Job Description: Development Manager (Membership and Appeals)

Job description: Development Manager (Membership and Appeals)

Liberty is one of the UK's oldest human rights and civil liberties organisations. Since 1934, Liberty has been working to protect civil liberties and promote human rights, campaigning on a broad range of issues. From protecting privacy to the prohibition on torture to free speech and protest, Liberty works to defend the rights and freedoms of everyone in society.

Liberty works in a number of ways: campaigning through the media, raising awareness of human rights and civil liberties issues in the wider community, campaigning in Parliament, challenging laws by taking test cases, and providing free legal advice to members of the public.

Position Description Position title: Development Manager (Membership & Appeals) Position reports to: Development Director Salary band: £37,266 - £42,9521

Employment status: Permanent Hours: Full time, 35 hours per week Location: Liberty House, Westminster, London Contact: Cait Winter Closing date for applications: 12noon Wednesday 12th July 2017 Interview dates: First Round: Friday 21st July 2017

Second Round: Wednesday 26th or Thursday 27th of July 2017

Role purpose

We are looking for an enthusiastic and experienced Membership & Appeals Manager.

Reporting to the Development Director, you will take responsibility for developing and implementing our approach to recruitment and stewardship of Liberty members. You will maximise income from our membership and other low-level giving income streams. There is significant opportunity for growth in these areas and you will need to take an innovative and positive approach.

1 This range represents the bottom and top points of a five point pay scale. As a matter of policy Liberty appoints new starters on the bottom point. Key responsibilities

Membership recruitment and retention  Work with the Development Director in developing Liberty’s membership strategy, identifying innovative ways to grow our membership.  Take responsibility for implementing the membership strategy, delivering recruitment and upgrade activities in order to achieve year-on-year growth in Liberty’s membership income against targets.  Monitor and analyse the success and cost effectiveness of all recruitment activities and apply lessons learned to future plans.  Use the Raiser’s Edge database to maximise effectiveness and performance of all fundraising activities.  Manage relationships with external parties on the design and placement of direct marketing materials.  Work with the Development Officer to develop a structured programme of regular communications with members and supporters. Producing copy as required. Innovation  Design and deliver innovative projects to test new fundraising approaches – across membership income and other low-level giving income streams– and roll these out where successful.  Identify and pursue opportunities for developing Liberty’s digital fundraising. Management of Membership services  Provide leadership and line management to the two Development Assistants, effectively delegating work and helping to manage their workloads.  Oversee the provision of excellent customer service to Liberty’s membership, ensuring member queries are responded to swiftly and appropriately.  Conduct the monthly direct debit claim, and oversee the accurate processing and administration of membership income and other donations.  Work with the Development Officer to edit and oversee the production of the quarterly membership newsletter. General responsibilities  Ensure compliance with all necessary standards, especially those relating to paperless Direct Debit payments, Gift Aid, and data protection  Liaise with Liberty staff in other teams to maximise opportunities for membership promotion and retention.  Contribute to the overall work of the Development Team to ensure objectives are achieved  Perform other duties as required Personal Specification Essential Desirable Technical Degree or equivalent professional qualification.  expertise & qualifications: Experience & Minimum of four years’ experience raising funds from  Knowledge: individuals. Sound knowledge of Raiser’s Edge or similar database,  with the ability to run queries and produce income reports. Experience of using a range of direct marketing techniques  to recruit and retain supporters and to build excellent supporter relationships. Knowledge of how to utilise data held on relational  database in pursuit of improved fundraising performance. A proven track record of growing membership or  individual giving income against targets. Experience of digital fundraising.  Line management experience.  Good understanding of laws affecting fundraising, data  protection, and standards relating to Direct Debit payments. Competencies & Communication: Excellent customer service and  Skills: communication skills evident in person, in writing and by phone. Creativity & Planning: Demonstrates creative thinking and  sound decision making, with the ability to take initiative, think and problem solve effectively. Delivery & implementation: Ability to manage multiple  and competing priorities, meet deadlines, solve problems and move from concept to implementation. Works well under pressure. Management and leadership: Demonstrates interest in  leadership and takes responsibility for line management and employees performance by tracking progress against goals, giving constructive feedback and addressing performance issues effectively. Learning & reflection: Takes an evaluative approach to  own work and that of others. Collaboration: Ability to develop and maintain internal  and external working relationships, including at senior level, and to be a positive member of the team. Personal Commitment to building a fair, compassionate and diverse  attributes: working environment.

Commitment to human rights and Liberty’s cross-party,  non-party status. Important information 1. Completed application forms should be returned by email to [email protected] no later than 12noon, Wednesday 12 th July 2017. Applications received after the closing date will not be considered. We also ask you to submit the diversity monitoring form, available from our website, but this is optional.

2. You will receive an automatically generated response confirming receipt. If you DO NOT receive this response within one to two hours of sending, please call 020 7403 3888 to check whether your application has been received - be sure to do so before the closing date.

3. First round Interviews are scheduled for Friday 21st July 2017 with second round interviews scheduled for Wednesday 26th or Thursday 27th of July 2017. Shortlisted applicants will be contacted by phone to arrange interview times. Details of the interview (location, members of panel etc) will be confirmed by email.

4. Applicants who have not been short listed will be notified by email. Due to our limited resources we are unable to provide feedback on applications.

5. Interview panels will be made up of two to four people who will each ask the candidates questions. The questions are intended to allow you to expand on your application and to demonstrate to the panel how far you meet the essential and desirable requirements of the post. All candidates are asked a uniform set of questions (usually 5 or 6) and may also be asked follow up questions to clarify or expand on individual answers. At the end of the interview candidates will also have an opportunity to ask questions about the job, conditions of service, etc.

6. Shortlisted candidates may be asked to complete pre-interview tasks.

7. Once all interviews have taken place, shortlisted applicants will be contacted and informed of the outcome either by email or phone and offered the opportunity to receive feedback.

8. Liberty’s offices are wheelchair accessible. If you have a special requirement for completing a task or attending an interview due to a disability, please contact us on 020 7403 3888