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STANDARD OPERATING PROCEDURE

► Recycling Recycling Create Date: 15 Dec 2009 Revised Date: 6 Feb 2015 Page 1 of 4

APPROVAL

Process Owner(s): ______Retail District Managers

______Approval: Cindy Kauffman, Vice President of Donated Goods

Robert Smith, President and CEO

1.0 PURPOSE : The purpose of this SOP is to ensure that all processes performed within our Retail Store(s) are consistent and uniform. It will alleviate confusion and aid in the training of our associates. It will also enhance our customer service, increase sales, and ensure efforts are made to consistently provide our customers with greater and more frequent choices of product. Ultimately these procedures will protect the donations given to our Retail Store(s) from theft, damage, or any other harm.

2.0 INTENT : To establish an orderly and effective system to reduce the amount of landfill waste generated by the Retail Store(s) and move towards 100% recycling. Our collective efforts to achieve 100% recycling will ultimately reduce the costs for the Retail Store(s), lower annual fees charged to the agency, and insure a greener tomorrow. However the success of this program depends on each and every associate doing their part to recycle everything that is recyclable. If it is recyclable, if it can be recycled, we need to recycle it.

3.0 RESPONSIBILITES :  District Manager(s) Monitor assigned Retail Store(s) operation Audit assigned Retail Store(s) for compliance

Maintain and Update SOP manual

Review procedures for feasibility and effectiveness STANDARD OPERATING PROCEDURE

► Recycling Recycling Create Date: 15 Dec 2009 Revised Date: 6 Feb 2015 Page 2 of 4

Train Management Staff(s) on procedure(s)

 Store Management Maintain assigned Retail Store Inform associates of procedures Ensure compliance Train associates in specific areas of responsibility Ensure associates are held accountable for procedures contained within

4.0 PROCEDURES :

Each store will set up gaylords in their backroom for salvage/recyclable product, labeled as follows:

 Metal Recycling.

o Metal tools that cannot be sold

o Metal utensils, eating or otherwise, that cannot be sold

o Metal household items that do not work; toasters, blenders, toaster ovens that do not work

o Empty aluminum drink cans

o Metal outdoor tools or signs that are not saleable

o Metal containers such as tool boxes, storage boxes, and such that are not saleable.

o If it is made of metal and is not saleable, it needs to go into this Gaylord no matter how small or how large

 Cardboard:

o All of the cardboard generated in the store flat folded as best as possible; boxes, packaging, etc.

 Salvage Stuffed Animals:

o Any stuffed animals not of saleable quality STANDARD OPERATING PROCEDURE

► Recycling Recycling Create Date: 15 Dec 2009 Revised Date: 6 Feb 2015 Page 3 of 4

 Salvage Handbags:

o Any purses, ties, belts, hats that are not of saleable quality

o Purses, ties, belts, hats that have been pulled from the sales floor after rotation

 Salvage Shoes (Pairs)

o Shoes that are not of saleable quality rubber banded together.

o Shoes that have been pulled from the sales floor after rotation, rubber banded together.

 Salvage Shoes (Single)

o Any single shoes

 Salvage Electronics

o Any electronics that are not of saleable quality

. Examples: Stereo equipment, DVD players, VCRs

 VHS

o Any VHS tapes that are not of saleable quality

o Any VHS tapes that have been pulled from the sales floor

 Raw Books

o Any hard cover books that come in donations

o This is to be sent to the warehouse for Ebooks processing

 Salvage Books

o Any paperback books, magazines, pamphlets that are not of saleable quality.

o Any books that have been pulled from the sales floor after rotation

 PC STANDARD OPERATING PROCEDURE

► Recycling Recycling Create Date: 15 Dec 2009 Revised Date: 6 Feb 2015 Page 4 of 4

o Any computers, computer components, software, accessories, etc.

 PC Monitors

o Flat screen monitors are to be placed in safely and securely to avoid damage in transport.

 Miscellaneous items:

o Items that cannot be placed into gaylords, such as; mattresses, box springs, large appliances, and such should be placed on your truck / trailer and sent to the warehouse for proper disposal and recycling

 When ‘building’ a Gaylord, all old labels are to be removed.

 When breaking down a Gaylord for storage, all old labels are to be removed.

 All gaylords are to be labeled with the labels available on the internal website only. No ‘homemade’ labels are permitted.

 All gaylords are to be checked by a member of management to verify that they contain the correct merchandise and are filled safely and properly.

 Management is to sign the label to indicate that the Gaylord has been inspected.

Acknowledgement: I have read and agree to follow the procedure described above. I understand that failure to follow this procedure may result in corrective action.

______PRINTED NAME SIGNATURE DATE

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