Imperial College London s6

Job Description

Job Title: Information Adviser Department/Division/Faculty: Careers Service Campus location: South Kensington Job Family/Level: PTO Responsible to: The Information Manager Line Management responsibility N/A for: Key Working Relationships UG/PG students, All College staff, Careers Service Team and support Services staff generally (internal): Key Working Relationships Employers and Opportunity providers, Alumni (external): Contract type: Full Time Open ended

Purpose of the Post To provide an efficient, professional and welcoming enquiry service for users of the Careers Service, to book appointments, to update the Careers website, to maintain the dissemination of job vacancies via our online systems. The Information Adviser works closely with other members of the Careers Team to assist with the dissemination and organisation of careers-related information.

Key Responsibilities:

Enquiry Duties  Dealing with enquiries from students, employers and departmental staff

 Acting as the first Careers Service contact for students, advising them of appropriate information sources and, when necessary, referring students to the appropriate Careers Service staff member or relevant staff within other departments

 Working in an advisory role, working closely with students advising them with relevant careers information, advising on development of their CV and Cover Letters.

 Making appointments for careers interviews through the online booking system and keeping the electronic diaries.

 Assisting at Careers Service events e.g. helping to set up stands and helping with enquiries

Information Research and Writing  To research, write and develop content for a variety of audiences via the Careers website and careers publications.

 To work with the Information Manager to maintain and develop a current news section of the website.

 To work with the Information Manager to research, develop and update careers information resources (paper-based and online).

 Assisting the Information Manager in developing the use of social media and other technologies to improve the promotion of online information/services.

Office Systems  Maintaining and developing the Careers Service website under the supervision of the Information Manager. Job Description

 Receiving and disseminating employer vacancies via the online vacancy service

 Taking responsibility to ensure that the online employer/vacancy/event system is kept up to date and accurate

General  Assisting the Information Manager in managing hard copy information including the receiving and dissemination of bulk deliveries of magazines and directories.

 Maintaining general office administrative systems, including photocopying and filing and distributing post as necessary to support the efficiency of the office

 Working in a small team and supporting their work

 General office duties and undertaking other duties as and when required

 Keeping professionally up-to-date e.g. through AGCAS (The Association of Graduate Careers Advisory Services)

Other  To observe and comply with all College policies and regulations, for example Health and Safety, Data Protection, etc.

 To undertake specific safety responsibilities relevant to individual roles, as set out on the College Website Health and Safety Structure and Responsibilities page (http://www3.imperial.ac.uk/safety/policies/organisationandarrangements).

 Job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

 Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal Opportunities in Employment Policy, Promoting Race Equality Policy and all other relevant guidance/practice frameworks.

Person Specification

Requirements Essential (E)/ Candidates/post holders will be expected to demonstrate the following Desirable (D)

Education QUALIFICATIONS/TRAINING Essential Degree level or equivalent E Experience EXPERIENCE Essential  Customer care skills developed from experience of working in an organisation providing a service to students and/or employers, ideally in an H.E. setting E  Experience of providing a front line reception/information service E Desirable  An understanding of the work of a Careers Service within Higher Education E  Knowledge of employers involved in graduate recruitment and recruitment practices E Job Description

Skills & Abilities Administrative Skills Essential  A high standard of administrative and organisational skills E  Ability to multi task and to set personal priorities IT E  The ability to work with minimum supervision E  Commitment to an excellent standard of customer service E  An open and positive attitude to working in a changing environment E  The ability to work in a busy office while recognising the importance of detail and E attention to deadlines  The ability to manage, take responsibility and innovate within the office E Communication Skills Essential  Ability to write coherently and fluently across with a variety of mediums (both print and hard copy) and for a variety of audiences via the Careers website and careers publications. E  Ability to communicate clearly and appropriately on the telephone with a wide range of callers E  Ability to work flexibly with other team members E  Commitment to Equal Opportunities E IT Skills Essential  Experience with MS Office software including Outlook, Word, Access, Excel E  Experience of website content development/editing using a content management system E  Knowledge of a variety of social media and its application in a working environment E Desirable  Knowledge of Adobe InDesign/other desktop publishing software E

Please note that job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to follow the 7 Imperial Expectations detailed below:

1) Champion a positive approach to change and opportunity 2) Encourage inclusive participation and eliminate discrimination 3) Communicate regularly and effectively within and across teams 4) Consider the thoughts and expectations of others 5) Deliver positive outcomes 6) Develop and grow skills and expertise 7) Work in a planned and managed way

Employees are also required to comply with all College policies and regulations paying special attention to:  Confidentiality  Financial Regulations  Private Engagements  Conflict of Interest  Health and Safety and Register of Interests  Data Protection  Information Technology  Equal Opportunities  Smoking Job Description

They must also undertake specific training and assume responsibility for safety relevant to specific roles, as set out on the College Website Health and Safety Structure and Responsibilities page.