Scottish Wildlife Trust

Scottish Wildlife Trust Job Description

Title Community Jobs Scotland Assistant 35 hours per week for 26 weeks for 18-24 year olds, or 39 weeks for 16-17 year olds Based Loch of the Lowes Visitor Centre Dept/Region Marketing and Business Development Line Manager Visitor Centre Assistant Manager

Overall Purpose of the Job

To assist the Visitor Centre (VC) Regional and Assistant Manager to operate a first class customer care service, retail and interpretation outlet for visitors and help meet the membership objectives of the Scottish Wildlife Trust (SWT)

Main Objectives

Assist in day to day running of the VC including set up of retail and exhibition areas

Provide first class customer care and visitor services, running the reception and exhibition area, promote the work of SWT and raise the profile of Loch of the Lowes Wildlife Reserve

Meet set and agreed membership recruitment targets

Maximise sales, donations and commercial returns from the VC

Assist in the running of the planned programme of events and children’s activities

Raise the profile of SWT and Loch of the Lowes Visitor Centre & Reserve by providing effective and innovative information

Provide live interpretation of the wildlife at Loch of the Lowes within the Visitor Centre & hides

Contribute to social media outputs e.g. blog/twitter

Provide occasional staff cover for local off site events

Provide occasional support to the Perthshire Ranger with practical conservation work days Scottish Wildlife Trust Job Description

Key Internal & External Contacts

 Regional Visitor Centre Manager, Perthshire & Angus  Assistant Visitor Centre Manager and Visitor Centre Assistant  Reserve Manager and Ranger  General members of SWT and members of the visiting public

Personal Specification

Qualifications /Experience Essential Desirable

Phd/MSc/Degree Standard Grades X Proven experience and X results in working in a customer focused organisation Experience in sales X Experience in tourism X

Core Competencies (see Essential Desirable below for full description) 1 Technology and X knowledge 2 Organisation and X planning 3 Flexibility X 4 Communication X 5 Problem Solving X 6 Innovation, initiative X and creativity 7 Continuous Learning X 8 Judgement X 9 Teamwork X 10 Commitment to Health X & Safety 11 Commitment to X organisational culture, values and vision Scottish Wildlife Trust Job Description

Additional Requirements:

Full Driving Licence desirable

Special Requirements:

Willingness to develop wildlife ID skills Empathy for conservation and wildlife

Date 17th March 2015 Author Caroline Hendry Position Regional Visitor Centre Manager, Perthshire & Angus