Apply the Cultural Web Model

Apply The Cultural Web Model - Feedback

This task asked you to examine an organisation (or other) you are familiar with in the context of Johnson and Scholes’ Cultural Web model. Some examples using the UK’s National Health Service are given below. Read through it and compare it to your own web – it may help prompt your thoughts and enable you to develop your own analysis further! Johnson and Scholes’ model is given below:

Symbols

Stories Power Structure The Paradigm

Rituals Company and structure routines Methods of Control

Adapted from Johnson and Scholes (2006)

Stories

 New Cures  Villains (politicians and self-interest)  Heroes and heroism amongst staff  Change agents are fools  Medics vs managers  The golden age of the NHS

1 Routines and Rituals

 Ward rounds  Clinical rituals  Consultation ceremonies  Patient institutionalisation (waiting rooms, putting to bed, waking up, medication)  Hand cleaning  Blaming next tier

Organisational Structure

 Hierarchical  Mechanistic  Pecking order of services – political priorities  Tribal

Control Systems

 Financial Reporting  Waiting lists  Targets  Professional responsibility

Power Structures

 Fragmentation between professional bodies, doctors, senior clinicians, managers and administrators  Old boys’ network  Politicians

Symbols

 Terminology and acronyms  White coats/uniforms  Retinues  Doctors’ dining room  Big institutions

2 The Paradigm

 NHS is a ‘good thing’  Public service & National Institution  Free at point of delivery  Clinicians’ values  Providers know best

(Adapted from notes from the School of Management, Salford University)