CLUSTER Engineering and Technical s1

CLUSTER Engineering and Technical

CONCENTRATION Manufacturing Technology

WVEIS CODE ET1730

NATIONAL STANDARDS ToolingU http://www.toolingu.com US Department of Labor Employment and Training Administration (ETA) http://www.careeronestop.org/competencymodel/pyramid.aspx

ONET Codes & Occupations ONET: 17-2199.04 Manufacturing Engineers ONET: 17-3029.06 Manufacturing Engineering Technologists ONET: 17-3029.09 Manufacturing Production Technicians

Sample of job titles upon completion of the concentration: College Preparatory

Sample of job titles upon completion of additional education (if applicable): Manufacturing Engineers, Manufacturing Engineering Technologists, Manufacturing Production Technicians, Advanced Manufacturing Technician

INDUSTRY CREDENTIALS ToolingU http://www.toolingu.com

REQUIRED COURSES (Sequence Preferred) WVEIS Code Course 2470 Blueprint for Success 2471 Manufacturing Processes 1411 Business Computer Applications 1 2472 Manufacturing Capstone

SKILL SETS Career Preparation Skills Safety Leadership Development Customer and Personal Service Literacy and Numeracy Personal Effectiveness Competencies Academic Competencies

1 Workplace Competencies Clerical Applications Basic Computer Applications Shop Essentials Manufacturing Materials Rigging Electrical Systems Hydraulics and Pneumatics Programmable Logic Controllers Inspection Procedures Supervisor Essentials Quality Control Manufacturing Capstone

2 Career Preparation, Safety, Leadership Development, Customer Service and Literacy and Numeracy skill sets should be integrated throughout the concentration as remaining skill sets are delivered.

Skill Set Career Preparation Skills Knowledge Objectives Students will demonstrate knowledge of

ET.1  career paths.  goal development and achievement.  attitudes and work habits that support career retention and advancement.  communication in varied contexts. Performance Objectives Students will

ET.2  relate skills and abilities to possible career pathways. ET.3  explain methods of goal development. ET.4  discuss methods of time management and task coordination. ET.5  practice professionalism in punctuality, appropriate dress, task completion, etc. ET.6  investigate methods of supervision such as giving and receiving feedback and instruction. ET.7  develop and present a statement of their personal work ethic beliefs. ET.8  prepare an application, cover letter, resume and thank you letter. ET.9  create a personal portfolio for use when applying for employment. ET.10  practice simulated job interviews. Skill Set Safety Knowledge Objectives Students will demonstrate knowledge of

ET.11  safety procedures.  accident reporting agencies.  Personal Protective Equipment (PPE). Performance Objectives Students will

ET.12  recognize the main causes of accidents. ET.13  research agencies that are responsible for emergencies in the workplace. ET.14  develop a plan which outlines the procedures for handling an accident. ET.15  demonstrate operating instructions before using any equipment. ET.16  establish procedures for safe evacuation of the worksite in the event of an emergency. ET.17  follow safety and security procedures. ET.18  wear PPE as required for specified task.

Skill Set Leadership Development

3 Knowledge Objectives Students will demonstrate knowledge of ET.19  public speaking.  parliamentary law.  leadership concepts.  characteristics of effective teams and organizations. Performance Objectives Students will ET.20  develop and deliver speeches. ET.21  participate in meetings using parliamentary procedure. ET.22  attend leadership conferences and training (local, state and/or national). ET.23  volunteer in community service opportunities. ET.24  participate in career development events. Skill Set Customer and Personal Service Knowledge Objectives Students will demonstrate knowledge of ET.25  customer needs assessment.  quality standards for services.  evaluation of customer satisfaction. Performance Objectives Students will ET.26  confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. ET.27  keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. ET.28  check to ensure that appropriate changes were made to resolve customers' problems. ET.29  determine charges for services requested, collect deposits or payments, or arrange for billing. ET.30  refer unresolved customer grievances to designated departments for further investigation. Skill Set Literacy and Numeracy Knowledge objectives Students will demonstrate knowledge of

ET.31  literacy and numeracy skills required to solve complex.  real-world problems associated with their career/technical content area.  improve their thinking and reasoning skills. Performance Objectives Students will

ET.32  utilize a variety of technical sources (e.g., Internet, manuals, journals, directions, reports, etc.) to complete career/technical assignments and projects. ET.33  demonstrate writing skills required to complete career/technical assignments and projects. ET.34  demonstrate accuracy in calculating and measuring graphical work required to complete career/technical assignments and projects. ET.35  analyze tables, charts, graphs and multiple data sources to complete career/technical assignments and projects.

4 Blueprint for Success WVEIS 2470 National Standard: The US Department of Labor Employment and Training Administration (ETA) Industry Competency Model Framework for Personal Effectiveness Competencies located at the Competency Model Clearinghouse: http://www.careeronestop.org/competencymodel/pyramid.aspx Skill Set Personal Effectiveness Competencies Knowledge Objectives Students will demonstrate knowledge of

2470.1  interpersonal skills.  integrity.  professionalism.  initiative.  dependability and reliability.  willingness to learn. Performance Objectives Students will

2470.2  demonstrate concern for others. 2470.3  demonstrate insight into behavior. 2470.4  maintain open communication. 2470.5  respect diversity. 2470.6  behave ethically. 2470.7  act fairly. 2470.8  take responsibility. 2470.9  demonstrate self-control. 2470.10  maintain professional appearance and demeanor. 2470.11  remain free from substance abuse. 2470.12  maintain a positive attitude. 2470.13  pursue work with energy and drive and persist at a task. 2470.14  takes initiative and seeks challenges. 2470.15  establishes and maintains realistic work goals. 2470.16  perform effectively with minimal direction. 2470.17  strive to exceed standards and expectations. 2470.18  behave consistently and predictably and is reliable, responsible and dependable. 2470.19  demonstrate regular and punctual attendance. 2470.20  check work to consider all details and detect errors or inconsistencies. 2470.21  take prompt, thorough action to correct errors. 2470.22  follow written and verbal directions. 2470.23  comply with organizational rules, policies and procedures. 2470.24  demonstrate an interest in personal learning and development. 2470.25  seek feedback from multiple sources and modify behavior based on feedback and self-analysis. 2470.26  take steps to develop and maintain knowledge and skills. 2470.27  anticipate changes in work demands and view unexpected circumstances as opportunities to learn. 2470.28  make insightful career planning decisions. Skill Set Academic Competencies

5 Knowledge Objectives Students will demonstrate knowledge of

2470.29  reading.  writing.  mathematics.  science and technology.  communication - listening and speaking. Performance Objectives Students will 2470.30  locate, understand and interpret written information. 2470.31  identify details, inconsistencies, implied information, trends, etc. in reading materials. 2470.32  evaluate and analyze information in written materials. 2470.33  integrate and synthesize information from multiple written materials. 2470.34  apply written materials to follow instructions and complete specific tasks. 2470.35  create documents in a logical, organized, well-developed and coherent manner. 2470.36  use: standard syntax and sentence structure; correct spelling, punctuation and capitalization; and appropriate grammar. 2470.37  write in an appropriate manner and tone for business and use language appropriate for target audience. 2470.38  demonstrate basic quantification and computation skills. 2470.39  take, use, convert and report measurements accurately. 2470.40  translate practical problems into useful mathematical expressions. 2470.41  understand and apply basic scientific principles and use applicable technology. 2470.42  express information to individuals or groups in a clear, confident and organized manner using common English conventions. 2470.43  receive, attend to, interpret and understand verbal messages including complex instructions. 2470.44  appreciate feelings and concerns of verbal messages. 2470.45  attend and respond to nonverbal cures. 2470.46  practice meaningful two-way communication. 2470.47  present thoughts and ideas persuasively to ensure support from others. 2470.48  demonstrate inductive and deductive reasoning sufficient to review, analyze, synthesize and compare and interpret information. 2470.49  identify connections between issues and orient to new assignments. 2470.50  demonstrate use of basic computer hardware and software. 2470.51  explain common computer terminology. 2470.52  enter data into computer files. 2470.53  use word processing programs to create, edit and retrieve document files.

Skill Set Workplace Competencies

6 Knowledge Objectives Students will demonstrate knowledge of

2470.54  teamwork.  adaptability/flexibility.  customer focus.  planning and organizing.  creative thinking.  problem solving and decision making.  working with tools and technology.  workplace computer applications.  scheduling and coordinating.  checking, examining and recording.  business fundamentals. Performance Objectives Students will

2470.55  develop constructive and cooperative working relationships and team membership. 2470.56  demonstrate methods of conflict resolution. 2470.57  employ unique analyses and consider the merits of new approaches. 2470.58  examine actions to deal with ambiguity. 2470.59  maintain a customer focus. 2470.60  approach work in a methodical manner keeping track of details, prioritizing tasks and planning work efficiently. 2470.61  estimate resources needed for project completion including allocating time and other resources effectively and coordinating efforts and tracking progress. 2470.62  identify patterns and trends to see the big picture and understand pieces of a system as a whole. 2470.63  employ techniques of problem solving and decision making such as problem identification, information gathering, alternatives generation, solution choice and solution implementation. 2470.64  apply workplace specific use of tools and technology. 2470.65  apply effective principles of scheduling and coordinating making arrangements for traveling and meetings, informing others of arrangements, verifying arrangements, recognizing and mediating problems, etc. 2470.66  coordinate schedules of self and colleagues. 2470.67  coordinate transition of employees at change of shifts. 2470.68  detect and correct errors. 2470.69  process forms, orders, reports and other paperwork in a timely manner. 2470.70  maintain and update logs, records and files. 2470.71  examine the missions and functions of organizations. 2470.72  explain roles within organizations and the impact of a company’s well-being on employees. 2470.73  demonstrate appropriate business ethics acting with respect for coworkers and customers and acting in the best interest of the company, the community and the environment. 2470.74  comply with applicable laws and rules governing work regarding company

7 property. 2470.75  examine market trends in the industry and a company’s position in the market. 2470.76  explain competition and organizational strategies to maintain competitiveness.

8 Business Computer Applications I WVEIS 1411 Skill Set Clerical Applications Knowledge Objectives Students will demonstrate knowledge of

1411.1  administrative and clerical procedures and systems.  word processing.  managing files and records.  designing forms.  other office procedures and terminology. Performance Objectives Students will

1411.2  answer telephones and give information to callers, take messages or transfer calls to appropriate individuals. 1411.3  file and maintain records. 1411.4  compile, copy, sort and file records of office activities, business transactions and other activities. 1411.5  make copies of correspondence or other printed material. 1411.6  review work done by others to check for correct format, spelling and grammar, and to ensure that company format policies are followed. 1411.7  compose, type and distribute meeting notices, routine correspondence and reports. 1411.8  gather, register and arrange the material to be typed, following instructions. Skill Set Basic Computer Applications Knowledge Objectives Students will demonstrate knowledge of

1411.9  electronic equipment.  computer hardware and software, including applications. Performance Objectives Students will

1411.10  differentiate amongst hardware, software, system software and application software. 1411.11  suggest and check alternate spellings, locations and/or listing formats for customers lacking details or complete information. 1411.12  operate office equipment such as fax machines, copiers and phone systems, and use computers for spreadsheet, word processing, database management and other applications. 1411.13  compile, sort and verify the accuracy of data before it is entered. 1411.14  compare data with source documents or re-enter data in verification format to detect errors. 1411.15  store completed documents in appropriate locations. 1411.16  format documents, insert graphics, create tables, sort data and use templates. 1411.17  transmit information or documents to customers, using computer, mail or facsimile machine. 1411.18  maintain and update filing, inventory, mailing and database systems, either manually or using a computer.

9 1411.19  notify supervisor or computer maintenance technicians of equipment malfunctions. 1411.20  locate and attach appropriate files to incoming correspondence requiring replies. 1411.21  add new material to file records or create new records as necessary. 1411.22  find and retrieve information from files in response to requests from authorized users. 1411.23  type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer or word processor. 1411.24  perform basic presentation functions to create, format, edit, save and print a presentation. 1411.25  operate spreadsheet, database programs and other types of software to load and manipulate data and to produce reports. 1411.26  operate new office technologies as they are developed and implemented. 1411.27  demonstrate netiquette, acceptable use policy and ethical practices related to Internet access. 1411.28  integrate Internet information into software applications. 1411.29  retrieve, separate and sort program output as needed and send data to specified users. 1411.30  type acknowledgement letters to persons sending correspondence.

10 Manufacturing Capstone WVEIS 2472 Skill Set Manufacturing Capstone Knowledge Objectives Students will demonstrate knowledge of

2472.1  computer applications  shop essentials  manufacturing materials  rigging  electrical systems  hydraulics and pneumatics  programmable logic controllers  inspection procedures  supervisor essentials  quality control Performance Objectives Students will

2472.2  work with local industry to develop a project or to complete a work based experience in the manufacturing industry.

11 Manufacturing Processes WVEIS 2471

This course aligns with ToolingU. Click on each link above to view required skill set standards.