Title: Information System Technician 2

Job Posting

Title: Information System Technician 2 Department: Information Systems

Summary/Objective The Technician 2 performs a range of duties related to Hospital, departmental and user issues/needs. The Technician 2 typically gathers information (usually related to a computer, software and/or system problem), analyzes the concern, troubleshoots, then develops and implements solutions to problems. The Technician assists with, or develops and implements, new hardware, software, systems and/or other projects.

Essential Functions  Troubleshoot unknown/undetermined computer, hardware, software and/or systems issues  Troubleshoot common problems with an end-user  Diagnose computer, software and/or systems issues root causes, solutions and potential work arounds or alternatives  Identify impact of particular problem/incident and escalate to other departmental employees or managers where indicated  Fix and/or educate the user regarding known or established solutions  Document time, steps taken and outcome  Escalate any unresolved issues to appropriate next level of support  Recommend changes regarding common concerns, service level agreements and ticket system general use  Advise and/or recommend productivity improvements, automation opportunities, major ongoing problems and risk mitigation  Maintain computing environment by monitoring software licenses and installing upgrades  Establish and maintain network performance by building net configurations and connections; troubleshoot network problems

Education/Experience  Bachelor’s Degree in Computer Science or other closely related technology field OR CompTIA A+ Certification  At least 6 months experience working in a hospital environment in a technical-technology capacity OR in an IS Department with Help Desk experience

INTERESTED CANDIDATES MUST SUBMIT A RESUME AND COVER LETTER TO: TITUSVILLE AREA HOSPITAL HUMAN RESOURCES 406 WEST OAK STREET TITUSVILLE, PA 16354 NO LATER THAN DECEMBER 4, 2017