SIPOC Form

DISTRICT Workbased English Solutions DEPARTMENT/UNIT:

DATE: 6/1/12

KEY PROCESS OR CUSTOMER OPPORTUNITY FOR MEASURE OF ONE-YEAR GOAL PROCESS OR STRATEGY CUSTOM SUPPLIERS AND INPUTS STRATEGY OWNER REQUIREMENTS IMPROVEMENT (OFI) SUCCESS TARGET ER

Outreach  Account  Prospective Information  improveme Increased # of 1000  Marketing within colleges executive Students about nt of students vendors & community –  Special  training partnership referred from  Student seeking Project requiremen with colleges to service students Coordinator ts student program personnel s  program service length personnel  labor at colleges market with the information goal of (what does increasing the job referrals after training pay?)  eligibility  costs Enrollment  Student  Student  Clarity  improve Decreased 3-5 day cycle  CIS Management success about cycle time cycle time for time  Financial  Testing & specialists where they on student student Aid assessment are in the communica  Advising  Financial eligibility tion  Bursar Aid and  Testing  Advising enrollment centers  Facilitate process payments  Respon siveness  Custom er services  Informa tion about the program Curriculum  Account Instructor Knowledge and Provide a Curriculum 10 replicable  Faculty Development executive skills to develop structured products that curricula  Employer  Special curriculum process, can be SMEs Project templates, and replicated with Coordinator training on instructors new s curriculum to the program development Instructor Special Project Instructor  Availability  Provide  Increased  Provide at  Trainers Training and Coordinators to attend instructor regularity in least 2  I- Preparation training training at professiona professiona BEST/conte  Commitme regular l l xtualization nt to intervals developme developme experts implement nt sessions nt change opportuniti based on es per training semester  Ability to and at least learn and 1 training implement opportunity new at the instructiona beginning l strategies of the semester Student Educational Student  Information  Standardiz  Strong  90%  Partner Educational Case Managers about e SOPs for attendance Satisfaction agencies Case available service of students rate (Project Management services delivery and QUEST,  Understand  Strengthen completion Family ing of ed access success Services service critical case who Assoc. eligibility manageme require American  Adherence nt tools case GI Forum, to (e.g. regular manageme San Antonio processes access to nt services Youth) for gas cards)  Customer accessing Satisfaction services Collaborate  Account External  Informatio  Improved  Increased  1 regular  Partner with External executive Organizations n about understandi frequency monthly agencies Organizations –  Special program ng across of meetings partner (Project partnership Project and organizatio and contact meeting QUEST, sustainability Coordinator services ns of I-BEST Family s provided program Services  Understand offerings Assoc. ing of American alignment GI Forum, between I- San Antonio BEST and Youth) organizatio  Colleges nal goals Grant Writing  Account Alamo Colleges  Understand  Improved  Successes  60%  External executive ing of grant communica full awards success rate funders  Special eligibility, tion across for grants Project requiremen colleges Coordinator ts and about grant s benefits opportuniti  Understand es and best- ing of fit allowable costs  Understand ing of dispersion of funding opportuniti es and individual college needs Find & select  Account Colleges Clarity on Ability to locate Placing 100% Instructors, instructors (for executive instructor instructors effective academic I-BEST classes)  Special qualifications earlier before instructors in I- department Project they commit to BEST classes heads Coordinator Ability to access classes s quality elsewhere instructors External  Account Program staff Ability to clearly Revised SOPs Complete SOPs 2 External evaluator to executive identify and for Assessment evaluator document and  Special accurately and Career Staff improve Project document EASE processes Students processes Coordinator processes and Instructors s continuous Texas State improvement Evaluation steps

Workbased English Solutions OVERVIEW: As the economy improves, it is becoming increasingly important that the Alamo Colleges deploy new ways to train San Antonio’s diverse workforce for high growth and high demand occupations. The Board and Chancellor of the Alamo Colleges have called for an assertive and transformational agenda to expand and build strategic innovations that will increase the transfer rate of adult basic and lower-level developmental education students into college credit programs. Alamo Colleges has launched a multi-year system enhancement initiative that aims to ensure that the five-college system can deliver on its mission to empower San Antonio’s diverse communities for success. Workbased English Solutions, a department in the Economic and Workforce Development Division, leads the implementation this innovative initiative that will deliver technical training in high demand and emerging industries to workers whose basic skills or English often inhibit their access to higher education and training. The Alamo I-BEST Training Initiative provides training and employment assistance to workers and students who require basic skill development in order to succeed in technical training. I-BEST students benefit from technical training that is aligned with reading, writing, math or language skills needed for the job. Individuals eligible to participate in this program include developmental and adult basic education students, individuals with limited English, military veterans and spouses, high school dropouts and others. GOAL: The goal of the initiative is to develop sustainable models at the Alamo Colleges that deliver under-skilled students with training and education in high demand occupations.