BUS ENG CHAPTER 2 FOCUSING on INTERPERSONAL & GROUP Communicationpage 2

DESOTO HIGH SCHOOL

BUSINESS ENGLISH – VOCABULARY

CHAPTER 2: FOCUSING ON INTERPERSONAL & GROUP COMMUNICATION

Agenda A meeting outline that includes important information (e.g. date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved Brainstorming Jotting down ideas, facts, and anything else— without evaluating the output—that might be helpful in constructing a message Casual listening Consensus Reaching a decision that best reflects the thinking of all team members Cross-functional team A team that brings together employees from various departments to solve a variety of problems Directive behavior Characterized by leaders who give detailed rules and instructions and monitor closely that they are followed Empathetic listening Listening to others in an attempt to share their feelings or emotions Forming Stage one of team development in which team members become acquainted with each other and the assigned task Intensive listening Listening to obtain information, solve problems, or persuade or dissuade Interpersonal intelligence The ability to read, empathize, and understand others

Listening for information Listening that involves the search for data or material Metacommunication A non-verbal message that, although not expressed in word, accompanies a message that is express in words Norm A standard or average behavior Norming Stage three of team development in which team members develop strategies and activities that promote goal achievement Performing Stage four of team development in which team members reach the optimal performance level Product development team Usually cross-functional in nature; a group of employees who concentrate on innovation and the development cycle of new products Quality assurance team A team that focuses on product or service quality; projects can be either short or long term Role Tasks employees assume that can involve power and authority that surpass their formal position on the organization chart Status One’s formal position in the organizational chart Storming Stage two of team development in which team members deal with conflicting personalities, goals, and ideas Stroke Emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others Supportive behavior Characterized by leaders who listen, communicate, recognize, and encourage their followers Task force A team of workers that is generally given a single goal and a limited time to achieve it Total quality management Focuses on creating a more responsible role for the worker in an organization by distributing decision-making power to the people closest to the problem, empowering employees to initiate continuous improvements Visual kinesic communication Gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements Vocal kinesic Intonation, projection, and resonance of the voice

Team A group of individuals who depend on one another to accomplish a common objective Social loafing The psychological term for avoiding individual responsibility in a group setting Intercultural communication / cross-cultural Communication between cultures—when a communication message is created by some from one culture to be understood by someone from another culture Multiculturalism A philosophy of appreciating diversity among people, typically beyond differences in countries of origin Culture The customary traits, attitudes, and behaviors of a group of people Ethnocentrism The belief that one’s own cultural group is superior Inclusion Creating an environment where all people are valued and can contribute to their fullest potential

BUS ENG – CHAPTER 2 FOCUSING ON INTERPERSONAL & GROUP COMMUNICATION Page 2