Obtaining an Enquiry

Operational Procedures

Section 4 (4.0.2)

Obtaining an Enquiry Document Ver. 01 Date July ‘05

Obtaining An Enquiry

1.0 Introduction:

Enquiries may be generated by referral, recommendation or direct approach from Principal, Commercial and Private Customers.

2.0 Objectives:

To ensure that all enquiries are identified and dealt with in accordance with the Company’s procedures such that they may then be evaluated for applicability.

3.0 Procedure:

 Use various methods in order to identify a possible requirement for the Company’s services.  These shall include:

Private Sector

Ο Yellow Pages Ο Referral Ο Social Services Ο Local Parish magazines Ο Advertisements in local papers

Local Authorities

Ο Block contracts Ο Recommendation as an approved supplier of Care provision

 The Company shall deal effectively with all enquiries however generated  All relevant personnel shall respond to all enquiries expeditiously  All enquiries received by any Carer or Supervisor shall be passed on to their Branch Manager or Line Manager for actioning  All Branch Managers shall inform the relevant Director for further actioning.

Text, graphics and pictures published in this document are the intellectual property of Briarcare Ltd. They may not be passed to other parties, either wholly or in part, except with the express permission of Briarcare Ltd

Br-SM/OP 4.0.2 Issue 01 Authorised By K Stokeld Printed on 04/04/2018 Page 1 of 2 Operational Procedures

Section 4 (4.0.2)

Obtaining an Enquiry Document Ver. 01 Date July ‘05

Obtaining An Enquiry

4.0 Persons Responsible:

Group Director Branch Manager Any employee of Briarcare Ltd

 The Group Director is responsible for authorising this procedure  The Branch Manager is responsible for implementing this procedure where the enquiry is received within any Branch

5.0 Associated Documentation and References:

Documents QM 4.0.2 Obtaining an Enquiry

6.0 Document History:

This section shows the approval and revisions of this document since its first issue. A vertical line in the left margin opposite the change will usually indicate changes from the previous version.

Version Comments Approved Date Date of next by approved review 01 First issue of document Q M 08.07.05 08.07.06

Authorised:

K Stokeld 08.07.2005

Group Director Date:

Text, graphics and pictures published in this document are the intellectual property of Briarcare Ltd. They may not be passed to other parties, either wholly or in part, except with the express permission of Briarcare Ltd

Br-SM/OP 4.0.2 Issue 01 Authorised By K Stokeld Printed on 04/04/2018 Page 2 of 2