Crown Point Community School Corporation s1

Crown Point Community School Corporation Job Description

Position Title: Computer Technician Location Code: CPHS Department: Technology Employee Status: Employee Revision Date: September 19, 2017 Full-time/Part time Status: Full-time FLSA Status: Exempt Working Period: 12 month Bargaining Unit Status: Excluded Date Approved by Board:

QUALIFICATIONS:

1. EDUCATION:

 High School diploma.  Minimum of 1 year of professional experience in providing technical customer support.  Associates Degree or greater in IT preferred.

2. TECHNICAL SKILLS:

 A+ or other Microsoft Certification.  Chromebook repair

3. ANALYTICAL SKILLS:  Ability to problem solve.

 Ability to prioritize technology repair tickets.

4. INTERPERSONAL SKILLS:  Communicates well both orally and in writing.

 Attention to detail and a high level of inspection and quality control

 Actively participates in meetings.

 Works as a team member.

 Works well under pressure.

PRIMARY FUNCTION: Provide fundamental support and repair of the CPCSC district owned Chromebooks. This includes the inspection, repair and/or refurbish of devices. Working with vendor support to handle warranty claims. Train and supervise student workers in the repair process of Chromebooks.

GENERAL RESPONSIBILITES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment:

 Log all Technology Department calls/emails in departments ticket system  Completes, maintains and documents repair tickets.  Drop off warranty devices to freight companies  User account management  Actively participates on project teams.  Performs other duties as assigned. PERSONNEL AND TECHNOLOGY TEAM RESPONSIBILITES:  Relates and works effectively with the technology team.  Relates and works effectively with Media Center personnel.

ADA Physical Demands: The physical demands here are representative of those that must be met by the employee to perform the essential duties and responsibilities of the position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires frequent changes in sitting, standing and walking throughout the day. The employee may also need to do frequent bending and/or kneeling in order to reach technology components. The employee must frequently speak and hear as well as utilize the telephone and computer. The position requires ability to lift 30 lbs. climb ladders, crawl under and around furniture.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily works in climate controlled office setting in a school environment. The noise level in the work environment is usually quiet.

Scope: Position of Immediate Manager/Supervisor: Technology Services Manager