Centre Number

NCFE Level 2 Certificate in Mental Health Awareness (600/6134/0)

Learner’s Evidence Tracking Log (LETL)

Issue no 1, June 2012

Learner name: ...... Centre number: ...... Centre name: ......

Signatures Learner: ...... Date: ...... Tutor/Assessor: ...... Date: ...... Internal Moderator*: ...... Date: ...... External Moderator*: ...... Date: ...... * For completion if part, or all, of the evidence has been sampled by the Internal and/or External Moderator 2 Contents

Overview What you need to cover...... 1 Tracking your evidence...... 2 How your evidence is checked...... 2 How to get your certificate...... 3 Opportunities for further education and training...... 3

Planning and tracking your assessment Completing your Learner’s Evidence Tracking Log...... 4 Example unit...... 5 Unit 01 Understanding mental health...... 6 Unit 02 Understanding stress...... 10 Unit 03 Understanding anxiety...... 13 Unit 04 Understanding phobias...... 17 Unit 05 Understanding depression...... 21 Unit 06 Understanding post-natal depression...... 26 Unit 07 Understanding bipolar disorder...... 31 Unit 08 Understanding schizophrenia...... 35 Unit 09 Understanding dementia...... 39 Unit 10 Understanding eating disorders...... 43

Additional information Additional support...... 46 About NCFE...... 47 Overview

Thank you for choosing an NCFE qualification. This Learner’s Evidence Tracking Log is yours to keep and is a place to record your progress.

The NCFE Level 2 Certificate in Mental Health Awareness has been accredited by the regulators for England, Wales and Northern Ireland1 and is part of the Qualifications and Credit Framework (QCF). Its Qualification Accreditation Number is 600/6134/0.

What you need to cover

This qualification is made up of a set of learning outcomes and assessment criteria that describe what you need to be able to do, and the things you need to know, to achieve your qualification.

The qualification consists of the following mandatory units:

Unit 01 Understanding mental health Unit 02 Understanding stress Unit 03 Understanding anxiety Unit 04 Understanding phobias Unit 05 Understanding depression Unit 06 Understanding post-natal depression Unit 07 Understanding bipolar disorder Unit 08 Understanding schizophrenia Unit 09 Understanding dementia Unit 10 Understanding eating disorders

To achieve the NCFE Level 2 Certificate in Mental Health Awareness you must achieve the 10 mandatory units. You must provide evidence to show that you meet all the learning outcomes and assessment criteria defined in the units.

1 The qualifications regulators (‘regulators’) are Ofqual in England and Northern Ireland and the Welsh Government in Wales

1 Overview

Tracking your evidence

During your course your Tutor/Assessor will ask you to carry out work either in the classroom, in your workplace or at home, which you’ll keep as evidence of your learning.

The work you produce (evidence) will be assessed by your Tutor/Assessor to make sure you’ve covered everything in sufficient detail. Your evidence could be made up of a combination of:

 written work or class notes  products or samples of practical work  case studies  simulated activities or role play  work placement diaries  learning logs  video or audio recordings  other appropriate formats suggested by your Tutor/Assessor

When all your evidence is gathered together in a file or folder, this becomes your portfolio.

Your centre and Assessor may have systems that they use to plan and monitor your assessment. These may be computer-based (eg using ‘e-portfolio’ software) or paper-based (using forms or checklists). These systems are designed to show how each piece of evidence meets which learning outcomes and assessment criteria.

How your evidence is checked

After your Tutor/Assessor has assessed your work, another member of staff – the Internal Moderator – will review it. An External Moderator from NCFE will visit your centre. The External Moderator’s role is to make sure your work has been assessed to NCFE’s requirements. They’ll do this by checking a sample of candidates’ portfolios – which may include yours. They may also wish to talk to you about the content of the course and the work you’re doing.

2 Section Overview 1 - Overview

How to get your certificate

Once you’ve built up your portfolio of evidence and your Tutor/Assessor and the Internal and External Moderators are satisfied it meets the standards, you’ll be awarded the NCFE Level 2 Certificate in Mental Health Awareness.

Your centre will send us a signed certificate claim form when they and the External Moderator have signed off your completed portfolio. We will send your certificate to your centre within 10 working days of receiving the claim form. Your centre will either forward the certificate to your home address, or tell you that it’s available for you to collect.

Opportunities for further education and training

After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:

 NCFE Level 2 Certificate in Understanding Working in Mental Health  NCFE Level 2 and 3 Certificates for Working in the Health Sector  NCFE Level 2 Award in Substance Misuse  NCFE Level 2 Award in Awareness of Dementia  NCFE Level 2 and 3 Diplomas in Health and Social Care (Adults) for England  NCFE Level 2 and 3 Certificates in Preparing to Work in Adult Social Care  NCFE Level 2 and 3 Diplomas in Clinical Healthcare Support  NCFE Level 2 and 3 Diplomas in Healthcare Support Services  NCFE Level 2 and 3 Certificates in Counselling Skills

3 Planning and tracking your assessment

Completing your Learner’s Evidence Tracking Log

This section of the log will help you keep track of the work you’ve done and the work you still need to do to finish your portfolio.

It will also help your Tutor/Assessor and Internal and External Moderators find their way around your portfolio so they can assess it or check it. Your Tutor/Assessor will make sure you’re completing your log correctly.

Overleaf is a sample page similar to the mandatory units you’ll find in the rest of this log. Use the columns to write down what evidence you’ve put in your portfolio and to show your Tutor/Assessor and the Internal and External Moderators where it’s located.

You and your Tutor/Assessor and/or an independent witness must sign and date the individual pieces of work in your portfolio. Once you’ve completed your portfolio, your Tutor/Assessor will sign the front of the log, to show that they’re satisfied you’ve completed it correctly.

4 Planning and tracking your assessment

Example unit

5 Unit 01 Understanding mental health (T/504/0482)

You will: Know what is meant by mental health and mental ill-health

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define what is meant by mental health and mental ill-health

1.2 Describe the components of mental well- being

1.3 Describe the risk factors associated with developing mental health problems

1.4 Identify examples of mental health problems

6 Unit 01 Understanding mental health (T/504/0482) (cont’d)

You will: Understand the impact of mental health care becoming more community based

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe how mental health care has changed with the move towards community care

2.2 Explain the impacts of the changes in mental health care

2.3 Explain the difficulties individuals with mental health problems may face in day to day living

You will: Understand the social context of mental illness

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe social and cultural attitudes to mental illness

3.2 Describe media attitudes to mental illness

3.3 Explain the impact of these attitudes on individuals and their care

You will: Understand the legal context of mental illness

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Identify relevant legislation in relation to mental illness

4.2 Outline the implications in legislation for the provision of care to an individual with mental health problems

4.3 Outline legal provisions for individuals who are unable to make decisions for themselves due to mental health problems

4.4 Outline the legal issues around confidentiality and data protection in relation to individuals with mental health problems

9 Unit 02 Understanding stress (M/504/0481)

You will: Understand the term ‘stress’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘stress’

You will: Understand possible causes of stress

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe three possible causes of stress

10 Unit 02 Understanding stress (M/504/0481) (cont’d)

You will: Understand what stress feels like and how it can affect an individual

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe a time when you have felt under stress and explain what it felt like

3.2 Describe how stress can affect an individual

You will: Understand that demands of daily life can contribute to feelings of stress

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe internal and external demands in life which may result in stress

11 Unit 02 Understanding stress (M/504/0481) (cont’d)

You will: Understand how stress may be managed and know some of the resources available to support the individual experiencing stress

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe steps that could be taken to reduce stress in life

5.2 Describe local support available to individuals experiencing stress

12 Unit 03 Understanding anxiety (Y/504/0488)

You will: Understand the terms ‘anxiety’ and ‘panic attack’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘anxiety’

1.2 Describe what is meant by a ‘panic attack’

You will: Understand possible causes of anxiety

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe three possible causes of anxiety

13 Unit 03 Understanding anxiety (Y/504/0488) (cont’d)

You will: Understand what anxiety feels like and how it affects the individual, their friends and family

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe a situation where you have experienced anxiety and explain what it felt like

3.2 Describe how anxiety can affect an individual

3.3 Describe how a person’s anxiety may affect their friends and family

You will: Understand that different ways of thinking and behaving can affect anxiety

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe what happens in a cycle of negative thinking

4.2 Select a situation that could cause anxiety and describe how an individual’s personality and outlook on life could help or hinder the situation

You will: Understand how anxiety may be managed and know some of the resources available to support the individual experiencing anxiety

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe three examples of self-help for anxiety

5.2 Describe three enjoyable activities which may help an individual manage anxiety

5.3 Describe local resources and treatments that would be available to individuals experiencing anxiety problems

16 Unit 04 Understanding phobias (H/504/0493)

You will: Understand the term ‘phobias’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘phobia’

1.2 Describe the two main groups of phobias

1.3 Describe three examples of specific and social phobia

17 Unit 04 Understanding phobias (H/504/0493) (cont’d)

You will: Understand the possible causes of phobia

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe three possible causes of a phobia

You will: Understand what a phobia feels like

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe a time when you felt fearful and explain how it felt

You will: Understand how a phobia affects the individual, their life and their friends and family

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe how a specific phobia could prevent someone leading a normal life

4.2 Describe how agoraphobia could prevent someone leading a normal life

4.3 Describe how a person’s phobia may affect their friends and family

You will: Understand how phobias may be managed and know some of the resources available to support the individual experiencing a phobia

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe five examples of self-help for phobias

5.2 Describe four examples of possible treatments for phobias

5.3 Describe details of the local resources and treatments that would be available to an individual experiencing a phobia

20 Unit 05 Understanding depression (M/504/0495)

You will: Understand the term ‘depression’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘depression’

1.2 Differentiate between feeling low and clinical depression

You will: Understand the possible causes of depression

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe three possible causes of depression

21 Unit 05 Understanding depression (M/504/0495) (cont’d)

You will: Understand what depression feels like

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe what depression feels like

You will: Understand how a person with psychotic depression may be affected

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe three factors especially associated with psychotic depression

You will: Understand how depression affects the individual, their life and their friends and family

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe five examples of how depression may affect the individual and their life

5.2 Describe how a person’s depression may affect their friends and family

You will: Understand that demands of daily life can maintain depression

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 6.1 Describe the demands of daily life that may contribute towards maintaining depression

You will: Understand how depression can be managed and know some of the resources available to support the individual experiencing depression

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 7.1 Describe local resources and treatments that would be available to an individual experiencing depression

7.2 Identify the resources and treatment required to manage a person with psychotic depression

24 Unit 06 Understanding post-natal depression (T/504/0496)

You will: Understand the term ‘post-natal depression’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘post-natal depression’

1.2 Differentiate between the terms ‘baby blues’ and ‘post-natal depression’

25 Unit 06 Understanding post-natal depression (T/504/0496) (cont’d)

You will: Understand the causes of post-natal depression

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe six possible risk factors for developing post-natal depression

2.2 Describe three possible causes of post- natal depression

You will: Understand what post-natal depression feels like

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe what post-natal depression feels like

You will: Understand puerperal psychosis

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe special features of puerperal psychosis

You will: Understand how post-natal depression affects the mother, the friends and family and impacts on bonding with the baby

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe some of the ways post-natal depression affects the mother, including bonding with her baby

5.2 Describe how post-natal depression can affect friends and family

You will: Understanding that preparation for the birth can help reduce the risk of post-natal depression

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 6.1 Describe the preparations for birth that may reduce the risk of post-natal depression

You will: Understand how post-natal depression may be managed and know some of the resources available to support the mother experiencing it

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 7.1 Describe three self-help measures for post-natal depression

7.2 Describe three possible treatments for post-natal depression

7.3 Describe local resources and treatments that would be available to an individual experiencing post-natal depression

You will: Understand how puerperal psychosis may be managed

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 8.1 Describe the resources and treatments a person with puerperal psychosis would require

30 Unit 07 Understanding bipolar disorder (L/504/0553)

You will: Understand the term ‘bipolar disorder’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘bipolar disorder’

You will: Understand the causes of bipolar disorder

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe three possible causes of bipolar disorder

31 Unit 07 Understanding bipolar disorder (L/504/0553) (cont’d)

You will: Understand what bipolar disorder feels like

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe what bipolar disorder feels like

You will: Understand how bipolar disorder affects the individual, their life and their friends and family

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe some of the ways bipolar disorder affects the individual and their life

4.2 Explain how bipolar disorder may affect their friends and family

You will: Understand that demands of daily life can influence the presentation of symptoms of bipolar disorder

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe some demands of daily life that may influence symptoms of bipolar disorder

5.2 Describe how these demands of daily life may influence symptoms of bipolar disorder

You will: Understand how to recognise the symptoms of bipolar disorder to enable stability

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 6.1 Give three examples of symptoms which may occur in a manic and depressive episode

You will: Understand how bipolar disorder may be managed and know some of the resources available to support the individual experiencing it

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 7.1 Give four examples of medical intervention for bipolar disorder

7.2 Describe ways in which an individual with bipolar disorder can help to manage their illness when entering a manic and depressive episode

7.3 Describe ways in which family and friends can help the individual with bipolar disorder to manage their illness

7.4 Describe local resources and treatments that would be available to an individual experiencing bipolar disorder

34 Unit 08 Understanding schizophrenia (M/504/0562)

You will: Understand the term ‘schizophrenia’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘schizophrenia’

You will: Understand how media representation of schizophrenia can create confusion about the illness

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe how newspaper and TV coverage may cause fear and misunderstanding with regard to schizophrenia

35 Unit 08 Understanding schizophrenia (M/504/0562) (cont’d)

You will: Understand the causes of schizophrenia

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe three possible causes of schizophrenia

You will: Understand what schizophrenia feels like

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe what schizophrenia feels like

You will: Understand how schizophrenia affects the individual, their life and their friends and family

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe some of the ways schizophrenia affects the individual and their life

5.2 Describe how schizophrenia may affect their friends and family

You will: Understand how schizophrenia may be managed and know some of the resources available to support the individual experiencing it

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 6.1 Give four examples of possible intervention for schizophrenia

6.2 Describe ways in which the individual with schizophrenia can help manage their illness

6.3 Describe ways in which family and friends can help the individual with schizophrenia to manage their illness

6.4 Describe local resources and treatments that would be available to an individual experiencing schizophrenia

38 Unit 09 Understanding dementia (A/504/0564)

You will: Understand the term ‘dementia’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Define the term ‘dementia’

1.2 Identify four of the most common types of dementia

You will: Understand the causes of dementia

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe three possible causes of dementia

39 Unit 09 Understanding dementia (A/504/0564) (cont’d)

You will: Understand what dementia feels like

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe what dementia feels like

You will: Understand how dementia affects the individual, their life and their friends and family

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe some of the ways dementia may affect the individual and their life

4.2 Describe how dementia may affect an individual’s friends and family

You will: Understand how dementia may be managed and know some of the resources available to support the individual experiencing it

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe possible interventions for dementia

5.2 Describe ways in which family and friends can help the individual with dementia to manage their illness

5.3 Describe the local resources and treatments that would be available to an individual experiencing dementia

You will: Understand factors – including own actions – which may adversely affect a person with dementia

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 6.1 Describe why a person with dementia may be adversely affected by unconsidered actions or words of the carer

42 Unit 10 Understanding eating disorders (R/504/0571)

You will: Understand the term ‘eating disorders’

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 1.1 Give a definition of eating disorders

1.2 Describe three possible types of eating disorders

You will: Understand the causes of one specific eating disorder

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 2.1 Describe three possible causes of a specific eating disorder

43 Unit 10 Understanding eating disorders (R/504/0571) (cont’d)

You will: Understand what one specific eating disorder feels like

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 3.1 Describe what one specific eating disorder feels like

You will: Understand how one specific eating disorder may affect the individual, their life and their friends and family

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 4.1 Describe some of the ways a specific eating disorder may affect the individual and their life

4.2 Explain how a specific eating disorder may affect an individual’s friends and family

44 Unit 10 Understanding eating disorders (R/504/0571) (cont’d)

You will: Understand how a specific eating disorder may be managed and know some of the resources available to support the individual experiencing it

What you’ve done Location/Portfolio Link to Evidence IM/EM signature (if You can: to show this page number Requirements sampled) 5.1 Describe possible medical interventions for a specific eating disorder

5.2 Explain what you could do to help an individual recover from a specific eating disorder

5.3 Describe local resources and treatments that would be available to an individual experiencing an eating disorder

Additional information

45 NCFE is a leading provider of nationally recognised qualifications and is committed to delivering exceptional customer service. We’re based in Newcastle upon Tyne. If you’d like to know more about us, please visit our website www.ncfe.org.uk.

Additional support requirements NCFE recognises that you might require additional support in order to achieve your qualification. This might be if you’ve got a permanent or temporary disability, medical condition or specific learning need.

Your Tutor/Assessor will discuss the most appropriate method of support to meet your needs and may need to notify NCFE of the support they’re going to give you. This could include facilities to support reading or writing needs, hearing, visual or physical impairment; facilities to support a medical condition or temporary injury; or facilities to support you if your first language isn’t English.

For more information your Tutor/Assessor will be able to provide you with a full copy of NCFE’s Reasonable Adjustments and Special Considerations Policy, or you can download it from www.ncfe.org.uk.

Appeals or complaints If you’ve got any queries or problems with your qualification you should first talk to your Tutor/Assessor, the Internal Moderator or another member of staff at your centre. If you’ve got a complaint about the way your work has been assessed, or the support you’ve been given, use your centre’s own appeals or grievance policy (ask your Tutor/Assessor for a copy).

For more information your Tutor/Assessor will be able to provide you with a full copy of NCFE’s Appeals and Enquiries about Results Policy, or you can download it from www.ncfe.org.uk.

Malpractice ‘Malpractice’ is used to describe something a person does when they intentionally mislead somebody – for example, if they copy somebody else’s work and pass it off as their own. If we’re notified about a suspected case of malpractice, we’ll work with the centre to find out if and why it’s happened and what we can do to sort it out.

If your centre suspects that you’ve been involved in malpractice, we won’t be able to issue your certificate during the investigation. If we prove that malpractice has happened, you may have part of your assessment disallowed or, in serious cases, your final results may be void. This means you won’t receive a certificate or, if we’ve already issued you one, we’ll ask that you return it straight away.

For more information your Tutor/Assessor will be able to provide you with a full copy of NCFE’s Malpractice Policy, or you can download it from www.ncfe.org.uk.

46 Additional information

Enquiries Any enquiries relating to this qualification should be addressed to:

NCFE Citygate St James Boulevard Newcastle upon Tyne NE1 4JE

Tel: 0191 239 8000 Fax: 0191 239 8001 E-mail: [email protected] Website: www.ncfe.org.uk

Equal opportunities NCFE fully supports the principle of equal opportunities and opposes all unlawful or unfair discrimination on the grounds of ability, age, colour, culture, disability, domestic circumstances, employment status, gender, marital status, nationality, political orientation, racial origin, religious beliefs, sexual orientation and social background.

NCFE aims to ensure that equality of opportunity is promoted and that unlawful or unfair discrimination, whether direct or indirect, is eliminated both in its own employment practices and in access to its qualifications.

You can download a copy of NCFE’s Equal Opportunities Policy from www.ncfe.org.uk.

Data protection NCFE is registered under the Data Protection Act and is committed to maintaining the highest possible standards when handling personal information.

NCFE is a registered charity (Registered Charity No. 1034808) and a company limited by guarantee (Company No. 2896700). All the material in this publication is copyright. All information contained in this publication is correct at the time of printing.