Dubai, United Arab Emirates 055 5588 497

Cem Apaydin [email protected]  Dubai, United Arab Emirates 055 5588 497

Objectives To pass on my knowledge on Dubai and UAE to visitors, ensuring they have the opportunity to experience the best of this country has to offer in safety and comfort; and to promote sustainable, environmentally friendly tourism with enthusiasm and in a way that connects with as many people as possible. Summary A knowledgeable, energetic, friendly and motivated freelance Tour Guide with 4 years of experience in conducting organized tours for groups of tourists in Dubai and Abu Dhabi; has the ability to motivate different sets of audience; has the ability to communicate effectively and possesses high degree of energy and enthusiasm. Education ADTCA (April 2013), Abu Dhabi Tour Guide License DTCM (July 2012), Dubai Tour Guide License METU (June 1992), International Relations Robert College (June 1988), Mathematics Experience Freelance Tour Guide (July 2012 –Present) (Dubai & Abu Dhabi)  Lead tour groups and ensured that all needs of clients are addressed  Takes charge of meeting clients at the airport  Dealing effectively and courteously with all visitors, suppliers and team members  Ensures that tourists and travelers are comfortably settled in their hotels or resorts.  Explains the itinerary and schedule of the travel  Provides significant information about each destination or attraction visited with emphasis on its cultural and historical meaning  Manages meals and transportation related to the tour  Handles emergency situations; manage sudden changes or modifications to the tour  Responsible for the enjoyment of clients; ensure that they have a stimulating experience of local offerings  Discusses other tour packages and interesting activities with tourists and try to sign them into these  Provides recommendations on tour plans and packages to the agency’s planning team  Preparing tour guide documents and designing program itineraries  Performs other tasks assigned by the agency  Experienced in VIP, FAM Trips, MICE and FIT Groups Regional IT Manager, British Council, Dubai – UAE (July 2004 – June 2011)  Member of the Senior Management Team providing technical consultancy to Country Directors and Senior Management contributing to key strategic business objectives in the region Cem Apaydin     Rolled out and managed an End Point Security system with 128-bit encryption on all mobile devices reducing data loss and theft  Provided IT Services in line with ITIL best practices to over 60+ offices and 2000+ staff with over 200 servers and 2000+ workstations in Middle East, Near East, Africa and Europe  Reduced carbon footprint 50 percent by Server Virtualization project  Attained 99.99% uptime for cloud services for messaging, end point security and collaboration solutions developed on Microsoft products  Enhanced inter office productivity by developing a solution on Microsoft Office SharePoint Server in 4 months  Renegotiated local supplier contracts consolidating from 40+ vendors to 15 cutting costs 15 percent  Reduced help desk calls 50 percent by providing end user training and how-to-do documents  Prepared, tested and implemented individual disaster recovery and business continuity plans for countries in the region  Supervised a team of 6 direct reports setting up a center of excellence for Share Point, Exchange and End Point Security  Successfully delivered GTI2 Rollout, Server Virtualization, Global Connectivity and VOIP and Premises Infrastructure projects on time and within budget Skills  Immensely self-motivated with great ability to work on own initiative.  Profound confidence and ability to speak in public and in dealing with people.  Ability to understand visitors' needs and wants.  Patience, strong interest in people and respect for all age groups  Excellent communication skills, oral and written with loveable outgoing and friendly personality.  Exceptional team player with enviable ability to answer questions.  Ability to handle multiple tasks and difficult situations  Advanced computer knowledge Languages  Turkish (Mother Tongue)  English (Advanced) References  Asian Escapes  Arabian Adventures  Fly Express  Karnak International Travel  Travco  Arabian Oryx