IHI Quality Forum December-2015

True Cost and Value of Mental Health Integration: Intermountain Healthcares’ Team-Based Approach to Population Health

Mini Course Outline

Course Objectives:

1) Identify how integrating mental health services into personalized primary care (medical home) improves outcomes for patients and families managing multiple and complex conditions and determines the total cost of effective team care

2) Demonstrate the greater value provided by high-performing, team-based care compared to the more traditional patient management approach, as measured by outcomes, costs, and utilization

3) Apply team dosing methodology to longitudinal chronic disease registries to monitor clinical and operational benchmarks for population health

Pre-work [choose one or both]

1) a- Interview colleague, administrator or staff person ( 30 min), b- Record their response to the following questions, c- Group the responses into ‘value’ themes, d – assign an outcome that would measure the impact of this value being achieved

 What matters to you and your institution when you are providing for or caring for the health of others?

 Please define what the word ‘team’ means to you? Give an example of a high functioning team? What are their qualities?

2) Interview patient or consumer (family member or friend)

 What matters most to you and your family when you are caring for your health or the health of others?

 Please define what the word ‘team’ means to you? Give an example of a high functioning team? What are their qualities? Agenda

I. Course Objectives & Measures

II. Introductions and Interview Findings

Participant Stories

III. Consensus on Value and Team Definitions

IV. Intermountain Healthcare Culture of Learning

- Common Message – Vision for Population Health

- Clinical Work Processes - Standardization

- Transparency – Data and Measurement

V. Mind Body Healing in Medical Care- Normalizing Team Based Care

VI. True Cost and Value of Combined Mental Health Integration &

Medical Home

V. Linking Value-ROI to Team Based Care and Patient Outcomes Evaluations & Adjourn