Ebay Assistant

eBay Assistant

VOLUNTEER ROLE DESCRIPTION

PURPOSE

Support the Age UK East eBay team to help maximise sale of donated goods through the charities online store.

ROLE OF THE VOLUNTEER

 Help to coordinate incoming goods from the Stock Generation Team and Shops which are to be sold on eBay  Create a record for each item received on the eBay tracking database and allocate stock numbers.  Research the value of the item using eBay and other online tools  Store the item in its allocated location  List a range of items on eBay following the Age UK East Sussex standard listing template (training will be provided)  Help to monitor eBay enquiries and respond as required under the direction of the eBay Manager  Following completion of the online auction pack and send item to buyer  Help to follow up postal and tracking enquiries  Update the eBay tracking sheet and pass any Gift Aid claim to the manager for completion

SKILLS AND ATTRIBUTES NEEDED

 Experience of using eBay and other online retail sites  Good communication skills  Good research skills  Good IT skills  Trustworthy and reliable

SCOPE eBay Assistant Created: 2012 Date of Review: 10/2012 Date next review: 09/2013  These are office based roles at our Newhaven office  We are looking for volunteers who would be able to provide a minimum of one day per week, either a full day or two half days, though two days would be preferable if the post holder is able to commit this amount of time  We will provide a shared desk, computer and phone

AS A VOLUNTEER WE WOULD ASK YOU TO

 Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish  Attend all training and information days and group meetings  Participate in regular one to one supervision with your line manager  Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times

AS A VOLUNTEER WE WILL OFFER YOU

 An induction and ongoing training with support sessions if required  Reimbursement of travelling expenses  Full recognition of the time, energy and skills volunteers freely give - for example long service and merit awards  The opportunity to be part of a friendly team  Respect for volunteer’s limitations, both in time and emotional involvement  The opportunity to meet other volunteers and attend occasional social events  The opportunity to be involved in the planning and development of Age UK East Sussex  Appropriate insurance cover - to protect you whilst you are acting on behalf of Age UK East Sussex  The opportunity to enhance your skills in fundraising and marketing.

This year Age UK East Sussex has been awarded the Investing in Volunteers accreditation. This shows our commitment to all our volunteers and how we recognise that it is their energy, time and commitment which makes our organisation.

eBay Assistant Created: 2012 Date of Review: 10/2012 Date next review: 09/2013