Study Guide For Quiz #3 On Chapters 6, 7, & 10

Study Guide for Quiz #3 on Chapters 6, 7, & 10 COMS 5 Student Copy

Chapter 6 Listening and Responding to Others

MULTIPLE CHOICE

1. What percentage of waking time does the average person spend listening, according to studies? A. 10 – 18% B. 21 – 29% C. 45 – 55 % D. 83 – 90% E. 93 – 100%

2. The physiological component of listening is: A. organizing B. hearing C. interpreting D. responding E. remembering

3. Putting together all that we have selected and organized, in order to make sense of communication, is known as: A. responding B. remembering C. pseudolistening D. hearing E. interpretation

4. Most experts consider the final aspect of listening to be: A. organizing B. remembering C. hearing D. interpreting E. responding

5. Shawn is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Shawn has difficulty following and retaining the lecture. Shawn is experiencing a listening obstacle known as: A. message overload B. preoccupation C. message complexity D. prejudgment E. lack of mindfulness 6. When a close friend she hasn’t seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential______so she can effectively listen to her friend: A. environmental distractions B. internal obstacles C. insular obstacles D. regulative distractions E. message impediments

7. As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, “I already know everything he has to say and I don’t want to hear it again.” Dolores’ ability to listen is being hindered by: A. message overload B. prejudgment C. preoccupation D. message complexity E. noise

8. When Jing says to Juana that she is having a difficult time in her chemistry class, Juana’s first response is launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is engaging in a faulty listening practice known as: A. relational immunity B. disconfirmation C. pseudolistening D. monopolizing E. paraphrasing

9. While visiting her parents on a break from school Melinda doesn’t pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Melinda to take back to school, Melinda listens attentively. This is an example of: A. defensive listening B. prejudgment C. selective listening D. mindless listening E. pseudolistening

10. Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging or disrespectful. Dennis is engaging in A. selective listening B. defensive listening C. ambushing D. paraphrasing E. monopolizing 11. Rebekah is mad at her boyfriend because she suspects that he was playing video games with friends last night instead of studying. She decides to ask him how his studying went. When he cannot answer her questions, she will let him have it. Rebekah’s strategy is an example of: A. selective listening B. mindfulness C. ambushing D. critical listening E. literal listening

12. Preparing for a geography quiz, Brendan makes up the nonsensical phrase “ No one notices the Queen not liking the pie” as a tool to help him recall the Eastern Canadian provinces of Nova Scotia, Ontario, New Brunswick, Quebec, Newfoundland and Labrador, and Prince Edward Island. In doing so, Brendan is employing a tool known as: A. a mindful manager B. an organizational grouping C. an informational adapter D. a mnemonic device E. a repetitional gambit

13. Bao is a teacher. When she is talking to students one on one, she gently encourages them to express themselves by saying, “Tell me more,” “go on,” “I understand.” These are examples of: A. minimal encouragers B. gentle nudging C. selective listening D. paraphrasing E. mindfulness

14. Lemarr says, “I am really bummed out about not getting any job offers.” His roommate, John, responds, “Sounds as if you’re feeling pretty low about the response so far.” John’s communication is an example of: A. pseudolistening B. relying on mnemonics C. paraphrasing D. evaluative listening E. ambushing

15. After a long night of studying, Jacob puts his headphones on and listens to one of his favorite CD’s. Jacob is: A. listening to discriminate B. listening critically C. relationship listening D. listening for pleasure E. listening for information 16. Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenya’s ability to listen to her roommate? A. preoccupation B. prejudgment C. lack of effort D. Reacting emotionally to loaded language E. Not recognizing diverse listening styles

17. The process of attending to some aspects of communication and disregarding others as we listen refers to A. hearing B. selecting and organizing C. interpreting D. responding E. remembering

18. Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves: A. responding B. pseudolistening C. pre-occupation D. not recognizing diverse listening styles E. lack of effort

19. Which of the following is NOT an effective communication skill that helps us gain insight into others? A. being person-centered B. stepping outside of our own point of view C. prompting others to continue D. paraphrasing E. literal listening 20. Critical listening involves: A. a loose understanding of the content of the communication B. judging the speaker’s trustworthiness C. Acceptance of unfounded generalizations D. Sensing the emotional impact of the message E. A neutral, unbiased response to the ideas presented

TRUE/FALSE

1. While it is a part of the communication process, listening is not as important as talking.

2. The average person spends more time listening than any other communication activity.

3. Hearing and listening are basically synonymous

4. Being mindful is the foundation of all successful listening. 5. To be a good listener you must always wait until the speaker has finished talking to respond.

6. Being so absorbed in our thoughts and concerns that we can’t focus on what someone else is saying is prejudgments

7. All interruptions are attempts to monopolize communication.

8. Monopolizing is hogging the stage by continuously focusing the conversation on ourselves instead of the person who is talking.

9. Literal listening is carefully gathering information that you can use to attack the speaker.

10. Suspending judgment helps others from becoming defensive

Chapter 7 Creating Communication Climates

I – Recognize the meaning of a concept II – Remember something about a concept III – Apply a concept to a situation

MULTIPLE CHOICE

1. The emotional tone of a relationship between people who are interacting is known as the communication: A. shape B. performance C. substance D. climate E. mood

2. Which of the following is NOT a level of interpersonal confirmation: A. ethnocentrism B. recognition C. endorsement D. acknowledgment E. all of the above are levels of confirmation or disconfirmation

3. During a heated discussion, Janet says to Scott, “There’s no point in talking about this any further. I’m not going to change my mind.” This language is an example of: A. provisional communication B. certainty communication C. descriptive communication D. evaluative communication E. C and D 4. A form of certainty language that assumes our culture and its norms are the only right ones is: A. ethnocentrism B. cultural relativism C. self serving bias. D. provisionalism. E. stability

5. Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as: A. cultural diversity B. ethnocentrism C. provisionalism D. cultural absolutism E. cultural fanaticism

6. Which one of the following types of communication promotes defensiveness? A. description B. provisionalism C. control D. equality E. empathy

7. “I really know a lot more about this than you do, so you should listen to me.” This comment is an example of communication that: A. is descriptive B. claims superiority of the speaker C. is tentative D. demonstrates empathy E. is focused on problem solving

8. Which of the following statement(s) is (are) accurate about conflict between people in relationships? A. conflict indicates a relationship is in deep trouble B. conflict is a sign that people are involved and matter to each other C. conflict may be overt or covert D. conflict may be managed well or managed poorly E. B, C, and D

9. Kimberly is irritated that Julia left borrowed her sweater without asking. Kimberly then plays the stereo loudly when Julia is trying to talk on the phone. This is an example of: A. offensive climate B. acknowledgment C. defensive climate D. covert conflict E. overt conflict 10. Samantha says, “Arguments are terrible. I believe nobody can win when conflict breaks out.” Samantha’s orientation to conflict is best described as: A. win-win B. win-lose C. lose-lose D. exit E. winner takes all

11. Unlike Samantha, Shenika says, “I don’t like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner.” Shenika’s orientation to conflict is best described as: A. win-win B. win-lose C. lose-lose D. exit E. winner takes all

12. The response to conflict that involves staying committed to a relationship despite differences is: A. exit B. voice C. loyalty D. neglect E. ambush

13. Communication that expresses the speaker’s feelings without disparaging anyone else is known as ______communication. A. ethnocentric B. defensive C. aggressive D. assertive E. disconfirming

14. Which of the following is a guideline for creating and sustaining healthy communication climates? A. accepting and confirming others B. affirming and asserting yourself C. respecting diversity among people D. timing conflict effectively E. all of the above

15. Marking off peripheral issues for later discussion is called: A. grace B. bracketing C. assertiveness D. affirmation E. responding 16. Which of the following communication behaviors contributes to a disconfirming climate? A. offering a pleasant greeting B. listening carefully C. silence D. Smiling and nodding your head in agreement E. Expressing empathy

17. “The other group members seemed alarmed when you knocked over your chair and began cursing,” is an example of: A. an evaluative statement B. an “I” message C. descriptive communication D. tentative language E. strategic communication

18. Communication that aims at manipulating a person or group for the benefit of the person manipulating is known as: A. superiority B. neutrality C. control D. strategy E. certainty

19. Which of the following is NOT a component of interpersonal conflict? A. perceived incompatibility of goals or interests B. interdependence C. personal orientations toward conflict D. destructive or constructive response E. third party interventions

20. “I need this report today, but if you can’t get it done, that’s all right,” is an example of: A. Supportive communication B. Aggressive communication C. Assertive communication D. Deferential communication E. Manipulative communication

TRUE/FALSE

1. Creating constructive communicative climates influence the effectiveness of communication in all contexts.

2. Acknowledgement is the highest level of confirmation.

3. Descriptive communication fosters a more supportive climate than evaluative communication.

4. Defensiveness is a natural response when we think others are using strategies to manipulate us.

5. The mere presence of differences between any two people is conflict. 6. Conflict should be avoided at all costs in a relationship.

7. Cultural backgrounds have very little influence on how people approach conflict.

8. There really are no situations in which an exit response can have a positive response.

9. Resolution in terms of what decision is made, is just one possible outcome of conflict.

10. In interpersonal relationships it is as important to affirm and accept yourself as to affirm and accept others.

Chapter 10 Communication in Personal Relationships

I – Recognize the meaning of a concept II – Remember something about a concept III – Apply a concept to a situation

MULTIPLE CHOICE

1. Relationships which are governed more by what we do than who we are, are: A. personal relationships B. casual relationships C. friendships D. social relationships E. unique relationships

2. Making a decision to remain with a relationship is known as: A. commitment B. investments C. passion D. personal relationship E. social relationship

3. Relationships are embedded in contexts, meaning that: A. there is a tension about what is real and what is ideal B. the surroundings influence the interactions between the partners in the relationship C. the roles for the people in the relationship are established by regulative rules D. stabilized relationships become contextualized as they become more embedded in each other E. A and C

4. The opposing and continuous tensions found in personal relationships are known as: A. regulative rules B. constitutive rules C. relationship dialectics D. dyadic processes E. equity theory 5. Lisa wants some time alone because she feels a need to get in touch with herself as an individual. However, she also feels the need to share experiences with her partner Bob and cherishes the time they spend together. The tension these different needs are generating within Lisa illustrates which relational dialectic? A. autonomy/connection B. novelty/predictability C. commitment/love D. spontaneity/routine E. closedness/openness

6. Bob and Patina respond to their tension by deciding to spend part of the weekend together and part of it engaged in separate activities. This response to relational dialectics is called: A. separation B. neutralization C. voice D. neglect E. reframing

7. Gus says he wants to go out to dinner and suggests a pizza at Uno’s. His best friend Jim replies, “Ah, that’s where we always go. I’m bored with Uno’s. Let’s go somewhere different tonight.” Gus says, “But I feel really comfortable at Uno’s, it’s so familiar.” The tension between Gus and Jim reflects: A. the autonomy/connection dialectic B. the closedness/openness dialectic C. the dominance/subordination dialectic D. the novelty/predictability dialectic E. the trust/intimacy dialectic

8. Dan asking Sean “What do you want to do this weekend?” rather than saying “Do you want do something together this weekend?” is an indication that their friendship has become: A. enriched B. stabilized C. involved D. interactive E. friendly

9. The first stage in a romantic relationship is A. initial attraction B. intensifying stage C. revising communication D. no interaction E. invitational communication

10. The two greatest influences on initial attraction in romantic relationships are: A. love and commitment B. proximity and similarity C. commitment and equity D. matching and possibility E. exploration and intensifying 11. Single-mother Michelle worked two jobs while her daughters were growing up so they could have everything they need. This style of loving is known as: A. mania B. ludus C. agape D. eros E. storge

12. The process of communication that aims at sustaining intimacy in romantic relationships in face of changes within the partners and the surrounding context is known as: A. navigating B. ludus C. performance D. mania E. euphoria

13. Relationship culture is best defined as: A. the influence of a couple’s culture on their interpersonal relationship B. the degree to which a relationship is tied into the larger culture within which it exists C. the private understandings, rules and meanings that couples develop to define who they are D. the degree to which a couple enjoys cultural activities such as attending concerts and going to art museums E. none of the above

14. Loretta and Glenn were together as a couple for about a year before they broke up. Now Loretta is very upset about the ending of the relationship and is trying to figure out what went wrong. As she is analyzing her breakup with Glenn, she visits with some of her girlfriends and they talk with her about making sense of the relationship, what it meant, why it failed, and how it affected her life. This is an example of: A. dyadic breakdown B. intensifying communication C. explorational communication D. social support E. grave dressing

15. That people are happier and more satisfied with balanced and equal relationships than unbalanced and unequal ones is known as: A. psychological responsibility theory B. equity theory C. social support processes D. dyadic processes E. intrapsychic processes 16. Primary among the reason(s) researchers have found on why people do not practice safe sex is/are: A. they don’t care B. they found it embarrassing to talk about sex C. drugs and alcohol impaired their rational thought D. A and B E. B and C

17. In negotiating safer sex with your partner, which of the following would be considered a more constructive approach? A. “Without a condom, you could give AIDS.” B. “You just don’t care about me!” C. “If you wear a condom, I’ll have sex with you.” D. “You need to wear a jacket, dude!” E. ”I feel unsafe having unprotected sex.”

18. Miguel’s big graduation party had been planned for weeks. His best friend approached him the day before the party and told him, “I won’t be able to make it to your party because something came up.” Miguel was shocked. He felt that his best friend was either in big trouble over something or that they weren’t really friends after all. What kind of relationship rule was Miguel following? A. constitutive B. regulative C. arbitrary D. concrete E. contextual

19. Tina and her sister were very close when they were growing up. They kept each other’s deepest secrets. Once Tina got married, she and her sister had weekly phone conversations to keep in touch. After a particularly long phone conversation, Tina’s husband asked her what was going on with her sister. Tina said, “Oh, nothing much.” Her husband knew this wasn’t true, but didn’t ask any more questions. What relationship dialect does this reflect? A. autonomy/connection B. novelty/predictability C. openness/closedness D. neutralization E. separation

20. Passionate, intense, and fast moving love that is not confined to sexual passion and may be expressed in spiritual, intellectual, or emotional ways is known as: A. eros B. storge C. ludus D. mania E. agape 21. Dan asked Sarah to come and meet his parents. What is the name for this event that is about to occur in their relationship? [p.204, III] a. enrichment b. a turning point c. segmentation d. a stabilizing event e. openness/closeness

22. The stage in an interracial relationship in which the couple struggles with external pressures is ______. [p. 209, II] a. racial awareness b. identity emergence c. navigating d. coping e. scalating

TRUE/FALSE

1. Most of our relationships are personal, not social.

2. Commitment grows out of infatuation brought on by passion.

3. Personal relationships are influenced by the surroundings.

4. Reframing dialectical tensions involves seeing the tensions as not really in opposition to one another.

5. Relationship deterioration always leads to the end of a friendship.

6. In romantic relationships similarities attract.

7. The stage of relational breakdown that may involve conflict is known as the dyadic phase.

8. For couples that are really connected, geographic separation poses little difficulty.

9. In the deterioration of a relationship, the breakdown of established patterns, understandings, and rules that have been part of the relationship is known as the grave dressing process.

10. Marital stability is closely linked to partners’ perception that child care and housework will be equitably shared.

11. Violence between intimates rarely stops without intervention.