JOB DESCRIPTION ACCOUNT EXECUTIVE

Overview An Account Executive delivers service to our clients either through Digital Management assignment or through the Response Team

1) Digital Management: Assisting an Account Manager or Consultant, primarily with the management of Affiliate Programs but also with other products Tasks include creating and updating texts, advising on creatives, mapping feeds, looking over the implementation and basic segmentation.

2) Response Team: supporting clients without a dedicated Account Manager with the administration of Affiliate Programs. The Account Executive is mainly supporting the customer with tasks they cannot perform themselves (e.g. sending out e-mails and changing tariffs) and answering any enquires the response team might have. Further, the Account Executive should be able to identify and pass on sales signals to the person charge of the Response team and technical issues to Technical Support. For most clients, a certain level of time (between one and two hours) is included in the Network Access Fee. For time spent passing that time limit, Account Executive should charge a predefined fee (bolt-on). Normally an Account Executive should handle around 50 accounts.

Personal attributes  Service minded  Problem solver  Hands on approach  Self-motivated  Team player  Degree advantageous  Knowledge of online business environment advantageous  Fluent in English  Any other European languages helpful  Advanced Word, Excel, PowerPoint and Outlook skills  Html ability advantageous

Responsibilities Account Executive is 1) Responsible for executing any assignments allocated to them by the Account Manager, Strategic Account Manager or Account Director 2) When assigned by an Account Manager responsible for answering any questions the client might have in a professional way as well as performing the tasks listed under “Working Areas”. The job will require you to  Build positive relationships with your client contacts  Resolving client issues to a high standard within tight timescales  Answer or pass on any questions the customer might have  Performing administrative duties relating to billing  Learn the TradeDoubler tracking and reporting tool  Identify and pass on sales signals and perform limited upsales  Learn all TradeDoubler products including TD Pull, TD Toolbox. TD Push, TD Talk  Perform regular internal reporting, including time reporting

Working areas  Segmentation and Categorisation o Create segments and categories o Change tariffs o Move publishers between segments  Graphics o Upload graphics o Test new graphics o Approve graphics before being uploaded o Create categories for graphics o Advise on sizes of banners  Communication o Sending newsletters and emails  Reporting o Working together with an Account Manager on Client reporting o Invoicing o Reminding of unpaid invoices o Internal time and gross profit reporting  Screening o Monitor that clients are applying publishers according to SLA and inform the Account Manager if the client fails to do so  Upselling o Informing of new features o Sales of features such as program of the month, program of the week etc o Pass on any other sales signals to the responsible person for the Response team or the Head of Consultancy  Other o Passing on questions to Technical Support