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Ambition for Ageing – Summary of Local Delivery Lead Approaches February 2017

Bolton Bury Manchester Oldham

Lead Bolton CVS Groundwork Bolton, Bury, Oldham and Rochdale Manchester Age Friendly Neighbourhoods Age UK Oldham Organisation at Manchester School of Architecture (based within MMU)

Partner Age UK Bolton, Bolton at Home N/A Southway Housing Trust Action Together Organisations Wards Crompton, Halliwell and Tonge with the Haulgh Moorside, Radcliffe North and St Mary’s Burnage, Moss Side & Hulme, Moston & New Moston Alexandra, Crompton and Failsworth West Miles Platting from July 2016 (funded by Mcr City Council)

Overview Ambition for Ageing in Bolton takes an asset based approach Each ward presents a diverse range of people with a MAFN are supporting the creation of resident-led partnerships Working in partnership Age UK Oldham and Action to identifying skills and knowledge and gaps and generating range of factors affecting each ward differently in each neighbourhood, in order to promote active ageing and Together will use asset-based approaches to working and supporting ideas from older people within the three areas. including employment, housing, community enable older people to define their own vision of an age- with communities to improve the age-friendliness of the It utilises and builds on the existing cross sector relationships involvement and participation. Ambition for Ageing in friendly neighbourhood. The team is working with residents, identified wards. From a variety of engagement events, to engage and support local communities to become better Bury is resident led and through working with groups, institutions, community groups and local businesses to co- community outreach and more detailed research with connected and define their own solutions. organisations and individuals within the wards we are create an Age-Friendly Action Plan for each area, which provides partners we will work with groups and individuals on using their strengths and assets to build up age friendly evidence to inform resident-led projects and support projects aimed at increasing social contact and reducing communities. organizations to tailor their approaches to the needs of local social isolation. older people.

Staffing Louise McDade - Policy Engagement Manager (1.5 days per Project Manager – Richard Greenhalgh Stefan White - MAFN Project Lead Age UK Oldham – Programme Coordinator – Nicola week)[email protected] [email protected] (2 days per [email protected] Shore [email protected] (4 days per Yasmin Holgeth - Ambition for Ageing Project Officer (4 days week) Mark Hammond - MAFN Project Coordinator week) per week):[email protected] Project Coordinator - Julie [email protected] Projects Co-ordinator (Ambition for Ageing) – Jacqui Support is also offered from the Communications Officer, Bentley: [email protected] (3 days per Emily Crompton, MAFN Project Coordinator Greenfield Engagement Team and Funding Development Officer to deliver week) [email protected] [email protected] (2 days per the programme depending on need and activities being Project Officer – Kay Smith Jude Wells, MAFN Project Coordinator [email protected] week) undertaken [email protected] ( 5 days a week) Kat Wong, MAFN Project Officer Action Together – Development Worker – Nayan Joshi [email protected] [email protected] (2 days per week) Matt Youngson, MAFN Project Officer [email protected] Age UK Oldham – Administration Support – Sophie Smith [email protected] (2 days per week) Age UK Oldham – Development Worker – Teresa Griffiths [email protected] (1 day per week) – Governance A Strategic Steering Group oversees the project, its Critical Friend Group – using individuals who are keen Each partnership consists of a wide range of residents and Older people from the selected wards are involved in Structure membership includes older people (drawn from the advisory to be involved in their communities we are building up institutions who contribute to the development of the action decision-making roles across the delivery of the group) programme partners and other key stakeholders groups in each ward who can also share good practice plan and delivery of projects. Each partnership is served by an programme from participation in the project including the local authority. between them and across the wards. Age-Friendly Neighbourhood Board involving c 15-25 people. management group through to local delivery and The boards are resident-led but all contain institutional partners, monitoring. The Advisory Group - consists of volunteers who are 50+ and Reference Group – Working with local TRA groups and with each board having their own constituted entities, with their reflect the diversity of older people in the area and have been other individuals who want to support this the group own chairs, secretaries and treasurers. The Age Friendly Project Steering Group, made up of recruited based on their knowledge and experience. This offers advice on assets within the ward and identifies older people from the selected wards alongside local group informs and shapes the development of the project and possible ideas for investments. The board and wider partnership are responsible for developing representatives linking in to the statutory, health, is supported by the project steering group. and reviewing the action plan with the support of MAFN, and community, voluntary, faith and private sectors oversee Governance group – Using organisations to work for developing projects that respond to the issues and the Ambition for Ageing Oldham programme, identifying An engagement workers group comprising of frontline together and ensure there is no duplication of work and opportunities identified in the action plan. The board are also and advising on approaches to deliver the project and development workers from organisations across Bolton meets that programmes running within the borough align responsible for reviewing the suitability of proposals and overseeing monitoring/quality assurance of projects. to utilise local assets effectively, avoid duplications hare together to support age friendly communities. making decisions as to what should be funded. learning and best practice from AfA and ensure the lessons Three ward level groups are being developed to help to learnt from the programme are rolled out to other MAFN are supported by a steering group, who are convened in manage the programme locally and feed into the core organisations. response to specific situations as they arise. This group has group. included partners from Southway, Manchester City Council, Age Friendly Manchester, NHS/ CCG, MMU and representatives of each Neighbourhood Partnership Board. Investment The initial round of investments involved a simple application The initial round of investments had mainly gone to Projects are developed and funded through the partnership, co- The three ward locality groups make decisions on Process process which was advertised widely. The advisory group made larger groups and have benefitted us in sourcing designed residents and board members. Projects must investments of up to £500 and prioritise areas where decisions on the investments. Those who were unsuccessful volunteers and sourcing other smaller groups within the demonstrate that they are responding to findings from the investment should be directed towards. The locality

1 Ambition for Ageing – Summary of Local Delivery Lead Approaches February 2017

were supported to develop their ideas further. A clear criteria community. We are building on these investments and action plan, and thus are taking into account the views and groups make recommendations for investments between was developed with older people needing to be at the heart of have just made further investments in small community priorities of the wider community. £500 and £2,000 to take forward to the Age Friendly project design focused groups who are keen to use and develop their Project Group for a final decision. existing assets. Projects require both a resident-lead and an institutional From mid -July, an ideas form will be available which people partner to encourage the longer term sustainability and Participatory budgeting approaches will be taken can submit before submitting the application form. Our process involves co-designing an project which the collaborations in the community, and the ability to disperse including local participatory budgeting events in informal critical friend group then work through offering funding to new groups would otherwise be unable to access settings and telephone/online voting for people to be More participatory methods of distributing investments are suggestions on how to improve the project ideas which funding streams. involved in the decision making if they cannot / do not being developed with a particular focus on supporting older are then put back to the groups. wish to physically access the events. people to design projects. The Ambassadors group (a mix of The resident-led board participate in project development, formal and casual volunteers) plays a role in encouraging This helps in developing the reference groups and either by taking part in workshops alongside the proposer or as Age Friendly ideas will be proposed by community groups to make proposals for age-friendly projects. building up volunteers to help with other projects part of interim reviews of projects in development. The board in members and community stakeholders at ward drop-ins. within their wards. each area decide how the investment fund should be spent, and Support will be provided to develop ideas into a small Pop Up events are held each quarter in each of the three AfA offer suggestion to group as to how their proposal can link in project prior to the events. Ideas will be presented and wards to help bring forward ideas for investments from with the wider networks and opportunities in the community. attendees will prioritise which ideas they would like to community members and to build on existing community see happen which will be taken forward up to the level of assets that exist within target wards. investment agreed in advance by the Age Friendly Project Group. Asset A variety of methods are being used - a key focus of the Using our reference groups we are asset mapping and Each age-friendly partnership is centred around a Local volunteers from each ward are recruited as Mapping mapping is that individuals taking part in carrying it out are are looking at developing a ‘Up Your Street’ project neighbourhood action plan, which is co-produced between community researchers and navigators to recognise and activity reflective of their communities, in order to ensure buy-in to the where we can work around building up a picture of MAFN, local residents and institutional partners. The action plan map assets and make initial connections and use actions plans created as a result. Celebration events recognize each ward and the range of communities within it. We is a spatial representation of the experience of older people and appreciative inquiry methods to understand the potential the assets in the community and focus on co designing will utilize social media, photographs, walks and joining provides robust evidence to inform the creation of projects to and develop ideas. delivery of ideas with partners. The community development in with groups who are outdoors to talk to people. reduce or prevent social isolation tool ‘Branching Out’, developed by Bolton CVS is a workshop Online tools are used to record assets in the ward areas which help a groups to focus on the positive assets in their The process for gathering data includes; Action Planning for use by partner agencies and community groups with community and develop action plans and is being utilised as Workshops, Urban Design Analysis, Spatial Data (census) access to the Internet for signposting people to local part of AfA. Analysis, Community Asset Mapping, Community Audits. & activities and support. Walking Interviews. A spending ‘Roadshow ‘is planned from April. Google Maps is being used to record asset mapping findings. The action plans are under constant revision, with finding and proposals changing in response to changes experienced in the What’s On Guides are produced on a bi-monthly basis (one in neighbourhood, both as a result of the projects developed and each of the target wards) and shared electronically and on wider external factors that influence the experiences of older paper, to promote what is going on for the 50+ community. people or the environment that services are delivered in.

Approach to Volunteer Ambassadors have been recruited from each ward. Our experience so far is that volunteers are gained Opportunities to get involved are not seen as traditional Older people can volunteer in a variety of roles including community Specific role definitions are now being developed as clear roles through relationship building and the individuals ‘volunteering’ roles but of active roles within the partnership community ambassadors, researchers, organisers and researcher/vol emerge. Our Ambassadors are our community connectors. wanting to support the project and offer help. We structure. They are wide-ranging, and include: administrative support. unteers One of these roles will be too undertake co-research. We hold spend time with individual groups talking about the  joining the AFN Partnership, for example by attending regular support meetings with Ambassadors and identify community research to see who wants to get involved regular public events; Volunteers are provided with training, support and training and support needs on an ongoing basis. Volunteers and also taking on board their ideas of what they want expenses. Comprehensive training will be provided on are able to become Age UK Volunteers and access their community research to look like. Our volunteers have  participating in research activities, providing local ABCD and strength-based community research extensive training programme. and Bolton CVS Stronger shown to prefer a way of being involved on an ad hoc expertise to our researchers; becoming a local methodologies, sensory awareness, dementia awareness, Together training programme whilst also being offered basis that fits in with their lives and also their interests investigator themselves, equality & diversity, safeguarding, monitoring & bespoke training where appropriate. rather than a traditional volunteering role with set dates  assisting the mapping & networking of assets evaluation, including application of Isolation & and times. Different people will help at different stages Loneliness measurement tools. Bolton University Community Studies 3rd year students are for example some people co-design, some deliver  Joining the neighbourhood partnership board supporting AfA with community research and delivering a projects, some are part of the critical friend group and Ward-level monitoring groups involving older people will Toilet Friendly Business scheme in target wards. some are involved with everything.  Developing and delivering resident-led projects and test out the effectiveness and sustainability of the mini activities projects. In each area they will quality check progress Community research – variety of method will be used as The focus of our approach is a staged progression, providing a using a variety of methodologies including both suits the individuals/ groups involved. All information route into the programme for those who would not normally telephone, face to face reviews and trialling a mystery will be gathered and recorded as part of our ‘Up your feel confident or capable to engage in this type of activity. shopper approach. street’ project

Rochdale Salford Tameside Wigan

Lead Orgs Kashmir Youth Project – known as KYP Age UK Salford Age UK Tameside Age UK Wigan Borough

Partner Orgs CVS Rochdale, BACP (Bangladesh Association and Inspiring Communities Together Action Together (AT) N/A Community Project, Demesne Community Centre, Salford CVS Meadowfields Community Centre

Wards Central Rochdale, Smallbridge & Firgrove and West Broughton, Langworthy, Weaste & Seedley Ashton Waterloo, Denton South and Hyde Newton Atherton, Pemberton and Leigh West. Middleton Overview In Rochdale the LDL partnership is taking a A network of volunteer well-being champions will be Valuing Older People in Tameside is utilising Asset Links with older people will be made through existing neighbourhood-based approach with 4 community supported to become part of a neighbourhood Based Community Development (ABCD) practices to service users, outreach and through open meetings centres serving the three identified wards: KYP and network ensuring peer to peer support and developing deliver the Ambition for Ageing programme. held in community venues at the beginning of the BACP for Central Rochdale, Meadowfields for a shared vision for the project. programme. Participatory Asset Mapping sessions with Smallbridge/Firgrove and Demesne for West Older people will also be supported to refer to and older people living in the wards will give residents the Middleton and CVS Rochdale recruiting and Phase 1 – Volunteer champions seek the views of older access AUKT services to improve their personal opportunity to explore what works well, what could be supporting volunteers. people through their networks - taking into account wellbeing and reduce social isolation. improved and how it could be improved within their age friendly outcomes We will work with partners to ensure engagement with ward. The approach utilises a mixture of collaborative Phase 2 – Age-friendly action plan developed a wide range of people. community based Action Research (test, learn, reflect Phase 3 – Further develop neighbourhood networks Through findings, a test and learn approach applies to and adapt) and a Participatory Budgeting model. developed in each ward to take on responsibility for the way proposals for investments are development delivering the action plans and where positive results are found, work will be done Phase 4 – Projects for investments developed linked to with older people and the wider programme to extend action plans. the programme and/or seek longer term sustainability.

Staffing Main contacts at KYP: Age UK Salford Project Coordinator - Vanda Groves  Community Development Officer: Ruth Project Coordinator (FT) – Pauline Barraclough (FT) [email protected] Madden [email protected] [email protected] Khadija Tily [email protected] & Zulf Ahmed Andrea Whelan - Community Development Worker -  Project Manager: Jacqui Greenfield Project Development Officer (FT) – Martine Royle [email protected] Inspiring Communities Together (0.8 FTE) [email protected] [email protected] Other Staff [email protected]  Conduit to Age UK services: Jo Brannigan Administrator (PT) Liz Blagburn – KYP - Mohammed Sheraz – Project Coordinator (FT) Cathrine Lee – Grants Administrator - Salford CVS (0.4 [email protected] [email protected] KYP - Mohammed Saleem – Finance Officer (0.6 FTE) FTE) [email protected]  New post recruited January 2017– Community CVS Rochdale – Stewart Dobson – Volunteer Development Officer : Sandra Jackson Coordinator (FT) [email protected]

Governance Structure The Age Friendly Steering group, made up of and led Neighbourhood Networks will deliver and govern the An initial steering group has been established covering A Steering Group made up of older people living in by older people and representatives of older people’s programme in each ward being responsible for the all three wards and there are now small steering wards provides an advisory function to the project. voluntary and community sector groups, together with development and delivery of action plans as well as groups in each ward . These groups are volunteer led other key individuals, (e.g. elected members of the investment processes and decisions. As the groups steering groups with a membership of older people Making x a Greater Place to Grow Older Forums: These ward), will be developed, facilitated and supported by develop they will involve others who will be able to overseeing the projects in each ward, advising, forums will be developed in each ward. Meeting three the community centres. help with the implementation of the action plan This challenging and acting as funding panels. times a year, the goal is for the membership of these will vary from one group to another as to who this forums to include a wide range of stakeholders might be Programme Board - Age UK leads a programme board including local businesses, community organisations to oversee the delivery of the programme within the and statutory bodies. Initially these forums will be The Asset Based working group of Salford’s Health and wider older people’s delivery landscape. This consists supported by AFA staff but it is the long term ambition Social Care Integration programme will have oversight of representation from both partner organisations at that these forums will continue without the support of and advisory function and will link the programme in CEO level and Officer level. AFA, sustaining a legacy of the programme. These with other work in Salford. forums feed in directly to the steering group.

Investment Process Age Friendly Steering groups will set priorities based The neighbourhood networks will consider different Discretionary Investment funding – a pot of funding Older people living or volunteering in the wards are on the findings from the asset mapping and research approaches to allocating small investments to support overseen by the Steering group will be available for supported to develop a proposal for investment in line gathered through questionnaires and communicate the priorities identified within the neighbourhood very small scale spending that arises throughout the with criteria. ‘Issue groups’ focusing on particular area these to KYP who will call for proposals to be action plans including older people participatory Investigation, Community Audit and associated will research the issue and pull together ideas for submitted by potential providers. Simultaneously, engagement events. processes. This will be available so that delivery can be investment. local groups and individuals (especially those that have quick and easy. multiple needs or are most isolated) will be supported Salford CVS provide support to ensure the networks A Local Investment Panel (LIP) then makes a decision to apply for funding to support project ideas. have the skills to manage, distribute and monitor the Participatory Budgeting will be used once specific on what will be funded. Key criteria are how much Proposals will be shortlisted by the Age Friendly small investments distributed across the pieces of community research have been carried out - older people are involved in the proposal and the Steering Group and a wider community decision neighbourhoods and that this is carried out in a fair older people will ‘vote’ which actions (identified by potential outcomes of the investment and its potential making event will be hosted by the community centres, and transparent way. community audits and appreciative enquiry) to fund for long-term benefit. where participants will decide on which proposals they and the volunteers implementing the actions will be would like to see funded. supported to lever in additional ‘match’ funding from The Steering groups, together with the LDL and partners, other funders and businesses. partners will monitor the effectiveness and sustainability of the projects and interventions.

Asset Mapping activity CVS Rochdale will recruit, train and support older Building on existing intelligence Champions will help 3 main mapping activities: AfA staff continuously facilitate mapping as part of people and other members of the community within the partnership to build a detailed understanding of meetings with stakeholders. Launch events have also the wards (10 per Ward) to volunteer their time as not just assets within the wards but older people’s  Community Audits will enable a shared been utilised to incorporate mapping sessions. ‘Community Researchers’ within their neighbourhood. perceptions and engagement with previously identified understanding of community assets and Information is being recorded on google maps. Their role will be to engage local older people to assets. The questions asked will be positive and will identify priorities for action. ascertain needs and to help identify the assets that also serve the purpose of promoting the programme  Community Maps will showcase the rich asset The asset mapping sessions also enable relationships exist within their community which make it age and increasing engagement. This information gathered base of wards and highlight the work that this between groups to be brokered and help to build the friendly, will directly feed into the development of the programme is developing to communities and profile of the programme. neighbourhood action plans. partners. The centres will facilitate asset mapping through  Appreciative Inquiries (AI) will engage the Researchers, users, other older people, who will come wider community into positive ‘Community together regularly as a group to collate the data. They Actions’. will be supported to produce a picture of their neighbourhoods and ward showing what already works and what is needed.

Approach to community Volunteers will be recruited, managed and supported The volunteer well-being champions are being trained Community Investigators’ will be recruited from each There will be a peer research project in each ward researcher/volunteers provided by CVSR. They will be provided with initial in community reporter skills to enable them to collect of the wards and will undergo Action Together’s looking at older people’s experience of social isolation. and ongoing training and support on research stories using pictures, videos and words, empowered Community Researcher participatory research training They will explore other ways of engaging people not methodologies, inclusion, equality & diversity, conversation to enable them to engage with (developed with MMU). They will: likely to attend meetings. safeguarding, monitoring & evaluation. individuals who may be effected by dementia, volunteering out in the community safely, managing  Be aware of and empathise with the issues Those wishing to take a formal role in volunteering for Existing groups and contacts in the community will be difficult conversations, using measurement tools faced by older people in their neighbourhoods the project will be known as ‘Community approached for the research and will be supported by including well-being plans and loneliness and isolation that could contribute to social isolation, an Ambassadors’, there will also be plenty of scope for a volunteer if and where necessary. Other methods to measurement tools and using data to tell the story. emotional sense of disconnection and a informal volunteering. gather information on needs will also be trialed (based general loss of self-confidence. on test and learn approach) Some community reports filmed by volunteers can be  Have contact with, and knowledge of, local found here https://communityreporter.net/ - Enter older people including those socially isolated, A4A in the search box. and believe in the positive contribution they can make to a community.