KATINKA BIJLSMA-FRANKEMA, Associate Professor of Organization Theory, Free University Amsterdam

SECOND WORKSHOP ON TRUST WITHIN AND BETWEEN ORGANIZATIONS

October 23-24, 2003, Planetarium Gaasperplas, Amsterdam

CHAIRS:

KATINKA BIJLSMA-FRANKEMA, Associate Professor of Organization Theory, Free University Amsterdam Professor of Organization Sciences at EIASM BART NOOTEBOOM, Professor of Organizational Dynamics, Rotterdam School of Management, Erasmus University Rotterdam

KEY NOTE SPEAKERS:

PROFESSOR SIM SITKIN, Centre for Organizational Research, Fuqua School of Business, Duke University, Durham, NC, USA PROFESSOR RANJAY GULATI, Michael L. Nemmens Distinguished Professor of Strategy and Organizations, Kellogg School of Management, Northwestern University, Evanston, IL, USA

Thursday October 23

8.30-9.00: Registration and coffee

9.00-9.15: Welcome

9.15-10.00: KEY NOTE SPEECH SIM SITKIN: Leadership and Trust

10.00-10.30 Coffee

10.30- 12.15: Paper presentation session 1

12.15- 13.30: Lunch

15.15-15.45 Refreshments

18.30: BUFFET AT “DE HOOP.” Hosted by the Faculty of Social Sciences, Free University Amsterdam.

Friday October 24

9.00-9.45: KEY NOTE SPEECH RANJAY GULATI: Trust between Organizations

9.45-10.15: Coffee

12.00-13.15: Lunch

15.00-15.30: Refreshments

17.15- 18.00: Closing session Paper presentation session 1

1a: Thursday 10.30-12.15 1b: Thursday 10.30-12.15 1c: Thursday 10.30-12.15 Room 1 Room 12 Room 8

Trust in conditions of Trust: understanding the Trust and control change micro social processes 1

CHAIR: DENISE SKINNER CHAIR: TALLY HAZTAKIS CHAIR: ANA CRISTINA COSTA

IAN HARWOOD & MELANIE ROXANNE ZOLIN PAUL VLAAR ASHLEIGH

UNRAVELLING THE CONTEXT IS EVERYTHING: FORMAL AND RELATIONAL DICHOTOMY BETWEEN EMPIRICAL RESEARCH INTO GOVERNANCE MECHANISMS ‘TRUST’ AND THE ANTECEDENTS TO TRUST IN INTERORGANIZATIONAL ‘CONFIDENTIALITY’ IN IN DIFFERENT CONTEXTS RELATIONSHIPS: MERGERS, ACQUISITIONS SUBSTITUTES OR AND OTHER STRATEGIC COMPLEMENTS ORGANISATIONAL CHANGE PROGRAMMES

Discussant: Bowyer Discussant: Morton Discussant: Weibel

SHAY TZAFRIR & M. EITAM- TALLY HAZTAKIS MORTON JAKOBSEN MEILIK

THE IMPACT OF DOWNSIZING INTERPERSONAL TRUST MANAGERIAL CHALLENGES ON TRUST AND EMPLOYEE EVOLUTION IN AN WITHIN NETWORKS: PRACTICES: A ACTION RESEARCH PROJECT: EMPHASIZING THE PARADOX LONGITUDINAL ANALYSIS IN A SYMBOLIC OF NETWORK PARTICIPATION HIGH TECH FIRMS INTERACTIONISM APPROACH Discussant: Harwood Discussant: Zolin Discussant: Vlaar

MARK SAUNDERS & ADRIAN SUE MORTON ANTOINETTE WEIBEL & THORNHILL THOMAS A. MELLEWIGT

TRUST, MISTRUST AND THEIR TRUST IN SENSE TO IMPROVE TRUST AND FORMAL ABSENCE IN ORGANIZATIONS PERFORMANCE: SOCIAL CONTRACTS IN EXPERIENCING STRATEGIC EXCHANGE NETWORKS INTERORGANIZATIONAL CHANGE TO SUPPORT EXPERTISE RELATIONSHIPS – SUBSTITUTES AND Discussant: Tzafrir Discussant: Haztakis COMPLEMENTS! Discussant: Jakobsen

EMMA BOWYER

LEARNING TO TRUST IN CHANGING SUPPLIER-CLIENT RELATIONSHIPS. CASE STUDIES DOWN UNDER. Discussant: Saunders Paper presentation session 2

2a: Thursday 13.30-15.15 2b: Thursday 13.30-15.15 Room 1 Room 8

Building trust Measuring trust

CHAIR: GUIDO MÖLLERING CHAIR: SANDRO CASTALDO

FERGUS LYON LOUIS FILIPE LAGES

BUILDING TRUST IN INTER A MEASUREMENT SCALE TO ORGANISATIONAL ASSESS TRUST RELATIONSHIPS: AN COMMUNICATION WITH EMPIRICAL STUDY OF TRUST RELATIONSHIP PARTIES FORMATION IN AN EXPORTING CONTEXT

Discussant: Wasti Discussant: Peters

ALFONSO MIGUEL DAVID NICOL MARQUEZ GARCIA

TRUST AND CO-OPERATION TRUST: A MULTI- RELATIONSHIPS: EVIDENCE DIMENSIONAL CONSTRUCT IN OF TRUST A GLOBAL CONTEXT MULTIDIMENSIONALITY AT INTER-ORGANIZATIONAL AND INTER-PERSONAL RELATIONSHIPS

Discussant: Lyon Discussant: Lages

LOUISE YOUNG LINDA PETERS & FLETCHER

EVOLVING TRUST IN MEASURING COMMITMENT IN BUSINESS RELATIONS: AN INTRA-ORGANISATIONAL EMOTIONS-BASED VIEW TEAMS: THE PRODUCT/SERVICE DIVIDE

Discussant: Marquez Discussant: Nicol

SYEDA ARZU WASTI

THE DEVELOPMENT OF TRUST ACROSS CULTURES: THE INFLUENCE OF INDIVIDUALISM AND COLLECTIVISM

Discussant: Young Paper presentation session 3

3a: Thursday 15.45-17.30 3b: Thursday 15.45-17.30 3c: Thursday 15.45-17.30 Room 1 Room 12 Room 8

Trust: understanding the Digital trust Trust and performance micro social processes 2

CHAIR: TALLY HAZTAKIS CHAIR: SANDRO CASTALDO CHAIR: ANDREAS HOECHT

GUIDO MÖLLERING TIBERT VERHAGEN, YAO- DICK DE GILDER & HUA TAN & MEENTS KATINKA BIJLSMA THE EXPERIENCE OF TRUST PERCEIVED RISK AND TRUST IN BUYER-SUPPLIER ASSOCIATED WITH TRUST AND THE SOCIAL RELATIONS: THREE PURCHASING AT COSTS OF EXPLORATORY CASES FROM ELECTRONIC ABSENTEEISM WITHIN THE UK PRINTING INDUSTRY MARKETPLACES TEAMS OF DOMICILIARY Discussant: Skinner Discussant: Kerkhof CARETAKERS

Discussant: Rus

FREDERIQUE SIX SHUMAILA YOUSAFZAI HANS VAN EES & THEO POSTMA

INTERPERSONAL TRUST E-BANKING, A MATTER OF TRUST BUILDING IN BUILDING WITHIN TRUST. WORKING RELATIONSHIPS: ORGANIZATIONS: A STRATEGIC AN APPLICATION ON THE RELATIONAL SIGNALLING MANIPULATION MONITORING PERFORMANCE PERSPECTIVE OF TRUST OF CORPORATE BOARDS BUILDING CUES ON WEBSITE: Discussant: Möllering THE CASE OF Discussant: De Gilder UK BANKING SECTOR.

Discussant: Verhagen DENISE SKINNER, ANTOINETTE WEIBEL, PETER KERKHOF, ANDREJ RUS CULLINANE & PYE ENDENBURG & DE NIE

TRUST: THE POISONED TRUST, SATISFACTION AND ORGANIZATIONAL CHALICE ? COMMITMENT AS PERFORMANCE AND TRUST PREDICTORS OF CUSTOMER ATTITUDES TOWARD Discussant: Six ELECTRONIC SERVICES Discussant: Yousafzai Discussant: Van Ees Paper presentation session 4

4a: Friday 10.15-12.00 4b: Friday 10.15-12.00 4c: Friday 10.15-12.00 Room 1 Room 12 Room 8

Trust in complex Trust across boundaries Trust and control in systems inter-organizational relationships

CHAIR: ANTOINETTE WEIBEL CHAIR: DENISE SKINNER CHAIR: ANA CRISTINA COSTA

IBRAHIM, MOHAMMED HENTTONEN, KAISA & FAEMS, DRIES BLOMQVIST, KIRSIMARJA

THE IMPACT OF TRUST ON MANAGING DISTANCE IN A DEVELOPING NEW INTERORGANIZATIONAL DYNAMIC ENVIRONMENT TECHNOLOGIES BY SYSTEMS: A RESOURCE- -THE ROLE OF TRUST IN INTER-ORGANIZATIONAL BASED PERSPECTIVE VIRTUAL TEAMS IN A COLLABORATION: GLOBAL TRUST, CONTROL AND TELECOMMUNICATIONS EXPLORATION COMPANY

Discussant: Ganzaroli Discussant: Smid Discussant: Dekker

KIRIDARAN AGNETA PLANANDER ROSALINDE KLEIN KANAGARETNAM WOOLTHUIS, GERRIT ROOKS & BORIS BLUMBERG

GAMING TRUST AND THE DYNAMICS OF TRUST IN THE DIFFERENT FUNCTIONS RECIPROCITY: SOME COMPLEX AND OF CONTRACT IN INTER-FIRM EXPERIMENTAL EVIDENCE CONTRADICTORY CONTEXTS RELATIONS

Discussant: Ibrahim Discussant: Henttonen Discussant: Faems

DOMINIQUE LELIEVRE- LEIF SANNER ANDREAS HOECHT FINCH

TRUST IN COMPLEX INTER- DEPENDENCE AND TRUST TRUST AND CONTROL IN UK ORGANISATIONAL BETWEEN SUPPLIERS AND HIGHER EDUCATION FORMS INDUSTRIAL CUSTOMERS QUALITY MANAGEMENT

Discussant: Kanagaretnam Discussant: Planander Discussant: Klein Woolthuis

ANDREA GANZAROLI GERARD SMID, DERKSEN & HENRY DEKKER BERNAERT

TOWARD A TRUST ECOLOGY TRUST, E-INNOVATION AND PARTNER SELECTION AND LEADERSHIP IN CHANGE: A GOVERNANCE DESIGN HYBRID ON THE HIGH ROAD IN INTERFIRM RELATIONSHIPS

Discussant: Lelievre-Finch Discussant: Sanner Discussant: Hoecht Paper presentation session 5

5a: Friday 13.15-15.00 5b: Friday 13.15-15.00 5c: Friday 13.15-15.00 Room 1 Room 12 Room 8

Trust in networks Trust and market Trust in the public sector relationship dynamics

CHAIR: ROSALINDE KLEIN CHAIR: SANDRO CASTALDO CHAIR: HUW DAVIES WOOLTHUIS

HENK AKKERMANS GAETANO MICELI & MARIA ANDY ALASZEWSKI ANTONIETTA RAIMONDO OPPORTUNISTIC VERSUS RISK, TRUST AND CLINICAL PARTNERSHIP-DRIVEN TRUST, DEPENDENCE, AND GOVERNANCE SUPPLY CHAIN CO- COOPERATION AS ORDINATION: AN DETERMINANTS OF EXPLORATORY SYSTEM LONG-TERM DYNAMICS STUDY OF ORIENTATION IN THE ASML SUPPLY NETWORK BUYER-SELLER RELATIONSHIPS Discussant: Niemelä Discussant: Smith

Discussant: Thomas

ANDREA GANZAROLI & NAOKI WAKABAYASHI DENISE SKINNER, MARK ANTONELLA SAUNDERS & HILARY ZUCHELLA DUCKETT

GOODWILL TRUST AND POLICIES, PROMISES AND CREATING TRUST BETWEEN SOCIAL EMBEDDEDNESS IN TRUST: IMPROVING WORK LOCAL AND GLOBAL JAPANESE BUYER-SUPPLIER LIVES IN THE NATIONAL NETWORKS RELATIONSHIPS HEALTH SERVICE

Discussant: Miceli Discussant: Alaszewski Discussant: Akkermans

JARKKO PYYSIÄINEN KARSTEN WILLRODT MICHAEL GRIMSLEY, ANTHONY MEEHAN, GEOFF GREEN & BERNARD STAFFORT

TRUST BUILDING IN INTER- TRUST BUILDING PROMOTING SOCIAL CAPITAL ORGANIZATIONAL INFORMATIONA AND COMMUNITY TRUST SOFTWARE DEVELOPMENT L CUES IN RELATIONS THROUGH THE NETWORKS BUSINESS-TO- MANAGEMENT OF PUBLIC BUSINESS SERVICES MARKETS Discussant: Ganzaroli Discussant: Skinner Discussant: Wakabayashi

TARJA NIEMELÄ LISA THOMAS CAROLE SMITH

INTER-FIRM CO-OPERATION TRUST, COMMITTMENT AND TRUST IN SOCIAL RELATIONS: CAPABILITY IN THE CONTEXT STRATEGIC MARKETING BUILDING CONFIDENCE AND OF NETWORKING FAMILY IMPLEMENTATION MISSING THE TARGET FIRMS: THE ROLE OF TRUST Discussant: Meehan Discussant: Pyysiäinen Discussant: Willrodt Paper presentation session 6

6a: Friday 15.30-17.15 6b: Friday 15.30-17.15 6c: Friday 15.30-17.15 Room 1 Room 12 Room 8 Trust and dealing with Trust, loyalty and brand Trust: conceptual issues knowledge equity and research trends

CHAIR: ANDREJ RUS CHAIR: SANDRO CASTALDO CHAIR: ANTOINETTE WEIBEL

MELANIE ASHLEIGH LUCIA MARCHEGIANI JULIA SPAETH

TRUST AND KNOWLEDGE TRUST AND LOYALTY IN THE A DECADE OF EMPIRICAL TRANSFER: AN SUPPLIERS-CUSTOMERS TRUST EXPLANATORY FRAMEWORK NETWORKS: EVIDENCES RESEARCH: A FOR IDENTIFYING FROM A HIGH-TECH CLUSTER REVIEW OF RELATIONSHIPS WITHIN ANTECEDENTS COMMUNITIES OF OF TRUST PRACTICE. WITHIN ORGANISATION S Discussant: Camp Discussant: Raimondo

Discussant: Bijlsma

LI LI BRUNO BUSACCA & SANDRO JOAQUIN GARCIA CASTALDO THE EFFECTS OF TRUST AND RECENT TRENDS IN TRUST SHARED A TRUST-BASED VIEW OF RESEARCH: AN VISION ON BRAND'S RELATIONAL ANALYSIS ON TOP JOURNALS INWARD DYNAMICS (B.R.D.) KNOWLEDGE TRANSFER IN SUBSIDIARIE S' INTRA- Discussant: Marchegiani Discussant: Spaeth AND INTERORGA NIZATIONAL RELATIONSH IPS

Discussant: Ashleigh

ZOLTÁN NYÍRI RAIMONDO, COSTABILE & MICHAEL JOHANN MEYER GAETANO MICELI

TRUST AS A CRITICAL CUSTOMER LOYALTY THE IMPLICATIONS OF TRUST CULTURAL FACTOR OF PERSPECTIVES: EMPIRICAL FOR THE MEASUREMENT OF ORGANISATIONAL LEARNING EVIDENCES SUPPORTING OPPORTUNISM IN IN INTERNATIONAL STATIC AND DYNAMIC TRANSACTION COST ORGANISATIONS: VIEWS ON THE CUSTOMER ANALYSIS CASESTUDY RELATIONSHIP LIFE CYCLE

Discussant: Li Li Discussant: Busacca Discussant: Garcia

RONALD CAMP KATINKA BIJLSMA, BASTIAAN ROSENDAAL, GERHARD VAN DE BUNT & CLAUDIA RENS

NATIONAL CULTURE, CAN TRUST BREED HEED? CONTROL STRUCTURES, DIFFERENTIAL EFFECTS OF TRUST ON HEED AND AND THE TRUST PERFORMANCE IN A DEVELOPMENT PROCESS NETWORK AND A DIVISIONAL FORM OF ORGANIZING

Discussant: Nyíri Discussant: Meyer