CURRICULUM VITAE
NAME: Mary Norris, MPH, MSW, LCSW, BCD Director, Clinical Social Work Arnold Palmer Hospital Medical Center 92 W. Miller Street Orlando, Florida 32806 e-mail: [email protected]
ACADEMIC EDUCATION: BA, Double Major: Psychology and Social Work LaGrange College, LaGrange, Georgia, 1975
Master in Social Work St. Louis University, St. Louis, Missouri, 1979
Master of Public Health St. Louis University, St. Louis, Missouri, 1993
POST-GRADUATE Certificate in Applied Gerontology EDUCATION: St. Louis University, St. Louis, Missouri, 1979
Winter Practicum (Jay Haley and Cloe Madanes) The Family Institute, Washington, DC, 1983
Resolve-through-Sharing, Counselor Certification Arnold Palmer Hospital, Orlando, Florida, 1992
Social Work Administration in Health Care Program (13-month course) American Hospital Association, 1992-93
Critical Incident Stress Management Training Orlando Regional Healthcare, Orlando, Florida, 1995
LICENSES AND CERTIFICATES: Licensed Clinical Social Work, State of Florida, SW#1007 Board-Certified Diplomat in Clinical Social Work, #012670 Certified Resolve-Through-Sharing Counselor, #6715 Certificate in Applied Gerontology, St. Louis University, St. Louis, Missouri, 1979 The Family Therapy Institute, Washington, DC (Jay Haley/Cole Madanes), 1983
ACADEMIC Adjunct Assistant Professor APPOINTMENTS: School of Social Work Florida State University Tallahassee, Florida, 1981-1984
Adjunct Assistant Professor School of Social Work University of Central Florida Orlando, Florida, January 1985 Mary O. Norris Page Two
PROFESSIONAL APPOINTMENTS: Director of Activity Therapy Highview Nursing Home Atlanta, Georgia, 1975-1977
Assistant Director of Social Services Moody Nursing Home Decatur, Georgia, 1977
Medical Social Worker II DePaul Community Health Center, St. Anne’s Division Bridgeton, Missouri, 1979-1981
Clinical Social Worker, Pediatric Pulmonary Department of Social Work Services Shands Teaching Hospital and Clinics, Inc. Gainesville, Florida, 1981-1984
Social Work Educator, Pediatric Pulmonary Center Department of Pediatrics, College of Medicine University of Florida Gainesville, Florida, 1981-1984
Senior Clinical Social Worker, Rehabilitative Unit Department of Social Services Florida Hospital Orlando, Florida, 1984-1985
Perinatal Clinical Social Worker, Special Care Nursery Department of Social Services Florida Hospital Orlando, Florida, 1985
Manager, Neonatal Family Specialists Arnold Palmer Hospital Medical Center Part of Orlando Regional Healthcare Orlando, Florida, 1985 to 1991
Department Manager, Social Work Programs (Social Work and Neonatal Family Specialists) Arnold Palmer Hospital Medical Center Part of Orlando Regional Healthcare Orlando, Florida, 1991 to 1996
Director, Social Work Programs Orlando Regional Healthcare Orlando, Florida, 1996 to 1997
Director, Clinical Social Work Orlando Regional Healthcare Orlando, Florida, 1997 to 2005
Mary O. Norris Page Three PROFESSIONAL APPOINTMENTS: (continued) Manager, Clinical Social Work Arnold Palmer Medical Center A Part of Orlando Health Orlando, Florida, 2005 - Present
PROFESSIONAL BETA Center Board Member, Member since 2007 MEMBERSHIPS Children’s Cabinet of Orange County, Orlando, Florida, Member 2008 to present AND AFFILIATIONS: Florida Chapter of The Society for Social Work Leaders in Healthcare National Society for Social Work Leadership in Healthcare National Association for Social Work University of Central Florida, Institutional Review Board, Member 2005 to present University of Central Florida, School of Social Work, Community Advisory Council, Member 2007 – to present
LECTURES PRESENTED: “Parents Living Alone or with Spouse,” at the You and Your Aging Parents Conference,” as a workshop leader, Bridgeton, Missouri, March 1981
“Using Counseling Process in Providing Therapeutic Support to Families,” for graduate nursing students, University of Florida, Gainesville, Florida, February 1982
“Psychosocial Impact of Chronic Illness on the Patient and His Family,” for Public Health Nurses and Sunland Nurses, Florida Lung Association Meeting in Orlando, Florida, March 12, 1982
“Aging and Retirement in America,” presented at the Chattachoochee-Fling Area Planning and Development Commission, Training for Site Managers, Shenandoah, Georgia, April 19, 1982
“Psychosocial Impact of Chronic Illness on the Patient and His Family,” for Florida Lung Association, Madison, Florida, April 11, 1983
“BPD-Family Adjustment,” Children’s Medical Services, West Palm Beach, Florida, April 17, 1983
“BPD-The Family’s Role in Home Management,” Children’s Medical Services and Sunland Hospital, Tallahassee, Florida, May 17, 1983
“The Relationship Between Concept of Cystic Fibrosis and a Chronic Illness and Self-Esteem in School-Aged Children and Adolescents,” for the 18th Annual Conference of the Association for the Care of Children’s Health, Chicago, Illinois, May 27, 1983
“Children with Asthma,” Children’s Medical Services and Public Health Nurses, Cocoa, Florida, June 9, 1983
“The Needs of a Family When They Have a Sick Newborn and After Discharge,” for Pediatric House Staff, Sacred Heart Hospital, Pensacola, Florida, Gainesville, Florida, August 10, 1983 Mary O. Norris Page Four LECTURES PRESENTED (continued) “Chronic Illness in Children,” for Recreational Therapy Students, University of Florida, Gainesville, Florida, October 26, 1983
“The Family and the Child’s Adjustment to Chronic Pulmonary Disease,” for Nursing Students, University of Florida, Gainesville, Florida, October 27, 1983
“Psychosocial Impact of CF,” Halifax Hospital, Daytona, Florida, October 31, 1983
“The Needs of a Family When They Have a Sick Newborn,” for House Staff and Nurses, All Children’s Hospital, St. Petersburg, Florida, November 3, 1983
“BPD-The Family’s Role in Home Management,” Children’s Medical Services, District 6B, Lakeland, Florida, November 9, 1983
“Apnea--the Family’s Role in Adjustment and Management,” Children’s Medical Services, and Public Health Nurses, Cocoa, Florida, January 25, 1984
“The Family and the Child’s Adjustment to CF,” for House Staff and Nurses, Orlando Regional Medical Center, Orlando, Florida, January 26, 1984
“Asthma--The Patient and Family’s Role in Adjustment and Management,” Hospital Medical Staff and Nurses, Panama City, Florida, February 14, 1984
“Nurses Counseling Families,” for Nurses Reaching Out, Second Annual Family- Centered Symposium, Lake Buena Vista, Florida, October 11, 1985
“The NICU Parent and Professional Working Together,” for the 9th Annual Conference of “The Management of the Tiny Baby,” Orlando, Florida, February 21, 1987
“Emotional Support for High-Risk Mothers and Families,” High-Risk OB Courses, Orlando Regional Medical Center, Orlando, Florida, May 7, 1987
“Helping Parents Cope,” When the Young Die Conference, Orlando Regional Medical Center, Orlando, Florida, September 11, 1987
“Emotional Support for High-Risk Mothers and Families,” High-Risk OB Course, Orlando Regional Medical Center, Orlando, Florida, October 8, 1987
“Helping Parents Cope,” Tenth Annual Neonatal Intensive Care Course, Orlando Regional Medical Center, Orlando, Florida, November 16, 1987
“Shattered Dreams: Helping the Family Cope,” Current Advances in Obstetrical and Neonatal Care, Orlando Regional Medical Center, Orlando, Florida, May 6, 1988
“Support for the Families,” Valencia Community College and Orlando Regional Medical Center Neonatal Specialty Course, Orlando Florida, May 2, 1988
Mary O. Norris Page Five LECTURES PRESENTED: (continued) “Shattered Dreams,” Valencia Community College and Orlando Regional Medical Center Neonatal Specialty Course, Orlando Regional Medical Center, Orlando, Florida, June 14, 1988
“How Can I Help the Parents,” When the Young Die, Orlando Regional Medical Center, Orlando, Florida, September 16, 1988
“Support for the Families,” Valencia Community College and Orlando Regional Medical Center Neonatal Specialty Course, Orlando Regional Medical Center, Orlando, Florida, October 7, 1988
“Shattered Dreams,” Valencia Community College and Orlando Regional Medical Center Neonatal Specialty Course, Orlando Regional Medical Center, Orlando, Florida, October 17, 1988
“Death of an Infant: Supporting the Parents,” University of Central Florida, Respiratory Care Students, Orlando Regional Medical Center, Orlando, Florida, December 1, 1988
“Surviving the Death of a Twin,” Issues in Neonatology, Orlando Regional Medical Center, Orlando, Florida, December 14, 1988
“Helping Parents of Sick Neonates,” Nursing Management of the Fourth Trimester, Orlando Regional Medical Center, Orlando, Florida, February 24, 1989
“Emotional Support for High-Risk Mothers and Families,” Nursing Management of High-Risk Pregnancy, Orlando Regional Medical Center, Orlando, Florida, March 15, 1989
“Emotional Support for High-Risk Mothers and Families,” Nursing Management of the High-Risk Pregnancy, Orlando Regional Medical Center, Orlando, Florida, April 5, 1989
“Helping Parents of Sick Neonates,” Neonatal Intensive Care Unit Orientation Course, Orlando Regional Medical Center, Orlando, Florida, April 12, 1989
“Shattered Dreams: When a Child Dies,” AIDS and Children, Orlando, Florida, May 15, 1989
High-Risk Pregnancy, Orlando Regional Medical Center, Orlando, Florida, June 15, 1989
“How to Talk to Parents,” Neonatal Clinical Advancement Course, Arnold Palmer Hospital, Orlando, Florida, September 29, 1989
“Meeting the Parents’ Special Needs,” Neonatal Transport Course, Arnold Palmer Hospital, Orlando, Florida, October 4, 1989
“Stress of Newborn Baby on Your Marriage,” Mommy and Me, Learning about Each Other, Arnold Palmer Hospital, Orlando, Florida, October 11, 1989 Mary O. Norris Page Six
LECTURES PRESENTED: (continued) “Meet the Team,” Assessment and Management of the High-Risk Pregnancy, Arnold Palmer Hospital, Orlando, Florida, December 6, 1989
“How to Talk with Parents,” Neonatal Clinical Advancement Course, Arnold Palmer Hospital, Orlando, Florida, March 16, 1990
“Dealing with the Family,” Special Babies, Special Needs, Special Families, Arnold Palmer Hospital, Orlando, Florida, April 5, 1990
“Dealing with the Death of a Young Child”, Sun, Sand and SEAeu’s Sunshine Seminar 1990, Daytona Beach, Florida, May 30, 1990
“How to Talk with Parents,” Neonatal Clinical Advancement Course, Arnold Palmer Hospital, Orlando, Florida, July 31, 1990
“How to Talk with Parents,” Neonatal Clinical Advancement Course, Arnold Palmer Hospital, Orlando, Florida, October 30, 1990
“The Crisis in Foster Care,” Born at Risk, Parent Care, Inc., Southeast Regional Seminar, Lake Buena Vista, Florida, January 28, 1991
“Coping with Death and the Terminally Ill,” the 1992 SYSCO Healthcare Seminars, Orlando, Florida, February 12, 1992
“How to Talk with Parents,” Neonatal Clinical Advancement Course, Arnold Palmer Hospital, Orlando, Florida, February 13, 1992
“How to Talk with Parents,” Neonatal Clinical Advancement Course, Arnold Palmer Hospital, Orlando, Florida, July 16, 1992
“Debate Controversies: Obstetrics, Neonatology and Ethics,” Florida Perinatal Association, Marking Our Progress, Orlando, Florida, August 14, 1993
“Use of Interhospital Productivity Data,: NACHRI 1994 Social Work Directors’ Forum, Children’s Hospital, New Orleans, Louisiana, April 16, 1994
“Management and Supervision of Pediatric Social Work,” Society for Social Work Administrators in Health Care of the American Hospital Association, New Orleans, Louisiana, April 19, 1994
“Helping Families Cope with Death,” ORHS Postgraduate Nursing Residency Program, Orlando, Florida, June 27, 1994
“Helping Families Cope with Death,” ORHS Postgraduate Nursing Residency Program, Orlando, Florida, August 22, 1994
“Management and Supervision of Pediatric Social Workers,” Shifting Paradigms in Healthcare for Social Work Administrators in Healthcare, Florida State Convention, Orlando, Florida, October 13, 1994
Mary O. Norris Page Seven
LECTURES PRESENTED: (continued) “Working with the Pediatric Population: Clinical and Practice Issues,” Setting the Stage for Social Work Administrators in Health Care Miami Beach, Florida, September 19, 1997
“Interviewing Excellence: A Behavioral-Based Approach,” Society for Social Work Leaders in Health Care, Jacksonville, Florida, November 5, 1999
NATIONAL PRESENTATIONS: “When Rights Collide: The Balancing Act of Ethical Decision-Making in Pediatric Health Care,” Society for Social Work Administrators in Health Care of the American Hospital Association, Philadelphia, Pennsylvania, March 19, 1995
“Benchmarking: NACHRI Social Work Department,” Society for Social Work Administrators in Health Care of the American Hospital Association, Kansas City, Missouri, April 20, 1996
“Benchmarking: Learning from the Best,” Society for Social Work Administrators in Health Care of the American Hospital Association, Kansas City, Missouri, April 23, 1996
“Pediatric Healthcare: Standards, Competencies and Outcomes” (co-facilitated), for pre-conference intensive workshop for meeting of Society for Social Work Administrators in Health Care, Phoenix, Arizona, May 3, 1997
“The Effective Use of Productivity Data,” Society for Social Work Administrators in Health Care of the American Hospital Association, Phoenix, Arizona, May 5, 1997
“Putting Children and Families First: The Balancing Act of Ethical Decision-Making in Pediatric Health Care,” Association for the Care of Children’s Health, Washington, DC, May 27, 1997
“Interviewing Excellence: A Behavioral-Based Approach,” Society for Social Work Leaders in Health Care, New York, New York, April 18, 1999
“Strategic Planning: A Useful Management Process”, Society for Social Work Leaders in Health Care, Orlando, Florida, June 3, 2000
“Interviewing Excellence: A Behavioral-Based Approach,” Society for Social Work Leaders in Health Care, San Antonio, Texas, April 28, 2001
“Management of Multi-Generational Staff,” Society for Social Work Leadership in Health Care National Conference, Albuquerque, New Mexico, April 27, 2002
“Social Work Practice in Healthcare”, Keynote address, Society for Social Work Leadership in Health Care, Houston, Texas, September 20, 2004.
“Social Work Practice in Healthcare: Yesterday, Today and Tomorrow”, Keynote address, Society for Social Work Leadership in Health Care, Washington, D.C., June 8, 2005.
Mary O. Norris Page Eight
NATIONAL PRESENTATIONS: (continued) “Generational Diversity in Healthcare,” 15 Annual Case Management Conference and 9th Annual ACMA meeting, Las Vegas, Nevada, April 29, 2008
“A Workshop: Establishing Pediatric Staffing and Practice Standards,” Society for Social Work Leadership in Health Care, 44th Annual Meeting and Conference New Orleans, Louisiana, April 25, 2009
“Developing Pediatric Clinical Social Work Standards of Care”, SSWLHC, Tampa, Florida, November 3 and November 6, 2010
“Developing Pediatric Clinical Social Work Standards of Care”, SSWLHC, San Francisco, California, October 26, 2011
“Developing Pediatric Clinical Social Work Standards of Care”, SSWLHC, Denver, Colorado, October 31, 2012
“Pediatric Staffing and Practice Standards” Society for Social Work Leadership in Health Care, Philadelphia, Pennsylvania, October 1, 2013
AWARDS/HONORS: Walter Malcolm Shackelford Distinguished Alumnus Award LaGrange College, LaGrange, Georgia, October, 21, 2000
Society for Social Work Leaders in Health Care, Florida Chapter Board Recognition Award 2002
Society for Social Work Leaders in Health Care, Florida Chapter Social Worker of the Year Award 2005
National Society for Social Work Leadership in Health Care Ida M. Cannon Award, April 2006
National Society for Social Work Leadership in Health Care, Health Care Social Work Leader of the Year Award 2012
PUBLICATIONS: Cofield, Rhonda, E. & Norris, Mary, O. (2001). Behavioral – based approach to interviewing, a blueprint for success. Selected Proceedings of the 36 Annual Educational Conference of the National Society for Social Work Leadership in Health Care, 57-63.
Cofield, Rhonda, E. & Norris, Mary, O. (2002). Management of multi-generational staff, a blueprint for success. Selected Proceedings of the 37Annual Educational Conference of the National Society for Social Work Leadership in Health Care, 53-61.
PROFESSIONAL MEMBERSHIPS: Society for Social Work Leadership in Health Care (National and State Member)
National Association of Social Work (National and State Member)
Junior League of Greater Orlando