Sample Client Satisfaction Survey

Sample Client Satisfaction Survey (Place Company Name & Address here)

Name of Client: ______

How do you rate our… Comments 1 Overall quality of product Excellent Good Average Below Poor Average /deliverable (consider factors such as appearance, finish, and ease of use) 2 technical competence of our Excellent Good Average Below Poor team Average 3 professionalism in handling your Excellent Good Average Below Poor requests / concern Average 4 responsiveness in attending to Excellent Good Average Below Poor your queries Average 5 timeliness in delivery Excellent Good Average Below Poor Average 6 extent to which the deliverable Excellent Good Average Below Poor match specifications Average 7 Extent to which the deliverables Excellent Good Average Below Poor meet your requirements Average (regardless of your answer to question 6 above)

8. What promoted you to select us:

9. Do the reasons that prompted you to select us still hold: YES / NO. If NO, specify what is lacking

10. Have you found any thing positive in our services that you did not expect when you initially selected us

11. What can we do to improve our services further

12. How would you compare our services with any other vendor you deal with: BETTER / EQUAL / WORSE Please explain

13. Would you come back to us for future requirements: YES / NO. If NO, please explain why

14. Would you recommend our service to others? YES / NO. If NO, please explain why

15. How do you rate us in terms of value-for-money Excellent Good Average Below Poor Average 16. Our Overall Performance rating Excellent Good Average Below Poor Average 17. Any other comments or observations you wish to make ______Signature, Name and Designation: Date: Of person filling up the form