Dr Kelvin Lim GP Partner

1 | P a g e

Dr Kelvin Lim – GP Partner Dr Subramaniam Sivan – GP Partner Dr Mark Dickson – GP Partner Dr Thankam Dickson – GP Partner Dr Hersad Vaghela – GP Partner Dr Emma Sawyer – GP Dr Fenella Hickling GP Dr Jane Ellis - GP Mrs Alison Rounce – Non Clinical Managing Partner

The Surgery, Church Walk, Eastwood, Nottingham. NG16 3BH Tel: 01773 712951 Fax: 01773 534160 Website: www.churchwalksurgery.nhs.uk

Opening times The surgery reception is open at the following times: Monday 7.00am – 7.30pm Tuesday 7.00am – 6.30pm Wednesday 8.00am – 6.30pm Thursday 8.00am – 6.30pm Friday 8.00am to 6.30pm

Consultation Times Doctors are consulted by appointment. Surgeries are throughout the day and during the usual opening hours.

Emergencies will be seen as soon as possible by the ‘on call’ doctor

WHEN THE SURGERY IS CLOSED

CW Practice Leaflet Updated May 2015 Review date May 2016 Author: MM 2 | P a g e

A doctor is always available for emergencies. Ring the usual practice telephone number and your call will be directed to the out of hour’s emergency doctor service.

DOCTORS Dr Kelvin Kuok Jin LIM (Male) GP Partner MB BS (NOTTINGHAM) 1986 BMed Sci (Hons) 1984 MRCGP 1991

Dr Subramaniam SIVAN (Male) GP Partner MB BS (INDIA) 1993 LRCP(Edin)LRCS(Edin)LRCP&S(Glas) 1994

Dr Mark Jonathan DICKSON (Male) GP Partner MB ChB (LEEDS) 1992 MRCGP 1996 DRCOG 1995 DCCH 1995

Dr Thankam Reshmi DICKSON (Female) GP Partner MB ChB (LEEDS) 1992 MRCGP 1999 DRCOG 1998 Diffp 1999

Dr Hersad Mohan VAGHELA (Male) GP Partner MB BS (LONDON) 1997

Dr Emma Louise SAWYER (Female) GP MB BS (LONDON) 2000

Dr Fenella Jane HICKLING (female) GP MB BCh (WALES) 2007

Dr Jane Alison ELLIS (female) GP MB ChB (SHEFFIELD) 1988

Welcome to Church Walk Surgery Thank you for registering with our practice. The partners and staff of this long established practice are committed to providing the highest level of patient care. This booklet contains information about the facilities and services we provide & we hope you will find it useful & keep it handy for reference. We are a training practice and have GP registrars with us for 4 month to 12 month periods. The registrar is a qualified doctor and can prescribe and refer for hospital appointments. The registrar will have surgeries on most days. We are a group practice and patients may see any of the doctors in the partnership. However, please be aware that you may have to wait a little longer to see the GP of your preference. We are an undergraduate training practice and regularly have student doctor’s sitting in with our GP’s for consultations.

PRACTICE NURSING STAFF Sue Cantrill Advanced Nurse Practitioner Gail Lee Practice Nurse Karen Hodgkiss Practice Nurse Sue Davey Practice Nurse Rachel Thorpe Practice Nurse Debbie Kings Practice Nurse Emma Rowe Practice Nurse Carolyn Wardle Health Care Assistant / Phlebotomist Emma Whysall Phlebotomist

Hannah Boddice Phlebotomist / Receptionist

OTHER NURSING STAFF ATTACHED TO THE SURGERY Eve Elliott Community COPD Specialist Nurse Debbie Hollier Community COPD Specialist Nurse Alison Sutherland Community COPD Specialist Nurse Jaimie Selby Community Heart Failure Specialist Nurse Suzie Read Community Heart Failure Specialist Nurse Wendy Berridge Cardio Respiratory Palliative Care Specialist Nurse Sandra Spencer Cardio Respiratory Palliative Care Specialist Nurse

MANAGEMENT Managing Partner Alison Rounce Practice Manager Sarah Petter Administration & IT Manager Maggie Murphy Reception Manager Sarah Delicate

OUR PRACTICE AREA

SURGERY INFORMATION

ROUTINE APPOINTMENTS

For non-urgent appointments, please telephone or call into the surgery. Please let us know as soon as possible if you cannot keep an appointment so that we may offer it to another patient who may need seeing. You can also now book and cancel appointments on our website – www.churchwalksurgery.nhs.uk . Just follow the simple link.

EMERGENCIES For Life-threatening emergencies such as severe crushing chest pain, collapse or unconsciousness or severe bleeding telephone 999 for an ambulance IMMEDIATELY If you feel that you need to be seen urgently on the day by a Dr, please tell the receptionist the nature of your request to assess the urgency.

HOME VISITS These should be reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctor’s plan their calls and to give the doctors an idea of urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.

ACCESS FOR THE DISABLED The surgery has a ramp for wheelchair access. A lift is available for use by disabled patients for access to some clinical rooms. The patient toilet is adapted for use by disabled patients. A wheelchair is available for use in the surgery if required, please ask a member of staff.

NEW PATIENTS

It is the policy of this practice that you are given a health check by the practice nurse, shortly after you register to discuss any general health issues. Please make an appointment for this service when you request to register. The new patient registration forms can be printed off our website. www.churchwalksurgery.nhs.uk Complete and sign these and bring them into the surgery to register with the surgery. We will require sight of your ID, so please also bring photographic and address ID for the surgery to copy for your medical records.

OUT OF AREA REGISTRATIONS

For patients who chose to register with our practice as a new patient but DO NOT live in the catchment area that we cover, we will offer the patient to be registered as an ‘out of area’ registered patient WITHOUT HOME VISITS. This will mean that we are aware that you live outside the practice area (catchment area) and when you registered at the practice it was made aware to you that we are not required to provide you with a home visit. You may on occasion, develop an urgent illness or injury at home that means attending the GP surgery as normal would not be appropriate. If you require a GP, please contact the practice in the first instance. If we determine you need access to services local to where you live we may ask you to call NHS 111.

In these circumstances NHS 111 will direct you to the local service that has been established by NHS England for patients such as you. This local service could be a GP practice near to where you live, the local walk-in or urgent care centre, A&E or minor injuries unit.

This local service will then decide if you can attend for an urgent face to face appointment with a healthcare professional or if a home visit is needed which will be based on your individual circumstances.

You should be aware that we will provide (if requested) the GP or healthcare professional with basic patient details in order that they can carry out their consultation safely and effectively. By registering as an ‘out of area’ registered patient you are giving your consent to this information being provided.

If this is in the out-of-hours period when GP surgeries are normally closed – between 6:30pm and 8:00am weekdays and during weekends – NHS 111 will direct you to the local out-of- hours provider.

To see if your home postcode comes under our catchment area, please ask at the surgery or check the website detailed below entering your postcode. https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=C84002&h=600&w=800&if=0

PATIENTS MOVING TO AN AREA OUTSIDE OF OUR CATCHMENT AREA

It is the practice policy that if patients that are already registered at the practice move from living within the practice area to outside the practice area they will be de-registered from our practice list on the grounds that the patient has moved out of our area. We will however, invite the patient to re-register under the new arrangements as detailed above for OUT OF AREA REGISTRATIONS WITHOUT HOME VISITS. It will be the patient’s choice whether they wish to re-register with the practice again without the home visit service or to register at a new GP surgery local to where they are now living to receive full GP medical services which would include home visits.

REPEAT PRESCRIPTIONS These are produced by computer and we require 48 hours notice for your prescription to be processed, with the exception of weekends and bank holidays where extra time must be allowed. You will receive a ‘tear off’ slip with each prescription which lists the medicines you receive by repeat prescription. PLEASE CHECK THE ITEMS CAREFULLY TO ENSURE THEY ARE CORRECT. When you require repeat medication you should leave the request in the prescription box in the reception area. Please enclose a stamp addressed envelope if you wish it to be posted back to you. We also accept FAX requests for prescriptions. FAX No – 01773 534160. You can also order via our website. Web address – www.churchwalksurgery.nhs.uk. Unfortunately repeat prescriptions cannot be accepted over the telephone as it may lead to mistakes and can block emergency calls.

Prescription ordering timescales: Ordered Monday BEFORE 2pm - Ready to collect Wednesday after 2pm Ordered Tuesday BEFORE 2pm - Ready to collect Thursday after 2pm Ordered Wednesday BEFORE 2pm - Ready to collect Friday after 2pm Ordered Thursday BEFORE 2pm - Ready to collect Monday after 2pm Ordered Friday BEFORE 2pm - Ready to collect Tuesday after 2pm Ordered Saturday BEFORE 2pm - Ready to collect Wednesday after 2pm Ordered Sunday BEFORE 2pm - Ready to collect Wednesday after 2pm PLEASE NOTE THE ABOVE TIMESCALES ARE FOR COLLECTION FROM THE SURGERY AND NOT YOUR NOMINATED PHARMACY IF YOU HAVE ONE.

ONLINE SERVICES We offer the following online Services:  Repeat prescription ordering  Booking of appointments

 Cancellation of appointments  Viewing of your summary Care Record Please contact the surgery and ask to register for this service. You will be given a unique username and password to enable you to access these services.

COMMENTS, PROBLEMS AND SUGGESTIONS Sarah Petter is our Practice Manager and she may be able to help you with any administrative or non-medical aspects of your health & treatment. She is also available to discuss any comments, suggestions or complaints. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems what may occur. Please do not hesitate to contact the practice manager for further details.

RECEPTION STAFF The receptionists are here to help you. Please try to be considerate and patient because at certain times they are extremely busy but will always do their best to assist. Try not to feel offended if they ask you a few questions to help assess the urgency. They will be able to help you with many routine enquiries and may ask you to see the practice nurse for other advice.

MEDICAL SECRETARIES We have a team of four Medical Secretaries who provide a full and comprehensive secretarial service. They deal with all referrals sent from the practice on to secondary care, liaising with hospitals and consultants on behalf of GP’s and patients when necessary. They are also the point of contact within the surgery for any issues relating to the “Choose & Book” referral system.

CLINICS

All our clinics are by appointment only

PRACTICE NURSE We have a team of practice nurses available during surgery hours for:  Dressings & wound care  Stitch removal  Vaccinations and immunisations  Ear syringing  Travel advice and holiday vaccinations (we are a registered yellow fever centre)  Diabetic reviews  Asthma reviews  Blood pressure monitoring  Chronic disease management and reviews  Taking blood tests

TRIAGE NURSE PRACTITIONER Our Advanced Nurse Practitioner has clinics every Tuesday, Wednesday and Thursday morning & Thursday afternoon. It is an ‘Emergency on the day clinic’. Please contact the surgery on the day for an appointment. Appointments are not usually taken for advance bookings without prior agreement by the Nurse Practitioner.

HEALTH CARE ASSISTANT  Phlebotomy clinic is held every morning to take bloods. CW Practice Leaflet Updated May 2015 Review date May 2016 Author: MM 7 | P a g e

 Health promotion matters such as blood pressure & diet  Smoking cessation clinic  ECG’s  Health checks, including well person and over 75 health checks  Spirometry

DIABETIC PATIENTS We have a special service for diabetics, held regularly by our Practice Nurses. FAMILY PLANNING & CONTRACEPTIVE ADVICE For all family planning and all contraceptive advice, please book an appointment with the practice nurse. Coils and contraceptive implants are done in a special surgery held by Dr Reshmi Dickson and Dr Emma Sawyer. To book for a clinic appointment for this procedure you must 1 st make an appointment with either of these Dr’s in normal surgery to discuss this and see if this will be suitable for you. HRT (Hormone Replacement Therapy) Our Practice Nurses monitor the progress of women who are already on HRT can give information to women who may be considering this type of treatment. CERVICAL SMEARS The practice nurses will do cervical smears. You will receive a reminder letter from the NHS screening department when this is due. Please make an appointment in the Practice Nurse Clinic when you received your reminder letter. BLOOD PRESSURE MONITORING Our Health Care Assistants and Practice Nurses are available for blood pressure measurement and monitoring. Please book an appointment with the Health Care Assistant. ANTENATAL CLINIC For the care of expectant mothers. The community midwives have clinics both at the surgery and at the Surestart centre, Hilltop, Eastwood. If you need to contact a midwife please ring: 01773 712218 Postnatal examinations are undertaken by the doctor at the surgery. An appointment will be sent for this. TEENAGE PATIENTS The practice nurse can discuss with patients any problems relating to the teenage years, including any general health & sexual advice and ensure immunisations are up to date. The surgery will automatically send a letter to the patient around the 14th birthday. MINOR SURGERY Minor surgical procedures, such as removing skin cysts and moles and joint injections are carried out by the doctors by prior agreement with the doctor. CHILD HEALTH CLINIC / HEALTH VISITORS Screening for health problems, especially in growth and development, in children under 5 years of age will be undertaken by Health Visitors who are based at Eastwood Health Centre, Nottingham Road, Eastwood, Nottingham NG16 3GL. To book an appointment phone: 01773 712218 HOLIDAY VACCINATIONS FOR FOREIGN TRAVEL Complete the Travel Questionnaire and leave with the surgery for the nurse to review what you require and when. Save time and print the form from our website and bring into surgery CHILD IMMUNISATION These will be carried out by the practice nurses within the Nurses normal surgery by appointment. DISTRICT NURSES District nurses are based at Eastwood Health Centre. Telephone the main District Nurse hub number: 0300 0830100 PHYSIOTHERAPY Appointments are made via referral by your GP. ACUPUNCTURE

Dr Lim does an acupuncture clinic. An appointment with him in normal surgery to discuss if it is appropriate for you is required prior to booking in.

Violence and abuse

Church Walk Surgery is a NHS Zero Tolerance Zone. Zero Tolerance is a nationwide campaign to stop violence against staff working in the NHS. Violence against the doctors, staff or other persons present on the practice premises will not be tolerated. Violence against staff working in the NHS is a crime and Individuals behaving violently will be reported to the police.

Patient information

All information at the Church Walk Surgery General Practice is held, retained and destroyed in accordance with NHS guidelines and under the data protection act 1998. If you require any further information of who has access your patient information please contact the practice manager.

From time to time patient records may be reviewed by a healthcare professional who is not an individuals own GP for the purposes of clinical audit. This would only be for the purpose of quality assurance and each healthcare professional is bound by a code of conduct with respect to confidentiality. If you do not wish your records to be reviewed for such purposes you should inform a member of staff. The surgery will then record that you, the patient has not given your consent and ensure that your records do not form part of any external review.

When the surgery is closed

If you or your family need urgent medical care when the surgery is closed, please phone the usual daytime surgery number and you will be given instructions of what you should do depending on the nature of the call or emergency. You may be asked to put down the phone and dial 111. When you call 111 your needs will be assessed and you will either be given advice or arrangements will be made for you to be seen by a healthcare professional.

You can also call the NHS 111 number immediately rather than dialing the surgery number in the 1st instance. NHS 111 is has been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. Just Dial 111 from any phone. Website address: http://www.nhs.uk

NHS Walk in Centre At the NHS Walk-in Centre at London Road, Nottingham, the 8am-8pm Health Centre on Upper Parliament Street and Clifton Nurse Access Point in the Clifton Cornerstone, you can see an experienced nurse for treatment of minor injuries and illnesses.

Nottingham Walk-in Centre is open every day including weekends and Bank Holidays between 7am and 9pm.

Seaton House, London Road, Nottingham NG2 4LA

Tel: 0115 883 8500

8am to 8pm Health Centre is open from 8am to 8pm every day of the year for both drop-in and appointment services. 79a Upper Parliament St, City Centre NG1 6LD Tel: 0115 883 1960

You can also see a nurse at the Clifton Nurse Access Point in the Clifton Cornerstone - open 10am until 6pm Thursday, Friday, Saturday, Sunday and Monday (closed Tuesday and Wednesday). Clifton Cornerstone, Southchurch Drive NG11 8EW Tel: 0115 878 6100

Your local pharmacy can also offer you a range of services, including advice and medicines to relieve symptoms of minor ailments.

NHS Clinical Commissioning Group Nottingham West Clinical Commissioning Group (CCG) is made up of 12 local GP Practices who are working together to plan and pay for the local health services of 93,000 patients. The areas they cover include Eastwood, Kimberley, Stapleford, Beeston, Bramcote and Chilwell. They are committed to improving the health and wellbeing of people living in and around Broxtowe. They are committed to championing the needs of the patient population and developing high-quality health services fit for the future. The name and address of the Clinical Commissioning Group is Nottingham West CCG, Stapleford Care Centre, Church Street Stapleford,Nottingham. NG9 8DB

Tel: 0115 8835100 [email protected]

Patient Participation Group

If you would like to know more about the Patient Participation Group, or would like to discuss the possibility of becoming a member please give your details to any of the reception staff. Church Walk supports and encourages patient participation and consultation.

We also welcome feedback and comments on our services as part of our learning and services development. Our Patient Participation Group (PPG) has been operating for some time now, and is attended by volunteer patient representatives, GP’s and other practice staff. The PPG meets about six times a year, usually in an afternoon for two hours, and is concerned with any aspect of services offered, practice policy and patient interests.

CW Practice Leaflet Updated May 2015 Review date May 2016 Author: MM