<p>Temporary Welfare Advisor – Counselling and Befriending</p><p>3rd September To end December 2012</p><p>Reporting to: Welfare Manager or CEO</p><p>Job Purpose: The main purpose of the role is to ensure that LionHeart maintains an excellent welfare offer for RICS members and their families and dependents during a period of absence within the welfare team. The role is focused upon provision of counselling and befriending via the telephone to people that we are supporting.</p><p>The role is for 14 hours a week.</p><p>Main Responsibilities: 1. Management of a Client Workload  To take turns with the other Welfare Officers to cover the helpline during office hours.  To provide information, advice and support to all potential new beneficiaries contacting LionHeart by telephone..  To quickly ascertain what help/support might be appropriate and agree a way forward with the new beneficiary.  To liaise with the Welfare Officer who co-ordinates volunteers if involvement of a volunteer is appropriate.  Provide telephone counselling and befriending to individual clients.</p><p>2. Active member of the welfare team  To provide content for inclusion in the welfare focused areas of the website.  To provide case studies for inclusion on the LionHeart website and other publications and for Welfare Committees.  To provide reports as and when necessary in order to record decision-making and progress of beneficiaries.</p><p>Revised 8 April, 2018</p><p>WADVSR,JOBDESC EMPLOYEE SPECIFICATION </p><p>Temporary Welfare Advisor – Counselling and Befriending. </p><p>Education/Qualifications/Knowledge</p><p> Good standard of general and further education.  Counselling Qualification(s).  Understanding of the main welfare benefits.</p><p>Experience</p><p> Experience of providing counselling, support and befriending by telephone.  Experience of using databases and recording interventions.  Experience of report writing.  Experience of team working.</p><p>Other Skills</p><p> Warm, friendly and polite telephone manner and excellent communication skills.  Accuracy and attention to detail.  Computer literate and familiar with databases.  Ability to work as part of a team.</p><p>Revised 8 April, 2018</p><p>WADVSR,JOBDESC</p>