Benchmark Job Description

STRADBROKE HIGH SCHOOL

JOB DESCRIPTION

TRAINEE ICT TECHNICIAN

JOB FAMILY: ICT TECHNOLOGY TECHNICIAN

GRADE: Apprentice Scheme

DESCRIPTION

Practical and procedural knowledge needed across this specialist area.

Uses analytical and creative skills to interpret information and solve varied problems.

Exchanges information with students, teachers, support staff, and other technicians.

Works within recognised procedures but with the ability to use initiative. Responds independently to unexpected problems and has ready access to line manager for advice and guidance on unusual or difficult problems.

Responsible for the day-to-day safety, maintenance, and first line servicing of ICT equipment

DUTIES

 Carry out installation, maintenance and first line repairs of ICT equipment.

 Prepare and set up equipment as required. Ensure that ICT equipment complies with safety standards

 Advice teachers, other staff and students on the use of equipment.

 Provide advice and practical support to students and staff and ensure compliance with safe working practices.

 Assist departments by offering repair facilities/services where possible.

 Assist staff and pupils with day to day ICT queries.

 Assist the Systems Manager with updating the network with software as and when required.

 In the absence of the Systems Manager ensure that the curriculum and administration network is backed up each day.

 Ensure physical security of all work stations and monitors.

 Change staff and pupil passwords in accordance with the ICT policy.

SHS March 2015 - 1 -  Create new users.

 Ensure that all printers are switched on each morning and have sufficient paper to last the day.

 Photocopy and collate resources for the department.

 Assist the Systems Manager as required and directed by the Headteacher.

 Provide services such as those listed above to Primary Schools in the Stradbroke Pyramid of Schools on an occasional basis as required and directed by the Headteacher.

The duties listed above are examples of duties at this level and other duties of a similar level/nature may be undertaken by individuals and are not excluded simply because they are not itemised.

SHS March 2015 - 2 - PERSON SPECIFICATION

Essential to basic Required for fully competent Criteria performance of job performance of job Knowledge:

Technical or specialist  Understanding of  Qualified to work computer hardware and towards NVQ 3, or software relevant courses and experience in related area.

 Able to acquire  Knowledge of knowledge to install networking systems, software and hardware patch panels and switches

 Good knowledge of general Health and Safety issues and equipment.

Literacy and numeracy  Ability to read and  Ability to estimate understand instructions materials requirements and working drawings. for specific projects

Organisational  Has own transport to  An awareness of Suffolk access schools in County Council policies cluster. and procedures e.g. health and safety, ICT.

Mental Skills:

Research  Researching and evaluating new equipment and processes and making recommendations to line manager.

Problem solving  Ability to identify and resolve faults in machinery and processes.

SHS March 2015 - 3 - Essential to basic Required for fully competent Criteria performance of job performance of job Mental Skills:

Thinking creatively /  Work in conjunction with Developing new ideas ICT Systems Manager with new installations

Planning ahead  Able to contribute towards planning of rolling replacement of ICT equipment.

Interpersonal & Communications Skills:

Advising / guiding skills  Advise teachers, other  According to the needs staff and pupils on the of the school, the use of equipment, postholder may provide including technical advice and guidance to explanations. other relevant technicians.

Negotiating, influencing  Make recommendations or conciliating skills to line manager on replacement/upgrade of equipment.

Verbal and written  Attend and contribute to communications skills meetings and (including use of project/other meetings languages) as required.  Ability to communicate technical information to pupils, staff, governors, etc, verbally and in writing.

Physical skills:

Keyboard skills / use of  Ability to use keyboard mouse and mouse accurately.

Other manual skills  Manual handling skills are required for the safe lifting and handling of equipment.

Other attributes:

Level of autonomy  Manage and prioritise own workload daily/weekly as directed by ICT Systems SHS March 2015 - 4 - Essential to basic Required for fully competent Criteria performance of job performance of job Manager

 Able to prioritise own workload to meet deadlines

 Able to work away from base with other schools network/equipment.

SHS March 2015 - 5 - EVALUATION NOTES

KNOWLEDGE

 A willingness to undergo on the job and formal training to obtain the necessary skills and knowledge to undertake the role.

MENTAL SKILLS

 Planning required to ensure that equipment/materials are available and assembled for use by teaching staff and pupils in time for start of lessons.

 Ability to identify and resolve semi-routine faults either by carrying out first line repair, or by arranging for repair by specialist external contractors.

INTERPERSONAL AND COMMUNICATIONS

 Ability to advise and assist staff and pupils.

 Able to communicate with pupils of all abilities.

 The ability to communicate technical information to pupils, staff and Governors.

PHYSICAL SKILLS

 Dexterity required for setting up of equipment / apparatus or collating materials.

 Ability to use keyboard and mouse accurately.

 Able to use manual handling skills for lifting/moving equipment.

 Able to travel between cluster schools and work in other school environments and respond to their needs.

PHYSICAL DEMANDS

 Ability to lift, carry and transport materials and equipment within the school complex. This can include assisting with deliveries of new equipment. Assistance is available for movement of heavy items.

 There may be the requirement for working in awkward/constrained conditions, e.g. crawling under tables when installing/constructing equipment.

MENTAL DEMANDS

 Alertness and concentration required when working with pupils and carrying out demonstrations of equipment and processes.

 The post holder needs to be able to switch between tasks where reasonable as the service demands, e.g. deal with urgent problem immediately and reprioritise other tasks as necessary, making sure commitments are still met.

EMOTIONAL DEMANDS

 Minimal emotional demands. SHS March 2015 - 6 - RESPONSIBILITY FOR PHYSICAL RESOURCES

 The post holder is likely to hold keys for the building or part of the building.

 The post holder may be responsible for the dismantling and repair of sometimes expensive equipment.

WORKING CONDITIONS

 The post holder mainly works within the college complex. However, this service may be offered to the primary schools which will involve travelling to and from schools in the area.

DEVELOPMENT OF THE ROLE

 The role of ICT Technician is likely to grow and develop over the next few years. With Annual Performance Management reviews and opportunities for training and career development, the role of ICT Technician role could develop

SHS March 2015 - 7 -