Telstra Cloud Services - Part C - Saas

OUR CUSTOMER TERMS CLOUD SERVICES – ENTERPRISE APPLICATIONS

CONTENTS

1 ABOUT THIS PART 3 2 BUSINESS APPLICATIONS 3 T-Suite 3 3 ENTERPRISE APPLICATIONS 3 4 EXCHANGE MAIL 3 5 CLOUD COLLABORATION MICROSOFT APPLICATIONS 5 What are Cloud Collaboration – Microsoft applications? 5 Eligibility 6 Cloud Collaboration Portal and Cloud Collaboration management console 6 Software 6 Browsers, client applications and operating systems 7 Changes and updates 8 Security 8 Additional services 9 Your cooperation and information 9 Charges 9 Changing licence numbers or plan 9 Term 10 Cancelling your Cloud Collaboration application 10 Early Termination Charges 10 6 CLOUD COLLABORATION - MICROSOFT EXCHANGE 10 What is Cloud Collaboration - Microsoft Exchange? 10 Application features - general 11 Application features - SPAM filtering 13 Application features - Virus protection 14 Application features - Data protection 14 Application features - Mobility 14 Application features – In-Place eDiscovery & Hold 14 7 CLOUD COLLABORATION ARCHIVE 15 What is Cloud Collaboration Archive? 15 Term 15 Application Features - Personal Archive 15 Application Features - Compliance Archive 16 Application features - Journaling 17 Software 17

TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Cloud Services – Enterprise Applications was PAGE 1 OF 26 last changed on 17 October 2014 | TELSTRA UNRESTRICTED OUR CUSTOMER TERMS CLOUD SERVICES – ENTERPRISE APPLICATIONS

8 CLOUD COLLABORATION - MICROSOFT SHAREPOINT 18 What is Cloud Collaboration – Microsoft SharePoint? 18 Application features 18 Application Features - Office Web Apps 19 Application Features - Audit Logs 20 9 CLOUD COLLABORATION - MICROSOFT LYNC20 What is Cloud Collaboration – Microsoft Lync? 20 Application features 20 Application Features - Persistent Group Chat 22 10 CLOUD COLLABORATION – SUITE 22 What is Cloud Collaboration – Microsoft Suite? 22 11 SERVICE LEVELS FOR CLOUD COLLABORATION 22 What are our service levels for Cloud Collaboration applications? 22 Service level exclusions 23 12 SOFTWARE 24

Certain words are used with the specific meanings set out in the General Terms part of the Cloud Services section at http://www.telstra.com.au/customer-terms/business-government/cloud- services/ of Our Customer Terms, or in the General Terms of Our Customer Terms at http://www.telstra.com.au/customer-terms/business-government/index.htm

1 ABOUT THIS PART

1.1 This is Enterprise Applications part of the Cloud Services section of Our Customer Terms. Depending on the nature of the products and services you are receiving under this Cloud Services section, provisions in other parts of the Cloud Services section, as well as in the General Terms of Our Customer Terms at http://www.telstra.com.au/customer- terms/business-government/index.htm, may apply.

1.2 See section one of the General Terms of Our Customer Terms at http://www.telstra.com.au/customer-terms/business-government/index.htm for more detail on how the various sections of Our Customer Terms are to be read together.

1.3 See section one of the General Terms part of the Cloud Services section for more detail on how the various parts of the Cloud Services section are to be read together.

1.4 As part of your product selection under this Enterprise Applications part of the Cloud Services section, we do not monitor or manage any of your other services, including any of your other services provided under the Cloud Services section.

2 ENTERPRISE APPLICATIONS

2.1 The Enterprise Applications product set provides access to common software components that enable you to subscribe to enterprise grade software as a service.

2.2 You may apply for the following Enterprise Applications:

(a) Exchange Mail; and

(b) Cloud Collaboration Microsoft:

(i) Cloud Collaboration – Microsoft Exchange (either dedicated or shared);

(ii) Cloud Collaboration – Archive (this is only available with Cloud Collaboration – Microsoft Exchange);

(iii) Cloud Collaboration – Microsoft SharePoint;

(iv) Cloud Collaboration – Microsoft Lync; and

(c) Cloud Collaboration Suite; and

(d) Infrastructure Software.

3 EXCHANGE MAIL

3.1 The Exchange Mail service is an email service based on the Microsoft Exchange platform. The Exchange Mail service comes with mailboxes for each individual user with its own distinct email address, a spam protection and virus scanning service.

3.2 If you have an IP Solutions service and before you use the Exchange Mail service, we may have to reconfigure one or more IP VPN connections from your IP Solutions service to your Public Network or Private Network products that you are receiving under the Network Services part.

3.3 The Exchange Mail service includes a spam protection feature which identifies and prevents suspected spam emails from reaching your mailbox based on the rules that you select.

3.4 The Exchange Mail service includes a virus protection feature which protects you against viruses contained in emails received by your exchange server by preventing emails that contain known viruses from reaching your mailbox.

3.5 If the virus scanning feature of your Exchange Mail service detects a possible virus, then the email containing the suspected virus will be placed in quarantine while the virus scanning feature attempts to remove the virus. If the virus is successfully removed, the email will be removed from quarantine and forwarded to the inbox of the intended recipient.

3.6 You acknowledge that the spam protection feature of your Exchange Mail service cannot guarantee that:

(a) all spam will be prevented from reaching your mailbox; and

(b) all non-spam email will go through the spam filter to your mailbox.

3.7 You acknowledge that the spam protection rules you set for your Exchange Mail service cannot be set on an individual user basis. The rules that are set by you will apply to all of your users.

3.8 If you reach your storage limit for your Exchange Mail service, you will be unable to send or receive email until you have cleared some of your emails.

3.9 Emails in your junk folder contribute to your storage allowance. It is your responsibility to regularly check the junk mail folder to ensure legitimate emails are retrieved. We may not be able to restore emails classified as spam after they have been deleted.

3.10 You acknowledge that the virus scanning feature of your Exchange Mail service will not scan the following for viruses:

(a) emails greater than 10 MB;

(b) zipped files in emails; and

(c) encrypted or password protected emails or emails that cannot be opened.

3.11 You acknowledge that the virus scanning feature of your Exchange Mail service cannot guarantee that:

(a) all viruses will be detected; and

(b) your email system will be completely protected against viruses.

3.12 You acknowledge that the virus scanning feature of your Exchange Mail service may:

(a) prevent some emails which are not infected with viruses from reaching you; and

(b) cause a delay in delivery of emails to your mailbox.

3.13 In order to receive the Exchange Mail service, you are required to have a registered domain name.

3.14 If you obtain the Exchange Mail service, then you agree to:

(a) comply with the terms and conditions of the Microsoft software as set out in the Vendor Terms and Conditions part of the Cloud Services section;

(b) not remove, modify or obscure any copyright, trademark, or other proprietary rights notices that appear on the Microsoft software, or that appears during the use of that software;

(c) report all known faults with the Enterprise Applications service as and when they arise to the service desk; and

(d) provide on request, where relevant, a suitably qualified or informed representative to advise on requirements, access, security procedures and any other matter within your knowledge or control that will assist us in providing the Enterprise Applications service.

4 CLOUD COLLABORATION MICROSOFT APPLICATIONS

What are Cloud Collaboration – Microsoft applications?

4.1 Cloud Collaboration - Microsoft is a set of managed and locally-hosted collaboration applications based on Microsoft Exchange, SharePoint and Lync. Cloud Collaboration – Microsoft provides a self-service management portal for your users and administrators to manage your application(s) (“Cloud Collaboration Portal”) save for Cloud Collaboration – Microsoft Exchange shared which is managed in the Cloud Collaboration management console.

4.2 You may apply for one or more of the following Cloud Collaboration – Microsoft applications:

(a) Cloud Collaboration – Microsoft Exchange (either dedicated or shared);

(b) Cloud Collaboration – Archive (this is only available with Cloud Collaboration – Microsoft Exchange);

(c) Cloud Collaboration – Microsoft SharePoint;

(d) Cloud Collaboration – Microsoft Lync;

(e) Cloud Collaboration Suite.

4.3 In the event that you experience a fault with a Cloud Collaboration – Microsoft application, or have any queries in relation to your Cloud Collaboration – Microsoft applications, you may contact the Cloud Services service desk.

4.4 When contacting the service desk you must provide all relevant information we reasonably require, including:

(a) site address (including site contact details where on-site attendance may be required);

(b) details of the fault or request; and

(c) account number (if applicable).

4.5 You acknowledge that the accessibility and functionality of the Cloud Collaboration Portal, Cloud Collaboration management console and Cloud Collaboration – Microsoft applications may be affected by your network connection, browser and/or computer system you are using.

Eligibility

4.6 We require that you maintain a Telstra internet access service or Telstra Next IP private network to subscribe to the Cloud Collaboration – Microsoft application(s). The cost associated with your access service is not part of the cost of the Cloud Collaboration – Microsoft application(s).

Cloud Collaboration Portal and Cloud Collaboration management console

4.7 The Cloud Collaboration Portal is a web portal hosted by us that your end users and administrators can access so that you can review information, manage your application(s) and access other support services and tools in relation to the Cloud Collaboration – Microsoft applications (excluding Cloud Collaboration – Microsoft Exchange shared).

4.8 The Cloud Collaboration Management Console is a web portal hosted by us that your administrators and password managers can access so that you can review information, manage your application(s) and access other support services and tools in relation to the Cloud Collaboration – Microsoft Exchange shared application.

4.9 You are responsible for ensuring the confidentiality and security of any user ID and password we provide you to access the Cloud Collaboration Portal and Cloud Collaboration management console. We will not be liable for any loss or damage that you or any other person may suffer in relation to any unauthorised access to or use of the Cloud Collaboration Portal or Cloud Collaboration management console.

Software

4.10 You must install service software, other software, upgrades and patches as directed by us. If you fail to do so, we may suspend or not support your Cloud Collaboration – Microsoft application(s).

4.11 The terms and conditions regarding use of Microsoft software that apply to you are set out in the Vendor Terms and Conditions part of the Cloud Services section of Our Customer Terms.

4.12 You are responsible for ensuring that you comply with the licence terms of any software (such as application software or operating system) which you install or use in connection with your Cloud Collaboration – Microsoft applications.

4.13 If you are a Microsoft Volume Licensing customer covered by Microsoft Software Assurance, you may be able to use your eligible software licences for your Cloud Collaboration application(s). You will need to apply to Microsoft for permission to use your existing software licences with your Cloud Collaboration – Microsoft application(s). We can provide further information regarding mobility licensing upon request.

4.14 In addition to the terms set out in the Vendor Terms and Conditions part you will need to comply with the terms of your licence agreements with Microsoft if you use your existing software licences.

4.15 For each Cloud Collaboration – Microsoft application you subscribe to you must obtain and maintain a user licence for each of your employees, agents and contractors who will be using the Cloud Collaboration – Microsoft application.

4.16 For each Cloud Collaboration – Microsoft application you subscribe for:

(a) to obtain the Cloud Collaboration – Microsoft application features listed as ‘Standard’, you need to have a current Standard CAL, Enterprise CAL, Core CAL Suite or CAL Suite, with an active Software Assurance Subscription. If you do not have these licences for each of your users, you will need to procure the relevant Standard SAL from us at an additional cost (set out in your application form);

(b) to obtain the Cloud Collaboration – Microsoft application features listed as ‘Enterprise’ and for the Cloud Collaboration Archive add-on, you need to have a current Enterprise CAL or Enterprise CAL Suite, with an active Software Assurance Subscription for the applicable Cloud Collaboration – Microsoft application(s). If you do not have these licences for each of your users, you will need to procure the relevant Enterprise SAL from us at an additional cost (set out in your application form).

(c) you will need to obtain and maintain licenses for Server Enterprise, with an active Software Assurance Subscription, for the number of servers that we advise you of. If you do not have these licenses for the total number of servers we advise, you will need to procure the Enterprise SAL for Software Assurance for from us at additional cost (set out in your application form) for each of your end users of the Cloud Collaboration – Microsoft application(s).

Browsers, client applications and operating systems

4.17 We do not warrant that either the Cloud Collaboration Portal, Cloud Collaboration management console or the Cloud Collaboration – Microsoft applications will support all operating systems, desktop applications and browsers.

4.18 You are responsible for having the platforms, systems, hardware and software for each user which is required for access to, and use of, the Cloud Collaboration – Microsoft applications. We can provide you with details of the compatible platforms, systems, hardware and software on request. You acknowledge that if you do not have such platforms, systems, hardware or software you and your users may not be able to access or use the Cloud Collaboration – Microsoft applications. In such circumstances, you will still be liable for all fees and charges in relation to your subscription for the application(s).

4.19 Although the Cloud Collaboration Portal, Cloud Collaboration management console and the Cloud Collaboration – Microsoft applications may work with other operating systems and browsers, use of unsupported operating systems and browsers may limit the function of the Cloud Collaboration Portal, Cloud Collaboration management console and Cloud Collaboration – Microsoft applications and the technical support we can provide you.

Changes and updates

4.20 The following clauses apply in addition to our rights set out in the General Terms part of the Cloud Services section of Our Customer Terms.

4.21 We can make changes to the Cloud Collaboration Portal, Cloud Collaboration management console and your Cloud Collaboration – Microsoft application at any time (although we are not obliged to do so).

4.22 Changes to your Cloud Collaboration – Microsoft application may include updates, additional functionality, supplements, add-ons, patches or bug-fixes ("Updates"). Updates may be subject to additional terms and conditions. If you acquired the software licences from us for the updated software, we will notify you of any additional terms and conditions before the Updates are installed or otherwise applied to your Cloud Collaboration – Microsoft application. If you acquired the licences from a third party (including Microsoft), we will notify you of the Updates, but it is your responsibility to check whether your licence terms and conditions have changed. Once installed, the Updates form part of your Cloud Collaboration – Microsoft application.

4.23 You may experience a disruption to your Cloud Collaboration Portal, Cloud Collaboration management console access or your Cloud Collaboration – Microsoft application when we make changes or as a result of Updates.

4.24 With the exception of emergency work required in order to ensure the stable and secure delivery of the Cloud Collaboration – Microsoft applications or fault restoration activity, we will perform changes and Updates during scheduled maintenance times (“Scheduled Downtime”).

4.25 We will upgrade the Cloud Collaboration – Microsoft applications when new versions are released by our Suppliers, but after we undertake integration and testing activities. With respect to major version upgrades, we will notify you of the availability from us of the new version of the application as soon as possible.

4.26 For Cloud Collaboration – Microsoft Exchange shared, we will notify you of the date by which your upgrade will be completed with the new version.

4.27 For all other Cloud Collaboration – Microsoft applications, we will:

(a) notify you of the date by which your upgrade must be completed (“Upgrade Deadline”) at least 12 months in advance. The Upgrade Deadline will also be at least 6 months after we have made the new version available; and

(b) agree with you a date for the upgrade to your application to be undertaken within the period between the launch date and the Upgrade Deadline.

Security

4.28 Whilst the security of your information is important to us, we do not guarantee the security of any Cloud Collaboration – Microsoft application or any information or data you send, receive or store using any Cloud Collaboration – Microsoft application, unless we agree otherwise with you.

Additional services

4.29 If you require assistance with a network assessment or system design and implementation or migration of your existing data, you can separately apply for professional services from us.

Your cooperation and information

4.30 You must cooperate with us when we install, test or make changes to your Cloud Collaboration – Microsoft application(s).

4.31 You must provide us with full and complete information (including configuration information) when you apply for your Cloud Collaboration – Microsoft application(s). You must also provide us any additional information we ask for when we make changes your Cloud Collaboration – Microsoft application(s).

4.32 If the information that you provide us is inaccurate or not complete, your Cloud Collaboration – Microsoft application(s) may not work properly (or at all).

4.33 If you wish to change the information you provided us, we may charge you for additional work that is required to reflect the changed information in your Cloud Collaboration – Microsoft application(s).

4.34 We will not be liable for problems with your Cloud Collaboration – Microsoft application(s) to the extent that those problems are caused by you including where you have changed your equipment configurations, settings, introduced incompatible software or used your Cloud Collaboration – Microsoft application(s) in a way that is inconsistent with our instructions.

Charges

4.35 Without limiting any other charges payable by you under these Our Customer Terms, you agree that we will charge you on a monthly basis for all for your Cloud Collaboration – Microsoft applications at the rate specified in your application form.

4.36 The charges for your Cloud Collaboration – Microsoft application(s) will be the greater of the minimum monthly charge (as specified in your application form) and the sum of the charges for your Cloud Collaboration – Microsoft application(s), as specified in your application form. The minimum monthly charge is not applicable for the Cloud Collaboration – Microsoft shared service.

4.37 We will start charging you for your Cloud Collaboration – Microsoft application(s) once we have activated the application(s). We will notify you once we have activated your application(s).

Changing licence numbers or plan

4.38 Unless expressly stated to the contrary in these Our Customer Terms for a particular Cloud Collaboration – Microsoft application, if you wish to increase or decrease the number of users or change plan, you can do so at any time through the Cloud Collaboration Portal or the Cloud Collaboration management console. Any changes to the number of your users or to your plan will be pro-rated from the date of the change but do not change your minimum monthly charge, if applicable.

4.39 Unless expressly stated to the contrary in these Our Customer Terms for a particular Cloud Collaboration – Microsoft application:

(a) the term that you can subscribe to a Cloud Collaboration – Microsoft application for will be the term set out in your application form. We may charge you an Early Termination Charge if your Cloud Collaboration – Microsoft application(s) are

cancelled before the end of the Initial Term;

(b) if your subscription has not been terminated on or before the date the Initial Term expires, it will be renewed as a casual service on a month to month basis (the "Renewal Term"); and

(c) during the Renewal Term, we will provide you with the Cloud Collaboration – Microsoft application(s) on the same terms except that you can terminate your subscription at any time, with at least 30 days notice. If you do so, we will not charge you any early termination charge, but you will be liable to pay the monthly fees for the application for the month in which you terminate.

Cancelling your Cloud Collaboration application

4.40 You can cancel Cloud Collaboration – Microsoft application end-user subscriptions through the Cloud Collaboration Portal or the Cloud Collaboration management console. If you wish to cancel a Cloud Collaboration – Microsoft application completely, you need to provide us with notice via email unless otherwise expressly set out for a particular application in Our Customer Terms.

4.41 If you have cancelled some or all of your Cloud Collaboration – Microsoft application end- user subscriptions through the Cloud Collaboration Portal or the Cloud Collaboration management console but have not cancelled a Cloud Collaboration – Microsoft application completely (i.e. by way of notice to us), you will continue to be charged at least the minimum monthly charge as stated in your application form, if applicable.

4.42 If your Cloud Collaboration – Microsoft application is cancelled for any reason, you must immediately delete all copies of the application software in your possession or under your control.

Early Termination Charges

4.43 If your Cloud Collaboration – Microsoft application is cancelled for any reason (other than our material breach), we will charge you for the month in which you terminate the application and an early termination charge may apply. The early termination charge is calculated as an amount equal one month’s charges.

5 CLOUD COLLABORATION - MICROSOFT EXCHANGE

What is Cloud Collaboration - Microsoft Exchange?

5.1 Cloud Collaboration - Microsoft Exchange is a Telstra-hosted and managed enterprise email messaging application based on Microsoft Exchange, which enables users in your organisation to send and receive emails.

5.2 You can apply for:

6 Cloud Collaboration – Microsoft Exchange dedicated: where we provide you a single tenancy Exchange instance; and/or

7 Cloud Collaboration – Microsoft Exchange shared; where we provide an Exchange instance that you may share with other customers.

Application features - general

7.1 The Cloud Collaboration – Microsoft Exchange applications include the following features (which may be revised by us from time to time in accordance with these Our Customer Terms):

Cloud Collaboration – Microsoft Cloud Collaboration – Microsoft Exchange dedicated Exchange shared

Application For each user For each user For each user For each user Feature for which you for which you for which you for which you maintain an maintain an maintain an maintain an Standard Enterprise Standard Enterprise License License License License

Customer Customer Customer Customer Mailbox size selectable: selectable: selectable: selectable: XS – 250MB XS – 250MB

S – 1GB S – 1GB

M – 5GB M – 5GB M – 5GB M – 5GB L – 10GB L – 10GB L – 10GB L – 10GB XL – 25GB XL – 25GB XL – 25GB XL – 25GB

Outlook Web Yes Yes Yes Yes App (regular and light versions)

Mailbox access Yes Yes Yes Yes through the POP3 protocol

IMAP mailbox Yes Yes Yes Yes access through the IMAP4 protocol

Support of Yes Yes Yes Yes Microsoft Exchange ActiveSync®

ActiveSync Yes – Standard Yes – Yes – Yes – Remote Device Settings Advanced Standard Advanced Wipe Settings Settings Settings

Support for No No No No BlackBerry (via BES)

Support for No No No No BlackBerry (via BIS)

Hosted No No No No voicemail (unified messaging)

In-Place eDiscovery only Yes No No eDiscovery & Hold

Standard Yes Yes No No Journaling

Premium No Yes No No Journaling

Rolling Legal No Yes – with No Yes – with hold capabilities Compliance Compliance Archive add- Archive add- on on

Personal Archive No Yes – with No No Personal Archive add- on

Shared mailbox Yes Yes Yes Yes functionality

Global Address Yes Yes Yes Yes List access

“Send on Behalf Yes Yes Yes Yes of” and “Send As”

Catch-all No No No No Mailbox

Message Size 25MB total 25MB total 25MB total 25MB total Limit including including including including attachments attachments attachments attachments

Attachment Size 10MB 10MB 10MB 10MB Limit maximum maximum maximum maximum attachment attachment attachment attachment

Recipient Limit 1,500 recipients 1,500 1,500 1,500 per day recipients per recipients per recipients day day per day

Message Rate 30 messages 30 messages 30 messages 30 messages Limit per minute per minute per minute per minute

Application features - SPAM filtering

7.2 The spam filtering feature operates for incoming email sent to users of the Cloud Collaboration - Microsoft Exchange applications. It identifies and prevents emails that are suspected spam from reaching your mailbox.

7.3 You acknowledge that the spam protection feature:

(a) may not prevent all spam from reaching a user's mailbox; and

(b) may prevent some emails that are not spam from reaching a user's mailbox.

Application features - Virus protection

7.4 The virus protection feature helps protect incoming, outgoing, and internal messages from malicious software transferred through emails sent to users of the Cloud Collaboration - Microsoft Exchange applications.

7.5 You acknowledge that the virus scanning feature cannot guarantee that:

(a) all viruses will be detected; and

(b) your email system will be completely protected against viruses.

7.6 You acknowledge that the virus scanning feature may:

(a) prevent some emails which are not infected with viruses from reaching you; and

(b) cause a delay in delivery of emails to your mailbox.

Application features - Data protection

7.7 The data protection features in the Cloud Collaboration - Microsoft Exchange applications include:

(a) deleted item recovery for up to 14 days from the time of deletion; and

(b) deleted user mailbox recovery for up to 30 days from the time of deletion,

after these retention periods, the data will be purged and will be unrecoverable.

Application features - Mobility

7.8 Users can access the Cloud Collaboration - Microsoft Exchange applications mailbox with compatible mobile devices that are enabled for Exchange ActiveSync. We will notify you which mobile devices are compatible on request.

7.9 It is your responsibility to procure, deploy, manage settings for, and support, your device(s) and the necessary software on it and to ensure you have an appropriate and compatible data plan in place to access the Cloud Collaboration – Microsoft Exchange applications through your device(s).

Application features – In-Place eDiscovery & Hold

7.10 In-Place eDiscovery & Hold is a search capability provided as part of the Cloud Collaboration Microsoft Exchange dedicated offering (it is not available for Cloud Collaboration – Microsoft Exchange shared). It allows users to search the entire mailbox database for messages based on user defined criteria. A search also includes any archive and journaling mailboxes along with standard user mailboxes. Access to this functionality is limited to administrators.

7.11 Search results can be put on hold (also called ‘in-place hold’ or ‘legal hold’) with a retention period so that the searched messages are available as long as they are required for and are not deleted. The hold feature requires that for each user you maintain an Enterprise License.

7.12 If there is a difference in retention period set as part of eDiscovery and the retention period set as part of Compliance Archive, the longer retention period will apply.

8 CLOUD COLLABORATION ARCHIVE

What is Cloud Collaboration Archive?

8.1 The Cloud Collaboration Archive add-on is a Telstra-hosted archiving solution for organisations using Cloud Collaboration – Microsoft Exchange, which require personal archive or compliance archive for their email.

8.2 You must subscribe to the Cloud Collaboration – Microsoft Exchange application in order to use Cloud Collaboration Archive.

8.3 The Cloud Collaboration Archive add-on is available to your employees, agents and contractors as a paid option.

8.4 You may apply for one or more of the following Cloud Collaboration Archive add-ons:

(a) Cloud Collaboration Personal Archive (not available for Cloud Collaboration – Microsoft Exchange shared)

(b) Cloud Collaboration Compliance Archive; or

(c) Journaling (not available for Cloud Collaboration – Microsoft Exchange shared)

8.5 You can subscribe to the Cloud Collaboration Personal Archive on a casual (month to month) basis. You may provision and de-provision personal archive for your users as required (it is not available to Cloud Collaboration – Microsoft Exchange shared users).

8.6 You must subscribe to the Cloud Collaboration Compliance Archive for the same term as your Cloud Collaboration – Microsoft Exchange dedicated application (“Initial Term”).

8.7 Unless you or we cancel your Cloud Collaboration - Microsoft Exchange dedicated application subscription, your subscription to Cloud Collaboration Archive will automatically renew on a monthly basis after the Initial Term.

8.8 You may cancel your Cloud Collaboration Compliance Archive subscription at any time by giving us at least thirty (30) days' notice. For all Cloud Collaboration – Microsoft applications (apart from Cloud Collaboration – Microsoft Exchange shared), we may charge you an Early Termination Charge if you cancel before the completion of the Initial Term.

Application Features - Personal Archive

8.9 Cloud Collaboration Personal Archive is a specialised mailbox that appears alongside the user's primary mailbox folder in compatible versions of Microsoft Office Outlook and Microsoft Office Web App. Messages stored in the Personal Archive do not count towards the primary mailbox quota. Cloud Collaboration Personal Archive is not available for Cloud Collaboration – Microsoft Exchange shared.

8.10 Each user for which you maintain a Cloud Collaboration – Microsoft Exchange dedicated service can be provisioned with a personal archive. A personal archive can only be used for the storage of messaging data.

8.11 A user can import data to their personal archive in the following four ways:

(a) import data from a .pst file using Outlook’s Import and Export wizard;

(b) drag email messages from .pst files into the archive;

(c) drag email messages from the primary mailbox into the archive; and

(d) let archive policies automatically move email messages from the primary mailbox, based on the age of the messages.

8.12 The Cloud Collaboration Personal Archive add-on allows users to connect to their archive mailboxes from compatible Microsoft Outlook platforms.

8.13 The Microsoft data protection features for Cloud Collaboration Personal Archive include:

(a) deleted item recovery for up to 14 days from the time of deletion;

(b) deleted user mailbox recovery for up to 30 days from the time of deletion,

after these retention periods, the data will be purged and will be unrecoverable.

Application Features - Compliance Archive

8.14 Cloud Collaboration Compliance Archive is an add-on that retains all messages sent or received by your users for a specified period of time.

8.15 For Cloud Collaboration – Microsoft Exchange dedicated, Compliance Archive must be provisioned for all users connected to your service. It is not possible to provision Compliance Archive to only a subset of your users. For Cloud Collaboration – Microsoft Exchange shared, Compliance Archive can be provisioned on a per-user basis.

8.16 Compliance Archive retains messages, journal content, calendar, and contact information once it is deleted by end users.

8.17 You need to specify the data retention period when you request compliance archive. Fixed duration and indefinite retention periods can be provisioned.

8.18 Compliance Archive provides the following features:

(a) Retain messages, journal content, calendar, and contact information;

(b) Configurable retention period;

(c) Multi-mailbox search; and

(d) Attachment discovery.

8.19 Compliance Archive will purge content once your chosen retention period has elapsed. At this point, content will be unrecoverable.

8.20 Individual user content will be purged once the user is deleted in the application. The Microsoft data protection feature for Cloud Collaboration Compliance Archive will retain the user content for up to 30 days from the time of deletion. After this retention period, the user data will be purged and will be unrecoverable. If you wish to retain the user content we recommend that you disable the user rather than delete them. If Compliance Archiving is removed for a user within Cloud Collaboration Microsoft Exchange shared, the user data will no longer be retained for the retention period.

Application features - Journaling

8.21 Cloud Collaboration Journaling is an add-on that records all email communications through Exchange as they happen and stores them in a designated mailbox controlled by your Exchange server.

8.22 Targeted journal rules can be set using the Exchange Admin Center by specifying the recipient’s SMTP address. The recipient can be:

(a) an Exchange mailbox;

(b) a distribution group; or

(c) a contact.

8.23 All messages sent to or from the specified recipient are stored.

8.24 If a distribution group is specified as a journaling recipient, all messages sent to and from members in the distribution group are stored. If a journaling recipient is not specified, all messages sent to or from recipients that match the journal rule scope are stored.

8.25 Journaling is offered in two options:

(a) Standard Journaling;

(b) Premium Journaling.

8.26 Standard Journaling is configured on all mailbox databases configured in the solution. It enables the journaling agent to journal all messages sent to and from Cloud Collaboration Microsoft Exchange solution mailboxes.

8.27 Premium journaling enables the journaling agent to perform more granular journaling by using journal rules. Instead of journaling all mailboxes on all Cloud Collaboration - Microsoft Exchange databases, journal rules can be configured. You must have an Enterprise license to use premium journaling.

Software

8.28 To access Personal Archive through an Outlook desktop client, you need to have a current license for compatible version of Office Professional Plus through Microsoft volume licensing. We can notify you of the compatible versions on request.

9 CLOUD COLLABORATION - MICROSOFT SHAREPOINT

What is Cloud Collaboration – Microsoft SharePoint?

9.1 Cloud Collaboration - Microsoft SharePoint is a Telstra-hosted and managed enterprise document management and collaboration application based on Microsoft SharePoint, which enables users in your organisation to upload and share documents, and create and manage intranet sites.

Application features

9.2 The Cloud Collaboration – Microsoft SharePoint application includes the following features (which may be revised by us from time to time in accordance with these Our Customer Terms):

Application Feature For each user for which you For each user for which you maintain an Standard maintain an Enterprise License License

Customer selectable: Customer selectable: Personal Site S – 100MB S – 100MB

M – 500MB M – 500MB

L – 1GB L – 1GB

None – N/A None – N/A

General Storage for Minimum 200GB purchase; Minimum 200GB purchase; Site Collections available in 200GB available in 200GB increments increments

Office Web Apps Yes – with Web Apps add-on Yes – with Web Apps add-on

SkyDrive Pro Yes Yes

Social Features Yes Yes

Web Content Yes Yes Management

Enterprise Search Yes – Standard Yes – Advanced features

SharePoint Lists Yes Yes

Active Directory Sync Yes Yes

OOTB Web Parts Yes Yes

Templates Yes Yes

Usage Reporting and Yes Yes Logging

Application Feature For each user for which you For each user for which you maintain an Standard maintain an Enterprise License License

Workflow 2010 Yes Yes

Public Websites No No

BI Centre No No

Dashboards No No

Excel Services No No

Power View No No

PowerPivot No No

PerformancePoint No No

Windows PowerShell No No Support

Developer Features No No

Application Features - Office Web Apps

9.3 The Office Web Apps feature offers browser-based versions of Microsoft Office applications such as Word, PowerPoint and Excel.

9.4 The Office Web Apps feature is available with Cloud Collaboration – Microsoft SharePoint for an additional fee (as set out in your application form). If you are also subscribing for Cloud Collaboration – Microsoft Lync, the Office Web Apps feature is included at no additional cost and can be used with Cloud Collaboration – Microsoft SharePoint for so long as you continue to subscribe for Cloud Collaboration – Microsoft Lync.

Application Features - Audit Logs

9.5 You can use the audit feature of Cloud Collaboration - Microsoft SharePoint to track which users have taken what actions on the sites, content types, lists, libraries, list items, and library files of site collections.

9.6 It is important to be aware that when you select an event to be audited for a site collection, it will be audited for every item in the site collection each time the event occurs. Auditing can potentially generate a large number of audit events, creating a large

audit log. This log data will count towards you data allocation.

10 CLOUD COLLABORATION - MICROSOFT LYNC

What is Cloud Collaboration – Microsoft Lync?

10.1 Cloud Collaboration - Microsoft Lync is a Telstra-hosted and managed enterprise real- time communication application based on Microsoft Lync, which enables users in your organisation to talk, share desktop and programs, and work together in real time.

Application features

10.2 The Cloud Collaboration – Microsoft Lync application includes the following features (which may be revised by us from time to time in accordance with these Our Customer Terms):

Application Feature For each user for which For each user for which you maintain an you maintain an Standard License Enterprise License

Instant Messaging Yes Yes

Presence Indicator Yes Yes

File Transfers Yes Yes

Lync-to-Lync AV calls – Yes Yes One-to-one

Lync-to-Lync AV calls – No Yes Three or more parties

Office Web Apps Yes Yes

Conferences No Yes – Up to 250 capacity

Desktop and Application No Yes sharing

White boarding and No Yes annotations

Client side recording and Yes Yes playback

Upload for PowerPoint, No Yes

Application Feature For each user for which For each user for which you maintain an you maintain an Standard License Enterprise License

multimedia and other file types

Federation with OCS/Lync Yes Yes Server/Lync Online organisations

IM/presence/audio/video Yes Yes with Windows Live Messenger

Presence interoperability Yes Yes with Exchange & SharePoint on-premise

Presence interoperability Yes Yes with Microsoft Exchange Online & Microsoft SharePoint Online

Presence interoperability Yes Yes with Cloud Collaboration – Microsoft Exchange & Cloud Collaboration – Microsoft SharePoint

External Voice No No capabilities

Persistent Group Chat Yes – with Persistent Yes – with Persistent Group Chat add-on Group Chat add-on

Application Features - Persistent Group Chat

10.3 The Persistent Group Chat feature enables users to participate in multiparty, topic-based conversations that persist over time. Messages posted to chat rooms (discussion forums) can be persistent (that is, available over time), so that people from different locations and departments can participate, even when they are not all online at the same time.

10.4 If you require the Persistent Group Chat feature, there will be an additional fee (as set out in your application).

11 CLOUD COLLABORATION – SUITE

What is Cloud Collaboration – Microsoft Suite?

11.1 A Cloud Collaboration – Microsoft Suite is a bundled offer that consists of multiple eligible Cloud Collaboration applications.

11.2 The terms and conditions which apply to each of the individual Cloud Collaboration applications (set out above) and which are included in your Cloud Collaboration – Microsoft Suite are the terms apply to your use of the Cloud Collaboration – Microsoft Suite.

12 SERVICE LEVELS FOR CLOUD COLLABORATION

What are our service levels for Cloud Collaboration applications?

12.1 Except as set out below, the service level terms applicable to the Cloud Collaboration applications are set out in the service level section of the General Terms part of the Cloud Services section of Our Customer Terms.

12.2 The Service Activation service levels in the General Terms part of the Cloud Services section of Our Customer Terms do not apply to the Cloud Collaboration applications.

12.3 Unless a service level exclusion applies, we aim to meet the following service levels for your Service:

Service Availability Cloud Collaboration Portal and Cloud Collaboration management 9 console 9 . 9 % Cloud Collaboration – Microsoft Exchange 9 9 . 9 5 % Cloud Collaboration – Microsoft SharePoint 9 9 . 9 5 % Cloud Collaboration – Microsoft Lync 9 9 . 9 5 %

12.4 Service availability for Cloud Collaboration is calculated in accordance with the following formula:

Total number of Total number of Total minutes of x - minutes in a month user mailboxes downtime for all users

Total number of Total number of minutes in a month x user mailboxes

12.5 "Downtime" has the following meaning in respect of the following Cloud Collaboration applications:

Cloud Downtime means: Collaboration Service

Cloud Any period of time when Collaboration – end users are unable to Microsoft send or receive email with Exchange Outlook Web Access

Cloud Any period of time when Collaboration – the SharePoint application Microsoft is unavailable for end SharePoint users to access

Cloud Any period of time when Collaboration – the Lync application is Microsoft Lync unavailable for end users to access

Cloud Any period of time when Collaboration end users are unable to Portal and Cloud view or change settings Collaboration on their account via the management Cloud Collaboration Portal console or Cloud Collaboration management console.

12.6 Downtime does not include the period of time when the Cloud Collaboration portal or application is not available as a result of Scheduled Downtime. Scheduled Downtime means those times where we notify you in advance of such Downtime. Scheduled Downtime will be between the hours of 1 am to 3 am (AEST) every Sunday and Wednesday.

Service level exclusions

12.7 In addition to the service level exclusions set out in the General Terms part of the Cloud Services section of Our Customer Terms, we will not be liable for failure to meet a Service Level (for any Cloud Collaboration application) which:

(a) is attributable to an event not reasonably within our control;

(b) results from any problems or unavailability of internet connectivity or your internal network;

(c) occurs during Scheduled Downtime;

(d) without limiting any of the above, is due to any of the following faults:

(i) faults caused by hardware, software or systems used by you (such as due to incompatibility), unless such hardware, system, software is provided by us as part of the service;

(ii) faults caused by you or any person accessing your service using your password or access key or by your invitation;

(iii) faults caused by your negligence or the negligence of any person accessing your service using your password or access key or by your invitation;

(iv) faults due to wilful damage to your service by you or any person accessing your service using your password or access key or by your invitation;

(v) faults with your equipment that have not been caused by us; or

(e) is a result of downtime required by us to implement an emergency or planned outage to perform urgent or maintenance work. We aim to provide you with as much notice (through the Cloud Collaboration portal and by email) as possible before an emergency outage.

13 INFRASTRUCTURE SOFTWARE

13.1 From time to time we may make available different software services on the Cloud Services portal at https://cloud.telstra.com/, or via an application form or other agreement with us. We may add or remove particular software services at any time. We will try to give you at least 30 days notice before removing a particular software service. Unfortunately we may not be able to do so if the removal is required or made by one of our suppliers.

13.2 The software service is available shared server products in Australia. If you cancel your shared server, the software services which make up your software service will also be cancelled.

13.3 Where we acquire those software services from a third party, you acknowledge that the Vendor Terms and Conditions part of the Cloud Services section or other terms and conditions specified by that third party may apply to software services you select. We will endeavour to notify you of these third party terms and conditions via the Cloud Services portal, an application form or other agreement.

13.4 To the extent permitted by law:

(a) we supply the software services on an "as is" basis, without warranties of any kind (including those that would otherwise be implied by law); and

(b) except as otherwise specified in Our Customer Terms, we make no representations about the suitability, reliability, availability, timeliness, lack of viruses (or other harmful components), accuracy and/or ownership of the information, software, products, services and related graphics contained within or generated by the software services.

13.5 You acknowledge that you are responsible for determining that a software service is suitable to meet your requirements and is compatible with the operating system on your shared server. You warrant that you have not relied on any representations made by us or our third party suppliers, and have relied on your own skill and judgment or that of your advisers when selecting the software services.

13.6 The software service does not include the provision of new releases. If these become available and you agree to acquire them we may charge you for any additional work that is required to upgrade your software services. Minor releases, patches or updates may be available from time to time from within the software service. It is your responsibility to manage any available minor releases, patches or updates.

13.7 You must keep, and ensure each user keeps, any licence keys, passwords or other similar information (which may be provided to you by Telstra, or to which you may be able to gain access when using the software services) confidential and not use or disclose that information for any purpose.

13.8 You must notify us immediately about any possible misuse or security breach relating to the software services, any licence key, password or similar information.

Installation

13.9 Once you have agreed to acquire a particular software service, we will install software on your shared server in accordance with your instructions.

13.10 Once the installation is complete, you are responsible for all configuration or other changes to that software. You may not move or copy the software once it is installed on your shared server.

13.11 You must provide us with accurate and complete information (including configuration information) as reasonably required by us, including when you apply for and as part of the installation process for your software services.

13.12 If the information that you provide us is inaccurate or not complete, your software services may not work properly (or at all), or may result in disruptions, loss of data or other issues.

13.13 If you wish to change the information you provided us, we may charge you for any additional work that is required to reflect the changed information.

13.14 If you request that we reinstall software on your shared server as part of a particular software service, we may charge you for this additional work.

13.15 Other than the installation and reinstallation services set out above, we do not provide any support as part of this software service. We also do not provide any service levels for the software service and any service levels set out in the service levels section of the General Terms part of the Cloud Services section apply to your shared server product only.

13.16 We will not be liable for issues with your software service to the extent that those issues are caused by you, including information provided by you, where you have changed your equipment configurations, settings, introduced incompatible software or used your software services in a way that is inconsistent with the terms and conditions that apply to your software service or our instructions.

13.17 You are responsible for uninstalling the software, including once you are no longer acquiring the software services from us. If we request, you must provide us with evidence that you have removed the software from your servers and other equipment (or alternatively with

evidence that you have separately acquired a licence for that particular software from a third party).

TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Cloud Services – Enterprise Applications was PAGE 26 OF 26 last changed on 17 October 2014 | TELSTRA UNRESTRICTED