Bernard Cheng Sustainability, TQM & ISO 9000 Specialist

CURRICULUM VITAE

Personal Details

Name: Bernard Cheng

Address: 177 Kilkenny Drive, Howick, Auckland

Phone: 09 273-1602 021 338-398

E-mail : [email protected]

Objective

To develop a sustainability management career with an international organization so that I can further research into, and implement, sustainability systems frameworks and methodologies to the best international standards.

Summary Profile

 Up-to-date with sustainability concepts and skills as a PhD candidate at the Auckland University of Technology, developing frameworks to quantify and improve sustainability, with a focus on the electricity sector.  Passionate about improving sustainability in our society, especially in the energy sector.  Hold a MBA as well as a M.Sc. in Energy Conservation and the Environment.  Knowledgeable in the business and technical side of the energy industry.  Research level analytical skills in analyzing, debating and solving complex issues.  Excellent project management skill.  Strong communication and relationship skills in coordinating complex tasks.  Work effectively both as a team member and as a self-motivated individual.  Friendly, professional and responsible.

Education Record

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 PhD, Auckland University of Technology (June 2003 – now, thesis already submitted). Research topic: Methodology for Quantification of Sustainability in Industry Sectors – a New Zealand electricity power sector case study.

 MBA, Cardiff University, UK (Sept. 1987 – Sept. 1988). Selective courses: Financial Reporting and Managerial Economics. Project: A Survey of the gas industry in Britain and its technologies.

 M.Sc. in Applied Energy, Cranfield University, UK (Sept. 1984 – Sept. 1985). Specialized in Energy Conservation and the Environment. Project: Energy Audit in a Dunlop mattress and pillow manufacturing plant. Papers studied include: Energy Management, Environmental Protection, Industrial Management, Energy Economics, Fuel Science & Technology, Waste Heat Recovery, Building Services.

 B.Sc. in Energy Studies, Swansea University, UK. (Sept. 1981 – July 1984). Project: Computer Simulation of the tidal movement in the British Channel. Papers studied include: Energy Economics, Industrial Energy Use, Energy & Environmental control in building, Renewable Energy Sources.

 Co-op Dip. in Computer Systems Technologist, Langara University, B.C., Canada. (1991–93)

Employment History

 Lecturer (part-time), Auckland University of Technology (AUT). (Feb. 2005 – July 2005) - Conducted research to prepare lecture material for teams of lecturers. - Gave lectures for the 1st year B.Bus. programme. - Marked assignments, essays and exams. - Participated in the course review process.

 Total Quality Management (TQM) Development Manager (July 1994 – May 1997)  TQM Co-coordinator (Jan. 1994 – June 1994), both with Ericsson (H.K.) Ltd. - Set quality related policies and strategies with the Management Team. - Managed the company’s ISO 9001 certification project. - Built strong relationships with all levels of staff to facilitate the ISO 9000 certification process. - Coordinated 15 teams to establish the company’s operation procedures. - Appointed as the Lead Auditor in Internal Quality Audits - Designed, planned and managed 4 Internal Quality Audits with 9 audit teams. - Analyzed audit results, proposed and managed cross-department improvement projects. - Chaired the company’s Quality Council with a team of 14 cross-division staff to plan and implement 6 successful cross-division Improvement Projects. - Coordinated with an external agency to design and carry out a Customer Satisfaction Survey. - Attended corporate training in Sweden, Singapore and China PRC. - Gave company-wide training (200 staff) in: ISO 9001, Internal Quality Audit, TQM, European Quality Award, 7+7 Management Tools and ISO 14000. - Acted as the Editor of the company’s TQM Newsletter.

 Market Planning Analyst, Shell Hong Kong Ltd. (Feb. 1989 – Sept. 1990) - Conducted research into energy usage, market demand and economic trends. - Coordinated planners from other oil companies to perform Competitor Analysis. - Worked as a team member to generate reports for the management. - Designed cash flow models and sensitivity studies for project evaluation. - Compiled and generated business reports with desktop publishing software. - Worked as a team member to produce the company's Target and Annual Report.

Papers Presented In Conferences

1) Cheng, B.C.M., Wilson, D.I. (July 2004). Predicting the unpredictable: Is the electrical spot price chaotic? Paper presented at the International Conference on Sustainability Engineering and Science, Auckland, New Zealand.

2) Cheng, B.C.M., Wilson, D.I. (April 2006). A Total Quality Management (TQM) Approach to determine an industrial sector’s sustainability – a New Zealand electricity industry case study. Paper presented at the 12th Annual International Sustainable Development Research Conference, Hong Kong.

Other Education

 Leadership training at the Auckland University of Technology.  ISO 9000 Lead Assessor Certificate, P-E Batalas.  “ISO 14000 and Environmental Management Course”, “European Quality Award Self Assessment Course”, “Leadership One Management Training” organized by Ericsson.  Master Practitioner in NLP (Neuro-Linguistic Programming). Certificates in Solution Focused Coaching & Counseling, Erickson College, Vancouver, BC, Canada (Aug. 1997 – Sept. 1998).  GCE “A” and “O” Levels (1977–81) Sutton Valence School, Maidstone, Kent, UK.

Other Employments

 Retail Manager, Colour City Photo Ltd., Auckland (Feb. 2000 – June 2003). - Managed a central Auckland City digital photo lab with a turnover of NZ$950,000 p.a. - In charge of strategic planning, budgeting, marketing, customer service, operations improvements, shop layout and designing promotion campaigns. - Trained staff on customer service and technical operations.

 Associate Trainer, Corporate Training, Training Master Ltd. Hong Kong (1999). - Conducted experiential team building and management training for: - 30 students in Diploma of Management Training from HK Chinese University. - 20 young executives from Artesyn Technologies. - 22 Management Trainees from BMS (Bristol-Myers Squibb), Shanghai office.

 Computer Systems Analyst, Glenayre Electronics Ltd., Canada (Co-op work, Jan. – May 1993). - Administrated a Novell local network (60 users), installed hardware and software. - Developed database systems for six departments using Microsoft ACCESS.

 Computer System Analyst, Timberline Forestry Consultant (Co-op work, May – Sept. 1992). - Developed a computerized project management system using TimeLine. - Designed publications using groff in UNIX and CorelDraw.

 Trainee Chartered Accountant (CA), U.K. (Sept. 1985 – Sept. 1987). Adamsons Chartered Accountants, Barnes Roffe, Keen, Dicey and Grover, and Hughes Allen. - Gained experience in account auditing, book-keeping and preparing Management Accounts.

Academic Awards

 Postgraduate Student Publication Grant, Auckland University of Technology (2007).  Centrally Contestable PhD Scholarship, Auckland University of Technology (2003–06).

 Doctoral Fee Scholarship (Engineering), Auckland University of Technology (2003–06).  Form 6 and 7 Scholarship from Sutton Valance School in the UK.

Additional Education, Training, Skills and Experience

Computer skills in: Word, Excel, PowerPoint, Visio, ACCESS, Outlook, EndNote, GroupWise, Lotus 1-2-3, dBase IV, CorelDraw, PageMaker, Photoshop. Language Skill: English (fluent), Cantonese (fluent), Mandarin (good).

Interests and Community Work

 Board of Trustee for the Catholic primary school “Our Lady Star of the Sea” in Howick, Auckland (2007 – now).  Vice Chairman, Auckland Chinese Community Centre (ACCC), Auckland (2001 – now). - Promoted trade and diplomatic relationships between New Zealand and Asia. - Debated on issues concerning the community and took effective actions. - Responsible for organising community events such as the annual Chinese New Year Festival at Greenlane. - Communicated with government officials to promote cultural exchange.  Student Mentor at Auckland University of Technology (2003 – 04).  Committee Member of the Energy Society and Student Paper journalist in university in the UK.  Traveling, photography, hiking, tennis, classical music and socializing with friends and family.

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