Appendix B: 4 City Wide Resource List (Toronto)
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The purpose of this list is to provide families with comprehensive information on the resources available within the city of Toronto.
USEFUL NUMBERS
Community Information Toronto: Dial 211 or go to www.211Toronto.ca Toronto Public Health: 416-338-7600 Toronto Health Connection; 416-690-2142 after hours emergency Telehealth Ontario: 1-866-797-0000; TTY 1-866-797-0007 Child Tax Benefit: 1-800-387-1193; TTY 1-800-665-0354; French 1-800-387-1194 Health Card (Infoline): 1-800-268-1154; 416-314-5518
EMERGENCY SERVICES
Police, Fire, Ambulance: 911 Children Emergency Hotlines: Kids Help Phone – 1-800-668-6868 Children’s Aid Society of Toronto – 416-924-4646 Counseling and Abuse: Assaulted Women’s Helpline – 416-863-0511; 1-800-863-0511; TTY 416-364-8762; Toll Free TTY 1-866-863-7868 Women’s Counseling, Referral, and Education Centre – 416-534-7501 Food Banks: Food Share – FoodLink Hotline – 416-392-6655 Shelters and Housing: Toronto, Hostel Services Unit – Central Family Intake – 416-397-5637 ; Toll Free 1-877-338-3398 Red Door Family Shelter– 416-469-3457 WoodGreen Red Door Family Shelter- 416-915-5671 Sojourn House 416-864-0515 for refugee and refugee claimants Romero House 416-763-1303 for refugee claimants Housing Connections 416-981-6111 for subsidized housing
IMMIGRATION AND SETTLEMENT Web site: www.settlement.org:
Resources for newcomers to Ontario; information includes citizenship, sponsorship community, consumer, education, employment, health, housing, immigration, language, literacy, legal support
Citizenship and Immigration Canada: 1-888-242-2100; TTY 1-888-576-8502 Hours: Mon-Fri- 8am- 4pm. Canadian Centre for victims of Torture: 416-363-1066 Toll free 1-877-292-2288 CHILDREN’S SERVICES Updated: October 11, 2011 1 Appendix B: 4 City Wide Resource List (Toronto)
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The following are a list of supportive services for children and their families, including social, emotional, physical and educational resources that aim to enhance and support the early years of child development
Toronto Children’s Services Division, Field Office Web site: www.toronto.ca/children Metro Hall, 55 Johns St, 10th Fl, Toronto, ON, M5V 3C6 (University Ave-King St W) Service description: Provides financial assistance to help with the cost of licensed child care Children birth – 9 years Parent must be working or attending school Must show financial need Fee subsidy office: 416-392-5437 Child care programs: 416-392-3317
Child Development Institute Web site: www.childdevelop.ca 197 Euclid Ave, Toronto, ON, M6J 2J8 (Bathurst St-Dundas St W) 416-603-1827
Hours: Mon-Fri 8:30 – 4:30
Languages: Chinese (Cantonese); English; Portuguese; Spanish; interpretation for other languages
Service description: Provides child development, parenting, children’s mental health, early intervention and family violence services Assessment and counseling services for children who have been sexually abused Services for children birth – 12 years and their families Evening groups and appointments available after hours
Ontario Early Years Centres To find your nearest centre visit this web site: www.ontarioearlyyears.ca 1-866-821-7770; TTY 1-800-387-5559
Languages: English, French
Service description: Access to early child development professionals and community resources Early learning and literacy programs— including reading circles, school readiness programs and learning through play Call to find a program near you (1-866-821-7770)
______
Updated: October 11, 2011 2 Appendix B: 4 City Wide Resource List (Toronto)
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Toronto Preschool Speech and Language Services Web site: www.tpsls.on.ca 225 Duncan Mill Rd, Ste 201, North York, ON, M3B 3K9 416-338-8255 Intake and information TTY: 416-338-0025
Hours: Mon-Fri 8:30 – 4:30
Languages: English, French
Service description: For children birth – 5 years who have trouble taking or understanding languages Speech and Language Program – assessment, information and referral, parent support, speech and language intervention services
Surrey Place Centre Web site: www.surreyplace.on.ca 2 Surrey Pl. Toronto, ON, M5S 2C2 (Bay St-College St) 416-925-5141
Hours: Mon and Fri – 8:30-5; Tues, Wed, Thurs- 8:30-8:30
Languages: English; interpretation provided for other languages as available
Service description: Assessment, diagnosis, consultation and treatment Service coordination Behavior therapy and psychotherapy Intensive behavioral intervention for children to 6 years diagnosed as autistic Member of Toronto Preschool Speech and Language Services
Learning Disabilities Association of Ontario Web site: www.ldao.ca 365 Bloor St E, Ste 1004, Box 39, Toronto, ON, M4W 3L4 416-929-4311
Service description: Assists people with learning disabilities and their families in meeting their expressed needs by:
Providing support, guidance and up-to-date resource information Providing the opportunity for the sharing of information and common concerns Encouraging research in the field of learning disabilities Supporting and generating legislative initiatives
______
Respite Services Web site: www.respiteservices.com Updated: October 11, 2011 3 Appendix B: 4 City Wide Resource List (Toronto)
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112 Merton Street, Toronto, ON, M4S 2Z8 416-322-6317
Service description: Respite care is a family support service that provides temporary relief from the physical and emotional demands involved in caring for a family member with a developmental and/or physical disability.
Contact an Access Facilitator who will help identify the family’s respite needs and will provide short-term co- ordination to overcome barriers to receiving respite services. They will assist in completing application forms for funding and interviewing potential Community Helper for Active Participation (CHAP).
New autism spectrum disorder respite services program
______
Best Start Resource Centre Web site: http://www.beststart.org/resources/index.html 180 Dundas Street West, Suite 301, Toronto, Ontario, M5G 1Z8 416-408-2249 Ext 2336; Toll free: 1-800-397-9567
Languages: English; interpretation provided for other languages as available
Service description: Best Resource Centre provides resources and information for : abuse and pregnancy, alcohol and pregnancy, breastfeeding, child development, low birth weight, nutrition, ______
EDUCATION
Updated: October 11, 2011 4 Appendix B: 4 City Wide Resource List (Toronto)
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Toronto Catholic District School Board Web site: www.tcdsb.org Address: Catholic Education Centre, 80 Sheppard Ave E, North York, ON M2N 6E8 (Yonge St-Sheppard Ave E) Office phone: 416-222-8282 X 5314; Admissions: 416-222-8282 X 5320 Adult Education Programs: 416-222-8282 X 5348, 2513, 2429, 2491, 2499 Crisis Phone: 416-229-5360 TTY phone: 416-229-5337
Hours: Mon-Fri 8:30 – 4:45, after hours – answering service, emergency calls responded to immediately
Languages: English, French school programs; Italian, Polish, Portuguese, Spanish, Ukrainian – interpreters available
Service description: Full academic program in a Roman Catholic environment, JK – Gr 12 Single gender and coed, French, and special education Citizenship and international classes Elementary grades is for Roman Catholic children and children of Roman Catholic parents ESL classes – participate in LINC upon assessment by YMCA of Greater Toronto ______
Toronto District School Board Web site: www.tdsb.on.ca TDSB Head Office, 5050 Yonge St, Toronto, ON M2N5N8 (Yonge St-Sheppard Ave W) 416-397-3000
Hours: Mon-Fri 8:30 – 4:30
Service description: Full academic program from JK to Grade 12 Special education for children and youth 14-21 years with developmental disabilities Citizenship and heritage classes Special services – home instruction, social work, psychiatry, psychology, guidance counseling, reading and speech correction Transportation for persons with physical disabilities Interpreting services for families and schools Parenting and Family Literacy Centers – 416-394-2067 Intensive ESL programs (all levels) – call 416-338-4300 or visit www.ESLtoronto.ca
LANGUAGE SERVICES Updated: October 11, 2011 5 Appendix B: 4 City Wide Resource List (Toronto)
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Adult education, assessment and training services for English as a second language are provided through the government of Canada and community organizations.
Language Instruction for Newcomers to Canada (LINC) is an English language training program for adult newcomers to Canada. YMCA LINC Assessment Centres screen and refer LINC eligible newcomers to the most suitable LINC Service Provider Organizations offering LINC classes throughout the Greater Toronto Area. These free classes range from literacy, basic to intermediate levels, running part time, full time, and on weekends.
General Inquiries: 1-888-242-2100; TTY- 1-800-576-8502 Web site: www.servicecanada.gc.ca
Individuals eligible:
Newcomers 18 years of age or older Landed Immigrants Convention refugees Holders of appropriate Authorization or Minister’s Work Permits Not Canadian citizens Clients assessed at a LINC 6 or lower ______
YMCA of Greater Toronto Web site: www.ymcatoronto.org Language Assessment and Referral Centre 42 Charles St E, 3rd Fl, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E) 416-928-9622; 1-800-223-8024
Hours: Mon-Thu 8:30 – 8:00; Fri 8:30 – 4:30; Sat 10 – 2
Individuals eligible: Newcomer adults 18 years and older Permanent residents of Canada (including landed immigrants and convention refugees)
Languages: Chinese (Cantonese, Fujian, Mandarin); Dari; English; Farsi; French; German; Hebrew; Hindi; Italian; Kannada; Konkani; Korean; Lithuanian; Ndebele; Portuguese; Romanian; Russian; Shona; Sinhala; Spanish; Tamil; Tulu; Vietnamese
Service description: Assessment of English skills for settlement-based language training program Referral to LINC programs for English as a Second Language (ESL) classes Information and referral on settlement needs
Other assessment centres: 10 Milner Business Court 416-609-9622
4580 Dufferin St, 2nd Fl 416-635-9622
LINC School Locations:
Updated: October 11, 2011 6 Appendix B: 4 City Wide Resource List (Toronto)
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LINC Assessment Hotline: 416-925-5465
North
Location Address Phone Number 500 Cummer Ave Cummer LINC (Bayview & Cummer 416-395-4820 1470 Don Mills Rd, 2nd Floor Don Mills LINC (Don Mills & York Mills) 416-395-3988 Kenton Learning Centre 34 Kenton Dr LINC (Bathurst & Finch ) 416-395-8486 Willowdale LINC 250 Sheppard Ave. E. (Willowdale & Sheppard) 416-395-8214
South
Location Address Phone Number Overlea LINC 14 Overlea Blvd (Thorncliff Pk & Overlea) 416-396-2930 160 Springhurst Ave, 4th Fl Springhurst LINC (Springhurst & Jameson) 416-393-8382 74 Victoria St, Suite 115 Victoria Street LINC (Dundas & Yonge) 416-393-8268
East
Location Address Phone Number 2944 Danforth Ave Danforth LINC (Danforth & Victoria Park) 416-396-2488 1240 Ellemere Rd, Unit 202 Ellesmere LINC (Ellesmere & Midland) 416-396-7815 2907 Kennedy Rd, 2nd Fl Kennedy LINC (Kennedy & Finch) 416-396-6222 5620 Finch Ave E, Unit 202 Markham LINC (Finch & Tapscott) 416-396-6394 45 Windover Dr 416-396-2165 Willow Park P.S. LINC (Lawrence & Markham) 416-394-6480
West
Updated: October 11, 2011 7 Appendix B: 4 City Wide Resource List (Toronto)
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Location Address Phone Number 1530 Albion Rd, Unit 62 Albion LINC (Kipling & albion) 416-394-6232 385 The West Mall, Unit 105 Civic Centre LINC (Burnamthorpe & West Mall) 416-394-6480 1315 Finch Ave, W, Unit 216 Finch LINC (Finch & Keele) 416-395-2698 1780 Lawrence Ave W, Rm307 Hardington LINC (Jane & Lawrence) 416-395-4814
2267 Islington Ave, Lower Level Rexdale LINC (Islington & Hwy 401) 416-394-6225
______
COSTI Corvetti Education Centre Web site: www.costi.org 760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St) 416-534-7400
Hours: Mon-Thu 8:30 am – 9:30 pm; Fri 8:30 – 4:30; Sat 10 – 2:30; French and Spanish language programs Sat 10 – 2
Languages: Arabic; Chinese (Cantonese, Mandarin); Croatian; English; Farsi; Serbian; Spanish; Tigre; Tigrinya; Turkish
Service description: Settlement services including orientation, information and referral (Housing, health and legal English as a Second Language (ESL), ESL computer training; ESL for work permit holder and visitor Conversation and pronunciation classes Translation, interpretation; assistance with documentation, escort and advocacy Crisis intervention and supportive counseling Home Child Care Provider Training – 5 week program prepares immigrant women to be self-employed as a home child care provider
Full range of language assessment test including
CAAT (Canadian Adult Achievement Teat) TOEFL (Test of English as a Foreign Language) TWE (Test of English as a Written Language) ______
COSTI – Caledonia Centre Web site: www.costi.org 700 Caledonia Rd, Toronto, ON, M6B 3X7 (Caledonia Rd-Eglinton Ave W) Updated: October 11, 2011 8 Appendix B: 4 City Wide Resource List (Toronto)
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416-789-7925
Hours: Mon-Fri 8:30 – 4:30; LINC classes – Mon-Fri 9 – 2:30; computer training – Sat 9;30 – 2:30
Languages: Chinese (Cantonese, Mandarin); Croatian; English; French; Polish; Portuguese; Russian; Serbian; Slovenian; Spanish; Ukrainian
Service description: English as a Second Language classes; participate in LINC upon assessment by YMCA of Greater Toronto Computer training includes Microsoft Office, ACCPAC, Simply Accounting Enhanced Language Training (ELT) for Internationally Trained Accountants who are refugee claimants, Convention refugees or permanent residents and who are eligible to work in Canada – 18 week sector specific language training; individual counseling and action plan development 5 week job placement; mentoring; networking; resume and interview preparation
Polycultural Immigrant and Community Services Web site: www.polycultural.org 15 Roncesvalles Ave, Suite 202, Toronto ON, M6R 2K2 416-533-9471
Hours: Mon-Thurs 8:30-4:30; Fri- 8:30-12:00
Languages: English
Service description: Participate in LINC upon assessment by YMCA of Greater Toronto Enhanced Language Training for Internationally Trained Professionals and Tradespeople (ELT) – 12 week sector specific language training for administration, customer service, health care, technical and trades 2-6 week job placement and mentoring; networking; resume and interview preparation Child care available (416-642-0020)
Skills for Change: Employment + Learning Hub English as a Second Language Programs Web site: www.skillsforchange.org/ 791 St Clair Ave W, Toronto, ON, M6C 1B7 (Christie St-St Clair Ave W) 416-658-3101
Hours: Mon-Thu 9 am – 9:30 pm, Fri 9 – 5, Sat 9 – 1, August – Mon-Fri 9 – 5
Service description: For all newcomers, immigrants and refugees Special focus on internationally-trained professionals Basic English as a Second Language (ESL) and Settlement – full time LINC classes, including child care and daily hour of computer basics and word processing, upon assessment by YMCA of Greater Toronto ESL Programs in Partnership with District School Boards – daytime courses in accounting and computer skills for immigrant women, customer service, intensive English Part time evening and weekend courses in business writing, communicating clearly English for academic purposes Introductory and intermediate bookkeeping, keyboarding Language upgrading for engineer, medical terminology and TOEFL (Test of English as a Foreign Language) SETTLEMENT SERVICES
Updated: October 11, 2011 9 Appendix B: 4 City Wide Resource List (Toronto)
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The following list of settlement services assist immigrants, refugees and other newcomers with immediate needs for settling in Canada including integration into Canadian society, the immigration process and sponsorship.
YMCA of Greater Toronto Web site: www.ymcatoronto.org Toronto YMCA Newcomer Information Centre 42 Charles St E, 3rd Fl, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E) 416-928-6690 Hours: Mon-Thu 9 – 7; Fri 9 – 2; Sat 10 – 2
Scarborough YMCA Newcomer Centre 10 Milner Business Court, Ste 600, Scarborough, ON, M1B 3C6 416-609-0218 X 242 Hours: Mon, Wed, Thu 9 – 5; Tue 9 – 7; Fri 9 – 12
North York YMCA Newcomer Centre 4580 Dufferin St, 2nd Fl, North York, ON, M3H 5Y2 416-630-0330 X 185 Hours: Mon 9 - 7; Tues, Wed, Thurs 9 – 5; Fri 9 – 12 noon; Sat 10 - 2
Service description: Settlement information and referral Settlement resource library, Access to relevant and up to date information on settlement services and programs Call 416-928-3362 X 4122 for the Information and Outreach Coordinator Call for languages other than English that may be available
Canada Immigration and Refugee Board Web site: www.irb-cisr.gc.ca 74 Victoria St, Ste 400, Toronto, ON, M5C 3C7 (Yonge St-King St E) 416-954-1000
Hours: Mon-Fri 8 – 4
Languages: English, French, interpreters for other languages
Service description: Refugee claims Immigration appeals
COSTI Web site: www.costi.org 1710 Dufferin St, Toronto, ON, M6E 3P2 (Dufferin St-St Clair Ave W) 416-658-1600 Updated: October 11, 2011 10 Appendix B: 4 City Wide Resource List (Toronto)
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Hours: Mon-Fri 8:30 – 4:30
Languages: English, French, Italian, Portuguese, Spanish, Tamil, see specific programs for additional languages
Service description: For immigrants and refugees Settlement services Counseling, education, and training ______
CultureLink Web site: www.culturelink.ca 2340 Dundas Street West, Suite 301, Toronto, ON, M6P 4A9 416-588-6288
Hours: Mon-Fri 9 – 5; some evening programs, including JSW and Host Program orientation and training
Languages: Afrikaans; Arabic; Bengali; Bhojpuri; Chinese (Cantonese, Mandarin); Czech; English; Farsi; Filipino; French; German; Gujarati; Guyanese Creole English; Hindi; Italian; Japanese; Pashto; Portuguese; Punjabi; Russian; Sinhala; Somali; Spanish; Swahili; Tamil; Tibetan; Urdu; West Indian dialects
Service description: Settlement services including orientation, counseling, and support Assistance with form filling; information and referral – immigration, housing, and education English Conversation Circle Free internet access Host Program – 4-6 month one-to-one befriending program for newcomers Job Search Workshops (JSW) Settlement and Education Partnership in Toronto (SEPT) – outreach program based in elementary and secondary schools from mid-August to end of June, and in libraries and social services agencies
Toronto Community and Culture Centre Web site: www.tcccto.com 222 Elm St, Ste 110, Toronto, ON, M5T 1K5 (University Ave-Dundas St W) 416-971-7883
Hours: Mon-Fri 9 – 3:30
Languages: Chinese (Mandarin, Cantonese); English; interpreters available for other languages
Service description: Settlement services – information and referral Social service counseling Free internet access Educational program Outreach and cultural activities Seniors services Catholic Cross-Cultural Services 55 Town Centre Crt, Ste 401, Scarborough, ON, M1P 4X4 (McCowan Rd-Ellesmere Rd) 416-757-7010
Updated: October 11, 2011 11 Appendix B: 4 City Wide Resource List (Toronto)
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Hours: Mon, Thurs, Fri 9 – 5; Tues, Wed 9 – 8 (By appointment)
Languages: Amharic; Arabic; Chinese (Cantonese, Mandarin); Croatian; English; Farsi; French; Gujarati; Hindi; Malayalam; Marathi; Pashto; Polish; Portuguese; Punjabi; Romanian; Russian; Serbian; Sinhala; Somali; Spanish; Tamil; Ukrainian; Urdu
Service description: For immigrants and refugees Settlement services Participates in LINC (Language Instruction for Newcomers to Canada) upon assessment by YMCA of Greater Toronto Host Program – 4-6 month one-to-one befriending program for newcomers Job Search Workshops (JSW) for new immigrants and Convention refugees legally entitled to work in Canada Settlement and Education Partnership in Toronto (SEPT) – outreach program based in elementary and secondary schools from mid-August to end of June, and in libraries and social service agencies ______
Salvation Army: Immigrant and Refugee Services Web site: www.salvos.com/irstoronto 7 Labatt Ave, Ste 204, Toronto, ON, M5A 1Z1 (River St-Queen St E) 416-682-2490
Hours: Mon-Fri 8:30 – 12:30, 1 – 4
Languages: Chinese (Mandarin); English; Filipino; French; Portuguese; Spanish
Service description: For refugees and new immigrants Settlement services including orientation; information and referral English as a Second Language (ESL) classes – co-sponsored with Toronto District School Board; English conversation partner volunteer tutoring; ESL Skills Development classes Chaplaincy at the Canada Border Services Agency, Immigration Holding Centre
Cross Cultural Community Services Association Web site: www.tccsa.on.ca 310 Spadina Ave, Ste 301, Toronto, ON, M5T 2E8 (Spadina Ave-Dundas St W) 416-977-4026
Updated: October 11, 2011 12 Appendix B: 4 City Wide Resource List (Toronto)
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Hours: Mon-Thu 9 – 6; Fri 9 – 5; Sat 9 – 1 (By appointment)
Languages: Chinese (Cantonese, Mandarin); English
Service description: settlement services – information, counseling, and referral translation and interpretation; mediation services English as a Second Language (ESL) classes – participate in LINC upon assessment by YMCA of Greater Toronto); child care provided Free internet access volunteer training program
Access Alliance Multicultural Health and Community Services Newcomer Information Centre Web site: www.accessalliance.ca 3079 Danforth Ave, Toronto, ON, M1L 1A8 416-693-8677
Hours: Mon- Thurs 9 – 8; Fri 9 – 5; Sat 1 - 5
Languages: Bengali; English; Farsi; Filipino; Portuguese; Spanish; Tamil: interpreter available for other languages
Service description: For newcomers, immigrants, refugees Settlement information, referral, and counseling Access to computers, fax, photocopier, phone Assistance filling out government forms; Workshops Medical services expected in the future
COMMUNITY SERVICES
Services include information, advocacy, and referral for families, adults, and children in transition. Community services aim to strengthen and connect individuals and family to their communities through a variety of services.
Updated: October 11, 2011 13 Appendix B: 4 City Wide Resource List (Toronto)
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Centre for Information and Community Services of Ontario (CICS) Toronto Office Web site: www.cicscanada.com 2330 Midland Ave, Toronto, ON, M1S 5G5 416-292-7510
Hours: Mon-Thu 9 – 5; Fri 9 – 12:30; telephone inquiry Mon, Wed, Fri 10 – 12; Tue, Thu 2 – 4
Languages: Chinese (Cantonese, Mandarin), English, Urdu
Service description: Information and referral, orientation, and assessment Translation and interpretation Assistance filling out forms English workshops and conversation circle Employment counseling and resume clinic
Family Service Association of Toronto Web site: www.fsatoronto.com 355 Church St. Toronto, ON, M5B 1Z8 (Church St-Gerrard St E) 416-595-9230
Hours: Mon-Fri 9 – 5; evening appointments available
Languages: Chinese (Cantonese, Mandarin); Edo; English; Farsi; Hindi; Hungarian; Italian; Portuguese; Romanian; Serbian; Somali; Spanish; Tamil – *not all languages available for all programs
Fees: Geared to income, some services free
Service description: counseling programs and educational programs for those seeking support in dealing with relationships and family problems, parenting, depression, anxiety, job loss, separation, divorce, sexual abuse and other issues
Distress Centres of Toronto (Central) Web site: www.torontodistresscentre.com
Crisis phone: 416-408-4357; 416-408-HELP; TTY 416-408-0007
Hours – Mon-Sun 24 hours
Languages: English, Language Line Services provides access to services in over 150 languages
Service description: Telephone response to persons in need of immediate emotional support Crisis intervention or suicide prevention Links to other emergency services or professional help as appropriate WOMEN’S SERVICES
The following list of women’s services assist women with immediate needs for: settling in Canada, counseling and referral, advocacy programs, job search.
Updated: October 11, 2011 14 Appendix B: 4 City Wide Resource List (Toronto)
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Immigrant Women’s Health Centre Web site: www.immigranthealth.info 489 College St, Ste 200, Toronto, ON M6G 1A5 (Bathurst St-College St) 416-323-9986
Hours: Mon-Fri 9 – 5
Languages: Chinese (Cantonese, Mandarin), English, Ewe, Fanti, Farsi, Hindi, Italian, Portuguese, Punjabi, Spanish, Tamil, Twi, Urdu, Vietnamese
Service description: For immigrant and refugee women Information, counseling and referral – health education, family planning, birth control, sexually transmitted infections, pregnancy Distributes Immigrant Women’s Health Handbook, available in 9 languages
Toronto Rape Crisis Centre Web site: www.trccmwar.ca Multicultural Women Against Rape Contact by mail: P.O. Box 6597, Station A, Toronto, ON, M5W 1X4 Crisis phone: 416-597-8808; TTY 416-597-1214
Hours: Mon-Sun 24 hours; office Mon-Fri 9:30 – 5; counseling by appointment
Languages: English, Spanish, West Indian dialects, crisis line – English
Service description: Crisis intervention and culturally sensitive counseling, support and referral for survivors of rape/sexual assault/incest Support for families and friends of survivors Self help groups for sexually assaulted women Alternatives to the legal justice system, court support, accompaniment and advocacy program Services confidential
Women’s Health in Women’s Hands Community Health Centre Web site: www.whiwh.com 2 Carlton St, Ste 500, Toronto, ON, M5B 1J3 (Yonge St-Carlton St) 416-593-7655 416-593-5835 TTY
Updated: October 11, 2011 15 Appendix B: 4 City Wide Resource List (Toronto)
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Hours: Mon-Thu 9 – 8; Fri 9 – 5; 3rd Sat of month 10 – 4
Languages: Chinese (Cantonese); English; French; Hindi; Kikuyu; Krio; Ndebele; Shona; Spanish; Swahili; Tigrinya; West Indian dialects; interpreters provided for other languages
Service description: Community health centre; information and referral; mental health counseling Reproductive health counseling including pre-abortion and post-abortion counseling Female genital mutilation prevention education and advocacy Anti-racist and anti-sexist education No Ontario health Insurance required for general services ______COSTI Corvetti Education Centre: Life Skills for Immigrant Women 760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St) 416-534-8437
Hours: Mon- Fri 8:30 – 4:30 for registration; workshops every second Tue 10 – 12 noon
Individuals eligible: Immigrant women who are Canadian citizens Landed immigrants Convention refugees or refugee claimants
Languages: English
Service description: Workshops on self-esteem, assertiveness, stress management, and Canadian workplace culture Parenting and life skills preparation for employment Job search or volunteering
Breaking the Cycle Web site: www.breakingthecycle.ca 761 Queen St W, Ste 107, Toronto, ON, M6J 1G1 (Bathurst St-Queen St W) 416-364-7373
Hours: Mon-Fri 9 – 5
Languages: English
Eligibility: Women who are involved with drugs or alcohol and are pregnant or have children 6 years and under
Service description: Medical assistance – doctor, nurse Pre/postnatal support and pregnancy outreach program Child development, parenting groups, mom and tot play, and home visiting Drop-in, free clothing Working Skills Centre Web site: www.workingskillscentre.com 55 Eglinton Ave East, Suite 703, Toronto, ON, M4P 1G8 (Yonge St and Eglinton Ave) 416-703-7770
Hours: Mon-Fri 8:30 – 4:30 Updated: October 11, 2011 16 Appendix B: 4 City Wide Resource List (Toronto)
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Languages: English
Eligibility: Day programs – immigrant and refugee women experiencing difficulty in gaining full time employment due to lack of training or Canadian work experience Evening programs – open to all; Practice firm – immigrant women who are job-ready and only need relevant Canadian work experience – assessment at any employment assessment centre
Service description: Job skills training programs in direct mail, computerized office administration skills, logistics, computerized accounting, bookkeeping, medical terminology, medical billing and reception Programs range from 7 – 22 weeks; placement services Practice firm – program runs up to 12 weeks and has continuous recruitment; operates business services in direct marketing, bookkeeping, and administrative support; trainees learn while handling work for the Centre’s business clients
Newcomer Women’s Services Toronto Web site: www.newcomerwomen.org 745 Danforth Ave, Ste 401, Toronto, ON, M4J 1L4 (Pape Ave-Danforth Ave) 416-469-0196
Hours Mon-Fri 9 – 4:30; Sat 10 - 12
Languages: Bengali; Chinese (Cantonese, Mandarin); English; Farsi; French; Hindi; Indonesian; Japanese; Polish; Portuguese; Russian; Spanish; Ukrainian; other languages may be available
Service description: For immigrant and refugee women including Canadian citizens Employment Program English as a Second Language Newcomer Employment Services Toronto (NEST) Newcomer Women’s Network; Settlement Services ______
HEALTH SERVICES
Community health centers provide a spectrum of health services for individuals and families, including those provided by medical doctors, nurse practitioners, registered nurses, social workers, health educators and counselors.
Updated: October 11, 2011 17 Appendix B: 4 City Wide Resource List (Toronto)
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Ontario Ministry of Health and Long-Term Care Web site: www.health.gov.on.ca 416-314-5518 1-800-268-1154 Toll Free 1-800-387-5559 TTY
Hours: Mon-Fri 8:30 – 5
Languages: English; French – inquiries 1-800-267-7690; also interpreters available for other languages
Eligibility: Residents of Ontario legally entitled to be in Canada; tourists, transients, and visitors not eligible
How to apply: Call Health Card Information System 416-327-7567, 1-800-664-8988, Ministry of health and Long-Term Care INFOline 416-314-5518 or 1-800-268-1154 or contact nearest Ontario Health Insurance branch
Service description: Hospital and medical care insurance New residents have a 3 month waiting period before coverage begins Covers standard ward services, many outpatient services, and medically prescribed physiotherapy in approved facilities Covers physicians services including specialist, approved dental surgery in hospitals Annual eye exams for people under 20 years or 65 years and over Limited osteopathic and podiatry services
The College of Physicians & Surgeons of Ontario Website: www.cpso.on.ca 80 College St, Toronto, ON, M5G 2E2 General Inquiries: 416-967-2603; Toll free 1-800-268-7096 X 306
Hours: Mon – Fri 8 – 5
Service description: Assistance in finding a doctor ______
Community Health Centres
No Ontario Health Insurance is required for general services. Each health centre serves a specific population group and catchment area.
Updated: October 11, 2011 18 Appendix B: 4 City Wide Resource List (Toronto)
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Access Alliance Anishnawbe Health Anne Johnston Health Central Toronto Multicultural Community Toronto Station Community Health Centre Health Centre 225 Queen St E, Toronto, 2398 Yonge St, Toronto, 168 Bathurst St, Toronto, 340 College Street, Ste 500, ON, M5A 1S4 ON, M4P 2H4 ON, M5V 2R4 Toronto, ON, M5T 3A9 416-360-0486 416-486-8666 416-703-8480 416-324-8677 Queen St E- Sherbourne St 416-486-6759 TTY Bathurst St-Queen St W Yonge St-Eglinton Ave W 3079 Danforth Ave, Toronto, Services First Nation’s Shout Clinic ON, M1L 1A8 population Services Youth 416-693-8677 467 Jarvis St, Toronto, ON, Victoria Park Ave-Danforth M4Y 2G8 Ave 416-927-8553 Jarvis St-Wellesley St 761 Jane St., 2nd Floor Toronto, ON M6N 4B4 416-760-8677
Centre Francophone de Davenport Perth East End Community Flemingdon Health Centre Toronto Neighbourhood Centre Health Centre 10 Gateway Blvd, Don Mills, Services French speaking 1900 Davenport Rd, 1619 Queen St E, Toronto, ON, M3C 3A1 persons Toronto, ON, M6N 1B7 ON, M4L 1G4 416-429-4991 22 College St, Main Fl, 416-658-6812 416-778-5858 Don Mills Rd-Eglinton Ave E Toronto, ON, M5G 1K3 Symmington Ave- Coxwell Ave-Queen St E 416-922-2672 Davenport Rd Yonge St-College St The Four Villages Lake shore Area Multi- Lawrence Heights Planned Parenthood of Community Health Centre Service Project (LAMP) Community Health Centre Toronto 1700 Bloor St W, Toronto, 185 – 5th St, Etobicoke, ON, 12 Flemington Rd, Toronto, Services 13 – 29 years ON, M6P 4C3 M8V 2Z5 ON, M6A 2N4 36B Prince Arthur Ave, 416-604-3361 416-252-6475 – health 416-787-2862 Toronto, ON, M5R 1A9 Keele St-Bloor St W services Bathurst St-Lawrence Ave 416-961-0113 Islington Ave-Lake Shore W Blvd W Regent Park Community Sherbourne Health Centre South Riverdale Stonegate Community Health Centre 333 Sherbourne St, Toronto, Community Health Centre Health Centre 465 Dundas St E, Toronto, ON, M5A 2S5 955 Queen St E, Toronto, 150 Berry Rd, Toronto, ON, ON, M5A 2B2 416-324-4180 ON, M4M 1K7 M8Y 1W3 416-364-2261 Sherbourne St-Carlton St 416-461-1925 416-231-7070 Parliament St-Dundas St E Pape Ave-Queen St E Park Lawn Rd- Berry Rd
DENTAL SERVICES
University of Toronto Dental Clinic Web site: www.utoronto.ca/dentistry/patientclinic 101 Elm St, Toronto, ON, M4T 3A7 (University Ave-Dundas St W) 416-979-4927 Updated: October 11, 2011 19 Appendix B: 4 City Wide Resource List (Toronto)
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Hours: Mon-Fri 8:30 – 5:15; limited service July-August
Languages: Interpreters must accompany patients who do not speak English
Fees: Call for details
Service description: Comprehensive dental care for patients accepted as teaching cases, including denture work Student work supervised by dentists Paediatric Dentistry Anaesthesia Surgicentre- dental care for children with special dental needs
Dental Emergency Service Web site: www.dentalemergency.com 1650 Yonge St, Toronto, ON M4T 2A2 (Yonge St-St Clair Ave W) 416-485-7121
Hours: Mon-Sun 8 am – 12 midnight
Languages: Arabic; Bulgarian; Chinese (Cantonese); Czech; English; French; Japanese; Spanish; dentists may speak other languages
How to apply: Call for appointment
Fees: According to Ontario Dental Association fee guide, same day payment required
Service description: Emergency dental treatment ______George Brown College Interprofessional Learning Clinic Web site: www.georgebrown.ca/clinic Casa Loma Campus, 175 Kendal Ave, Toronto, ON, M5R 1M2 Spadina Rd-Davenport Rd 416-415-4547 1-800-265-2002 X 4547 Toll Free
Contacts: Mary Clare Szabo, Client Services Officer
Hours: Mon-Fri 7:30 – 6; hours may vary
Languages: English; other languages may be available
Service description: Dental Clinic Checkups or cleaning fees $15 - $30 for children 5 – 8 years; $25 - $40 for youth 9 – 17 years; $35 -$50 adults; Dentures, partial dentures, x-rays, and limited restorative dentistry at varying fees and times To apply leave a telephone message including name, number and service required Toronto Public Health Dental Services 416-392-0907
Updated: October 11, 2011 20 Appendix B: 4 City Wide Resource List (Toronto)
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The dental clinics are located throughout the city, are open all year, and provide free dental care for eligible children (0 – 18 years and still attending school) and seniors who are low-income.
The treatments are as follows: Examining teeth and gums X-rays Fillings, Preventive services including cleaning, scaling, topical fluoride, and sealants Extractions, root canal treatment (on selected teeth) Denture and partial dentures
While there is no charge for dental treatments, clients are asked to pay half of the dental laboratory cost for denture and denture repairs.
The following is a list of Public Health Dental Clinics Web Site: http://www.toronto.ca/health/dental/locations.htm
340 College St 235 Danforth Ave 2340 Dundas St W (College & Spadina Ave) (Danforth & Broadview) (Dundas W & Bloor St W) 416-392-1410 416-392-0934 416-392-0988
Etobicoke Civic Centre L.A.M.P Unison Health and Community Service 399 The West Mall, Etobicoke 185 Fifth St 12 Flemington Rd (Burnamthorpe & The West Mall) (Islington & Lakeshore Blvd W) (Lawrence Ave W & The Allen) 416-338-1486 416-252-8576 416-338-2025
1651 Keele St 416-338-1224 Scarborough Civic Centre 95 Lavinia Ave 160 Borough Dr 791 Queen St E (Runnymede & Bloor St W) 416-338-7442 (Broadview & Queen St E) 416-392-1777 416-392-6683
Rexdale C.H.C 277 Victoria St 2398 Yonge St 8 Taber Rd (Victoria & Dundas St E) (Montgomery & Eglinton) (Kipling & Rexdale) 416-392-6680 416-392-0907 416-338-1790 * call again
EMPLOYMENT
Updated: October 11, 2011 21 Appendix B: 4 City Wide Resource List (Toronto)
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The following list assists with assessment, counseling, skills development and referrals for individuals seeking employment, career directions and starting their own business. Services include job postings, resume writing, credential equivalency and internet access
Canada Human Resources and Skills Development Canada Employment Insurance Division Web site: www.hrsdc.gc.ca 1-800-531-7555 Automated Telephone Reporting Service 1-866-678-2785 TTY phone
Hours: Office Mon-Fri 8;30 – 4:30; Automated Telephone Employment Insurance Information and Job Bank online service – Mon-Sun 24 hours
Languages: English, French
Eligibility: Persons legally entitled to work in Canada
How to apply: For information on EI claims and application procedures call Employment Insurance Information – English 1- 800-206-7218, French 1-800-808-6352 or visit web site for online application procedure
Service description: For persons legally entitled to work in Canada Human Resource Centres- job banks Pre-employment counseling Referral to training programs Employment Insurance (EI)
Canadian Information Centre for International Credential (CICIC) Web site: www.cicic.ca 95 St Clair Ave W, Ste 1106, Toronto, ON, M4V 1N6 (Avenue Rd-St Clair St W) 416-962-9725
Hours: Mon-Fri 8;30 – 4:30
Languages: English, French
Service description: National clearinghouse Information and referral for individuals who want to know how to get their educational or occupational credentials (obtained outside Canada) assessed and recognized Advocacy on portability of credential Does not grant equivalencies or assess credentials, or intervene on behalf of individuals
COSTI Corvetti Education Centre Employment Assistance Services (OUTLET) Web site: www.costi.org 760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St) Updated: October 11, 2011 22 Appendix B: 4 City Wide Resource List (Toronto)
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416-534- 7400
Hours: Mon – Thurs 8:30 – 9:30
Languages: Chinese (Cantonese); English; Somali
Service description: For newcomer eligible to work in Canada including immigrants, convention refugees, and foreign-born Canadian citizens Assist job ready clients in accessing the labour market through job search workshops, pre-screening and matching with employers Counseling; assistance with resumes, cover letters, interview techniques
Toronto Community Employment Services Web site: www.toronto-jobs.org 2221 Yonge St, Ste 403, Toronto, ON, M4S 2B4 (Yonge St-Eglinton Ave E) 416-488-0084
Hours: Mon-Fri 8:30 – 4:30
Languages: Arabic; Armenian; Chinese (Mandarin); English; Spanish
Service description: For newcomer, immigrant, or refugee women legally entitled to work in Canada Employment Assistance Services – unemployed persons not registered elsewhere, including those on social assistance Employment Resource Centre Women at Work (WOW) – employment assistance ______
Neighbourhood Link Support Service Web site: www.neighbourhoodlink.org East Toronto Employment Centre for Newcomers to Canada 3036 Danforth Ave, Toronto, ON, M4C 1N2 (Victoria Park Ave-Danforth Ave) 416-691-7407
Hours: Mon-Fri 8 – 5
Languages: English; Gujarati; Hindi; Kachi; Swahili; Telugu
Service description: 10 day job search workshop for newcomers, covering labour market information, interview techniques, resume, networking; job matching; job coaching; access to computers and fax machine Free internet access
Updated: October 11, 2011 23 Appendix B: 4 City Wide Resource List (Toronto)
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LEGAL SERVICES
Community legal clinics connect individuals to legal representatives, providing support in form applications, domestic disputes, immigration status, landlord and tenant concerns and other issues.
Legal Aid Ontario Web site: www.legalaid.on.ca 20 Dundas St West, Suite 201, Toronto, ON, M5G 2H1 1-800-668-8258
Hours: Mon-Fri 9 – 5
Languages: Amharic; English, Farsi; French; Spanish; interpreters may be arranged for other languages
Service description: Represents refugee claimants at hearing before the Immigration and Refugee Board, and on applications to the Federal Court; claimants must obtain Legal Aid certificate; lawyer and paralegal assigned to each case Represents immigration detainees at Toronto West Detention Centre and Canada Boarder Services Agency, Immigration Holding Centre at detention reviews on a duty counsel basis; detainees must be financially eligible for legal aid but need not obtain a certificate
Metro Toronto Chinese and Southeast Asian Legal Clinic 180 Dundas St W, Ste 1701, Toronto, ON, M5G 1Z8 Web site: www.cleonet.ca/organizations/3116 416-971-9674
Hours: Mon, Thu-Fri 9 – 12 noon, 1 – 5; Tue 12 non – 7; Wed 1 – 5
Languages: Chinese (Cantonese, Mandarin); Vietnamese; interpreters available for Khmer, Lao
Service description: For persons with low incomes who speak the above languages and cannot communicate in English; must meet financial eligibility guidelines Community legal clinic Deals primarily with immigration, tenant issues, social assistance, employment rights, poverty law; most refugee cases referred to Legal Aid; may provide representation Summary advice in domestic violence and other family law cases
Refugees and Immigrants Information Centre 260 Wellesley St E, Ste 109, Toronto, ON M4X 1G6 ( Parliament St-Wellesley St E) 416-961-7027
Hours: Mon-Fri 9 – 5
Languages: English, French, Sinhala, Spanish, Tamil, translation and interpretation for 30 languages
Service description: For immigrants and refugees Settlement services, translation of documents, information and referral to legal services; paralegal services; Assistance with immigration matters – statutory declarations, affidavits and oaths, sponsorship (overseas and inland) appeals for failed refugee claims Lawyer available by appointment and in emergencies 416-366-5444 RECREATION Updated: October 11, 2011 24 Appendix B: 4 City Wide Resource List (Toronto)
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Toronto Parks and Recreation Division Web site: www.toronto.ca/parks South District 81 Elizabeth St, Toronto, ON M5G 1P4 (Bay St-Dundas St W) 311 Information Line 416-397-7146 TTY
Service description: 25 Toronto Parks and Recreation Centres across the City of Toronto that provide physical, social, cultural and recreational activities for all ages including senior and persons with disabilities, caregivers, and child programs
Fees: Persons requiring financial assistance to access services may apply for the Welcome Policy
When applying for the Welcome Policy, you will need the following documents with you
Identification for all members of your family (such as birth certificates, driver’s licenses, immigration papers, or passport) Proof of address (such as a utility bill, lease agreement, or driver’s license Proof of total family income (such as social benefits stubs, including, the drug benefit portion, two consecutive pay stubs, letter from a social agency or religious institution, current Notice of Assessment, etc.)
Return your completed application form to your local community centre.
YMCA of Greater Toronto Web site: www.ymcatoronto.org YMCA Health, Fitness and Recreation Centres 42 Charles St E, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E) 416-928-9622; 1-800-223-8024
Hours: Mon-Thu 8 – 8; Fri 8 – 7
Languages: English
Service description: Fitness, health education, and recreations programs for all ages and abilities Individuals, couples, and families Membership fees; financial assistance may be available
Children’s Book Bank Web site: www.childrensbookbank.com 350 Berkeley St, Toronto, ON, M5A 2G1 (Gerrard St E-Parliament St) 416-922-7323
Hours: Mon – Thurs 10 – 6; Sat 11 – 3
Service description: Children can go each day and select a book to take home for free
Updated: October 11, 2011 25