Leading and Managing Change in a Diverse Society

E 7033 Leading and Managing Change in a Diverse Society Fall I 2007

INSTRUCTOR: Dr. Florine Robinson, Ed.D.

PHONE: 312-777-7722 Office

EMAIL: [email protected]

ALT PHONE: 706-922-9967 Home

REQUIRED TEXTS:

Title Managing Change: Cases and Concepts Author(s) Todd, J. D. & Peipert, D Copyright (2003) Publisher New York: Richard D. Irwin, Inc ISBN 0256264589 Edition 2nd Ed.

Title The Heart of Change: Real-Life Stories of How People Change Their Organizations Author(s) Kotter, John P. and Cohen Dan S. Copyright (2002) Publisher HBS Press Book ISBN 1-57851-254-9 Edition

This Course Requires the Purchase of a Course Packet: YES NO Syllabus Fall I

Argosy University School of Education and Human Development

Leading and Managing Change in a Diverse society E 7033 Wednesdays: 9/04/07 to 10/24/07

MISSION STATEMENT The College of Education and Human Development at Argosy University recognizes the need to provide professional educators with the extensive knowledge and range of skills necessary to function effectively in their professions. The Doctor of Education (Ed.D.) Programs have been developed by the faculty members to provide working professionals with the opportunity to enhance their personal and professional competence through completion of a relevant and meaningful graduate program. Because of variations among states each student is responsible for checking with local agencies to confirm state requirements that may pertain to the selected program.

Course Title: Leading and Managing Change

Course Number: E 7033

Instructor: Dr. Florine Robinson, Ed.D.. Associate Professor Argosy University 350 N. Orleans Street Chicago, IL 60654 312-777-7722 Office 706-922-9967 Home [email protected]

Office Hours: Mondays, Wednesdays and Thursdays- 1:00 a.m. to 5:00 p.m. Before and after classes 6:00 p.m. to 10:00 p.m. On campus – 350 N. Orleans Tuesdays, Fridays and weekends by appointment only On or off campus

Note: Please try to check with me first to make sure that I’m not in a faculty or staff meeting or committed to a meeting with another student. BIO FOR DR. FLORINE ROBINSON Associate Professor

Florine Robinson, Ed.D. Northern Illinois University is a core faculty member and serves as the cohort facilitator for the College of Education. Dr. Robinson also serves as the CEO and chief consultant for the Women’s Education and Research Institute, Inc. (WERI). WERI is a non-profit organization registered in the states of Indiana and Illinois, and it provides mentoring and professional development programs for women. Dr. Robinson spent 27 years as a telecommunications HRD executive prior to entering higher education. Throughout her corporate career, she taught and conducted seminars at colleges and universities in the states of Indiana and Illinois. She was the Director of Continuing Education and Economic Development at South Suburban College, and retired from the position of Dean of Continuing Education and Workforce Training at Malcolm X College, one of the City Colleges of Chicago. She is an elected official in the Village of Hazel Crest, a juried artist, world traveler, and an avid bridge player. Her research interests are women’s studies, leadership development, staff development and organizational behavior and higher education initiatives. She holds an M.A. in Instructional Technology (HRD emphasis) and a BS in Sociology (Women’s Studies major). She is one of the founding members and a past president of the Illinois State Section of the American Association for Women in Community Colleges.

Pre-requisite Knowledge: Students should have an understanding of leadership styles, strategic planning, organizations, and the issues that arise with the change process.

Course Description: This seminar focuses on concepts and strategies for managing change in educational, human services, and business settings. Special consideration is given to the recognition of human diversity and strategies that empower both individuals and the organization. Processes, procedures, and skills for change are presented in terms of situational considerations and implications.

Course Design This course is designed to allow students to utilize the required reading and database research available to them in their own professional environments to learn how to affect change. Through class participation, PowerPoint presentations and written term papers students will demonstrate competency in the techniques and stratagies of managing change.

Course Requirements: 1. Class attendance is very important and mandatory 2. Participation in discussion and completing weekly assignments is

mandatory 3. PowerPoint presentation of a change strategy 4. Final term paper

Required Texts:

Todd, J. D. & Peipert, D. (2003). Managing Change: Cases and Concepts 2nd Ed. New York: Richard D. Irwin, Inc. ISBN: 0256264589 Kotter, John P. and Cohen Dan S. (2002). The Heart of Change: Real-Life Stories of How People Change Their Organizations, 2002, HBS Press Book, ISBN: 1-57851-254-9

Students are encouraged to use the Internet, libraries, periodicals, and papers to expand their understanding of the organizations and topics we are studying.

Course Goals

These goals are derived from the mission and goals of the College of Education. The goals of this seminar are:

1. Analyze the forces of change.

2. Evaluate the methods of implementing change.

3. Discuss the requirements of leadership and dealing with continuous change

4. Provide students with the opportunity to review business case studies on change and apply the situations to their work.

5. Become effective communicators and team players in managing change.

6. Develop tools, ideas and inspiration to be success oriented in the midst of continually changing environments.

7. Develop expertise in managing change

8. Become a leader in change management processes.

Student Performance Objectives: The following performance objectives are derived from the educational goals of the course. Upon successful completion of the course, the student will:

1. Define and illustrate (through oral and written presentations) the concepts and strategies associated with managing change

2. Define the impacts which change has upon an organization and demonstrate the skills necessary to plan for dealing with those impacts.

3. Identify the necessary characteristics of an effective change facilitator

4. Develop a change model/plan.

Assessment: Students will be assessed on their weekly participation in class, their PowerPoint presentation and the submission of their term paper...Points will be subtracted based on record of attendance.

Grading Criteria: The student will be graded on a variety of assignments and class participation. A final project applying the course objectives will also be required.

Class Grading Scale: Attendance 35 points Oral Presentation 130 Points Class Discussion 105 points Weekly Class Assignments 100 points Final Course Written Project 130 points TOTAL POSSIBLE POINTS = 500

A = 470 - 500 pts, D = 300 - 349 pts B = 400 - 469 pts, F = >299 pts C = 350 - 399 pts,

In keeping with graduate level performance standards, work will be expected to be completed on time and within the framework of the course requirements. Any work submitted late will not be accepted unless approved in advance by me. Late work will only be approved under extremely extenuating circumstance.

Important Theories, Terms and Concepts: The following is a suggested list of theories, terms, and concepts that will be used for course discussion and written assignments. Topics may be added or deleted as deemed appropriate by the instructor or at the suggestion of students.

Collaboration/Team Quality Concerns-Based Adoption Model Stakeholder Culture/Climate Strategic Management Data Driven Management Systemic Change Learning Organizations Vision Management by Objectives Vision-Driven Change Mission Modeling Systems Management Participatory Management Disability Statement: It is the policy of Argosy University/Chicago Northwest to make reasonable accommodations for qualified students with disabilities, in accordance with the Americans with Disabilities Act (ADA). If a student with disabilities needs accommodations to complete the instructor’s course requirements, the student must notify the Director of Student Services. Procedure for documenting student disability and the development of reasonable accommodation will be provided to students upon request. Students will be notified by the Director of Student Services when each request for accommodation is approved or denied in writing via a designated form. It is the student’s responsibility to present the form (at his or her discretion) to the instructor in order to receive the requested accommodation in class. In an effort to protect student privacy, Student Services will not discuss the accommodation needs of any student with instructors.

Academic Dishonesty/Plagiarism Statement: The University seeks to foster a spirit of honesty and integrity. Any work submitted by a student must represent original work produced by that student. Any source used by a student must be documented through normal scholarly references and citations, and the extent to which any sources have been used must be apparent to the reader. The University further considers resubmission of a work produced for one course in a subsequent course or the submission of work done partially or entirely by another to be academic dishonesty. It is the student’s responsibility to seek clarification from the course instructor about how much help may be received in completing an assignment or exam or project and what sources may be used. Students found guilty of academic dishonesty or plagiarism shall be subject to disciplinary action up to and including dismissal from the University.

If you are unsure what constitutes plagiarism, visit the following web site: http://www.turnitin.com/research_site/e_home.html. Argosy University routinely submits student papers to Turnitin.com for Originality Reports. Papers submitted to Turnitin are checked against published works, content on the Internet, and every other paper submitted to Turnitin.

Technology Statement: Argosy University encourages the use of technology throughout the curriculum. This course uses the following: computer presentations, assignments requiring access to the internet, email with verified virus protection, video tape presentations and computer application tools such as Word, PowerPoint and other appropriate software as needed for coursework.

Acknowledgement of Syllabus Content

I have read and understand the course syllabus for: Managing Change E 7033 at Argosy University/Chicago, which is being taught by Dr. Florine Robinson? I hereby agree to the terms stated in this syllabus.

Signature Date

Course Information Sheet

Name: ______

Address: ______

______

Phone: ______

Email: ______

Current Position: ______

Where: ______

Purpose for Taking Course: ______

______

Career Goal:

______

Special Requests/ Needs:

______

Course Schedule Leading and Managing Change in a Diverse Society E7033 Dr. Florine Robinson

TENTATIVE WEEKLY ASSIGNMENTS:

Week 1. Introduction to Managing Change

Week 2. Guest Speaker

Week 3. Techniques and Strategies for Change

Week 4. Outlining a Plan for Change

Week 5. Oral Presentations – change management Strategies

Week 6. Oral Presentation – Change Management Strategies

Week 7. Final Written Project

FINAL WRITTEN PROJECT REVIEW:

The final paper project will involve developing a change plan for an organization incorporating the concepts from the class and the Steps in Kotter’s The Heart of Change. The approximate length of the paper is 8-10 pages and must include appropriate citations. Students will be expected to use research based and credible sources of information to support their work. The paper format will be discussed in class but must include:

. Overview of the organization . Rationale for the need to implement the change . Explanation of the change . How the change will transform the organization . Incorporate the eight steps of change proposed by Kotter . Identify the arguments opponents of the change might use . Identify the ultimate improvement to the organization through your change