Position Title: Digital Account Manager

Position Title: Digital Account Manager Job Code: SOL004 Position Type: Full Time Regular Opening Date: 10/12/2015 EEO Class Professionals Salary Range: Based on Experience Position Location: Salt Lake City, UT Date Posted: 10/12/2015

Position Description: • Act as the single point of contact between the local business and the company. • Work with local business customer to gather needed information and requested files in a timely and efficient manner. • Effectively communicate to local businesses what is required to develop and launch and their Sole Solution product. • Resolve all product related problems and concerns of the local business. • Train SMBs on the use and management of the Website, analytics, social media, and other platforms. • Provide ongoing customer support for each SMB related to your team. • Maintain and build stronger relationships with our local businesses to reduce churn and increase customer loyalty. • Meet and exceed defined targets for onboarding and retention in relationship Sole Solution customers • Analyze performance in relationship to goals and develop strategies to reach expected performance. • Maintain and help define an industry leading customer experience. • Drive improvements within the team and across departments to exceed the customer’s expectations. • Collaborate with key personnel within Sales, Marketing and Product Development to increase revenue and improve the experience of existing and new accounts • Arrive to work each day, appropriately attired, on time for scheduled shift and possessing a positive attitude toward the work at hand. • All other responsibilities as assigned.

Position: • Full Time in Salt Lake City office • Pay is based on experience ($30,000 to $40,000) • Benefits for Full-time employment o Health Insurance o Paid Time Off o Possibility for advancement

Position Requirements: • 2 years of customer support experience through phone and email • 1-2 years experience in SEO • Basic sales techniques and problem solving • Ability to learn new operations and functions effectively • Ability to organize and prioritize responsibility

Knowledge of the following a plus: • Web Design • HTML/CSS • Photoshop • Salesforce • PPC

This employer participates in the E-Verify program. Please review the E-Verify information at the following link: http://www.rminc.com/e-verify_links.html To apply, send resumes to: [email protected]