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Department of Software Engineering at Monmouth University and Signal Processing/Circuit and System Chapter of The IEEE NJ Coast Section Presents The Viability of IS Enhanced Knowledge Sharing in Mission-Critical Command and Control Centers Sameh Sabet Tyco Telecommunications Laboratories. Email: [email protected] Abstract Engineering processes such as the maintenance of mission critical infrastructures are highly unpredictable processes that are vital for everyday life, as well as for national security goals. These processes are categorized as Emergent Knowledge Processes (EKP); organizational processes that are characterized by a changing set of actors, distributed knowledge bases, and emergent knowledge sharing activities where the process itself has no predetermined structure. The research discussed utilizes the telecommunications fault diagnosis process as a specific example of an EKP. A formal case study is performed in a global telecommunications network to evaluate the design of an Alarm Correlation Tool (ACT). We investigate an appropriate design methodology for an Information System that can support complex engineering processes. A Decision Support System design model is used to iterate through a number of design theories that guide our design decisions. Utilizing the model iterations, it is found that IS design theories such as those used Decision Support Systems (DSS), Expert Systems and Knowledge Management Systems design, do not produce systems appropriate for supporting complex engineering processes. A design theory for systems that support EKPs is substituted as the project's driving theory during the final iterations of the DSS Design Model. As a result, a design methodology which utilizes the analysis of organizational and user relationships as a mechanism for understanding Knowledge Management and Knowledge control environments is proposed to guide the successful design of a system that can support global mission critical infrastructures. About the Speaker Sameh Sabet is a Distinguished Member of Technical Staff at Tyco Telecommunications Laboratories. He is also an adjunct professor at NJIT where he teaches requirements engineering as well as advanced systems analysis and design. He received his Ph.D. in Information Systems from NJIT in 2006. Previously, he was Director of Network Systems Development for TyCom Labs. He has over 10 years of experience in IT, software design, development and real-time embedded systems design for Network Management Systems in the telecommunications industry. He has published a number of papers in peer-reviewed journals and conferences such as DSS, JITTA, ICIS and AMCIS. His current research interests span augmenting alarm correlation with emerging decision support systems and knowledge management research Date: Monday, October 23, 2006 Dinner: 6:00 PM Presentation: 6:45 PM Location: Magill Commons Club Dining Room, Monmouth University, West Long Branch, NJ 07764 RESERVATION: Make reservations at website http://ewh.ieee.org/r1/njcoast/ (Click on “REGISTER for Talk” link, refresh your browser, and fill the form.) CONTACT: Jiacun Wang 732-571-4449 ([email protected]) George Miao 732-462-7447 ([email protected]) Terry Powers 732-571-7501 ([email protected] )