Kristin Milligan, Director, Financial Aid

Student Affairs Program Review Update – Financial Aid 2015-2016 (Report Due: October 15, 2016) Revised 4/3/2017

Program/Service Description: Include Description/Mission Statement/Number of Years at COD/Benefits/Contact (source: Faculty/Dir/Coord/Dean – from AUR)

Description: The Financial Aid Office is responsible for the administration and disbursement of federal and state financial aid (including grants, work-study and loans), scholarships and enrollment fee waivers. The office assists students with the entire financial aid and scholarship application processes. Awarding financial aid in compliance with all applicable rules and regulations is a top priority. The office disbursed over $27 million in financial assistance funds:

Federal PELL Grant* $15,849,611 Federal SEOG Grant $269,000 Federal Work-Study $168,174 Federal Student Loans $0 State BOG Fee Waiver $7,433,298 State Cal Grant Program (B & C) $1,865,183 State Chaffee Grant $42,500 FSSG $444,600 Foundation (Institutional) Scholarships $279, 975 Non-institutional(EOPS,CARE, $780,846 Osher,Scholarshis) Bureau of Indian Affairs $20, 475 Alumni Work-Study $153,822.50 Other Work-Study (CalWORKS)** $32,679 Non-institutional loan $154,290 Total $27,494,453.50

Mission Statement: The mission of the Financial Aid Office at College of the Desert is to provide students with the financial resources needed to complete their academic and career goals and to educate students to be financially responsible and successful individuals.

Number of Years at COD: Since Fall 1962

Participants in the program/service receive the following benefits:  Receipt of financial aid funds: fee waivers, grants, scholarships, and work-study  Emergency and private loans  Workshops (FAFSA on the web, general financial aid and scholarship)  Guidance and assistance regarding financial aid opportunities and programs

Contact Person/Title: Kristin Milligan – Director of Financial Aid Phone: (760) 776-7428 Carlos A.Maldonado – Interm Dean of Enrollment Services Phone: (760) 773-2566

1 Population Served: Include Number/Eligibility (source: Faculty/Dir/Coord/Dean - from AUR) Number of Students Served:

08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16 5,294 6,520 6,650 7,030 7,527 8,305 8,881 9,340

The Board of Governor’s (BOG) Fee Waivers constitutes the largest financial aid program at COD. This is a common, although not complete measurement of the # of students actually served by the Financial Aid Office during a given year. This number does not include prospective students or students who did not complete documentation to be awarded the BOG Fee Waiver and/or Pell Grant.

Program Requirements From Outside Agencies (Source: Faculty/Dir/Coord/Dean)

The Financial Aid Office serves as a ‘clearinghouse’ for all financial aid received by students at the College and works with multiple outside organizations that regulate a variety of the Office’s program requirements. The U. S. Department of Education and the Title IV regulations comprise regulatory bills that are passed annually which the Financial Aid Office must remain in compliance with at all times. The California Student Aid Commission, as the agency responsible for the delivery of Cal Grants, also has regulations the College must follow as well as the Community College Chancellor’s Office with respect to the BOG Fee Waiver. Additionally, there are many private and public organizations that provide funding criteria for students attending College of the Desert with scholarships, grants and loans.

Program/Service Outcomes (source: Faculty/Dir/Coord/Dean – from OAC Coordinator) OVERARCHING PROGRAM LEVEL OUTCOMES STUDENT SUPPORT SERVICES

1 - PERSONAL DEVELOPMENT AND RESPONSIBILITY Students utilizing this program/service will demonstrate an ability to:  display habits of intellectual exploration, personal responsibility, and physical well being.  develop individual responsibility, personal integrity, and respect for diverse people and cultures.  value and accept people with different cultural and linguistic backgrounds and abilities.  understand ethical issues to make sound judgments and decisions.

2 – SELF-AWARENESS, SELF-UNDERSTANDING, AND SELF-ADVOCACY Students utilizing this program/service will demonstrate an ability to:  evaluate their own knowledge, skills, and abilities.  display three components of an effective self-advocate: 1. Self knowledge. 2. Define their own needs. 3. The ability to get what they need.  develop realistic goals.  appreciate the value of feedback.  adapt to challenging situations.  recognize that knowledge is the key to self-advocacy.  teach the people around them. 2 3 – SELF-SUFFICIENCY AND INDEPENDENT LEARNING Students utilizing this program/service will demonstrate an ability to:  identify and utilize services, programs, and resources to become life-long learners including, but not limited to: 1. Study/Learning Labs 2. Supplemental Instruction 3. Computer-aided tutorials/instruction 4. Learning Communities 5. Student Development Courses 6. Tutorial Assistance 7. Counseling Services 8. Special Programs for Student Success 9. Admissions and Records 10. Business Services 11. Financial Aid 12. Scholarship information 13. Career/Transfer Services Resources

3 PROGRAM/SERVICE SPECIFIC OUTCOMES FINANCIAL AID STUDENT LEARNING OUTCOMES/STUDENT SERVICE OUTCOMES

Student Learning Outcome for 2015-2016: 1. Through target marketing and outreach, full-time College of the Desert students will demonstrate an understanding of the financial aid process. (SAO/SLO)

2. The Financial Aid office will conduct/host Info tables, inreach events, social media and promote college events to increase financial aid awareness within COD and the local community (SAO)

3. Students will demonstrate an increased knowledge of the FAFSA application, Scholarship application Financial aid deadline and disbursement dates, and Satisfactory Academic Progress. (SLO)

Assess Sem/Yr Fall 2015

Analyze, Report and Discuss Sem/Yr Spring 2016

Dialogue and Implement Changes Sem/Yr Fall 2016

Next Assessment Sem/Yr Spring 2017

1a) Student Service/ Learning Outcome(s) Through increased outreach efforts, full-time College of the Desert students will demonstrate an understanding of the financial aid SSOs/SLOs process.

1b) Program Outcome(s) (POs) aligned with 3. Self-Sufficiency and Independent Learning course outcome. Select one or more from PO list below. Students utilizing this program/service will demonstrate an ability to:

3.1 Identify and utilize services, programs, and resources to become life-long learners including, but not limited to: 3.1.1 Financial Aid 3.1.2 Scholarship information

1c) Institutional Outcome(s) (IOs) aligned 1. Personal and Professional Development with course or program outcome. 1. Self-evaluate knowledge, skills, and abilities. 2. Develop realistic goals. 3. Display habits of intellectual exploration, personal responsibility, and physical well being. 4. Demonstrate an understanding of ethical issues to make sound judgments and decisions. 5. Value diverse cultures and populations. 4 6. Value the feedback of others.

2) Identify Assessment Tool(s) to implement Reporting on the amount of students that completed their FAFSA Application prior to the March 2nd deadline in the 2014-2015 year vs 2015-2016 year. The Financial Aid Department made efforts to increase student awareness on the March 2nd deadline.

3a) Expected level of achievement 3a) Expectation of students being able to recognize available resources, to answer questions they have regarding applying for (Refer to rubric) financial aid and their financial aid status including the Financial Aid Office website, Financial Aid Office outreach/inreach events and emails sent to students to apply for the FAFSA Application.

3b) After running the data in Informer, it appears that the Financial Aid Department was able to increase student’s knowledge of the March 2nd deadline. Our records indicate for the 2014-2015 year we 3b) Actual results had 13,318 applications turned in and in 2015-2016 we had 13,623 turned in by the March 2nd deadline.

4) Explain how collected data was analyzed Report was ran in Colleague for amount of students that completed and evaluated. the FAFSA Application by March 2nd, 2014 vs. March 2nd, 2015 deadline to show improved outreach efforts on the college’s behalf.

The Financial Aid Office completed outreach efforts to ensure students were informed to complete their FAFSA Application by the March 2nd deadline.

5) Identify gaps between expected and  A greater percentage of students need to recognize that actual results. completing the FAFSA by the March 2nd deadline will help them avoid missing deadlines, thereby maximizing the amount of aid for which they are eligible.

6) Document results and outline needed  Outreach to local high school (and continuation school) changes. students and counselors should aid in increasing the overall awareness that students should complete an FAFSA application before the March 2nd deadline. Training and letters for counselors and workshops for students are the preferred means to increase the level of awareness.

 In order to educate students further on utilizing all of the available resources for financial aid information, including checking student financial aid status, the Financial Aid 5 Office’s will continue its outreach efforts and expand its methods of communicating with students more consistently thru the use of FaceBook, COD Homepage, department website, email notifications, information tables and in collaboration with other departments outreach efforts to their student populations (e.g. new student orientation and probation classes).

PROGRAM OUTCOMES (POs) – STUDENT SUPPORT SERVICES (corresponds to 1b above):

1. Personal Development and Responsibility Students utilizing this program/service will demonstrate an ability to:

1.1. Display habits of intellectual exploration, personal responsibility, and physical well being. 1.2. Develop individual responsibility, personal integrity, and respect for diverse people and cultures. 1.3. Value and accept people with different cultural and linguistic backgrounds and abilities. 1.4. Understand ethical issues to make sound judgments and decisions.

2. Self-Awareness, Self-Understanding, and Self-Advocacy Students utilizing this program/service will demonstrate ability to:

II.1 Evaluate their knowledge, skills, and abilities. II.2 Display three components of an effective self-advocate: II.2.1 self knowledge. II.2.2 define their own needs. II.2.3 the ability to get what they need. II.3 Develop realistic goals. II.4 Appreciate the value of feedback. II.5 Adapt to challenging situations. II.6 Recognize that knowledge is the key to self-advocacy. II.7 Teach the people around them.

3. Self-Sufficiency and Independent Learning

Students utilizing this program/service will demonstrate an ability to:

3.2 Identify and utilize services, programs, and resources to become life-long learners including, but not limited to: 3.2.1 Study/Learning Labs 3.2.2 Supplemental Instruction 3.2.3 Computer-aided tutorials/instruction 3.2.4 Learning Communities 3.2.5 Student Development Courses 3.2.6 Tutorial Assistance 3.2.7 Counseling Services 3.2.8 Special Programs for Student Success 3.2.9 Admissions and Records 3.2.10 Business Services 3.2.11 Financial Aid

6 3.2.12 Scholarship information 3.2.13 Career/Transfer Center Resources

INSTITUTIONAL OUTCOMES (IOs) (corresponds to 1c above):

1. Personal and Professional Development

7. Self-evaluate knowledge, skills, and abilities. 8. Develop realistic goals. 9. Display habits of intellectual exploration, personal responsibility, and physical well being. 10. Demonstrate an understanding of ethical issues to make sound judgments and decisions. 11. Value diverse cultures and populations. 12. Value the feedback of others.

2. Scientific Inquiry

1. Identify components of the scientific method. 2. Collect and analyze data. Skills of data collection include an understanding of the notion of hypothesis testing and specific methods of inquiry such as experimentation and systematic observation. 3. Predict outcomes utilizing scientific inquiry: using evidence and assertions determine which conclusions logically follow from a body of quantitative and qualitative data. 4. Analyze quantitative and qualitative information to make decisions, judgments, and pose questions. 5. Recognize the utility of the scientific method and its application to real life situations and natural phenomena.

3.Aesthetics

1. Apply and relate theories of aesthetics to everyday life.

2. Utilize the creative process to explain universal values such as beauty and truth.

3. Apply imagination to artistic expression.

4. Value appearance in terms of how pleasing it is in movement, form, and function.

4.Critical Thinking and Communication

1. Apply principles of logic to problem solve and reason with a fair and open mind. 2. Compose and present structured texts in a variety of oral and written forms according to purpose, audience, and occasion with implementation of thesis, supporting details and idea development. 3. Apply standard conventions in grammar, mechanics, usage and punctuation. 4. Appreciate diversity as it is expressed in multiple disciplines and across various cultures through reading, speaking and writing. 5. Conduct research, gather and evaluate appropriate information, organize evidence into oral and written presentation, using proper MLA, APA, and other discipline-specific formats to cite sources. 6. Summarize, analyze, and interpret oral and written texts, with the ability to identify assumptions and differentiate fact from opinion. 7. Utilizing various communication modalities, display creative expression, original thinking, and symbolic discourse.

5.Global Citizenship

7 5a.Scientific & Technological Literacy

1. Synthesize, interpret, and infer, utilizing information, data, and experience to solve problems, innovate, and explore solutions. 2. Utilize quantitative expression in a variety of contexts. These would include units of measurement, visual representations, and scales and distributions. 3. Produce oral and written information in various modes and media, using technology such as computers, the Internet, and library databases.

5b.Ethical Behavior 1. Integrate universally accepted values such as honesty, responsibility, respect, fairness, courage and compassion into judgments and decision-making. 2. Apply ethical reasoning to contemporary issues and moral dilemmas. 3. Appreciate the complexity of global relationships between self and others, as well as self and the environment. 4. Exhibit respect for self and others.

Institutional Outcome(s) Program/Service Supports (source: under college Catalog section “Who are we?”)  Personal and Professional Development: Self-evaluate knowledge, skills and abilities. Devlop realistic goals. Display habits of intellectual exploration, personal responsibility and physical well being.  Critical Thinking and Communication: Summarize, analyze, and interpret oral and written texts, with the ability to identify assumptions and differentiate fact from opinions.  Global Citizenship-Scientific & Technological Literacy: Produce oral and written information in various modes and media, using technology such as computers, the internet, and library databases.  Global Citizenship-Ethical Behavior: Integrate universally accepted values such as honesty, responsibility, respect, fairness, courage and compassion into judgments and decision-making. Apply ethical reasoning to comtemporary issues and moral dilemmas.

RESOURCES

Staffing for Program/Service: Include Funding Budget Level/Current Staffing Level (source: Faculty/ Dir/Coord/Dean)

8 2015-16 Funding/Budget Level: Categorical/Restricted: (BFAP funding - State)

Salaries & Benefits $349,978 Discretionary Costs $51,051 Total Categorical/Restricted Funds 401,029

General Fund: Salaries & Benefits* $428,144 Discretionary Costs $17,452 Total General Funds $445,596

TOTAL GENERAL & RESTRICTED $846,625

*Includes Financial Aid Director and 50% funding of Dean of Enrollment Services.

Position # FT/PT Funding Source Director 1 FT 100% District Lead Financial Aid Specialist 1 FT 100% District Senior Financial Aid Specialists 5 FT 1.25 Positions District/3.75 Positions – Categorical Financial Aid Specialist 2 FT 100% District Scholarship Specialist 1 PT 100% Categorical

Facilities (source: Faculty/ Dir/Coord/Dean)

1. List of all facilities (Please indicate if any of these were added last year): The Financial Aid Office is located on the 2nd floor of the Donald and Peggy Cravens’ Student Services Center and shares the same area with the Admissions and Records, and Adult Basic Education staff. The Financial Aid Office (Indio) was added Spring 2016 to the 2nd floor at the Indio Campus. The Financial Aid Office (Mecca) was added Spring 2016.

2. Assessment of adequacy of current facilities: The Financial Aid Office in the CSSC building offers adequate privacy for students and affords the staff a professional and secure setting in which to conduct business. The Financial Aid office is not conducive to long lines and is in need of a student self service area that can be shared with A&R to complete the FAFSA, scan documents, and complete the Admissions Application.

Equipment and Supplies (source: Faculty/ Dir/Coord/Dean) 14 Computers and 22 monitors 9 Printers 14 Cisco Phones 5 Web Cameras 3 Headsets 6 Scanners 1 Surface PRO 2 Fax Machines (shared with Admissions and Records) 1 Data Projector 9 1 Copier/Printer/Scanner (shared with Admissions and Records) 2 Shredders (shared with Admissions and Records)

COURSE INFORMATION (Complete only if Applicable)

Course Level Assessment Completed (source: Faculty & OAC Coordinator)N/A Changes Implemented as a Result of the Assessments (source: Faculty/Dir/Coord/Dean) N/A Summary - Narrative Interpretation (source: Faculty/Dir/Coord/Dean)N/A

GOALS/ACHIEVEMENTS/CHALLENGES

Program/Service Goal Summary for 2015-2016 (Source: Faculty/Dir/Coord/Dean)

1. Work with IT and IR to gather and submit Gainful Employment data to NSLDS. Met 2. Send electronic communications to students who enroll but do not complete the FAFSA or who enroll, complete the FAFSA, but who do not complete their other paperwork to qualify for aid in order to qualify as many students as possible for the Pell and Cal Grant. This is also a goal for the CVEP/Pathways to Success and the Title V HSI Grant (for Pell). With this data the FA Office can then target its outreach efforts more effectively. In progress 3. Automate the BOG billing process so that FAO staff do no have to manually insert BOG award information into Datatel in order for enrollment fees to be adjusted. Met 4. Develop an efficient SAP appeal process and guidelines for students. Met 5. Streamline the scholarship process by creating a comprehensive timeline. In addition, increase marketing to maximize applications and awards. In progress 6. Work with Admissions and Records, Counseling, IT, and Fiscal Services for implementation of the new SSSP BOG standards. In progress 7. Train all staff on Laserfiche scanning for document input and document deletion. In progress 8. Streamline the financial aid process by creating comprehensive training materials. In progress 9. Implement FATV and GetSAP to give students a 24/7 resource on completing their financial aid processes. In progress

Program/Service Achievements 2015-16 (Source: Faculty/Dir/Coord/Dean - from AUR) Increased number of BOG fee waiver recipients:

08-09 09-10 10-11 11-12 12-13 13-14 14-15 15-16 5,294 6,520 6,650 7,030 7,527 8,305 8,881 9,340

Outreach/Inreach Events

Outreach: 35 FAFSA/Dream Act application and general financial aid workshops and college fair(s) with an estimated 8,000 students served at local high schools and community organizations. The FA Office conducted both Spanish and English workshops at nearly all high schools (non-continuation) from Desert Hot Springs to the Salton Sea.

Inreach: 30 FAFSA general financial aid and scholarship workshops on-campus with an estimated 700 10 students served. Most FAFSA workshops on-campus are conducted by Title V HSI staff.

Overall Production

 13,909 students with a completed FAFSA application  9, 725 enrolled students with a completed FAFSA application  9,340 students BOG’s processed  4,813 students Pell Grant’s processed

Program/Service Challenges (source: Faculty/Dir/Coord/Dean)

The Financial Aid Office has continued to process student files and information in a timely manner. Continued improvements in processing and meeting service demands will be met with a Part-Time Financial Aid Specailists and an Outreach Specialist-Financial Aid.

Program/Service Objectives/Goals for 2015-16 (source: Faculty/Dir/Coord/Dean) 1. Train all staff on Laserfiche scanning. 2. Increase staff training on aministering federal and state financial aid. 3. Implement FATV and GetSAP. 4. Research how to submit batch awarding for Cal Grant. 5. Increase Full Time Student Success Cal Grant Recipients. 6. Develop a SAP Appeal committee comprised of staff and faculty (counselors) to review and make decisions. 7. Update the Donor pages on Academic Works. 8. Increase Foundation scholarship applications. 9. Revamp the Academc Works setup for an easier application and awading process.

Completed by:

Kristin Milligan, Director, Financial Aid

11 PROGRAM REVIEW UPDATE ADDENDUM

Program Name: _Financial Aid______1. Staff Needs NEW OR REPLACEMENT STAFF (Administrator, Faculty or Classified)1 Indicate (N) = List Staff Positions Needed for the upcoming Academic Year New or (R) = Annual Please justify and explain each faculty request based on rubric criteria for your college. Place titles on Replacement TCP* list in order (rank) or importance. 1. Senior Financial Aid Specialist—PD Campus (1) N $75,872 Reason: The Financial Aid Department is in need of another Senior Financial Aid Specialist position to support plEDGE. This individual would be responsible to award students within a specific alpha, standardize processes for C399 and be responsible to track the plEDGE cohort and award students that are eligible. 2. Part-time Outreach Specialist-Financial Aid-PD Campus (1) N $51,024 Reason: The Financial Aid Department at College of the Desert hosts on average 100 financial aid workshops per year. With the new regulations on “Prior Prior Year” and “C399” the Financial Aid Office is receiving an increased amount of requests. This individual would be able to support successful delivery of financial aid material at inreach and outreach events. SLO cycle shows more students completed their FAFSA Application by the March 2nd, deadline with financial aid outreach efforts.

3. Part-time Financial Aid Counselor—PD Campus (1) N $80,998 Reason: The Financial Aid Department is in need of someone in the office that can assist with the creating of SEP Plans for students that are on probation and that can monitor on probation and their classes to ensure that they are getting paid for courses they are enrolled in. 4. Part-time Financial Aid Specialists—PD campus (1) N $43,182 Reason: To accomodate the college in a pattern of growth and the need to support our growing population. * TCP = “Total Cost of Position” for one year is the cost of an average salary plus benefits for an individual. New positions (not replacement positions) also require space and equipment. Please speak with your college Business Officer to obtain accurate cost estimates. Please be sure to add related office space, equipment and other needs for new positions to the appropriate form and mention the link to the position. Please complete this form for “New” Classified Staff only. All replacement staff

1 If your SLO assessment results make clear that particular resources are needed to more effectively serve students please be sure to note that in the “reason” section of this form.

12 Program Review Update 2015 must be filled per Article I, Section C of the California School Employees Association (CSEA) contract.

Program Name: _Financial Aid______5. Equipment (excluding technology) Needs Not Covered by Current Budget2

*Indicate whether Annual TCO** Equipment is for (I) = List Equipment or Equipment Repair Needed for the upcoming academic year Instructional or (N) = Non-Instructional Please list/summarize the needs of your unit on your college below. Please be as Num purposes ber Total Cost of Cost per item specific and as brief as possible. Place items on list in order (rank) or importance. Req Request uest ed 1. Scanner N $400.00 5 $2,000 Reason: Senior Financial Aid Representatives need access to scan documents into Laserfische for processing. 2. Reason: 3. Reason: 4. Reason: * Instructional Equipment is defined as equipment purchased for instructional activities involving presentation and/or hands-on experience to enhance student learning and skills development (i.e. desk for student or faculty use). Non-Instructional Equipment is defined as tangible district property of a more or less permanent nature that cannot be easily lost, stolen or destroyed; but which replaces, modernizes, or expands an existing instructional program. Furniture and computer software, which is an integral and necessary component for the use of other specific instructional equipment, may be included (i.e. desk for office staff). ** TCO = “Total Cost of Ownership” for one year is the cost of an average cost for one year. Please speak with your college Business Officer to obtain accurate cost estimates. Please be sure to check with your department chair to clarify what you current budget allotment are. If equipment needs are linked to a position please be sure to mention that linkage.

Program Name: _Financial Aid______

13 Program Review Update 2015 6. Technology (Computers and equipment attached to them)++ Needs Not Covered by Current Budget: 3 NOTE: Technology: excludes software, network infrastructure, furniture, and consumables (toner, cartridges, etc)

Annual TCO* Locatio New (N) Program: Has it n (i.e Is there How or New (N) been Office, existing many Replace or repaired Priority EQUIPMENT REQUESTED Classro Infrastruc users Number Total Cost ment Continuin frequently om, ture? served? Cost per Request of (R)? g (C) ? ? etc.) item ed Request 1.

2. Usage / Justification

4. Usage / Justification 5. Usage / Justification 6. Usage / Justification * TCO = “Total Cost of Ownership” for one year is the cost of an average cost for one year. Please speak with your college Business Officer to obtain accurate cost estimates. Please be sure to check with your department chair to clarify what you current budget allotment are. If equipment needs are linked to a position please be sure to mention that linkage. Please speak with your Microsupport Computer Supervisor to obtain accurate cost estimates. ++Technology is a computer, equipment that attaches to a computer, or equipment that is driven by a computer.

Remember to keep in mind your college’s prioritization rubrics when justifying your request.

3 If your SLO assessment results make clear that particular resources are needed to more effectively serve students please be sure to note that in the “justification” section of this form.

14 Program Review Update 2015 Program Name: _Financial Aid______1. Facilities Needs Not Covered by Current Building or Remodeling Projects*4

Annual TCO* List Facility Needs for the upcoming academic year (Remodels, Renovations or added new facilities) Place items on list in order (rank) or importance. Total Cost of Request

1. Reason: 2. Reason: 3. Reason: 4. Reason: 5. Reason: 6. Reason:

*Please contact your college VP of Business or your Director of Facilities, Operations and Maintenance to obtain an accurate cost estimate and to learn if the facilities you need are already in the planning stages.

15 Program Review Update 2015 Program Name: _Financial Aid______2. Professional or Organizational Development Needs Not Covered by Current Budget*5

List Professional Development Needs for the upcoming academic year. Reasons Annual TCO* might include in response to assessment findings or the need to update skills to comply with state, federal, professional organization requirements or the need to update skills/competencies. Please be as specific and as brief as possible. Some items may not have a cost per se, but reflect the need to spend current staff time Cost per differently. Place items on list in order (rank) or importance. Number Total Cost of Request item Requested 1. Customer Service Training with PACE Reason: To provide additional customer service training and skill enhancement so FAO staff are efficient in serving the needs of COD’s diverse population while providing outstanding customer service. 2. Reason: 3. Reason: 4. Reason: 5. Reason: 6. Reason:

*It is recommended that you speak with Human Resources or the Management Association to see if your request can be met with current budget.

16 Program Review Update 2015 Program Name: ______

3. Student Support Services (see definition below**) Services needed by your Program over and above what is currently provided by student services at your college. These needs will be communicated to Student Services at your college6

List Student Support Services Needs for the upcoming academic year Please list/summarize the needs of your unit on your college below. Please be as specific and as brief as possible. Not all needs will have a cost, but may require a reallocation of current staff time.

1. Reason: 2. Reason: 3. Reason: 4. Reason: 5. Reason: 6. Reason: **Student Support Services include for example: tutoring, counseling, international students, EOPS, job placement, admissions and records, student assessment (placement), health services, student activities, college safety and police, food services, student financial aid, and matriculation.

17 Program Review Update 2015 Program Name: ______

4. Library Needs Not Covered by Current Library Holdings7 Needed by the Program over and above what is currently provided. These needs will be communicated to the Library

List Library Needs for the upcoming academic year Please list/summarize the needs of your unit on your college below. Please be as specific and as brief as possible. Place items on list in order (rank) or importance.

1. Reason: 2. Reason: 3. Reason: 4. Reason: 5. Reason: 6. Reason:

Program Name: ______

18 Program Review Update 2015 8. Learning Support Center Services Not Covered by Current budget*.

Total Cost of Requests List Learning Support Center Services Needs If the cost is the responsibility of an administrative unit you do not need to If your unit is responsible for running a learning support center such as the Writing and Reading Center, list it here. the Math Learning Center, Computer lab or similar learning support center please address those needs Ongoing here. These do not include laboratory components that are required of a course. Place items on list in Cost per Number (O) or Total Cost order (rank) or importance. item Requested one-time (OT) cost

1. Reason:

2. Reason:

3. Reason: 4. Reason: 5. Reason:

*It is recommended that you speak with your college IMC and/or Lab Coordinators to see if your request can be met within the current budget and to get an estimated cost if new funding is needed.

19 Program Review Update 2015 Program Name: ______9. OTHER NEEDS not covered by current budget8

Annual TCO* List Other Needs that do not fit elsewhere. Please be as specific and as brief as possible. Not all needs will have a cost, but may require a Cost per reallocation of current staff time. Place items on list in order (rank) or importance. Number Total Cost of Request item Requested

1. Reason:

2. Reason:

3. Reason: 4. Reason: 5. Reason: 6. Reason:

20 Program Review Update 2015