Minutes of the Patients Council Meeting

Minutes of the Patients’ Council Meeting Held on Thursday 5th June 2014

Present

Nathan Meager (NM) Chair Maggie Blackmore (MB) Vice Chair Pat Sokol (PS) David Holt (DH) Member of the Patient Experience & Review Group Irene Bleasdale (IB) Sally Thatcher (ST) Member of the Clinical Audit & Effectiveness Committee Sue Packham (SP) Member of the Infection, Prevention &Control Committee Debbie Marriner (DM) Member of the Equality & Diversity Committee

In attendance Gill Hoskins (GH) Associate Director for Governance & Patient Experience

Apologies Reyna Knight (RK) Member of the Infection, Prevention & Control Committee Maddy Conway (MC) Jeanette Carter (JC) Member of Nursing & Midwifery Committee

1. Welcome and introductions

New members introduced themselves to the Chair.

NM informed the Council that following a meeting with Penney Long regarding her conduct, she has chosen to resign from the Patients’ Council. A volunteer for membership of the Quality and Governance Committee will now be required. All

2. Consent agenda

Notes of the April meeting, matters arising and review of actions

The previous meetings minutes are to be amended to include a request to support hand hygiene awareness at the front entrance. The suggestion would be that the Council would run a stall using the ultra violet light box. GH to discuss with the Trust’s Director of Infection Prevention and Control. GH

Otherwise the minutes were agreed as accurate.

Matters arising:  Announcement of move to find an NHS provider to either acquire or merge with the Trust. Vice Chair expressed disappointment that although Council members were

informed of the NHS only decision on the same day as staff and the media, some members heard first via radio broadcasts. Council Chair was informed by the CEO the evening before.  Weston College DVD. The CEO has been interviewed and filmed for inclusion in the DVD – which should now be available by the end of June.  Complaints redesign session - now been rescheduled to 19th June 14.00 – 16.00hrs in the Academy.  Quality Account 2013.14. Stakeholder statements from Healthwatch and CCG both very complementary about the contribution of the Patients’ Council to the organisation.  Equality and Diversity Committee. Review of whole committee structure is now underway (led by GH as Trust Secretary) – due to be reviewed by Board in July. Review will include the future working of the E&D committee.  Patient story gathering. MB has two contacts happy to be contacted to share their GH/SP/DM stories. GH and DM & SP to take forward.

The action table was discussed and updated (see attached).

3. Discussion and decision

Review of Council achievements to date and agreement of 2014-15 priorities.

In support of discussions, members reviewed;  Description of key achievements developed for the Open evening in November  Suggestions received at the open evening  ‘Closed actions’  A summary diagram developed by GH summarising achievements and capturing potential priorities

2014.15 priorities were agreed as:

 Critical friend at key meetings  New methods of measuring patients’ experiences of the Trust (patient stories, CQC survey)  Support for audits of standards of care (PLACE)  Support for review of patient experience data (PERG)  Support staff awareness/training (Vocspops with Weston College)  Requesting updates from leads on areas of concern (to include closer working with PALS)  Council awareness raising (‘stall’ at front door, improved web page)  Inform quality improvement priorities (survey patients on their meaning of ‘quality care’)  Support improvements to patient information leaflets  Procurement messengers – ongoing

PS to spend a morning with the PALs service. Quarterly PALS data to be reviewed by Council. GH/PS

4. Patient experience

Members reviewed analysis of Quality of the Quarter 4 Interaction Observations (QuIO) and noted the very positive results. NM complemented the Senior Nurse for Governance and Patient Experience on the quality of the report.

Friends and Family Test results for April were duly noted.

5. Policy and process The Terms of Reference of the Council were reviewed. It was agreed that:  2.2 The Council purpose would include’ introducing new ways of measuring patient experience’ and ‘participating in audits of care’  5.1 The Council would continue to meet monthly but would alternate between a formal minuted two hour meeting (as is currently the case) and a one hour informal meeting. Food would not be required for the informal one hour meeting.

6. Reports from Key Committees:

1. Update by the Chair. Nil. 2. Nursing Midwifery Committee. Report duly noted. 3. Quality & Governance Committee. Report duly noted. 4. Infection Control Committee. Nil. 5. Safeguarding Committee. Nil. 6. PLACE. Nil.

7. Equality & Diversity Committee. Nil. 8. Clinical Audit and Effectiveness Committee. Nil 9. Patient Experience Review Group. Nil.

8. Any other urgent business

SP requested an update re’ current Parkinson’s disease services at the Trust GH

Date of next meeting

17 July 2014 Please note, in line with discussions, this will now be a one hour informal meeting – without food

Future 2014 meeting dates: 21 August 2014 (two hour formal)

18 September 2014 (one hour informal) 23 October 2014 (two hour formal)

All meetings are scheduled to commence at 6pm All meetings are to be held in the Board Room unless otherwise notified.