Procare Wales Limited February 2013

Job Title: Behavioural Support Worker

Rate:

Responsible to: Support Manager

Accountable to: Registered Manager

Base: PLAS LORNA, Rhuddlan. (Post may involve base changes in line with the needs of a flexible care provider and in response to service and service user needs).

Overview of the Post:

The post holder will be a member of the support team within the overall organisation and will be required to work with young people or adults with learning disabilities who have serious challenging behaviour and/or mental health needs and/or complex care needs. They will provide person centred care as indicated by the individual’s agreed service delivery plan and will work intensively to goals aimed at reducing dependence on high staffing requirements whilst being mindful of public safety concerns.

Key Tasks and Responsibilities:

Under the guidance and supervision of an in-house registered professional (Registered Manager, Behavioural Analyst, Registered Nurse) they will provide support to service users with complex care needs and follow service delivery plans.

As instructed by the Manager / Behavioural Team assist service users in the development or maintenance of daily living skills.

Be an effective communicator, observer and listener.

Undertake “waking night” duties as and when required.

Understand the need for and maintain service user confidentiality at all times but will also be aware of the need to pass information on where public safety may be compromised.

Adhere to all organisational, policies, procedures and guidelines.

Ensure good working relationships with service users, other staff members, relatives, other professionals and the public.

Understand and demonstrate use of personal supervision to reflect upon and modify practice.

Behave at all times in a professionally acceptable manner.

Be willing and have the ability to undertake specialist training to support their role. Procare Wales Limited February 2013

Clinical:

Respond to the needs of individuals in an honest, non-judgemental and open manner, which respects the rights of individuals and groups.

Actively engage with individuals in the provision of holistic needs led care, which takes account of the physical, psychological, emotional, social and spiritual needs of individuals or groups.

Demonstrate a commitment to equal opportunities for all people.

Demonstrate knowledge of the term ‘professional boundaries’ and the ability to apply this to working with individual service users, staff members and others.

Respond to the needs of people sensitively with regard for age, culture, race, gender, ethnicity, religion and disability, especially regarding individuals’ privacy and dignity.

Have an awareness of the rights (including Human Rights directives) and how to assist individuals and other staff members in exercising those rights where appropriate.

Have an awareness where individuals rights may need to be compromised on the grounds of public safety interests

Understand the fundamental importance of relationships to social and psychological well-being.

Have an understanding of and the ability to involve service users in their own care.

Understand the importance for and assisting service users to attain optimal physical, mental & psychological health.

Have good verbal and non-verbal communication skills.

Have good observational skills and demonstrate competence in a range of data collection methods.

Understand the need for and have the ability to help assist individuals with everyday activities by adherence to and a working knowledge of the Active Support Model.

Be familiar with Mental Health legislation (at the working level appropriate for the role) and the recovery model.

Professional:

Actively participate in professional development through a personal development review/staff appraisal system Procare Wales Limited February 2013

Actively participate in training and education identified in the above or as required by the organisation.

Ensure that all compliments or complaints are reported in a timely manner to the appropriate Manager.

Refuse any gift, favour or hospitality which might be interpreted as seeking to exert undue influence or obtain preferential treatment

Complete all service user and personal record information in a timely and legible manner.

Research:

Participate in any research or audit projects as required by the organisation or other approved academic institution. Procare Wales Limited February 2013 Procare Wales Limited February 2013

Person Specification – Behavioural Support Worker

ESSENTIAL DESIRABLE HOW ASSESSED TRAINING & Good general education Ability to read Welsh and Application Form & CV QUALIFICATIONS communicate it verbally and &Interview Able to read English and in writing to a reasonable communicate it verbally and standard in writing to a reasonable standard Relevant health or social care foundation degree or NVQ / Diploma level 2/3 in Health and Social Care or relevant CQFW modules or equivalent

EXPERIENCE Excellent knowledge and Experience of working with Application Form & CV understanding of working with people with complex needs & Interview people with complex needs (including learning (including learning disability) disability) in a health or in a health or social care social care setting setting Experience of working with Excellent knowledge and people with serious understanding of working with challenging behaviours people with serious challenging behaviours Experience of working with people with mental health Excellent knowledge and fluctuations understanding of working with people with mental health Experience of working with fluctuations individuals with an offending history or at serious risk of developing one. SKILLS AND Good interpersonal skills and Working knowledge of the Interview PERSONAL ability to work with people Active Support Model; the ATTRIBUTES and communicate well under Recovery Model; ABA; pressure Mental Health Act 2007; Mental Capacity Act 2005; Skills to contribute to the Deprivation of Liberty overall care of an individual safeguards; POVA within various community procedures based areas. Have a reasonable Calm and consistent in both understanding of the crisis and non-crisis situations. demands of working with individuals with fluctuating Able to communicate mental health or serious positively with people with challenging behaviour or learning disabilities/complex complex care needs needs and represent their needs. Car driver

Ability to work autonomously and also contribute to a team’s development Procare Wales Limited February 2013 OTHER The ability to travel Application Form & CV independently & Interview

Ability to work under and in stressful situations and often to timelines.

Ability to deal with episodes of directed challenging behaviour including threats, accusations, verbal and physical aggression.

Commitment to ensure that disadvantaged groups are well supported to enable living a fulfilled life in the community.

Enthusiastic and well motivated

Flexible and adaptable in working patterns dependent on individual service user needs and organisational demands

Physically able to implement a range of physical intervention strategies

Emotionally able to support service users and colleagues with challenging emotional issues

Good sense of humour