Thanodi Spares & Stationery

THANODI SPARES & STATIONERY

COMPANY PROFILE

SPARE PARTS AND STATIONERY SUPPLY

THANODI SPARES & STATIONERY PTY LTD P.O. BOX 9,MOTHIBISTAD ,8474 Page 1 THANODI SPARES & STATIONERY

RESIDENTIAL ADDRESS POSTAL ADDRESS 37 VOORTREKKER STREET P.O. BOX 9 KURUMAN 8460 MOTHIBISTAD 8474 TEL: 053 712 0105 CELL: 060 641 9765 FAX: 086 274 2181 /053 712 0105 EMAIL – [email protected]

GENERAL INFORMATION Registered Name THANODI SPARES AND STATIONERY Pty Ltd Trading Name THANODI SPARES AND STATIONERY Pty Ltd CIPC Registration No. 2015/357685/07 Business Type Private Company Nature of Business EQUIPMENT SPARE PARTS AND STATIONERY

37 VOORTREKKER STREET Physical Address KURUMAN Code 8460 Postal Address P.O. Box 9 , MOTHIBISTAD, Code 8474 Telephone No. 053 712 0105 Fax no. 086 274 2181 Cell No. 060 641 9765 Email [email protected]

CONTACT DETAILS Name (s) Pesalema Peggy Surname Theo Designation Director Telephone 053 712 0105 Cell 060 641 9765 Email [email protected] Fax 086 274 2181

EXECUTIVE SUMMARY AND INTRODUCTION

Thanodi Spares and Stationery Pty Ltd is a specialized & professional company that has a desire to rejuvenate your plant for improved performances through the supply of spare parts and services kits and the supply/provision of stationery and furniture. As a supplier, we intend to liaise with reputable manufacturers of durable and quality spare parts equipment and tools that we can distribute to our clients.

We are committed to render service of high standard benchmark taking pride in our skills and custom designed solutions for our clients. Contributing to socio-economic development within our jurisdiction area by empowering youth, women and the whole community at large is our key priority factor.

Being in the industry characterized by qualms, we remain committed in our goal and objectives of serving our customers with pride and dignity. It is the ultimate of the company to build a recognized brand and reputation in the industry. The company stays positive in helping the country in its reconstruction programmes by creating employment opportunities and plough back through assisting communities’ e.g. schools, churches. Thanodi Spares and Stationery sought to consolidate the economic gains by making positive developments with the basic principle being to have the community as the first and foremost beneficiary.

Our strong understanding for service delivery and personalized attention allows us to ensure that we deliver not just great but exceptional service. We love what we do. There is no greater satisfaction than delivering a finished product that helps our client reach their goals and objectives. Every day we take ownership of our customer’s projects and see them through from concept to completion. It is an exciting and rewarding process.

SERVICES DESCRIPTION

Providing our customers the very best possible service is our primary objective. We will achieve this by equipping our full-service facilities with the finest equipment available, supporting our superior technological foundation with the region's best service to cost price package, and by insisting upon a highly trained and motivated service staff. It is the mandate of the management to evaluate these forces after every reasonable time so as to be kept abreast with all the financial risks and contingencies.

Thanodi Spares and Stationery’s strategy is to saturate the market with immaculate and service that can never be compared to anyone in the industry. The customer needs in the market are quite diverse hence we will dominate the market because of implementing unique features and ways of doing business. We intend to get the confidence of customers and establish ourselves as a company that provides superior customer service by using up to date technology to provide timely and reliable services.

THANODI SPARES & STATIONERY PTY LTD P.O. BOX 9,MOTHIBISTAD ,8474 Page 3 THANODI SPARES & STATIONERY SPARE PARTSAND SERVICE KITS

Thanodi Spare Parts and Stationery specialize in the spare parts and service kits for the following machines:  Caterpillar- 140G/140H/120G and any other Caterpillar earth moving machines  Mitsubishi graders  Front End Loaders  TLBs  Forklifts etc

Spare parts supplied include but not limited to the following: 1) Complete Engine Overhaul Kits-Includes: pistons, cylinder liners/sleeves, piston rings, piston pins, piston pin retainers, big end connecting rod bearings, main crankshaft bearings, thrust bearings, camshaft bearings, piston pin bearings, engine gasket and seal kit with head gasket, front crankshaft seal, rear crankshaft seal. 2) Engine Re-Ring Kits-Includes: piston rings, big end connecting rod bearings, main crankshaft bearings, thrust bearings, engine gasket and seal kit with head gasket, front crankshaft seal, rear crankshaft seal. 3) Crankshafts-Engine Gasket and Seal Kits 4) Crankshaft Kits-Includes: big end connecting rod bearings, main crankshaft bearings, thrust bearings, engine gasket and seal kit with head gasket, front crankshaft seal, rear crankshaft seal. We also provide the following spare parts:  Air conditioning kits  Belts and bearings  Hydraulics  Cylinder seals  Planned maintenance kits  Filters  Engine parts  Machine service tools  Oils, greases & hydraulic fluids  Sealants & adhesives  Blades, washers and bolts  Cleaners & degreasers

We promise the following to our clients:

 Products come with traceable certification from reliable sources.  Provided airway bill number allows you instant traceability of your delivery.  Fresh overhauled parts from the best reputable suppliers in the world  No minimum order fees. Your order is important to us regardless of size or quantity.  Products are provided with traceability and certification.  Supply of original mechanical equipment, electrical equipment & instrumentation equipment spare parts.  Procurement & buying representation activities on spare parts.

STATIONARY SERVICES

We offer the following stationary services:  Office Stationery and School stationery -e.g exercise books, pens, pencil rulers and general stationary photocopy paper, files, fax rolls, flip charts and stands  Computer Stationery- Computer consumables toner and cartridge to all make of printers, toners to all makes of copiers  Office Equipment - School furniture desks, chairs, shelves, chalk board, white boards. Office furniture desks, chairs, computer stands, microwaves, fridges, water bottles and dispensers. We also supply all makes of laptops, computers, hard drives

BUSINESS CORE VALUES

The core values of Thanodi Spares and Stationery are defined by the abbreviation, CCEQII; these values will shape our company to be the company we want it to be. o Commitment & Consistency -Commitment to roll great product, service and other initiatives that impact lives both within and outside the organization and being consistent in offering service. o Community Empowerment- - A sense of responsibility and contribution to society that define our existence. o Efficiency- Being efficient and effective in our approach to give best solution each time. o Quality-Giving the best and unmatched results for all round satisfaction. o Innovation and Service Excellence - To come out with new creative ideas that have the potential to change the world. o Integrity-To act with honesty and integrity without compromising the truth.

OBJECTIVES  To fully participate in the main streams of our economy and enhance rural development  To create Job opportunities for the previously disadvantaged  Enforce safety precautionary measures to all stakeholders involved.  To enhance Self empowerment and growth  To create a sustainable business environment in rural areas

THANODI SPARES & STATIONERY PTY LTD P.O. BOX 9,MOTHIBISTAD ,8474 Page 5 THANODI SPARES & STATIONERY  Give quality services to private individuals, parastatals and Government  Align the company to the economic policies of GEAR, JIPSA, Occupational Health and Safety Act and BBBEE

OWNERSHIP, MANAGEMENT AND PERSONNEL SUMMARY

OWNERSHIP Thanodi Spares and Stationery is wholly owned by black woman, Ms Pesalema Peggy Theo. The business is a private company and directed by its directors who are responsible for directing the policy formation, final decision – making and accounting. The company was registered with relevant South African legislation. The list of directors and their shareholding percentages is as follows:

DIRECTOR’S NAME GENDER SHARES (%) 1 Pesalema Peggy Theo Female 100% 100%

MANAGEMENT

Being the 100% share owner in the business; helps Ms Pesalema Peggy Theo to commit maximum efforts in the development and building of the enterprise. She brought in years of experience after working for a number of years in the business management and business running experiences and had excellent management and negotiation skills. The company consists of a good foundation and full of expertise and skills that will benefit in erecting a strong and stable business structure through each individual commitment.

She will encompass all management functions, these include: planning, leading, organizing, controlling and coordinating. He will have a strategic role in the entity and manage the team, processes and systems in the business. Also he will be involved in the company to ensure that targets in terms of operations, human resource, finance, marketing and so forth are met. Her duties will essentially encompass the following: · Recruiting and training of staff · Monitoring the performance and progress of sales · Activity management · Overseeing sales and distribution · Planning future capacity requirements · Ensuring customer satisfaction · Overseeing all the ordering and payments to suppliers

COMPANY ORGANOGRAM

Our management philosophy is based on responsibility and mutual respect. We recognize the need to be constantly changing so as to adapt to the prevailing environment. We have a flexible structure allowing for the above to be undertaken swiftly and smoothly. At Thanodi Spares and Stationery we fully believe the adage “Your staff are your most important asset”. We realize that the personal and professional development of our team is imperative in ensuring the successful delivery of projects, and thus the success of our business. We therefore invest in our staff through comprehensive training programmes, mentoring and coaching. The rewards of this philosophy are inevitably shared with customers through increased satisfaction and better quality service. OUR POLICY Is to gain prestige and goodwill rather than to increase sales. We offer the most suitable machinery, equipment, spares selecting from our wide range of contracted manufacturers for each enquiry at the most

THANODI SPARES & STATIONERY PTY LTD P.O. BOX 9,MOTHIBISTAD ,8474 Page 6 THANODI SPARES & STATIONERY reasonable prices and good supply-services, after-services and from our professional intelligence, know- how cultivated on a long experience in the field.

We offer a vast terrain of stationery needs, be it school, church or business stationery. We serve all with dignity. We also distribute quality and latest furniture, computer and accessories.

The company has healthy respect for delivery dates and we take pride in our job. We always want to provide a superior service and products to all our clients, big or small we treat them the same.

STRATEGY AND IMPLEMENTATION SUMMARY

. Emphasize Customer Service-Thanodi Spares and Stationery will build a reputation of fantastic customer service, building upon what other existing hardware stores have already established. We will establish our business, by offering a clear cut leader in supply market focusing our marketing strategy to people in the villages. . Build a Relationship-Oriented Business-Fantastic service will lead to long term loyal relationships with our customers and clients. The goal is to have our customer base become reliant on us to stock items and have solutions for their needs. The customers will soon understand the value of the relationship. . Focus on Target Markets-Our business will focus on the market segments identified with fast moving stock. . Differentiate and Fulfill the Promise-Thanodi Spares and Stationery can't just market and sell products and services, we must actually deliver as well. We need to make sure we have the knowledge-intensive business and service-intensive business we claim to have. This service has to be consistent and deliver exactly what the customer is looking for.

POTENTIAL CUSTOMERS

Every person is a potential customer of our hardware store. Thanodi Spares and Stationery will carry items everyone needs. The key to getting the potential customer to spend their income to us include the following attributes:  convenience  service  reliability  knowledgeable  progressive  exceed customer expectations

QUALITY SYSTEM

Throughout the history of mankind quality has played as important role to determine the success and adherence to set standards. Thanodi Spares and Stationery is committed to quality systems. We have in- house quality system and we are also versatile enough to work to other company’s quality system as we have done with some projects. We have manufactured products for overseas clients with strict quality standards to adhere to. This includes material certification, radiographic and ultrasonic testing by government approved inspection authority. We continuously monitor and improve on the quality of our products and personnel through continuous training

THANODI SPARES & STATIONERY PTY LTD P.O. BOX 9,MOTHIBISTAD ,8474 Page 7 THANODI SPARES & STATIONERY MARKETING STRATEGY Our company has an opportunity to entrench its competitive position in the market by selectively focusing its target market on supply and delivery of commodities. The marketing plan and strategy of the business covers all essential activities that the business will undertake to penetrate the market, establish a market presence, compete on a local level and capture the target market. Marketing will be an important function as it will drive the achievement of the financial objectives of the business and these will ultimately outlook the creation of a sustainable and reliable source of income for the business.

ENVIRONMENTAL SUSTAINABILITY

At Thanodi Spares and Stationery we understand that environmental sustainability is everyone’s responsibility and as a prominent local company we are prepared to lead the way in this regard. We also realize that a commitment to the environment is not just socially responsible, but also good business practice as we seek to increase our constantly growing reputation. For this reason we ensure that our environmental policy is implemented throughout every facet of our business.

Simply put, our overall objective is to carry out our operations in a way which manages and minimizes any adverse environmental impact and to prevent any pollution.

ENVIRONMENTAL MANAGEMENT SYSTEM

Environmental management is one of our company’s many responsibilities that have to be acknowledged to be of prime importance. It is part of the total function embracing our many responsibilities. It’s therefore paramount to support the environmental program.

Our company policy is that the fulfilling of its legal and statutory responsibilities represents the minimum level of achievement in respect of environmental control.

The management of Thanodi Spares and Stationery commits itself to achieve this by: . Maintaining a safety and health management system; . Ensuring that there are safe work procedures for all hazardous tasks; . Providing both safety and health training, as well as personal protective equipment to all employees; . Providing a safe and healthy workplace; . Adopting an open door communication policy;

HEALTH & SAFETY POLICY

Health and safety are recognized, implemented and maintained from a legal, humanitarian and economic perspective. We believe that a superior safety approach is indicative of assertiveness and responsiveness to employee needs and policies procedures, which creates higher morale and loyalty amongst employees, leading to enhanced productivity and therefore enhanced profitability.

CONCLUSION

It is in the best interest of Thanodi Spares and Stationery Pty Ltd to grasp on the opportunities maximize and built upon strengths and to try to eliminate by all means or minimize the weaknesses and threats

THANODI SPARES & STATIONERY PTY LTD P.O. BOX 9,MOTHIBISTAD ,8474 Page 8 THANODI SPARES & STATIONERY With the assumptions of holding all other variables constant, we will be the leader in all the markets we serve standing head and shoulders above all the nearest competitors thereby maximizing returns for owners, management and investors.

THANODI SPARES & STATIONERY PTY LTD P.O. BOX 9,MOTHIBISTAD ,8474 Page 9