JOY DEEP GHOSH

Mobile : +91 9903352127, Phone +91 9831981242, E-Mail: [email protected]

SYNOPSIS

More than 21 years of experience in Tea Industry as Planter, Taster/Auctioneer & Buyer/Packeter. 9 years experience with Andrew Yule & Co. Ltd. (A Govt. of India Enterprise), followed with 5 years of experience with M/s. Goodricke Group Ltd. (A Multinational Co. with Head Office at London). Subsequently joined Birla Group at Bangalore, followed by a 2 years stint as a Director with an Internationally renowned Management College with Campuses in 30 Cities in India & aboard. Learned Tea Tasting & Auctioneering while employed with “Contemporary Brokers Pvt. Ltd.”, a Tea Broking firm ranked 2nd in the Indian Tea Auctioneering Industry as an Auctioneer & their Head Systems & EDP.

 An Administrator with wide Agro project management, IT and business improvement experience within the FMCG sector (Tea, Coffee, Spices, Flowers etc.).  Gained proficiency in Plantation Operations (i.e. Operations of Field & Factory- CTC & Orthodox, Tea Tasting, Cost & Budgetary Control, Quality Control- HACCP / ISO 14000, Extension Planting, Replanting, Alternate Cash Crop plantation, Alternate Utilisation of soil unfit for Tea Plantation, Bio-Organic Tea etc.)  Exposure of Tea Industry as a Planter in Assam (North & South), Dooars, Darjeeling, South India, followed by as a buyer cum Marketer.  Subsequently joined a Tea Broking firm as an Auctioneer Cum Tea Taster.  Proficient in handling various clients for the retail of Tea as a Value added product. (Both B2B & B2C).  Gained proficiency in Admin, Operations, Manufacturing, Human Resource development, Business Development, Supply Chain Management, Distributor Network in IT, FMCG, Retail Industry, Education Industry, and now with Auctioneering (Service) Industry.  Experienced in vendor interaction and SLA monitoring  Expert in CRM i.e. Customer Relationship Management  Strong communications Skills, recruitment and people management skills  Excellent in Documentation, MIS generation, Process orientation & Implementation.  Involved with opening up of seven new SBU units in FMCG / Service Sector.  Certified SAP (SD) Consultant from SAP Germany.  Certified Six Sigma- Green Belt, Presently undergoing Black Belt Certification, from IACT Global – Noida/USA.  Proficient in Handling Labour Unions, Labour Grievances, Liaisoning with Govt. Departments.  Added expertise in Facility Management, Project Management, Strategy Planning, Cost Optimization, Relationship Management and Corporate Training.  Expertise in handling a diverse range of operations entailing FMCG operations, Administration, Retailing, Marketing, Budgeting and Productions.  The essence of Defense Culture is embedded in me due to my upbringing in a defense establishment.  Environment Activist to the core of my heart & mind

AREAS OF EXPERTISE

Operations / Change Management / Manufacturing

 Tea Plantation operation experience (Both Field & Factory) with best of the agency houses of tea Industry.  Exposure of every demographic region catering to Tea Industry (viz. Assam, Dooars, Darjeeling & South India).  Clear Knowledge about the source of market scenario prevailing in the Tea Industry, along with various standards & category of Tea as a Taster cum Auctioneer.  Close association with most of the senior Tea professionals (Both Government & Corporate).  A professional with wide research experience on Alternate cash cropping in Tea region.  Instrumental in bringing ERP & Cloud Concept in Tea Auctioneering.  Instigates and manages change by implementing new processes  Led various cross-functional teams to develop and implement various new products’ introduction life-cycle process.  Developing and implementing procedures, control systems for maintaining hygiene and quality standards. (HACCP, ISO 9001, ISO 14001, ISO 18001, ISO 22001, ISO 27000, SA 8000)  Leading efforts for streamlining processes and generating cost savings in operations.  Responsible for Liaison with buyers (Both National & International level) for their requirements and coordinating the same with production units for resolving their needs.  Ensure profitability of operations and supervise all aspects of Marketing, delivery-planning, monitoring production to ensure compliance with quality & hygiene standards.  Co-ordinate with operating staff for upkeep of Plant equipment in perfect working order Quality Management Consultancy / System Administrator  A team member for implementation of HACCP certification in various Tea Factories.  Consultancy for Certifications in different work scenario i.e. (HACCP, ISO 9001, ISO 14001, ISO 18001, ISO 22001, ISO 27000, SA 8000) in various Organisations.  Fair idea on System network establishment of a Head Office and its linking with the Gardens for immediate data availability.

Business Development / Tea Tasting & Auctioneering

 Exposure to Tea Tasting /Auctioneering with few of the stalwarts of the Tea industry. The prior experience as a Tea Planter coupled with the experience of Tasting and knowledge about the market helps groom me as a complete Tea professional.  Underwent Training in Niche & High Value Product selling referred as “SPIN Technique”. Very effective in selling of products which are of Very High Value.  Being an avid traveler, the Experience of various Geographic locations and different Demographic segments has enriched my experience to practice an effective CRM, thereby making me an effective Business Developer.

WORK EXPERIENCE

Contemporary Brokers Pvt. Ltd.- (2010….) Designation: Tea Taster / Auctioneer / Head – System & EDP

- Gaining insights into the trade of Tea Auctioneering (viz. Tea Tasting, Auction, Buyer & Seller interaction) - Solution Architect within a project involving Supply Chain Strategy, Design and Development of customized IT Application for our in-house utilization that will interface with various Govt. sites and our other clients, for prompt service delivery. - Administrating the process of E-Auctioning for three different centers, along with generation of various reports for different Clients. - Designing & development of a new interactive Website for better availability of information to the Trade. - Helping the higher management in Developing Marketing Strategies for better and improved share in the broking Trade. - Formulation of effective Budget for better up gradation of the IT infrastructure in the organization.

WLCI (Wigan & Leigh Management College) (2008- 2010) Designation : Regional Director - Heading separate Profit Center Unit ( Service Industry ) - Liaising with big corporate houses for placement of Students regarding Training & Final Placement. - Human Resource Development within the organization. - Budget, other Accounts related activities and Liaisoning with HO. - Administering & conducting various corporate trainings with MNC’s on Pan India basis.

Birla Group (2007- 2008) Designation : Regional Manager

- Administering Company’s operation of South India from Bangalore Regional Office Viz. Consultancy Division, Marketing / Sale / Distribution of Value added Tea, Plantation Operations, Floriculture Unit (Roses, Gerbera, BOP, Orchid), Coffee Processing Unit, Retail Trading Unit, InfoTech Division. - Business Development for Retail of Tea, Coffee, Flowers, Spices, Quality Management Consultancy in Entire Southern India. - Heading a separate Profit Center Unit.

Goodricke Group Ltd. (Multi-National Corporation) (2002 – 2007) Designation : Senior Asst. Manager / Acting Manager

- Supervision & Co-ordination between Plantation & Factory. Extensive exposure in Organic Tea Production & Alternate Cash Cropping. - Project preparation on various kinds of alternate cash crops to be planted along with Tea and on other fallow area, unfit for tea plantation. (viz. Medicinal Plants, Bio Diesel, Floriculture etc.) - Research followed by commercial use of various alternative Bio products as an additive and alternative to pesticide / Manure, thereby aspiring to reduce the dependency on chemical products, making the estate organic, reduce costing, commanding premium prices in International markets as forward contract in line with ETP, Fair trade & Rain forest Alliance. - Maintaining cordial relationship between various Workers unions and Management in the production unit. - Liaison with various Government Regulatory bodies, for various statutory requirements of the organization. - Administration of the Specified Production unit with its estates. - Representing organization in various legal matters at the court of Law. - Involved in implementation of HACCP certification in few production units

Andrew Yule & Co. Ltd. (Govt. of India Enterprise) (1993 – 2001) Designation : Asst. Manager (Actng. Manager)

- Entrusted with the enhancement of the on-job learning experience in Production along with Quality Control Parameters checking. - Labour Handling at Production units. - Learned to Develop inter personnel relationship. - Dealing in various legal matters representing the organization in the court of Law. - Instrumental in various land acquisition processes for various development and expansion purposes of the organization. - Involved in Plantation & Factory related activities (like Tea Manufacture, Soil preparation, Shade & tea Plantation, Nursery preparation, Worker handling etc. - Became the youngest In charge of an Estate.

PREVIOUS ASSIGNMENTS

1992 - 1993 Eureka Forbes India Pvt.Ltd. - Sales Officer 1991 – 1992 Nibble Advance Software Application Pvt.Ltd. - Computer Instructor

ACADEMIC CREDENTIALS

2011 – Cont. Six Sigma Certification – IACT Global - Noida 2007 Certification in SAP (SD) Consultant from SIEMENS (SISL)-Germany 1995 – Cont. Master’s in Personnel Management – NIPM – Kolkata 1991 – 1992 Master’s in Marketing Management – Bhartiya Vidya Bhawan 1990 – 1991 Diploma in Computer Applications – ICS 1989 – 1991 B.Com – Kanpur University

GENERAL DETAILS Alt E-Mail [email protected], [email protected] Date of Birth 27th December 1971 Passport No. F9677802 Date of Issue 21/12/2006 Expiry Date 20/12/2016 Language Known English, Hindi, Bengali, Assamese, Sadri (Tribal), Oriya (Learning) Flat No. 402, Green Core 1, Kamal Residency, Nature Home Complex, P.O. Narendrapur, Kolkata – Perm. Address 700103

Expected Salary As per Organization’s norms Notice Period Three Months (Negotiable) Present Location Kolkata Reference Available upon request

J.D.Ghosh