Business Case Analysis and Development

This list of suppliers was pre-qualified for the ICT Management Consultants multi-use list category of Business Case Analysis and Development.

Version 43.0 – 31 August 2012

Service Type Definition

Refers to the analysis work required to provide an understanding and knowledge of a project’s values and options. The analysis could examine the values, feasibility, performance, risks and costing of the various options. Such analysis work is important for the development of a business case.

Applicants should note that AGIMO has developed a set of ICT Business Case Guide and Tools to help agencies develop business cases with comprehensive cost benefit analysis and more detailed project planning.

Disclaimer

All supplier information is as provided by the supplier in their application. Accordingly, before relying on information provided in the ICT MCL, agencies should independently verify its accuracy, currency, completeness and relevance for their purposes. Agencies must ensure that any procurement process is undertaken in accordance with agency guidelines.

In selecting suppliers, agencies must comply with the Commonwealth Procurement Rules (July 2012).

If you have any questions about the multi use list (the List), please call 02 6215 1597 or email [email protected].

Business Case Analysis & Development category, Version 43, August 2012 Organisation 3PM Consulting Pty Ltd Name Trading Name 3PM Consulting Pty Ltd Contact Mr Eamonn Rooney Address 35 Summerland Circuit Suburb Kambah State ACT Postcode 2902 Telephone 0410533777 Facsimile Website Email [email protected] ABN 14153056618

Company Background 3PM Consulting Pty Ltd is a company that has been established for ICT and Project Management consulting. The sole Director / Principal Consultant is Eamonn Rooney who has had over 25 years experience in Federal Government ICT and Project Management. Company Accreditation (Optional) The company does not hold any accreditation currently. However, the Principal Consultant holds a current Certified Practising Project Director (CPPD) accreditation from the AIPM, along with numerous Project Management certifications (PRINCE2, MSP, ITIL). In addition, Eamonn Rooney is an accredited Gateway Review Team Leader (RTL) with around 20 reviews, including some in NZ. He also holds an Advanced Diploma of Project Management.

Business Case Analysis and Development 3PM consulting's Principal consultant Eamonn Rooney is a Certified Practicing Project Director with the AIPM. He has many years experience as a certified PRINCE2 and MSP practitioner and has developed numerous Business Cases for Government organisations including those leading to NPPs with values ranging up to $90m. In one particular example, he led the redevelopment of a Business Case for a failing NPP that had received two Red Gateway Review reports. Following the redevelopment of the Business Case, the program went on to receive four successive Green Gateway Reviews and delivered more capability than originally envisioned. This led to the Project Team receiving an award for Conspicuous Conduct from the Commissioner of the AFP in 2011. He regularly reviews Business Cases for projects, programs and New Policy Initiatives and has conducted numerous Gate 1 - Business Case Gateway reviews providing recommendations to Senior Executives. Eamonn has developed the Lessons Learned Guide for the Assurance Reviews Branch of DOFD for Benefits led programs, with a key focus on Business Case and outcomes management.

Business Case Analysis & Development category, Version 43, August 2012 Organisation 451 Consulting Pty Ltd Name Trading Name Contact Mr Gerard O'Hara Address Level 1, 377 Montague Road Suburb West End State Queensland Postcode 4101 Telephone 0732550457 Facsimile 0732550119 Website www.451consulting.com.au Email [email protected] ABN 90079617575

Company Background Since 2001, 451 Consulting has assisted over 45 government and private sector organisations become more successful through delivery of 400 assignments. We offer highly responsive and scalable solutions through our 32 experienced consultants and access to over 80 highly pre-qualified contractors. Our business and government clients value 451 Consulting as trusted advisors and capability partners in the formulation and realisation of strategic and operational goals. We provide management and technology consulting services to Brisbane (headquarters), Sydney, Melbourne, Canberra, and New Zealand markets. You can be confident in selecting 451 Consulting as over 90% of the organisations we have partnered with since 2001 have nominated 451 as a preferred partner when addressing new organisational challenges; a fact that is fully supported by written testimonials and repeat work. The majority of people in 451 Consulting are long standing members of the Australian consulting and contracting community, having served with international consulting organisations and major public and private organisations over many years. 451 offers you a rich history, deep experience and pragmatic methodology. Company Accreditation (Optional) 451 Consulting has an outstanding track record of delivery insight, integrity and value on every client assignment. We have a fully operational quality management system and our high-quality performance is demonstrated by our appointment to numerous Government and private sector panels, some of which include: - Department of Defence (Management Consulting Services) - Department of Public Works (Whole-of-Government Panel for Project Management Coaching, Training and Mentoring) - Ergon Energy (Six panels across Project Management, Strategic Consulting and ICT Consulting Services) - Civil Aviation Safety Authority (Aviation Safety Consultancy MUL Panel) - Queensland Health (ICT Contracting Services, and Internal Audit) - Suncorp (ICT Contracting and Project Management Resourcing) - Asia Pacific Utilities Group (Management Consulting Services) - Department of Transport and Main Roads (ICT Consulting and Contracting Services) - Corporate Services Queensland (PMO Panel) - Queensland Investment Corporation (Program Health Checks & PMO Review Panels) - Department of Communities and Disability Services Qld (Project Management Training, Coaching and Mentoring) - Local Government Association Queensland (Learning and Development, and Business Services Consulting) - Gold Coast City Council (Training, Organisational Development and People Management) - City of Townsville (Panel of Providers for Business Management Consultant Services) - Department of Emergency Services (Internal Audit)

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development 451 Consulting has a broad and proven experience in developing and assessing business cases for projects, programs and portfolios of work. We possess proven methodology and a pragmatic approach to exploring feasibility, costs, values and benefits of proposed client solutions. Some examples include: a) Ipswich City Council (ICC) engaged 451 to conduct a major benchmarking exercise to assess the viability of offering Shared Services functionality. The assessment covered the full ICT product and service spectrum, incorporating ICT Service Definition, Activity Based Costing to assess baseline costs and prices, and external benchmark review. 451 delivered a recommendations report which clearly reviewed the viability of the proposed business case while additionally identifying cost reduction opportunities and service level benchmarks. b)451 Consulting were commissioned by Smart Service Queensland (SSQ) to develop a Business Case, Strategy and Roadmap for business intelligence (BI) and service related information. There was a growing belief that BI reporting was an increasing strategic need for SSQ. There was a growing realisation, outlined in corporate strategic directions, that high quality, reliable information is needed for service effectiveness and continuous, ongoing assessment of SSQ’s performance. 451 tested the viability of several BI approaches and solutions in order for SSQ to make accurate and well researched decision in this highly specialised field.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Accenture Australia Holdings Pty Ltd Name Trading Name Accenture Contact Mr Melissa Waldron Address Ground Floor, 4 Brindabella Circuit, Suburb Canberra Airport State ACT Postcode 2609 Telephone 02 6217 3181 Facsimile 02 6217 3001 Website www.accenture.com Email [email protected] ABN 61096995649

Company Background Accenture is a global management consulting, technology services and outsourcing company. Combining experience and comprehensive capabilities across all industries and business functions with extensive research capabilities, Accenture collaborates with clients to help them become high- performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Accenture offers a wide range of management consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Accenture’s comprehensive heritage in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Globally Accenture operates with one common brand and business model which allows us to serve our clients with consistency. In Australia we operate offices in Canberra, Sydney, Melbourne, Brisbane, Perth and Wollongong. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies, and numerous Government agencies. Many of our top 100 clients have been clients for at least five years. Accenture’s culture is strongly customer focused, results oriented and guided by our core values of client value creation, best people, integrity, respect for the individual, one global network and stewardship. We spend over $300 million pa on training each year and we seek out the best talent and actively manage the development of our people to retain the best performers. Company Accreditation (Optional) Accenture has the following accreditations: Capability Maturity Model (SW-CMM, CMMI) - Accenture has achieved Level 5 in both SW- CMM and CMMI in key Delivery Centre Network locations, with 93% of seats being in Level 5 centres. We have global CMMI programs in our Delivery Centres and in all 5 Operating Groups and have imbedded CMM into Accenture Delivery Methods. Our APIF (Accelerated Process Improvement Framework) offering helps clients achieve CMMI-based objectives faster. eServices Capability Model (eSCM) - As founding sponsor and contributing member, Accenture is partnered with Carnegie Mellon University to create the eSCM. eSCM is a capability model that addresses the entire outsourcing process (pre-contract, contract execution, and post-contract), with a focus on building a foundation for sustained improvement of capabilities. Our Bangalore Delivery

Business Case Analysis & Development category, Version 43, August 2012 Centre is the first BPO organisation in the world to achieve eSCM-SP certification. We are a corporate sponsor of eSCM-SP and have imbedded it into Accenture Delivery Methods. ISO 9001 - We are certified in ISO 9001:2000 across all 5 global Operating Groups, Spain Delivery Centre and European Service Centre (ESC).

Business Case Analysis and Development Accenture has skills and experience in Business Case Analysis and development, including New Policy Proposals. We have a standard methodology of creating business cases and a range of financial modelling and estimating tools (complementing our broad service areas of Management Consulting, Systems Integration and Business Process Outsourcing). Our expertise lies in Scope development, feasibility studies, performance management, Cost benefit analysis, Quality assurance, Risk management etc. Some recent examples include: Australian Taxation Office: Accenture worked with ATO in establishing the business case for the change program and provided a complete view of the solution, scope, timing, costs, benefits, plans, resources, outcomes and measures for all release and sub plans. Medicare Australia NPP: Accenture worked with Medicare Australia to prepare a cabinet level new policy proposal for the renewal of Medicare’s IT infrastructure. Called the Medicare Renewal NPP, this business case provided a new vision or Medicare Service Delivery and for its enabling Business and Enterprise Architectures. Drawing on best practice SOA, it also proposed a new approach to the development of Medicare’s technology. After defining the “to be”, the NPP then defined the necessary investment and delivery program required.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Adaptive Frameworks (Projection Management Name Consultants) Trading Name Adaptive Frameworks Contact Mrs Darilyn Evans Address Suite 709, 343 Little Collins St Suburb Melbourne State Victoria Postcode 3000 Telephone 1300782380 Facsimile 1300782703 Website http://www.adaptiveframeworks.com.au/ Email [email protected] ABN 33105407627

Company Background Adaptive Frameworks is one of the most successful providers of Project Management and Program Management expertise in Australia. Established in 2004, the company specialises in the application of PRINCE2 and Managing Successful Programs (MSP) and provides consultancy and training in these and other best practice frameworks. Adaptive Frameworks focuses on providing assistance to organisations transitioning to consistent best practice approaches. Our consultants have significant working knowledge of both public and private sector projects and programmes equipping them to add considerable value to our clients through real-life experiences. Our list of federal government clients includes: The Department of Veterans Affairs, the Department of Employment and Industrial Relations, Centrelink and the Department of Defence. Other clients include state government departments across Australia and many organisations from the private sector. When providing practical solutions to organisations Adaptive uses its significant project management methodology expertise, particularly PRINCE2, MSP and PMBOK. Company Accreditation (Optional) Accredited Consulting Organisation (APMG) Accredited Training Organisation (APMG) for PRINCE2, MSP and P3O Members of the Australian Institute of Management All consultants are individual members of the Project Management Institute

Business Case Analysis and Development Adaptive Frameworks can be used to develop Business Cases, to mentor staff in their construction and/or to review Business Cases. Different scenarios will require different emphasis depending on the drivers. Large projects and those with a significant ICT component will be guided by the AGIMO Business Case Guide and Template whereas smaller projects may or may not need to complete a comprehensive investment appraisal. Even for small initiatives, it is worthwhile to address the basic questions: Who - Understanding the accountabilities for the investment and for the benefits claimed.

Business Case Analysis & Development category, Version 43, August 2012 What - the items which will affect the decision on whether the project or programmes should proceed including options analysis, risks, anticipated benefits and means by which they might be measured, costs and timescales. When - understanding the environment including organisational capability and capacity which will influence the approach taken and the timing. Where - the impact of the changes to be delivered on the organisation as a whole. Why - justification in terms of the problems being addressed and the alternatives examined. A Business case is not an entry hurdle. It is a means by which the continued viability of a project is continually assessed. Adaptive Frameworks has assisted organisations such as the Department of Infrastructure, Powercor and Leigh Mardon in the development of robust Business Cases providing clarity to stakeholders and including comprehensive financial analysis of the current business situation versus future potential.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Adaptra (MPM Group Pty Limited) Name Trading Name Adaptra Contact Mr Lauire Mastro Address Level 11, 9 Castlereagh Street Suburb Sydney State NSW Postcode 2000 Telephone 292093255 Facsimile 292093253 Website www.novait.com.au Email [email protected] ABN 62073795105

Company Background Adaptra is a specialist provider of Project Management resources and services for a variety of major Australian industry sectors including pharmaceutical, financial services, manufacturing and government. We focus on providing expert Project Management resources for a specific market in which our company has deep knowledge and experience. Our areas of expertise include: - End to end management of business & IT projects - Project Initiation services - Business case development - Vendor evaluation & selection - Project health checks - Project coaching, mentoring & support - Project rescue - Post implementation reviews - Project Management Office (PMO) services - Applications development management - Process re-engineering to a divisional level - Evaluation, selection and implementation of business productivity systems e.g. workflow and image - Establishment of BPR capability in organisations Company Accreditation (Optional)

Business Case Analysis and Development The Business Case is a fundamental building block that is central to the success of any project, and we believe it is critical that a full and detailed document is prepared so funding and prioritisation decisions are based on quality information and analysis. Examples of our experience include: Successful business implementation of a platform for common processes, work practices and management reporting for a large Australian bank. This required option identification and selection Business Case Analysis & Development category, Version 43, August 2012 analysis techniques, in-depth business, process analysis and workflow knowledge. Cost benefit analysis and development of a business case for approval. A large Australian insurance company where we established a joint project team of client, MPM and tool vendor; conducted in-house training on tool and methodology; established high level process view of organisation & value chains; conducted workshops; mapped 'As Is' and 'To Be' processes; commenced root cause analysis; compiled Business Case and presented to project Board for approval, objective being to improve visibility of and control over cash receipting and management processes; improve the performance of the cash management cycle, i.e. accelerate flows, reduce manaual intervention, duplication, complexity; identify opportunities for improvement in processing of receipting.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Ajilon Name Trading Name Contact Mr Stephen Liston Address Suite 13, 3-5 Phipps Close Suburb Deakin State ACT Postcode 2600 Telephone 61031803 Facsimile 62603701 Website www.ajilon.com.au Email [email protected] ABN 25076517354

Company Background Ajilon is one of the largest independent management consulting and systems delivery companies in Australia with over 500 consultants across the country. Ajilon has been successfully delivering hands-on services to Australian and international businesses for over a decade. We have deep expertise in Management Consulting in ‘hands-on’ change management, leadership and organisational development, Corporate Governance, Project Management, PMO creation and management, Project Remediation, Risk Analysis and Management and DR Planning, Benefits Realisation, Business Analysis and BPO, combined with strong partnering capability. Our client list includes a wide range of blue chip companies and industry leaders, who value us because we work as part of their team - helping to achieve business outcomes together. Our success is reflected in our long term business partnerships with many leading organisations including BHP Billiton, Telstra, NSW Department of Lands, HBF Health Funds, HBOS Australia, GE, Telstra and Federal and State Government agencies. Ajilon and our consultants take a longer term view and we stand by the services that we deliver. In fact, one of Ajilon’s strategies is to forge strong relationships with relatively few clients, serving those clients very well Ajilon and our consultants take a longer term view and we stand by the services that we deliver. In fact, one of Ajilon’s strategies is to forge strong relationships with relatively few clients, serving those clients very well. Company Accreditation (Optional) At Ajilon, we operate within an ISO9001 quality system and in the areas of financial compliance must also comply with the Sarbanes Oxley accounting standards. We are members of AIM, the AIPM and the AIIA. Over 70% of our consultants are trained in Prince2 as part of our on-going training program. As well as having expertise in industry standards and methodologies such as ITIL, Prince2, and RUP, Ajilon has developed a tried and tested suite of scalable methodologies that provides flexibility and is suitable for any project. Ajilon’s Diamond methodology supports the full scope of services that we offer and provides a mechanism for measuring the resulting organisational benefits.

Business Case Analysis and Development Value Management measures risk versus return as a means of making better investment decisions across a project portfolio. Ajilon’s value management methodology and best practice guide highlight projects that are risky or redundant and reveals opportunities that will yield high value and Business Case Analysis & Development category, Version 43, August 2012 are aligned to the organisation’s strategy. Our consultants offer an approach and a methodology that ensures: Projects are selected based on value, strategic alignment and risk profile Prioritisation is based on comparable measures; Future investment decisions are based on: o Past experience (successes and failures) o Organisational capability o Relative priority of all work that could be done A single view of the program of work is created Projects are prioritised on objective and consistent criteria. Our methodologies, experience and flexibility in supporting clients at various stages of the management cycle make us the ideal partner for a portfolio management initiative. Clients choose Ajilon because: We have developed our robust, practical, tested approach over many successful client assignments. We offer our methodology, but also can adapt to use our clients approach. We have experienced portfolio management practitioners. Integration with our other methodologies, including Project Management and Benefits Realisation. Examples of our work: The Western Australian based CBH Group stores, handles and markets grain. CBH is a leading grains industry organisation, marketing grain to over 20 export destinations and with a total storage capacity in excess of 19 million tonnes. Ajilon was engaged to help CBH define its current state of business and identify opportunities for continuous improvement. This brief included a program methodology and a program charter, business case development, project development work, and delivery of a governance structure to integrate functional areas and processes across the program. Australia POST: Ajilon undertook a strategic review of the implementation of Document Imaging as part of a larger Business Process Improvement Programme.

Business Case Analysis & Development category, Version 43, August 2012 Organisation AOT Consulting Pty Ltd Name Trading Name Contact Mr David Taylor Address Level 15, The Forrest Centre, 221 St. George's Terrace Suburb PERTH State Western Postcode 6000 Australia Telephone 892785000 Facsimile 892785099 Website www.aotconsulting.com Email [email protected] ABN 39009374001

Company Background AOT Consulting Pty Ltd is an independent professional consulting service firm that commenced business in 1989 and has since established a reputation for providing specialist skills in business, management and technology consulting. We have been engaged on a range of projects both in Western Australia for the State Government and the Commercial sector, as well as internationally in Asia Pacific and Europe. The services we provide include: Business Planning and Analysis (Strategic Governance; and Operational); Audit and Risk; Facilitation; Stakeholder Engagement and Strategic Sourcing and Procurement; Communications; and Negotiation; Program, Project and Transition Management. Contract Development and Management; We have undertaken over 3,000 consulting projects, providing services across a range of sectors: Commonwealth Government. Mining and Resources. Emergency Services. Oil and Gas. Financial Services. Online Services. Health, Life Sciences and Education. Primary Industries. Information and Communication Professional Services. Technologies Industries. Science and Technology industries and Infrastructure. Science Parks. Land and Property. Sport, Recreation Tourism and Leisure. Law and Order. State Government. Licensing and Regulation. Utilities (Gas, Power, Telecommunications, Local Government. Water).

Business Case Analysis & Development category, Version 43, August 2012 Company Accreditation (Optional) AOT Consulting has reinforced its commitment to delivering a quality professional consulting service through working in accordance with its ISO 9001 Quality System, accredited by Bureau Veritas Quality International (BVQi) to the ISO 9001:2000 standard. The firm first established its QMS in 1995 based upon ISO9001:1994 and has since undertaken over 3,000 consulting projects for clients using this system. Professional consulting service delivery and management, business and administration processes have been designed to meet the requirements of ISO9001:2000, which provides consistency in our service delivery and quality outcomes. Where applicable we also use internationally recognised standards such as AS/NZS 4360 Risk Management and AS/NZS 7799.2:2003 Information Security Management. We also reference internationally recognised standards such as ISO20000 for Service Management. While AOT Consulting has not sought accreditation for MSP, Prince2 or PMBOK, the principles of these frameworks are applied to designing and managing programs/projects e.g. Prince 2 products are described in our ISO9001:2000 as deliverable outputs. At any one time, the company may be running 40-50 consulting projects (not all projects run continuously – some are pending specific milestones such as tender close dates). All projects have budgets, milestones and deadlines in accordance with the principles of Prince2 or PMBOK.

Business Case Analysis and Development AOT Consulting Business Planning and Analysis (Strategic and Operational) service is designed to assist organisations to develop and plan for new initiatives or review the opportunities for improvement of existing initiatives. Department of the Premier and Cabinet Functional Review Implementation Team and Office of E- Government - engaged to undertake a feasibility study for a whole of government strategic initiative to establish the Government Shared Land Information Platform (SLIP). This included broad consultation and a cost benefit analysis to substantiate the initiative. Department of the Premier and Cabinet, Office of Crime Prevention - State Crime and Justice Statistics Office Information Systems Requirements - AOT Consulting assisted the Office of Crime Prevention to prepare a business case for establishing a new government agency responsible for releasing and reporting crime and justice data / statistical information in Western Australia. This included a fully costed business case for all the IM, ICT and staffing requirements. Department of Treasury and Finance Procurement Reform - Program Management for ICT Sourcing - AOT Consulting designed and implemented a Program framework to manage the development of 20 ICT Common Use Arrangements (CUA) for DTF’s ICT Sourcing Directorate. Each CUA required a business case to be developed to substantiate investing in the development.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Apis Consulting (Apis Group Pty Ltd) Name Trading Name Contact Ms Carol Pasfield Address 4/18 Bentham Street Suburb Yarralumla State ACT Postcode 2600 Telephone 62060000 Facsimile 62325577 Website www.apisgroup.com.au Email [email protected] ABN 91125472899

Company Background Apis Group is a Small to Medium Enterprise specialising in the provision of high-quality, professional business services to Government, leveraging a foundation of core management capabilities. We have access to a range of consultants and contractors who have formal accreditation in project management and/or an extensive track record in managing and implementing projects. Apis has demonstrated flexibility and adaptability in working with a variety of cultures, methodologies and service delivery frameworks. Our success demonstrates our ability and willingness to use and/or adapt client processes and reporting mechanisms. Apis is experienced in guiding and informing organisational improvement through technology, and is adept at tailoring leading practice methodologies to the specific needs of client organisations. We emphasise the importance of understanding an organisation’s business and cultural drivers before investing effort in developing and implementing an appropriate solution. Apis offers more than a predefined number of consultants – we offer a capability that provides the following benefits: - Access to a broader range of expertise, as and when required; - Flexibility and responsiveness; - Quality outcomes through Apis’ peer review system; - Surge capacity during periods of demanding or conflicting task priorities; and - Built-in redundancy to ensure seamless delivery of service. Company Accreditation (Optional) Apis sits on over 40 Government panels, including: - Australian Communications and Media Authority – provision of IT consultancy services; - Centrelink and Medicare – ICT contractor services; - Department of Families, Housing, Community Services and Indigenous Affairs – IT contractors - Australian Customs Service – ICT Market Testing; - Australian Customs Service – Consultancy and business services; Business Case Analysis & Development category, Version 43, August 2012 - Australian Customs Service – ICT contract personnel and related services; - Australian Public Service Commission – Leadership, learning and development provider; - Australian Taxation Office – Design and strategy services; - Austrade – Information management and knowledge management; - Austrade – IT consulting and solution services; - Department of Foreign Affairs and Trade and Austrade – Management and professional skills training; - Department of Broadband, Communications and the Digital Economy – Corporate governance services; - Department of Human Services – ICT management consultancy services; - Department of Health and Ageing – Organisational design, change management and facilitation services; - Department of Health and Ageing – Panel to provide consultancy services 2007-09; and - Department of Veteran Affairs – Provision of design and strategy services under a parallel arrangement.

Business Case Analysis and Development Apis consultants are experienced at understanding a client’s needs and operating environment and utilising this knowledge to analyse and develop value-add business cases for improve, enhance or deliver new capabilities. Apis performed an Independent Review of Information Requirements and Systems and Associated Strategic Advisory Services for DIAC. This included a business information needs review as a step in the process to remedy deficiencies in the department’s IT systems. Apis: - reviewed the current state of information flows, business systems processes and integration issues - assessed capabilities and business process changes need to improve information capture and use - identified information requirements to support control, monitoring, accountability and governance - identified gaps and actions necessary to transition from the current to the required state - assessed if the current IT environment could support the required state and what changes were required. The review canvassed over 200 stakeholders and 30 systems and established a business case that has become the cornerstone for DIAC’s IT change program, Systems For People. Apis was engaged by Airservices Australia to develop a business case for the conduct of a web services strategy. This consultancy involved extensive stakeholder consultation, gap analysis and development of an options paper articulating cost/benefit solutions.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Ascent Consulting Pty Ltd Name Trading Name Contact Mr Greg Mills Address PO Box 9091 Suburb Deakin State ACT Postcode 2600 Telephone 262853410 Facsimile 262853413 Website www.ascentconsulting.com.au Email [email protected] ABN 42107578996

Company Background Ascent Consulting works with clients to develop ICT strategies and resolve strategic ICT issues related to changes in policies, organisational priorities and customer requirements as well as technology innovation. Many ICT changes impact on multiple functions across a business unit or entire organisation. Ascent consultants draw on pragmatic experience, enterprise-wide thinking and proven methodologies to develop strategies and solutions that can ensure successful implementation in the client environment. Ascent is comprised of senior consultants who work with a network of similarly qualified colleagues on when their specialised resources are needed. It is Ascent's practice to recruit senior people with a track record of success within industry and government. The advice we offer our clients is always completely independent of any commercial interests. We do not have any affiliations with vendors of products or services. Since our establishment in 2004, we have successfully completed assignments for the Health Insurance Commission, Departments of Health and Ageing, Education, Science and Training, Transport and Regional Services, Employment and Workplace Relations, the Child Support Agency, Singtel Optus and Telstra. Company Accreditation (Optional)

Business Case Analysis and Development NHCCN The Department of Health and Aging engaged Ascent to assist it on a strategy to offer nation-wide triage service via telephone on a national basis, to reduce costs to the states that were preparing to deliver the service on a state-by-state basis. The project was to review and confirm operating costs of three models, to define the best approach. The project had to address jurisdictional sensitivities, change management issues in transition planning, as well as detailed modelling of contact centre operations. To define costs Ascent had to design an optimal organisational model including a corporate governance structure and a contact centre organisation of some 300 highly specialised staff. Every aspect of contact centre operations was identified, designed and then costed for three different organisational and jurisdictional options. Business Case Analysis & Development category, Version 43, August 2012 The resulting business case was the basis for a COAG decision to fund and implement the national service. Broadband for health The Department needed a business case to determine the best way to encourage General Practioners to utilise broadband technology in their organisations. Broadband technology would support a number of eHealth applications being developed over the next five years. Initial take-up by general practices was slow. The consulting project was instituted to: * identify needs within the program for better understanding of customer drivers; * develop a marketing survey to identify reasons why practices were not adopting broadband when a subsidy was offered; * identify benefits to providers and a selling strategy to encourage more practices to adopt broadband.

Business Case Analysis & Development category, Version 43, August 2012 Organisation ASG Group Limited Name Trading Name ASG Group Limited Contact Mr Graham O’Sullivan Address Equinox 1, Level 3, 70 Kent Street Suburb Deakin State ACT Postcode 2600 Telephone 0262029038 Facsimile 0262029099 Website www.asggroup.com.au Email graham.o’[email protected] ABN 57070045117

Company Background ASG is an award winning and wholly Australian owned IT business solutions provider, offering IT management and consulting services, business intelligence and thought leadership. Established in 1996 our goal is to provide innovative, high quality and cost-effective services to our valued clients. ASG has over 800 consultants’ nationwide providing services in the IT Industry. Company Accreditation (Optional) Quality Management Standard AS/NZS ISO 9001:2008. IT Service Management ISO/IEC 20000.1:2007. Environmental Management AS/NZS ISO 14001:2004.

Business Case Analysis and Development Over the years ASG have developed many business cases for a wide variety of requirements such as Victorian Police interview recording equipment, NSW Department of Education PC's for Schools, NSW Government SmartBuy e-marketplace, Australia Post PPM tool selection, ANSTO SAP Upgrade, etc. CS1: ANSTO ASG was engaged by ANSTO to: 1. review and recasting of the SAP upgrade business case; as well as 2. the creation of a business case for enterprise workflow automation. The estimated value of these business cases was into the 10s of millions, an extremely significant investment for ANSTO. The review of the SAP upgrade business case was a critical issue for ANSTO as budgets were quickly being consumed and benefits lacked ownership. The ASG approach to the review, as well as the creation of the enterprise workflow project, delivered revised estimates for budget and benefits that had a high degree of executive confidence. Detail approval for both business cases was successfully obtain at the board level, a significant achievement given past estimation inaccuracy and poor delivery performance. CS2: Veolia Environmental Services Currently ASG is delivering a business case for the upgrade of the Veolia Australia SAP environment to conform to a global template coming from the corporate head office for Veolia in France. Unlike other Veolia sites worldwide, Australia is the only region currently using SAP and hence the business case to upgrade was not straight-forward. The approach proposed was based on experiences such as that used at ANSTO.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Aurecon Australia Pty Ltd Name Trading Name Contact Mr Grahame Butler Address Postal: GPO Box 320 Suburb Canberra City State ACT Postcode 2601 Telephone 261120100 Facsimile 261120153 Website www.conwag.com Email [email protected] ABN 54005139873

Company Background Connell Wagner’s (Aurecon's) historical core business has been engineering and project management consultancy services, however over the last decade we have diversified to become a first class multi-discipline consulting firm, including a well established ICT specialist service. Our company is committed to utilising their wealth of engineering PM experience to enhance the services they offer in every market segment, particularly within the highly dynamic ICT Project Management domain. Through our growth and experience, Connell Wagner is now recognised as one of Australia’s largest multi-disciplinary management, services, engineering and consulting companies. We have provided innovative and independent professional services to satisfied clients in Defence, Government and Industry for over 70 years. We have a strong financial standing with no commercial, technical or financial capacity issues that could materially affect our ability to perform our obligations under any resultant contractual engagement. Company Accreditation (Optional) Connell Wagner’s (Aurecon's)project management systems are formally encompassed within the Connell Wagner Operational System. The Operational System details the standards Connell Wagner staff must follow and contains a number of procedural manuals covering: - Project Control and Risk Management - Support Services - Systems Management Connell Wagner’s Operations System is underpinned by our Certificate of Registration of AS/NZS ISO 9001/2000 compliance.

Business Case Analysis and Development Connell Wagner’s consultants have significant experience in analysing client needs and developing vendor independent business cases that align project investments with organisational policy and strategic priorities. We provide a transparent and auditable assessment of potential ICT programs and projects. This ensures that we deliver value to our clients across a broad range of ICT technology and business improvement areas. Our methodology includes:

Business Case Analysis & Development category, Version 43, August 2012 - Both strategic and operational discussions with stakeholders to determine the background, environment, drivers, issues, and requirements (functional and technical); - Task analysis including (where appropriate) such tools as use cases, ER, DSD and UML diagrams; - Cost/benefit analysis leading to identification of potential solutions, procurement methods, whole of life costs, risk factors; and - Documentation of all stages. Connell Wagner’s previous experience includes: Defence - Developed a business case for the procurement of small, highly deployable ICT systems with the capacity to reach back into the main Defence network and automated cargo tracking capabilities to support and improve the efficiency of logistics functions during the initial phases of a deployment. Spotless Defence Services - Conducted a detailed analysis of a large campus control cabling network in order to develop a business case for a projected significant infrastructure upgrade. Detailed options and recommendations were provided to improve the network’s performance, reliability and sustainability and reduce the client’s exposure to risk. DFAT/Defence - Developed a business case for the implementation of a secure gateway between the Defence Formal Messaging System (DFMS) and the Department of Foreign Affairs and Trade.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Australian Continuous Improvement Group Pty Name Ltd (ACIG) Trading Name ACIG Contact Ms Michelle Scott Tucker Address 203 Drummond St Suburb Carlton State Vic Postcode 3053 Telephone 0396507222 Facsimile Website www.acig.com.au Email [email protected] ABN 51005821821

Company Background At ACIG we collaborate with our clients to improve performance of their core capabilities, processes and assets. We deliver our services within key competency areas such as: • Governance (corporate, supplier, program / project, service) • Strategy (business strategies and supporting functions such as ICT) • Business processes (including practices and standards such as LEAN, ITIL, COBIT, PRINCE2) • Workforce (leadership, culture, performance) The Australian Continuous Improvement Group (ACIG) was founded in 1992. Over twenty years we have built an outstanding reputation for delivering high quality services across industries and markets. We have worked successfully with federal, state and local government agencies as well as with the private sector. ACIG consultants are also active internationally, working with the Asian Development Bank throughout Asia and the Pacific. We understand that it’s all about people – your people. It’s about stakeholders receiving the best possible outcomes. It’s about staff being able to deliver the highest quality services. It’s about people making the best use of scarce resources. And it’s about providing your organisation with practical and innovative options. Our credo is: Working smarter. Increased productivity. Greater profits. Streamlined operations. Improved stakeholder outcomes. And for twenty years we’ve helped our clients every time. Company Accreditation (Optional) Consultants working in ACIG have accreditation in many different disciplines including Lean Manufacturing, Six Sigma, Governance, Service Management (ITIL) and Prince2. Our people are also members of key professional bodies, including the Australasian Evaluation Society, the Institute of Public Administration Australia, the Institute of Management Consultants, the American Society for Quality, and the Australian Institute of Company Directors. As well, ACIG has operated a quality management system to ISO9001 standard for almost twenty years. We all know, though, that accreditation is not synonymous with high quality, successful delivery or even getting it right. At ACIG we pride ourselves in accurately assessing what is suitable for, and the most beneficial to, our clients. We use existing frameworks as well as tailored approaches. Our greatest asset is our combined practical experience. We have applied our knowledge in the field and learnt from our successes and challenges. We know what works and what doesn’t.

Business Case Analysis and Development ACIG’s core business is helping clients to improve business practices through evaluation, improvement and transformation. Business case development – to us – is a natural mechanism to

Business Case Analysis & Development category, Version 43, August 2012 operationalise progression. Core to our approach is establishing the need for change, be it organisational, service or technology. We help clients with business case development as an outcome of our evaluation and strategy work with business managers. We seek clear terms in business cases to express commercially sound and balanced narratives. We pay rigorous attention to scenario planning utilising sound methods for identifying investment options, data gathering practices, financial evaluations, risk management, compliance and benchmarking. Our consultants have managed whole-of-government shared services projects, building capability and implementing rapid change to address systemic problems. Our consultants understand that while we may be experts in the development of strategies and ensuing business cases, it is the expertise of the client, its staff and stakeholders – their comprehensive understanding of the organisation’s needs, service goals and priorities – that is crucial to ensuring any work of genuine and practical value. Through sensitive and thorough stakeholder management we will produce robust, objective and evidence- based business cases that have broad support within client organisations. Through this we contribute to our clients' success and achievement. Project Examples: a)Development of business case for Leighton Contractors ICT capability in rapid expansion scenario. b) Business case development for ICT strategy investment for AusAID in context of rapid growth of aid budget and changing aid delivery modalities.

Business Case Analysis & Development category, Version 43, August 2012 Organisation BearingPoint Pty Ltd Name Trading Name BearingPoint Pty Ltd Contact Mr Gideon Lupton Address Level 17, 99 Walker Street Suburb North Sydney State NSW Postcode 2060 Telephone 0289136600 Facsimile 0289136700 Website www.bearingpoint.com.au Email [email protected] ABN 38137030801

Company Background BearingPoint is an Australian provider of management and technology consulting services, with offices in Sydney and Melbourne. Our professionals are recognised leaders in delivering large scale business transformation, strategic planning, enterprise resource planning system, case management, information management, business intelligence and reporting, to clients in private sectors, federal, state and local government agencies. Such projects are supported with our strong capabilities in business analysis, system integration, and project and program management. With more than 100 people, BearingPoint’s experienced team of management and technology consultants has built a reputation for knowing what it takes to help businesses achieve their goals. Our practical and direct approach to problem solving is always driven by the needs and timetables of our clients. Our strength is our people - experienced, committed and ingenious - who understand the particular needs of our clients. From strategy through execution, we help clients make the right decisions and work closely with them to achieve sustainable success. Our core values are Visionary, Respect, Integrity, Accountability and Collaborative which we strive to achieve within our organisation and with our clients. These values reflect the importance we place on how we conduct ourselves in our daily interactions with our colleagues and clients. Company Accreditation (Optional) a. BearingPoint is a certified alliance partner of SAP and Oracle. We have achieved these results due to our significant investment in our people, tools, and vendor relationships. Our access, as an Alliance partner, to people and information within the SAP development and support organisations is a significant benefit to us and our clients. b. BearingPoint is a member of IBM Partner World. BearingPoint was awarded "IBM System Integrator of the year" for Asia Pacific in 2008. c. BearingPoint has a very strong capability in ERP implementations, as well as program management, enterprise search, data management, change management, training and deployment. We have received multiple awards of excellence from SAP, some in relation to our work in NSW Government. d. BearingPoint has a strong focus on managing quality and risk from its roots as part of a management and technology consulting organisation. Our Quality and Risk Management system provides a pragmatic and collaborative approach to maintaining and improving the quality of our service to our clients, and covers the entire engagement lifecycle from when the opportunity is first identified, through to the project completion. e. BearingPoint has consultants who have experience in projects adopting PMBOK and PRINCE2 Project Management Methodology.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development We have significant experience in delivering value-added ROI and business case analysis. Our analysis adds a level of financial rigor and due diligence not frequently seen in analysis of potential IT projects. We understand the support and analysis senior management are looking for to fund a project. We have the combination of tools, structured approach, methodology, and beginning set of assumptions to jump start the analysis, together with experience that supports the client in an area they often find challenging. Based on BearingPoint’s Delivery Framework methodology, we begin the process by establishing the business objectives for the business case and initiatives that support those objectives. The requirements around People, Process, and Technology are defined and compared with the “As-Is”. We consider all implementation options, based on the prioritised functionalities/initiatives. Using our business case modeling tool, we then map the benefits, costs, and risks. Some recent examples include: a. Ensham Resources – BearingPoint was engaged to develop a business case for Ensham’s core application systems implementation to meet current and future business requirements. The business case documented the “As-Is” position, the future state vision, and provided cost/benefit analysis. b. WorkSafe - BearingPoint was engaged to address WorkSafe’s need for integrated, accurate and accessible information. We conducted a cost benefit analysis, risk analysis, program and project dependencies, work breakdown and resource requirements to enable WorkSafe to gain Board approval to commence the implementation of the information architecture. These business cases received internal approval from the clients.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Beyond Technology Consulting Pty Ltd Name Trading Name Contact Mr Craig Reilly Address 87 Brook Street Suburb Crows Nest State NSW Postcode 2065 Telephone 402420913 Facsimile 294052462 Website www.beyondtechnology.com.au Email [email protected] ABN 16126850708

Company Background Beyond Technology Consulting is a boutique Australian consulting firm providing expert independent technology advice to our clients. Our aim is to assist our clients to increase the efficiency and business value of their ICT activity. We ensure that ICT goals, processes, and practices are optimally aligned with the business and prepare action plans to address shortfalls. Our commitment is to provide business focused technology alignment through actionable advice. All of our consultants are highly experienced IT professionals: all have a minimum of 8 year’s industry experience, they are practical people - most are engineers, and all are MBA qualified. All of our principal consultants have Highly Protected security clearance. The advice that we provide is based on real world experience, industry best practises, and proven technology to create optimal technical solutions for our client’s business. Along with technology advisory, we have experience in Federal Government procurement processes and have developed a methodology that meets the stringent requirements of FMA Act agencies. We have constructed our business model and undertake all of our dealings so that there is no conflict of interest, perceived or real. Whilst we maintain strong relationships with technology vendors and service providers we are not aligned and we do not accept commissions or other payments from any vendor. Company Accreditation (Optional) Beyond Technology has several quality assurance processes in its delivery methodology to ensure its service delivery continues to meet the highest expectations placed on it. All Beyond Technology consulting partners have Australian Federal government highly protected security clearance status. All Beyond Technology Consulting staff must have completed internal project management, client communication, OH&S and TPM, TOIEM, BMAE and RA2 methodology training before starting a client engagement. Beyond Technology Consulting is listed on the Federal Government ICT multi use list. Our service delivery model has the following Quality Assurance components as part of our overarching RA2 consulting methodology: * Permanently Assigned Beyond Technology Consulting Partner – Beyond Technology ensures that each client has a permanently assigned Consulting Partner that is responsible for the client relationship. This Consulting Partner is not a sales resource, but a highly experienced consultant that is responsible for the review of all client presented reports and findings. All consulting partners Business Case Analysis & Development category, Version 43, August 2012 have backgrounds in senior technology executive roles and both technology and MBA qualifications. In the unlikely event of a personality or performance problem, the client can raise this directly with the Consulting Partner at any time or during the regular project meeting * Ongoing peer review – At every stage of the service delivery process the Beyond Technology consultant must undertake a peer review process. This process ensures that standards are maintained and that several perspectives are considered throughout the process * Regular Client Project Meetings – These regular (weekly) meetings aim to ensure constant alignment to client expectations and ensures that time is not expended inappropriately. The meeting will include the client project sponsor, the responsible Beyond Technology Consulting Partner, and as required any Beyond Technology Consultant working on the project. * Constant Client Communication and signoff – The RA2 methodology requires ongoing and clear communication at all time during the project. This communication ensures that the client sponsor is abreast of progress, current roadblocks or project concerns. Where appropriate a risks and issues list is maintained by the consultant and included in the communication with the client. Beyond Technology often works in a cross team environment with client resources using the same methodology. * Constant Internal Communication – The Beyond Technology team works behind the scenes to ensure that you receive the best possible advice. To achieve this across multiple technology disciplines we undertake diligent internal communication on each project to ensure that secondary staff are able to quickly take over projects in the unlikely event of sickness or accident, and also to ensure that peer review is undertaken throughout the consult.

Business Case Analysis and Development Beyond Technology Consulting has a standard methodology for creating business cases, analysing options, and determining the risk/reward of technology projects. Building from our technology advisory practise we have established a broad range of technology cost and business benefit benchmarks and a series of financial estimation and modelling tools to assist us to rapidly develop a deep insight into project viability. Recent client examples include: 1) For an Australian multi-national professional services company, development of a business case to support the deployment of a unified communications and collaboration capability. The business case considered the deployment of a global converged network, the upgrade of disparate voice systems to VoIP, training and change management, and the establishment of Microsoft OCS infrastructure and related licenses. Benefits considered both tangible such as reductions in travel, conferencing, and inter-office telecommunications and intangibles such as productivity improvements. 2) For a major Australian retailer, the development of a business case for the upgrade of the corporate email. This weighed up the infrastructure and license costs against the business value generated through greater email functionality. 3) For a regional Australian media company, the development of a business case to justify the establishment of a disaster recovery centre. The business case considered several procurement options ranging from building a data centre, through to acquiring suitable space as a managed service. The benefits realised through this initiative were largely risk reduction however a number of service improvement opportunities were also identified through the course of our analysis.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Blue Zoo (Blue Zoo Holdings Pty Ltd) Name Trading Name Blue Zoo Contact Mr Anthony Friday Address Level 1, 414 Murray Street Suburb PERTH State WA Postcode 6000 Telephone 0893212525 Facsimile 0894672459 Website www.bluezoo.com.au Email [email protected] ABN 87119062850

Company Background Blue Zoo is a boutique Australian advisory practice with a substantial international footprint; delivering business in India, Singapore, Indonesia and the UK. The company specialises in governance, strategy and risk; and is widely regarded as one of Australia’s premier advisory firms. Blue Zoo has an unparalleled depth of advisory experience, and operates across the three broad practice areas of corporate advisory, professional conduct and technology advisory services. Blue Zoo’s point of difference is the approach that we take to the delivery of these services. Whilst we use the same international frameworks and standards as our competitors; Blue Zoo is much more focused on tailoring them for local conditions. This means that we only use seasoned and experienced professionals within our business, and our recommendations are practical, implementable and measurable. These claims are based on a wealth of experience, innovation, pragmatic recommendations, and Blue Zoo’s ability to discover and understand business drivers before envisioning how an organisation can best support them. Many of Australia’s most successful companies rely on Blue Zoo to deliver their products and services more effectively, to enhance shareholder value, and to build more resilient and more sustainable organisations. Company Accreditation (Optional) The Blue Zoo quality management system is ISO9001-based, and consists of documented, planned and industry developed systems; including internal planning and review processes; and external / third party peer reviews. Control features in the Blue Zoo quality assurance program include thorough planning and project management training; standard methodologies; standard report formats; and thorough multi layered process reviews. All engagements are subject to file and report review involving an internal quality assurance officer. This system ensures consistency of standards in meeting the expectations of clients, the profession and the general public. Blue Zoo Advisors are members of numerous professional bodies and holders of internationally-recognized qualifications. The entrance requirements of these professional bodies and for attainment of these qualifications are high, and continuing annual professional development is a mandatory requirement. Blue Zoo Advisors are selected through their depth of experience in a specific practice area. All have an impressive list of formal qualifications and certifications and, equally importantly, have a wealth of pragmatic experience in fulfilling these functions. Advisors in the corporate advisory practice area Business Case Analysis & Development category, Version 43, August 2012 are all serving company directors, Fellows of the Australian Institute of Company Directors, and Fellows of the Corporate Directors Association. All have international exposure and have

Business Case Analysis and Development The unique Blue Zoo approach ensures our Advisors are resolutely outcomes and benefits focused, and are accustomed to drafting and delivering measurable and quantifiable results. The Western Australian State Government recently considered that State Government Agencies may require more support in establishing strong standards of public-sector governance. Blue Zoo was engaged to conduct a detailed stakeholder review and subsequent requirements analysis. As a result of this work, Blue Zoo assisted the Office of the Public Sector Standards Commission to draft a comprehensive (and successful) business case for the consideration of the Public Sector Standards Commissioner. The Western Australian Under-Treasurer recently reviewed the approach of the Department of Treasury and Finance towards risk management. In his view, the Department needed to adhere to a stringent standard of risk management, exceeding the baseline established by the Office of the Auditor General. Blue Zoo was contracted to review the Department’s existing risk management practices and then develop a business case for a new risk management framework and supporting tools to facilitate the change. The business case was considered by the Corporate Executive and endorsed for delivery. A division of the Commonwealth Bank of Australia sought Blue Zoo’s assistance with developing a business case for a mainframe upgrade to the core banking system, and with establishing a $5M program of security-related work.

Business Case Analysis & Development category, Version 43, August 2012 Organisation BSR Solutions (Business Strategy Review Pty Name Ltd) Trading Name BSR Solutions Contact Mr Greg Reid Address Suite 902, 370 Pitt Street Suburb Sydney State NSW Postcode 2000 Telephone 0292676777 Facsimile 0292679987 Website www.bsrsolutions.com Email [email protected] ABN 21100950516

Company Background BSR Solutions is a business and technology consulting organisation focused on the delivery of high quality, independent consulting services to public and private sector clients. Our key people have been providing business and ICT strategy services, program management, business improvement services and program/project evaluation services to NSW, Victoria and Commonwealth Government agencies for over 25 years. BSR Solutions has focused largely upon the provision of professional independent consulting services to the Government sector. Of our three directors and principal consultants, two have had long public sector careers holding senior executive positions in the IT and Communications arenas. BSR Solutions is accredited to a range of government panel contracts, including NSW Government ITS 2020, NSW Premiers & Treasury Performance Review Panel, the Victorian Government eServices Panel, Queensland GITC, and is an endorsed supplier in relation to a number of Federal Government Agency Panels. Our understanding of Government policy and strategic management frameworks are second to none enabling our people to offer significant domain experience and knowledge to all potential government clients Company Accreditation (Optional) The ISO9001:2008 Quality System maintained by BSR Solutions and externally certified by BSi, centres on 3 business processes (1) Sales and Marketing, (2) Tender Response Preparation, and (3) Client Project Engagement and Delivery. Our Project Engagement and Delivery process requires continual monitoring and management by the assigned Director and has stage checkpoints for reviews with the BSR project team and/or with client representatives. Our use of the PRINCE2 methodology provides the basis of developing a project charter and plan which ensures the appropriate management controls and review of stage deliverables. In 25 years BSR has not had a client assignment which did not deliver the agreed quality outcomes, was over time or over budget. All of our past and current clients can attest to this.

Business Case Analysis and Development BSR Solutions particular strength is providing advisory services around service delivery, program efficiency and the management of technology. Our senior staff is widely experienced in providing advice on a range of general management issues. However, we believe that we can provide the highest quality advice to Government on all aspects of the most effective and efficient use of technology throughout Government. From the early to mid 1990’s under the auspices of the then Office of Public Management (Premier’s Department), when IT Strategic Planning formally became

Business Case Analysis & Development category, Version 43, August 2012 a crucial element of an agency’s corporate planning framework, BSR was at the forefront of this new era assisting in the development of the initial IT Blueprint and guidelines for IT Strategic Planning and Business Case development and the associated business analysis. Our skills and experience, allied with our total independence from suppliers of technology to Government, uniquely position us to provide the best possible advice to Government on the strategic of deployment technology. A recent set of business cases was developed including Call Centre Concolidation, SAP consolidation, email systems consolidation for the new NSW Department of Family & Community Services. A major business case was also developed for the 6 NSW Arts Agencies for Digital Asset Management identifying benefits to the Agencies, NSW Economy and for historic and cultural Asset Preservation.

Business Case Analysis & Development category, Version 43, August 2012 Organisation BSTTech Consulting Pty Ltd Name Trading Name BSTTech Consulting Contact Mr Bruce Talbot Address Level 1, 32 Northbourne Ave Suburb Canberra City State ACT Postcode 2601 Telephone 0262473372 Facsimile 0262473024 Website www.bsttechconsulting.com Email [email protected] ABN 79123098671

Company Background BSTTech Consulting is a small to medium enterprise that was established in 2007 by a group of Information and Communications Technology (ICT) professionals with extensive government and industry experience. BSTTech’s focus is the provision of trusted information sharing and management solutions to meet the secure information management needs of government. Rather than focus on ‘perimeter security’ of information networks, BSTTech uses Enterprise Architecture (EA) principles, a consulting methodology, and the documentation of business processes, to create Service Oriented Architecture (SOA) based information management systems. These disciplines enable an organisation’s ICT systems to deliver both information sharing and information security business objectives. BSTTech’s core services are based on a structured consulting methodology that provides expertise in the design, build and management of secure information processing systems. BSTTech are leaders in the design and implementation of system architectures that remove the information sharing constraints imposed by traditional network security implementations, where information is held in isolated domains. This capability has significant potential where the ongoing challenge of sharing information between disparate government agencies’ networks exists. In addition, BSTTech can offer a range of generic ICT services including Project Management, Business Analysis, Systems Architecture, and Technology Implementation. Company Accreditation (Optional) BSTTech Consulting is a Defence Industrial Security Program (DISP) member for personnel and facilities, and is able to hold information security classified up to RESTRICTED on site. BSTTech consultants hold security clearances ranging from SECRET to TOP SECRET Positive Vetting (PV). BSTTech is an Associate Member of the Rapid Prototyping, Development and Evaluation (RPDE) program at Defence. RPDE is a joint industry/Defence program that facilitates productive and rapid engagement between the two groups to solve Defence business, military and computing problems. BSTTech is a supplier under the Defence Materiel Organisation (DMO) Services Supplier Panel (DMOSS), offering consultants for Systems Engineering, Enterprise Architecture, Project Management and ICT Accreditation. BSTTech consultants hold PRINCE2 and PMBOK certifications for the supply of Project Management capabilities.

Business Case Analysis and Development BSTTech has extensive experience in the development of Return on Investment (ROI) methodologies and Business Case studies for the implementation of technology within a business

Business Case Analysis & Development category, Version 43, August 2012 enterprise. As a result of our experience in Government and Defence, BSTTech has demonstrated leadership the practical knowledge to develop business cases and build secure information processing solutions. In addition to secure information management, BSTTech can undertake consulting on Identity Management, Enterprise Architecture and MLS. BSTTech uses a well defined consulting process to assess an agency’s information management requirement. Existing information management capability is analysed, a desired capability is described. A gap analysis is conducted, and a roadmap documented. Recent examples of BSTTech Business Case Analysis and Development include: • Creation of the Defence 2nd Pass documentation for project JP 2099 – CERTE – Identity Management. This included the Operational Concept Document, Functional Performance Specification, Test Concept Document, Integrated Logistics Support Plan, Tender Evaluation Plan and Systems Accreditation Plan. • Development of an application integration methodology to support two commercial software vendors. This project was created to look at the cost effectiveness of replacing a legacy capability within Defence. • Development of the Capability Implementation Plan (CIP) and supporting documentation for the adoption of a Systems Assurance capability within Defence. • Presentation of an advanced information management solution to the Canadian Communications Signals Group (CSG) for the replacement of all existing ICT processing capabilities with a capability that would achieve increased security compliance and enable the secure sharing of information with allies and other government agencies.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Business Analysts Pty Ltd Name Trading Name Business Analysts Pty Ltd Contact Mr Peter Ebborn Address Level 18 / 333 Ann Street Suburb Brisbane State QLD Postcode 4000 Telephone 0732321190 Facsimile 0732321190 Website www.busanalysts.com.au Email [email protected] ABN 45110689702

Company Background Business Analysts P/L is an Australian owned and operated company established in September 2004 with the head office based in Brisbane, Queensland, Australia. Our vision is to become the premier supplier for a complete range of Business Analysis services. Business Analysts P/L provides three (3) core services: Business Analysis Professional Services; Business Analysis Training; and Business Analysis Recruitment. Through our professional services we can provide consultancy in developing a Business Analyst “centre of excellence” which can provide a mechanism for business analysts to gain industry accreditation, the International Institute of Business Analysis (IIBA®) Certified Business Analysis Professional (CBAP®) and the Australian Institute of Business Analysis (ABAA) Qualified Business Analysis Professional (QBAP). Our other consulting services include: Requirements Elicitation / Analysis; Requirements Planning / Management / Traceability; Business Process Modelling / Re-engineering; Business Case Development; Tender Preparation / Evaluation. Business Analysts P/L has consultants with formal teaching & training qualifications. These consultants deliver Business Analysts Training and Business Analysis Coaching / Mentoring. Our consultants are also supported through our own courseware that is based on the Business Analysis Body of Knowledge (BABOK®) v2.0. The Recruitment services unit within Business Analysts P/L has the capability to recruit both permanent & contract staff. Company Accreditation (Optional) GITC V5, International Institute of Business Analysis (IIBA®) Endorsed Education Provider (EEP)

Business Case Analysis and Development The Business Analysts Pty Ltd approach to conducting feasibility studies and developing business cases is based on the industry standard for business analysis the Business Analysis Body of Knowledge (BABOK®) and in particular the two knowledge areas of Elicitation, and Enterprise Analysis. The core activities involve identifying the key business stakeholders and their roles, determining their business needs, required outcomes and associated benefits. We then conduct further elicitation activities to capture and analyse the information required to construct a financial and organisational case that satisfies the predetermined business needs and outcomes but that also provides a pathway to achieve the measurable benefits. Typically this business case would form one of the deliverables of our Requirements Management Plan (RMP) that provides us with the vehicle to trace and manage any downstream detailed requirements and solution components back to the

Business Case Analysis & Development category, Version 43, August 2012 original business case. This approach is also supported by our “Business Case and Benefits” training course which is based on our practical experiences and is also aligned with the (BABOK®). Two recent experiences in this service category include: Firstly, at the Smart Service Queensland (SSQ) where we performed an assessment of the agency’s current program and project processes that resulted in several recommendations including the redevelopment of their business case template and associated processes based around the Managing Successful Programs (MSP) and Prince2 methods. Secondly, we developed a business case and associated presentations for a program of work for the National E-Health Transition Authority (NEHTA).

Business Case Analysis & Development category, Version 43, August 2012 Organisation Business Aspect Pty Ltd Name Trading Name Contact Mr David Lennon Address 588 Boundary Street Suburb Spring Hill State Queensland Postcode 4000 Telephone 738317600 Facsimile 738317900 Website www.businessaspect.com.au Email [email protected] ABN 11112888785

Company Background Business Aspect was founded in Brisbane by a group of professionals in the business consulting discipline of the ICT industry. The principals of Business Aspect are considered leaders in their respective disciplines and have worked together for many years as employees, external consultants and associates of a multi-national ICT infrastructure integration company. Business Aspect offers a number of consulting services across a range of disciplines, including: - ICT Strategic Planning and Architecture. - ICT Program and Portfolio Management. - Project Guidance and Recovery. - Business Case Development, Tenders and Responses. - Risk Management, Business and Service Continuity. Our goal with every engagement is to deliver completely independent strategies and advice that is focused on deliverable outcomes. We have no financial or other link to any vendors, infrastructure or software providers. Our focus is always what is right for our clients. What this means is that outcomes are developed with a proper understanding of the business drivers and technology solutions. We assist in bridging the gap between technology integrators and traditional management consulting. We have developed exceptionally strong methodologies and intellectual property that contribute additional efficiency to our consulting engagements, while also providing a solid framework for the delivery of strong outcomes. Company Accreditation (Optional) Business Aspect has commenced establishing its Quality Management System and is working towards accreditation in late 2007. Business Aspect is committed to quality in all activities and has set its goals to: - Achieve the highest degree of customer satisfaction. - Deliver services that are second to none. - Ensure all customer services are provided within the agreed time. Business Case Analysis & Development category, Version 43, August 2012 - Provide a working environment to attract high quality human resources. - Strive to continually measure and improve the quality of outcomes and processes. - Ensure compliance with all legal, legislative and contractual obligations. - Communicate the quality manual, policies and objectives to all staff and actively encourage participation in quality improvements. The Business Aspect quality management manual and the subsequent processes will be reviewed formally on an annual basis. Additionally, as processes change or new processes are introduced the quality manual will be updated. The Business Aspect processes are intended to be preventative (i.e. to avoid creating quality issues), continuously improving (i.e to incorporate learning's), adaptive (i.e. to adjust to changes in circumstances) and controlled (i.e. to measure their effectiveness).

Business Case Analysis and Development This is one of the fundamental consulting services that Business Aspect offers its clients. We have significant experience in developing business cases, analysing the current environment, proposing alternate strategies and options, costing these options, performing risk analysis and mitigation and providing recommendations. This ensures that we deliver true business value to our clients across a broad range of technology and business improvement areas within the ICT environment. Some examples of our work include: Indue - Merchant Acquiring This involved creating a business case to establish the feasibility and solution alternatives for the organisation to extend its service capabilities into merchant acquiring. This service provides EFTPOS capabilities to merchants and supports the processing and settlement of the financial transactions generated. The study includes aspects of sales, marketing, target clients, technology solutions, financial model and risks. NRM - Identity Management Business Aspect consultants were invited by the department to prepare a business case to submit to the Board for their Identity Management initiative. We led the engagement and worked with a team of technical consultants. A requirements analysis was conducted prior to managing the technical design.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Business Catalyst Consulting Pty Ltd Name Trading Name Business Catalyst International Contact Mr Khalil Allahwala Address L 18, 2 Chifley Square Suburb Sydney State NSW Postcode 2000 Telephone 292466500 Facsimile 292466501 Website www.bizcatalyst.com Email [email protected] ABN 11120213443

Company Background Business Catalyst is a premier niche-consulting firm specialising in business and IT improvement serving many of Australia’s largest and leading organisations over 10 years. We provide clients with a select range of services using a highly experienced multi-disciplinary team of specialists combined with a results driven approach. Our range of services includes: 1. Business Performance Improvement - Strategic planning, business analysis, process improvement, performance measurement, business case development, governance design. 2. Sourcing Strategy - Global sourcing strategy, due diligence, contract review, vendor selection and negotiation, governance design. 3. IT Project Management - Business IT strategy, management framework, benefits realisation and effectiveness review, IT project strategy alignment and health checks, business system implementation and support process management. 4. Implementation - Transition management, ERP consulting, sourcing management, training and development, risk and compliance management, change management, business and IT engagement. Business Catalyst is management consulting arm of the Dialog Information Technology group of companies. Dialog is a national, information technology, services and applications development company, with over 500 technology specialists. Together, we provide pragmatic and practical business improvement and ICT services that begins with an improvement strategy and encompasses a spectrum of end-to-end business solutions for an optimal balance between technology, processes and people.

Business Case Analysis & Development category, Version 43, August 2012 Company Accreditation (Optional)

Business Case Analysis and Development Client A - Asset Management System: Consolidation of Asset Management processes as a single enterprise-wide system involving: conducting the selection process with participation of all business units; establishing and validating requirements information, functional, business rules, technical and data conversion; establishing the methodology, rating system and selection criteria and their relative importance; evaluating vendor offerings and capabilities, preparing and evaluating scenario tests; determining infrastructure impacts, assessing total costs; selecting the preferred system and developing the business case for approval; documenting the project governance arrangements for approval and confirmation of resources. Client B - Financial Systems Platform: Following the purchase of the Network Asset Management business, provided program management and financial management for de-coupling the business from the seller for smooth exit and transition to the new owner. This involved review of organisation structures, ownership, financial systems, accounting, re-configuration of project in progress and system integration, data purging, hiring staff and establishing the operation. Client C - Project Definition Study: Comprehensive feasibility sudy for the implementation of an end to end complaint management process and system to satisfy Defence and Senate recommendations. The study developed a feasibility model, analysed technical and platform options, design, sourcing strategy, costing and implementation options and a plan for rapid implementation. The project involved coordination with many diverse stakeholders, complex system integration with HR systems and focus on security and privacy concerns. The system would be built with PeopleSoft CRM and self service portal for implementation within 5 months. All recommendations were endorsed by the Steering Committee.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Capstone Asia Pacific P/L Name Trading Name Contact Mr Sean Collender Address Level 57 MLC Building, 19-29 Martin Place Suburb Sydney State NSW Postcode 2000 Telephone 292386862 Facsimile 292386863 Website Email [email protected] ABN 71118522508

Company Background Capstone Asia Pacific is a boutique risk management and consulting company that provides quality ICT services to a broad range of leading government agencies and companies. We deliver a range of reviews of ICT governance, maturity, program/project portfolio management, individual program risk management and post implementation review services. Our skills and professionalism are on par with the largest Chartered Accounting and consulting firms. However, our compact size enables us to provide highly qualified and experienced people as part of our service offering, delivering significant value for money without sacrificing quality. Company Accreditation (Optional)

Business Case Analysis and Development Our services in this area are focussed on assessment and evaluation of a quality business case, and the processes that support it. Our methodology has structured assessment criteria as well as detailed workplans to ensure all costs and expected future value are identified and included as part of the process. The methodology also includes variety of methods for valuing future cashflows, as well as the appropriate processes for review and signoff. CommInsure (CBA) - development and analysis of the business case to launch a new insurance product into the Australian market. Business case development and assessment included sales/marketing revenue forecasts, IT system costs, third party outsourcing claims management and forecast distribution costs. Business case was developed and analysed based on structured methodology, with appropriate reviews and signoff at the CBA Board level. CommInsure (CBA) – development and analysis of business case for major legacy system migrations to a new technology platform. We reviewed the customer retention forecasts, IT System costs, and revised forecast distribution costs. Business case was developed and analysed based on structured methodology, with appropriate reviews and signoff at the CBA Executive level

Business Case Analysis & Development category, Version 43, August 2012 Organisation CDRU NSW Pty Ltd (Cost Down Revenue Up) Name Trading Name Cost Down Revenue Up Contact Mr Ian Woollett Address Level 1, 153 Walker Street Suburb North Sydney State NSW Postcode 2060 Telephone 0281979200 Facsimile 0281979201 Website www.cdru.com.au Email [email protected] ABN 58134655673

Company Background CDRU provides strategic IT sourcing services to large, complex ASX top 200 or public sector organisations driving sustainable cost reduction initiatives while meeting business requirements for growth. We partner with our clients through a transparent business model that is based on vendor independence and risk-sharing through outcome oriented fee structures. The cornerstone of CDRU’s proven methodology is that cost reduction initiatives require the interlinking between IT strategy development aligned with business needs and IT Procurement, with strong category experience and operational implementation experience to realise cost reduction. How we deliver CDRU applies a proprietary method that integrates the areas of strategy, procurement and implementation in one business case assessment. Step 1: Current State assessment of the enterprise and interrelated core infrastructure across storage, server and desktop, voice and data networks, as well as applications and middleware. Step 2: Financial assessment across operational, capital and staffing budgets. Step 3: Define ‘future state’ operating models and technology options, including the development of infrastructure roadmaps that are best practice whilst reflecting the latest market conditions and vendor offerings. Step 4: Identify Business Case opportunities that can be implemented Company Accreditation (Optional) CDRU has a proven track record of delivering outstanding results for its clients. All engagements are overseen by a peer review QA system to ensure the highest quality and consistence of deliverables. This quality is demonstrated by the repeat business CDRU obtains from large government and corporate clients, such as Hunter Water, IAG, First Data, Coates Hire, RICOH, Transfield Services, Investors Mutual Limited. Our consultants are qualified in a range of program & project methodologies (PRINCE2, MSP, PMP, etc.).

Business Case Analysis and Development CDRU employs a standard process for assisting our clients in developing a business case. The process involves a 5-step approach, which has successfully applied in a number of engagements. The steps followed include: Define the Business Case Opportunity – Business and technology stakeholders are engaged, the key areas to be addressed are identified, and the forecast benefits are stated. Market Analysis - Provides market and industry positioning data and includes a benchmarking exercise. Develop Proposed Solution - Defines the scope and identifies both the strategic and tactical alignment to the business. Create Financial Models – Current state financial

Business Case Analysis & Development category, Version 43, August 2012 analysis, forecasting of current state costs, generate future state forecasts based on proposed solution. Define Implementation Model - States the assumptions and constraints, identifies the major work streams, provides an implementation roadmap and a risk analysis. Current projects - QR National where CDRU developed the business case for a $250 Mil out source program and First Data where CDRU wrote a business case for the rationalisation of ICT services to the tune of $45 Mill.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Chairmont Pty Ltd Name Trading Name Chairmont Contact Mr Michael McAlary Address Level 7, 88 Pitt Street Suburb Sydney State NSW Postcode 2000 Telephone 292331111 Facsimile 292310300 Website www.chairmont.com.au Email [email protected] ABN 66067519680

Company Background Chairmont was established in 1995 by Michael McAlary, a former Price Waterhouse director of 10 years. Our highly experienced consultants have conducted an array of assignments across a number of industries. Our consultants have strong technical, organisational and people skills drawn from very diverse backgrounds. Chairmont is one of the few management consultancies which hold an Australian Financial Services License (AFSL) which allows us to integrate our consulting and investment advisory services. Chairmont provides a wide range of management consulting services with specialisation in strategy, risk management, business process improvement, compliance, and IT development and implementation. At Chairmont, we work closely with our clients to improve their revenue, reduce their costs and manage their risks. As advisers and implementers we will not only provide independent, reliable, and practical advice, but also manage the implementation in a planned and controlled manner. We can provide full end to end solutions, or undertake specific project segments, or if the need arises provide specialist skills from Programme Managers, Project Managers, Change Managers, Project Coordinators to Business Analysts. Chairmont is a member of several private and governmental organisations’ panels and has, through long-term relationship with some of its clients, achieved the status of “trusted adviser”. Company Accreditation (Optional) The key accreditations are: - Australian Financial Services Licence - Microsoft Partner. Committees and industry involvement: - Australian Securities Exchange (ASX) Risk Panel - Australian Bankers’ Association (ABA) Credit Code Taskforce - Australian Payments and Clearing Association (APCA) Electronic Presentment and Dishonour Committee - Investment and Financial Services Association (IFSA) – SuperEC

Business Case Analysis & Development category, Version 43, August 2012 - Lenders’ Mortgage Insurance Industry (LIXI) standards. Chairmont in 15 years of consulting has worked with all the major project management methodologies e.g. Six Sigma, Prince and Agile, and the different information Technology (IT) development methodologies, e.g. Joint Application Development (JAD), Rapid Application Development (RAD) and the traditional approach.

Business Case Analysis and Development Chairmont has extensive experience in business case analysis and development. Chairmont delivers comprehensive and well-structured business case documents which deal with the options envisaged, the benefits expected, and the potential costs and risks. Chairmont uses numerous tools and methodologies, e.g. models, cost/benefit analysis, to support its findings and recommendations.

Examples include: 1.Educational services provider - Chairmont was appointed to develop and implement a new budgeting framework with rolling forecasting. We assessed the current system, conducted a gaps analysis, and researched the best practice in this area. We presented our findings to the business along with the benefits, costs and risks of implementing a new budgeting and forecasting system. 2.Insurance company - The client wished to identify capital savings. Chairmont was appointed to project manage the exercise and Phase 1 included preparing the business case. The business case identified savings of nearly $300 million and a significant one-off potential revenue benefit. The business case also established tools and benchmarks to ensure the client maintained a correctly weighted level of capital.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Codarra Advanced Systems Name Trading Name Codarra Advanced Systems Pty Ltd Contact Mr Warren Williams Address 251 Crawford Street Suburb Queanbeyan State NSW Postcode 2620 Telephone 0261281100 Facsimile 0261281199 Website http://www.codarra.com.au Email [email protected] ABN 81008651723

Company Background Codarra Advanced System’s primary business imperative is the provision of consulting services in ICT, security, project management and various disciplines of engineering. The development of business solutions is offered to provide niche solutions to clients but only where this can be undertaken without creating conflicts of interest. Codarra’s training business provides a vehicle to ensure the highest standards of professional services within Codarra and also to utilise our expertise to train our clients to accredited standards in project management and related disciplines such as requirements engineering. Codarra is a wholly Australian owned company, having been in business for over 21 years. Codarra is an independent entity and has no parent company dictating its objectives. Company Accreditation (Optional) Codarra is an ISO9001:2008 certified company, certificate QEC27662. Codarra is a Registered Training Organisation, certificate 2006\12520.

Business Case Analysis and Development Codarra has a long history of involvement with Defence and other agency major (greater than $20M) and minor (less than $20M) projects. Examples of experience in this area includes: Drafting the Capability Options Document (COD) for JP2068 Defence Network Operations Centre (DNOC). The DNOC was to be an overarching communications control centre that impacted a range of current communications projects, each with its own control facilities. Funding for the project was a particular issue that needed to be negotiated between the various projects and receive approval from both Defence and Finance Ministers. Our resources wrote these Government submissions with the result that the proposed funding split between a number of projects was approved. In addition, our resources examined a range of funding options for JP2068, including the possibility of Private Finance Initiative (PFI). Provided input to the JP8001 HQJOC Business case prepared at Capability Development Branch in 2003 while being a co-author of the JP8001 HQJOC Operations Concept Document (OCD). Development of a Business Case for Australian Maritime Safety Organisation (AMSA) for the Emergency Response Centre upgrade project. Our team undertook market research and provided AMSA with demonstration prototypes for a number of ICT systems including hi- definition audio visual displays and computer telephony interface systems. Working together with ERC search and rescue watch staff and AMSA, software programmers produced unique software solutions. Our team developed the acquisition strategy that best matched AMSA’s needs.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Cogent Business Solutions Pty Ltd Name Trading Name Contact Ms Mandy Nearhos Address PO Box 83 Suburb Mawson State ACT Postcode 2607 Telephone 0417 213 688 Facsimile 02 6231 1144 Website www.cogent.com.au Email [email protected] ABN 44076633200

Company Background Cogent Business Solutions Pty Ltd (Cogent) was formed in 1996 in Canberra and now has an annual turnover over $5 million per annum. We are a business management consultancy company with offices in Canberra and Melbourne, with around 35 employees, calling upon a network of 450 consultants around Australia. Cogent has conducted more than $20 million of directly contracted consultancy work for various Commonwealth Departments over its life. It employs from 45 to 60 personnel on any given day, depending upon work requirements and has conducted numerous projects for large Commonwealth and government organisations with significant ITC elements. The range of strategic and implementation advice and support provided by Cogent covers the full spectrum of management and support disciplines necessary to deliver holistic business solutions. This includes IT Architecture, Business requirements analysis and specification, Integrated contract management, Performance monitoring and management, Risk management, Business process support, Review and re-engineering, Change management, Business case assessment, Acquisition strategy development, Tendering and contract advice and implementation support. Company Accreditation (Optional) Cogent’s Quality Management System has been certified to ISO 9001:2008. We employ ISO 9001 and other relevant industry standards requirements within its contracts and projects. We set quality goals for all our projects and undertake regular performance management activities that include quality as a key criterion. Cogent employs a quality system to adapt to changing circumstances during a project. At the foundation of this is a system of “peer review” that is imposed on every significant deliverable throughout any consultancy. No significant document is delivered to our clients without being independently reviewed by another qualified and experienced consultant. In terms of our management structure for projects, we have quality intrinsically linked into the project delivery plan through the Project Quality Framework.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Cogent can provide a number of highly experienced business analysts whose skills range through business requirements analysis and definition, feasibility studies, investigation and analysis of technology options in the development of business cases. Cogent consultants will use their experience, sound methodology and a consultative approach to analyse business requirements and develop comprehensive business cases that document the costs and benefits of proposed IT projects. Our consultants understand the need for whole of life costings as part of the business case, analysing the full impacts of ICT projects to existing business and identifying the opportunities for innovation. We have practical experience in the application of business case templates and methodologies, including the AGIMO ICT Business Case Guide for Commonwealth agencies. At the Australian Competition and Consumer Commission, we provided expertise and support for the development of a business case covering the review and enhancement of the ACCC ICT platforms, using the AGIMO templates. This included analysis of business costs and benefits, collection and analysis of data to quantify options and their potential business value. At Centrelink, our consultants were involved in the review of all IT business cases and providing recommendations to the executive on alignment with business and technical architecture. Cogent has extensive experience in the development of business cases for the procurement of ICT services, including the specification of requests for tender to ensure benefit realisation against the business case. We have experience in the business case analysis and procurement of ICT services at the ACCC, Defence and Immigration.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Connexxion Business Solutions (Connexxion Name Pty Ltd) Trading Name Connexxion Business Solutions Contact M Maxine Ewens Address GPO Box 1143 Suburb Canberra State ACT Postcode 2601 Telephone 0262626288 Facsimile 0262629530 Website www.connexxion.com.au Email [email protected] ABN 80105196423

Company Background Connexxion provides end-to-end corporate solutions from its head office in Canberra and satellite offices in Melbourne and Brisbane. The company was established in the 1980s and has been working closely with our clients to develop core business systems. We are known for high quality service provision built on integrity and objectivity, and for providing an independent opinion in complex situations. The rebranding to Connexxion Pty Ltd in July 2009 has strengthened our position in the marketplace by consolidating our business focus and strengthening our partnering philosophy that underpins the company’s client relationship model. Our service offerings and development philosophies were re-aligned to better meet the changing business needs of our clients. Connexxion’s objective is to provide our Government clients with efficient, relevant, and cost- effective solutions that meet today’s ever-growing legislative reporting requirements. This has seen us expand into a national service provider connected to a network of international partners such as Microsoft, Oracle, Compuware and Agresso. Your solution is delivered by a team of over 70 experienced consultants who you will find approachable and focussed. Our clients tell us that our consultants are easy to work with and have a genuine partnership mind-set. They see the benefits of our approach and have achieved effective outcomes by partnering with us. We encourage our clients to embed their resources into our project teams so they can learn to support their own products as part of operational handover in a live business environment as one of our underpinning business philosophies is knowledge transfer Company Accreditation (Optional) TThe company and our consultants hold a range of independent certifications that demonstrate our commitment to compliance with relevant industry best practices. Our primary certifications include: • Services that comply with the requirements and principles of AS 12207 (Information Technology—Software Life Cycle Processes). • Consultants experienced in planning, developing and implementing the Information Technology Infrastructure Library (ITIL) service management standards, including Service Delivery and Service Support.

Business Case Analysis & Development category, Version 43, August 2012 • Support services that comply with the requirements and principles of AS8018 (Australian Standard for ICT Service Management) and AS17799 (Information Technology Code of Practice for Information Security). • Risk management best practice (in accordance with AS/NZS:ISO 31000.2009. • The application of quality principles, as defined under AS/NZS 9001:2000, PRINCE2, MSP and ITIL methodologies. • Microsoft Gold Certified Partner, providing the full range of Microsoft technical and product related services. • Certified Project Management practitioners in the application of PRINCE2 ®, Managing Successful Programmes ®, PMBOK and/or Project Management Methodology Version 2 (PMMv2). • Roadmap to gain the following accreditations: CMMI Maturity Level 3; Registered Training Organisation (RTO) status; ISO9001; and EPA environment management plan licence. • Member of the Defence Industry Security Protocol (DISP). • Member of the Australian Institute of Project Management. • Member of the Australian Information Industry Association. • Member of over 20 Australian Government Panels.

Business Case Analysis and Development Connexxion has significant experience in the delivery of business case analysis and development. Our consultants are familiar with the AGIMO ICT Business Case Guide and Tools having provided services that comply with these guidelines. Project 1: Department of Immigration and Citizenship (DIAC) Project: Business Analyst Competency Centre Approach: The Systems for People program aims to improve and modernise DIAC’s information technology systems. Our consultant worked with the team of Business Analysts and users to workshop requirements and evaluates the various options to achieve this goal using the preferred DIAC methodologies. Outcomes: A solution was selected and four system releases were deployed during 2009 within budget constraints and according to the timeframes in the project schedule. Staff can now access client information through a single system. There has been a significant overall improvement as a result of the modernisation process and increased productivity as all program aims were implemented and achieved. Project 2: Department of Finance Project: National Security Budget Database (NSBD) Approach: The Department of Finance and Deregulation required a simple web based database to be built to record information across several government agencies. It was designed to support the mitigation of financial threats for programs that address National security issues. Outcome: Connexxion was engaged to design the NSBD to be delivered within a 3 week timeframe. A key objective was to minimise data input from the system end user. Our solution was to design screens with extensive drop down lists and filtering options to reduce manual input.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Consulting Insights Pty Ltd Name Trading Name Consulting Insights Contact Dr Phil Malcolm Address PO Box 3218 Suburb Manuka State ACT Postcode 2603 Telephone 419359892 Facsimile Website www.cinsights.com.au Email [email protected] ABN 32091631159

Company Background Consulting Insights can help you add significant, measurable, and sustainable value to your organisation. We can help you improve organisational performance, and learn for the future through ongoing alignment of people with business, and performance management systems. We can help you maximising the value added by your information resources by delivery of small amounts of highly relevant, consistent, reliable information, and by focussed, rigorous, cost-effective data quality management & information delivery. We can help you maximise the value delivered by your IT resources by building top management ownership and understanding of IT strategy, by ongoing alignment of IT with business, and by sharing and building on the experience of others. We can work with you to build on the best from your existing organisation, developing a culture of sustainable improvement. We have worked in over 50 successful projects for over 30 agencies, and have facilitated over 250 workshops. Company Accreditation (Optional)

Business Case Analysis and Development Consulting Insights has extensive experience in Business Case analysis and development, both for specific Business Cases, and in designing processes and deliverables for Business Case analysis and development. For example, we are currently leading the development of a new Standard Operating Model for ICT Strategy and Architecture at the Tax Office, including the design of improvements in Business Case analysis and development. Business Case deliverables are being designed that are sensibly applicable across all the different types of initiatives proposed within the Tax Office, that are not onerous to develop, and which provide for transparent decision making within the new ICT Portfolio Management framework, with the resultant decisions then being accepted across the Tax Office. This redesign has involved facilitating workshops for SES Officers from different parts of ICT, enabling them to arrive at an agreed, common view of how they should be working together. Key to this approach is mapping the proposed work to the Enterprise Architecture, and in particular enabling the re-use or extension of existing ICT capabilities. Other key features are to ensure that business requirements are well-understood, to sensibly evaluate candidate new technologies within the Enterprise Architecture Framework, and to avoid the expensive automation of processing of small numbers of business exceptions where this work would best be undertaken manually. We have also developed actual Business Cases for Department of Health and Ageing, Department of Veterans’ Affairs, and many other clients.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Cordelta Pty Ltd Name Trading Name Cordelta Contact Ms Rebecca Edwards Address Level 1, 44-52 Townshend St Suburb PHILLIP State ACT Postcode 2606 Telephone 0261624112 Facsimile 0261624122 Website cordelta.com Email [email protected] ABN 69107788401

Company Background Cordelta is an ACT-based professional services company that helps to improve business outcomes through management and technology services, solutions and capability enhancement. The company was established in 2004 to provide an environment in which people could use their initiative, experience and passion to deliver outstanding results on business and IT projects. Since then the company has worked hard to improve the breadth and depth of its services through selective recruitment, internal development and the successful delivery of client engagements. Cordelta currently has over 150 permanent and contract employees within the ACT and revenue of approximately $20m per annum. The company has successfully completed over 500 engagements and is an active member of various management and ICT panels with Commonwealth Government agencies, including the Department of Defence and the Department of Finance and Deregulation. Our strengths include, experienced staff at competitive rates; detailed knowledge of public sector requirements and reforms; tools and techniques that comply with industry standards and client requirements; commitment to integration with client teams and transfer of knowledge to client staff; a pragmatic and collaborative working style; and an excellent reputation for the successful delivery of projects. Company Accreditation (Optional) Cordelta has an established quality management system which aligns to ISO9001:2000 within the following categories, document and record management; management responsibility; resource management; and measurement, analysis, and improvement. The components of Cordelta’s quality management system are documented on the company’s intranet site, as well as in management, employee and contractor agreements. The Cordelta management team has defined a set of core values which are frequently promoted and modelled and is responsible for quality assurance on engagements. Employees are mentored in the Cordelta quality management system and every engagement is subject to management review of inputs and outputs. Cordelta has infrastructure in place to support its quality management system, including, time-recording system; document and record management system; integrated engagement and financial management system and employee enablement – email, SOE. In order to measure, analyse and continually improve Cordelta’s quality management system, Cordelta reviews management systems and procedures monthly to identify and resolve issues. Periodic and post implementation reviews of each engagement are also undertaken to identify strengths, weaknesses, opportunities and threats. This includes a face to face meeting with the client to determine their level of satisfaction and identify opportunities for improvement. Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Cordelta has extensive experience in the analysis of business requirements and the development of a business case to support new policy proposals and other forms of business and ICT investments. We are familiar with the AGIMO ICT Business Case Guide and the two pass review process for major ICT proposals. Our approach is based on a clear understanding of the business need, the options for meeting that need and a careful analysis of the associated costs, benefits, risks and impact on people, processes and technology. Our services include feasibility and scoping studies, definition of the current and proposed architecture and the development of strategies for benefits realisation. Our experience includes the development of a business case to obtain approval for a self-service interface to provide suppliers to the Defence Material Organisation with access to company details, procurement records and relevant project information. We also helped the ComSuper executive develop a comprehensive business case for the complete replacement of their administration ICT platforms. More recently, Cordelta wrote a business case for the Australian Customs and Border Protection Service to introduce two major platforms (not yet public). This included an analysis of both strategic and operational requirements, articulation of the operational concept, an assessment of capability options and an estimate of life cycle costs. The business case also considered the impact of relevant regulations, the impact on Australian industry and other inputs that would be required for the proposed capabilities.

Business Case Analysis & Development category, Version 43, August 2012 Organisation CPT Global Limited Name Trading Name Contact Mr Steve Hickey Address Level 4, 161 London Circuit Suburb Canberra State ACT Postcode 2601 Telephone 262069700 Facsimile 262069799 Website www.cptglobal.com Email [email protected] ABN 16083090895

Company Background CPT Global Limited is an established and proven independent technical and IT management consulting services company with over 200 consultants working with almost 70 clients worldwide. CPT’s head office is in Melbourne with offices in Canberra, Sydney, London, Munich and New York, and is listed on the Australian Stock Exchange (ASX:CGO). With its IT management consulting services, CPT focuses on providing the IT organisation with independent client-side consulting services leading, coaching and partnering with each client’s IT management team. This extensive and proven management consulting practice leverages the extensive experience of our professionals to deliver practical quality business solutions and advice to our clients. CPT’s professionals have experience in areas such as ICT Strategic Planning, ICT Sourcing Strategies, Business Cases, Business Requirements, Information Architecture and Complex Project Management. These services are predominantly provided to the Government, Health and Banking and Finance industries. CPT’s independence and experience ensures that our clients receive strategies and ongoing advice that has no conflict of interest with the selection of packages/products or delivery service providers. CPT is always prepared to support the implementation of our recommendations. Company Accreditation (Optional) CPT Global is an ISO 9001:2000 quality accredited organisation. The application of our business processes and policies ensure that only suitably experienced consultants deliver our services. CPT Global services are delivered through the application of consultant experience, CPT processes and client’s processes to ensure that delivery meets the client’s objectives and risks are mitigated.

Business Case Analysis and Development CPT Global Limited has provided business case analysis and development to both government and commercial organisations. Business cases developed by CPT are able to provide the following regarding the proposed undertaking within the business case: - How it contributes to the organisation’s strategic goals and objectives; - The impact it will have on the organisation’s business systems, processes and operation. - Alignment with the ICT strategic direction; Business Case Analysis & Development category, Version 43, August 2012 - Project cost analysis; - Resource estimates and availability; - Ability to meet projected growth, both BAU and new initiatives; - Risk assessment and mitigation strategies CPT has assisted the following clients with business case development: Child Support Agency CSA - Sourcing Strategy and Business Case, CSA ATO Disengagement Business Case, Department of Finance and Administration - Sourcing Strategy and Business Case. Department of Finance and Administration Gateway Unit. CPT has provided a number of reviews for Federal Government agencies for Gate 1 Business Case Review

Business Case Analysis & Development category, Version 43, August 2012 Organisation CSG Services PTY LTD Name Trading Name NA Contact Mr Michael Horsfall Address Level 1 , 13 Cavenagh Street Suburb Darwin State Northern Postcode 0800 Territory Telephone 0262793800 Facsimile 0262793099 Website www.csg.com.au Email [email protected] ABN 27096278198

Company Background CSG Limited is one of Australia’s leading IT services companies providing end to end integrated technology solutions in all major Australian markets including the Australian Capital Territory, Northern Territory, New South Wales, Queensland, Victoria, South Australia and Western Australia. - We are dedicated to the Canberra market and customers like DEEWR and have made a significant investment through buying the Commander Managed Service business to gain direct intellectual property, knowledge and experience of current clients based in Canberra. - CSG was started in 1988 in Darwin, where our Head Office is still based. We currently employ over 280 staff in the NT, 80 in the ACT, and 800+ throughout Australia. - Some of CSG’s existing customers include the Northern Territory Department of Education and Training, Northern Territory Government and Agencies, Charles Darwin University, CSIRO, South Australian Government, Lorreto Manderville Hall, and Victorian Department of Education and Early Childhood Development (DEECD). CSG has significant experience in participating in government ICT panel arrangements, including: - Department of Finance and Deregulation (DoFD) - South Australian Government (SAG) - Department of Foreign Affairs and Trade (DFAT) - Department of Defence - Department of Transport and Regional Services (now DITRDLG) For Further information see: www.csg.com.au Company Accreditation (Optional) CSG aims to provide consistent and dependable services to our clients by enhancing our staff capabilities through training in industry best standards as well as enhancing our own adherence to these standards through accreditations. Our investment in training is outlined through our current levels of certification. CSG holds the following accreditations: ISO9001/ 2000 ITIL Version 3 PRINCE 2 TOGAF Further Details of Accreditation can be provided upon request.

Business Case Analysis and Development CSG provides a range of business, systems and technical analysis services to enterprise and public sector clients, usually in support of a broader engagement although discrete business and systems analyst services are available. Our approach is built on best practice and tailored to the individual needs of our clients based on the constraints of their business or specific project requirement. CSG believes key issues in successful business analysis engagements include: A clear understanding of stakeholders and enabling a collaborative relationship to ensure buy-in; strong commitment to

Business Case Analysis & Development category, Version 43, August 2012 project objectives ; use of a repeatable requirements process that are continuously improved; System architecture that supports stakeholder requirements; ability to accommodate changes in requirements; High quality systems and products and Ensuring that delivery of business value is a key driver CSG offers a rigorous approach to business analysis engagements, comprising: enterprise Analysis requirements Planning & Management;Requirements Elicitation;Requirements Analysis & Documentation, Requirements Communication, Solution Assessment & Validation Our experience in this area has been leveraged on major projects as well as discrete engagements with many Tier 1 organisations including: DP World, BHP Billiton Limited, Gold Corporation, Rio Tinto Limited, Fortron Insurance Group, Federal Department of Attorney General, Department for Communities and the Department for Child Protection. CSG has provided Strategic Planning Services to BankWest/HBOS to improve their model for web development and hosting. This enabled BankWest to undertake the necessary changes in significantly improved times, whilst protecting and meeting stringent security and performance requirements.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Deloitte Touche Tohmatsu Name Trading Name Deloitte Contact Mr Dean Grandy Address 8 Brindabella Circuit Suburb Brindabella Business Park State ACT Postcode 2609 Telephone 262637121 Facsimile 262637001 Website www.deloitte.com.au Email [email protected] ABN 74490121060

Company Background Deloitte offers a leading global firm with decades of experience servicing Public Sector clients in Australia and internationally. Our key assets are our ability to resource a diverse range of skills and experience across our national practice to meet your needs in an efficient and cost-effective manner. Supporting our key personnel are Deloitte’s global methodologies and tools together with a pool of over 4,500 employees in Australia whose skills and experience are shared through an extensive knowledge management capability. Deloitte’s depth of experience and our strong technology acumen together with our proven methodologies and tools combine to differentiate us from our competitors. Our solutions are based on the Deloitte CIO Management Framework™ and our Enterprise Programme Management Framework (EPMF). These frameworks assist in the alignment of ICT strategy with business strategy through the assessment of capabilities and opportunities and the optimisation of an organisation’s portfolio of programs and project. Deloitte has a proven track record working collaboratively with our government clients to successfully implement the frameworks. As a result, we are confident that we can bring a strong combination of knowledge and technical expertise to the ICT Management Consultancy panel. Company Accreditation (Optional)

Business Case Analysis and Development Deloitte’s approach recognises the business case as the key programme document throughout the life of the programme; it must be realistic and committed to by key stakeholders. Deloitte’s methodology for developing a business case describes how the organisation wishes to manage and achieve benefits and includes key benefits statements and stakeholder analysis, benefit models, the benefits register and schedule for delivery. It also shows alignment with other programmes or projects. The business case acts as the primary source of decision-making data. To this end, commonly used techniques for cost-benefit analysis, discounted cash flows, return on investment hurdles, value analysis and the like are employed. This information facilitates selection of programmes that will yield the greatest combined return in achieving strategic objectives. Our experience includes:

Business Case Analysis & Development category, Version 43, August 2012 - Family and Community Services and Indigenous Affairs (FaCSIA) - FOFMS Business Case - involved development of a defendable business case that is linked to FaCS strategic objectives and demonstrates value add of the project. It also included financial case model and tools to allow FaCS to track and measure ongoing benefits - Victoria Police - HRMS Requirements and Business Case - The HRMS Replacement Project aims to implement a replacement Human Resource Management System for Victoria Police.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Dimension Data Australia Pty Limited Name Trading Name Dimension Data Australia Pty Limited Contact Mrs Emily Slawson Address Unit 7, 18 - 20 Brindabella Circuit, Brindabella Business Park Suburb Canberra State ACT Postcode 2609 Telephone 0261225102 Facsimile 0262486436 Website www.dimensiondata.com Email [email protected] ABN 65003371239

Company Background Dimension Data was founded in Sydney in 1987. Dimension Data Australia has a strong national presence, with offices in Adelaide, Brisbane, Canberra, Melbourne, Perth and our head office in Sydney. Dimension Data is a wholly-owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT), a Japanese-based service provider with over $100 billion in annual revenues and nearly 200,000 employees (listed on the Japanese stock exchange). Dimension Data is positioned at the forefront of networking and communications in 47 countries around the world. Dimension Data, a specialist IT services and solutions provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, converged communications, security, data centre solutions, Microsoft and contact centre technologies, and its unique skills in consulting, integration and managed services to create customised client solutions. Drawing on our experience in consulting, professional services, project management and managed services, we deliver a full lifecycle of services. Company Accreditation (Optional) Dimension Data’s comprehensive quality management system has been successfully certified to the internationally recognised ISO 9001:2008 standard in our Sydney office and in our Perth office by BSI Management Systems, a JAS-ANZ accredited certification body.

Business Case Analysis and Development DDSC Business Case Analysis and Development approach aims at identifying the tangible, intangible and potential benefits that can be achieved as a result of ICT initiatives implementation covering business, ICT and government perspectives. The business perspective targets business performance improvement and cost reduction possibilities together with the desired ROI and milestone timing. The IT perspective covers productivity improvement, physical infrastructure efficiency, outsourcing cost optimisation and value-add potential increase. The government perspective will ensure that the business case will contribute to keeping the government ahead of the game, address global and domestic critical issues, ease the financial pressure and boost education effectiveness. The business case will strike a cost-effective balance between business and ICT benefits and use industry benchmarks to reduce cost and mitigate risks. DDSC is currently engaged by DHS to build business case for rolling out new desktop and rationalising email services across Centrelink, Child Support and Medicare. This requires Identifying the business imperatives including strategies, tactics and critical success factors, identifying the key roll-out functionalities

Business Case Analysis & Development category, Version 43, August 2012 that directly contribute to fulfilling the business imperatives and realise the anticipated business benefits. As a result, the business stakeholders’ buy-in will be obtained. This engagement is expected to finish in November 2011. DDSC delivered Townsville City Council Information Architecture in 2010 by interacting with the Council’s CEO and Directors across all the Council’s business lines. DDSC recommendations were approved and funds were allocated as a result of the business case prepared by DDSC.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Direkt Consulting Pty Ltd Name Trading Name Contact Mr David Rowlands Address 6 Hindon Street Suburb CORINDA State QLD Postcode 4075 Telephone 0420306556 Facsimile Website Email [email protected] ABN 37119693275

Company Background Direkt Consulting is a niche consultancy specialising in governance and strategy, standards, performance improvement and informatics, primarily in the health sector. The consultancy has been operating since 2005 and has undertaken a series of strategically oriented projects, primarily for Government agencies and non-Government Organisations. Direkt Consulting uses a networking model, assembling teams of highly experienced experts to match the specific needs of the project at hand. These experts are typically industry leaders with 20-30 years of experience in senior public sector roles, and clearly understand the multiplicity of needs of Government agencies operating in complex environments. Direkt Consulting's principal, David Rowlands, is personally involved in every project. David has 25 years experience in information management and strategic information technology, in particular in ensuring business, information and technology alignment. He is internationally recognised in the e-health arena. Company Accreditation (Optional) Direkt Consulting has not yet sought third party accreditation but is well versed in quality management, conformance, certification and accreditation. For example, Direkt Consulting has advised both Standards Australia and the National E-Health Transition authority on conformance, certification and accreditation issues in the health sector.

Business Case Analysis and Development Direkt Consulting, its principal and associates have extensive experience in business case analysis and development. For example, Direkt Consulting undertook analysis of a series of options for the establishment of e-health infrastructure for a whole-of-State general practice support organisation, using a mixture of stakeholder consultation, expert referencing, literature and project review and modelling methodologies. This review indicated that while a number of options were technically feasible, only one would be economically sustainable. That option was implemented and is operating successfully. Direkt Consulting has also undertaken a range of market and landscape analyses for the National E-Health Transition Authority, to advise on the merits of potential e- health implementation scenarios. These include analysis of the potential for enhancing interoperability amongst clinical systems in general practice; enhancing the utility of clinical information in emergency departments; and producing information led efficiencies in the pathology sector. These projects have typically involved widespread consultation, scenario analyses, market analyses, cost effectiveness and benefit appraisals and risk analyses. Direkt Consulting's principal

Business Case Analysis & Development category, Version 43, August 2012 and associates have also been involved in numerous business case analyses and developments for both ICT and health service enhancements in the public sector. This breadth of experience brings a high degree of pragmatism to Direkt Consulting's work, in particular regarding long term sustainability.

Business Case Analysis & Development category, Version 43, August 2012 Organisation DMV Consulting (Exeter (AUST) Pty Ltd ATF Name Exeter Family Trust) Trading Name DMV Consulting Contact Mr David Vincent Address PO Box 909 Suburb Jamison State ACT Postcode 2614 Telephone 0261083368 Facsimile 0261083667 Website www.dmv.com.au Email [email protected] ABN 88675004297

Company Background DMV Consulting is a Canberra based consulting firm, which brings together a wealth of expertise from a broad base of experience. Our team of highly motivated and skilled consultants are committed to providing high quality, cost-effective outcomes for our clients using proven and contemporary accountancy and business advisory methods and practices. DMV Consulting believe that our professional staff and relevant qualifications and up to date experience, combined with a demonstrated commitment and ability to deliver high quality, competitively priced solutions to clients, make DMV Consulting an excellent candidate for inclusion on this Panel. We are focused on helping clients use technology to create sustainable organisational benefits and to optimise business performance. When we serve our clients on technology issues, we combine our industry knowledge and practical ‘real world’ experience in technology solutions with our traditional strengths in strategy, organisation, and operations. Company Accreditation (Optional) The DMV Consulting is applying a quality management system that is designed to maintain and continually improve the effectiveness and efficiency of the organisations’ performance. The quality management system manual meets the requirements of ISO 9001:2008.

Business Case Analysis and Development Value for money is the core principle governing Australian Government procurement. A business case assists in defining the business need (Project Strategy) and once the need for the project and potential delivery options have been identified, the best value for money option needs to be confirmed. A business case often goes through a number of stages (Interim to Full) as the project lifecycle moves forward and greater and more accurate information is delivered, including meeting Commonwealth Procurement Guidelines, FMA Act and Chief Executive Instructions requirements. . David Vincent, a Director of DMV Consulting, was author of the guidance material that applies to all Australian Commonwealth agencies in the assessment of value for money of Public, Private Partnerships (PPPs) (The Financial Management Guidance series No. 17-19). This portfolio of guidance material included papers on Business Case Development, Risk Management, Contract Management and a Discount Rate Methodology technical note and was inclusive of DoFD’s Gateway Review Process. DMV Consulting has also developed a business case guidance paper for the Home Office, which incorporated the UK Gateway Review Process. The guidance included strategic business case development, option analysis, cost/benefit assessment and VFM

Business Case Analysis & Development category, Version 43, August 2012 reporting. The guidance incorporated the HM Treasury ‘Green Book’ on economic appraisals and current Office of Government Commerce (OGC) guidance on project assessments.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Doll Martin Associates Pty Ltd Name Trading Name Contact Mr Richard Baecher Address Level 18, 323 Castlereagh Street Suburb Sydney State NSW Postcode 2000 Telephone 292116200 Facsimile 292116311 Website www.dollmartin.com.au Email [email protected] ABN 52002556710

Company Background Doll Martin Associates (DMA) is an independent Australian management consultancy founded in 1983. Our goal is to enable our clients to bridge the knowledge gap between corporate direction, information technology and business operations. We have a well-established reputation and have successfully assisted many private sector companies and government agencies throughout Australia. The public sector is our biggest client. We have consulted to a wide range of government agencies, and as a result we understand the culture, imperatives, structure and operation of the public sector. We are committed to assisting our clients in the formulation of strategies, plans, architectures and specifications for the acquisition, management, quality and use of information, and the implementation of governance, processes, systems and solutions to improve business performance. Our services focus on the effective use of information as an integrated business resource and in enabling agencies to develop strong information management cultures, architectures and solutions that are aligned with business needs. We primarily operate from Sydney, with a staff of some 25 personnel, and links to a network of complementary specialist firms. Our expertise lies in the areas of strategic planning, information management, business systems requirements and acquisition, and business performance. Company Accreditation (Optional) Doll Martin Associates has implemented a Quality System and is accredited to ISO9001:2008 by SAI Global (licence QEC6535), with recertification having taken place in 2011. We are proud of our membership of the following panels: New South Wales Government • ICT Services Approved Supplier Panel Contract 2020 (NSW) • RTA NSW - Professional Services (various) • Land & Property Management Authority of NSW. Queensland Government • Government Information Technology Contract GITC Australian Federal Government Business Case Analysis & Development category, Version 43, August 2012 • Australian Government Information Management Office - ICT Management Consultants MultiUse List • The Treasury - ICT Business Support Services panel • Australian Securities & Investment Commission - IT Professional Services panel • Austrade - Information Management panel • Australian Commission on Safety & Quality in Health Care - Standing Offer • Department of Education, Employment & Workplace Relations - ICT Technical & Advisory Services panel • Department of Health & Ageing - Information Technology Services panel. We have a strategic alliance with Galexia, who are legal, policy and technical specialists in identity management, authentication, privacy, public key infrastructure and e-commerce, with membership of the AGIMO Identity Management and Authentication Consultancy Panel.

Business Case Analysis and Development DMA has an extensive track record in the development of business cases, benefits realisation and economic and financial appraisal. In the last 18 months we have drafted more than 30 business cases for State and Federal agencies, covering a broad spectrum of subject matter areas. We can assist clients with the preparation for Gateway reviews, to ensure each project has the required documentation and processes in place. DMA consultants have been trained as Gateway reviewers in NSW and are familiar with the requirements of this process. Agencies for which we have developed business cases include the NSW Attorney General’s Department, Police, Department of Arts Sport and Recreation, Office of State Revenue, Fire Brigades, Department of Commerce and Department of Health. Example subject matter includes Remote Witness CCTV, Corporate Services Efficiency Review, Asset Management, Electronic Document and Records Management, ICT integration, Critical Information Management and Electronic Procurement. Examples projects: - Australian Securities and Investments Commission (2007): Prepared a comprehensive funding submission to DoFA standards for ASIC’s corporate ICT Program for 2007/2008 with Galexia, who reviewed the submission for alignment with AGIMO ICT policy. We subsequently developed a full business case for the majority component of the Program. - NSW Health (2005): Developed a business case including a detailed analysis and costing of potential benefits that would be generated through the introduction of a statewide Electronic Health Record system, linking public and private health sector information, clinicians and consumers.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Dowling Consulting (Trustee for the Dowling Name Group Trust ) Trading Name Dowling Consulting Contact Mr David Dowling Address 3/312 St Kilda Rd Suburb Southbank State Victoria Postcode 3006 Telephone 1300137369 Facsimile 385985599 Website www.dowlingconsulting.biz Email [email protected] ABN 63286680686

Company Background Dowling Consulting was formed in 2002 and now has over 50 professional service consultants in Adelaide, Melbourne, Sydney and Frankfurt Germany with concrete plans to establish our Canberra office in 2009. Our expertise is mainly in IT Management Consulting, Supply Chain process improvement and transformation, IT Service Management, IT Organisational improvement and Transformation, IT and Business Strategic planning and general management consulting. Company Accreditation (Optional) Dowling Consulting are accredited ISEB ITIL trainers and Examiners and ISO 20000 consultants and trainers. We have qualified ITIL experts, 2 x ISO 20,000 accredited trainers, 2 x COBIT accredited auditors, 1 x CMMI accredited , Prince II and PMBok accredited project managers and qualified MSP practitioners.

Business Case Analysis and Development Over the years Dowling Consulting has developed dozens of business cases for a wide variety of requirements such as Victorian Police interview recording equipment, NSW Department of Education PCs for Schools, NSW Government Smartbuy e-marketplace, Australia Post PPM tool selection, and so on. Case Study 1 Department of Education NSW Dowling Consulting was commissioned by Education NSW to develop the business cases for its annual ICT capital works program consisting of 12 business cases. The business cases were developed, submitted and the funding approved by the Director General. Case Study 2 - NSW Government Smartbuy Business Case. Dowling Consulting was commissioned by the NSW Government to develop a business case for the establishment of the whole of government electronic procurement marketplace. The business case was approved and Dowling developed the implementation plans, assisted in the development and evaluation of tenders, project directed the implementation and assisted in the establishment of the operation.

Business Case Analysis & Development category, Version 43, August 2012 Organisation DWS Advanced Business Solutions Ltd Name Trading Name DWS (NSW) Pty Ltd Contact Mr John Kennedy Address Level 1, 161 London Circuit, Suburb Canberra City State ACT Postcode 2601 Telephone 0262307374 Facsimile 0262306468 Website www.dws.com.au Email [email protected] ABN 83085656088

Company Background DWS Advanced Business Solutions is a premier Australian IT Services provider. With established offices in Melbourne, Sydney, Brisbane, Adelaide and Canberra and boasting over 550 full time employees, DWS is the total software solution provider of choice to many of Australia’s largest and well know blue chip organisations. Committed to continuing as the industry pacesetter in the provision of end-to-end IT solutions, DWS has experienced significant success and growth by providing the best possible competitive advantage for its extensive and impressive client base. Providing an honest, reliable, professional and innovative service DWS prides itself on its ability to assist clients in ensuring their organisations reach their greatest potential. By hiring and retaining the best professionals possible through a unique three layer recruitment process, DWS is able to deliver services with unrivalled efficiency and effectiveness. This is just one of the reasons DWS can offer a money back guarantee and a lifetime warranty. The overriding philosophy and approach to business at DWS is one of honesty, integrity, ethical behaviour and transparency. The DWS culture ensures every interaction with clients, suppliers and employees is based on these values and this provides the strongest possible foundation for growth and excellence. Company Accreditation (Optional) Microsoft Gold Certified Partner DWS is a Microsoft Gold Certified Partner. This was first achieved in 2002. DWS also encourages and facilitates individuals to gain their Microsoft certifications, including Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Product Specialist (MCPS), Microsoft Certified Solution Developers (MCSD), Microsoft Certified Database Administrator (MCDBA) and many more. AS/NZS ISO 9001:2000 Certified DWS’ SpinnakerOne Quality Management System is a cornerstone of our operational activities. Initially developed in 1996 and ISO 9001 accredited since 1998, SpinnakerOne has constantly evolved and continues to mature to the current day having incorporated over 1,500 improvements and major initiatives since it was first certified. SpinnakerOne was one of the first Quality Management Systems to be granted the ISO 9001:2008 certification, achieved quickly as it continues to incorporate industry best practice and the experience of our 550+ strong project consultants. CMMI/ITIL Certification SpinnakerOne incorporates practices, procedures and advocacy programs that cover all our service offerings. These encapsulate our experience and expertise in judiciously applying industry best practices and methodologies from organisations such as PMI, SEI (CMM4), OGC (ITLv3) etc.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development DWS works with clients to analyse and understand the organisation’s goals and vision. This gives a contextual background on which to base the business case. DWS then develops an understanding of the project. DWS has strong business analysis skills and experience. The success of our project work is highly attributable to our thorough approach to this critical part of the process. We recognise that, even at the business case stage of a project, quality requirements drive and inform all subsequent project phases and the success of the project is dependent on it. DWS will analyse options and detail the benefits for each option including indirect or intangible impacts or benefits to the organisation. DWS then develops a value proposition for each option which provides the commercial basis for incorporating into the business case. DWS will document all aspects of the business case including preparation of presentation material and presentation to senior management, if required. DWS has assisted many clients to develop business cases for everything from project components to major ICT works. Relevant Projects: • DWS worked with the Australian Communication and Media Authority (ACMA) to analyse and gain approval for their Customer Information Management system project. • Working with the Dept of Climate Change & Energy Efficiency (DCCEE), DWS has at various times provided fully costed business cases, to allow departmental staff to evaluate options.

Business Case Analysis & Development category, Version 43, August 2012 Organisation e8 Consulting Pty Limited Name Trading Name Contact Mr Terry Rowlings Address Level 11, 189 Kent Street Suburb Sydney State NSW Postcode 2000 Telephone 61293232877 Facsimile 61293232828 Website www.e8Consulting.com Email [email protected] ABN 25129731924

Company Background E8 Consulting delivers strategic and business consulting services in four areas: business process management to drive business efficiency, service improvement, and governance, risk management and compliance; enterprise communication and collaboration, leveraging enterprise 2.0 tools, to deliver business efficiency, enable high-performance teams and drive organisational knowledge- capture; project governance that enables organisations to achieve superior returns from projects (ICT and non-ICT); and the management of strategic programmes to realise business benefits. Our commitment to customers is to help them achieve superior operating performance and above- average returns. The consulting practice was established in 2000 as part of The Frame Group Pty Ltd, providing business process management services, and expanded in 2008 to include communication and collaboration strategy and implementation, governance of projects and management of strategic programmes. Our clients include public and private sector organisations across all industries. We are Australian owned with offices in Sydney, Melbourne, Brisbane and Canberra. Our people are thought-leaders in their field, with unique experience and skills, and we use, teach and contribute to the world’s leading standards, frameworks and toolsets. We ensure knowledge capture and transfer is embedded in all our projects. Our goal is to provide exceptional services to enable our clients to be exceptional. Company Accreditation (Optional) Systems Audit and Control Association (ISACA), ISACA Representative at Standards Australia on the Standards Committee AS 8015, AS 8016; Corporate members Information Technology Service Management Forum (itSMF); a number of e8 Consulting consultants hold Federal and NSW Government Gateway accreditation.

Business Case Analysis and Development We understand how well presented business cases are a key step in implementing an organisation’s strategy. They remain a critical record of business objectives and decisions, and the proposed value and benefits of the project. We provide skill and discipline in all aspects of business case analysis and development: from establishing or confirming requirements, preparing concept papers, proposing and designing commercial models, drafting the business case and obtaining stakeholder feedback and buy-in, preparing project timelines, providing project control group updates and other reports, through to high level executive and board briefings. We understand the levels of information and communication required for all stakeholders, and have deep experience in engaging Business Case Analysis & Development category, Version 43, August 2012 with stakeholders at all levels. A number of our consultants hold Federal and NSW Government Gateway accreditation. Examples of our client engagements include: The Commonwealth Bank’s Enterprise Portal Framework was to enable user personalisation based on business role, to deliver specific information via the user's Internet browser. We assisted in developing the business case and managed the implementation of a proof of concept trial. We assisted in a subsequent technical and application review to validate the proposed solution against business requirements. The Commonwealth Bank has a primary computer centre and a secondary disaster recovery computer centre. We developed the strategy to reduce the likelihood of unplanned disruptions to processing, and to improve the ability to recover data and processing from any disruption. We developed the strategy and all supporting materials from concept paper through to executive briefing documents.

Business Case Analysis & Development category, Version 43, August 2012 Organisation EDS (Australia) Pty Ltd Name Trading Name Contact Mr Paul Hogie Address Level 3, 2 Barry Drive Suburb Canberra City State ACT Postcode 2601 Telephone 62484555 Facsimile 62484511 Website http://www.eds.com Email [email protected] ABN 18002855085

Company Background With $21.3 billion in 2006 revenues, a Fortune 500 ranking of 111 (2007) and 134,000 employees in 60 countries, EDS is one of the world’s leading business, technology and consulting service providers. EDS has over 40 years experience working with national/federal and state government entities supporting major government initiatives that range from fiscal reforms to defence transformation to improving border security and citizen centric services. With over 20,000 employees serving 500 government clients in 29 countries, EDS understands the business of government. We offer a broad portfolio of business and technology solutions. Our portfolio comprises information technology, applications, business process and consulting services including Business Transformation, Architecture, Applications Modernisation, Technology Transformation, Change Management, ICT Governance, Enterprise Service Management, and Program and Project Management. EDS has a dedicated government consulting team based in Canberra. They can be supplemented by 1000 consultants and 600 Canberra-based and 4000 Australia-wide specialist staff. Our employees contribute to and benefit from a comprehensive global knowledge network. This network comprises formal communities of interest for the purpose of identifying, developing and deploying industry knowledge and expertise. EDS provides services to numerous Australian Government agencies, including the Australian Taxation Office, Child Support Agency, Australian Customs Service, VicRoads and the South Australian Government. Company Accreditation (Optional) Quality Management System (QMS) EDS Australia complies with the ISO 9001:2000 Quality Management Standards. Certification was issued by SAI Global Certification Services Pty Ltd on 12 December 2006 and expires on 21st November 2009. The Certificate Number is QEC2166. Capability Maturity Model - Integration (CMMI) Our CMMI certified Australian Solution Centres operate at between CMMI levels 3 and 5.

Business Case Analysis & Development category, Version 43, August 2012 ITIL EDS is a global member of the Information Technology Service Management Forum (itSMF) and sits on the BS15000 executive subcommittee and the ITIL Accreditation Board for the ISEB. EDS Australia maintains a team of ITIL instructors and operates an ISEB-accredited course to provide ITIL Foundation training to our delivery and support organisations. Within Australia, our employees have achieved the following certifications: -200+ ITIL Foundation Certificates -26 ITIL Practitioners Certificates -4 ICTIM Practitioners Certificates -17 ITIL Manager’s Certificates. PMI Our Project Management Methodology (PM2) follows SEI’s CMMI (Capability Maturity Model® Integration) and the Project Management Institute (PMI) guidelines. We have more than 140 PMI certified staff in Australia. Six-Sigma Within Australia we have 18 Six Sigma experts, comprising Yellow, Green and Black Belts.

Business Case Analysis and Development Service Offerings EDS’ Agile RightStep “Business Case” approach aligns with AGIMO’s ICT Business Case guidelines and focuses on: - Contextualising the proposed investment against strategic and operational outcomes - Aligning project investment with organisational policy, operations and strategic priorities including: - Business and user needs - Organisational service delivery and capability - Value for money - Estimating whole-of-life costs, and financial and non-financial benefits of investment - Detailing project delivery approach, including work breakdown, schedule, resourcing, procurement and governance - Assessing inherent risks, including likelihood and impact on investment and strategies for mitigation - Providing options for the consideration of decision makers. Above all EDS’ approach ensures that informed decisions on budget and project go/no-go approvals can be made against real business outcomes.

Capability and Experience A dedicated team of government focused consultants based in Canberra supported by EDS transformation consultants in Australia, Asia Pacific and over 1000 consultants worldwide.

Business Case Analysis & Development category, Version 43, August 2012 Major Federal Government Agency Grouping - Strategic level business case for the creation of a shared services centre across 6 major agencies within a single portfolio including process, organisation and information technology changed. Defence - Development of a business case for an upgrade of an ERP for Defence.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Envista Pty Ltd Name Trading Name Envista Contact Mr Daniel Murray Address 58 Dunstan Street Suburb Curtin State ACT Postcode 2605 Telephone 0414847501 Facsimile 0285881268 Website Email [email protected] ABN 26114790215

Company Background Envista Pty Ltd is a Canberra based ICT and Business consulting firm. It provides specialised services through the assembly of high calibre industry professionals who are regarded as leading experts in their field. Envista holds specialisations across a range of technical and business disciplines, including; ICT strategic planning, business case development and support, project management and methodology and ICT systems Architecture development. Envista Staff have a rich diversity of experience across a wide range of business sectors and disciplines. This includes track records both nationally and internationally providing value adding services and advice to clients across the Asia Pacific region. Envista only employees business minded technologists with track records of delivering timely and quality outcomes. Collectively, the experience and reputation of the team form a unique capability, delivering first class results and value for money. Envista prides itself on the ability to engage and solve customer problems at any stage of the business value chain. Envista Staff are renowned not only for their ability to develop unique and innovative concepts to identify and address business and technology problems, but also their ability to drive and implement those concepts across complex business environments. Company Accreditation (Optional) Not Applicable

Business Case Analysis and Development Envista has worked with clients on a multitude of projects seeking to assist in decision making through business case analysis and development (BCAD). Importantly, Envista’s rigorous and structured approach to BCAD has naturally utilised the core aspects of the AGIMO Business Case Guide on all of its projects. This is because Envista understands the need for accountability and value for money when accessing the feasibility of projects. This in turn is due to Envista’s approach of defining the real cause of the problem and objectively examining options, as opposed to defining it with a predetermined solution. In combination with an appropriate methodology, Envista’s holistic approach ensures that the optimal solution is robust, justified and delivered. Examples of Envista’s experience in BCAD include: Envista has contributed to DFAT’s ICN program, which has been established to lead the development of a business case to secure funding for a major global ICT infrastructure program. In order to support the development of the business case, an IT maturity gap analysis of DFAT's IT operations was developed. The objective of this report was to determine the level of capability of the department to plan, build and operate a global

Business Case Analysis & Development category, Version 43, August 2012 communications network efficiently and effectively. It examines where DFAT is at now and where it needs to be in the future to do this. Envista consulted on with the Defence Science and Technology Organisation (DSTO) regarding the commercial aspects of the proposed Military-QoS Architecture for the Tactical arena.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Ernst & Young Australia Name Trading Name Contact Mr Andrew Garner Address Ernst & Young, GPO Box 281 Suburb Canberra State ACT Postcode 2601 Telephone 262673888 Facsimile 262461505 Website www.ey.com/au Email [email protected] ABN 75288172749

Company Background Ernst & Young helps companies in businesses across all industries — from emerging growth companies to global powerhouses — to deal with a broad range of business issues. Our 114,000 people in 140 countries around the globe pursue the highest levels of integrity, quality and professionalism to provide clients with a broad array of professional services. Quality In Everything We Do Ernst & Young’s integrity and professional competence are the cornerstones of our global organisation. We work hard to earn and maintain our clients’ trust and confidence. Services Offered Ernst & Young provides a range of services, including advisory, assurance, tax, risk, technology, transactions, and human capital services. Industry Focus Globally, Ernst & Young supports 26 industry sectors, including Government. The Centres are dedicated to bringing insights to clients, sponsoring dialogue among industry stakeholders and linking our professionals to facilitate collaboration and knowledge sharing. Culture Ernst & Young would not be such a successful organisation without great people and strong teamwork. We provide our people with solid career growth opportunities and a people-oriented workplace environment. Our philosophy, quite simply, is that when our people achieve their best, so do our clients. Company Accreditation (Optional) We are very proud of the fact that Ernst & Young has held ISO 9001 certification since 1993. All Ernst & Young personnel are responsible for understanding and applying our quality procedures and are appropriately trained upon commencement of their employment. Each person has the responsibility and authority to initiate quality improvement requests for any non-conformance encountered or for suggestions for improvement.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Ernst & Young is a market leader in the development of business cases for Government agencies, having developed business cases for several Commonwealth and State Government agencies. Ernst & Young understands the requirements of Finance, and are currently the Australian Government Information Management Office’s (AGIMO’s) business advisors in relation to the ICT Business Case Guidance and Tools (ICTBCG&T). We developed the ICTBCG&T with AGIMO through a thorough process consisting of a review of international better practice, consultations with various key stakeholders and agencies and piloting the ICTBCG&T with the Attorney General’s Department and the Department of Industry, Tourism and Resources. AGIMO Prepare a business case for the Australian Government Online Service Portal (AGOSP). The project involved Ernst & Young working with the AGIMO Project Manager to develop a robust business case and cost-benefit analysis, utilising the Whole-of Government ICTBCG&T (developed by Ernst & Young). NSW Health Developed a Business Case supporting Shared Services within NSW Health Ernst & Young have provided market testing services for finance, HR and IT to the Department of Finance and Administration, the Department of Transport and Regional Services, the Australian Taxation Office, Agriculture Fisheries and Forestry Australia and Environment Australia.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Fortis Consulting ATF The Gurgone Family Name trust Trading Name Fortis Consulting Contact Mr Adrian Gurgone Address 544 William Street Suburb Mount Lawley State WA Postcode 6050 Telephone 0894672490 Facsimile 0894672491 Website http://www.fortisconsulting.com.au Email [email protected] ABN 66100863751

Company Background

Fortis Consulting is a specialist management consulting firm offering only highly qualified (10 years minimum), expert consultants, with top-tier backgrounds and innovative client solutions. Our consultants offer deep government experience and a holistic approach to project management. We apply robust project management tools (Prince2) while taking into account stakeholder, financial and environmental considerations. Key areas where Fortis adds value to clients include: Project & Programme Management: Project management excellence is the key to a project or portfolio’s success. Fortis’ experienced Project Managers provide effective, timely and efficient oversight of projects and programmes to scope, timeframes and budget. Strategic Planning driven by Research and Analysis: Fortis delivers significant insight into business data for our government clients, through specialist research, surveys and reports. We help management cut through the myriad of data to identify key trends and uncover useful information enabling strategic planning and decision-making. Business Intelligence: Fortis helps clients leverage business intelligence solutions; we assist clients to collect, understand, report –on and interpret data, an (e.g. business case analysis, KPIs or balanced scorecard systems). System Selection & Business Cases: Fortis helps client to develop business cases and select and implement systems that meet their business needs, enable future changes and save valuable time and effort for the business. Company Accreditation (Optional) Fortis project managers are MBA qualified. Our trainers also hold Certificate IV qualifications in training and assessment.

Business Case Analysis and Development

Fortis have assisted several large government and corporate sector clients in business case analysis and development. The outputs from these business cases have assisted clients to select and

Business Case Analysis & Development category, Version 43, August 2012 implement systems that meet their business in line with appropriate selection criteria. The business cases all have involved quantitative and qualitative analysis (including implementing cost benefit analysis methodologies) to ensure that all key factors are considered in the selection of appropriate systems and other tools. Experience: Project 1: Fortis consultants helped a state government agency to select software for implementation across several agencies at a total cost of $90m. The process employed, including key stakeholder interviews to develop detailed selection criteria, conducting supplier interviews which include both structured and open-ended questions and a full cost benefit analysis of each service provider, helped to ensure that appropriate vendors were short-listed. Following this, detailed financial NPV analysis along with full-product demonstrations enabled the agency to drill into the detailed selection criteria and select the most suitable and cost-effective vendor. Project 2: Fortis recently assisted a large ASX200 organisation in a Business Case Analysis and Development exercise to significantly reduce costs and improve processes over their global operations. Fortis developed a detailed model which incorporated financial and non-financial business data, leading practice and industry information along with proprietary knowledge base data. As a result of this business case model a number of options were provided to the board and a recommendation was made for the most cost-effective and strategically aligned option, which was ultimately endorsed and implemented saving the client $20m annually.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Fujitsu Australia Limited Name Trading Name Contact Mr Kym Petney Address Level 1, 19-25 Moore St Suburb Turner State ACT Postcode 2612 Telephone 02 6250 9753 Facsimile 02 6249 1620 Website www.fujitsu.com/au/ Email [email protected] ABN 19001011427

Company Background Fujitsu Australia Limited is a full service provider of business and information technology and communications solutions. We partner with our customers to offer services from strategic consulting to application and infrastructure solutions and services. Fujitsu has earned a reputation as a supplier of choice for leading corporate and government organisations and has grown by reputation into a full service provider in this region offering true end-to-end business and IT solutions. We combine professional expertise, world-class methodologies and consulting and application services with adaptive platforms, advanced solutions and products to deliver the business results our clients are seeking - results that transform businesses and provide a return on investment. Fujitsu has: * Over 10 million customers and 160,000 professional staff in 60 countries around the world * 3,000 Australian and New Zealand staff * Long-term clients in every sector – government, healthcare, justice, finance, manufacturing, retail, telecommunications, transport, distribution and utilities * A proven track record for delivering successful projects that achieve real business benefits and return on investment * An annual investment of more than US$2 billion researching and developing cutting-edge business technologies, resulting in over 32,000 patents with more being added all the time. Company Accreditation (Optional) Fujitsu’s Quality Management system meets the requirements of AS/NZS ISO 9001:2000. We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment. Fujitsu is registered with SAI Global Assurance Services. The registration covers the Quality Management System for design, sales, consulting, administration, installation, maintenance, service and support of information technology and telecommunications solutions, products, networks and services. These include management consulting; strategic planning; design and development, logistics, integration, configuration and commissioning of hardware and software products;

Business Case Analysis & Development category, Version 43, August 2012 management and operations of computer processing facilities; provision of help desk facilities and services. Fujitsu's consultants are well versed in methodology and industry best practices including Portfolio Management Capability Maturity, IT Infrastructure Library (ITIL) and SEI Capability Maturity Model (CMM).

Business Case Analysis and Development An important principle of Fujitsu’s Enterprise Value Management practice is that the decision to invest in a program/project must be made based on its overall business value to the organisation. Our consultants are highly experienced in analysing and developing value based business cases that support the selection and ongoing management of program investments. We are committed to providing business cases that provide transparent and auditable assessments of ICT programs and projects. Our emphasis is on the completeness of business cases, including the benefits or value that an investment can achieve, so as to provide information to enable programs/projects to be compared in terms of costs, benefits, risk, and alignment. We focus on the potential of program/projects and provide answers to the following types of questions: * Are we doing the right things? * Are we doing them the right way? * Are we positioned to execute the work well? * Will we get the benefits? Our processes and tools will support the AGIMO ICT Business Case Guidance and Tools in the development of comprehensive business cases. Recent experience includes Australian Custom Service (Investment and Program Office Management) and Centrelink (Benefits Assessment and Planning).

Business Case Analysis & Development category, Version 43, August 2012 Organisation Global Sapphire IT (Australia) Pty Ltd Name Trading Name Contact Mr Joce Santa Maria Address 8 Carinya Road Suburb Picnic Point State New South Postcode 2213 Wales Telephone 0422 188 272 Facsimile 02 9792 1163 Website www.gsiorg.com Email [email protected] ABN 91106950565

Company Background GSI’s core competencies are in the areas of providing ICT solutions, strategic alliances and value- added services. At GSI, we undertake strategic alignments, whether such alignment is between ICT and business strategies, or a re-engineering of business processes. We adopt a solutions-oriented approach to the application of its technology, and doing so with the knowledge and understanding of key industries and business processes to deliver objectives. We work with you to facilitate a one- stop-shop of integrated services which ensures that your objectives are fulfilled in a rapid timeframe. Combining solid industry experience and technology skills, GSI possesses a strong functional perspective that makes it effectively capable to provide counsel on technical information, develop and link it to business strategy in a cost-effective manner. GSI resources have extensive experience in the Information and Communications Technology industry providing consulting to such arenas as Australasia, Asia Pacific, Europe, Middle East and the US. Our experience and reputation for delivering high quality outcomes and achieving outstanding results working with our organisations continue to grow. It will come as no surprise to the market that we consider our experienced team to be GSI’s key winning differentiator. Company Accreditation (Optional) Oracle Business Partner; Members of Australian Institute of Management; Members of the Australian Computer Society; Members of the Project Management Institute; Members of the Institute of Management Consultants; Prince 2 Practitioners; OPM Practitioners. PMBOK Practitioners BABOK Practitioners

Business Case Analysis and Development GSI helps the organisation in Business Case analysis and development done by following the BABOK framework which included identifying requirements in the context of helping to achieve strategic goals through internal changes to organisational capabilities, including changes to policies, processes, and information systems. These include corporate analysis focuses on understanding the needs of the business as a whole, its strategic direction, and identifying initiatives that will allow a business to meet those strategic goals. Burwood Council: - Requirements planning and management involves planning the requirements development process, determining which requirements are the highest priority for implementation,

Business Case Analysis & Development category, Version 43, August 2012 and managing change. Requirements elicitation describes techniques for collecting requirements from stakeholders in a project. Panasonic: Requirements analysis describes how to develop and specify requirements in enough detail to allow them to be successfully implemented by a project team. Requirements communication techniques, ensuring the stakeholders have a shared understanding of the requirements and how they will be implemented. Solution assessment and validation describes how the business analyst can verify the correctness of a proposed solution, how to support the implementation of a solution, and how to assess possible shortcomings in the implementation.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Goal Professional Services Pty Ltd Name Trading Name Goal Group Contact Mr Alan Rankins Address 7 Riverside Drive Suburb Mayfield West State NSW Postcode 2304 Telephone 02 4967 4500 Facsimile 02 4967 4600 Website www.goalgroup.com.au Email [email protected] ABN 65 122 098 695

Company Background Goal and the Goal Group were established in 2006, utilising consultant/PSP experience in Project and Program Management and Change Management, with a particular emphasis on continuous improvement. Goal and the Goal Group assists organisations to analyse and better understand their operating environments, in order to develop their capabilities in strategic procurement and supply chain capability. We gain a thorough understanding of the commercial and competitive environment and identify specific challenges relating to capabilities, policies and procedures. The Group’s expertise is in developing and implementing strategic solutions for our clients. Key to success is cost control, management of budgets, and capability improvements. Headquartered in Newcastle and open in Melbourne, Sydney, Adelaide, Canberra and Wellington New Zealand, Goal operates across Australasia and globally. We cover strategic planning, governance, organisational maturity and portfolio/programme/project management consulting, training and delivery support services. Goal’s clients have included KPMG, PWC, Rolls-Royce, Thales Australia, training providers, the Defence Materiel Organisation (DMO); Federal and State government departments and SMEs. We are innovators in the fields of leadership, learning and development. We have accredited Gateway Reviewers. Goal is an Accredited Training Organisation for both MSP® and PRINCE2® and the Goal Group boasts an RTO in Project Management accreditation and certification. Company Accreditation (Optional) Goal Professional Services Pty Ltdis an Accredited Training Organisation for PRINCE2 and MSP. A number of the Goal Group members hold ISO 9001/2000 accreditation. Specific members hold required engineering accreditations. A Goal Group member is a Registered Training Organisation able to provide Project Management qualifications up to Advanced Diploma level. Goal offers P3M3 organisational maturity assessments and Gateway Reviews. Goal Professional Services is a member of the Defence Industrial Security Programme (DISP) and maintains appropriate defence security clearances for its consultants.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Goal Group’s approach to Business Case development is guided by OGC’s MSP and PRINCE2 methods, and our extensive experience. Our consultants apply their business and organisational nous, derived from their experience as CIOs and IT Directors in major organisations, as well as pragmatism and sensitivity to organisational issues. The benefits of Business Cases should be approached on the same level of fidelity as the project costs, and we use the approaches described in the MSP method. Our consultants are accredited Gateway Review Team Members, and we ensure that developed Business Cases are robust enough to be accepted by a Gateway Review process. Our experience includes the review of a Business Case for a National Firearms Management System and the development of a Business Case for a $7Million Document and Records Management System programme for a State Government Department. A Goal consultant developed and implemented the business analysis operating models for several major financial institutions with up to 150 Business analysts in each centre of excellence. He is a certified assessor of the Business Analysis Capability of organisations for the Australian Institute of Business Analysis and has assessed the business analysis capability of more than 20 organisations across Telco, Financial Services, Insurance, Consulting, IT and government sectors. He has also supplied business analysis assessment services to the Australian Institute of Management. The Goal Group is familiar with the ICT Two Pass Review process (Two Pass), and with the Investment Logic Modelling approach developed by Victorian Department of Treasury and Finance.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Grant Thornton Australia Ltd Name Trading Name Grant Thornton Contact Mr Scott Hartley Address L2, 215 Spring Street Suburb Melbourne State Victoria Postcode 3000 Telephone 61386636143 Facsimile 61386636333 Website www.grantthornton.com.au Email [email protected] ABN 41127556389

Company Background Grant Thornton Australia is a member of the fifth-largest accounting network globally, with turnover of US$3.6b+ and 30,000 people in 110 countries. We provide audit, tax and advisory services to private and government entities. We have five offices throughout Australia (Adelaide, Brisbane, Melbourne, Perth and Sydney) and over 100 partners supported by more than 900 staff. Our Business Risk Services provide the advice necessary to help manage risk and improve performance. We provide objective, value-added solutions that enable you to strengthen controls and governance processes, implement sound strategies, increase technological capabilities and improve operational efficiency. Grant Thornton's information technology risk specialists assess the effectiveness of your IT organisation such that it can be continuously improved. Our team of IT specialists help to evolve your IT investments by providing detailed technical expertise, robust operational understanding, pragmatic workable solutions, and real world experience. Our IT professionals provide advisory services across: IT risk, assurance and security IT governance and operations Technology value and effectiveness reviews System review and selection Pre- implementation reviews Project planning including requirements, test plans, SDLC reviews, vendor evaluation and project management Business Resilience (DR/BCP) IT change management IT due diligence Company Accreditation (Optional) Grant Thornton is dedicated to ensuring that all our deliverables meet both customer requirements as well as industry standards. We maintain a system where quality control, risk management and professional practice are the responsibility of all Partners and staff. Our quality assurance systems are aligned to, and are in full compliance with the relevant standards from the Accounting Professional and Ethical Standards Board (APESB) and are based on International Standard on Quality Control (ISQC 1). Our procedures address engagement documentation, performance, staff and relationship management, ethics and independence and continuous monitoring. Importantly, a number of our standards are set at a higher level than those prescribed by the APESB and ISQC. Internal quality assurance and monitoring processes GTAL has in place an Engagement Quality Control Review (EQCR) process that is consistent with the International Standard on quality control, issued by the IAASB, and includes: - Reviews of individual partners according to a three- year schedule - Reviews by Partner led teams with industry-specific and technical knowledge - Reviews of general and functional controls for example, independence, risk management, staff evaluations, and document retention - A requirement that action plans, based on the results of the review, be prepared and implemented by relevant leaders. Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Grant Thornton brings a significant depth of experience in developing commercially sound, pragmatic and robust business case analysis and development. In developing a business case we seek to address the critical components of: - gaining agreement of the value and the business potential benefits associated with change - Establishing achievable targets for business performance improvement - Positioning the project as an investment, rather than a cost - Providing a clear payback/return on investment profile - Establishing the business performance baselines and goals that are used to evaluate and drive any change. Recent examples include: A Victorian Government department engaged GT to prepare a Business Case in response to significant cost pressures which were creating a funding shortfall. The project involved reviewing the Department's spending (discretionary and non-discretionary). A number of cost-saving initiatives were identified including both policy related items and general internal costs. The business case illustrated the forecast position for the Department over the coming 4 years, including spend profiles, funding changes, and the impact of specific cost pressures such as the newly negotiated EBA. GT was engaged by a Victorian Department to undertake an Output Price Review in response to increasing cost pressures. GT developed a detailed business case outlining why the department could not meet the wage agreements and the additional funding required. In addition GT was also engaged to validate the cost models used in estimating the budget shortfall as quoted by the Department to Treasury in response to cost pressures faced by the Department.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Gravity Consulting Services Pty Ltd Name Trading Name Gravity Consulting Contact Mr Kailash Krishnamurthi Address G23_2.33, Griffith University,Parklands Drive Suburb Southport State QLD Postcode 4222 Telephone 0425209660 Facsimile Website www.gravityconsulting.com.au Email [email protected] ABN 18123146501

Company Background Gravity Consulting specialises in business improvement and transformation consulting.Our key focus areas include: • ICT Strategy • Organisational Change Management • Benefit Realisation Management • Program & Project Management. Our aim is to enable organisations to successfully envision, implement and adopt change. An effective catalyst to this change adoption being our niche Information Visualisation Framework which we use to simplify and visually represent the outputs of our consulting deliverables. Company Accreditation (Optional) We have extensive experience with Prince 2 and PMBOK frameworks and hold practitioner certifications in MSP and PMP.

Business Case Analysis and Development Gravity’s Consulting team is well versed and has worked extensively with various frameworks and methodologies including MSP, PGMP and the 2 pass Business Case framework of the Department of Finance and Deregulation. We uitilise our vast experience with these frameworks to anticipate critical risk areas and apply due diligence across the business case development lifeccle. Listed below is an overview of our approach to Business Case development. Our engagement model for business case development includes: • Extensive research on key program events to date. • A detailed fact finding and information gathering process. • Detailed analysis followed by validation workshops with all key program stakeholders. • Development of detailed Business Case report and Executive Summary • Development of a suitable communications strategy for stakeholder acceptance (buy-in) and governance approval. Our demonstrated experience in this domain includes: • Business Case development for the Gold Coast City Council’s ERP/Property Business Transformation program • Business Case development for IP Australia’s Learning Management Project.

Business Case Analysis & Development category, Version 43, August 2012 Organisation GrayMorr Consulting Pty Ltd Name Trading Name GrayMorr Consulting Contact Mr Ewan Morrison Address PO Box 1638 Suburb Queanbeyan State NSW Postcode 2620 Telephone 0420760080 Facsimile Website www.graymorr.com Email [email protected] ABN 87129502567

Company Background GrayMorr is a small business based in the Canberra Region and operating since February 2008. We assist organisations to add significant, measurable, and sustainable value to their governance and service delivery operations. Our approach is evidence based and helps managers to align people with business and performance management systems. Our evidence based approach begins with defining what the business wants from the project. Using this knowledge, we identify those parts of the business that need to change to achieve the desired outcomes. Typically, this involves changes to policy settings, business processes, responsibilities and IT systems. GrayMorr is experienced in leading projects in these four aspects of reform. GrayMorr consistently focuses on the specific needs of its clients. We provide senior managers with a better understanding of how to improve delivery of program outcomes; build on the best of an existing approach; and develop a culture of sustainable improvement. We work closely with clients to manage projects in a planned and controlled manner. Our independent, reliable and practical advice helps our clients to improve program outcomes, reduce costs, and manage risks. We deliver end to end solutions, undertake specific project elements, or provide specialist skills for different aspects of project implementation. Company Accreditation (Optional)

Business Case Analysis and Development GrayMorr is skilled in business case analysis and development, including for new policy proposals. We work with clients to ensure that business cases are aligned with organisational strategic priorities and meet their organisation’s standards. GrayMorr has a standardised approach to developing business cases which includes: Discussions with clients to determine the functional and technical requirements of the proposal; A high level analysis of tasks using our standard modelling tools; A cost and benefit analysis based on the identification of high level risks, potential procurement approaches, and whole of life costs; and, Standard documentation of all stages of business case analysis and development. Standard documentation provides a transparent and auditable assessment for potential programs and projects. Department of Health and Ageing (DOHA): GrayMorr used questioning techniques to identify alternative spending approaches that addressed the underutilization of funds from one program and recommended their transfer to another. This allowed places to be made available for Australians in need of planned and emergency assistance. DOHA: For a national program, GrayMorr’s business analyst reviewed and documented current business processes for grants application, grants allocation, grant/contract management, payments, reporting and acquittals (including recoveries). This work included a comprehensive Business Case Analysis & Development category, Version 43, August 2012 outline of the costs and benefits of changing current practice and provided the Program management area with information about where their reform focus needed to be targeted. It led to more detailed project planning and an improved focus on ITCs capacity to capture data in ways that allowed greater analysis of program delivery.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Grerin Consulting (Grerin Investments Pty. Ltd) Name Trading Name Grerin Consulting Contact Mr Greg Mooney Address 15/18 Marr Street, Suburb Pearce State ACT Postcode 2607 Telephone 418119280 Facsimile 262862365 Website not presently Email [email protected] ABN 40089041636

Company Background Grerin Consulting is the consulting company used by Greg Mooney to undertake Strategic Planning, Business Case Analysis, ICT Management, Costing and Procurement assignments for the private sector and government. Recent assignments have been minimal due to the demands of Indigo Information Systems P/L (now Information Exchange Systems P/L) However they have included some Business Case Analysis and Development at the Dept.of Innovation Industry Science and Research. Company Accreditation (Optional) The basis of accreditation is the successful undertaking of each aspect of the assignments at a senior level in private companies an international consulting firm and at a senior level in government. The quality of the results achieved, the judgement displayed, the conceptual/strategic capacity of the ICT consultant can be readily verified by senior SES officers at Cenrtrelink, the Australian taxation Office and other clients.

Business Case Analysis and Development Grerin Consulting undertook many business case evaluations for the customer/product profitability and delivery channel analysis company KLA Associates These were sometimes tailored to specific customer guidelines but always included a structured assessment of the defined outputs, their likely value, risks and feasibility in achieving and detailed activity based costs of delivering the various options. Some of these business cases I participated in were applicable to the finance and insurance sectors. However more were targeted at government service delivery particularly the examination of existing ICT resource consumption and its impact on existing and new services being proposed by Federal, State and NZ government departments. These involved the use of ICT by the Australian Taxation Office, ACT Housing, Immigration and Emergency Services such as the Fire Brigade. While at Centrelink, undertook a major BC Analysis to change the use of ICT resources in maintaining the regional office local and wide area network in conjunction with a local supplier. The proposal I put forward costed and examined various options before successfully proposing a business performance basis which achieved improved service levels with savings of some millions.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Grosvenor Management Consulting Pty Ltd Name Trading Name Grosvenor Management Consulting Pty Ltd Contact Mr Peter Macfarlane Address Level 7/15 London Circuit Suburb Canberra State ACT Postcode 2601 Telephone 0262749200 Facsimile 0262749299 Website www.grosvenor.com.au Email [email protected] ABN 47105237590

Company Background Grosvenor Management Consulting is a private, Australian owned company and a leading provider of strategic and operational advice to public and private sector organisations. Grosvenor has a team of highly skilled and qualified consultants located in Melbourne, Canberra and Sydney. We are practitioners in a range of services including strategic sourcing, business improvement and program evaluation across a range of sectors including ICT. Grosvenor has developed significant ICT and technology strategies for organisations as diverse as the National Water Commission (ICT Strategy) right through to Centrelink (Digitisation Strategy). We have provided support in implementation of ICT projects, including business process analysis pre-implementation, project management and procurement support, through to evaluations and post implementation reviews. We have experience across all levels of government and the private sector with clients as diverse as ANZ Bank, Defence and the City of Melbourne. We are highly regarded by our clients, both for our ability to deliver, and for our ability to ensure the advice is practical and business outcome focused. We can provide full details of past projects and clients who will attest to the quality of our support. Further details on our capability can be found at www.grosvenor.com.au Company Accreditation (Optional) Grosvenor has in place a quality system modelled on ISO9001. Our system has key measures, including meeting or exceeding expectations 100% of the time and resolving issues to the 100% satisfaction of the client. Our post project customer feedback has delivered an average score of 8 out of 10 for meeting expectations (5=met expectations) and 8 out of 10 for quality of consultants versus other firms (5=same).

Business Case Analysis and Development Grosvenor has extensive experience and a proven track record in delivering complex analysis services to inform project and program feasibility and the development of business cases. Grosvenor performs detailed financial analysis services including viability, cost benefit analysis, cost modelling as well as risk, performance and options analysis. Grosvenor was engaged by Department of Broadband, Communication and the Digital Economy to support a range of procurements for ICT services, including developing over 27 business cases, covering such things as internet gateway services, provision of web support and development, carrier services for voice and video conferencing, internal telephoning management, maintenance and support services, access control and maintenance services, and TRIM records management, maintenance and

Business Case Analysis & Development category, Version 43, August 2012 training. Other experience includes conducting gateway reviews. For example, Grosvenor conducted a Gateway review of the Australian Communication and Media Authority’s (ACMA) project planning phase for the implementation of the Do Not Call Register. Grosvenor’s role included updating a range of planning documentation and business case and development of other supporting documents in preparing ACMA for the implementation. We also provided support, including providing systems engineering and ICT market advice to the Department of Treasury and Finance’s gateway review of Victoria Police’s $400M+ IT Services re-procurement business case.

Business Case Analysis & Development category, Version 43, August 2012 Organisation GXO Change Pty Ltd Name Trading Name GXO Change Pty Ltd Contact Mr Walter Dirix Address PO Box 5237 Suburb Lyneham State ACT Postcode 2602 Telephone 0262270098 Facsimile 0262270099 Website www.gxochange.com.au Email [email protected] ABN 68137031362

Company Background GXO Change Pty Ltd provides consultancy, training and coaching services in change, project, program and portfolio management to organisations, groups and individuals. GXO Change Pty Ltd has been recently formed (in 2009) and is headed up by its Director who has provided accredited project management training and implementation consultancy services to government and private industry over the past 9 years, both within Australia and overseas (during his time with a previous leading project and program consultancy management company). Company Accreditation (Optional) GXO Change Pty Ltd is an accredited PRINCE2 Training Organisation and an Accredited Training Organisation (ATO) for Portfolio, Programme and Project Offices (P3O). Accreditation is extended to GXO Change Pty Ltd by the international accreditation agency - the APM Group. Accreditation requires that GXO Change meets the prescribed standards which includes having quality systems in place for delivering services. GXO Change Pty Ltd maintains a Quality Management System (created in line with ISO 9001), which was assessed by the APM Group in July 2009 as part of its systems accreditation. All services delivered by GXO Change are in line with stated policies, processes and standards. Quality is checked on an ongoing basis and a program of continual improvement and review by clients is exercised as part of its day-to-day operations.

Business Case Analysis and Development GXO is currently providing extensive business case analysis, development and management support to one of the AFP's top 3 programs (which includes the rollout and implementation of associated benefits management). GXO uses current best practice (MSP) and government guidelines in this work. GXO has a proven track record in business case development, having just recently delivered a business case which has resulted in an external Gateway Review green rating for a major government client agency. In developing a business case, GXO typically undertakes a detailed analysis of business drivers; confirms the vision and blueprint; understands and explores the business options; identifies the costs, issues and business risks; and, performs an investment appraisal that is supported by cost benefit analysis. Recent examples in this area includes the current work with the AFP and previous work by our lead consultant in performing health checks on project business cases in IAG and NRMA NZ. GXO is experienced and has participated on behalf of its client in external Gateway Reviews and is familiar with the Gateway Unit Best Practice. GXO also runs a public training schedule along with in-house non-accredited training which teaches the

Business Case Analysis & Development category, Version 43, August 2012 importance and aspects of business case development in both project and program management. GXO incorporates into its own project managers toolbox, simple templates and techniques for business case development. This incorporates and draws on knowledge gained from the Department of Treasury and Finance (Victoria) Investment Lifecycle Guidelines (Business Case) and the Investment Management Standard.

Business Case Analysis & Development category, Version 43, August 2012 Organisation HineSight Development Name Trading Name Contact Mr Simon Hine Address PO Box 3080 Suburb Weston State ACT Postcode 2611 Telephone 0262874963 Facsimile Website www.hinesight.com.au Email [email protected] ABN 14110850747

Company Background Achievement of your objectives depends on effective execution. Improving your capability and capacity around project and program management can be a great way to improve alignment between day to day activity, the delivery of desired outcomes and the realisation of benefits. Projects – temporary endeavours designed to deliver specific outputs, and programs – sets of related projects designed to achieve particular outcomes, are an increasingly important part of organisational life. HineSight Development provides project and program management services that help improve your capability, and enhance your capacity to deliver. Project and program management consulting services support clients in the development and delivery of projects and programs. Services include: • Design of project/program approach • Development of project/program plans • Stakeholder analysis • Scope identification • Quality assurance of project/program processes and artefacts Project and Program Management is becoming an increasingly sophisticated and knowledge based field – there are lots of ways to go about it and not every approach is right for every situation. Our consultants are qualified and certified across the major discipline approaches and we use our experience in the delivery of projects and program to help tailor an approach that suits your circumstances. Company Accreditation (Optional) Our methodology base includes – Prince2, PMBOK, MSP, P3O, the Standard for Program Management and more. Our consultants are members of the Project Management Institute, and HineSight Development is an APMG Accredited Consulting Organisation.

Business Case Analysis and Development Consultants at HineSight Development are highly skilled in the identification of project objectives, the identification and assessment of benefits (tangible and intangible), the determination of costs (direct project costs and through life support), the undertaking of cost-benefit analyses (including net present value), the undertaking of associated sensitivity analyses, and the assessment of risks. Our consultants use these skills in the development of project approval documentation for projects on which they are working, in the writing of learning modules associated with project management methodologies that they develop, and in their roles as mentors. Robust business cases have been written for the acquisition and implementation of a multi-million-dollar data storage solution, the introduction of an enterprise-wide network management system into one of Australia’s largest networks, and the development of software solutions to support the enactment of various pieces of

Business Case Analysis & Development category, Version 43, August 2012 legislation. A number of highly-experienced project managers from HineSight Development have been engaged by the Department of Finance participate in Gateway Reviews of high-risk Government projects. These reviews occur at pre-defined 'Gates' in the project life-cycle, one of which is the 'business case gate' - a review that focuses on the robustness of the business case. HineSight Development consultants are also working with the Department of Finance and Deregulation on the revision of guidance material associated the ICT Two Pass Business Case Review process.

Business Case Analysis & Development category, Version 43, August 2012 Organisation IBM Australia Limited Name Trading Name IBM Contact Ms Permenthri Pillay Address 8 Brisbane Ave Suburb Barton State ACT Postcode 2600 Telephone 02 6201 8100 Facsimile 02 6201 8167 Website www.ibm.com.au Email [email protected] ABN 79000024733

Company Background IBM is the largest information technology services company in the world, with $US103.6 billion of revenue, pre-tax profit of $US16.7 billion and total assets of $US109.5 billion. IBM service teams link with IBM industry experts, research divisions and thousands of business partners to help clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions. Worldwide, IBM employs over 355,000 people and has a significant global presence, operating in 170 countries, with approximately 60 percent of its revenue generated outside the United States. Approximately 65 percent of the company’s employees are located outside the United States, including about 30 percent in Asia Pacific. IBM Australia Limited is a leading supplier of information technology, software and services. IBM is a significant business in Australian terms with more than 14,000 employees Australia wide, and a turn over of $AU 3.9 billion (FY2007). Entrenched professional networks with the wider international IBM community enable IBM to tap into the broad and varied resources of the corporation as a whole. IBM currently has a number of significant commitments under contract and has a well established relationship with the federal government sector Company Accreditation (Optional) IBM across the whole of Australia and New Zealand has been recognised for its overall quality efforts by the granting of a single AS/NZS ISO 9001:2000 Quality Management System Requirements certification covering all Sales and Services activities. A condition of the certification is that IBM Global Services’ quality processes are audited on a regular basis and the majority of the yearly surveillance program is conducted in Services aspects of our business IBM’s Application Management Services (AMS) Delivery group has been assessed at SEI © CMMi 5, the first organisation within Australia and one of the largest world-wide to be independently assessed to be operating at this, the highest, level by the Software Engineering Institute (SEI). IBM has undergone a number of audits to the AS/NZS ISO/IEC 17799:2004 Information Technology - code of practice for information security management and on each occasion the systems deployed to support clients have been found to be highly compliant.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development IBM has a business case development method that ensures the investment choices are made by clarifying the strength of strategic alignment of the various options, ROI and extent and nature of any risk that the value will not be realised. This method is based on a value management framework where: VALUE = (ALIGNMENT * ECONOMIC WORTH) / RISK IBM’s method is comprised of five steps: 1. Definition of investment and investment options 2. Definition of business case scope and frameworks to be employed 3. Data Collection (costs, timescales, flexibility, value drivers, benefits tangible and intangible, risks, performance impacts, assumptions) 4. Analysis / calculation of options / financial business case (value driver analysis, organizational fit, cost modelling), feasibility analysis, sensitivity analysis, risk analysis 5. Documentation of business case We have successfully delivered this for many clients including: - The Australian Department of Defence - IBM are completing a business case (for a major branch) to assess the financial feasibility of staff co-location. - One of Australia’s leading institutional banks as part of their implementation of a large scale technology platform by using value driver principles in the development of the business case constructing a dynamic economic model for its justification.

Business Case Analysis & Development category, Version 43, August 2012 Organisation IMA MANAGEMENT AND TECHNOLOGY The Name Trustee for Metzke Nominees Trust Trading Name IMA MANAGEMENT AND TECHNOLOGY Contact Mr Ian Metzke Address Level 17, 303 Collins St Suburb Melbourne State Victoria Postcode 3000 Telephone 03 8633 7300 Facsimile 03 9620 9344 Website www.ima-mt.com Email [email protected] ABN 37859379082

Company Background IMA Management and Technology is a boutique information technology consulting firm that provides strategic planning, project management, business analysis and specialist technical expertise to deliver successful technology solutions. With consulting experience across numerous industries, utilising various technologies and project management methodologies, we have become the preferred partner for many of Australia’s largest corporations, universities and government organisations. A key factor that differentiates IMA Management and Technology from our competitors is our rigorous five stage recruitment process, of which only about 1% of applicants pass. Additionally, we invest heavily in staff training and development ensuring that our consultants are at the forefront of innovation. The value proposition that we deliver to our clients is flexibility of engagement, competitive pricing and most importantly, high calibre consultants. Our company has grown on a reputation of retaining the most talented consultants to ensure project success and technical excellence and we are well positioned to assist your organisation to realise its business and technology objectives. As leaders in innovation and experts in project management, we have developed our own project management methodology which can be adapted to your organisation to ensure successful project outcomes. IMA Management and Technology, where People + Innovation = Solutions. Company Accreditation (Optional) IMA Management and Technology is currently undergoing accreditation to achieve ISO9001 Quality Management System certification, leveraging IMA’s existing proprietary quality methodology. IMA Management and Technology utilises industry best practice project management methodologies in our service delivery including PRINCE2 (Projects IN Controlled Environments), PMBOK (Project Management Body Of Knowledge) and Agile.

Business Case Analysis & Development category, Version 43, August 2012 Most of our consultants have individual accreditation with the relevant project management organisations such as Project Management Institute. Additionally, we conduct an in house training program to assist our staff to gain recognised project management certifications.

Business Case Analysis and Development IMA Management and Technology has provided business case analysis and development services to some of Australia’s largest corporations, universities and government departments. With expertise and experience in business case analysis and development, including New Policy Proposals, we can analyse, develop and review business cases for a single project or as part of an enterprise wide procurement process. Our services include: Project planning and business case development compliant with AGIMO; Development of New Policy Proposals; Analysis of project benefits and value; Financial forecasting and project budgeting; Analysis and review of procurement processes; Project risk management including risk mitigation; and Project delivery planning, including work breakdown, schedule and resourcing. IMA Management Technology provide objective analysis, review and recommendations that align project investment with your organisation’s policies, operations and strategic priorities, delivering maximum benefits and value. Our expert business consultants have developed business cases for several software projects at the City West Water Authority. For example, the development of a web based software application to allow City West Water’s top 500 customers to monitor their water usage and an Interactive Voice Response Systems Software Upgrade. Additionally, IMA Management and Technology has performed business case analysis and development for VicRoads in relation to major infrastructure projects including the Smartbus Traffic Light Priority System project.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Information Professionals Name Trading Name Information Professionals Contact Mr Mark Nicholls Address PO Box 15390 Suburb City East State QLD Postcode 4002 Telephone 61733030396 Facsimile 61733031111 Website www.informpros.com Email [email protected] ABN 73094990057

Company Background Information Professionals is a specialist provider of management services for complex IT and related initiatives. Information Professionals was conceived to fulfil the need of providing expertise and experience on the delivery of Programme and Project Management outcomes free of third party agendas. Our clients can be assured that we are product and vendor agnostic, and always respond to client requirements with integrity and objectivity. We were established in 2000, and have grown through successfully delivering services to government as a first priority. We now operate in Canberra, Sydney and Brisbane, with emerging business in Melbourne and Adelaide. We have particular expertise in large complex change projects, and strong capabilities in connecting governance, management, process, and quality. We have an adaptable approach to our assignments and add lasting value to our clients. We work with the main-stream standards (PMBoK, PRINCE2 and MSP), applying them in a pragmatic way. This allows the topping up of an existing environment without constant reinvention of existing practice. Information Professionals consultants are valued by our clients for their deep experience, flexibility, reliability, and quality of the outcomes they deliver. Feedback from a recent survey of clients rated the expertise of our people as “excellent”. Company Accreditation (Optional) At Information Professionals, we promote a commitment to quality through both quality assurance and quality control methods, and the application of established procedures, standards and tools. Information Professionals has established and maintains an effective quality control system which will operate in conjunction with other management functions within the company to ensure that our customers receive quality service at all times. The basis of the Information Professionals Quality System is the application of ISO9001 to Information Professionals daily business operation. This quality control system is to be continually improved to ensure its effectiveness with changing business and technology conditions. We can assist with developing and implementing practical plans, systems and strategies that address the issues of quality. It is our belief that at the heart of all good quality is the commitment to progress, to learning, and to sustainable and continuous improvement. This is then underpinned by appropriate procedures and methods to capitalise on the learning generated from the organisation. Our methods and skills leverage from PRINCE2, MSP, PMBoK, Capability Maturity Model, ITIL, COBIT and Balanced Scorecard. Many of our consultants hold membership with the Australian Institute of Project Management (AIPM), other relevant professional associations, and relevant post-graduate qualifications.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development From development of an idea, Information Professionals can navigate to an approved business case, to provide funding approvals, but also to provide clarity for the organisation on project objectives, and thereby empower your project manager and team to deliver on those objectives. We blend programme and project delivery expertise with financial skills, bias-aware estimation approaches, and stakeholder management to arrive at a business case that meets both the formal and informal decision criteria inherent in every organisation. While we can take the lead and develop a business case for you, we can also play smaller roles such as assembling Costing and Benefits Estimates or independently reviewing an existing business case. In 2006, we oversaw the production of a business case of approximately $30M with a positive NPV, for Queensland Treasury. From 2002 to 2004, we oversaw a range of business cases as part of a series of projects for Queensland Rail. In 2008, we oversaw business scenarios and business cases for a range of improvement agendas associated with the Queensland Government Shared Services initiative. In every business case assignment we are involved in, internal frameworks needed to be complied with, plus external objectivity was crucial to developing a sound business case, that was both compliant and pragmatic. Stakeholder engagement, including at times, supplier information, was necessary, in order to frame a best view of alternative options. Benefits identification and delivery approaches are also developed, and tailored to fit within the appropriate benefits delivery frameworks for the organisation.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Integral Technology Solutions Pty Ltd Name Trading Name Contact Mr Cameron Tuesley Address Suite 13 / 83 Leichhardt St Suburb Spring Hill State QLD Postcode 4000 Telephone 738391477 Facsimile 738391478 Website www.integral-techsolutions.com Email [email protected] ABN 38097602901

Company Background Headquartered in Australia, Integral Technology Solutions (Integral) works predominantly with Telecommunication Companies, Financial Institutions and Government Agencies throughout the Asia Pacific Region (Australia, New Zealand, Indonesia, Singapore, Hong Kong and Thailand). Integral’s vision is "To deliver a successful outcome, for our clients and our colleagues". Integral’s heritage has been in Technical Solutions and services based on J2EE technologies. Led by experts in their field, Integral’s mature capabilities in project, program and portfolio management has seen Management Consulting added to complement the Integral brand and service offering. Integral employs only the highest calibre Program and Project Managers in today’s industry. Integral’s Program and Project Managers bring a high level of expertise, acquired through education and experience, to a variety of organisational cultures. They are skilled in knowing how to organise and manage physical and human resources to best suit your organisational needs. Whether it is taking full ownership for achieving the desired outcome, reviewing project success, or simply offering guidance around practical solutions and best practice, Integral’s Program and Project Managers use industry standards and methodologies to address delivery, quality and governance. Integral employs only experienced and qualified professionals who can manage the spectrum from individual projects, portfolio of projects, or an entire program of work through all phases of the lifecycle. Engaging any of Integral’s professional staff can help your organisation reduce risk and increase the probability of success for your projects or programs. Company Accreditation (Optional) Integral commits to Quality by leveraging a variety of industry best practice principles, standards and partnerships to act as enablers in each unique engagement: • Australian Standard 4360 - Risk Management; • ISO/IEC 27001 - Information Security Management; • Australian Standard 8015-2005: Corporate governance of information and communication technology; • Member of Australian Information Industry Association (AIIA); • Memberships and accredited personnel in MSP™, PRINCE2™, PMBOK®, AIPM; • Integral is currently working towards accreditation in both ISO 9000:2001 and CMMI; Business Case Analysis & Development category, Version 43, August 2012 • Integral Management Consulting Methodology (MCM); • Integral Integration Methodology (IIM); • Integral Software Development Methodology (IDM) Integral is also registered with the Queensland Government’s GITC certification Version 5. GITC Number ‘Q-2443’

Business Case Analysis and Development Integral has significant capability in Business case analysis and development. Integral’s capability has been proven throughout industry in public, private and multi-government agencies. Integral places emphasis on understanding of business and functional requirements to deliver a specific, measureable, achievable, realistic and time bound business case. Qualitative and quantitative analysis is included to ensure tangible and intangible benefits are outlined and evaluated. In situations where clients require guidance and assistance in development of business cases, Integral leverages off their experienced resource base to manage the lifecycle activity from inception through to implementation and benefit realisation. Integral also has depth in experienced personnel who can provide financial models and utilise value for money approaches to strategic sourcing in procurement. Examples: a) Business case development for datacentre consolidation for the Cooperative Group in Manchester moving from 12 to 2 datacentres and using existing projects to implement the framework for long term migration to the new datacentre architecture. This involved assessing feasibility of hosted and leased facilities as well as new builds. b) Business case development for a corporate Active Directory environment for the Cooperative Group, an environment encompassing some 6 major divisions and 10,000+ users. This involved analysing existing support structures, modelling the impacts of consolidating both Windows domains and directories as well as modelling the impacts of collapsing and consolidating support functions into central and /or key satellite locations to drive out the business case and ongoing support model.

Business Case Analysis & Development category, Version 43, August 2012 Organisation ITNewcom Pty Limited Name Trading Name ITNewcom Contact Mr Stuart Gibson Address Level 6, 71 Walker St Suburb North Sydney State NSW Postcode 2060 Telephone 289047777 Facsimile 289047788 Website www.itnewcom.com Email [email protected] ABN 50077613828

Company Background ITNewcom is a wholly owned Australian company, with offices in Canberra and Sydney. We have a proven track record for delivering high quality, value for money outcomes for our clients in the Australian and Asia/Pacific regions. We specialise in ICT focused benchmarking, consulting and research services. Some of the many aspects that uniquely position ITNewcom to provide services to government are: Deep Knowledge of Commonwealth Government - We have worked with a wide variety of Commonwealth Government clients, including the ABC, APSC, ASIC, the ATO, CSIRO, CRS, CSA, Customs, DAFF, DOFD, DoHA, DIAC, DVA, FaHCSIA, IP Australia, Medicare Australia and Tourism Australia. Strong Track Record - Since 1997, we have performed over 300 benchmarks and advised on over 125 major ICT procurement transactions with a combined contract value of more than $11 billion. Highly Qualified and Experienced Consultants - ITNewcom’s advisors bring to the table strategic, financial, technical, contracting and negotiation skills, combined with an average of over 20 years ICT industry experience. Comprehensive Benchmarking Databases - ITNewcom maintains comprehensive Australian and New Zealand benchmarking databases which are second to none. Rigorous and Proven Methodologies - Our advisers draw upon ITNewcom’s comprehensive methodologies and a suite of over 300 tools. Company Accreditation (Optional) To deliver reliable and consistent services to our clients, we have ensured that our methodology is highly integrated and compliant with the relevant industry and government standards. Examples of our compliance include: - Our risk management methodology and tools, used to support risk assessments and the development of detailed risk management plans, are aligned with the processes and tools used by Commonwealth government agencies and departments and are compliant with AS/NZS 4360.2004. - Our procurement methodology is aligned and consistent with the Australian Government Procurement Policy Framework, including the CPGs.

Business Case Analysis & Development category, Version 43, August 2012 - ITNewcom led the development and establishment of a Benchmarking Code of Practice for Australia and is one of the two founding signatories to the Code. Our methodology has been reviewed and authorised by a range of leading probity, audit and legal advisors that service Commonwealth agencies. ITNewcom’s processes and deliverables have also been audited against a number of ANAO standards, including Contract Management: Better Practice Guide, and Selecting Suppliers: Managing the Risk Guide. The audits confirmed that all requirements in these guides were met.

Business Case Analysis and Development While ITNewcom can assist organisations in the general development and analysis of business cases, we specialise in the development and analysis of ICT sourcing business cases. As part of our ICT management services, we have worked with clients to develop robust business cases for ICT sourcing arrangements which include detailed financial analysis of the current state and future state options. These business cases have been used to inform and support major ICT sourcing decisions. For example, at Customs, we assisted in the overall development of the Customs business case for the IT Market Testing Project. This business case was used to support the transition from the incumbent arrangements to those identified and recommended through the IT Market Testing Project. As part of this process, ITNewcom were responsible for the financial modelling and analysis of the recommended IT Market Testing services and the financial comparison of these services with the incumbent services. As the lead business advisor to DIAC’s recent System for People Programme market testing project, we were responsible for the development and utilisation of detailed financial models. These models were used during the evaluation and negotiation processes and subsequently formed the core of the business case analysis used to support the market testing project recommendations.

Business Case Analysis & Development category, Version 43, August 2012 Organisation ITPM Pty Ltd Name Trading Name Contact Mr Nicolas Samuelson Address Level 4, 123 Epping Road Suburb North Ryde State NSW Postcode 2113 Telephone 299001400 Facsimile 299001444 Website www.itpm.com Email [email protected] ABN 46085612933

Company Background Formed in 1998, ITPM has offices in Melbourne, Sydney and Brisbane. Upon finalisation of the company merger with PMPartners, due for completion on 31st March 2008, the new entity will employ in excess of 56 staff including 41 professional services personnel with access to a large number of specialised resources. ITPM is a professional project management, accreditation and business analysis organization, specialising in providing Australia’s most comprehensive Training, Consulting, Delivery and Recruitment services. We focus on providing our clients with professional project staff enabling us to provide a unique and refreshing service to the market place. We have the skills, ability and knowledge to rapidly understand the scope of a project and identify the type of skills, level of experience and technology expertise necessary for our clients’ project success. This ensures we are capable of providing the right project staff and continue to attract, supply and seamlessly engage those required skills to develop and lead your project team. We have a reputation for flexibility and innovation, which we consider fundamental qualities in supporting the projects AGIMO undertake now and into the future. We have established a solid reputation in all facets of program and project delivery to private enterprise organisations and Government Departments (Federal, State and Local). Company Accreditation (Optional) ITPM has achieved the following accreditation with recognised industry bodies and associations; - ITPM was the first Professional Service Organisation to be acredited by AIPM as a PMO. This indicates our business is managed in line with the requirements of a Project Managed Organisation - Registered AIPM - Project Management Assessors - PMI - Global Registered Education Providers - CompTIA Subject Matter Experts (SMEs) - Certified practitioners and an ATO for MSP. - Certified practitioners and an ATO for PRINCE2 . - Endorsed course provider for the IIBA.

Business Case Analysis & Development category, Version 43, August 2012 - Certified Authorised ITIL Foundation Certificate Workshops provider In addition, ITPM provides all of its Project Managers with membership in the Australian Institute of Project Management and registration in the AIPM RegPM program. Currently approximately 70% of ITPM's Project Managers have been assessed Master Project Director level 6 (MPD 6), the highest rating available.

Business Case Analysis and Development ITPM retains consultants who focus exclusively on Business Case Analysis, Project Management and Program Management capability enabling our exclusively Australian organisation to deliver the most comprehensive portfolio of services and depth of expertise in the PM and BA arena in Australia. Business strategy execution depends upon developing and implementing the best solution. Success however, relies upon basing the solution on the right requirements, drawn from a sound and robust Business Case Our Business Analysts are experienced facilitators who operate as key communicators within an organisation, acting as a bridge between the sponsor, users, client and solution team. Our experience, expertise and methodology enable us to maintain our view of the big picture as well as the detailed technological solutions. We view each case as an iterative process which continuously hones and provides detail to the business needs ITPM is a member of The International Institute of Business Analysis (IIBA) which is a non-profit organisation whose vision is to be the leading world wide professional association that develops and maintains standards for the practice of business analysis, and for the certification of practitioners. ITPM is an Endorsed Education Provider of the IIBA, a Charter Member and an international Associate Sponsor. This course has been specifically endorsed by the IIBA Recent client engagements include: 1. St George Bank Reviewed and analysed existing processes which resulted in the development of customized courseware on how to utilize SGB processes and templates to complete a Business Case 2. ITPM were engaged to review the requirements and develop a business case for a ‘Low Cost Model’ Buy on Board catering system for a major Australian airline carrier.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Jacobs Australia Pty Ltd Name Trading Name Contact Mr Scott Mackenzie Address 7/8-10 Hobart Pl, GPO Box 1976 Suburb Canberra State ACT Postcode 2601 Telephone 02 6272 0619 Facsimile 02 6230 6973 Website www.jacobs.com.au Email [email protected] ABN 12079749287

Company Background Overview Jacobs Australia (JA) is part of the Jacobs Engineering Group Inc (JE) headquartered in Pasadena, California. JE is one of the world’s largest and most diverse providers of professional technical services. With annual revenues exceeding $US8.5 billion and over 54,000 people, Jacobs offers full-spectrum support to government, industrial and commercial clients across multiple markets. Services include scientific and specialty consulting as well as all aspects of engineering and construction, and operations and maintenance. JE is therefore an extensive source of capacity and capability should JA need to call upon international assistance. Overview of the Group Our immediate parent within JE is Jacobs Technology Inc, headquartered in Tullahoma, Tennessee. Jacobs Technology is the Aerospace and Defence arm of the company and provides scientific, engineering and technical services to a wide range of government clients, including NASA. Organisational Structure JA falls within the ‘Scientific, Engineering and Technical’ core market of Jacobs Technology which reflects our role of providing specialist professional project management, systems engineering and management consulting services to government and commercial clients. Company Accreditation (Optional) We control the delivery of services (including Risk management) through the application of our Client Service Delivery Model (CSDM). The CSDM itself and the organisational responsibilities for its effective operation are detailed in JA Standard Operating Procedure (SOP) 200-6, an integral part of our ISO9001:2000 certified Management System (first certified by Lloyd’s Register in June 1999 and continuously certified since then). All system SOPs, associated forms and templates are available to all employees. Documentation currency is controlled through all posted versions taking precedence over any ‘uncontrolled when printed’ versions. The CSDM is an overarching SOP and hence separate SOPs are not developed for individual activities, rather appropriate plans are developed where particular levels of detail are required. For example, Independent Verification and Validation (IV&V) activities on software being provided to a client’s project are conducted under the control of the CSDM and in accordance with the applicable standard as identified in the IV&V plans developed for the activity. Business Case Analysis & Development category, Version 43, August 2012 We have established an industry capability within Australia to perform independent Capability Maturity Model Integration (CMMI) appraisals, training and consultancy. This capability includes a formal Teaming Agreement with ‘The Process Company’, a US-based SEI Partner authorised to deliver CMM/CMMI related services internationally.

Business Case Analysis and Development We have recently reviewed our business case analysis processes and approach to develop a better integrated view of how business analysis contributes to our professional services catalogue. Our business analysis capabilities draw on a range of tools and processes that are tailorable from the enterprise level down to specific business activities. Key differentiators of our Business Analysis capability include: - the 'soft' elements of the processes - partnering and collaboration to create ownership - break down inhibiting culture - formal methodologies available through a tailored JA framework - a significant basis of experience in operating multi-dimensionally - knowledge of all dimensions of the enterprise. Linear, piece-meal solutions are not effective in complex and turbulent environments. We offer fully integrated solutions to meet the business challenges of the future. Effective business process analysis underpins the design and implementation of any successful information systems. We provide a systems engineering approach to ICT business analysis. Some examples where JA has provided business analysis services include: For the Civil Aviation Safety Authority (CASA), we provided independent ICT advisors to evaluate a business case designed to for meet CASA's future business needs and strategy. The analysis encompassed software development risks associated with various proposed solutions. We determined the long term future of Ground Support Equipment (GSE) at the RAAF’s Williamtown base by developing a Business Case which covered outsourcing requirements, other contractor support, and ILS. Task deliverables included a Task Project Management Plan, implementation of a Management System for GSE and a GSE survey report.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Jakeman Business Solutions Pty Ltd Name Trading Name Contact Dr Miles Jakeman Address Unit 1, 10 Kennedy Street Suburb Kingston State ACT Postcode 2604 Telephone 261621149 Facsimile 161621153 Website www.jakeman.com.au Email [email protected] ABN 72101963240

Company Background JBS is a dynamic Canberra based company and wholly owned subsidiary of The Citadel Group Limited (CGL), a leading professional and managed services provider with 300 staff nationwide, a $65m annual turnover, and an ability to draw on the expertise of over 3,000 people. We provide: tailored solutions that meet the specific needs of our clients; relevant products and services; highly skilled and expert staff; and management advisory and consultancy support services at competitive rates. JBS has managed numerous projects with major Government agencies and the private sector and delivered a wide range of products and services on time and within budget. We have a core group of staff with a network of strategic alliances with business associates and partners. We have an impressive history of delivering quality solutions to clients, working closely with clients to define the problem, provide suitable and timely solutions, and then if required, assist with the implementation program. We have considerable expertise in the development and delivery of Security Risk Management support. We have worked with almost all of the Commonwealth Government's defence, security, border management and law enforcement agencies and represent a low risk solution due to our solid understanding of Australia's complex security environment. We were an endorsed supplier under the earlier Australian Government Endorsed Supplier program. Company Accreditation (Optional) JBS is an endorsed Registered Training Organisation (RTO) offering national accredited training up to and including Advanced Diplomas across a range of specialist business education and ICT courses – our RTO Number is 88134 and can be checked at www.ntis.gov.au. This accreditation requires us to maintain a detailed quality management system that is reviewed annually and externally audited.

Business Case Analysis and Development JBS is regularly engaged to undertake business case development. Some of our examples in this regard include:

Business Case Analysis & Development category, Version 43, August 2012 Immigration’s CMAL program ($37 million business case); Defence’s $300 million Regional ICT market testing business case; Managed the strategic sourcing initiative for the $1.9bn Armed Reconnaissance Helicopter; Developed the business case for the Attorney-General’s National Security Personal Property Register system, which was aimed at centralising and replacing over 14 different state-based ICT systems.

Business Case Analysis & Development category, Version 43, August 2012 Organisation JCMA Consulting (J&C McNena and Associates Name Pty. Ltd.) Trading Name JCMA Consulting Contact Mr Charles McNena Address Level 40, 140 William Street Suburb Melbourne State Victoria Postcode 3000 Telephone 0390130465 Facsimile Website www.jcmaconsult.com Email [email protected] ABN 86062464911

Company Background JCMA Consulting is an Australian consulting company formed in 1991 providing services to assist clients across a range of specialisation areas. JCMA prides itself on its partnering model where focus is directed at understanding clients need and expectations. JCMA works collaboratively in a partnering arrangement to ensure a high level of satisfaction and value for the client. Collectively JCMA senior staff have over 60 years experience with public sector organisations. JCMA has a range of service offerings including strategic consulting, project architecture & management, collaborative application development and quality management & compliance. We also have extensive experience in a range of industries including energy, science, government, defence and telecommunications. JCMA continues to develop a strong relationship and presence within Government through the provision of ICT related services in our core areas of Strategic Consulting, Project Architecture & Management, Collaborative Application Development and Quality Management & Compliance. JCMA has adapted these services into the framework provided in this response document. For more information on the organisation please visit www.jcmaconsult.com Company Accreditation (Optional) Quality Management and Compliance is one of four principle service delivery areas of JCMA. Full details of the quality standards and processes utilised by JCMA are on the JCMA website (www.jcmaconsult.com). JCMA adopts and maintains the following quality systems and continuous improvement regimes: 1. JCMA quality standards and processes align to ISO9001: 2008 Quality Management Systems. Where a client has a preference to use alternative quality processes, JCMA works with the client to ensure the required quality processes are captured upfront. 2. JCMA uses formal Issues / Risks and Change Control mechanisms ensuring all parties are appraised and understand / approve proposed change. 3. JCMA uses a continuous improvement philosophy and structured program. JCMA is currently introducing the Capability Maturity Model Integration (CMMI) process across the organisation. 5. JCMA has a quality review process embedded in every engagement. A quality review is conducted by an independent reviewer within JCMA 6. Project communication and progress reporting to the client is regular, proactive, open and transparent. 7. Deliverables and milestones are formally approved by the client based on pre-defined acceptance criteria set for the engagement. 8. All formal reports / documents follow formal internal documentation reviews and documentation standards.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development JCMA Consulting has considerable experience in the analysis, development and delivery of business cases for major infrastructure and delivery programs in both the public and private sector. With this expertise, JCMA Consulting has engaged in successfully leveraging multi-million dollar funding applications from a range of government and non-government sources including, but not limited to, Public Private Partnership (e.g. Biosciences Research Centre Project), regional refresh and advanced scientific computing (Government Expenditure Review Committee funding), Cooperative Research Centres, Research Development Corporation funding, Small to Medium Enterprise funding, and commercial partner investment etc. Recent Engagements – Victorian Government departments and agencies - JCMA staff have held senior management roles within the Victorian Government. Their skills and leadership led to innovations in partnering with or reviewing national and international R & D programs, the development of national multi-agency research programs and commercial route to market applications relevant to plant and animal industries in Victoria. Experience includes program design, strategic and investment planning, program review, priority setting, and program delivery. Victorian Government – JCMA staff were successful in; The development of the business case to attract funding for a major biosciences initiative by the Victorian Government; based on the case presented, attracting funds ($20M AUD) and; the development of a robust governance and joint venture model for The Victorian AgriBiosciences Centre (VABC), a major life sciences research laboratory facility.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Kata Professional Pty Ltd Name Trading Name Kata Professional Contact Mr Ben Winter-Giles Address 4 John Denley Dr Suburb Bungendore State NSW Postcode 2621 Telephone 0415468877 Facsimile Website Email [email protected] ABN 14137381072

Company Background Kata Professional Pty Ltd has a strong client focussed purpose, offering specialised UCD, UX, and IT strategy consulting services and support. We have a successful history of providing superior quality consulting services and the ability to leverage learning’s from an astonishing cross section of government and non-government organisations. We apply best practice management concepts, as advised by our staff who are industry recognised experts in their own right. We pride ourselves on having some of the finest consultants across the breadth of IT disciplines available for large enterprise engagements. Kata Professional Pty Ltd consultants have a proud history of 15 years operating at the Federal Government enterprise level, spanning various capabilities. Over the years, this has ranged from visual design, to advanced interactivity / application or software design; OGC MSP aligned program design; agile project management, and agile to ‘conventional’ hybridisation; modular program management design; change management/change facilitation; enterprise business process modelling; design authority implementation; and, strategic enterprise design management. Our senior consultants have 10 years experience in fields relevant to this procurement. We have an active training program taking new consultants with a minimum of tertiary qualifications and three years experience through a three year training system. Company Accreditation (Optional) Kata Professional Pty Ltd has been formally assessed using a proprietary maturity assessment technique (based upon the P3M3 OGC assessment methodology) as being at a maturity level 3.2 as at July 2010. (stable trending towards leading).

Business Case Analysis and Development Kata Professional Pty Ltd consultants have been involved in the overhaul of tools used to capture business cases at several departments. This included improvement of the capability and tools used to conduct business analysis, and procedural/systems design, as well as development of design standards that were deployed into development teams. A). While engaged at DEWR our consultant facilitated the capture of Project Briefs and NPP’s which included project value/benefit realisation, risk identification and business case extraction for submission to the IT Committee for annual funding rounds. Consideration was given to feasibility, build versus buy, reuse, project duration and resulting product life for incorporation into the resulting business case. Our consultant also led the implementation of a streamlined requirements engineering process which harnessed elements such as requirements baselines, visual interaction baselines, lightweight/agile business and system

Business Case Analysis & Development category, Version 43, August 2012 process modelling within Holocentric and bespoke utilities, facilitated requirements gathering workshops and iterative requirements and design development. B). Kata Professional Pty Ltd consultants conducted an analytical review of the Medical Devices online application processing system and operational processes while appointed at the Therapeutic Goods Administration (DoHA). This review included conduct of internal and external stakeholder workshops to gather user feedback about the processes, and the system supporting them. This information was compiled into a situational report, covering a gap analysis and opportunities for program expansion. This work led to the development of a prototype for the new system, and a high-level functional requirements specification from which ongoing development was initiated.

Business Case Analysis & Development category, Version 43, August 2012 Organisation KDN Services Pty Ltd Name Trading Name KDN Services Pty Ltd Contact Mr Domenic Novia Address PO Box 408 Suburb Mount Barker State SA Postcode 5251 Telephone 0883912994 Facsimile 0883912994 Website www.kdn.com.au Email [email protected] ABN 39114172600

Company Background KDN Services Pty Ltd (KDN) is a South Australian based company providing consulting services to the ICT industry. KDN is responsive to the needs of organisations with a wealth of experience, processes and a methodology gained from work in the Management Consulting areas of the ICT industry. Our experience comes from working with large consulting organisations and engagement across all tiers of Government (including SA, Federal and Local) and the private sector. KDN maintain a flexible approach and have agreements with companies to cover additional scope and capacity to provide a comprehensive delivery service. To increase the coverage of services and provide greater flexibility for alliances and partnerships, KDN recently established RTI Consulting (RTI) with a focus on the Commercial Sector. Through this expansion we can leverage off of the skills, processes and methodology that have made KDN successful to provide an increased ICT service delivery capabilities and resource pool of experienced consultants. RTI is a KDN company and through these entities KDN is able to provide greater security to its clients with the ability to be able to handle larger assignments while at the same time being flexible and responsive to cost pressures and providing cost-effective solutions. Company Accreditation (Optional) Not certified

Business Case Analysis and Development KDN has comprehensive experience in business case analysis and development across a diverse range of public sector organisations. The methodologies employed directly align with a number of internationally recognised frameworks, including: Systems Development Life Cycle (SDLC); Cost Benefit Analysis; Benefits Realisation Analysis; Market Testing; Funding Proposal Development. Clients and assignments where KDN has been engaged to apply these frameworks and methodologies include: Australian Taxation Office – National Automated Business Names System: KDN applied its business case template and methodology to facilitate the key activities within this assignment including: Engagement with state and territory stakeholders to develop a requirements specification; Conduct of market research to highlight optimum solutions available; Development of a business case based on the outcomes of its analyses and findings. The assignment was completed within

Business Case Analysis & Development category, Version 43, August 2012 agreed timeframes and within budget. As a result, the client was able to make an informed decision on the optimum solution and approach. SA Department of Health – eRecruitment System: KDN applied its business case template and methodology to facilitate the key activities within this assignment including: Engagement with stakeholders to develop a requirements specification; Conduct of market research to highlight optimum solutions available; Development of a business case based on the outcomes of its analyses and findings. The project was completed within agreed timeframes and budget. As a result of KDN’s fulfilment of the brief, the client was able to seek funding approval to proceed with the project. KDN was engaged further to project manage the procurement and implementation of the preferred solution.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Kitbag Consulting Pty Ltd (Government Name Advisory Group) Trading Name Government Advisory Group Contact Ms Joy Murrell Address 36 Dirrawan Gdns Suburb REID State ACT Postcode 2612 Telephone 0411702785 Facsimile Website www.ausgovadvisory.com Email [email protected] ABN 83137685628

Company Background Kitbag Consulting Pty Ltd comprises of two business units; the Government Advisory Group and the Company Secretariat Group located in both Canberra and Sydney. The Government Advisory Group works as a cooperative of like-minded and experienced public sector professionals to meet the needs of its clients’ and employees. The strength of this approach allows team members of the Group to be highly flexible and innovative to perform complex tasks but provides structure and certainty via the application of methodologies and administrative support required to deliver those services. Each discipline specialist has worked in Government and the private sector delivering public value for all Australians. Collectively they are responsible for superior standards of service and a standing relationship committee of peer discipline specialists supports this. Their role is to review all client satisfaction surveys to ensure client needs are being met or exceeded. Specifically the committee will: - review delivery standards, quality and client satisfaction; - coordinate support services and project teams; - coordinate all contracts established under the MUL; - coordinate project teams is utilised - Approve methodologies for use; and - Ensure public value is being delivered. The Government Advisory Group has access to a wide range of consultants and contractors to deliver capability. Company Accreditation (Optional) All Government Advisory Group members hold current Australian Government security clearances through our association with the Defence Industry Security Program and members hold one or more of the following accreditations. - Australian Institute of Management - Australian Institute of Company Directors - Australian Institute of Project Management - Australian Computer Society - Institute of Actuaries of Australia - Project In Controlled Environments (PRINCE2) - Information Technology Infrastructure Library (ITIL)

Business Case Analysis and Development Members of Kitbag Consulting, particularly the Government Advisory Group, have a broad and proven experience in developing and assessing business cases for projects and programs. We possess proven methodologies and a pragmatic approach to exploring feasibility, costs, values and benefits of proposed client solutions. Kitbag Consulting has skills and experience in Business Case Analysis and development, including New Policy Proposals. We use the standard AGIMO methodology of creating ICT business cases and a range of financial modelling (EVM/ ABC/Lifecycle costing) and estimating tools complementing our broad service areas of Risk

Business Case Analysis & Development category, Version 43, August 2012 Management, Systems Integration and Business Process Transformation. In fact, one of our members was heavily involved in its development. Government Advisory Group uses Holocentric© to model business to create a visual representation of an organisation's strategy, plans and goals as well as the business processes required to support these goals. Not only does this tool (and the acumen applied) provide a graphical representation of the processes, but also it has the capacity to capture data to analyse and cost the processes so that irrefutable data can be used to base resourcing decisions, the basis of business case development. Some of the assignments members have been involved in are: - Department of Finance and Deregulation (AGIMO): Develop and train public service agencies in the application of the ICT Business Case Guide (2006) on developing ICT business cases for central agency consideration. - Geoscience Australia: Review and evaluate the National Address Management Framework for the Australian Government JCIO committee consideration.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Mahindra Satyam (Satyam Computer Services Name Limited) Trading Name Satyam Computer Services Limited Contact Mr David Castles Address Level 6, 39 London Circuit Suburb Canberra State ACT Postcode 2601 Telephone 0061433553413 Facsimile 0061262635937 Website www.mahindrasatyam.com Email [email protected] ABN 25084580030

Company Background Mahindra Satyam (MSAT- www.mahindrasatyam.com) (NYSE: SAY) is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices and an advanced global delivery model to help clients transform their highest-value business processes and improve their business performance. MSAT has over 30,000 professionals operating in 60 countries. MSAT is a financially stable and a debt-free MSAT has a clear vision for future. It also has a strong governance structure and a strong management team in place. The core focus areas for MSAT include: • Enterprise Business Solutions • Integrated Engineering Solutions • Infrastructure Management Services • Consulting and Enterprise Solutions • Industry Native solutions • Application Developments and Management Services • Business Process Outsourcing Recent Global accolodaes of MSAT are below • Gartner: MSAT is a reliable brand and has innovative offerings as a Cloud Service Integrator(CSI) • IDC: Recognizes MSAT as a formidable competitive force in the AsiaPac • TPI: MSAT ranked in Top 5 IT Service Providers in AsiaPac • Dataquest: Listed in the Global Top 20 • Mr. Anand Mahindra, Vice Chairman and Managing Director - Mahindra Group, has been invited to join the International Advisory Council (IAC) of the Economic Development Board (EDB) of Singapore Company Accreditation (Optional) Please find below are the accrediations, the periodicity is 3 years and all are valid: -CMMI Ver 1.2 Development -ISO 9001:2008, (Quality Management System) -ISO 20000, (IT Service Management) -ISO 27001, (Information Security) -BS25999, (Business Continuity) -AS9100/EN9100, (Quality Management System for Aerospace Industry) -OHSAS 18001:2007, (Health & Safety) -ISO 14001:2004, (Environment Management System)

Business Case Analysis and Development MSAT helps to provide the client with a comprehensive and efficient Business Case Development and Approval Process. The strategic goals of MSAT are as follows: • Improve the accuracy and consistency of the Business Case Process across the enterprise, including: • Define executive presentation content and required supporting documentation • Tie business case investments to the Annual Plan • Sequencing and tracking of approvals • Define a consistent enterprise wide process Owner • Sequencing and tracking of approvals • Roles & responsibilities • Enablement Tools • Improve the timeliness of Business Case authorisations through the automation of the approval process. MSAT Approach to setting up of Business Case process involves; Evaluate, Define,

Business Case Analysis & Development category, Version 43, August 2012 Develop and Deploy with Continuous Improvement being common across all these steps The new processes and tools will be implemented using a pilot program approach, which will be used to evaluate the tools and supporting processes by implementing them and monitoring them in an operational setting thereby exploring the possible uses, benefits or drawbacks and to exploit those elements that provide the most value. Benefits of this approach include: • Engage Project Managers in learning and refining process so there is less resistance and confusion • Allow one-to-one training and coaching • Learn limitations of and revise tools and processes in real time • Limit the organisational risks and business costs of change by limiting the scope of implementation Case study: A US Insurance Major Consulting services: • Map current process • Identify “Pain Points” • Evaluation of existing process and procedures • Define business needs • Identify improvement opportunities Case study: A Large Oil and Gas major Consulting services: • Improved integrity of integrated information • Improved access & visibility of all resource planning & project planning information. • Ensure the information is available to support management oversight and decision making • Consistent reporting and planning techniques across all projects. • Implementation of Portfolio and Program management processes • To establish cost of ownership of business application

Business Case Analysis & Development category, Version 43, August 2012 Organisation McKinsey & Company Name Trading Name McKinsey Pacific Rim, Inc. Contact Mr Thomas Roets Address Level 35, 88 Phillip Street Suburb Sydney State NSW Postcode 2000 Telephone 282731718 Facsimile 282731718 Website Email [email protected] ABN 66055131443

Company Background McKinsey is the distinctive leader in top management consulting with a deep understanding of ICT challenges faced by governments. We have an extensive track record for delivering significant value in government ICT projects, and have a distinctive business-driven approach to ICT in the public sector. McKinsey has over 8,000 consultants and are present in over 80 offices in over 50 countries, and bring cutting-edge expertise in 18 industry sectors and 6 functional areas. We have been serving clients for over 80 years, and our professional legacy includes 1) Professional values and an enduring code of conduct, 2) Top management/integrated problem-solving perspective, and 3) Tailored approach and custom solutions. Our results-oriented Public Sector Practice that has driven measurable improvements throughout several government agencies worldwide. We have a specialised Business Technology Office (BTO) that serves ICT needs of public- and private-sector clients through rigorous focus on impact. The BTO has competence and expertise in technology with deep technical proficiency in systems design and IT architecture. We are objective and independent from ICT product and service providers, i.e., we provide neutral, fact-based recommendations. Company Accreditation (Optional) McKinsey & Company does not engage in any external accreditations

Business Case Analysis and Development Business case analysis and development is a core part of almost every technology engagement by McKinsey. We are extremely proficient in building solid business cases for our clients, which are supported by experiences from a vast number of past studies into business opportunities for our clients. We have an extensive database of benchmarks and metrics to support the quantification of costs and benefits, and always assess business case cash flows and NPV to determine the financial benefit of any major IT change. Our approach to business case analysis is rigorous, in-depth, fact- based and distinctive. Two recent examples include: 1) Developed the business case for new ICT shared service functions for selected administrative areas across all government departments for a European government; and 2) Assess the business case for a newly proposed 5-year ICT strategic roadmap for an Asian government agency involving the rollout of a new eGovernment capability. Business Case Analysis & Development category, Version 43, August 2012 Organisation Meta PM Unit Trust Name Trading Name Meta PM Pty Ltd Contact Mr Simon Garlick Address Level 11, 530 Little Collins Street Suburb Melbourne State Victoria Postcode 3000 Telephone 390176700 Facsimile 396211627 Website www.metapm.com.au Email [email protected] ABN 38697378930

Company Background Company Overview MetaPM is a specialist project management firm dedicated to optimising business performance through project management initiatives. Why Clients engage us Clients engage MetaPM because they know we have a track record of getting the desired outcomes. Our specialist niche We assist organisations in meeting the challenges of change by providing right sized solutions that deliver real business benefits. We aim to offer excellent value for money and pride ourselves on getting things right the first time. Our clients Our clients include organisations that are facing a complex, ever-changing business environment who demand quality in the management and delivery of their change initiatives. To date, we have assisted many leading Australian and multi-national organisations achieve improved business value through the use of our services. Service Blueprint Our integrated family of services combine to deliver sustainable value for our clients. Our services include: Business Improvement Services: Portfolio Optimisation Capability Development Benefits Assurance Project Delivery Services: Project Mobilisation

Business Case Analysis & Development category, Version 43, August 2012 Health and Recovery Delivery Support With every assignment we always aim to work collaboratively with our stakeholders to ensure maximum knowledge transfer and lasting business value. Company Accreditation (Optional) Certified Quality Management System MetaPM fully conforms with PRINCE2 in two ways: 1/ MetaPM’s standard delivery framework, PMF incorporates PRINCE2 as well as elements of the PMBoK and proprietary components not provided in PRINCE2, such as Benefits Management and PMO 2/ MetaPM specifies Practitioner accreditation as highly desirable during staff recruitment and offers all employees full support for accreditation during the first year of employment. Process of Achieving Certification In addition MetaPM has initiated an internal assessment of the business case for becoming a PRINCE2 accredited training organisation. A positive decision is dependant upon the extent to which external training on PRINCE2 will be undertaken by MetaPM as a line of business as well as to achieve accreditation. This assessment commenced on 15 May 2007 and is scheduled for completion by the end of 3Q07 (Sept 30, 2007). The accrediting organisation is the Office of Government Commerce (OGC) UK llc. Department's Requirements and Industry Standards for Quality In line with MetaPM’s ongoing commitment to quality, our comprehensive management systems have been developed to the internationally recognised standard ISO9001:2000. Our quality assurance service covers the provision of IT consulting and project management services from initial engagement through planning, design, deployment, integration and transition.

Business Case Analysis and Development MetaPM have extensive experience in the development and analysis of Business Cases, primarily within NAB, Victoria Police, Lonely Planet and FOXTEL. We utilised our proprietary framework for Business Case development assignments. Our framework includes a standard delivery approach supported by associated templates and tools, which have been developed in line with established methodologies. This involved four stages: Discover - We place particular emphasis on fully understanding the current situation, business need and constraints before embarking on the next phase. Develop - We then develop a future position and identify alternatives and options for achieving this position. Definition - This encompasses aspects such as costs and benefits, a risk assessment and implementation options. Deliver - This steps brings together all of the work-streams and activities into a clear articulation of the case for change.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Mingara Australasia Pty Ltd Name Trading Name Mingara Australasia Contact Mr Gerard Cusick Address Level 10, 128 Exhibition Street Suburb Melbourne State Victoria Postcode 3000 Telephone 0386625800 Facsimile 0386625830 Website www.mingara.net.au Email [email protected] ABN 11079636623

Company Background Mingara Australasia Pty Ltd (Mingara) is a totally independent telecommunications and ICT consulting advisory company. Mingara provides sound professional advice on matters relating to telecommunications, IT, ICT and Information Management. Our total independence, high ethical standards and professional integrity make us a unique and sought after resource in both the public and private sectors. Mingara’s advice is always based on a sound foundation of business, information and knowledge management, as well as applied, sound, engineering principles where relevant. Mingara has provided professional advice to all levels of government (federal, state and local) as well as large corporate organisations. Mingara has provided advice to Royal Commissions and Coronial Enquiries and has been sought to provide expert witness services. Mingara staff have been invited to advise numerous Government project boards, been recognised as industry spokespersons and/or served as chair of a policy and standards development committee with an international public safety communications organisation. Mingara does not sell ICT solutions, IT services, infrastructure and/or software. Mingara is privately owned and is not part of any larger corporation (private or listed), organisation or group whose activities may directly or indirectly compromise our independence. For details refer to www.mingara.net.au. Company Accreditation (Optional) Mingara has developed quality systems to meet the core requirements of AS/NZS ISO 9000 and ISO 14001. Mingara’s Quality Management System is supported by a quality manual, the following being an example of the subjects covered. *Quality Policy Statement - The quality manual contains our Quality Policy Statement, an overview of our organisation and of the relevant system procedures which, when applied on a consistent basis, will provide our customers with an assurance of quality. *System Procedures - System procedures define who does what and when in the execution of the various elements. *Work Procedures - Work procedures are developed as required to support the system procedures and statutory regulations. They describe how an activity is to be carried out, where the absence of Work Procedures would adversely affect the achievement of quality or compliance to applicable Regulations, Standards and Codes. *Quality Records - Quality records include internally and externally generated documents which provide objective evidence to demonstrate the achievement of the required quality and the effective operation of the quality system.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Mingara has extensive experience in advising government during procurement phases of large ICT projects. During these projects Mingara has: *Developed EOI/RFT/RFP/RFQ documentation for government projects; *Assisted in tender evaluation, negotiations and contract award; *Advised on Public-Private Partnership (PPP) projects, where we have assisted in taking the project from concept, through a risk adjusted public sector comparator (PSC) to tender and contract award; *Assisted during procurement for projects following Build Own Operate (BOO), Build Own Transfer (BOT) and Build Own Operate, Transfer (BOOT) models; *Advised government during establishment of purchasing panels; *Provided value-for-money analysis for government during procurement phases; and *Developed project procurement strategies in line with government purchasing policies. In addition to our experience with government ICT procurement practices, Mingara has also assisted in developing, refining and using government project templates for submissions to Project Review Committees, including for the Project Concept Approval, Project Options Analysis and Business Case preparation phases as well as the Budget and Expenditure Review. Mingara has developed business cases for a number of clients (government and corporate), key examples of which are: *Victorian Department of Transport (DoT) – Metropolitan Train Safety Communications System; and *RACV – Unified Communications Strategy.

Business Case Analysis & Development category, Version 43, August 2012 Organisation MMR First Pty Ltd Name Trading Name Contact Miss Kelly Wu Address 1 Arid Place Suburb Palmerston State ACT Postcode 2913 Telephone 0413275841 Facsimile Website http://mmrfirst.webs.com Email [email protected] ABN 72141594121

Company Background MMR First (ABN: 72 141 594 121) is a boutique information technology consulting company. MMR First is located in Canberra ACT and is 100% Australian owned. Consultants have over 35 years of consulting experience both locally and internationally across various business sectors and specialise in providing the following services to Australian Government Departments. 80100000 - Management advisory services 80101500 - Business and corporate management consultation services 80101600 - Project management 80110000 - Human resources services 80111600 - Temporary personnel services 81111503 - Systems integration design 81111508 - Application implementation services 81111600 - Computer programmers 81111700 - Management information systems MIS 81111705 - Systems architecture 81111820 - System usability services MMR First promotes the use of Business Analysis Body of Knowledge (BABOK), Project Management Body of Knowledge (PMBOK), Prince 2, Business Process Modelling Notation (BPMN) and Unified Modelling Language (UML). Owner of MMR First is a member of the International Institute of Business Analysis (IIBA). Company Accreditation (Optional)

Business Case Analysis and Development MMR First works with various clients to assist the analysis and development of their business case using AGIMOs ICT Business Case Guide. MMR First aims to provide clients with feasible and effective designs and processes to meet their business requirements ensuring value for money. These requirements are obtained through the use BABOK techniques. The use of BABOK techniques ensures elicitation, analysis and traceability of requirements which can be measured and aligned to the strategic direction of the Department. MMR First consultant worked with CrimTrac to scope and assist in the development of the 1st pass ICT business case which included a comprehensive cost benefit analysis. At the Department of Resources, Energy and Tourism, MMR First consultant developed a technical options paper for an enterprise wide solution which included comprehensive requirements and cost analysis.

Business Case Analysis & Development category, Version 43, August 2012 Organisation MXA Consulting Pty Ltd Name Trading Name MXA Consulting Contact Mr Justin Butcher Address 24 Richter Close Suburb FADDEN State ACT Postcode 2904 Telephone 0400383747 Facsimile Website http://mxaConsulting.com.au Email [email protected] ABN 16233295918

Company Background MXA Consulting is an Architecture Services company formed by Justin Butcher in late 2010 to: - Bring together some of the best ICT Architects working in Government in Canberra in a single consulting firm. - Reward good architects for doing good work, by focussing on outputs and outcomes. - Provide true value-for-money services. We achieve these goals by: - Employing only the very best people. We engage only people we have worked with, whose work output we have seen. Our operating model and values means that good architects in Canberra want to work for us. - Demystifying architecture – we explain what we do in simple terms. We believe that everyone can understand architecture: it should be practical and relevant. Architecture that is mystical, mysterious, and can only be understood by experts, will fail every time. - Focussing only on Government in Canberra. We know and understand the people doing Architecture across government, the culture and history of major architecture initiatives, the forums and groups that exist, Whole-of-Government initiatives, and so on. The MXA Framework has been proven to be a powerful tool in delivering ICT Strategic Planning and Business Case Development. A diagrammatic overview can be found at http://mxaConsulting.com.au/ Company Accreditation (Optional)

Business Case Analysis and Development Business Case Analysis and Development is part of the MXA Framework, which MXA Consultants use to develop Enterprise Architecture, ICT Strategy and Solution Architecture. Business Cases and Options Papers are two of the core deliverables of the MXA Framework. Our practical templates (with slight customisations) have been adopted by some government agencies. The MXA Business Case template and related Options Paper template have been highly praised as practical and useful formats for communication to a wide range of audiences. MXA Consulting is an architecture consulting firm that understand the structure, costs, risks and benefits of ICT solutions and we apply this to Business Case development. For example we have developed business cases relating to Data Integration and Business Intelligence, Electronic Service Bus Solutions, Unified Communications Solutions, Mobile Computing, Network Infrastructure Upgrades. The MXA Solution Architecture format includes Costs, Risks and Benefits assessment of solutions, which provides direct input to the business case at each stage of refinement. MXA Consultants have extensive experience in the development of solution-oriented business cases, including: - An Outline Business Case for an Online Services Framework costing several million dollars at Insolvency Trustee Services Australia in 2011. We are currently working on a more detailed Business Case for NPP funding. Our work Business Case Analysis & Development category, Version 43, August 2012 includes a Solution Blueprint and we will develop Solution Architecture if the funding submission is successful. - A detailed business case for unification of CCTV solutions across the Act Government in 2010.

Business Case Analysis & Development category, Version 43, August 2012 Organisation NGIS Australia Name Trading Name NGIS Australia Pty Ltd Contact Mr Viren Kalra Address 103/282 Oxford Street Suburb Bondi Junction State NSW Postcode 2022 Telephone 293875278 Facsimile 293874632 Website www.ngis.com.au Email [email protected] ABN 56061264793

Company Background For 15 years, NGIS Australia Pty Ltd has been delivering innovative, cost effective spatial information and technology solutions to both public and private sector clients in Australia and the Asia-Pacific region. Since its inception in 1993, NGIS has expanded from its head office in Perth, Western Australia, to have offices in Sydney, Brisbane and Hong Kong and business partners in Vietnam, Cambodia, China, India and Ireland. It is now one of Australia’s leading business and information technology consultancies, with specialist expertise in web development and the application of location-based technology. NGIS has developed solutions for the resources (mining and oil & gas), environment and agricultural sectors, as well as for a range of government agencies. Recent work has included web mapping applications to support the response to emergency situations. NGIS is also active on international aid projects in Aceh to support the reconstruction activities taking place there. NGIS’ excellent reputation throughout Australia and the Asia-Pacific region has come from successfully delivering projects on time and within budget. Our collaborative approach to projects and business ensures they understand their client’s unique needs so they can develop a solution that delivers real business benefits in the form of increased efficiency, more effective management and use of organisational data and improved decision making capability. Company Accreditation (Optional) NGIS has developed and established a Quality Management system which is accredited and certified as meeting the requirements of the Quality Management and Quality Assurance Standards as issued by Standards Australia/New Zealand and in particular AS/NZS ISO 9001:2000.

Business Case Analysis and Development NGIS has been providing advice to government agencies and large organisations who are implementing enterprise-wide spatial data infrastructures for many years. Successful implementation of an enterprise spatial solution requires stakeholder buy-in and an understanding of risks. Our experienced staff understand the issues and pitfalls and can work with you to maximize the outcomes and minimize the risks. Focus areas and methodologies include: Business Case Analysis & Development category, Version 43, August 2012 - Scope development - Quality Assurance - Investment Mapping Logic (IML) - Outcomes evaluation and vlue proposition analysis - Total Cost of Ownership Analysis - Cost Benefit Analysis - Risk analysis and mitigation planning Relevant Project Experience: - NGIS developed the Strategy and Business case for the NSW Common Spatial Information Initiative (CS2i) for the NSW Department of Lands - Bureau of Meteorology: development of the scope, project plan and risk analysis and detailed cost estimates fort he "Australian Water Resources Information System" (AWRIS)

Business Case Analysis & Development category, Version 43, August 2012 Organisation Noetic Solutions Pty. Ltd. Name Trading Name Contact Ms Carol Yong Address Equinox Business Park, Level 2, Equinox 3, 70 Kent St Suburb Deakin State ACT Postcode 2600 Telephone 02 6234 7777 Facsimile 02 6232 6515 Website www.noeticgroup.com Email [email protected] ABN 87098132024

Company Background Noetic Solutions Pty Limited (Noetic) is one of Australia's fastest growing management consultancies with a proven record of performance being listed on BRW's Fast 100 List (2006), and recognised as a Telstra Business Awards Finalist (2007). Noetic is an Australian owned enterprise with a global focus and reach. It has offices in Canberra, Melbourne, Brisbane and Washington DC. The Company is recognised for providing its public and private sector clients with high-level strategic analysis and delivering innovative, practical, implementable solutions that will assist its clients to meet their key strategic performance goals. Noetic has completed a comprehensive body of work for our government clients on ICT projects. In working with government, Noetic has worked with Commonwealth and State/Territory agencies of differing sizes. Our people have a wide range of backgrounds that mean we are able to bring different perspectives and experience to develop client solutions. Company Accreditation (Optional) Noetic is proud to have achieved certification as an accredited ISO9001:2000 company, registration certificate number QEC 21615. Noetic is also an Australian Government Endorsed Supplier. Noetic has a number of Information Technology Infrastructure Library (ITIL) and PRINCE2 accredited consultants on its team. The Noetic team continuously improves their understanding of best practice methodologies through ongoing corporate and personal development. For example, Noetic ITIL consultants are in the process of transitioning to most recent version, ITIL v.3 Noetic places great importance on adding value by providing a quality product that meets, or exceeds, our clients’ needs. Success and progress measures are based on agreed milestones at the project commencement stage. Performance criteria are based on feedback from the appointed contact person/s to ensure that the different perspectives of the various stakeholder groups are being considered appropriately; and that the deliverables being presented conform to project milestones and standards required.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development In both general and ICT management consulting, Noetic Solutions has proven experience in successful business case analysis and development. Noetic was involved in the development of the Gateway Review process in several government organisations, which is an integral part being development of a sound business case. At the Australian Federal Police, Noetic developed the business case (to meet Gate 1 requirements and establish the foundation for meeting Gate 2 requirements) for a New Policy Initiative regarding the Collection, Assessment and Storage of Sensitive Intelligence to ensure compliance with the Department of Finance and Administration’s Gateway Review Process. As part of the Victorian Government’s Project Rosetta, an integration of many disparate electronic directory services across Victorian government leading to a core infrastructure on which e- Government projects can be built at both departmental and whole-of-government levels, Noetic provided analysis of the business case and its outcomes, as part of the Gateway review process. This is just one of many projects Noetic has assisted the Victorian government to identified cost savings of over $73M over 5 years.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Oakton Services Pty Ltd Name Trading Name Oakton Pty Ltd Contact Mr John Lewis Address 45 Wentworth Avenue Suburb Kingston State ACT Postcode 2604 Telephone 262301997 Facsimile 262301919 Website www.oakton.com.au Email [email protected] ABN 31100103268

Company Background Oakton commenced business in 1988 and listed on the ASX in June 2000. Oakton has offices in Canberra, Melbourne, Sydney, Brisbane and Hyderabad (India), and offers services across the lifecycle of systems and a range of different technologies. For over 20 years, Oakton has consistently enabled some of Australia’s largest organisations to meet their business and technology needs with a flexible, cost-effective, results-driven approach to service delivery. With a national coverage and over 1300 permanent Business and ICT professionals, Oakton offers depth in a range of services across the lifecycle of business systems and across a range of different technology and industry sectors. Oakton’s offers to its clients include: • Consultant experience – Oakton pride itself in providing consultant staff with the right practical experience required to add value to the client environment and challenges. For example, in all cases Oakton Project lead consultants have had a minimum of five to seven years actual experience before taking up project lead roles. • Methodology - Oakton continually develop and update its own intellectual property (methods, processes, procedures) based on its consultant’s experience, industry and technology trends, and actual assignment outcomes. • Track record. Oakton delivers what it says it will, and has demonstrable references to illustrate its track record. • Oakton’s culture - Practical, pragmatic and business outcome focussed. In June 2007, Oakton merged with Acumen Alliance, a national management and information technology consultancy firm. Acumen commenced trading in Canberra in 1996 and grew to in excess of 350 consultants with a core emphasis on Assurance and Risk Management, Management Consulting (including portfolio, programme and project management) and Financial Management support. The Oakton service offering now includes these consulting services which it gained from the merger with Acumen Alliance. The achievements of the Oakton Group have recently been recognised with the award of the Best Professional Service Firm (Revenue $20-200million) in the recent BRW Client Choice Awards.

Business Case Analysis & Development category, Version 43, August 2012 Company Accreditation (Optional) Oakton is a certified P3M3 Accredited Consulting Organisation (ACO). Oakton underwent a full assessment of its management systems by the APM Group to receive ACO status. This status is re- assessed regularly to ensure compliance with APM Group standards. Oakton also has a number of P3M3 registered consultants who have each undergone an APM Group assessment to receive Registered Consultant status. Oakton’s delivery and management processes are part of Oakton’s ISO 9001: 2008 0-accredited quality system known as the Oakton Business System which is documented and published on the Oakton Portal. Oakton has been certified as complying with the requirements of AS/NZS ISO9001:2008 since January 1997 and is registered as a Quality Endorsed Company under the Quality Endorsed Company Program of Quality Assurance Services, a subsidiary of Standards Australia. Oakton’s ISO 9001 certified quality system incorporates Oakton’s Development Methodology, which is a deliverable oriented framework. Oakton’s Development Methodology is encompassed by a defined Project Management Framework approach that is flexible, customer oriented and result focussed. Oakton’s consultants have qualifications and a depth of practical experience in methodologies such as PMBOK, PRINCE 2, MSP, P3O, P3M3, ITIL and tailored methodologies.

Business Case Analysis and Development Oakton can analyse and develop/review business cases for a project or as part of a procurement process. Our capabilities include: Pricing reviews Market analysis and options costing (including benchmarking current services and sensitivity analyses) Baseline costing and business case development (including development of New Policy Proposals) Project planning (including resourcing and funding) Development of pricing frameworks for procurement processes (including undertaking financial evaluations of tenders) Provision of expert assistance for contract negotiations Development of costing models (for future or current activities) Budgeting and monitoring of contracted services Risk assessments for financial and performance aspects of a business case Review existing business cases to identify benefits realisation (performance and financial) and implement changes recommended, be they functional, technical or process related We have experience in the use of the AGIMO ICT business case methodology and have developed successful business cases utilising this methodology Reference sites: Royal Australian Mint – Business Case for upgrading of corporate and business systems using AGIMO ICT Business Case templates Australian Customs Service – Developed a strategic business case to progress the ICT market testing initiative

Business Case Analysis & Development category, Version 43, August 2012 Organisation Object Consulting Pty Ltd Name Trading Name Object Consulting Pty Ltd Contact Mr Teesaan Koo Address Level 25 Northpoint, 100 Miller Street Suburb North Sydney State NSW Postcode 2060 Telephone 61294593300 Facsimile 61294593301 Website www.objectconsulting.com.au Email [email protected] ABN 55003682693

Company Background For two decades, Object Consulting has successfully delivered innovative solutions and consulting to Australia’s leading organisations. Our 280-strong team delivers projects ranging from business consulting, transformation projects, technical services and specialised training– supported by best practice tools, processes and methodologies. Object delivers high quality, innovative, leading edge solutions to realise business strategy. We are a local, responsive company, consisting of pioneers who believe in continuous innovation. Object investments in intellectual property (iP) and people – translated into deep technology, methodology and industry expertise; for corresponding customer- centric solutions and products. iP helps reduce costs, risks and lead-times of engagements and provides ongoing opportunities to our customers. Object’s Practices provide the path to improving capability and delivering innovation to our clients through customer-centric solutions. Our Practice solutions are aligned with our market, customers, technical and other capability requirements and partners. Object invests heavily in staying ahead of the curve to minimise our customers’ risk on leading edge approaches. We target selected, proven, leading edge technologies to provide increased productivity, usability and longevity of all our solutions. Additionally our mature and reliable processes from Process Mentor® provides a truly industry leading and unique advantage in IT service firms. Company Accreditation (Optional) Object Consulting uses an ISO9001 compliant process architecture platform called Process Mentor. Process Mentor provides guidance and enhances consistency of outcomes on all Object Consulting engagements. Process Mentor is a commercial product offered by Object Consulting due to the demand for this product and its resulting compliance to both ISO9001 and CMMI Level 3. Object Consulting provides CMMI certification, services, and training and are a registered CMMI transition partner. It is this focus on the quality of outcomes that has placed Object Consulting ahead of many other providers in delivery of ICT management services. Object Consulting’s staff are also qualified in the areas of corporate governance, IT Service Management (ITSM), Project Management, Program Management, Portfolio Management, Benefits Realisation, ISO15504 SPICE, among others.

Business Case Analysis and Development Object Consulting is sought after for its capability and experience in Business Case Analysis and Development. Our Concept Exploration process examines the high level business requirements and

Business Case Analysis & Development category, Version 43, August 2012 includes identification of needs, boundaries, resources, costs, benefits and critical success factors for each proposed solution. We provide a range of Business Analysis services that can be applied at different stages of a project to guide organisations through the decision making process, including; needs exploration, key feature identification and business case preparation. Object has worked with St George Bank in preparing a business case for development of a new retail product application which provided scope, solution definition, timing, cost and benefit analysis, forecast customer revenue, forecast bank revenue, plans, and resources including a feasibility of the product by getting feedback from bank customers themselves. Object was engaged to deliver the Business Case for the replacement of the Victorian Electoral Commission’s Electoral Management System, a large application, which supports all state and local government elections within Victoria. The business case process adopted the GATEWAY process for business case development complying with Victorian Government policy. There were two key stages. The first is a Strategic Assessment which led to the more detailed Business Case submission. The business case was reviewed and accepted in January 2009 by Key government and VEC stakeholders. Object is currently being engaged to provide Consulting services relating to the next phase of the approved project.

Business Case Analysis & Development category, Version 43, August 2012 Organisation PACIFIC STRATEGY PARTNERS PTY LTD Name Trading Name Pacific Strategy Partners Contact Mr Ian Clarke Address Level 14, 2 Bulletin Place Suburb Sydney State New South Postcode 2000 Wales Telephone 0292534922 Facsimile 0292534999 Website www.pacificstrategy.com.au Email [email protected] ABN 42104807463

Company Background Pacific Strategy Partners is an Australian strategy consulting firm with a track record of delivering value to senior management in Australasian organisations. We have around 20 staff and offices in Sydney, Melbourne & Brisbane. Since our foundation in 2003, we have assisted many leading organisations resolve complex issues of strategy and organisation and successfully implement change. Our value proposition lies in developing practical solutions our clients can and do implement successfully, using joint teams guided by deep Director expertise: a) Deploy low leveraged teams ensuring deep Director involvement in every case b) Design practical, actionable recommendations to complex problems and implementation programs in combined consultant / client teams c) Enable excellent communication and decision making at top management levels with iterative progress reporting and decision making d) Provide objective, independent challenge and advice with hands-on involvement of Directors and experienced consultants e) When appropriate, form joint teams with other professional advisors to our clients - both related professionals and industry or functional specialists Company Accreditation (Optional)

Business Case Analysis and Development Pacific Strategy Partners has assisted a number of corporations to achieve funding approval and improve the outcomes of large ICT investments. Clients have found developing technology business cases particularly challenging due to the underlying characteristics of large infrastructure investments. Pacific Strategy Partners works closely with organisations and key stakeholders, using a structured, fact-based approach to develop business cases that deliver optimal business and technology outcomes for the organisation: a) Identify business requirements, current ICT state capabilities, goals and constraints b) Assess business benefits and business change costs c) Develop ICT capability strategy including ICT future state, migration paths, identification of ICT costs and benefits, and implementation plan d) Model financial implications and develop business case economics Two recent examples are: 1) Identification and development of 3 key business cases to assist a large Australian bank's Asian ICT expansion strategy providing rigorous economic modelling and business stakeholder engagement. Through strong socialising of business cases to key stakeholders, the business cases received unanimous support for immediate implementation and project commencement 2) Development of a business case to replace a leading Australian bank's core banking platform, using comprehensive economic analysis to support the infrastructure Business Case Analysis & Development category, Version 43, August 2012 replacement decision. The client received approval for an IT roadmap to refresh the banking infrastructure. The client then moved into the detailed design phase for the optimal migration path. Alignment between ICT and the relevant business units and success in establishing business commitment to the program was also achieved.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Parisfirst Partners Name Trading Name Parisfirst Partners Pty Ltd Contact Ms Chris Sampson Address Level 10, 140 Bourke Street Suburb Melbourne State Victoria Postcode 3000 Telephone 61390098161 Facsimile Website www.parisfirst.com.au Email [email protected] ABN 13095682796

Company Background Parisfirst is a recognised leader in online service delivery, particularly in the government sector. We have contributed significantly to website strategy, information and design in the past 11 years, successfully delivering over 200 projects from complex WOG strategic projects to department-wide user research, business analysis, information architecture, and usability and design projects across Government departments. Our core expertise and extensive experience over the last 11 years has significantly extended our capability and provided us with a comprehensive understanding of the Government sector, its stakeholders and website development issues - to the extent that we enjoy high levels of repeat work from our clients with whom we have a built a strong relationship of trust and professional respect. We take a strongly collaborative approach to all our work and provide independent advice based on rigorous analysis and direct research with stakeholders and users. Parisfirst was established in 2001 by principals with over 16 years' experience in key government and commercial sectors. Parisfirst has led major research projects directed at performance evaluation, benchmarking, risk analysis and website governance. 11 people work out of the Melbourne office ranging from senior content specialists, senior business analysts, designers, writers, programmers. Company Accreditation (Optional) Parisfirst does not hold formal quality assurance accreditation, we have our own quality assurance systems in place: • Methodology: Parisfirst uses a documented methodology including confirmation of task, objectives, resources, timetables and regular meetings with clients to ensure agreement and client satisfaction on all steps of a project and to continuously improve our processes. • Selection of Consulting Staff: Parisfirst takes great care in the selection of consulting staff in delivering a high standard of consulting services. • Development: Six monthly career plans and performance appraisals are developed for each consultant and managed as a record of professional development. For each project an assignment brief is completed covering specific skill sets and career objectives to be achieved. • Senior Management Involvement: At least one senior manager is involved in each project undertaken. • Professional Development: We maintain industry standards and best practice through a rigorous commitment to research and professional development that incorporates internal forums around new research trends, analysis techniques and web initiatives. • Management of client information: Parisfirst follows a rigorous process for all client information management to ensure compliance with privacy requirements, which includes contact management, dedicated client subdirectories, systematic and secure archiving, and modern software backup systems.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Parisfirst has extensive experience in Business Analysis, specializing in user and business requirements, functional specifications, business process analysis and design for development and implementation of websites and online tools - iphone apps. By developing and analysing business requirements, we identify opportunities to streamline and automate business tasks online and develop functional specifications as part of the design phase. Parisfirst’s core approach involves: • Review/audit of existing business processes • Research and analysis of business requirements via consultations and analysis of current systems • Identification of risks and mitigating strategies • Design and/or documentation of options to fit requirements • Development of high-level activity process flows and checklists (where required) Recent key projects include: • Melton Shire Council Intranet Software Requirements Specifications to IEEE standards • DTF CMS – analysis and development of business requirements specifications for a new CMS to meet their business needs • DSE Bushfire Royal Commission Taskforce team – identifying and analysing requirements and processes for management and migration of data to options for systems • State Crisis Centre ISS Needs Analysis – documentation of roles and responsibilities, process maps for the 5 key processes and an assessment of SCC required tasks/role versus current ISS functionality • State Control Centre Document Specifications – analysis of document management processes and resolution via strategic recommendations for a more effective incident management system. • DBI Data Survey and Feasibility Report – analysis of DIIRD current data for opening up to public, documentation of datasets and adopting a common format and data and data conversion standard for data reuse.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Pcubed Name Trading Name Program Planning Professionals Pty Ltd Contact Mr Greg Mace Address Level 20 Darling Park, Tower 2, 201 Sussex Street Suburb Sydney State NSW Postcode 2000 Telephone 290061609 Facsimile 290061010 Website www.pcubed.com Email [email protected] ABN 54080988754

Company Background Program Planning Professionals or “Pcubed” (www.pcubed.com) is an international leader in providing portfolio, program and project management solutions to the world’s top organisations. Founded in 1995 and with over 300 consultants working globally from offices in Australia, North America, Europe, and Asia, Pcubed supports clients in all industry sectors, to deliver business results. Pcubed specialises in establishing proven programme and project disciplines and leading edge technologies in the rapid deployment of client business change in an ICT environment. We have built our reputation by working seamlessly with clients on over 2000 engagements and delivering measurable results in complex and challenging environments. Pcubed recognises that successful ICT-enabled change depends not only on the basics of managing project outputs, but on the entirety of governing change, including managing demand, benefits, scope, risk, communications, business change impact, resources, and quality. Collectively, these form the building blocks of an effective ICT-enabled change management strategy. With years of experience in successfully delivering complex, critical programmes in global corporations and government, Pcubed stresses rapid delivery of pragmatic, scalable solutions that help make “every project successful”. Pcubed Australia has offices in Canberra, Sydney, Melbourne, Brisbane and Perth and corporate offices all over the globe. Company Accreditation (Optional) Pcubed has the following company accrediations: • Accredited Consulting Organisation (APMG accreditation) for consulting in OGC methodologies including P3M3TM, MSP TM, PRINCE2®, P3O® etc.) in Australia and UK. • Accreditted P3M3TM assessment company on the AGIMO panel. • Microsoft Gold Certified Partner with specialist ‘Gold competancy’ in Portfolio and Project Managerment in Australia and overseas, covering Microsoft EPM technologies. • Accreditted on GITC and/or supplier panels for most Australian government juristictions including Commonwealth, Queensland, Victoria, NSW and local government.

Business Case Analysis & Development category, Version 43, August 2012 Supporting our Company credentials our consultants have extensive ICT experience and a range of accreditations including: • Microsoft Certified Technical Specialist (MCTS) • APMG-Australasia, Registered Programme and Project Management Consultant (RC) • PRINCE2® Practitioner • Managing Successful Programs™ (MSP) Practitioner • Australian Government Gateway Review Process • PMI Project Management Professional (PMP) • Project Management Institute (PMI) Membership • Australian Institute of Project Management (AIPM) Membership

Business Case Analysis and Development Pcubed ‘s Portfolio Optimisation service involves the ranking and selection of projects and programs as they align to strategic business objectives, while maintaining financial and resource constraints imposed by the organisation. To enable organisations to achieve their strategic plan by selecting the optimal mix of investment in projects and programs it is important to ensure the Business Case adequately examines the values, feasibility, performance, risks and costing of the various options. Pcubed’s approach to Portfolio Optimisation delivers: - Management team gains comprehensive insight into the portfolio – Visibility into the entire project and programme inventory with standardised data for all new project requests and ongoing projects. - Right projects selected – Objective project scoring and review at a point in time against multiple dimensions. Includes elements such as: contribution of programmes and projects to strategic objectives; assessment of business cases; aggregate levels of risk, programme benefits. - Realised Strategy / Goals - Organisations gain confidence in their spending, ensure investments are prioritised and measured objectively, and maximise strategic return - Improved ROI while decreasing execution risk – Modelling capabilities to align investment with various constraints such as budget and resource capacity while achieving objectives and managing risk. Pcubed has extensive experience in applying the OGC Gateways Process and has consultants who are trained in the Department of Finance and Deregulation Gateways process which utilises the AGIMO ICT Business Case Guide. Pcubed has successfully delivered Portfolio Optimization services to include the Australian Taxation Office, Smorgon Steel, and Gold Coast City Council

Business Case Analysis & Development category, Version 43, August 2012 Organisation Pitcher Partners Consulting Pty Ltd (The Name Trustee for Pitcher Partners Consulting Trust) Trading Name Pitcher Partners Consulting Pty Ltd Contact Ms Christine Wigg Address Level 19, 15 William Street Suburb Melbourne State Victoria Postcode 3000 Telephone 0386105552 Facsimile Website Email [email protected] ABN 40584064318

Company Background Pitcher Partners Consulting (PPC) is a full service business advisory firm which includes a strong and experienced IT Consulting Division. With an indepth understanding of business and technology, PPC is able to provide a diversity of advice and create tailored ICT solutions that achieve tangible benefits. PPC has a national presence, with 42 partners and 520 professional staff in Melbourne alone. The IT Consulting Division has a strong blend principal IT consultants, project managers, business/system analysts and strong development team. PPC is independent of ICT vendors and their resellers. This ensures our advice is independent and objective, and that recommended solutions are in the best interest of our client alone. PPC has a suite of proven methodologies and tools. Our client base is diverse including the following industries – Local & State Govt, Education, Health, Transport, Financial Services, Superannuation, Manufacturing, Primary Industries, Business/Professional Services, Property & Construction. PPC has earned client respect and loyalty through continually exceeding client expectations, transparent communication and integrity. PPC’s IT Consulting Executive Director is Frank Zahra; our Managing Partner is Don Rankin. Should our consultants fall short of expectations, both Frank and Don are openly available as a point of escalation and discussion. Company Accreditation (Optional) CISA – Certified Information Systems Auditor; Australian Institute of Project Management (AIPM) – Corporate & Individual accreditations; Microsoft - MCTS; MCP; Gold Certified Partner; Lotus Notes – Certified Lotus Specialist; Accounting Professional & Ethical Standards Board – APES 110 (Code of Ethical Standards); APES 320 Quality Control; Subject to the following Regulatory Inspections – ASIC, ICAA, APEC

Business Case Analysis and Development A core PPC services is facilitating and guiding clients through a system selection process, often including the development of a business case supporting the investment. With a unique blend of financial and IT skills, PPC undertakes/facilitates feasibility studies and cost/benefit analysis, as well as developing the business case, all supporting documentation and presentations. PPC has substantial experience in assisting clients build viable and successful business cases for presentation to Board and/or key senior personnel and, over recent years has undertaken this activity for 100+ clients. PPC has been engaged by Medibank for numerous system selections and tender Business Case Analysis & Development category, Version 43, August 2012 developments for major system implementations. We have worked at senior executive level for each of these projects developing documentation to support the proposed investment. Our approach is consultative and collaborative, ensuring senior management direction and ownership. Southern Health engaged PPC to thoroughly assess the cots, benefits, business/technology impact and risks of deploying a business critical system across the organisation. Through our collaborative approach we conducted workshops to clearly understand the drivers and requirements of the system, whilst also gaining an knowledge of the proposed system. From our analysis, discussion with senior personnel we presented a feasibility study and supporting business case to the Board.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Platinum Insight Name Trading Name Contact Mr Phil McFarlane Address Level 3, IBM Tower, 60 City Road Suburb Southgate State Victoria Postcode 3006 Telephone 396847780 Facsimile Website www.platinuminsight.com.au Email [email protected] ABN 73115732440

Company Background Platinum Insight is a consulting group that specialises in business transformation initiatives. Platinum Insight was established in 2005 with the objective of providing a unique professional consulting service focusing primarily on the financial services industry. We consider ourselves specialists in implementing strategic change and compliance initiatives, both here in Australia and overseas. Our consultants are specialists in business architecture, risk management, regulatory and compliance, project management, system innovation and change management. In addition, we also assist our clients in devising strategies to appropriately manage investment spend in order to successfully deliver strategic and compliance initiatives. Company Accreditation (Optional) .

Business Case Analysis and Development The team at Platinum Insight have proven expertise in developing business cases. We have played a pivotal role in some of Australia's major banks in managing, advising and delivering business cases to ensure that our clients have the necessary information to make an informed decision. Business case for a new Pricing solution for a bank Project involved the development of a business case and the implementation of a new corporate lending pricing solution for a domestic bank. The business case included defining the scope, high level business requirements, evidence of options with a recommendation, project timeframe and cost estimates, benefits realisation plan, and an in depth analysis of issues, risks and dependencies that could impact the success of the project. Business case for a new Management Information (MI) Reporting solution A Business case was developed to assess the feasibility of delivering MI Reporting from a single platform in a bank. The business case assessed which technology tools are best of breed and suitable to implement into a complex system environment. The business also contained an assessment of reducing operational risk by removing many manual spreadsheet operated solutions that existed. The new MI reporting tool will enable the assessment of profitability and the risk profile of the bank’s corporate clients. Delivery timeframe was 18 months and is currently in-flight.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Precision Consulting Corporation Pty Limited Name Trading Name Precision Consulting Corporation Contact Ms Cassi Fawcett Address PO Box 376 Suburb Castle Hill State New South Postcode 1765 Wales Telephone 61409227400 Facsimile Website http://www.precisionconsulting.com.au Email [email protected] ABN 91131039506

Company Background Precision Consulting Corporation (PCC) is a prominent provider of strategic management consulting and technology consulting services, leading global organizations across the private, public and non-for-profit sectors. Founded on the fundamental principle of providing the most skilled and experienced industry-specific professionals to deliver and exceed client outcomes, PCC has expanded beyond the field of Project and Programme Management to other highly contended technical, commercial and management disciplines. Operating globally, Precision maintains a national presence and retains engagements in most of Australia’s largest consultancies and professional services organisations. Our international client base spans advertising, education, government, manufacturing, finance, banking, telecommunications, and insurance. Headquartered in Sydney, with offices in all Australian capital cities, Precision is well-positioned to excel in servicing the requirements of this Multi-Use List. Precision Consulting’s deep functional and industry expertise and substantial breadth of geographical reach is maintained by our focused and transferable set of delivery skills representing centuries of experience. A key business distinction in dealing with PCC is accountability at both a corporate and commercial level. Our consulting activities strive to create the finest customer outcomes delivered by the most strategic people, providing exceptional levels of services underpinned by superior processes. Company Accreditation (Optional) Precision Consulting is committed to the delivery of quality outcomes through adherence and compliance to best practice techniques and methodologies. While Precision has maintained certification at the individual level, it has elected not to seek accreditation at the organisational tier for MSP, Prince2 or PMBOK due to the inherent application of these frameworks’ principles within the execution of our propietary One Project Delivery Framework. Please refer to the One Methodology Guidebook for further information. All of our Project, Programme and Portfolio Managers are exceptionally qualified, both academically and in real-world experience. Our professionals carry University Degrees and have attained PMP™ certification (PMI) and, in most cases, carry specialist accreditation in service management, risk and business strategy, with many holding MBA’s and current qualifications in ITIL, PRINCE2 and P3M3. Precision Consulting operates within an ISO9001:2000 quality system and has led many clients through compliance initiatives to achieve the same accreditation. Within our own organisation, we maintain a fully operational ITSM and Quality Management System and commit to operational excellence through knowledge sharing in communities such as AIM (Australian Institute of Management), AIPM Business Case Analysis & Development category, Version 43, August 2012 (Australian Institute of Project Management), and the Project Management Institute’s Sydney Chapter (PMI).

Business Case Analysis and Development Precision Consulting’s expertise in identifying and progressing opportunities enables organisations to achieve successful economic advancement, cost optimisation or secure various other benefits. Through decades of achievements in requirements elicitation, business case composition and conducting evaluative assessments of business case documents, Precision harnesses proven methods and techniques to plot and systemically realise strategic outcomes. Precision was engaged by one of Australia’s largest financial services institutions to undertake a feasibility study and construct an options paper for ExCo/Board-level consideration. Upon securing endorsement to proceed, Precision constructed a comprehensive business case which achieved unanimous approval to advance to Funding Gate 1, upon which Precision Consulting proceeded to successfully deliver the $18m programme on time and within budget. A large Australian insurer also engaged Precision Consulting to undertake comprehensive financial modelling, focussed on the extensive qualification of several Business Continuity service options, and concurrently propose suitable alternatives. This resulted in a highly successful vendor engagement with increased service performance and acutely streamlined inter-organisational processes.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Predicate Partners Pty Limited Name Trading Name Predicate Partners Pty Limited Contact Mr Aleksandar Vranesevic Address 5 Torrens Street Suburb Braddon State ACT Postcode 2612 Telephone 0261694096 Facsimile 0261694100 Website www.predicatepartners.com.au Email [email protected] ABN 34128711348

Company Background Predicate Partners is a Canberra based company specialising in service delivery for the Federal Government sector. Since 2007, we have established a proven track record of delivering results for a range for Government departments and private sector organisations. Our staff are skilled with industry best practice frameworks and methodologies and have a comprehensive knowledge of the Federal Government sector including agencies such as the Department of Human Services, Australian Taxation Office, Department of Agriculture, Fisheries and Forestry, Airservices Australia, ComSuper, Australian Government Information Management Office and the Department of Finance and Deregulation. Our core business focus is on delivering effective governance, business analysis, business process improvement, quality assurance, and information management services. We believe these services are key to effectively aligning ICT solutions with business outcomes. Key principles of Predicate's approach are to be: a) Innovative: flexible and adaptive approaches which draw on industry best practice, our extensive experience, organisation's internal capabilities and new technologies; and b) Business Driven: identifying true business issues and implementing effective solutions that meet the business need; c) Collaborative: facilitating engagement across the spectrum of stakeholders and communicating complex ICT requirements to business and operational stakeholders. Company Accreditation (Optional) Predicate Partners has accreditations in a number of relevant areas including; the Managing Successful Program (MSP) method and best practice; PRINCE2 certification for project management best practice; and Lean/Six Sigma certification for process and quality improvement methods and best practice.

Business Case Analysis and Development Predicate's experience working with Federal Government agencies provides us with the required insight and know how to conduct rigorous analysis and develop a compelling business case for ICT projects. Our approach focuses on understanding the underlying business drivers and is supported by a detailed analysis of the financial, operational and strategic viability of ICT investment options. Our work ensures we take a holistic approach to ICT investment. We draw on industry case studies and industry best practice to ensure the business case stands up to detailed scrutiny and builds a compelling case for investment. Recent experience includes: 1) Supporting the Department of Human Services (DHS) in the development of second pass business cases for large ICT enabled

Business Case Analysis & Development category, Version 43, August 2012 projects with significant financial return on investment, including reviewing costing and benefit estimates, completing quantitative risk analysis, identifying critical inter-dependencies and validating options in alignment with the organisation's broader business and ICT reform agenda. 2) Providing ComSuper with support in the analysis and documenting of business requirements to support the business case for an ICT modernisation program, including providing technical expertise to rapidly evaluate technical options, identify major risks to the program and document existing operational requirements.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Presence of IT Name Trading Name Presence of IT Pty Ltd Contact Mr Craig Cocker Address Level 11, 157 Walker Street Suburb North Sydney State New South Postcode 2060 Wales Telephone 0437170797 Facsimile 0299552241 Website www.presenceofit.com.au Email [email protected] ABN 87113134875

Company Background Presence of IT was incorporated in 1999 and has consistently expanded its capability to become the largest specialist SAP and Oracle HR/Payroll consulting provider in Australia. A commitment to a relationship based engagement model with our clients and actively recruiting only the very best permanent consultants has ensured that we provide our customers with a level of service second to none. As a focussed Human Capital business, Presence of IT provides specialist HR advisory consulting and software development expertise to organisations wishing to gain maximum return from their investment in Human Resources service delivery and HR related technology. We offer a total business solution based on an in-depth understanding of business processes, IT systems, software applications and integration complexities. Presence of IT has extensive experience and expertise in HR & Payroll ERP System Consulting (Implementation, Upgrades & Support , System Integration, Internet / Web-enabled solutions, Workflow & business process management), Project and Risk Management, Workforce Management (Implementations, upgrades - Time and Attendance, & Rostering), Human Capital Advisory Consulting (Aligning Business & HR Strategy, Optimising HR operations, Enabling HR environments, Change Management, Training). Our in- depth knowledge and comprehensive experience across a range of HR related disciplines guarantees services and solutions of the highest standard. Company Accreditation (Optional) As an SAP partner – Services, Presence of IT consistently develop new skills and capabilities, access information and knowledge, and engage more effectively with our customers. As an Oracle GOLD partner, Presence of IT offers specialising in the implementation and support of your Oracle HR / Payroll Solution.

Business Case Analysis and Development Presence of IT through our “True Position” service provides business case analysis and development in order to optimise the efficiency and benefit at a system and user level. Using the resulting findings and recommendations an organisation has the ability to implement changes either gradually, or as a total solution. Tourism Australia engaged Presence of IT to undertake an analysis of the optimal implementation strategy for interoperability of Oracle HR / Payroll and Financials. Through the business case analysis and development we provided an indication of the costs, risks and benefits, and a high level project plan for options including a re-implementation of another

Business Case Analysis & Development category, Version 43, August 2012 Payroll system vs Business Process Outsourcing or Managed services. For each option consideration was given to its effect on interoperability with existing systems. As part of the business case we documented operational Issues in managing the Oracle Payroll, and the required mandatory integration points to other Oracle and non-Oracle based systems as part of the Payroll function. Presence of IT conducted a review to get an appreciation of Aurora Energy’s business objectives, current processes, business issues and future requirements. In particular we assessed Aurora Energy’s current PeopleSoft HR / Payroll system environment. The deliverables included identifying any potential areas for system and process improvement, identifying opportunities for Aurora Energy with other PeopleSoft modules, namely the Collaborative suite of self service modules within the PeopleSoft HRMS product. Finally we provided recommendations aimed at maximising Aurora Energy’s PeopleSoft HR and Payroll potential and return on investment.

Business Case Analysis & Development category, Version 43, August 2012 Organisation PricewaterhouseCoopers Name Trading Name Contact Mr Ash Bassili Address 44 Sydney Avenue Suburb Forrest State ACT Postcode 2603 Telephone 02 6271 3641 Facsimile 02 6271 3641 Website www.pwc.com/au Email [email protected] ABN 52780433757

Company Background PricewaterhouseCoopers Australia (PwC) brings the power of our global network to help Australian businesses, not-for-profits and governments assess their performance and improve the way they work. Growing from a one-man Melbourne accountancy practice in 1874 to the worldwide merger of Price Waterhouse and Coopers & Lybrand in 1998, PricewaterhouseCoopers Australia now employs over 6,000 people and provided services to 80 per cent of the ASX 200 in FY10. PwC is brimming with energetic and inspirational people from all backgrounds – accounting, arts, business, economics, engineering, finance, health, law, tax – who ensure our clients receive the depth and breadth of insight and perspective required to negotiate an increasingly complex global environment. Across our Advisory, Assurance and Tax & Legal lines of service, we offer a breadth of services that provide our clients with a range of end-to-end solutions. From improving the structure of the Australian health system, to performing due diligence on some of Australia’s largest deals, to working side-by-side with entrepreneurs and high-net-worth individuals – our teams bring a combination of knowledge and passion to addressing the risks and opportunities facing our community. PwC’s aim is to set new standards in responsible leadership, working with our clients to create value and sustainable solutions. We realise that it takes more than rhetoric and good intentions to remain a leading professional services firm. It is a mission requiring a daily commitment to innovation and investment in our people, and to continuing a legacy of collaboration with our clients and the communities in which we live. Company Accreditation (Optional) Company accreditation and/or certification status e.g. ISO9001 certified Quality Management System, Capability Maturity Model Integration (CMMI) appraisal certification status,

Business Case Analysis and Development PwC’s approach to business case analysis and development drives provides evidence based decision support to quantify the costs and benefits of proposed project investments. Our services include the building of scenario based net present value models to examine payback period and key value drivers. What differentiates PwC in business case analysis development is our sheer depth and breadth of expertise. Our project finance expertise spans some of Australia’s largest and most complex Business Case Analysis & Development category, Version 43, August 2012 projects sustainable reform of the sugar industry, forest industry structural adjustment, and the national business compensation scheme for licensed firearms dealers. We marry this extensive industry experience with our in-depth understanding of government regulation to enhance your project governance and financial returns through: Developing and helping you understand how to construct the business case Helping you quantify the benefits Developing a cost/benefit analysis Showing you how to identify and track the benefits Constructing a flexible financial model Clients we have recently delivered these services to include: Department of Foreign Affairs and Trade Medicare Centrelink Department of Finance and Deregulation’s Gateway project

Business Case Analysis & Development category, Version 43, August 2012 Organisation ProActive Services Pty Ltd Name Trading Name As Above Contact Mr Bob Philipson Address Level 4, 60 Albert Road Suburb South Melbourne State Victoria Postcode 3205 Telephone 396964344 Facsimile 396964565 Website www.proactiveservices.com.au Email [email protected] ABN 42006674791

Company Background In 1987, ProActive Services was established in Australia with the aim of helping IT service providers to deliver quality, cost-effective services aligned to business needs. Since then, we have become Australia’s leading supplier of IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library, and in the international standard for IT Service Management (ISO/IEC 20000). ProActive is the leader in the ITSM field – it is our single focus. This single focus has enabled us to achieve the honour of having back to back "Student of the Year" award winners presented by the itSMF Australia, in 2007 and 2008. ProActive were responsible for introducing ITIL into Australia. We are Australia’s longest serving ITIL training and consulting provider and have trained in excess of 22,000 students. An ISO 9001:2000 certified organisation and vendor independent, ProActive were also a founding member of the itSMF Australia. ProActive prides itself on the competence and expertise of our consultants, who are highly skilled business process analysts. They have many years practical, hands-on experience of ITIL implementation in organisations throughout world-wide. All hold the highest level of accreditation in Service Management, the ITIL V3 Expert certificate. Company Accreditation (Optional) In 1987, ProActive Services was established in Australia with the aim of helping IT service providers to deliver quality, cost-effective services aligned to business needs. Since then, we have become Australia’s leading supplier of IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library, and in the international standard for IT Service Management (ISO/IEC 20000). ProActive is the leader in the ITSM field – it is our single focus. This single focus has enabled us to achieve the honour of having back to back "Student of the Year" award winners presented by the itSMF Australia, in 2007 and 2008. ProActive were responsible for introducing ITIL into Australia. We are Australia’s longest serving ITIL training and consulting provider and have trained in excess of 22,000 students. An ISO 9001:2000 certified organisation and vendor independent, ProActive were also a founding member of the itSMF Australia.

Business Case Analysis & Development category, Version 43, August 2012 ProActive prides itself on the competence and expertise of our consultants, who are highly skilled business process analysts. They have many years practical, hands-on experience of ITIL implementation in organisations throughout world-wide. All hold the highest level of accreditation in Service Management, the ITIL V3 Expert certificate.

Business Case Analysis and Development ProActive provides a service to create a business case feasibility study for ITIL-based programmes/projects. A key part of the business case is a very comprehensive and detailed ROI model that is developed using a specialised tool. The tool employs industry best practice data provided by IDC so that the ROI is based on best practice and not arbitrary standards. This means that project/programme decisions can be made on sound business principals with well defined business benefits. Note that whilst ProActive has been delivering business cases for some years, the more detailed service is a recent upgrade. The business case service covers:- Tangible and In-Tangible benefit analysis; Benefit realisation by stakeholder; Benefit realisation by Business Goal; ROI Analysis; Breakeven and IRR calculations; Risk analysis and Investment analysis. ProActive has recently developed a ROI business case for a major financial institution concerning the redevelopment of their Service Centre. This identified major savings through the implementation of ProActive’s recommendations. The exercise took some 4 weeks to complete. ProActive also developed a business case for an IT Service Provider that was planning to become a Shared Service Provider and wanted to expand its services to external organisations based on ISO/IEC20000. ProActive subsequently worked with that organisation in the implementation of the business plan. This included an assessment of their capabilities that was followed by the creation of the business plan in conjunction with a number of their senior IT Managers. These references are available on request.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Project Management Partners Pty Ltd Name Trading Name PM-Partners group Contact Mr Nicolas Samuelson Address Level 2, 228 Pitt Street Suburb Sydney State Sydney Postcode 2000 Telephone 0411511097 Facsimile 0280808155 Website http://www.pm-partners.com.au/ Email [email protected] ABN 13084197795

Company Background PM-Partners group is Australia’s most highly certified project management specialist. We are the trusted service provider to Australia’s leading and emerging PMOs. We will help customers drive visibility and priority into their portfolio, execute projects and develop powerful capabilities to support the success of their organisation. From executing single or multiple projects through to building best practice techniques and capabilities PM-Partners group work closely with customers to drive business results. Our talented team of experienced consultants, project managers and facilitators work with organisations throughout Australia, Asia and Europe. Established for over 16 years, we manage over $500M of client projects across multiple industry sectors and specialist domains and train over 4000 project managers each year. The PM-Partners group provide advisory and delivery based project and programme management services to any business environment. We work across a broad range of industry sectors and can provide support during peaks of work, extended workforce solutions or run entire programmes and projects. Many of our clients outsource all or part of their PMO to us through our managed service arrangements. Companies turn to the PM-Partners group when they need the skills, experience and specialist support to execute projects Company Accreditation (Optional) PM-Partners group are PMI Global Registered Education Providers, a PRINCE2 ATO, a MSP ATO, a P3O ATO, Registered AIPM Assessors, recognised as a Project Managed Organisation by the Australian Institute Of Project Management, Endorsed Education Provider for the International Institute for Business Analysis, a Microsoft EPM Solution Partner, a Government Endorsed Supplier and a formal partner with the Australasian College of Leadership and Coaching (National Training Provider Code 51900), enabling AQF qualifications Certificate IV, Diploma and Advanced Diploma in Project Management.

Business Case Analysis and Development PM-Partners group retains BA’s who are experienced facilitators operating as key communicators within an organisation, acting as a bridge between the sponsor, users, client and solution team. Our experience, expertise and methodology enable us to maintain our view of the big picture as well as the detailed technological solutions. We view each case as an iterative process which continuously hones and provides detail to the business needs. PM-Partners group is a member of The International Institute of Business Analysis (IIBA) which is a non-profit organisation whose vision is to be the leading worldwide professional association that develops and maintains standards for

Business Case Analysis & Development category, Version 43, August 2012 the practice of business analysis, and for the certification of practitioners. PM-Partners group is an Endorsed Education Provider of the IIBA, a Charter Member and an international Associate Sponsor. a) Media Monitors The development of the Media Monitors Strategic and Portfolio Framework by PM-Partners group required the use and development of business cases and the capability to use them effectively. Project Managers in conjunction with the Executive team developed business cases for their corresponding projects/programs based on detailed analysis of costs, resource allocation and tasks. The outcome was sounded business cases that determined the go/no go decision of the projects/programs. b) SAI Global PM-Partners group was involved in a multi-million dollar project post implementation review for SAI Global based on business case strategy by performing strategic alliance review to the business case planned deliverables against the implementation benefits.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Project Outcomes Pty Ltd Name Trading Name Project Outcomes Pty Ltd Contact Mr Paul Newall Address Suite 11, 7 Beissel St, Australian Swimming House Suburb BELCONNEN State ACT Postcode 2617 Telephone 0262517133 Facsimile 0262517144 Website www.Project-Outcomes.com.au Email [email protected] ABN 86086686811

Company Background Project Outcomes has been providing professional services to a range of Commonwealth Departments and agencies for over ten years. The Company has demonstrated its capability and capacity to manage the delivery of a range of support services in the ICT field. Project Outcomes team of consultants have deep experience, impressive qualifications, and relevant supplementary training. All are either members of, or are eligible for membership of, the Australian Institute of Management, Australian Institute of Project Managers, Project Management Institute, Institution of Engineers, Australian Computer Society, Software Engineering Institute, the Australian Performance Measurement Institute or the Australian Institute of Company Directors. All tasks operate within the Project Outcomes Quality Management System. The company supports clients through either direct participation within the client's team as individuals or small teams, or by developing and delivering consultancy support products. Each task requirement is assessed with the customer to determine the best method of service delivery in order to provide resourcing that is effective and efficient. Project Outcomes skill base covers: -Project Support, -Operating Concept Development, -Requirements Definition, -Test Concept Development, -Systems and Software Engineering, -Communications Engineering, -Electronics Engineering, -Platform Engineering, -Acquisition and Sustainment Logistics, and -Business Support Management. Company Accreditation (Optional) Project Outcomes has been accredited as a Recognised Defence Supplier for over 5 years. Since its incorporation in 1999, Project Outcomes expertise has also been recognised through inclusion on the following Commonwealth panels of service providers: - Defence Materiel Organisation Support Services (DMOSS) Panel (27 skill sets) (current); -Defence's Electronic Systems Division’s Project Management Support Services Panel (PMSS); -Defence Signals Directorate’s Project Support Services; -Defence Land Systems Division's Integrated Logistic Support; -Australian Public Service Commission’s APS Development Programs and Related Consulting Services (including for Project Management and Risk Management programs) (ended 2006); -Australian Public Service Commission’s Leadership, Learning and Development Panel (2006-2009 and again for the new Panel); -Department of Foreign Affairs and Trade's Management Training; -Defence Information Systems Group’s Project Specification and Project Management (recognised sub-contractor); -Austrade's Multi-use List for Procurement Support Providers; -Defence's Risk Management Services; -Defence Simulation Support Services Standing Offer Panel (current); and -Department of Immigration and Citizenship’s Procurement and Project Management Advisor Panel (current).

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Project Outcomes has many years experience in the development of products that help define and build business cases for major new ICT projects and programs. This has been mostly for Defence, who follow a 2 pass process for the business cases for new capability projects or programs. This requires the development of high quality, consistent, products that have included operational concepts, performance requirements and test concepts, as well as capturing risk and cost information to define and evaluate the proposed solution options. Recent examples have included: -Defence Joint Project 2072 (Battlespace Communications System (Land)). Reviewed the draft performance requirements of options proposed. -Defence Joint Project 2097 (Special Forces Networked Task Force). Assisted in the review and development of operational concept and performance requirements. Developed and maintained costing data for project options. We then supported the development of the time-critical Acquisition Business Case. -Defence Project Land 200 (Battle Group & Below Command, Control and Communications Capability). Developed a test concept to show how the business case would be demonstrated by the preferred solution. -Defence Project Land 125 Phase 4 (Soldier Combat System – ICT Battle Management System). Developed the initial operational concept, performance requirements and test concept to help develop options put to a Defence Review Committee. To ensure the validity and quality of materials supporting these business cases, Project Outcomes often employs Independent Verification and Validation (IV&V) by recognised Subject Matter Experts as part of the normal product development process.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Protegic Pty Ltd Name Trading Name Protegic Contact Chief Executive Officer David Thompson Address Level 1, 5/54 Melbourne St Suburb North Adelaide State South Australia Postcode 5006 Telephone 0458 741 261 Facsimile 1300 558 006 Website www.protegic.com.au Email [email protected] ABN 95104218804

Company Background Protegic is an Australian-owned independent Management Consulting Company working across the full spectrum of project management and specialising in the ICT sector. The company provides strategic and practical project management services-both advisory and delivery-that enable clients to thrive in today’s business environment. Protegic assists organisations to drive strategy and business improvement through the application of common-sense and best-practice project management. Protegic’s experienced consultants work closely with clients to develop strategy, business and operational requirements and implementation plans to successfully deliver the project, within one division or across the entire enterprise. Protegic has a passion for excellence. Its people strive to deliver beyond the expectations of clients by providing knowledgeable advisory services and delivering quality project outcomes. With offices throughout Australia and in Singapore, Protegic is an active member of the Australian Institute of Project Management Company Accreditation (Optional) Protegic have recently employed a Chief Financial Officer with experience in obtaining the ISO9001 Quality Management System certification for companies. Protegic are in the process of being assessed for ISO9001 Quality Management Systems.

Business Case Analysis and Development Protegic understands that large initiatives, such as the establishment of a PMO need to be supported by management, and demonstrate a return on investment. Protegic is experienced in developing business cases for clients, where the business case defines a blue print for the project or program. Objectives and intended benefits of the initiative underpin the justification for the investment of time, money, people and other resources. Protegic will work with clients to develop a robust and well documented business case that offers detailed analyses of costs, assumptions, implications and benefits is a useful tool of project governance and accountability. Protegic can help clients during the critical justification stage by providing objective and independent assessment. We bring relevant industry knowledge and best practice business case design methodologies to help clients with their business case.

Business Case Analysis & Development category, Version 43, August 2012 Protegic are currently working with Sydney IVF and Westfield Holdings to analyse the client need and benefit and prepare a Business Case for ICT investment to their respective Boards.

Business Case Analysis & Development category, Version 43, August 2012 Organisation PTG Global (The Performance Technologies Name Group Pty Ltd) Trading Name PTG Global Contact Mr Craig Errey Address Level 16, 207 Kent Street Suburb Sydney State NSW Postcode 2000 Telephone 0292514200 Facsimile 0292517422 Website www.ptg-global.com Email [email protected] ABN 27089738205

Company Background PTG Global is a business consultancy specialising in the areas of business process improvement, user interface design and usability. Operating since 1999, PTG Global is now the largest company of its type in Australia, and is an Australian owned enterprise. Our world class methodologies in high performance user interface and process design (XPDesign) and the IT Blueprint are having a significant positive effect on the design and implementation of technology. Our tagline is ‘making technology work’ and reflects our commitment to making technology usable for people while also ensuring that it is aligned with business objectives and their key performance indicators. Over the nine years that we have been in business, we have built an extensive list of clients – including major enterprise businesses and government agencies at all levels – as well as a wide range of different domains and industries. We produce real business benefits for our customers such as: 100% increase in online conversions, 500% increase in page views and a 5,000% increase in offline lead generation after redesigning a product acquisition website $2,000,000 pa salary saving after redesigning a government transaction service $7,000,000 pa increase in sales for an airline after redesigning the online booking interface 600% increase in online sales for a telco by simplifying the sales message and redemption process 20% increase in customer satisfaction, across almost 2,000,000 customers, following redesign of a retail internet banking service Methods to reduce administration time by 33% and uplift sales by 50% for commercial lending 1,000% increase in online self service for a telco, migrated away from the call centre 50% reduction of misdirection rates for a bank IVR, saving over $500,000 pa in salary costs. Our core services include: Strategic vision and business alignment for technology initiatives Business case development for strategic and tactical programs Business / user requirements and analysis Business Case Analysis & Development category, Version 43, August 2012 Business process improvement User interface design and information architecture Usability Testing Training in requirements gathering, user interface design and usability testing PTG Global is a profitable organisation, and, since 2003, has been investing around 20% of revenue on R andD. Company Accreditation (Optional) PTG Global employs organisational psychologists, business analysts, computer and electrical engineers. Our Chief Operating Officer Ray Bradbery is MBA qualified and has many years experience running and growing large (well-known) organisations. Our senior consultants are all trained in Prince2 project management methodology. Our Managing Director Craig Errey has developed a scientific, repeatable methodology that is used in all projects to inform consistency and quality of deliverables, called XPDesign. Craig holds a Master's Degree in Organisational Psychology from UNSW, is a member of the APS and the APS College of Organisational Psychologists, and is a Registered Psychologist in NSW. He is also an Associate of the University of NSW and Macquarie University. PTG Global was listed in the BRW 2004 Fast100 at position 64. PTG Global placed third in the “IT Secrets” competition run by DCITA. Our project, XPDesigner, for which we have received a $567,000 Commercial Ready Grant from AusIndustry, was recognised by the judges as representing significant innovation. PTG Global is a current member of the following government panels: ICT Multi-Use List (formerly the Australian Government Endorsed Supplier panel) NSW Department of Commerce Queensland Government GITC AGIMO Web Management Services Panel Austrade Information Management and Knowledge Management Panel Department of the Prime Minister and Cabinet Panel for the provision of web design and development services Our interface designs are compliant with the following standards: ISO 13407-1999 - Human-centred design processes for interactive systems ISO/IEC 11581 - Information technology — User System Interfaces and symbol ISO 9241-11-1998 Ergonomic requirements for office work with visual display terminals — VDTs

Business Case Analysis and Development PTG Global's methodology and pool of qualified industrial/organisational psychologists allow us to capture the business needs and demonstrable and measurable deliverables necessary to build a sound business case. We use a technique called the Balanced Scorecard, which identifies four key areas to measure and manage in business: Staff, Customers, Financials and Business processes. This Balanced Scorecard is established prior to application or process development to act as a decision framework for how the process or user interface should operate. This method acts as a decision making and evaluation framework to determine how the process or user interface must be designed to meet KPIs. Business Case Analysis & Development category, Version 43, August 2012 Examples St George Bank: conducted an Audit of the commercial lending processes to identify the causes behind issues with productivity, compliance and user satisfaction. The audit identified a large potential return on investment (50% reduction in administrative time), but also the changes required to achieve the return. Also identified was a potential improved customer satisfaction through reduced time to complete loan applications and reduced error rates. The solution is an end-to-end user interface to sit on top of over 15 discrete IT systems. Suncorp: evaluated the main IVR (Interactive Voice-Response) as the current design was exhibiting high misdirection rates. We created a prototype of two variations in the IVR structure and tested with end users, then refined the stronger model and re-tested, calculating the new misdirection rate. We established the means to reduce the misdirection rates by 50%, resulting in a projected saving of $500,000 per annum.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Pyxis Consulting Group Pty Ltd Name Trading Name Pyxis Consulting Group Pty Ltd Contact Mr Albert D'Castro Address PO Box 858 Suburb Woden State ACT Postcode 2606 Telephone 262888099 Facsimile 262874383 Website www.pyxisconsulting.com.au Email [email protected] ABN 71126406675

Company Background Pyxis Consulting Group Pty Ltd founded in 2007 is an independent professional consulting firm established by Albert D'Castro a leading principal in the Canberra IT market with over 20 years industry-leading experience. Pyxis through its permanent team of experts and specialist continues to enjoy considerable success in providing Consulting and Project Management services to Australia’s Department of Defence and Federal Government agencies. Pyxis specialises in providing innovative and leading edge solutions in a number of business areas including: Systems Integration, Data Centre Storage, Managed ITIL Services, Application Integration, End-to-End Project Management, Scoping and Strategic Planning and Business Solutions. Recent Public Sector clients include: Department of Defence, Australian Customs, Department of Education Employment and Workplace Relations, Australian Tax Office; and Department of Corrective Services. Pyxis Consulting Group sees its role not only as a trusted adviser to its clients through the companies independence from major suppliers, but also as a counterpoint when it comes to independent evaluation of solutions that have been proposed. Pyxis Consulting Group through its accumulated knowledge of its permanent staff understands implicitly the needs and outcomes required within the public sector. As a result, Pyxis has a proven track record of successfully implementing its projects and business solutions. Company Accreditation (Optional) All Pyxis consultants have access to leading research institutions including: . Harvard Business Review . IBISWorld . Gartner . Australian Institute of Management . Standards Australian and International Pyxis staff has professional memberships with a number of industry bodies including: Business Case Analysis & Development category, Version 43, August 2012 . Association of Professional Engineers, Managers and Scientists Australia . Institution of Company Directors . Australian Institute of Project Management . Australian Business Limited – State Chamber – Defence Industry Forum . Australian Information Industry Association In addition, all employees of Pyxis Consulting Group (as a result of company policy) hold formal qualifications in industry-shared methodologies, tools and techniques including: . Registered Project Manager /Master Project Director (Australian Institute of Project Management) . UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2) . Project Management Body of Knowledge (PMBOK) . Project Management Professional certification through the Australian Institute of Project Management (AIPM) . Information Technology Infrastructure Library (ITIL) . Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified)

Business Case Analysis and Development Pyxis Consulting Group has extensive experience in Business Case Analysis and development. The company has a standard methodology of creating business cases and a range of tools for financial modelling and estimating. Pyxis’ emphasis is on the analysis of risk, feasibility, alternative options, costs and resource impact. Once a business case is approved the company will include advice on how to update and monitor the business case throughout its project lifecycle. Other areas where Pyxis Consulting Group concentrates to add value to the organisation’s strategic goals and objectives include: - Risk assessment and mitigation strategies including New Policy Proposals - Project cost analysis; - Resource estimates and availability; - Full review of the information flows, business systems processes, integration issues and Training; - assessment of the capabilities and business process changes needed to improve information capture and use; and - Gap Analysis to identified the necessary actions to transition from the current state to the required state. Recent examples include: Department of Environment and Heritage – PMO specialists introduced new ICT initatives in line with technology plans. In line with departmental foward planning our specialists analysed technology trends, determined technology ROI and assess the impact of departmental functional outcomes, connectivity, resources, training and logistics. Migration paths we identified to show the impact on legacy systems.

Business Case Analysis & Development category, Version 43, August 2012 Australian Communications and Media Authority, the Department of the Environment and Heritage, Department of Defence (Capability Division) and more recently IBM for the Department of Health and Ageing and Australian Customs.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Resolution Consulting Services Name Trading Name Resolution Consulting Services P/L Contact Mr Peter Hoefer Address PO Box 158 Suburb Dickson State ACT Postcode 2617 Telephone 262530515 Facsimile 262530515 Website www.resolutionconsulting.com.au Email [email protected] ABN 64081965648

Company Background RCS is a specialist provider of management consulting services for public sector agencies and government businesses. RCS has been operating in Canberra and Sydney for the past seven years and has a core capability of ten consultants and a full time business manager. We have established an effective network with other service providers to access additional skills and resources to increase our core capability when required to ‘ramp up’ for larger projects. Our major clients are from Federal, ACT and NSW government and include: Departments of Employment and Workplace Relations, Agriculture, Fisheries and Forestry Australia, Immigration and Multi-Cultural Affairs (DIMA), Health and Ageing, ANAO, Australian Electoral Commission, and the NSW Roads and Traffic Authority (RTA). RCS is an Endorsed IT Supplier with the Department of Finance (ESA) and is a member of: - ComSuper’s ICT Panel; - ATO’s Financial Services Panel; - Defence Financial Services Panel; - National Blood Authority Management Consulting Panel; - DIMA’s ICT Advisor Panel; - Department of Human Services ICT Services Panel; - Finance and Administration’s Financial and Accounting Services Panel; - Health and Ageing’s Finance and Audit Services Panel; - Transport and Regional Services Financial Services Panel; - NSW RTA’s Financial and Audit Services Panel; and - ANAO’s panel of consultants for Performance Audit Services. RCS has established an excellent reputation with key clients evidenced by the fact that over 90% of engagements are repeat business. We have been a very active and successful service provider in the Commonwealth Government market for the past seven years and have excellent future business prospects.

Business Case Analysis & Development category, Version 43, August 2012 Company Accreditation (Optional)

Business Case Analysis and Development RCS has developed a number of business cases and supporting cost/benefit analysis for ICT funding submissions, including: - ComSuper – Superannuation administration systems ($30m in 2007-08 budget); and - ABS - HR replacement (likely to be postponed until 2009-10 budget). We have also provided advice to the ABS for a number of other proposals such as the 21st century statistical services (2008-09 budget). RCS has developed a high level of expertise with the AGIMO business case and cost model templates including: risk management, qualitative benefits, and economic analysis. Our financial and cost analysis is highly regarded by Finance Budget Group. RCS has developed an advanced capability with financial modeling and comprehensive cost methodology for ICT projects. RCS is a specialist with preparing business cases, cost models, and funding submissions. We have a successful track record over the past seven years of achieving excellent funding outcomes for agencies. Other relevant projects include: - ComSuper – Funding Review ($30m in 2007-08 budget); - AFP – Majura Property Development ($400m bid in 2008-09); - DIaC – Villawood Detention Centre Redevelopment ($175m bid in 2008-09); - RFDS – sustainable financial position ($154m in 2007-08 budget); - Aboriginal Hostels Limited – development of new secondary education and renal dialysis hostels ($65m in 2007-08 budget); - Australian Electoral Commission – Funding Review ($40m in 2005-06 budget); - National Blood Authority – funding Review ($18m in 2005-06 budget - $4m base increased to $10m p.a.); and - Aged and Community Care – Funding Review ($45m in 2002-03 budget).

Business Case Analysis & Development category, Version 43, August 2012 Organisation Revolution IT Name Trading Name Revolution IT Contact Mr Jamie Duffield Address Level 7, 170 Queen St Suburb Melbourne State VIC Postcode 3000 Telephone 0396002566 Facsimile 0396002533 Website www.revolutionit.com.au Email [email protected] ABN 32107913342

Company Background Revolution IT is the leading Quality Assurance and Testing, management consulting firm in Australia. We help our clients deliver IT projects and have core offerings across Project Management, Requirements Management and Application Testing. We have over 250 staff and offices in Melbourne, Sydney, Brisbane, Canberra, Adelaide and Singapore. Our offering includes delivery consulting, methodologies, tool solutions and training and have worked with over 100 public sector and private sector organisations across Australia. We have various engagements models ranging from providing experienced consultants onsite through to offsite and offshore solutions. We have been the leading HP Software Platinum Partner for 4 years running and are a reseller, 1st line technical support, training and services partner. We are also partners with IBM Rational, Oracle, Agile Academy and SAP and have chosen these strategic partnerships to underpin our solutions. Company Accreditation (Optional) Revolution IT has the following accreditation's; - HP Software Platinum Partner (reseller, certified training, 1st line support, services) - IBM Rational Partner (reseller, services) - SAP Partner (Services) - ORACLE Partner (Services) - AtTask Partner (reseller, services) - Agile Academy Training partner - ISTQB Certified Trainer (Testing and Business Analysis courses) - Australian Computer Society Company Member

Business Case Analysis and Development Revolution IT has extensive experience in developing and writing business case documentation. We have been engaged by many of our 100+ public and private sector clients across Australia to provide these services, including: + Elicitation, analysis and validation of requirements + Development of business case documents with high level business requirements and solution options and recommendations, where appropriate + Training in ISEB BA Foundation Certificate Case Study 1 Project Name: Miscellaneous projects at DEECD The Victorian Department of Education and Early Childhood Development (DEECD) has engaged Revolution IT on numerous occasions to assist with the development of business case documentation for new project initiatives. In all of these cases, Revolution IT is required to use the existing templates and methodology in place at DEECD to conform to their ICT Governance processes. Case Study 2 Project Name: LayByIt Revolution IT has been engaged by LayByIt, a start-up company, to development a business case for a new project initiative. Revolution IT has suggested the following format be

Business Case Analysis & Development category, Version 43, August 2012 adopted for this business case: introduction, management summary, description of the current situation, options considered, analysis of costs and benefits, impact assessment, risk assessment and recommendations. Appendixes will be included as required.

Business Case Analysis & Development category, Version 43, August 2012 Organisation RNC Global Projects (RNC Pty Limited) Name Trading Name RNC Global Projects Contact Mr Ray Trevisan Address MLC Centre, 19-29 Martin Place Suburb Sydney State NSW Postcode 2000 Telephone 0292381990 Facsimile Website www.rncglobal.com Email [email protected] ABN 18086411467

Company Background RNC is an Australian specialist project and program management company that has been successfully operating for over 13 years. With a mix of permanent and contract staff, the company is presently serving in excess of 29 customers and has over 70 project and program managers in the field. Headquartered in Sydney, RNC has personnel located in every major Australian capital and operates in international markets in accordance with client needs. RNC was founded in 1999 by Diane Dromgold. After many years of delivering projects and programs with Federal Government, KPMG and other top tier organisations, Diane noticed a disturbing trend surrounding project and program management disciplines. Far too much focus was on reporting, documentation and project GANNT charts instead of delivering an actual result. Diane founded RNC – a “Really Nice Company” – to enable her customers to focus on what makes projects and programs really matter – a successful outcome. We totally understand what it takes – to work with and collaborate with others who possess the aptitude and the attitude to succeed – the “x” factor of project and program managers. Since then, Diane and the RNC team have made it their primary goal to deliver success on the client’s terms over Company Accreditation (Optional)

Business Case Analysis and Development Project and program business cases are in effect requests to divert budget from other areas and that deserves a robust explanation and plan for achieving the stated benefits. The key criteria is to establish the business case as relevant, readable, honest and measureable – once it is robust and defensible, we can then move forward. RNC has developed a leading capability in this area. It is a specialist’s skill and not a capability vested in most business analysts. We have extensive experience in this area and look forward to the day when this fundamental step is embedded in governance and operations for our clients, who have included: RailCorp had a history of challenging and difficult projects. They wanted a business case model that incorporated all aspects of planning (financial, project, resourcing, change, adoption, benefits, governance and reporting).

Business Case Analysis & Development category, Version 43, August 2012 RNC consulted with stakeholders and using industry and expert knowledge suggested a business case template. The suggestion was adopted without change and RNC was engaged to deliver it enterprise wide. The business case template remains in use and is required before any funding is made available. Lloyds international After the GFC, Lloyds needed to ensure all projects and programs were based on sound business cases. RNC devised a business case approach, funding schedule, assessment at regular intervals and the template to support it. The template was subsequently adopted by Lloyds head office and rolled out globally.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Ross Human Directions Ltd. Name Trading Name Ross Human Directions Contact Mr Peter Madden Address Level 1, 243 Northbourne Avenue Suburb Lyneham State ACT Postcode 2602 Telephone 0262689999 Facsimile 02626897777 Website www.rosshumandirections.com Email [email protected] ABN 25003758709

Company Background Ross Human Directions (RHD) is a fully owned subsidiary of Chandler Macleod Group, one of the largest Australian owned [ASX:CMG] human resources companies in the region. The Consulting Division of RHD (Ross) provides management consulting, professional ICT solutions and technology services. The company has offices in Canberra, Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin, Hobart, Auckland, Singapore, Hong Kong and Dublin. Ross is an ICT management consulting group that is independent of all the major ICT vendors. It was formerly known as Spherion Technology Solutions, Interim Technology Solutions and Computer Power. Ross’s consultants generally have over twenty years experience on various industry and government projects both in Australia and overseas. They have worked as Project and Portfolio Managers, Business Analysts and ICT Change Managers in government, finance, human services, health, overseas aid, defence, mining and infrastructure sectors. Company Accreditation (Optional) Ross’s Quality Management System is certified to AS/NZS ISO 9001:2000. The majority of Ross’s consultants hold formal qualifications and Project Management Professional certifications (RegPM, CPPM, MPD) from the Australian Institute of Project Management. Many are members of the Australian Computer Society. The company ensures the consultants have knowledge of AS 8015- 2005: Corporate governance of ICT including quality, security, service and risk management. The consultants generally have experience with or are certified as trained in OGC Gateway Review processes, P3M3, OGC PMM PRINCE 2 methodology, PMBOK and/or ICT management and service delivery ITIL knowledge.

Business Case Analysis and Development Ross consultants have worked on feasibility studies, project initiation proposals, project management plans, requirements analysis, risk and return on investment analysis, cost benefit analysis and business case development on a variety of government and industry projects. One recent example is the development of the ICT business case for the Australian Civilian Corps (ACC) for the Australian Agency for International Development. This involved holding stakeholder workshops, developing a risk matrix, business mapping, scenario development, cost benefit analysis, market survey and documentation of the business case including a project plan to purchase an appropriate COTS or SAAS to meet the ACC business requirements. A second example is business case analysis and development for the Department of Agriculture, Fisheries and Forestry.

Business Case Analysis & Development category, Version 43, August 2012 Three Business Cases were developed for submission to the DAFF governance authority – a pilot for a business intelligence capability for Enterprise Systems, a pilot for the use of tablets by the DAFF executive and a pilot of a regional implementation of a document and record management system. This involved extensive liaison with stakeholders and vendors, research and the detailed analysis of costs, benefit and risks. All three business cases were accepted and approved.

Business Case Analysis & Development category, Version 43, August 2012 Organisation RPV Consultants Pty Ltd Name Trading Name RPV Consultants Contact Mr Greg Corliss Address 4/1 Gordon Street Suburb Canberra City State ACT Postcode 2602 Telephone 261613346 Facsimile 261611191 Website www.rpv.net.au Email [email protected] ABN 97117432354

Company Background RPV Consultants is a specialist consulting company focusing on providing expert advice in ICT Architecture, Commercial and Financial Management (inc tendering), Program and Project Management and IT Service delivery . We believe in delivering results for our clients by providing high quality people at rates to provide value for money. Our goal is to be recognised as the leading practice for Australia’s Federal Government Agencies in the provision of trusted advice in the delivery of ICT services. To achieve this, RPV employs senior people in our areas of speciality. In addition to having significant practice experience, RPV staff are accredited in their areas of speciality and maintain relevant industry accreditations including ITIL Masters, Chartered Accountants, MBA, Prince Certification etc... Despite commencing in 2006, RPV has already established a strong track record of delivering high value services to organisations including CSIRO, Department of Defence, Service Point, Department of Agriculture, Fisheries & Forestry and the Department of Immigration & Citizenship etc. RPV believe in using a multidisciplinary approach to the provision of services. The skills encompassed within the firm represent the ICT lifecycle from development of the business case, through requirements development and definition, planning, project management transition and ongoing services management. Company Accreditation (Optional)

Business Case Analysis and Development RPV’s consultants have developed a number of business cases including upgrading ICT capabilities, extending contracts, selection of technology options and system decommissioning. Our experience includes the development of business cases under Defences’ 2 pass process, development of ministerial submissions, analysis of various technology / solution options and both qualitative and quantitative estimation of business benefits. Our approach is to use a multidisciplinary team of experts in fields such as ICT architecture and systems development, transition management, commercial management including tendering, service delivery (ITIL and ITSM) and, benefits realisation. In developing business cases, RPV consider all aspects of the proposal including the organisation’s ability to change and or provide the capability, the financial and risk management, various systems and delivery options, tendering, market conditions etc..

Business Case Analysis & Development category, Version 43, August 2012 RPV has also been requested to review a number of ICT submissions for agencies, such as CSIRO, to confirm the validity of business cases developed by their program areas. Examples include: 1. Joint Project 2054. RPV developed the business case and ministerial submission to deliver an upgraded messaging capability to Defence. After being suspended in 2003, Defence required the development of a business case for Ministerial approval to recommence the project. The business case was developed to conform to Defences’ 2 pass process for major capital acquisitions. 2. RPV is currently developing the business case to change the service delivery framework and underlying contractual framework for the CSIRO BETR program and the extension of telecommunication contracts and has recently completed the extension of print services.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Salinger Consulting Pty Ltd Name Trading Name Salinger Privacy Contact Ms Anna Johnston Address PO Box 644 Suburb Crows Nest State NSW Postcode 2065 Telephone 290432632 Facsimile 294395399 Website www.salingerprivacy.com.au Email [email protected] ABN 84110386537

Company Background Established in 2004, Salinger Privacy is a boutique consultancy, offering specialist privacy consulting services including Privacy Impact Assessments, privacy audits, and privacy training. Our Director Anna Johnston is acknowledged as one of Australia’s foremost experts on privacy law and practice. Anna is a former Deputy Privacy Commissioner and the immediate past Chair of the Australian Privacy Foundation. Her qualifications include a first class honours degree in Law and a Masters of Public Policy with honours. Our other consultants, Lucy Blamey-Scott and Andrea Calleia, also have specialist privacy knowledge and experience gained working in the Office of the NSW Privacy Commissioner. Our recent Australian Government clients have included The Treasury, the Attorney-General’s Department, ACMA and AusCheck. Find out more about us at www.salingerprivacy.com.au Company Accreditation (Optional)

Business Case Analysis and Development We conduct Privacy Impact Assessments (PIAs) to assess the privacy risks posed by new projects. When incorporated into the early stages of a project, a PIA can help ensure privacy risks, and options for minimising those risks, are identified and quantified as part of the overall business case. We not only assess the proposal’s compliance with privacy laws, but also respond to public concerns about the wider implications of technological, legal or policy initiatives for the level of surveillance and monitoring of individuals in society. Our PIAs also assess the privacy control environment – the policies, procedures and structures which will affect accountability for privacy compliance once the project is in operation. One recent significant PIA we completed for the Australian Government was an assessment of the detailed design phase for Standard Business Reporting, a $10M project headed by Treasury partnered with IBM. We worked closely with the project personnel to ensure privacy risks were identified quickly, and addressed by way of amended system design and consequent revisions to the business case. Another recent PIA we conducted was for the Australian Communications & Media Authority on the ENUM (Electronic Telephone Numbering) Trial. Assessment of the privacy risks we Business Case Analysis & Development category, Version 43, August 2012 identified, and the options available to address those risks, will form part of the Australian Government’s final decision on whether a sound business case exists to support rolling out ENUM in the wider community.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Serenidad Consulting Pty Ltd Name Trading Name Serenidad Consulting Pty Ltd Contact Ms Nola Hennessy Address PO Box 4353 Suburb Kingston State ACT Postcode 2604 Telephone 0418217977 Facsimile 0262276345 Website www.serenidadconsulting.com Email [email protected] ABN 75140517255

Company Background Serenidad Consulting Pty Ltd (SCPL) is a Small to Medium Enterprise, Australian company, formed in January 2010 to provide a unique and focused international consultancy service in excellence, great leadership and positive personal power. SCPL’s strength and capability is founded in having a team that leads by example, remains committed to 100% client satisfaction and consistently delivers services and products in a timely, cost-effective, efficient and professional manner. SCPL’s Managing Director holds a Secret clearance valid until 2015 and has previously held a Top Secret (NV) clearance. Our other consultants’ clearances include undisclosable high- level international clearances, Top Secret (NV), Secret and Confidential. Our most senior consultants have also previously held Cabinet-in-Confidence clearances. SCPL consultants are formally trained and/or possess years of experience in several ICT project methodologies e.g. PRINCE2, MS Project, PMBOK. Their skills encompass all the major ICT practitioner disciplines - language programming, database programming, systems analysis, systems engineering, applications development, management information system design and development, networking (LAN and WAN), data analysis, business analysis, project management, program management and directorship, ICT training and education, configuration design and assurance, and strategic analysis and governance. Company Accreditation (Optional) The risk and quality management systems adopted by SCPL are in keeping with AS/NZS ISO 31000:2009 and AS/NZS ISO 9001:2008 respectively. SCPL is underway in gaining full certification under AS/NZS ISO 9001:2008.

Business Case Analysis and Development Within the broader business risk advice and support services that SCPL provides to its clients, ICT business case research, analysis and development form a fundamental component. SCPL’s consultants also have extensive knowledge of business cases from a finance/accounting perspective, in addition to a wealth of hands-on experience in evaluating business cases developed by others and making enterprise-level decisions based on these evaluations. SCPL’s Managing Director has received formal training in development of Australian Government New Policy Proposals. Together with one other of SCPL’s most senior consultants, successful training in Government budgeting and financial management has been complemented by decades of senior financial leadership and management roles. SCPL’s team of consultants also includes a current tertiary trainer and educator

Business Case Analysis & Development category, Version 43, August 2012 (under- and post-graduate). In the introductory IT unit taught at University of Canberra an overview of business case analysis is provided to all under-graduate students. SCPL consultants have recently completed the following relevant client activities: 2010 (Defence) – spawned, researched and documented a solid business case for the “Base Safety Domain” – a holistic safety management system and suite of associated products, for implementation at all Defence Bases. 2009 (Defence) – using the Defence Management Review report and strategic imperatives set by the Defence Committee, a thorough analysis was undertaken of shared and unique business services delivered within Defence. A formal discussion paper was prepared for the Diarchy together with both a strategic business model and operational-level business delivery models for each proposed shared service.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Smartnet Pty Ltd Name Trading Name Smartnet Contact Ms Suzanne Roche Address 4/18 Captain Cook Cres Suburb Manuka State ACT Postcode 2600 Telephone 408232862 Facsimile 262956903 Website Email [email protected] ABN 40121011407

Company Background Smartnet is a specialist solution and business process improvement advisor. We offer expertise in the development of end to end business technology solutions, including - provision of strategy, policy and business case advice - analysis of business process and business re-engineering options - consideration of stakeholder and potential third party issues - establishment and review of supporting governance structures - infrastructure and content options - execution advice and support - evaluation and review of program and project effectiveness. The principals of Smartnet have extensive experience in the design and delivery of e-government services, including a deep understanding of best practice solutions in Europe, Asia and North America. Smartnet works with clients to optimise business outcomes using a combination of proven, modern technologies and business process re-engineering. We assist clients through the project execution, transition and benefits realisation process. Smartnet’s clients and reference projects include government, healthcare, identity, homeland security (customs and law enforcement), airline operations, transit, finance and logistics. We have extensive experience in areas including privacy, online service delivery, PKI security, registration management, contact/less smart cards, and RFID technologies and standards. We are very familiar with the operations of Government and have excellent credentials with privacy and consumer advocacy groups. Company Accreditation (Optional) Member of NSW Government Expert Panel for Performance Reviews and Management Consultancy

Business Case Analysis & Development category, Version 43, August 2012 (Deignated as specialists in program reviews; strategy, planning and risk analysis of infrastructure and major projects; service delivery improvement and organisational capability review(including business process improvement); and policy, economic and buisness case analysis and developmentt.

Business Case Analysis and Development Smartnet has broad business case development experience, across both the public and private sectors and in a range of content/industry areas (including ehealth, service delivery reform, aged care, electronic claiming). Our experience includes complex, large scale business case analysis, involving stakeholder consultation and the development of public-private engagement models. We also have substantial experience in business case review, re-alignment and benefit realisation. Our methodology takes into account organisation strategic and business objectives, qualitative and quantitative impacts and risks, contextual issues, stakeholder and third party considerations, business process and business re-engineering implications (where appropriate), and analysis of benefits realisation milestones. Smartnet has extensive experience in the economic assessment of savings and trade-off options, including those aspects relevant to other stakeholders, and how these weigh on business case development. We are experienced in developing, comparing and assessing various options and scenarios as part of the business case development process. We give careful consideration to practical implementation and operational issues that impact the business case and signal potential risk and issue mitigation requirements – including legislative and regulatory issues. We have been involved in the development of public sector business cases for Medicare Australia, Centrelink, the Department of Human Services (Commonwealth), the Department of Human Services (Victoria), and the Commonwealth Department of Health and Ageing. We have also developed business cases for a number of Australian and international private sector organisations. Smartnet is familiar with the AGIMO business case development framework and has been involved in the initiatives which have applied this framework.

Business Case Analysis & Development category, Version 43, August 2012 Organisation SMS Consulting Group Limited (SMS Name Management and Technology) Trading Name SMS Management and Technology Contact Mr John Kennedy Address Ground Floor, 8 Brindabella Circuit Suburb Canberra Airport State ACT Postcode 2609 Telephone 262797100 Facsimile 262797101 Website www.smsmt.com Email [email protected] ABN 17006515028

Company Background SMS Management & Technology (SMS) [ASX:SMX] is Australia's largest publicly listed consulting, technology services and enterprise solutions company. SMS has revenues in excess of $247 million and around 30% of this revenue dervies from our services in the government sector. SMS employs over 1,400 professionals through offices in Canberra, Melbourne, Sydney, Brisbane, Mackay, Adelaide, Hong Kong and Vietnam. Established in 1986, SMS helps its clients improve their business performance through the implementation of strategy and the delivery of business and technology projects. Industry expertise spans the government, defence, health, financial services, ICT, utilities, mining, gaming and infrastructure sectors. In the Governement sector, we specialise in assisting agencies to implement new initiatives and new policy. SMS delivery is organised along practice lines – Business Process Improvement, Opertaional Learning and Change; Program& Project Services, Application Development, Information and Data Management, Systems Integration and Customer Realtionship Management. The practices all have Prinicpal Consultants and are supported by delivery management which ensures delivery quality is actively managed. What makes us different? SMS Management & Technology differentiaties by: • Providing services that focus on Strategy Implementation and Project Delivery • Providing targeted, end-to-end management and technology services • Offering ‘Delivery Excellence’ and services designed to improve business performance • Being a clear alternative to multinational firms • Continuing to leverage our resources, intellectual capital, infrastruture and financial strengths as compared to smaller firms • Maintaining vendor independence, while supporting a client’s technology preferences • Working collaboratively with our clients to deliver outcomes and practical results • Employing experienced and multi-disciplined professionals working within a culture which focuses on client success

Business Case Analysis & Development category, Version 43, August 2012 • Specialising in Policy Implementaton Partnering Company Accreditation (Optional) SMS's Quality Management System is certified to AS/NZS ISO 9001:2000 standards. SMS is one of only 15 companies in Australia accredited as a registered Project Management Organisation by the AIPM.. All SMS consultants have access to leading research institutions including Gartner and Harvard Business Review: In addition, the majority of SMS consultants hold formal qualifications in industry-shared methodologies, tools & techniques including Registered Project Manager /Master Project Director (Australian Institute of Project Management);/ PRINCE2/ P3M3/ MSP; Project Management Professional certification through the Project Management Institute; Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified).

Business Case Analysis and Development SMS has a business case analysis and development capability consisting of more than 200 consultants experienced in business case development and an internal business analysis knowledge base that provides an extensive resource from which consultants can access best practice models and relevant case studies. SMS adopts a client focussed, vendor neutral approach to business case engagements and works in partnership with clients to achieve excellence. In engaging SMS, our clients have access to a company that offers knowledge, expertise and energy to engagements with a focus on best practice outcomes and an emphasis on knowledge transfer. SMS has successfully completed numerous business case analysis and development engagements including: * Developing business cases to address implementation of hosted IT infrastructure, enhanced IT support services, IT test & development capability, disaster recovery & business continuity planning, and capability development for Australian Energy Market Commission. * Developing a business cases for access to core systems and infrastructure available from other Emergency Service Organisations and the Department of Justice for Victoria State Emergency Service. * Developing a business case for Medicare Australia to implement text messages and email communications between DHS and its clients, and identifying cost-effective ways to achieve the desired result.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Strategem Management Consultants Pty Ltd Name Trading Name Strategem Management Consultants Contact Mr Leigh Edwards Address Level 6, 356 Collins Street Suburb Melbourne State Victoria Postcode 3000 Telephone 409862058 Facsimile 398886968 Website www.strategem.net.au Email [email protected] ABN 54964256036

Company Background Headquartered in Melbourne and with staff across Melbourne and Canberra, Strategem Management Consultants (Strategem) is an Australian management and technology consulting services company providing hands-on service and advice to Australian businesses and Government. Combining experience and comprehensive capabilities across a broad range of industries and business functions, our consultants collaborate with clients to define, develop and implement projects which improve performance and reduce costs. Strategem offers a wide range of management consulting and program/project management services with expertise across most aspects of management and technology consulting, business service delivery and operations. Our consulting advice is pragmatic and focussed on implementation of outcomes. We aim to form long-term, strategic partnerships with our clients offering continuous improvement and ongoing value. We provide objective and fact-based advice and have no affiliations with ICT product and service providers. Company Accreditation (Optional) Strategem partners and consultants have memberships to the following professional organizations: - Project Management Institute - Australian Institute of Management - Australian Computer Society - Society of Certified Practicing Accountants

Strategem consultants are conversant with the methodologies and typically have accreditations associated with the following organisations: - Office of Government Commerce (UK) – Project Management Method, PRINCE2 - Project Management Institute – The Standard for Program Management - Project Management Institute – PMBoK Guide - AS8015 – Corporate Governance of Information and Communication Technology - OCG Information Technology Infrastructure Library – ITIL

Business Case Analysis & Development category, Version 43, August 2012 - Information Systems Audit and Control Association – CobiT - Kaplan and Norton Balanced Scorecard

Strategem is also an accredited member of the Victorian Whole of Goverment eServices Panel. Consultants typically hold post-graduate qualifications in Business, Management or Information Technology.

Business Case Analysis and Development Strategem consultants have worked with a number of private and public sector clients developing ICT concept briefs and business cases in line with strategic objectives. We generally use client methodologies and frameworks and are conversant with the AGIMO ICT Business Case Guide. Strategem consultants participated in a number of project reviews for Telstra to assess results in line with business case expectations. During the course of the reviews recommendations were made to revise processes, data collection and decision criteria to improve outcomes and budget planning. These recommendations involved the incorporation of comparative ROI, EVA, TCO and TVO analysis techniques. Strategem consultants have been involved in business case development at VicRoads, Department of Justice and State Trust Office in Victoria. Our recent engagement with VICROADS involved the development of a multi-million dollar IT investment proposal using Investment Logic Mapping techniques, and followed the Victorian Department of Treasury and Finance Investment Guideline Methodology. This process resulted in the deliverable of a clear and logical document outlining: the need for the investment, its alignment with the business objectives and the new assets and business changes necessary to deliver the identified benefits. Strategem also utilized experience in the use of Monte Carlo based simulation techniques to better provide for the risks inherent in any project, and to take account of specific project risks. This technique typically provides more reliable project estimates of funding required. Strategem consultants have also been involved in the preparation of concept brief and business case papers for small to medium sized projects at Customs and the ATO. Emphasis on identifying, defining and documenting the project purpose, stakeholders, intent, scope, draft blueprint design, deliverables, options, risks, benefits, costs, governance, and timelines were inherent in the work.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Stratica International Pty Ltd Name Trading Name Stratica Contact Mr John Rundell Address Level 2, Professional Chambers, 120 Collins St, Suburb Melbourne State VIC Postcode 3000 Telephone 396605700 Facsimile 396636609 Website www.stratica.com.au Email [email protected] ABN 73095136208

Company Background Stratica was established in November 2001 and is a specialist consulting firm that is primarily focused on the provision of independent quality strategic sourcing, risk, governance, and information security advice. The key services offered by Stratica include: IT Strategy, Information security, IT performance management, outsourcing advice, risk assessments, project reviews, governance, contract renegotiation advice, market price ; service level assessments, and business continuity. Stratica has a scalable team of 15 + fulltime equivalent (FTE) senior staff who have worked together for a number of years on major projects ($250,000+ engagements) and smaller projects, and who have been required to handle multiple projects and of varying complexity. Stratica undertakes major projects for leading Australian Public Companies (such as Orica, Blue Scope Steel and Worley Parsons) and for various State Government departments (such as Victoria’s DTF/DPC, DOI, and Essential Services Commission) Company Accreditation (Optional) Stratica’s business processes are ISO9001 accredited.

Business Case Analysis and Development Stratica regularly assists clients in developing business cases, while focusing on overall business strategy. Stratica has considerable experience developing business cases for both the private and public sector that are robust and complete, satisfying internal and external requirements (for example using staged gateway processes, AGIMO business case guide). Stratica ensures option evaluation against criteria including the financial and non-financial costs and benefits of each, applying our hands-on experience of using specific measurement and quantification techniques. Our approach extends to assessment of cash flow sensitivity, quantification of risk and calculation of optimism bias, consistent with Federal government requirements. The preparation of effective business cases requires a disciplined approach to a complex process, (for example as part of a major procurement exercise), which our consultants are able to lead, manage and support. Recent projects include:

Business Case Analysis & Development category, Version 43, August 2012 Orica - Assisted Orica in developing a business case for a global HR system, which was used as a basis for a submission to the Orica Board to seek approval for the development of a central and global HRIS. BlueScope Steel – Assisted BlueScope Steel by developing a business case for sourcing ICT services. This included establishment of internal cost baselines, review of internal cost baselines against external companies, evaluating various sourcing options and recommending a sourcing approach.

Business Case Analysis & Development category, Version 43, August 2012 Organisation STRATSEC.NET PTY LTD Name Trading Name stratsec.net Contact Mr Sean Wood Address Unit 1, 50 Geils Court Suburb Deakin State ACT Postcode 2600 Telephone 0262608878 Facsimile 0262608828 Website www.stratsec.net Email [email protected] ABN 14111187270

Company Background Established in 2003, stratsec is one of Australia’s leading independent providers of information risk management services; at the forefront of the information security sector in Australia and the SE- Asian region. Our merger with SIFT in early 2009 further broadened our capability and capacity in the technical sphere of ICT security. We now operate with an employee base of around 50 staff. Our highly skilled and qualified consultants have extensive experience in the successful delivery of large-scale information security, identity and continuity management programs across both public and private sectors. Based in Canberra with offices in Sydney, Melbourne and Singapore and a presence in Perth and Malaysia, our charter is to elevate security and information security management in government and business through a unique, strategic approach: driving business-led solutions enabled by technology. This innovative approach enables our clients to integrate their security programs with their business objectives and operating environments. stratsec delivers services to state government agencies, almost all federal government agencies, along with overseas clients Microsoft, SAIC, SanDisk and the Malaysian Government. stratsec has also worked with several financial institutions and commercial clients, alongside its government and international clients. Company Accreditation (Optional) stratsec consultants have demonstrated their high level expertise and skills for clients on several ICT security engagements; providing the required services in accordance with professional and industry standards as follows. We have the current certifications/accreditations and can be provided upon request: • Canberra office is approved as a Defence RESTRICTED operating facility • Canberra office operates an ISO 9001 Quality Management system through SAI Global; all other stratsec offices to shortly undertake accreditation requirements • Our Canberra office is ISOIEC 17025 accredited • Canberra has a DSD-approved and licensed Australasian Information Security Evaluation Facility (AISEF) to conduct Common Criteria IT security evaluations. • We are close to being approved (under our NATA ISO 17025 status) as a Digital Forensics facility (also in Canberra) – expected in Nov/Dec 2009. • We have submitted our PCI-DSS application (expected Nov 2009) • We have also submitted an application to be approved as a FIPS140 testing laboratory (testing and site visit expected in Nov 2009). At stratsec we also have a very well qualified and accredited team of over 40 consultants who possess a wide range of tertiary and industry qualifications, and maintain a range of formal security and technical qualifications.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Over many years stratsec has provided independent advice to clients who are developing an ICT strategy and/or business case for procurement and/or implementation. As stratsec does not partner with any vendor or reseller we are able to provide consulting advice free of third party pressure or alignment. We have assisted government and commercial clients adhere to best practice (including the ISM – formerly ACSI33) when developing ICT policy, and provided ICT solution options which ensure feasibility and are driven by the business need. stratsec provides documented risk management advice in accordance with AS/NZS 4360:2004. Recent projects include developing a business continuity management framework for Department of Health and Ageing; which included the development of associated business processes and supporting guidelines and a Business Continuity Plan (BCP) template document, aligned with the Australian National Audit Office’s Better Practices Guide to Business Continuity, ‘Keeping the Wheels in Motion’. Medicare Australia (previously the Health Insurance Commission) contracted stratsec for their information and security management project: whereby stratsec investigated the business need for handling PROTECTED information; the current ability of the organisation to appropriately handle, manage and transmit PROTECTED information (considering existing processes and technology); and potential solutions to better enable Medicare to conduct such activities. Medicare also contracted stratsec to perform an audit/review of their eBusiness Gateway environment including physical and IT security measures against Commonwealth security requirements.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Synergy Management Solutions Name Trading Name Contact Mr Philip Dartnell Address Suite 128, 2 Endeavor House, Captain Cook Crescent Suburb Manuka State ACT Postcode 2603 Telephone 261083665 Facsimile 299557690 Website www.synergymanagement.com.au Email [email protected] ABN 40092534793

Company Background Synergy Management Solutions is a Sydney based consulting and professional services company. Synergy has a national and international project history and delivery capability, predominantly around the provision of ICT related services. Synergy has an underpinning ethos of facilitating successful business process, systems or cultural change through the application of our Integrity Management methodology and by using Applied Project Management techniques. These have been developed by Synergy’s Founder and Managing Director, Ms Susanne Moore, based on many years of experience in managing large scale complex ICT projects, change programs and commercial client-vendor relationships. Synergy was incorporated in 2000 and has been financially viable since inception in 1997. Synergy’s experience has been gained over many years across multiple industry sectors: GOVERNMENT Sydney Water Corporation Qld Dept of Natural Resources Australian Dept of Defence Dept of Agriculture, Fisheries & Forestry NSW Dept of Primary Industries (DAFF) TAFE QLD, Brisbane Software Engineering Australia (SEA)-Qld Country Energy NSW BANKING AND FINANCE Kasikorn (Thai Farmers Bank), Thailand American Express Sydney and Hong Kong INSURANCE Insurance Australia Group INFORMATION & COMMUNICATIONS TECHNOLOGY StayinFront, Sydney Mincom, Brisbane CITEC (Qld government) Bay Technology, Brisbane BEA, Thailand Alcatel, Sydney Unisys Australia EDUCATION Business Case Analysis & Development category, Version 43, August 2012 University of Newcastle Macquarie University Company Accreditation (Optional) Synergy’s QMS aligns to ISO9001:2000 and is used as the basis for managing Synergy’s policies, internal processes, client engagement processes and delivery of consulting services. All Synergy people are empowered to identify and promote innovation and process improvement opportunities. Synergy’s MD (Susanne Moore) was a sitting member of the sub-committee that authored AS- 8015-2005: Corporate Governance of ICTand currently sits on AS sub-committee for IT-030-04 ICT Governance of ICT Contracts. Ms Moore was also the founding member of the Queensland branch of PMI, has presented papers at AIPM symposiums and was involved in discussions regarding the introduction of ITIL into Australia. Synergy has not specifically sought accreditation to various industry methodologies such as PRINCE2, CMMI, P3M3, ITIL etc as we believe that these frameworks only define the start point for establishing the relevant core competencies within an organisation and do not address many of the people skills so essential to enabling organisational capability. Notwithstanding, our people are very experienced and our own methodology (Integrity Management) is substantial. We not only know the mainstream methodologies and frameworks such as PRINCE2 and PMBOK in substantial detail, we have higher level business and people skills that ensure these methodologies actually facilitate successful execution.

Business Case Analysis and Development Synergy consulting staff include Business Analysts and Project Managers who have had substantial experience in the hands-on development of a wide array of business cases for ICT related business initiatives across numerous industry sectors, both public and private. Synergy has also developed business case templates for analysing and justifying technically complex projects, information centric projects, process change projects, business system development and delivery projects. Synergy understands the cost constraints and organisational complexities under which most programs need to be justified and focus heavily on proposing pragmatic cost options and practical delivery strategies when formulating business cases. Because of Synergy’s experience with recovery of major projects and programs we have seen problems caused by unrealistic scoping, estimation, value analysis and timelines which often relate back to the business case preparation and can assist clients to take more realistic options in this early but critical stage of project justification and initiation. Relevant Examples: At Country Energy, Synergy was required to challenge existing business cases for many projects within the ICT portfolio as part of formulating a unified Program of Work. This involved working with many project teams to revise business cases in relation to scoping, benefits, interdependencies, risk, complexity, and financial estimates. For DAFF-BioSIRT Program, Synergy lead the major revision of project business cases due to overly complex interdependencies, over zealous scope and unrealistic cost estimates.

Business Case Analysis & Development category, Version 43, August 2012 Organisation SYPAQ Systems Pty Ltd Name Trading Name SYPAQ Contact Mr David Vicino Address Level 5, 441 St Kilda Road Suburb Melbourne State VIC Postcode 3000 Telephone 0407 150 397 Facsimile 03 9867 8900 Website www.sypaq.com.au Email [email protected] ABN 90058352122

Company Background Since 1992, SYPAQ (ABN 90058352122) has been providing advanced consulting and training services in proposal support, strategic planning, project management, business analysis, systems engineering, systems development & test, systems support strategies, reliability engineering and quality assurance with a focus on effective value-added solutions across a broad range of service applications and technologies in the Defence Aerospace, Information Technology, and Telecommunications industries. SYPAQ has been successfully operating for over 13 years using proven and scalable processes and methodologies and has an established track record in managing the delivery of complex business- driven projects on time, within budget and above expectations. SYPAQ is vendor and supplier independent and works to ensure the most cost effective and efficient solutions without conflict of interest. SYPAQ is currently a member of the following supplier standing offer panels: • DMO Support Services (DMOSS) Standing Offer Panel as a Major Service Provider (MSP); • RPDE; • Victorian Whole of Government E-Services Panel; • Victoria Police Project Management Support Services; • West Australian Whole of Government SPIRIT IT Services Panel; • Customs - Provision Of Consultancy And Business Services Standing Offer Panel; and • CrimTrac ICT Contract Personnel Services Provider Panel. Company Accreditation (Optional) SYPAQ has negotiated and executed formal strategic agreements with Institute of Engineers Australia (IEA) and Australian Institute of Project Management (AIPM). This is part of the SYPAQ Professionalisation strategy which will reinvigorate and align our workforce development to that of our major client (Defence). This will result in improved organisational effectiveness via formal Professional Development Programs (PDPs) with IEA and AIPM, leading to CPENG and RegPM accreditations respectively.

Business Case Analysis & Development category, Version 43, August 2012 SYPAQ has a Quality Management System certified by Lloyd’s Register as compliant under ISO9001. SYPAQ is also proud to be an active national corporate member of the following industry associations: • Australian Information Industry Association (AIIA); • Australian Industry and Defence Network (AIDN); • Canberra Business Council; • Australian Institute of Project Management (AIPM – Strategic Partner); • Defence Recognised Supplier Scheme; • Engineers Australia; and • Systems Engineering Society of Australia (SESA).

Business Case Analysis and Development SYPAQ has extensive experience in the analysis of organisational challenges, and the drafting of business cases to develop solutions or options to overcome these challenges. SYPAQ has worked closely with all levels of Government, and has established a reputation as a leader in this field. SYPAQ has demonstrated consistently that a systematic analysis of the identified problem, utilising SYPAQ’s proven methodologies, delivers the required results. SYPAQ conducted a feasibility study for the seven member councils of the Western Australian Mid West Regional Council to establish a shared IT Service. SYPAQ discovered that the success of the proposal was highly dependent on being able to implement a sufficiently fast, effective and robust telecommunications network between the 7 councils and the shared data centre, for an affordable price. Vic Roads engaged SYPAQ to develop a Business Case for the implementation of a Roads Management System known as Roads One. During the evaluation of potential approaches to the implementation of this system it became apparent that there was a need to consider the potential integration of other impacting projects. Accordingly, the program was expanded to encompass upgrades to finance/payroll, and implementation of asset, maintenance, HR and GIS systems. SYPAQ focussed on the following aspects of this system: a. To review the existing business cases for the additional systems; b. Review the new approach and associated functionality; c. Establish the costs of the new approach; d. Establish the benefits of the new approach; e. Document these into a business case; and f. Conduct Business Analysis of the geospatial component.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Tanner James Management Consultants Pty Ltd Name Trading Name Contact Mr Daniel Oyston Address Level 4, Law Society Building, 11 London Circuit Suburb Canberra City State ACT Postcode 2601 Telephone 1800774623 Facsimile 261620462 Website www.tannerjames.com.au Email [email protected] ABN 91063977284

Company Background Tanner James is a national company with a head office based in Canberra. Since 1994 we have provided programme and project management training and consulting services to a wide diversity of public and private sector clients. We specialise in non-proprietary programme and project management methods in use by the project management community, including MSP, PMBOK and PRINCE2. In fact, Tanner James introduced both the MSP and PRINCE2 methods to the Australian market. Over the last 12 months, Tanner James has delivered over 800 Face-to-Face training courses with a value in excess of $2m. These figures include in-house courses to over 60 different public and private sector organisations, with the remainder being delegates at our regular public training sessions. In Canberra, we understand the needs of Federal Government Departments and the challenges they face bringing Government initiatives and parliamentary legislation to fruition. Our Federal Government client list includes; Department of the Treasury, Attorney-General’s Department, ComSuper, CrimTrac, Australian Customs Service, Department of Defence, Department of Education Science and Training, Department of Foreign Affairs and Trade, Department of Family and Community Services, Australian Taxation Office, Murray Darling Basin Commission, Department of the Environment and Water Resources, and Child Support Agency Company Accreditation (Optional) Tanner James is a training organisation and management consultancy. We are accredited as an MSP Accredited Consulting Organisation (Office of Government Commerce - APMG/MSP/ATO, Registration Number MSP/ATO/038) and a PRINCE2 Accredited Training Organisation & Accredited Consulting Organisation (Office of Government Commerce - APMG/P2/ATO, Registration Number P2/ATO/001) Tanner James is a Registered Training Provider (RTO - Registration Number 88098) through the Australian Quality Training Framework. We have a full understanding of the processes involved in conducting training and assessment leading to the issue of nationally and internationally recognised qualifications. Tanner James’ evaluation strategy for existing education and training services are based on the competency-based framework of the Australian Quality Training Framework. All Tanner James training providers are Certificate IV Assessor and Workplace Trainer qualified (BSZ40198/TAA40104). Tanner James is an Australian Government Endorsed Supplier (Tanner James Certificate Number 1521, Issued on 25 May 2000 by the department of Finance and Administration, Last renewed 27 September 2004) As an international ATO and ACO Tanner James have additional requirements placed upon relating to a Quality Management System which exceeds AQTF standards. Tanner James has a QMS designed

Business Case Analysis & Development category, Version 43, August 2012 by the Managing Director (John Howarth - who is an expert in ISO9000-based Quality Management) which complies with ISO9001.

Business Case Analysis and Development Tanner James has provided programme and project management training and consulting services since 1994 to diverse public and private sector clients. We specialise in non-proprietary programme and project management methods used by the project management community, including MSP, PRINCE2 and Agile DSDM Atern. under these methodologies, projects are driven by the project's Business Case, which describes the organisation's justification, commitment and rationale for the project’s deliverables or outcome. The Business Case is regularly reviewed during the project to ensure the business objectives, which often change during the lifecycle of the project, are still being met. Our senior consultants are experienced at all aspects of developing, analysing and using Business Cases effectively throughout a project or programme’s lifecycle. We hold PRINCE2 Accredited Consulting Organisation (ACO) certificate number P2/ACO/01 to deliver the Office of Government Commerce’s PRINCE2 consulting services. We also integrate OGC’s Agile Dynamic Systems Development Method Atern method of software development with PRINCE2 to combine a method for project management with a method for agile project delivery. Our clients have implemented PRINCE2 and PMBOK® frameworks and methods, blended methods and flexible multi-tiered methods. Consultancy services have been delivered on several hundred programmes and projects worth over 30 billion dollars. Tanner James has recently worked with Defence CIOG in this area and is currently working with the Treasury IT PMO.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Tekbase Consultancy Pty. Ltd. Name Trading Name Contact Mr Peter Hodder Address 17 Banyule Road Suburb Rosanna State Victoria Postcode 3084 Telephone 412701838 Facsimile 394572189 Website Under development Email [email protected] ABN 92005997035

Company Background Tekbase Consultancy Pty. Ltd. (Tekbase) is an Australian company that has operated in the IT industry for over 20 years and has a wealth of experience in Government, providing advice at senior levels. Its recent clients include Department of Justice (Victoria), Country Fire Authority, Department of Sustainability and Environment (Victoria), Land Victoria, Aboriginal Affairs Victoria and Department of Primary Industries (Victoria). The company provides a specialized service tailored to meet specific client requirements drawing on the skills and expertise of senior management consultants, who possess complementary business and technology skills. Management consultants utilized by the company have experience across all levels of government (Federal, State and Local Government) and the private sector and a diverse range of business areas utilizing technology such as Justice, Emergency Management, Land Management, Primary Industries and Financial Services. All consulting assignments and projects delivered by Tekbase involve a senior management consultant to ensure successful delivery of services or project outcomes. A broad range of ICT experience and formal methodologies aligned to key industry standards and frameworks support all company services. These methodologies are applied to each project and adapted to suit each client’s organization and standards. Company Accreditation (Optional)

Business Case Analysis and Development Tekbase has successfully conducted a number of business case assignments either as a fully managed service or providing consultant assistance to client management in preparing the business case. Recent business cases were prepared for: Land Victoria to implement key projects identified in their ICT strategy that received broad executive approval and led to funding being obtained and the projects implemented; Country Fire Authority to implement new Emergency Management Systems and resulted in broader engagement at whole of government levels to look at integration and synergies across organizations; and Aboriginal Affairs Victoria where a business case for implementation of key projects identified in the Heritage Information Systems Strategy was approved by executive and funding obtained. They were delivered within tight timeframes and within budget. Key principles applied were a structured approach, working as a team with the client, broad engagement with stakeholders, facilitated workshops, formal review of all deliverables and regular progress reporting to client management. Recent advisory roles include: Department of Primary Industries where successfully developed business cases used Tekbase methodologies to obtain funding for a Resource Rights Allocation and Management system and activities conducted Business Case Analysis & Development category, Version 43, August 2012 by Tekbase consultants included assisting in high-level business analysis, assessing solution options, identifying and measuring benefits, identifying business and technology costs, preparing business case deliverables and presenting to executive for approval. Also Department of Justice where there was assistance in many business cases developed across their project portfolio over a three year period on an ongoing consulting arrangement.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Terra Firma Pty Ltd Name Trading Name Contact Mr Mike Hobson Address Suite 3, 86 Giles Street Suburb Kingston State ACT Postcode 2604 Telephone 02 6295 3944 Facsimile 03 6239 4974 Website www.terrafirma.com.au Email [email protected] ABN 56072536700

Company Background Terra Firma provides focused and specialist services, delivering certainty to projects or business transformation by analysing, documenting and managing all facets of the initiative utilising industry leading practices and approaches. Our key portfolios are: Business Transformation, Business Analysis, Project Management; and Learning Development. Terra Firma is headquartered in Melbourne and has over 160 personnel employed across Melbourne, Canberra, Adelaide and Sydney. We provide our services across multiple industries. During our 12 years of operation Terra Firma has successfully completed in excess of 240 Government engagements, and last year was nominated as a finalist in the Telstra Vendor Awards. Our focus is on delivering key business outcomes by using proven techniques and qualified specialists who are accredited, industry-experienced, and independent. Our approach to providing professional services is based on routine and detailed review by senior managers responsible for service delivery. Specific to the AGIMO, Terra Firma has specialist expertise in business and systems project implementations, organisational change, business systems development and ICT infrastructure deployment. Terra Firma’s Project Management methodologies are closely aligned with PMBOK and PRINCE2, as well as components from other best practice methodologies, which have been developed and refined successfully over many years in the Australian marketplace. Company Accreditation (Optional) Terra Firma is an Endorsed Australian Government Supplier and is a member of various Government panels. Many of our consultants carry certification to project management methodologies and standards such as PRINCE2, and the Australian Institute of Project Management’s (AIPM) RegPM qualifications. Our education and training strategies include encouragement for postgraduate studies in Project Management and accreditation to the Australian Qualifications Framework (AQF) Level 5 Project Management competency level (equivalent to AIPM’s RegPM program). We contribute to standards development, examples including: the Earned Value Management Australian standard (AS4817), development of the Corporate Governance of Information and Communication Technology standard (AS8015 - in which we have been contributors and

Business Case Analysis & Development category, Version 43, August 2012 reviewers), and leading the development of the Earned Value competency standards for the AustPMA. Our Business Continuity Plans adopt a rapid engagement approach that is aligned to the BCM process as endorsed by Australian Standard (HB221). Terra Firma has a Quality Management System based on the requirements of the ISO 9001 standard. Integral to our quality strategy, we have the flexibility to work with existing methodologies, such as ISO standards, Six Sigma, CMMI, etc., as well as bringing proven methods and best practices to bear where appropriate for our client.

Business Case Analysis and Development Terra Firma Commercial Analysts provide commercial expertise, astuteness, knowledge and proven methodologies. Our analysts are experienced in understanding commercial drivers, providing independent analytical assessment and development of: Business Models; Business Cases; Business Feasibility Studies; Business Impact and Risk Assessment; and Workshop facilitation In assisting in the development and approval process for Business Cases, Commercial Analysts ensure the basis of both the cost estimate and the revenue projections/cost savings are valid. Terra Firma have developed in-house processes, proformas and templates that equip our Commercial Analysts with effective tools to provide professional services quickly and targeted to specific industry sectors. VicRoads Registration and Licensing Redevelopment - Under a shared capability approach, the solution was required to meet the immediate needs of VicRoads and selected partner agencies across Government, whilst being scalable and sufficiently flexible to incorporate requirements from other agencies. The business case was required to prove or disprove the feasibility of the shared capability model and determine the likelihood that in the longer term it would provide services for other Government agencies. DHS Rosetta - The Project was instigated by Multi-Media Victoria as a Whole of Victorian Government initiative to create a whole of government directory. The aim of Streams 1 & 2 was to create an infrastructure platform that departments could leverage to improve efficiencies and security under Stream 3. Terra Firma carried out interviews and financial analysis to scope benefits that would arise from the implementation, which contributed to the business case.

Business Case Analysis & Development category, Version 43, August 2012 Organisation The Birchman Group Asia Pacific Pty Ltd Name Trading Name Contact Mr Peter Mahoney Address Level 8, 256, St Georges Terrace, Suburb Perth State WA Postcode 6000 Telephone 289232533 Facsimile 289232525 Website www.birchmangroup.com Email [email protected] ABN 15116571361

Company Background The Birchman Group is an independent, international management consulting company that combines international experience and capability with local knowledge, relationships, and focus. We deliver value to our clients through organisation, process, and technology change and have developed a culture that revolves around: knowledge, integrity, partnership, pragmatism, and focus. Birchman has been instrumental in delivering consulting services to an impressive global client base. Birchman operates in 4 continents – and in Australia has more than 150 consultants based in offices in Perth and Sydney. We deliver consulting engagements to key clients in the Public Sector including: Western Australia Police, NSW Police, WorkCover Western Australia, NSW Attorney General’s Department, WA Department of Health, and University of New South Wales. We are a flexible, agile organisation that takes pride in our ability to solve our client’s problems. Birchman is renowned as an independent provider of Value Management services that: Delivers greater alignment of investments with business objectives, Determines and communicates the overall value of investments, Increases the value realised from new initiatives, Effectively implements major transformation programmes, Quantifies, justifies and optimises spending, and Reduces costs and optimises expenditure. Company Accreditation (Optional)

Business Case Analysis and Development Birchman’s consulting team has extensive experience in developing business cases for large and critical government ICT Projects. Importantly, we have an outcomes-based approach to consulting and we develop business case models that deliver quantifiable benefits to our clients. Our approach provides a process of stakeholder analysis to determine the requirements of the client, as well as a benefits analysis, to map out clear objectives. Birchman places great emphasis on the technical feasibility of proposed solutions, the impacts on the business, and the ability for the business to implement proposed changes. Business Case Analysis & Development category, Version 43, August 2012 We address the following critical success factors in any of our business case assignments: options, strategic benefits, procurement strategy, impact, service delivery, affordability (value-for-money), sustainability, governance, risk management, a proposed project work plan/timetable, stakeholder management, governance structure, and change management. Birchman is experienced in developing and preparing business cases in accordance with client standard procedures, such as the NSW Government’s Gateway Review Process. Recent examples include: - Development of a full business case for deploying Computer-Aided Dispatch (CAD) technology within NSW Police Force. - Development and delivery of a critical business case that evaluated the replacement of core business systems within NSW Attorney General’s Department. - Developed a briefing paper for inclusion in PTTC ETS P

Business Case Analysis & Development category, Version 43, August 2012 Organisation The Boston Consulting Group Pty Ltd Name Trading Name As above Contact Mr Axel Hofmann Address Level 52, 101 Collins Street Suburb Melbourne State VIC Postcode 3000 Telephone 293235600 Facsimile 293235666 Website www.BCG.com Email [email protected] ABN 70007347131

Company Background The Boston Consulting Group (BCG) is widely regarded as the global leader in strategy consulting and has offices in 66 cities around the world, including Sydney, Melbourne and Canberra. Our global ICT Practice has 750 consultants and brings together business insight and ICT to achieve extraordinary impact. In the past five years, BCG has undertaken over 1,300 ICT projects for some of the world’s largest organisations, working with CIOs and CEOs to shape their strategic agenda. Our ICT Practice has five focus areas: Strategy, Transformation, Sourcing, Organisation and Performance, each one with various sub-topics. We remain strictly independent of product and service providers to ensure we provide objective and unbiased advice. We have worked with many Australian public sector agencies, including the ATO, AusTrade, Centrelink, Defence, DEEWR, Finance/AGIMO, Health and Aging, DIAC, Medicare, and Railcorp. Our highly effective stakeholder management skills and experience has resulted in a perfect track record for delivering public sector projects in difficult stakeholder environments on-time, on-budget and with high levels of client satisfaction. We have received three BRW-St George Annual Client’s Choice Awards – ‘Best Large Consulting Firm’ (2006 and 2008) and ‘Most Innovative Consulting Firm’ (2007) – based on a survey of over 10,000 senior executives. Company Accreditation (Optional) BCG does not engage in external accreditation and certification

Business Case Analysis and Development As our ICT strategy work is strongly driven by the imperative to create measurable value, comprehensive business case development and analysis is essential to most of our projects. We draw on extensive ICT project experience, research, internal and external databases and key industry trends to develop rigorous, fact-based and unbiased business cases, with detailed documentation of key underlying assumptions. Our business case analysis and development typically includes financial analysis of several options and scenarios, including quantifying, matching and timing costs and benefits (including benefits sharing) and resulting NPV implications. We regularly perform additional sensitivity analysis to understand key financial drivers of ICT changes, and also reflect relevant qualitative outcomes in our analysis.

Business Case Analysis & Development category, Version 43, August 2012 In addition to the financial analysis, our business case analysis and development typically includes a risk evaluation component to identify all material risks associated with the business case scenarios and provide a risk management approach. Recent project examples include: 1) Development of a detailed business case of costs, benefits, risks and key success factors for a comprehensive ICT outsourcing program for a major federal government department 2) Supported a major federal service delivery agency develop the business case, and obtain Cabinet approval for, a five year $300M+ IT transformation program. BCG helped to establish a compelling case for change and identify benefits, scope out the projects and workstreams, define the governance structures and estimated resources and costs.

Business Case Analysis & Development category, Version 43, August 2012 Organisation The Checkley Group Pty Ltd Name Trading Name The Checkley Group Contact Mr Bruce Pedersen Address Level 32, 101 Miller St Suburb North Sydney State NSW Postcode 2060 Telephone 0290253961 Facsimile Website www.checkley.com.au Email [email protected] ABN 35132051328

Company Background The Checkley Group was founded in 2007 with the intention of providing clients with a credible alternative to the larger national and international consulting firms. Our goal is to help our clients improve their business performance through mobilising the resources necessary to deliver tangible and measurable outcomes. Our value proposition is all about experience - we only employ people who have "been there, done that". People who can hit the ground running and add value from day one. Not graduates fresh out of University who will repeat back your own views, but instead people who can add a fresh perspective on your business issue from their deep experience. We can help you with program and project management, business case development, business analysis, business transformation, and enterprise architecture. Our largest line of business is in Healthcare and our clients include NSW Health, Queensland Health, NEHTA, Serco Asia-Pacific, several private hospital chains, and various health agencies in Victoria. We also work in the broader public sector arena, and we are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries. Company Accreditation (Optional) The majority of our consultants have formally accreditation with the AIPM or PMI, and/or have PRINCE2 certification. We take a structured approach to all of our projects and in particular on clarifying and agreeing scope and timeframes as vital initial steps. We are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries. We are committed to delivering quality work, and with all engagements we seek to complete engagement reviews with our clients within 6 weeks from the end of the engagement. Our view is that the best way to understand whether we are consistently delivering quality work is to ask our clients.

Business Case Analysis and Development We understand that developing a Business case for a very large project is not just a matter of filling out a template - it is about starting a conversation within an organisation about a proposition, and then adjusting the proposed solution continually during the syndication process. The final document should be the end of the process – not the first document that senior management have visibility of. We generally look to develop an “Executive Business Case” alongside the more formal document that is required by most agencies. This is a simple story-board that captures the key themes and key benefits of the proposed change. We use this to syndicate the case for change amongst senior

Business Case Analysis & Development category, Version 43, August 2012 management – adjusting the story board as we go to reflect feedback received. This then feeds into the formal document and the associated financial analysis. We worked with NSW Health to set up a Business Case Office for the completion of key business cases for a number of large multi-million dollar projects. We’ve also worked on the completion of business cases for large non-government organisations such as Downer EDI, where we recently developed a multi-million dollar business case for an ERP consolidation program.

Business Case Analysis & Development category, Version 43, August 2012 Organisation The Frame Group Pty Limited Name Trading Name Contact Mr Robert Jackson Address Unit 9, 25 Buckland Street, PO Box 224 Suburb Mitchell State ACT Postcode 2911 Telephone 261226897 Facsimile 261226868 Website www.framegroup.com.au Email [email protected] ABN 48095369403

Company Background Frame is an Australian company with ISO 9001:2000 quality endorsement that provides technology services to a wide range of clients including Federal and State Government Departments and major commercial organisations. We act as a trusted adviser to our customers, using a proven lifecycle approach that is customised to solving their business issues with technology solutions. Our core capabilities are business process consulting, unified communications, information solutions and data centres. Frame’s business consulting team can assist your organisation in achieving its short, medium and long-term goals. Areas of specialisation include: strategic planning; implementation planning; governance, risk and compliance (GRC); collaborative communications; business process management (performance improvement and alignment); and sourcing and supplier management. Frame has a demonstrable record of working closely with our clients. We work on building long- term relationships with our clients and work hard on understanding their current and on-going business and technical requirements. Through this understanding we are able to offer them cost- effective, innovative solutions. We provide our clients with ongoing competitive analysis, pro- active initiatives, on-going education and knowledge sharing. Company Accreditation (Optional) Frames memberships, endorsements, partnerships and certifications include the following: Memberships: Corporate Partner, Australian Institute of Management NSW & ACT Limited Member Queensland BICSI Member National Committee of BICSI Australia and New Zealand Member Australian Institute of Project Management (AIPM) Member Information Systems Audit and Control Association (ISACA) ISACA representative at Standards Australia on the Standards Committee IT-030-01, AS8018, IT Governance Corporate member Information Technology Service Management Forum (itSMF) Member Institute Engineers (IE AUST), previously IREE Business Case Analysis & Development category, Version 43, August 2012 Endorsements: ISO 9001:2000 Quality Endorsed Company, QEC 20120 Registered Training Organisation, 2004/08464 Partnerships and certifications: Cisco Partner Microsoft Gold Certified Partner FAST X10 Partner Network Appliance professional services partner Novel Authorized Partner IPFX Certified Partner Computer Associates partner 3Com Gold Partner Cyclades Certified Partner Siemon Certified Designer Authorised Trend Micro Associate Partner A number of Frame consultants hold Federal and NSW Government Gateway accreditation.

Business Case Analysis and Development The Commonwealth Bank’s Enterprise Portal Framework commenced with a concept paper that identified a requirement for an application that enables user personalisation based on business role and delivers specific information via the user's Internet browser. Frame was contracted to assist in developing the business case and manage the implementation of a proof of concept trial. A technical and application review was conducted to validate the proposed solution against business requirements. The review concluded that an enterprise-wide content management system with shared infrastructure would meet this requirement without the added expense of a portal application. Frame developed the business requirements, concept paper, commercial components and business case document suite; provided regular project control group and other stakeholder reports; and developed the executive and board briefing papers. The Commonwealth Bank uses a primary computer centre at Burwood and a secondary disaster recovery computer centre located at Liverpool and Castlereagh Streets (L&C). The bank’s software applications are designed to be restarted at L&C should the Burwood centre fail. A long-term computer centre strategy was developed to reduce the likelihood of an unplanned disruption to computer processing and improve the ability to recover data and processing from any such disruption. Frame developed: the Computer Centre Continuity Strategy; the computer centre requirements and selection criteria; the business requirements, concept paper, commercial components, project timelines, and business case document suite; provided regular project control group and other stakeholder reports; and developed executive briefing documents and board papers.

Business Case Analysis & Development category, Version 43, August 2012 Organisation The Nous Group Pty Limited Name Trading Name The Nous Group Contact Ms Alison Hawkins Address Level 9, 347 Bourke Street Suburb Melbourne State Victoria Postcode 3000 Telephone 386026212 Facsimile 396705750 Website www.nousgroup.com.au Email [email protected] ABN 66086210344

Company Background The Nous Group (Nous) is a consulting company specialising in assisting complex businesses to maximise their performance. We exist to achieve positive influence, which means working with clients whose products and services we believe will improve our society’s well being and working on projects critical to our clients’ success. We care about and deliver outstanding results for our clients. We typically work on issues we believe promise character, challenge and multiple layers of benefit for the client. We have expertise in strategy, organisational and information driven change, information management and leadership and management development. Nous brings depth of relevant expertise, a rigorous strategic thinking ability and insightful frameworks to its projects with clients in both the private and public sector. Our clients include major state and federal government departments and top ASX listed organisations across several industry sectors including health, human services, financial services, environment, utilities, science and technology. Nous was established in 1999 because its founders wanted to apply their management consulting and leadership development capability to issues that mattered with clients who shared commonality with Nous’ values. Company Accreditation (Optional) Nous is an Australian Government Endorsed Supplier. In our governance work, we use the key standards AS/NZS 4360 (a minimum requirement of Victorian Government Risk Management Framework) and the AS 8000 series of standards to identify key governance activities. We have in- depth understanding of AS4360, CoBIT and Victorian/Australian government standard approaches (such as VAGO guidelines for IMT projects, Victorian Dept of Treasury & Finance’s Investment Management standards and the ‘Gateway’ Review processes of both the Victorian DT&F and the federal DF&R) to identify, analyse, evaluate and treat risk to ensure projects effectively deliver the identified benefits. Nous is expert in Prince2 and other project management methodologies and applies ISO and Australian standards for security threat, risk assessment and strategic security management. Nous consultants are skilled in project management toolsets for risk management and we bring to our work the core competencies of deep expertise in organisational culture and performance management along with organisational change management and the workings of government, including e-Government and government service delivery models. This adds rich insight into risk and success drivers in major government IMT projects. For our information management and technology activities, Nous applies AS8015

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Nous business cases inform decision-makers with evidence to select a preferred option with rigorous examination of other options, costs and risks. Nous develops business cases to Federal and Victorian Gateway standards over three stages (i) strategic assessment to confirm fit and service need (ii) options analysis and (iii) business case (with costs, risks, benefits, sensitivities and assumptions). At each stage, Nous provides detail commensurate with the size and complexity of the proposal as well as its associated risks and strategic significance. An example is the business case Nous developed for replacement of a Victorian law enforcement organisation’s operational information system, working closely with client executives and Office of the CIO. Its success was due to tight project governance, focused stakeholder engagement, detailed financial modelling, deep understanding of technology and sensitivity towards political issues. In another project, Nous worked with all Australian state, territory and federal government agencies on a business case for a national system to improve integrity and quality of shared law enforcement information. Economic benefits and data-sharing options were assessed to determine net potential impact on government services, business, recreation and tourism. To understand information requirements, Nous worked with key staff in each organisation to confirm business processes and assess adequacy of systems supporting them. Nous then focussed on information sharing requirements and how each organisation currently used information. The business case to develop the national information sharing system included funding options, a standard process, implementation plan and standard information model to inform system design.

Business Case Analysis & Development category, Version 43, August 2012 Organisation ThinkPlace Unit Trust Pty Ltd Name Trading Name ThinkPlace Trust Contact Mr John Body Address Level 1, Unit 3, Green Square, Jardine Street Suburb Kingston State ACT Postcode 2604 Telephone 0262828852 Facsimile 0262828832 Website www.thinkplace.com.au Email [email protected] ABN 34280130162

Company Background ThinkPlace is a strategic design consultancy focussed on helping organisations articulate their direction, designing services that deliver on that direction and bringing about the organisational change to deliver those services. We have significant experience in designing architectures for enterprise ICT systems that strongly link to agencies’ strategic intent and business architecture (eg Case Management and Customer Relationship Management), and in developing project methodologies, investment and governance arrangements, and design approaches that directly tie ICT to a business and strategic context. We work with complex organisations across the public sector – government, not-for-profits, community, economic development, social development and voluntary organisations. We also work with private sector organisations involved in delivering public and community value. ThinkPlace has accumulated a wealth of experience and knowledge of the public sector context. This means we can hit the ground running on complex projects to turn ideas into reality fast. We have broad experience across multiple government agencies and public sector organisations. We understand government service delivery, regulations, compliance and law enforcement. ThinkPlace’s unique design approach helps our clients view their challenges from a different perspective and with an authentic focus on people, their experiences and opportunities for innovation that creates public value. Company Accreditation (Optional) N/a

Business Case Analysis and Development ThinkPlace has extensive experience in service and process design. We help organisations rapidly assess change. We use collaborative methods to develop business case analysis and development. Our services in this space include user-centred design, service and process evaluation, solution blueprints and business case analysis and development. ThinkPlace was engaged by DVA Health Consultancy project to evolve DVA’s approach to mental health, eHealth, medical advisors and treatment cards. We ran a collaborative process drawing from DVA subject matter experts and external key stakeholders and through a series of structured workshops analysed current practices, explored future models for change and compiled a solution blueprint for future organisation arrangements. The methods for understanding the project included interviews, intent articulation, business process mapping, option analysis, solution prototyping, and business case development. ThinkPlace evaluated and validated the business cases, in line with achievable implementation

Business Case Analysis & Development category, Version 43, August 2012 parameters, which were presented to the Executive Committee and Secretary for endorsement. ThinkPlace also worked with the Department of Human Services to develop a strategy and blueprint for the co-design capability. A major policy announcement was made to make the experience of people receiving human services from the Commonwealth ‘easy, high quality and works for all Australians’. The strategy described the future direction while the blueprint described the components that would have to be put in place and the associated cost and benefits. The strategy and blueprint formed part of a business case that has received endorsement and funding. This capability is now being built to deliver.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Third Horizon Consulting Partners (The Trustee Name for Third Horizon Trust) Trading Name Third Horizon Consulting Partners Contact Mr Steven Metzmacher Address Level 9, 60 Marcus Clarke Street GPO Box 793 Suburb Canberra State ACT Postcode 2601 Telephone 02 6223 1500 Facsimile 02 9460 2807 Website www.thirdhorizon.com.au Email [email protected] ABN 77149865113

Company Background Third Horizon was established in 2004 by former Arthur Andersen partners to assist clients in the design and implementation of strategy and business transformation. Our focus on ICT includes the assessment, transformation and implementation of IT strategy, operating models, outsourcing programs, project delivery models, project management methodologies, IT cost management, system evaluation and selection, and program management of large scale ICT implementation programs. The focus of Third Horizon is on being a practical consulting organisation that focuses on implementation to ensure results are delivered. We have grown rapidly since commencement with over 40 experienced consultants in our Canberra, Sydney and Melbourne offices. Third Horizon uses experience and independence to deliver results to clients. We are a privately held, independent firm that does not have alliances with technology vendors. Therefore we do not have any conflicts of interest in the advice we provide. We have structured quality assurance procedures that ensure we do not enter into any relationships that create conflict for our clients. We offer an integrated set of consulting services to a wide portfolio of clients in industries including government, financial services, industrial and consumer products, media, transport, water and power utilities and government business enterprises. Company Accreditation (Optional)

Business Case Analysis and Development Third Horizon works with its clients to provide key insights into areas of their organisation where greater value can be derived. Third Horizon utilises a range of tools and methodologies to analyse an organisation. Specifically, Third Horizon’s business case process ensures: - The required issues have been thoroughly considered and documented. - Sufficient information to facilitate fair evaluations of different proposals is available. - Both the value and risks inherent in the proposed project are clear.

Business Case Analysis & Development category, Version 43, August 2012 - The project is sponsored by, and has the commitment of, an executive with the capability and authority to deliver the benefits. - The delivery of the outcomes and benefits can be traced and measured. Specific examples of our work include: 1. ANAO - Third Horizon staff developed a comprehensive business case justifying the procurement of an electronic document and record management system for the Performance Audit branch of the ANAO. The client needed a better way of managing working papers and evidence. A significant component of the business case was built around time spent searching for evidence, and the risk of losing evidence, with significant effort put into quantifying these costs and concerns. 2. AustralianSuper - Third Horizon was engaged by AustralianSuper to develop the business case for a new Customer Relationship Management (CRM) system. In particular the business case detailed the required alignment with strategic objectives, specified tangible benefits and reviewed alternate solutions.

Business Case Analysis & Development category, Version 43, August 2012 Organisation TPI (Technology Partners International Name Incorporated Trading Name TPI Contact Dr Catherine Jaktman Address Suite 4, Level 6, 333 George Street Suburb Sydney State NSW Postcode 2000 Telephone 408822137 Facsimile 292992571 Website www.tpi.net Email [email protected] ABN 85108959360

Company Background As the industry founder and innovator, TPI is the most respected and trusted advisor to public sector entities and corporations worldwide, across the entire lifecycle of information and communication technology (ICT) advisory services. Our Public Sector teams bring the best practices in government transformation to our public sector clients worldwide. Our Services include the following: a.) Operational Assessments b.) Stratgic Sourcing and Procurement Advice c.) Shared Services d.) Internal Service Optimisation e.) ICT Benchmarking f.) Service Management and Governance g.) Finanacial Business Case Development Company Accreditation (Optional) TPI is a global consulting company and we adhere to a corporate quality management and reporting systems.

Business Case Analysis and Development The data gathering and analysis tasks required to develop a business case fall within the Design phase of TPI’s sourcing lifecycle methodology. The Design phase comprises three sub-phases: Align - documents and maps the current state delivery model including requirements, functions, processes and initiates the building of the financial base case and complete functional assessment of current arrangements. Future business requirements are also identified and documented. Analyse - business requirements are matched to the current state delivery model and a rationalized current state model developed. The financial baseline of the current state is completed. Further analysis completes a functional assessment and develops a list of valid options. Based upon the service delivery options, a service delivery risk assessment is initiated. Business Case Analysis & Development category, Version 43, August 2012 Recommend - continues analysis to formulate optimal service delivery and sourcing model options. The financial business case is completed based upon the service delivery options. A high- level project plan, timeline and resource requirements to implement the strategy and service delivery and sourcing model options are finalized. Three recent examples of this service are: TPI has been engaged on a number of occasions by a large government financial agency (ATO) to provide sourcing advisory services including business case analysis and development; TPI was engaged by DIAC to perform a Total Cost of Ownership for the Systems for People Programme; and TPI was engaged by a major local airline as part of a broader scope sourcing assessment to develop sourcing strategies including preparation of business cases.

Business Case Analysis & Development category, Version 43, August 2012 Organisation TransAction Resources Unit Trust Name Trading Name TransAction Resources Contact Mr Robert Roylance Address 382 Victoria Parade Suburb East Melbourne State Victoria Postcode 3002 Telephone 394163674 Facsimile 394163675 Website www.transaction.com.au Email [email protected] ABN 30516898722

Company Background TransAction Resources is an independent consulting firm established in 1994. We provide advice and support to retailers, merchants and governments on payment cards, payments system security and standards, electronic payments processing and loyalty systems. We do not offer general purpose consulting outside our specialist area. We offer a blend of marketing, commercial and technology skills gained from extensive international experience which allows us to deliver a range of services including feasibility studies, evaluation of international trends and best practice, payments technology strategy and business case preparation. Electronic payments technology is a highly specialised area. Examples include the AS2805 Australian standard for financial messages, RSA public key encryption, 3DES data encryption standard, EMV standard for chip-based payments, PCI Data Security Standard, fault tolerant online transaction switching systems and the ISO8583 international financial message standard. We have also made submissions to payments system reviews conducted by regulators and competition authorities in Australia, New Zealand, Europe and the USA. Our government clients include the Transport Ticketing Authority (Victoria), Department of Treasury & Finance (Victoria), the Attorney General's Department (NSW), Australia Post, Medicare Australia and the Department of Human Services (Federal). Our private sector clients include Shell, McDonald's, Coles, Bunnings and Tesco. Company Accreditation (Optional)

Business Case Analysis and Development Business case analysis and development is a core component of the majority of projects we undertake. It is a key objective for us to deliver bottom line returns for every project for every client. Our success can be measured by the length of our client relationships over many years. Our specialist payments knowledge, industry contacts, international project experience and disciplined approach, combined with a rigorous data collection methodology delivers very strong results for our clients. The key is to ensure high quality input data to the modelling process to achieve high quality results.

Business Case Analysis & Development category, Version 43, August 2012 Our experience includes establishment of measurement criteria and financial hurdle rates, collection of base quantitative data, analysis of customer research, concept development and analysis, evaluation of alternative options, risk assessment, walkthroughs with key stakeholders, construction of economic models and preparation of preliminary budget and timeline estimates. Example: Woolworths; business case for the development and implementation of an internal payments switching system to process, clear and settle millions of POS payment transactions per month. The new switch went live in 2008. Example: Medicare Australia; business case for the implementation of defined changes to the national EasyClaim electronic patient rebate system. Our analysis and recommendation was accepted and adopted.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Transformed Pty Ltd Name Trading Name Contact Mr Michael Young Address PO Box 7129 Suburb KALEEN State ACT Postcode 2617 Telephone 262596221 Facsimile 262596223 Website www.transformed.com,au Email [email protected] ABN 33120497501

Company Background Transformed is an award-winning project management consultancy that works with individuals and organisations to develop their project, programme and portfolio management capabilities. Transformed delivers on complex projects for its clients and establishes key project management processes that ensure good governance. Transformed provides the critical link between desire and achievement of clients’ business objectives. Transformed is a wholly Australian-owned private company. With its head office in Canberra, Transformed has a broad reach and strong profile. Working through strategic partners, Transformed has delivered outstanding results in Melbourne, Sydney, Brisbane, Adelaide, Perth and into South- East Asia. Transformed is an Australian Government Endorsed Supplier. To deliver outstanding projects and develop award-winning project management skills, Transformed offers the following services: -Outsourced project management, -procurement and contract management, -tender evaluation and analysis, -risk management workshops, -project team kick-offs and planning session facilitation, -project planning and delivery -programme and portfolio management. Company Accreditation (Optional) Transformed Pty Ltd holds the following accreditations: - Registered Training Organisation (registration number 88152) - Endorsed Assessor – Registered Project Manager Certification - Australian Institute of Project Management - Endorsed Training Provider – Australian Institute of Project Management

Business Case Analysis & Development category, Version 43, August 2012 - Endorsed Recruiter – Australian Institute of Project Management - Endorsed Gateway Review Team Member – Australian Government Department of Finance and Administration - Endorsed Gateway Review Team Member – NSW Department of Commerce - Endorsed Gateway Review Team Member – VIC Department of Treasury and Finance - Endorsed Gateway Review Team Member – WA Department of Treasury and Finance

We are currently pursuing ISO9000 certification

Business Case Analysis and Development Understanding our clients needs is essential to the success of our projects. Developing a sound business case underpins this aspect. Transformed provide consultants that not only have ICT knowledge but also commercial expertise to be able to develop a robust business case. In the government sector we have consultants that are accredited Gateway reviewers and also have financial and investment backgrounds. WE are familiar with the AGIMO business case developments and have been actively involved in the development of the guide and tools from its initial development. Transformed has previously been engaged in the analysis and development of business cases for: - Australian Customs Service - Defence Materiel Organisation - Department of Agriculture, Forestry and Fisheries Specific projects include: - Development of a Business Case for the DMO Portal PRoject - Development of a Business Case for Biosecurity Australia RAD3R System project

Business Case Analysis & Development category, Version 43, August 2012 Organisation UXC Limited Name Trading Name UXC Limited Contact Mr Joe Coombs Address 4a Whyalla Street Suburb Fyshwick State ACT Postcode 2609 Telephone 02 6222 6500 Facsimile 02 6222 6501 Website www.uxc.com.au Email [email protected] ABN 31060674580

Company Background Opticon Australia is a boutique Information, Communications and Technology consultancy offering professional services in: - Strategic ICT & IM Consulting, Planning & Governance; - ICT Project & Portfolio Management Services; and - ICT Project Services. In addition to ICT strategic advice, Opticon specialises in: - Information Management (including strategy, policy, procedures, taxonomies, KM, archiving); - Enterprise Content Management (document, records, web content, imaging, workflow, e- permanence, email management); - Electronic Service Delivery (covering all forms of e-Business & online services); - Contact Centres (including telephony, call handling, customer management, transactional systems and computer aided dispatching) Choosing a consulting partner is a critical choice but one where many firms appear to have appropriate capabilities. Opticon’s proposition to our clients is that we bring a superior client experience, based on: - deep and broad experience in developing ICT strategic plans and frameworks for both public and private sector clients; - ability to bring experience based on current practice, emerging best practice and contemporary academic research; - excellent knowledge of the Federal Government sector; - specialist consultants, deeply immersed in ICT strategy and associated activities; and - proven, robust and efficient methodologies for delivering our strategic and project services to clients. Company Accreditation (Optional) ISO9001:2000 certified Quality Management System

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Opticon’s provides professional services around the development of effective ICT business case analysis and development. Our methodology is based around AGIMO’s framework for the development of business cases in Federal Government agencies. By providing a robust and consistent business case, organisations are more likely to improve the use and value achieved from ICT expenditure by ensuring ICT projects achieve expected outcomes through better planning and project management. Opticon’s proven business case methodology helps our clients: - contribute to the achievement of Government objectives as reflected in their outcome statements; - align their ICT strategic directions and the Government’s e-Government strategy; - ensure the business case is robustly costed and takes into account all relevant costs over the life cycle of the proposal; - provides value for money; - maximises net benefits compared to alternative options; and - identifies the risks associated with the initiative and indicates how these will be managed. Selected Projects: NSW Ambulance Service - Development of strategic ICT business case Australian Sports Commission - Development of strategic ICT plan business case

Business Case Analysis & Development category, Version 43, August 2012 Organisation Velrada Name Trading Name Velrada Capital Pty Ltd Contact Mr Malcolm de Silva Address Level 22, 140 St Georges Terrace Suburb Perth State WA Postcode 6000 Telephone 0864600290 Facsimile 0893213629 Website velrada.com Email [email protected] ABN 38136050701

Company Background Velrada is an Australian owned management consultancy with expertise in technical and service delivery. The firm has a strong national presence, as well as an Asian Pacific presence in Singapore. Velrada provides organisations a flexible and customised approach with subject matter experts who own the outcome. Velrada specialises in Government, Earth Resources and related sectors. Established in 2007 by a conglomeration of business executives and specialists from tier one consultancy, systems integration and enterprise systems firms such as: Cap Gemini, Andersen Consulting, Ernst and Young, Oracle and Microsoft, Velrada has grown 276% in FY11 and currently employs 65 experts in various disciplines. Velrada’s growth trajectory will require 250 employees in 2014 to meet client requirements. Velrada recently earned second place in the 2011 SmartCompany Smart50 Awards which recognises Australia’s smartest entrepreneurs and organisations that are changing the business landscape. Velrada’s core business services include enterprise solutions, information management, integrated and remote operations centres, and risk and governance including environmental impact. Velrada’s clients include Department of Indigenous Affairs, WA Department of Water, Office of Environmental Protection, Department for Communities, Woodside Energy, Rio Tinto and Santos to name a few. Company Accreditation (Optional) Velrada places high importance on the quality of work complying with Quality Management System and Environmental Standards -- ISO 9001:2008 (Quality Management Certification) and ISO 14001:2007 (Environmental Management Certification). Completed audit and certification is scheduled for the first quarter of 2012. Velrada has a number of consultants accredited with ISO 31000:2009 Risk Management Certification. Velrada's consultants have certifications and experience in many methodologies, including Prince2, MSP, P3O, PMP, ITIL, Lean, Six Sigma and RUP. Currently, Velrada has Microsoft Silver certification for SharePoint Portals and Microsoft CRM with Gold Certification to be achieved by December 2011. Velrada is an Australian Computer Society (ACS) Professional Partner Program member; is a full member of the Australian Information Industry Association (AIIA); and has employees with membership in the Australian Institute of Company Directors (AICD).

Business Case Analysis and Development Velrada is experienced in developing robust business cases for organisations in the public and private sectors. All viable options are assessed against key business criteria coupled with an

Business Case Analysis & Development category, Version 43, August 2012 articulation of tangible and intangible benefits. High level implementation plans and timelines, together with risks, assumptions, dependencies and constraints surrounding the delivery of the project are defined. Department of Indigenous Affairs (DIA) Preparation of vision and scoping document to transform business processes managing Land Development Approvals Application processes. This document was a key component of a business case and submission for funding that successfully secured $760K funding for the project. Office of the Environmental Protection Authority Business case for the replacement of the existing Project Tracking system to meet the Authority’s need to fully integrate with the State of Western Australia’s new Approvals Tracking System (STATS). Leading Australian Engineering Company Business case for the selection and implementation of an enterprise risk and incident management solution.

Business Case Analysis & Development category, Version 43, August 2012 Organisation WDScott Asia Pty Ltd Name Trading Name WDScott Asia Pty Ltd Contact Mr Gary Allan Address Suite 1, Level 1,25 Bentham Street Suburb Yarralumla State ACT Postcode 2600 Telephone 0414612729 Facsimile 0396396307 Website www.wdscott.com Email [email protected] ABN 19125833356

Company Background WDScott is an Australian-owned international professional services firm with a proven reputation of providing ICT services to government and corporate organisations. WDScott has developed a unique service culture known for integrity, attention to client needs, practical recommendations and the desire to work alongside clients across a range of services. In Australia, we are a boutique firm with a powerful workforce of 50 employees and contractors. We believe ‘less is more’, engaging small specialised teams to facilitate skills and knowledge transfer resulting in higher impact for our clients. At WDScott, people are our greatest asset, and our consultants are highly qualified and experienced professionals. They have wide industry and consulting experience enabling them to not only perform better but to work cohesively with clients. Our goal is to help clients improve processes and capabilities enabling them to reach their desired outcomes. The aim of WDScott is to assist clients to interrogate themselves using our analyses and continuously improve their business processes and supporting enablers, to help them reach their objectives. WDScott frames its projects within a ‘Why-What-How’ approach allowing us to better understand how a client’s business works and to help re-design relevant work practices using Company Accreditation (Optional) WDScott is a member of the Defence Industry Security Program and most staff have AGSVA security accreditation. WDScott has a unique service culture known for integrity, attention to client needs, practical recommendations and working with clients across a range of services. The principles of ISO 9000 are important to our SME consultancy work and the principles are applied to out Lean/6 Sigma approach to Continuous Improvement (CI) to ensure that staff take responsibility for delivery of quality outcomes. Skill sets range across the alignment of business and technology, enabling us to undertake the management of portfolios, programs and projects, and developing business process model frameworks and integrating them into organisations’ work practices. Some staff have accreditation to the AICD and IE (Aust). Individual staff qualifications and accreditations include formal tertiary qualifications Doctorate in Philosophy (PhD), Masters’ Degrees in Business Administration (MBA), Science, Engineering, and Business. Bachelors' Degrees are typically Engineering, Business, Economics, Commerce, Law, Psychology, and Applied Science. Several staff have Program and Project Management accreditation and qualifications including Master Project Director (MPD), Registered Project Manager (RegPM), and accreditation with Project Management Body of Knowledge (PMBOK), and PRINCE2 project management methodology (at practitioner, consultant and trainer levels).

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development WDScott in our normal PMO support to government and commercial organisations is required to develop solid business cases to clients that are defendable at Board level. We are familiar with the AGIMO ICT Business Case Guide and a range of other corporate and government business models. Our experience ranges from smaller ICT business cases (under $5M) to significant procurement initiatives related major capital investments (above $5M). Our team has led PMO’s at all points of the project life cycle and at considerable project value. On the Defence Blackberry Project WDScott ran the PMO and developed the Business Case for the Phase 1a and Phase 2 of approximately $2M and all subsequent operational and training documentation. On the HQJOC Project WDScott as the PMO again lead the development, for two years, of numerous business cases that lead to the procurement action in excess of $50 M.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Weiser Consulting (Weiser Australia Pty. Ltd.) Name Trading Name Weiser Consulting Contact Mrs Sonya Weiser Address PO Box 6372 Suburb Halifax Street State SA Postcode 5000 Telephone 0882936169 Facsimile Website www.weiserconsulting.com.au Email [email protected] ABN 84136475039

Company Background Weiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning advice that increases productivity, reduces cost and improves service quality. Our clients typically rely on their IT investment as an integral part of their business processes. The services we provide maximise value for our clients, though the combination of a high level of business knowledge and the ability to implement and support proven technical solutions. Whatever your size or industry, Weiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning that increases productivity, reduces cost and improves service quality. Weiser Consulting specialises in transforming the value already invested in business assets into solutions that meet new business demands, particularly in a time of economic uncertainty. We have the expertise to develop tailored IT and business solutions that can save you time and money. The Principal Strategic Consultant of Weiser Consulting is Sonya Weiser. Sonya has extensive IT industry experience and formal knowledge of corporate governance and business requirements analysis. This experience spans a diverse range of industries and organisations, including a number of South Australian government agencies. Company Accreditation (Optional) Weiser Consulting has an outstanding level of experience in ICT strategic planning, project management, business case development and business process improvement. Our Principle Strategic Consultant, Sonya Weiser, has formal knowledge of corporate governance and business needs through completing a Master of Business Administration (MBA) at the University of Adelaide (2009). Our experience spans a diverse range of industries and organisations, including numerous South Australian government agencies. Weiser Consulting is a member of Women in Innovation and Technology (WIT), the Australian Information Industry Association (AIIA) and the Technology Industry Association (TIA).

Business Case Analysis and Development Weiser Consulting provide requirements analysis and business case development services, adhering to Business Analysis Body of Knowledge (BABOK) standards, ensuring funding for IT changes is reasonable, justifiable and targeted to meet strategic objectives. The Principal Strategic Consultant of Weiser Consulting, Sonya Weiser, has provided ICT business requirements analysis and business case development expertise in a number of organisations. At NCVER in 2011 Sonya provided

Business Case Analysis & Development category, Version 43, August 2012 business requirements analysis to develop a business case for the Commonwealth Government initiative introducing a unique student identifier for VET students. At Housing SA in 2008-2009, Sonya developed business cases for projects seeking to integrate various systems of the agency. At SA Police in 2007-2008 Sonya provided analysis of business requirements and coordination of user acceptance testing for introduction of online expiation payments system, SAPOL ePay This system provides an additional payment option for the public and improved data capture for SA Police. Sonya also developed an approved business case for a system that provides information about persons brought into custody. Analysis for this included broad consultation, facilitating input from staff in multiple locations throughout SA, gathering business requirements, design of potential solutions, cost benefit analysis of options and preparation of a phased implementation plan. Provision of timely information to officers working in cells improves outcomes in custody management, with the system providing a history of people being brought into custody and identifying those who are at risk of self-harm while in custody.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Windsor Place Consulting Pty Ltd Name Trading Name Contact Mr Simon Parker Address 22 Derby Street Suburb Collingwood State Victoria Postcode 3066 Telephone 394198166 Facsimile 394198666 Website www.windsor-place.com.au Email [email protected] ABN 89093284247

Company Background Windsor Place Consulting ('WPC') is a is a specialist advisory practice that focuses on the business, strategic and regulatory implications of the converging telecommunications, media and information technology sectors. We have emerged as a valuable and trusted partner to leading government and blue chip corporate clients both in Australia and throughout the Asia Pacific region. Our team maintains a long term association with the sector and delivers new, fresh and globally competitive perspectives generated through landmark client engagements and executive roles within some of the industry’s leading stakeholders. We understand that participation on the ICT Management Consultants Multi-Use List requires high levels of expertise and associated experience in major public sector ICT strategy, transformation and procurement projects. Within this context our advisory practice offers its clients a complimentary and inter-dependent set of legal, financial, strategic and regulatory skills with a central focus on ICT. We are routinely involved in highly demanding work programmes and have a long standing track record in collaborating with multi-disciplinary teams on complex ICT strategy, evaluation and deployment tasks. Our overall approach to any proposed assignments will build on the practical capabilities and extensive experience of our consulting team derived through successful involvement in previous projects for a range of public sector agencies. Company Accreditation (Optional)

Business Case Analysis and Development WPC acknowledges that highly specialist domain ICT knowledge is critical for business case assessment for technology projects, given the inherent risks involved in obsolescence, shifting standards and evolving business models. As a consequence, in addition to the traditional financial, operational and strategic considerations required as part of generic business case analysis, ICT projects also require insider knowledge on the technical aspects. Given the track record of WPC in this area, we are uniquely placed to deliver comprehensive end-to-end support to complex public sector ICT business case assessments Reference projects include:

Business Case Analysis & Development category, Version 43, August 2012 i) Acting as key strategic advisors for a leading bid for the Federal Government's current NGN project involving a business case assessment of the technology, regulatory and demand drivers on the commercial model underpinning the proposed transaction. ii) Developed highly complex and detailed business case analysis to support the successful bidding and financial strategies of participants in highly competitive 3G spectrum auctions in various Asia Pacific markets.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Wipro Australia Pty Ltd Name Trading Name Wipro Contact Mr Patrick Bodegraven Address Level 1, 18 National Cct Suburb Barton State ACT Postcode 2600 Telephone 0411 657 063 Facsimile 02 6198 3373 Website www.wipro.com Email [email protected] ABN 80121950463

Company Background Wipro Australia Pty Ltd is part of Wipro Ltd which is a global management consulting, technology services and outsourcing company. With more than 100,000 employee across the globe, the company generated revenues of $US 5.4 billion with 28% YoY growth for the fiscal year 2008-09. Wipro offers a wide range of consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Wipro provides ‘End to End’ solutions in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies and Government agencies. Many of our top 100 clients have been clients for at least five years. Wipro Consulting Service has a vast pool of qualified resources in the following functional tracks - Business Consulting – 200, Architecture Consulting – 400, Portfolio consulting – 200 and Business Process Improvement – 400 consultants. Wipro Australia operate offices in Sydney, Melbourne and Adelaide with over 700 employees servicing our customers across all of our functional domains. Customers include the University of Canberra, Northern Territory Government, Telstra Company Accreditation (Optional) CMMi Accreditation – Wipro is the first PCMM Level 5, SEI CMM Level 5 and CMMi Level 5 certified software & IT services company globally and the first outside USA to receive the IEEE Software Process Award. ISO & BS Standard Wipro started its Quality Journey in 1993 by adopting ISO 9000. Wipro was certified by BVQI and was recertified ISO 9001:1994. Wipro was certified for the ISO 9001 2000 certification. Wipro is the first software technology and services organization in India, to be certified for complying with the ISO 14001 standards for the Environmental Management System. Wipro was certified as compliant with the BS7799 standards in 2002. Wipro was awarded the BS 15000 in 2004. Wipro has adopted complete BS15000 framework processes and in addition project management which is extremely critical to manage projects for any size organisation. We are able to address IT Infrastructure management and service support needs for our clients while maintaining high standards of quality and cost effectiveness Six Sigma Wipro is the world’s first IT Company to adopt Six Sigmainternally. Six sigma methodologies in practice include Six Steps to Six Sigma (SSSS), for transactional quality, cross functional process mapping, DMADV, and DMAIC, in software development.

Business Case Analysis & Development category, Version 43, August 2012 Business Case Analysis and Development Wipro has strong capabilities and expertise in analyzing and developing business cases for justifying investments in large programs. We have developed our own templates and tool kits for analysis and development of business cases. Our customers benefit from having a well rounded perspective in the development of business cases for large initiatives. We use various statistical tools for analysis like break-even analysis, cause and effect analysis, cost/benefit analysis, value chain analysis, investment opportunity analysis, Pareto analysis, payback analysis, sensitivity analysis, trend analysis etc. Wipro’s customers derive the following benefits: better decision making thus rationalization of investment, focused outcome and synergy in organizational growth, better risk management, etc. Case Study 1 WIPRO worked with the largest telecom service provider in India for a large transformation initiative for setting up and running a shared service centre. As part of the overall program, Wipro developed the business case which portrayed the business benefits which would accrue to the customer and also justification for the investments which had to be made. The customer benefited by getting an overall perspective for making sound and well informed decisions. Case Study 2 WIPRO worked with a multi company conglomerate in the Middle East to draw up a strategic plan and roadmap for IT for the overall group and individual group companies. The client benefited by having a comprehensive view of the investments which they have to make in IT projects and also the benefits which will be accrued due to the investments.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Yael Bright Consulting PTY LTD Name Trading Name Bright Consulting Contact Mr Aviel Vaknin Address P.O Box 460 Civic Square Suburb Civic State ACT Postcode 2608 Telephone 0262627762 Facsimile Website www.brightc.com.au Email [email protected] ABN 85156575647

Company Background Bright Consulting is a delivery-focused company providing management services, Business Analysis and advisory services. We specialise in increasing project management capability as well as delivering highly complicated projects successfully. Bright consultants are contracted to our customers at extremely competitive rates; we believe that a successful delivery can be achieved by providing expert advice at reasonable prices. Bright Consulting targets the best consultants in the market; those with vast experience and knowledge who are passionate about what they do. Our rigorous recruitment process highlights a selected few who are invited to be part of Bright experience. We support our consultants during their engagements and regularly monitor and tracked their progress. This service ensures higher successful rate of delivery as well as continuity. We see this service as demonstration of our values and commitments to the success of our clients; we therefore provide this service at no additional cost. Company Accreditation (Optional) Bright Consulting targets highly experienced consultants as our permanent staff. Our employees are certified in most of the industry recognised Methodologies : Prince2, PMBOK, MSP, as well as Project lifecycles : waterfall and Agile. We ensure our consultants maintain their high level of accreditation , as well as exposing them to the latest developments in Program and Project Management through training and technical workshops. Our internal Project Management Office ensures that we provide our customers with a superior service. Our practice lead is accredited CMMI (Capability Maturity Model - Integration) who continuously develop and enhance our Project Management capability and support our consultants throughout their assignment. Bright Consultants are a proud member of the ACS, PMI, AIPM and AIM.

Business Case Analysis and Development At Bright Consulting, we understand the importance of developing a comprehensive business case, which is supported by the end users and has sufficient information to maximise probability of benefits realisation, prior to initiating a project. Our consultants are highly experienced in the development of well-rounded business cases. Capitalising on technical background and excellent communication skills, Bright Consultants are able to understand the business needs and the end users “fit for purpose” requirements and translate them into a clear scope.

Business Case Analysis & Development category, Version 43, August 2012 Some sample engagements for our consultants include: - The creation of a business case to migrate the mainframe environment to a mid-range environment in Department of Health and Aging. This activity included the engagement of stakeholders from ICT and Business to gather requirements and desire outcomes as well as the analysis of the work required at it implication. - The engagement of the business in analysis and development of specifications for the Water Efficiency Labelling and Standards (WELS) team within DEWHA, with regards to their compliance and case management tasks. The outcome was the development of Business needs based specifications, which were used to search for and trial appropriate packages, as well as roadmap to potential in-house developed solutions.

Business Case Analysis & Development category, Version 43, August 2012 Organisation Zen Ex Machina Pty Ltd Name Trading Name Zen Ex Machina Contact Ms Mia Horrigan Address Unit 7/43 Sandgate Road Suburb Albion State Qld Postcode 4000 Telephone 0412821852 Facsimile Website zenexmachina.com Email [email protected] ABN 93153194220

Company Background Zen Ex Machina was founded in 2011 in response to the needs of Australian businesses and government for elegant solutions to modern, complex digital problems. We are outcomes focused, working closely with our clients and their stakeholders to create a shared understanding of the value required of products and services in the government and private sectors in a way that is adaptable to the changing needs and priorities of the modern business environments. Our consultants have over 10 years experience working extensively across Federal Government agencies including Department of Health and Ageing, Department of Defence, Department for Human Services and Department of Employment, Education and Workplace Relations. We believe that the good inherent in 'the machine' of this digital age is most effectively and efficiently delivered through ensuring that the strategies we create, the solutions we develop, and the tactics we employ are: •In harmony with end-users' needs. •Useful, usable and fit-for-purpose. •Balanced across all channels of customer engagement, whether digital or traditional. •Value-driven. •Created collaboratively with our clients. A key element in our approach is the provision of sound project management capability to ensure timely, cost effective delivery of a quality and valued aligned outcomes. Company Accreditation (Optional) Our Zen Ex Machina Business Strategy and Project Management Consultants have Prince2 certification and Scrum master Certification (Agile Alliance). Our Technology consultants are certified Adobe Instructors and certified technical trainers.

Business Case Analysis and Development Our Zen Ex Machina consultants have extensive experience in working with government agencies to develop business cases and analysis the requirements to understand the project objectives, values and options for the business to implement their strategy. We utilise industry best practice methodologies such as BABoK to examine the values, feasibility, performance, risks and options. The business case analysis is critical to helping provide decision support for executives and Zen Ex Machina will utilise the AGIMO ICT Business Case Guide to develop the business case with comprehensive cost benefit analysis and detailed project planning Case Study 1: DOHA Community Pharmacy - Zen Ex Machina consultants provided business analysis and business case development services to facilitate the development of a forecasting model and specification of requirements to build the IT system. We developed the business case for capital funding that aided the Branch in gaining approval for the system development through facilitation of meetings with

Business Case Analysis & Development category, Version 43, August 2012 key stakeholders. We elicited requirements in more detail as more of the modeling process was understood, and involved stakeholders to gain valuable buy-in for project outcomes. Case Study 2: DoHA OATSIH Reporting System - Zen Ex Machina consultants were engaged to provide business analysis of the business requirements associated with the collection of health service delivery data from aboriginal community organisations and indigenous health services. We conducted stakeholder consultations regarding current IT reporting systems and issues, review and evaluated options and presented a business case outlining options and associated costs and risks for the redevelopment of the system.

Business Case Analysis & Development category, Version 43, August 2012