Accessibility & Services for Guests with Disabilities

5. If an event is sold out, all remaining accessible Parking: seats will be released for sale to the public 72 hours after the event is sold out or on the day of We offer accessible parking in all parking areas located the event. near the facility. The parking lot, located adjacent to the 6. Tickets for accessible seats must be sold: during Southwest Entrance of the facility will be the primary the same hours, through the same methods of parking place for guests with disabilities. All guests who purchase and during the same stages of sales wish to park in the reserved spaces must have a state (pre-sales, promotions, general sales, etc.) issued handicapped window pass, sticker or license plate. 7. When a group rate is offered for a specific event, Vehicles, which do not have these credentials, will be if the group includes one or more individuals Accessibility & Services allowed to drop guests off at the Southeast Entrance on who need accessible seating, the entire group Dutton St. and then proceed to the other parking lots or should be seated together in an area that for Guests with Hollywood Casino parking garage. There are also three includes accessible seats if possible. other options for parking which accommodate parking for guests with disabilities - the Track Lot located up Dutton Guests who arrive to the Cross Insurance Center and Disabilities St. on the left and the Buck St. Lot located along the race require accessible seating but are without accessible track through the Buck St. entrance. seating tickets will be accommodated based on seating availability at the Box Office. For larger events, such as concerts, the Southwest Entrance lot (VIP lot) and the Buck St. lot will be paid The Cross Insurance Center is a multi-purpose convention parking areas that can be purchased prior to the event Seating: center and arena that can host up to 2,000 convention online or at the Cross Insurance Center Box Office. guests with an 8,000 seat arena and with room for 260 We have ample seating located throughout the arena for exhibit booths, offering you first class hospitality, and all guests with disabilities. ADA seating is available on the providing an unparalleled, original New England Ticketing: main concourse located in sections; 103, 105, 108, 110, experience. 112, 115, and 117; on the club level in sections 210, 203B, Accessible tickets for all events can be purchased at the and 217A and in all suites. For specific locations, see back The Cross Insurance Center is one of the most adaptable Cross Insurance Center Box office located at 515 Main St, of brochure. The amount of ADA seating will vary from and accessible entertainment venues in New England. by visiting ticketmaster.com or by calling 800-745- event to event, based on numerous configurations of the Visiting the Cross Center for an event will not be an 3000. On event days, tickets can be purchased at the arena. inconvenience. Let our professional, friendly staff assist Southwest Box Office. To ensure that we have ample you with any special needs to ensure that your event seating for all guests who require assistance, we have experience is enjoyable and memorable. The Cross developed these guidelines. Facility: Insurance Center was designed and built to accommodate our guests with special needs by complying with all ADA 1. Accessible seating will be set aside for all events. Entrances: All arena entrances are ADA accessible. specifications. Below you will find information and services 2. Tickets are available on a first come first served that we offer to our guests with disabilities and limitations. basis to all guests with disabilities. Elevators: There are 2 ADA accessible elevators located in We encourage all guests who have concerns, comments, 3. It is our intention to have seats for guests in all the arena. One is located at the Southwest entrance and or who need assistance to talk to any member of the Cross price levels. the other elevator is located at the Southeast entrance. Insurance Center staff. If any guests have further questions 4. Those in need of Accessible Seating are allowed The facility elevators will service all levels of the arena. or have suggestions on how to make your experience to purchase the same number of tickets as those more enjoyable please call us at (207) 561-8300. who seek to purchase other types of seats and if possible based on the physical configuration in Restrooms: All restrooms located throughout the arena For special equipment and/or services, fill out our the venue may purchase up to three (3) will have ADA accessible sinks and stalls. All female online Guest Services Equipment Request Form* companion seats per accessible seat, though this restrooms include changing tables as well. is not required. Water Fountains: Water fountains located inside the arena are accessible to all guests. These are located Service Animals: outside sections 103 and 117 on the main concourse level. Any guide dog or other service animal that is assisting a Assistive Listening Devices: Assistive listening devices guest is more than welcome at all events with proper will be available to our guests at the Guest Services Booth. identification. The assistive listening device broadcasts the arena’s sound system on an FM frequency. All guests will be required to leave a valid form of identification in order to use the Guest Services: equipment and fill out a Guest Services Equipment Sheet found on our website, at the Box Office or at the Guest The Guest Services Booth is located on the Main Services Booth. Concourse at section 110 and is available at all times during events to assist guests with any challenges that may Braille Signage: Braille Signage will be displayed on all occur. accessible signs throughout the building.  Finding accessible seating Wheelchairs: Our Guest Services Booth will have a  Giving directions limited number of wheelchairs for guests who need  Checking out assistive listening devices assistance arriving to their seats. By filling out the Guest  Wheelchair assistance Services Equipment Sheet found on our website or at the  Checking in baby strollers Box Office, we can have a wheelchair ready to provide for you.  Other general information

Sign Language Interpreter: The Cross Insurance Center Important Phone Numbers: offers interpreters for all guests requiring special assistance. However, we will need at least a 2 week notification for our guest to utilize this feature. Please fill Administrative Offices/Main Line: (207) 561-8300 out our Guest Services Equipment Sheet for an interpreter found online or at the Box Office. Main Box Office: (207) 561-8333

Ticket Windows: Wheelchair accessible windows are located at both of our box offices located at the Southeast Website: and Southwest entrances. CrossInsuranceCenter.com Emergencies:

In the event of an emergency or fire, our event staff is trained to assist any person in need. In the event of a fire, the elevators and escalator will shut down and only firefighters and emergency rescue personnel will be allowed to use them. Please see a member of the staff for safe evacuation.