Role Profile - Access Assistant

Role Profile

Post Fell Top Assessor/ Winter Skills Mountain Leader

Responsible to Retail Manager Commercial Services

Grade H

Team Structure

Retail Manager Commercial Services

Customer Advisers Customer Services Fell Top Assessors Weatherline Assistant Recorders

Job Purpose:

To assess and report winter fell top conditions from the summit of Helvellyn. To provide instruction on winter mountain skills.

Principal Accountabilities

1 Based at Glenridding, assess the winter fell top conditions from the summit area of Helvellyn, or equivalent, using own agreed equipment, in order to provide information relating to snow and ice conditions. 2 Ensure that the information on the fell top conditions is reported to the appropriate Weatherline recorder and the met office at Manchester, to the time and in the format specified.

3 Provide information and advice to other fell users to ensure safe and responsible use of the mountain and engage with the public, media and VIP visitors to promote the service and encourage financial and other support through the use of social media, personal meetings, attendance at events and accompanying pre-arranged visits.

4 To identify and carry out basic rights of way maintenance on the routes, and report back to the Ranger Manager on any issues encountered outside the scope of this work.

5 To run summer, winter and other mountaineering skills courses as required to help subsidise the Fell Top Assessors and information services.

6 To be a brand ambassador for the Lake District National Park and agreed sponsors associated with the authority and the weatherline service.

of 6 General Accountabilities 1 To be an ambassador for the sponsors of the Weatherline and Fell Top Assessors Service. Not bringing the Lake District National Park Authority brands into disrepute.

2 Ensuring the highest standards of quality are achieved in all duties carried out.

3 Communicating effectively within the team, with other teams and across the Authority as a whole.

4 To maintain effective relationships with the Authority’s external partners and other agencies, voluntary bodies and community groups with whom the Authority works.

5 Conducting all activities in a manner in line with the Authority’s Vision and Mission, promoting good external relations and a positive image of the Authority.

6 Responsible for meeting individual performance targets as agreed with post holders manager

7 Supporting the culture of cross sectional working, encouraging a culture of project work focusing on the objectives of the Authority as a whole. Actively participating or leading in projects and corporate tasks as required.

8 Reporting on such performance, management and operational information as requested by the post-holders manager.

Job Evaluation This role profile has been compiled to allow the job to be evaluated using the Greater London Provincial Council Job Evaluation scheme as adopted by the Authority.

Health and Safety The post holder is required to carry out the duties in accordance with the Authority’s Health and Safety policies and procedures.

Diversity The post holder is required to have due regard to equal opportunities at all times, and to work in a fair and reasonable manner towards all people, ensuring service standards are maintained for all cultures.

Other Duties The duties and responsibilities in this role profile are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general character of the post. Duties and responsibilities outside the general scope of this grade of post will be mutually agreed with the post holder.

of 6 Role Profile

Written by Date: sign

Agreed by Date print name sign

of 6 Person Specification

Essential (E) Measured by – e.g. or Desirable Interview (D) Application form Assessment Presentation Qualification evidence

Qualifications  Winter Mountain E Leader Qualification  Driving licence E  Current First Aid certificate E  Good standard of general education E  Mountaineering Instructor D Certificate

Experience  Considerable E winter mountaineering experience and skills  Ability to write E concise reports  Ability to assess snow and ice E conditions Knowledge  Ability to use map E and compass  Ability to use E Microsoft office, web entry skills including photo/video uploading and organisational software.  Ability to use social D media especially twitter or willingness to learn  Knowledge of D countryside and camp crafts

of 6 Job Specific Competences

Communication  Sharing information openly, both verbally and non-verbally, encouraging others to speak and listening to their views.  Selects appropriate means of communicating.  A committed speaker, advocates their ideas with conviction.  Listens, receptive to ideas and the feelings and concerns of others.  Tolerates differences and is willing to listen to others views.  Displays ease in establishing and maintaining rapport across hierarchical and functional boundaries. Teamwork  Supporting, co-operating and working with others to achieve common objectives.  Motivates self and others to achieve team objectives.  Can work in a climate where people can work together and learn from each other.  Respectful of others in the team.  Recognises the importance of trust and tolerance of failure. Customer  Accurately identifying the needs of internal and external customers and works to Service exceed their expectations.  Takes pride in turning a negative situation into a positive one. Planning &  Identify meaningful, practical techniques and processes that allow priorities to be Organisi met. ng  Adapts to changes and revises the plan accordingly, communicating and working to the new plan. Organisational  Understanding how the business performs, its operating procedures and Awareness deliverables, in order to achieve objectives.  Consults with all relevant staff to agree goals and targets to be  achieved to meet objectives. Problem  Takes action to avoid problems or resolve with solutions that fits the needs of the Solving business.  Generates or finds a variety of possible solutions to solve problems. Resilience and  Overcomes obstacles and delivers results by showing tenacity and persistence. Tenacity  Takes responsibility for their own mental and physical well-being.  Deals with setbacks in a mature manner.  Pursues goals with resolve, in the face of scepticism, obstacles, setbacks and pressure of other work.  Takes full responsibility for their decisions. Self  Ability to identify and maintain a high standard of professionalism and Developm performance by identifying and creating self development opportunities. ent  Seeks feedback in order to improve performance.

Motivating  Encourages and supports others, making them want to achieve both organisational and personal objectives.  Inspires trust and confidence in others by being fair, open and accessible and is seen to advise and support others. Managing  Makes change happen, looks ahead to assess the need for change and sells the Change benefits.  Escalates issues to ensure that obstacles do not prevent change happening. Improving  Identifies methods of improving own and others’ performance to meet Performan organisational objectives. ce  Is willing to impart knowledge and information to others and give feedback pro- actively. Creativity  Applies flexibility, imagination and creative problem solving.  Takes measured risks and tries new ideas. Page 5 of 6 Page 6 of 6