Person Specification Training & Development Manager

Person Specification Network Manager, IT Unit, HEO Saughton House, Edinburgh

Assessment criteria E= Essential Related aspects of work (Applicants must provide specific examples which cover all the behaviours D= Desirable (This gives applicants an idea how the illustrative listed within each value) behaviours relate to what they will do in the job if appointed) Commitment & Professionalism

Illustrative behaviours  Do work accurately and consistently to meet set targets, standards E Management of network engineer/s and deadlines.  Project a positive image of yourself and the organisation E Devise and develop an appropriate strategy around E managing a large multi-site network  Develop and coach staff, recognise contribution and address poor E performance issues Implement and maintain project plans to enable project and individual progress to be monitored  Be proactive in providing constructive feedback and open to receiving against specific targets and milestones.  Constructively challenges underperformance and unacceptable E behaviour to achieve results and addresses performance issues. Day to day management of the network management tam ensuring all people management activities such as attendance management, performance management and management of conduct issues are carried out

Ensure all team members have SMART objectives to OVERALL drive service improvement and individual performance September 2014 Version 1.0 Person Specification Network Manager, IT Unit, HEO Saughton House, Edinburgh E Provide regular feedback to team members using coaching, ensuring that good performance is recognised and any performance issues are addressed.

Providing a High Quality Service

Illustrative behaviours Provide effective, timely and accurate advice and  Recognise the importance of your work to others. E sound professional judgement to colleagues on  Help and support colleagues and work as a team player. E networking/infrastructure issues ensuring there is a sound resolution  Represent SCTS in the wider community. D  Ensures that necessary plans are in place to reduce the impact of E Develop and measure key performance indicators to potential challenges to service delivery determine and improve the effectiveness of service  Challenges current practice in response to customer satisfaction and D provision complaints in order for customer service to be improved Coordinate, maintain and develop existing systems to  Communicates effectively at all levels both internally and externally E meet the needs of the business

OVERALL Work in partnership with operational colleagues and E identify improvements to service provision to meet the

September 2014 Version 1.0 Person Specification Network Manager, IT Unit, HEO Saughton House, Edinburgh needs of SCTS

Contribute at regular meetings by generating ideas, sharing knowledge and providing feedback on activities and developments

Integrity & Impartiality

Illustrative behaviours  Maintain confidentiality and treat the information you are responsible E Devise and develop an appropriate policies and for with care. procedures around networking  Set out facts openly and take action to correct errors as soon as E possible. Ensure compliance around PSN networks and the  Use your best judgement and be objective when making decisions. E appropriate policies and procedures

Provide regular feedback to team members using  As a role model, display and promote the treatment of everyone with D coaching, ensuring that good performance is courtesy, consideration and dignity. recognised and any performance issues are  Create a professional and supportive working environment E addressed.  Engage with staff to reinforce corporate messages. E

OVERALL E September 2014 Version 1.0 Person Specification Network Manager, IT Unit, HEO Saughton House, Edinburgh

Working to Improve the Justice System

Illustrative behaviours Raise the profile and quality of the services provided  Co-operate with your partners in the justice system to do things better. E by the networks team across the organisation and with  Actively contribute to improved ways of working. E other stakeholders.  Develop your technical knowledge and understanding of systems and E processes across the justice system. Work with others within the SCTS and outside agencies to continuously improve service provision and make suggestions for improvements to systems  Encourage team to work collaboratively with colleagues in other D and processes. justice organisations.  See bigger picture and help staff appreciate the need for cross sector E Represent the SCTS at external meetings working E  Takes time and provides the resources required to develop team Attend meetings and network events as required and knowledge and expertise identify and share best practice methods.

OVERALL E

September 2014 Version 1.0 Person Specification Network Manager, IT Unit, HEO Saughton House, Edinburgh Using Resources Effectively

Illustrative behaviours Plan, monitor, control and report on the budget  Offer new ideas and challenge established ways of doing things to get E better outcomes Contribute at regular team meetings by generating  Actively support sustainability through the effective use of resources. E ideas, sharing knowledge and providing feedback on  Use processes and systems (e.g. Information Technology) to make activities and developments your work and the service more efficient and effective. E

Work closely with, IT Infrastructure Manager, Business  Drive and facilitate innovation and change. E Systems Manager and Service Delivery Manager to  Challenge inefficiency and negativity D utilise IT unit resources for specific projects and tasks  Ensures staff are fully supported and trained when systems/processes E change

OVERALL E

Job specific skills and knowledge

 Monitors staff performance, identifies technical/specialist training needs Demonstrable leadership skills D

September 2014 Version 1.0 Person Specification Network Manager, IT Unit, HEO Saughton House, Edinburgh and shares technical knowledge through demonstration and instruction Understanding and experience of Cisco equipment, ideally supported by a recognised network E  Uses technical/specialist knowledge to assess problems, evaluate certification such as CCNP options to ensure that the most effective solution is proposed E Knowledge of maintaining and troubleshooting networks  Ensures that technical/specialist knowledge is kept up to date E Experience of building, managing and maintaining  Represents ITU in relation to technical/specialist knowledge internally high availability networks with Cisco devices and externally to reflect SCTS’s aims and objectives Experience of Cisco ASA, VPN and IPSec tunnel E  Applies technical / specialist knowledge to consider new initiatives in configuration and management order to lead the development of corporate policies Experience of implementing network monitoring solutions Experience of managing and maintaining load balancing equipment Ability to work in partnership with IT colleagues and operational colleagues

Identify and plan personal development and learning needs to ensure technical skills and knowledge are OVERALL kept up to date, and complete continuous professional E development, where appropriate

September 2014 Version 1.0 Person Specification Network Manager, IT Unit, HEO Saughton House, Edinburgh

September 2014 Version 1.0