What Are Your Expectations for Team Behavior?

Team Code of Ethics What are your expectations for team behavior? The team promises to be HONEST: ● Be honest with how much work you have completed. ● Be honest with your abilities. ● Be honest if someone misinterprets your thoughts. ● Be honest if you need help. ● Be honest and communicate your outside commitments. ● Be honest with your mistake. ● Be honest with other people's errors. ● Be honest and communicate your attempt. ● Be honest if someone is taking too much control.

The team promises to DOCUMENT: ● The group will document all major decisions. ● Each individual will have enough documentation to reason why they made a personal decision. ● Each individual should be able to explain their own documentation. ● To document the team will use Excel documentation on Edge (Google Docs). ● Each week the group will have a designated note taker. The designated note taker will send out the minutes to everyone else. Other teammates are encouraged to add their own thoughts.

How will you ensure balanced distribution of work? When the project plan is created, deliverables and task will be designated an expected amount of time. The work will then be broken up accordingly. Individuals are encouraged to ask for help from other members of the team. Team members are expected to share their feelings if the work distribution is unsatisfactory.

How will you determine roles and responsibilities? The team will discuss the roles and responsibilities collectively. Team member's roles and responsibilities will be further discussed once the customer needs have been further assessed.

Ben J. role: Ben will be the main contact with Wegmans. He will document all communications with Wegmans.

Tim role: Tim will be the meeting facilitator. He will mediate the group to make sure each team member has a fair say. He will keep the group on focused and on task.

Tim will be in charge of documentation. He will hold up the documentation standards and make sure each group member documents appropriately.

Tim will be the main contact for the guide. Other members are encouraged to have consistent interactions with the guide.

How will you honor the strengths of the individuals?

Team members will trust that other people understand their own strengths. Individuals should accurately and clearly state their abilities.

How will you interact with your guide?

Tim will be primary contact with the guide. We will not be afraid to ask the guide for help. We will check in with rough drafts to make sure we are on track.

How will you communicate with each other? Email will be the main means of communication. Text messages will be used if needed. Phone calls are reserved for emergencies.

How will you make decisions? 1. The first step is to perform a thumbs test to see where everybody stands. If a member is unsure, then the group will further discuss the issue until the team member can make an knowledgeable opinion. If 3 team members agree, then the fourth member gets to clearly state their case. A re- vote will then occur. If three teammates still agree, then the decision will pass.

1. For bigger decisions, the guide will be included in the meeting. He will express his expertise on the topic. The full group will then either make a decision (based on majority), or collect more data to make an informed decision.

Consensus is a first choice. The team recognizes that it is more important for the team to make decisions then for individuals to have their way.

What are the expectations for integrity or responsibility with assigned tasks? ● Be honest and realistic (see honesty above). ● Make sure to ask for help BEFORE it is a problem.

How will you mange conflict or when these expectations are not met? 1. First the group will discuss the conflict. We hope that we can work out the issues at this level. 2. If the problem still exists, we will bring the problem to our guide.

Direct confrontation then mediated.

Potential problems: ● Late deliverables ● Miscommunication in general ● Miscommunication that results in unnecessary work ● Unsatisfactory deliverables

Important group concepts:

● Focus on more is not always better. Focus on value added material. Practice lean principles. ● Communicate with where you’re at. Team Norms 1. Meetings a. At least one full group meeting scheduled each week b. If a member or members is ten minutes late it is assumed they will not arrive unless prior information is available. 2. Communications a. Primary means of communication should be e-mail b. Cell Phone numbers have been exchanged, text messages are preferred c. A phone call should be used for emergency purposes only d. E-mail should be responded to within 24 hours, weekend exceptions e. Phone communication (text or voice) should be responded to within 6 hours during normal business hours. 3. Product a. A task is an internal assignment that may or may not have a specified time frame b. A deliverable is the result of some amount of work, due to the client or to the grader, upon a specific date. It should be completed for group review at least 24 hours prior to that due date/time. 4. Peer Review a. Review will be performed in weeks 4 and 8 b. Each member of the group will provide one strength and one area of improvement to every member of the group (including self) via an informal group discussion. This is expected to be praise and constructive criticism. c. Must be documented as a deliverable.

All final deliverables were submitted by their necessary deadlines. Documentation requested by Wegman’s has been sent to them via e-mail. Peer Review occurred formally in Weeks 4 and 8 of Winter Quarter, and informally throughout Spring Quarter.

Lessons Learned:  Speak with operators and those directly involved in the process earlier on in the project, as they are the ones doing the work. Their knowledge cannot be replaced by anyone.  Proper, detailed planning leads to well executed implementation.  The use of a formal peer review system aids in the creation of a high functioning team.  Ensure deadlines associated with the RIT and MSD side of the project are understood by the sponsor company.