City of Virginia Beach

Senior Resource Guide

Mayor’s Commission on Aging

2401 Courthouse Drive, Suite 234 Virginia Beach, Virginia 23456 757-385-4581

Rev: 05/2013 *** It is the intention of the Mayor’s Commission on Aging to provide an up-to- date and accurate listing of available senior resources in Virginia Beach. Inclusion in this resource guide should in no way be considered an endorsement of the organization; nor should exclusion from the list be considered a lack of endorsement. Please contact the Mayor’s Commission on Aging to add resources or make corrections at 757-385-4581. Table of Contents

Abuse, Neglect, and/or Exploitation...... 1

Adaptive Equipment/Medical Equipment...... 1

Adult Day Care...... 1

Alzheimer’s and Dementia...... 2

Alzheimer’s Care Communities...... 2

Assisted Living...... 2

Care Giving...... 2

Care Management...... 3

Clothing Resources...... 3

Community Services...... 3

Consumer Information/Complaints...... 3

Consumer Protection...... 3

Credit Counseling…………………………………...... 3

Crime Prevention…………………………………...... ………………………………….3

Developmental Services…………………………………………………………………..3

Diabetes...... 3

Disability Services...... 3

Driving...... 4

Emergency Preparedness………………………………………………………………….4

Employment...... 4

Financial Services...... 4

Fraud/Consumer Protection...... 5 Funeral Homes and Funeral Planning...... 5

Geriatric Care Managers…………………………………………………………………..5

Grandparents Raising Grandchildren...... 5

Health / Disorder Information...... 5

Home Health Care / Caregiving...... 7

Homeless Services / Shelters...... 7

Hospice Programs...... 8

Hospitals...... 8

Hospital Services and Programs...... 8

Housing Assistance...... 8

Independent Living / Retirement & Senior Communities...... 8

Information and Referral Services...... 9

Insurance / Long Term Care Insurance...... 9

Legal Services and Referrals...... 9

Long Term Care...... 9

Meals / Food...... 10

Medicaid and Medicare...... 10

Medical Equipment...... 10

Medication / Prescription and Supply Delivery...... 10

Medication / Prescription Assistance...... 10

Mental Health / Substance Abuse Services...... 11

Nursing Homes and Rehabilitation Centers...... 11

Nutrition Programs (Meals and/or Food)...... 11 Personal Emergency Response Services...... 12

Prescription Delivery...... 12

Recreation...... 12

Respite Care...... 12

Retirement...... 12

Retirement Housing (Independent Living)...... 13

Senior Newsletters/Newspapers...... 13

Senior Rights...... 13

Special Needs Registry……………………………………………………………..……13

Substance Abuse...... 13

Support Groups...... 13

Tax Information...... 13

Transportation Services...... 13

Utility Assistance...... 14

Veteran’s Affairs……………………………………………………………………..….14

Virginia Beach Department of Human Services (Programs)...... 14

Volunteering...... 14

Voting...... 14 Updated 05/2013 1 When you dial 2-1-1 in Virginia, you will be International Center for Disability Resources connected to a trained professional, who can on the Internet 919-349-6661 provide fast, free, confidential referrals to a www.icdri.org wide variety of health and human services. JM Froehler Construction 481-5801 Lions Club 416-3587 (Glasses, Hearing Aids, Special Needs Abuse, Neglect, and/or Exploitation Equipment) Abuse Alternatives 423-764-2287 Med Emporium 428-0787 Adult Protective Services (VB) 385-3550 Medical Equipment Distributors 498-8225 Adult Protective Services State Hotline Mobility Supercenter 201-7495 888-832-3858 www.mobilityva.com Anger Management Classes 533-5217 National Mobility Equipment Dealers Citizens’ Committee to Protect the Elderly 800-833-0427 518-8500 www.nmeda.org National Center on Elder Abuse Ramps Across America 327-0696 888-832-3858 www.rampsacrossamerica.org www.ncea.aoa.gov National Seating and Mobility 466-1553 Samaritan House 631-0710 Renovations for Life 650-4457 Senior Services of Va. (SSSEVA) 461-9481 Ride-Away 888-743-3292 www.ssseva.org www.Ride-Away.com Prevention of Elder Abuse – Chesapeake Roberts Home Medical 622-0908 Sheriff’s Victim Witness Protection Agency Sentara Home Medical Equipment 553-3000 382-6883 Shirley Confino-Rehder, CID 625-0969 VA Family Violence Hotline 800-838-8238 www.univdesign.com VA Coalition for Prevention of Elder Abuse The Rascal Company (scooters) www.vcpea.org Toll-Free 800-662-4548 Hampton Roads 343-4805 VA Office on Protection and Advocacy VA Support 800878-3855 800-552-3962 www.therascalcompany.com Virginia Sexual & Domestic Violence The Phone Resource (amplified phones, Hotline 800-838-8238 large button phones) 866-222-9344 U-Step walking Stabilizer 800-558-7837 VA Assistive Technology System Adaptive Equipment/Medical Equipment 800-435-8490 Accessible Remodeling 897-0639 WHRO (Services for the blind) American Ramp Systems 800-649-5215 889-9400 Assistive Technology Loan Fund Authority Woodrow Wilson (Home Modification) 866-835-5976 540-332-7117 www.atlfa.org ChatterVox Voice Amplification System 800-286-3481 Adult Day Care Endependence Center, Inc. 461-8007 M. E. Cox Center 340-4388 Housing and Neighborhood Pres. 385-5750 Updated 05/2013 2

Out & About, LLC – Personalized Day Lake Prince Woods (Suffolk) 923-5500 Respite 577-2147 Morningside of Newport News 890-0905 Senior Services of Va. (SSSEVA) 461-9481 Morningside of Williamsburg 221-0018 www.ssseva.org Our Lady of Perpetual Help 495-4211 Sentara PACE 736-4677 Pacifica Senior Living 490-6672 Sentara Adult Day 736-4677 Province Place of Depaul 451-2400 Province Place of Maryview 686-9100 Terrace at Beth Sholom Village 282-2384 Alzheimer’s and Dementia The Memory Center 412-1180 AARP 888-687-2277 *Indicates acceptance of Alzheimer’s www.aarp.org Waiver ADEAR www.alzheimers.org Alzheimer’s Association 800-272-3900 Assisted Living Abundant Care Assisted Living* 519-9100 Alzheimer’s Association of Southeastern Acredale Assisted Living 962-7218 VA 459-2405 Alzheimer’s Disease Education & Referral Assisted Living at Prichard Rd.* 340-8509 Center 800-438-4380 (female only) www.alzheimers.org Atria Virginia Beach 496-8001 Alzheimer’s Foundation of America Ballentine Manor* (Norfolk) 627-1155 866-232-8484 Bay Lake Retirement Community 460-8868 www.alzfdn.org Clare Bridge 493-9535 Dementia Advocacy and Support Network First Colonial Inn 428-2884 Glennan Center (EVMS) 446-7040 Golden Living Center 498-0187 Family Caregiver’s Alliance 800-445-8106 Harbor Way – Atlantic Shores 716-2150 www.caregiver.org Hills Home for Adults* (Ches) 545-8797 National Institute on Aging 800-222-2225 Hope Haven Adult Home* 427-3809 www.nia.nih.gov Indian River Residential* (Ches) 523-4659 Kings Grant House 431-8825 Madonna Home* (Norfolk) 623-6662 Alzheimer’s Care Communities Marion Manor* 456-5018 Allzwell Assisted Living(Ches) 436-2109 Our Lady of Perpetual Help 495-4211 Pacifica Senior Living 490-6672 Atria 496-8001 Parsons Residential Care* (Ches) 487-0487 Bay Lake 460-8868 Sentara Village* Virginia Beach 736-4677 Cedar Manor (Ches) 548-4192 Shepherd’s Village* (Norfolk) 625-1877 Chesapeake Place (Ches) 548-4795 Terrace at Beth Sholom Village 282-2384 Churchland House* (Ports) 483-1780 The Gardens of Virginia Beach 499-4800 Clare Bridge 493-9535 Thornton Hall* (Norfolk) 853-6281 Commonwealth Memory Care at Norfolk* Virginia Department of Social Services 588-4663 Eastern Regional Office Dominion Village of Chesapeake 487-9400 (Questions/Concerns) 491-3990 Dominion Village at Poquoson 868-0335 www.dss.virginia.gov Dominion Village at Williamsburg 258-3444 Virginia Home for Adults*(Ches) 545-6219 Georgian Manor* (Ches) 436-9618 Westhaven Manor* (Portsmouth) 399-2754 Harbor’s Edge (Norfolk) 616-7950 Westminster Canterbury 496-1100 Updated 05/2013 3

Whitehurst Manor* (Ches) 482-3128 www.ftc.gov (female only) Office of the Attorney General (Consumer Complaints) 804-786-2042 *Indicates acceptance of Auxillary Grant www.oag.state.va.us Telemarketing Calls 888-382-1222 www.donotcall.gov Care Giving (See Home Health Care and VA Office of Consumer Protection Support Groups) 800-552-9963 www.oag.state.va.us/consumerprotection Care Management VB Office of Consumer Affairs 385-6373 (See Senior Citizens Services and Health Consumer Protection Organizations in the Yellow Pages) (See Fraud/Consumer Protection)

Clothing Resources Credit Counseling Catholic Charities HELP Project Catholic Charities 456-2366 CARES Program 490-4931 UP Center 622-7017 Open Door Chapel 340-1441 Princess Anne Plaza UMC 340-5775 St. Gregory’s Catholic Church 497-8330 Crime Prevention Food Pantry & Thrift Store National Crime Prevention Council 202-466-6272 www.ncpc.org Community Services Police, Non-Emergency 385-5000 Better Business Bureau 531-1300 Crisis/Suicide Prevention 622-1126 Police Precincts: Fire Department (non-emergency) 385-5000 First Precinct 385-4377 Fire Department (Administration) 385-4228 Second Precinct 385-2700 “Operation Smoke Detector” Third Precinct 385-2703 -Fire Alarms 471-5826 Fourth Precinct 385-2800 Home Safety Assessments 385-1006 TRIAD 385-1068 VA Crime Prevention Association Mayor’s Commission on Aging 385-4581 804-318-1270 Medication Disposal www.vcpa.org Police Precincts: VB Police Dept. Crime Prevention Unit First Precinct 385-4377 385-1006 Second Precinct 385-2700 Third Precinct 385-2703 Fourth Precinct 385-2800 Developmental Services Mental Health of VB (CSB) 385-0888 VB Developmental Services Division 385- Project Lifesaver 385-2742 0600 United Way 853-8500 Lions Club (See Adaptive Equipment) Diabetes (See Health Information)

Consumer Information/Complaints Federal Trade Commission 877-382-4357 Updated 05/2013 4

Disability Services Commission (EEOC) 800-669-4000 (See also Adaptive Equipment) Ticket to Work Program in VA Endependence Center 461-8007 866-968-7842 www.endependence.org VA Board for People with Disabilities www.yourtickettowork.com 800-846-4464 www.vaboard.org Employment Commission 455-3960 VA Department of Rehabilitative Services www.vec.virginia.gov 800-552-5019 www.vadrs.org VA Disability Services www.vadsa.org Financial Services AARP Home Loans 888-687-2277 Driving www.aarp.org AARP Driver Safety Prog. 888-227-7669 AARP Tax Aide 888-227-7669 www.aarp.org/drive www.aarp.org/taxaide Department of Motor Vehicles (DMV) Communities Against Senior Exploitation 804-497-7100 (CASE – Educational Seminars) www.dmvnow.com 385-3550 Catholic Charities 456-2366 Glennan Center / Driver Evaluation Program www.cceva.org 446-7040 Consumer Mortgage and Investment Corp. GrandDriver.net 800-552-3402 552-7000 www.granddriver.net www.consumermtg.com Federal Deposit Insurance Corporation (FDIC) 877-275-3342 Emergency Preparedness www.fdic.gov FEMA 800-621-3362 Financial Planning Association www.ready.gov 800-282-7526 Red Cross www.redcross.org www.fpanet.org Southeastern Virginia Chapter IRS Tax Assistance 800-829-1040 Special Needs Registry for Hampton Roads www.irs.gov Region 420-8300 or 390-2578 (TTY) IRS Tax Forms and Material 800-829-3676 http://hrspecialneeds.org IRS Refund Hotline 800-829-1954 email: [email protected] Jewish Family Services 459-4640 VB Emergency Management 385-8466 www.jfshamptonroads.org www.vbgov.com/residents/emergency- National Association of Personal Financial preparedness/pages/default.aspx Advisors 888-333-6659 Virginia VDEM www.vaemergency.com www.napfa.org National Credit Union 800-827-9650 www.ncua.gov Employment Real Estate Tax Exemption Prog. 385-5727 AARP Senior Employment Service Securities and Exchange Commission 625-7001 800-732-0330 Endependence Center 461-8007 www.sec.gov www.endependence.org Senior Services of Va. (SSSEVA) 461-9481 Equal Employment Opportunity www.ssseva.org Updated 05/2013 5

Star of the Sea Catholic Church 428-8547 800-447-1706 www.staroftheseaparish.com Email: [email protected] State Corporation Commission VB Dept. Human Services - Medicaid 800-552-7945 Indigent Burial Fund 385-3200 www.scc.virginia.gov Veterans’ Assistance Service 800-827-1000 UP Center 622-7017 www.theupcenter.org TowneBank Mortgage 687-5000 Geriatric Care Managers www.townebankmortgage.com Peg Neejer Duffy, AS, BA, RN* Waddell & Reed 431-2929 ext. 108 Virginia Geriatric Care 460-5885 www.waddell.com Marilyn Fall, MS, RN, BC, CMC ElderCare at Home and the Caregivers 464-4800

Fraud/Consumer Protection Carey Raleigh, MSW, CMC Call for Action www.callforaction.org DARS Adult Services Consultant 491-3983 Driver’s License Number Misuse Clare Krell, LSW* 804-497-7100 Jewish Family Services of Tidewater www.dmv.state.va.us 321-2222 FBI 455-0100 Sharon Rosenbaum, MSW, CMC Federal Trade Commission 877-438-4338 Jewish Family Services of Tidewater www.consumer.gov/idtheft 321-2222 IRS Income Tax Fraud 800-829-0433 Christine Warfel, BA, CSA, CMC* www.irs.gov Family Care Senior Solutions 223-9480 Medicaid Fraud (MCFU) 800-371-0824 Angela Whitlock, BS, CSA, CMC* Office of the Attorney General Hotline Family Care Senior Solutions 399-9700 804-786-2042 Office of Consumer Affairs (VB) 385-6373 *Member, National Association of Professional Office of Inspector General Geriatric Care Managers Medicare Fraud 800-447-8477 Social Security Fraud 800-269-0271 Grandparents Raising Grandchildren State Office of Consumer Protection AARP 888-687-2277 800-552-9963 www.aarp.org/grandparents US Postal Service Fraud 800-372-8347 www.grandsactsheets.org www.upsp.gov VA Dept. for the Aging 800-552-3402 Catholic Charities 533-5217 www.aging.state.va.us (Grandparents as Parents Support) Generations United 202-289-3979 www.gu.org Funeral Homes and Funeral Planning Grand Parent Again (See Funeral in the Yellow Pages) www.grandparentagain.com Board of Funeral Directors and Embalmers GrandsPlace www.grandsplace.com 804-367-4479 IRS 800-829-1040 Cremation Society of Virginia National Committee of Grandparents for 804-355-3360 Children’s Rights 866-624-9900 www.virginiacremate.com State Anatomical Gift Program www.grandparentsforchildren.org Updated 05/2013 6

VB Dept of Human Services Epilepsy Foundation of VA 434-924-8669 Food Stamps 385-3200 Epilepsy Foundation 800-332-1000 TANF 385-3200 www.epilepsyfoundation.org Health Finder www.healthfinder.gov Health / Disorder Information Lee’s Friends (Cancer) 440-7501 AIDS/HIV Resource Center www.leesfriends.org www.healingwell.com/AIDS Lupus Foundation of America 490-2793 AIDS National Hotline 800-448-0440 www.lupus.org ALS Association 800-782-4747 Melvin Weinstein Parkinsons Foundation www.alsa.org 313-9729 Alzheimer’s Disease www.mwpf.org (See Alzheimer’s and Dementia) Multiple Sclerosis Foundation American Cancer Society 800-227-2345 800-225-6495 www.cancer.org American Council of the Blind www.msfacts.org 800-424-8666 American Diabetes Association Multiple Sclerosis Society 490-9627 800-342-2383 www.nmss.org www.diabetes.org Muscular Dystrophy Association 420-3172 American Heart Association 800-242-8721 www.mdausa.org www.americanheart.org National Coalition for Cancer Survivorship American Lung Association 804-955-4910 888-650-9127 www.lungsusa.org American Parkinson Disease Association www.canceradvocacy.org 495-3062 National Institute of Health (Center for Complementary & Alternative Medicine) www.apdaparkinson.org 888-644-6226 American Speech, Language, and Hearing www.nccam.nih.gov Association 800-638-8255 National Institute of Neurological Disorders American Stroke Association and Stroke 800-352-9424 www.strokeassociation.org National Kidney Foundation of Virginia Arthritis Foundation 456-1119 888-543-6398 Beach Health Clinic 428-5601 www.kidney.org Better Hearing Institute 800-327-9355 National Stroke Association 800-787-6537 Blind and Vision Impaired 800-622-2155 www.stroke.org Brain Injury Association 800-444-6443 Parkinson’s of Hampton Roads 495-3062 www.biausa.org Patient Advocate Foundation 800-532-5274 Brain Injury Association of VA Sentara Physician Referral 800-736-8272 800-334-8443 Sickle Cell Association 466-0332 Cancer Care 800-813-4673 www.sicklecellhrva.org www.cancercare.org Tidewater AIDS Community 583-1317 Cerebral Palsy of Southern and Central www.aidsfund.com Virginia 497-7474 United Cerebral Palsy 800-872-5827 Center for Disease Control 800-232-4636 www.ucp.org www.cdc.gov United Way of South Hampton Roads Deaf and Hard of Hearing 800-552-7917 Updated 05/2013 7

853-8500 Dailey’s Healthcare 523-5207 VB Dept. of Health Direct Home Health Care 405-6320 Information 518-2700 Division of Licensing (Complaints/Reports) Vital Records 518-2671 800-533-1560 Home Safety Inspections 518-2763 Elder Care at Home, Inc and The Caregivers Hotline (HIV/AIDS/STD/HEP C) 464-4800 800-533-4148 Family Care Senior Solutions 673-6981 VA Dept. of Medical Assistance Services Genesys Home Health Care 961-5243 Provider Helpline 800-552-8627 Gentiva Health Services 499-2303 Managed Care Helpline 800-643-2273 Hand’ n Heart 490-1223 www.dmas.virginia.gov Health Horizons 518-2800 Heartland Home Health & Hospice 490-9323 Home Instead Senior Care 631-7744 Hope In-Home Care 455-0030 Immanuel Care 547-8400 Interim HealthCare 466-1401 Intrepid USA Homehealth 800-254-9090 Home Health Care / Caregiving Jewish Family Services 489-3111 Always Best Care 802-4080 Karya Home Care 705-6743 Amedisys - Chesapeake 465-1400 Or 1-877-452-7928 Amedisys – Norfolk 466-1340 Labor of Love Total Healthcare 689-4205 American Home Care (an Encompass M & L Care 456-2273 Company) 391-4088 Maxim Healthcare Services 490-3009 Americare Plus 499-6477 Medi Home Health Palliative Care and Angel Care Private Duty Nursing Services Hospice Care 420-7192 480-2929 www.medicalservicesofamerica.com www.angelcare-llc.com Personal Touch Home Care & Hospice Arcadia Home Care 497-6459 595-2813 www.arcadiahomecare.com Or 1-800-659-0205 A.T. Home Care 747-0785 Quality Hands and Hearts Home Care Best and Dependable 363-7542 271-9074 Bon Secours Home Care 889-4663 ResCare Home Care 459-2360 www.bonsecourshamptonroads.com Seniorcorp 640-0557 BrightStar Healthcare 227-4047 www.seniorcorp.com www.BrightStarCare.com Senior Navigator Care Advantage 436-1711 www.seniornavigator.org Community Direct Services (respite & home Sentara Home Care Services 553-3000 care for intellectually disabled) 965-4899 www.sentara.com/homecare Chesapeake Home Health/Hospice 312-6460 Stay at Home Personal Care 392-1001 Comfort Keepers Virginia Beach 689-8189 Virginia Healthcare Services 233-7088 Comfort Keepers North VB 431-3730 www.va-hcs.com www.comfortkeepers.com/northvirginiabeac VB Dept. of Human Services 385-3550 h Community Personal Care 625-2220 Companion Services Updated 05/2013 8

Long Term Care Screenings Hospitals Bon Secours – DePaul 886-6633 Homeless Services / Shelters Bon Secours – Maryview 398-2200 Domestic Violence Hotline 723-7774 Chesapeake Regional Medical Center Dwelling Place 624-9879 312-8121 Genieve Battered Women’s Shelter 925- Portsmouth Naval Hospital 953-5000 4365 Sentara Heart Hospital 388-8000 Lighthouse Center (VOA) 437-4911 Sentara Independence Hospital 363-6100 Judeo Christian Outreach Center/Shelter Sentara Leigh Hospital 261-6000 491-2846 Sentara Norfolk General Hospital 388-3000 Salvation Army Men’s Shelters 543-8100 Sentara OBICI Hospital 934-4000 Salvation Army Women’s Shelter 543-8100 Sentara Princess Anne Hospital 507-0000 Samaritan House 430-2120 Sentara VB General Hospital 395-8000 The Haven 622-6400 Veterans Administration Medical Center Union Mission 623-0642 (VAMC) 722-9961 VB Dept. of Human Services 385-3205 Vet’s House, Inc. 724-8614 Volunteers of America (VOA) 437-4911 Hospital Services and Programs Day Support (showers, laundry, food) Bon Secours Occupational Medicine Winter Shelter (October – April) 622-8633 YWCA of South Hampton Roads 625-4248 Sentara Community Support Groups and Hospice Programs Outreach Programs 800-736-8272 American Hospice Foundation VB Psychiatric Center 496-6000 www.americanhospice.org Bon Secours Hospice 889-4663 Chesapeake Regional Homecare & Hospice Housing Assistance 312-6464 Dept. of Housing and Urban Development Compassionate Care Hospice 405-3203 800-569-4287 Five Wishes 888-594-7437 VB Housing & Neighborhood Preservation www.agingwithdignity.org 385-5750 Gentiva Hospice 461-0600 www.vbgov.com www.gentiva.com VA Association of Nonprofit Homes Heartland Home Health & Hospice for the Aging 804-965-5500 490-9323 VA Dept. of Aging 800-552-3402 Hospice Association of America VA Housing Development Authority www.nahc.org 877-843-2123 Medi Home Health & Hospice 420-7192 VB Dept. of Human Services National Hospice Organization Resource Development 385-3205 800-658-8898 www.nho.org Independent Living / Retirement & Personal Touch Home Care & Hospice Senior Communities 855-1355 Atlantic Shores 716-2000 Sentara Hospice Services 553-3000 Chesapeake Crossing 494-0941 Cogic Highrise Apts. (Norfolk) 622-2513 Colonial Harbor 369-8305 Updated 05/2013 9

Colony Pines Apartments 340-1251 Public Information 311 Commons at Chesapeake 436-2699 Senior Navigator 866-393-0957 Commons at Greenwood (Ports) 465-9007 www.seniornavigator.org Commons at Princess Anne 490-7001 Senior Services of Va. (SSSEVA) 461-9481 First Colonial Inn 428-2884 VA Dept. for Social Services 800-230-6977 Harbor’s Edge 616-7950 www.dss.state.va.us Hidenwood (Newport News) 930-1075 VA Dept. for the Aging 800-552-3402 Holland House 498-9225 VB Dept. Human Services/Adult Services Jamestown Commons 361-6900 385-3550 John Knox Towers (Norfolk) 622-5443 VA Dept. of Public Health 518-2700 Lake Prince Woods Retirement Community www.vda.state.va.us (Suffolk) 923-5529 VA Office for Protection and Advocacy Lighthouse Pointe (Chesapeake) 382-4911 800-552-3962 Luther Manor 463-3510 www.vopa.state.va.us Lynnhaven Cove 467-4000 VB Public Information Office 311 Russell House 481-0770 Silver Hill at Great Neck 481-0055 Silver Hill at Town Center 431-2290 Insurance / Long Term Care Insurance AARP 888-687-2277 Stonebridge Manor (Norfolk) 857-1351 www.aarp.org Sullivan House 563-9955 Bureau of Insurance 804-371-9741 The Sands 420-0891 www.scc.virginia.gov/boi/ The Talbot on Granby (Norfolk) 451-5100 Consolidated Omnibus Reconciliation Act Tidewater Senior Apartments (COBRA) 877-279-7959 (Newport News) 265-1472 Victoria Place 313-2323 www.cobrainsurance.com Wesleyan Place 473-1490 Office of the Managed Care Ombudsman Westminster-Canterbury 496-1100 877-310-6560 National Association of Insurance Commissioners 816-783-8300 Information and Referral Services www.naic.org AARP 888-687-2277 Samaritan Insurance Group 652-3820 www.aarp.org VA SCC Bureau of Insurance 800-552-7945 www.scc.virginia.gov A Place for Mom 857-0796 VICAP Insurance Counseling Assistance (free eldercare advice and referrals) Program 800-552-3402 www.aplaceformom.com Waddell & Reed 431-2929 ext. 108 Citizens Committee to Protect the Elderly 518-8500 Elder Care Locator 800-677-1116 Legal Services and Referrals www.eldercare.gov (See Lawyers/Elder Law in the Yellow Endependence Center 461-8007 Pages) www.endependence.org Legal Aid Hotline 866-534-5243 Fire Department Smoke Detectors 471-5826 Legal Aid Society of VA 627-3232 Information Center Dial 2-1-1 National Academy of Elder Law Attorneys Mayor’s Commission on Aging 385-4581 Updated 05/2013 10

703-942-5711 Logisticare (Medicaid transportation) 866-386-8331 (opt. #1) www.naela.com www.logisticare.com/ National Senior Citizens Law Center Medicaid Providers Hotline 800-552-8627 202-289-6976 Medicare Quality Improvement www.nsclc.org 800-633-4227 Senior Legal Services 340-6100 www.vhqc.org Senior Services of Va. (SSSEVA) 461-9481 Medicare/Medicaid Fraud 800-938-8885 www.ssseva.org www.stopmedicarefraud.gov/fraud/ Legal Aid Society of Eastern VA 552-0026 VA Managed Care Hotline 800-643-2273 VA Lawyer Referral Service 800-552-7977 VB Dept. of Human Services 385-3200

Long Term Care Medical Equipment (See Adaptive (See also Nursing & Rehabilitation; See Equipment) also Home Health Care / Caregiving Services) AARP 888-681-2277 Medication / Prescription and Supply www.aarp.org Delivery Citizen’s Committee to Protect the Elderly Bayview Plaza Pharmacy 583-7466 (CCPE) 518-8500 Home Care Delivered, Inc. 800-565-5644 www.citizenscommittee.org www.homecaredelivered.com Medicaid (DMAS) 804-786-7933 Kmart www.dmas.virginia.gov Constitution Drive 497-0389 National Association of Professional First Colonial 437-2681 Geriatric Care Managers 520-881-8008 Liberty Medical 866-342-2383 www.caremanager.org Medical Equipment Distributors of Virginia VA Dept. of Medical Assistance (DMAS) 498-8225 (Medicaid) 804-786-7933 www.medva.net www.dmas.virginia.gov Universal Drugstore 866-291-5551 VB Dept. of Human Services www.universaldrugstore.com Nursing Home Screenings 385-3550 Walgreens Medicaid applications 385-3200 Centerville Tpke 479-5583 Holland Road 306-9255 Independence Blvd 519-9877 Meals / Food Indian River Road 467-0953 (See Nutrition Programs) Lynnhaven Pkwy 471-4998 Nimmo Pkwy 427-1655 Shore Drive 460-1290 Medicaid and Medicare Virginia Beach Blvd 340-8013 Centers for Medicare and Medicaid Services Wesleyan Drive 557-0205 Baltimore Headquarters 877-267-2323 Medicare Service Center 800-633-4227 Report Medicare Fraud 800-447-8477 Medication / Prescription Assistance www.cms.hhs.gov AARP Medication Benefits 888-687-2277 Updated 05/2013 11

www.aarp.org/prescriptiondrugs 800-829-8289 AARP/Medicare Rx Plans 866-255-4835 National Alliance on Mental Illness (NAMI) www.aarp.medicarerx.com 800-950-6264 Discount Meds Network 888-334-0144 www.nami.org Drug Discount Cards 800-633-4227 National Institute of Mental Health www.medicare.gov 800-421-4211 Financial Assistance for Prescriptions www.nimh.nih.gov http://www.disabilityresources.org National Foundation for Depression Illness Free Medication Foundation www.depression.org www.freemedicinefoundation.com Riverside Behavioral Health Center Medication/Prescription Assistance Geropsychiatric Services 827-3143 385-3214 Sentara Norfolk General Hospital Medicine Program Gero-Psych 388-3590 http://www.themedicineprogram.com/ VB Dept. of MH/SA Novartis Patient Assistance Program Emergency Services 385-0888 www.NovartisCarePlan.com Pharmaceutical Research and Manufacturers Pre-Registration 385-0866 of America www.phrma.org Prescription Drug Assist Southside Geriatric Services 385-4202 www.ssa.gov/prescriptionhelp/ Senior Outpatient Services 385-8222 Rx America www.rxamerica.com VB Psychiatric Center 496-6000 Senior Services of Va. (SSSEVA) 461-4981 Together Rx Card 800-865-7211 www.Together-Rx.com Nursing Homes and Rehabilitation US Rx Card www.us.rxcard.com Centers Volunteers in Health Care www.rxassist.org Atlantic Shores-Seaside 716-2060 Bay Pointe Medical and Rehab 481-3321 Bayside Health Care Center 464-4058 Beacon Shores Rehab Center 340-6611 Mental Health / Substance Abuse Services Beth Sholom Home 420-2512 American Psychological Association 800-374-2721 Division of Licensing (Complaints) www.apa.org 800-955-1819 Depression and Bipolar Support Alliance Heritage Hall 499-7029 800-826-3632 Kempsville Nursing & Rehab 420-3600 www.dbsalliance.org Office of Licensure and Certification Detox Services / Recovery Center 385-3111 804-367-2106 Emergency Services (Dept. of MH/SA) 800-955-1819 385-0888 Ombudsman I Need A Lighthouse (Nursing Home Concerns) 804-726-6624 (Depression and Suicide) 496-9775 Senior Services of Southeastern Virginia 800-273-8255 Local Ombudsman 461-9481 800-784-2433 Our Lady of Perpetual Help 495-4211 www.ineedalighthouse. org River Pointe Rehab & Healthcare 340-0620 National Alliance for Research on Sentara Nursing Center VB 306-2700 Schizophrenia and Depression Updated 05/2013 12

Sentara Windermere Nursing 496-3939 Comfort Keepers 431-3730

Virginia Department of Health Professions www.comfortkeepers.com/northvirginiabeac Enforcement Division 800-533-1560 h VB Health Care & Rehab 481-3500 LifeFone 888-687-0451 Westminister-Canterbury 496-1100 Life Station 800-884-8888 MedicAlert 800-432-5378 http://www.medicalert.org Nutrition Programs (Meals and/or Food) Medical Alarm 800-722-7552 Bayside Recreation Center 460-7540 Medical Guardian 800-322-0955 Bow Creek Recreation Center (closed until Phillips Lifeline 553-3003 2014 due to renovations) 431-3765 Project Lifesaver (VB Police) 385-2742 Great Neck Recreation Center 496-6766 Safe Return 888-572-8566 Jewish Community Center 489-1371 Walgreens Ready Response 866-310-9061 Kempsville Recreation Center 474-8492 Princess Anne Recreation Center 426-0022 Seatack Recreation Center 437-4858 Prescription Delivery Senior Services of Va. (SSSEVA) 461-9481 (See Medical Supplies / Prescriptions Delivery) Food Banks / Referrals:

Compassion Center 428-3277 Recreation Home Delivered Meals 461-9481 AARP Active for Life 888-687-2277 Hope Lutheran Church 424-4848 www.aarp.org/health (2nd & 4th Wed & Sat of each month – Bayside Recreation Center 460-7540 Wed 6pm-8pm & Sat 10am-12pm) Bow Creek Recreation Center (closed until Jewish Family Services 321-2222 2014 due to renovations) 431-3765 www.jfshamptonroads.org Lifelong Fitness Alliance 855-361-8282 Judeo-Christian Outreach 491-2846 Email [email protected] Meals on Wheels 306-2721 www.lifelongfitnessalliance.org New Jerusalem C.O.G.I.C. 425-8431 Great Neck Recreation Center 496-6766 Open Door Chapel 340-1441 Jewish Community Center (JCC) 489-1371 (Mon –Fri 10-2 only) www.simonfamilyj.org Potter’s House 428-7727 Kempsville Recreation Center 474-8492 Senior Services of Va. (SSSEVA) 461-9481 Princess Anne Recreation Center 426-0022 St. Gregory’s Catholic Church 497-8330 Seatack Recreation Center 437-4858 Star of the Sea Catholic Church 428-1244 Senior Resource Center (Creeds) 385-2175 Supplemental Nutrition Assistance Program Sentara Living (Bayside Presbyterian) SNAP (FKA Food Stamps) 385-3200 800-736-8272 VB Dept. of Human Services 385-3205 VB Libraries Administration 385-4321 Central Library 385-0150 Personal Emergency Response Services Bayside Library 385-2680 Alert USA 800-789-6969 Bookmobile 385-2651 Chesapeake General Hospital Comfort Care Great Neck Library 385-2606 (Lifeline) 312-6470 Kempsville Library 385-2627 Updated 05/2013 13

Oceanfront Library 385-2640 Princess Anne Library 385-2610 Senior Rights Pungo-Blackwater Library 385-7790 Citizens’ Committee to Protect the Elderly Special Services 385-2684 518-8500 Wahab Public Law Library 385-4419 Division for Aging (Elder Rights) Windsor Woods Library 385-2630 800-552-3402 VB Parks and Recreation 385-1100 www.vda.virginia.gov VB Visitor Information 437-4919 Medicare Rights Center 212-869-3850 www.medicarerights.org Poverty Law Center 804-782-9430 Respite Care Ext. 14 Catholic Charities 456-5136 VA Office for Protection and Advocacy Out & About, LLC – Personalized Day 800-552-3962 Respite Services 577-2147 www.alzway.com VB Respite Care for the Elderly 385-4135 Special Needs Registry Special Needs Registry for Hampton Roads Region 420-8300 or 390-2578 (TTY) Retirement http://hrspecialneeds.org AARP 888-687-2277 email: [email protected] www.aarp.org *Emergency Preparedness Assistance Institute for Learning in Retirement (ODU classes for seniors) 368-4160 www.oduilr.com Substance Abuse Pension Benefit Guaranty Corporation (See also Mental Health/Substance Abuse) www.pbgc.gov Detox Services / Recovery Center 385-6950 Social Security Administration Narcotics Anonymous 459-8467 800-772-1213 Suspected Drug Activity Hotline www.ssa.gov 800-553-3673 Veterans Benefits 800-827-1000 VB Alcoholics Anonymous 490-3980 www.va.org VB Dept. of MH/SA 385-0888

Retirement Housing (Independent Living) Support Groups (see Independent Living/Retirement & Alzheimer’s Caregiver Support Group Senior Communities) 459-2405 American Cancer Society 800-227-2345 American Heart Association 800-242-8721 Senior Newsletters/Newspapers American Lung Association 800-586-4872 Good Health Magazine 217-0330 American Parkinson’s Disease of Hampton Senior Advocate 897-3075 Roads 495-3062 Seniority Magazine (VA Pilot) 222-5391 Arthritis Foundation 800-456-4687 Senior Living Guide 800-765-4975 BonSecours Help Line 889-2273 www.seniorlivingguide.com Breast Cancer Support Group 552-7200 Breast Cancer Support Group Updated 05/2013 14

“Look Good Feel Better” 398-2447 Out & About, LLC – Personalized Day Caregiver Action Network 800-896-3650 Respite Services 577-2147 www.thefamilycaregiver.org Senior Navigator 866-393-0957 Catholic Charities (multiple) 456-2366 www.seniornavigator.org Children of Aging Parents 800-227-7294 Senior Services of Southeastern VA Diabetes Support Group 363-6834 (SSSEVA) Reservations call 222-4513 Grandparents as Parents 533-5217 www.ssseva.org Multiple Sclerosis 490-9627 Tidewater Medical Transport 821-2080 VB Dept of Human Services Caregiver Support Groups 385-4135 *Anyone with a handicap/disabled parking Well Spouse Foundation 800-838-0879 placard or license plate can park for free at www.wellspouse.org the metered spots at the oceanfront – 4 hour Widowed Persons 461-9457 limit

Tax Information Utility Assistance IRS Refund Hotline 800-829-1954 United Way 594-4636 IRS Tax Assistance 800-829-1040 Salvation Army 455-9677 www.irs.gov STOP Organization 858-1368 IRS Tax Forms and Material 800-829-3676 VB Dept. of Human Services VB Commissioner of Revenue Energy Assistance Program 385-3492 Personal Property/Car Tax Relief 385-4487 Real Estate 385-4385 Veterans Affairs State Income 385-4483 Department of Veterans Affairs VB Real Estate Tax Assessor 804-786-0286 Tax Relief 385-4601 Tidewater Field Office 455-0814 www.dvs.virginia.gov

Transportation Services 5 Star Medical Transport 558-4050 VB Department of Human Services Accent Transportation Services 605-0605 Adult Protective Services 385-3550 Black & White Cabs of VB 855-1680 Adult Foster Care (wheelchair cabs) ALF/LTC/Nursing Home Screening Catholic Charities (H.E.L.P.) 456-2366 Companion Services Dependable Transport 515-0936 Detox Services/Recovery Center 385-6950 Eagle Medical Transports 273-7198 Emergency Services (MH/SA) 385-0888 Lee’s Friends (Cancer Patients) 440-7501 Intellectual Disabilities 385-6100 Logisticare (Medicaid only) 866-386-8331 Mental Health Substance Abuse 385-0866 Medical Transport 671-8911 VB Respite Care for the Elderly 385-4135 (stretcher only) Senior Adult Outpatient Services Para Transit Services (formerly Handi Ride) Magic Hollow I 385-8222 Applications 222-6087 Senior Resource Center 385-2175 Scheduling 455-8010 Southside Geropsychiatric Services 385-4202 Updated 05/2013 15

Supplemental Nutrition Assistance Program VBCERT (VB Community Emergency (SNAP) 385-3200 Response Team) 385-2914 VB Dept. of Human Services 385-3214

Volunteering Bon Secours Volunteer Services 889-5000 Voting Citizen’s Committee to Protect the Elderly Federal Post Card Application 518-8500 www.fvap.gov/pubs/onlinefpcs.html Office of Volunteer Resources 385-4722 State Board of Elections 800-552-9745 Senior Services of Va. (SSSEVA) 461-9481 www.sbe.virginia.gov www.ssseva.org VA registration and Voting Procedures Sentara Hospice Volunteers 553-3051 www.fvap.gov/pubs/vag/vagchapter3 VA Aquarium 385-0273 VB Voting Information 385-8683