Company Background s10

Role Definition Credit Controller

Company Background

FCC Environment (FCC Environment is the trading name for FCC Environment (UK) Limited and FCC Environment Services (UK) Limited) is a leading UK waste and resource management company, which is part of a global group with a strong heritage in providing services for communities and businesses. Our vision is to be the environmental company of choice, delivering change for a sustainable future.

FCC Environment’s core business centres on collection, resource recovery and renewable energy providing services for local authorities and commercial customers. To make our skills and expertise easily accessible to our customers, our business is grouped into five core services:

 Municipal services – household waste collection, street cleansing, parks and gardens maintenance.

 Business waste solutions – waste collection and recycling services for small and large companies.

 Recycling – material recycling facilities, household waste recycling centres.

 Green energy – recovery of energy from waste.

 Waste Processing – industrial waste treatment, hazardous wastes and landfill disposal.

We operate over 200 facilities in England, Scotland and Wales and employ around 2,500 employees.

Role Purpose

To ensure that debtors are chased and monies collected within specific timescales, and provide a service for query resolution with customers.

Key Responsibilities

Page: 1 of 2  To ensure that new accounts are set up correctly and that credit checks are undertaken where relevant  To ensure that all issues relating to customers are communicated to the relevant parties both internal and external  To ensure that debtors are chased within the credit cycle as per company policy  To ensure that all customers are informed of status of account – pre stop  To inform customers of any changes to their circumstances (for example account on stop/change of terms)  To liaise with operations staff as and when required  To produce ad hoc reports as and when required

Qualifications and Experience (preferred)

 Previous experience of credit control, preferably in a high volume low value environment  Ability to manage own workload to meet demanding timescales.  Ability to build effective relationships both internally and externally  Strong analytical skills and attention to detail  Excellent communication skills (written and verbal)  Microsoft Word and Excel experience

Personal Qualities

 Ability to work collaboratively at all levels within an organisation  Ability to re-evaluate priorities, responding quickly and positively to change  Well developed interpersonal skills with the ability to engage and develop successful long term relationships internally and with the customer base

Other Information

Location – Doncaster May require some travel to interface with operations and customer service teams

Role Definition – Environmental Manager Page: 2 of 2