Residential Voicemail Quick Reference Card

Accessing Your Voicemail From Your Own Phone  Press the Messages button or dial *09  Enter your voicemail password  If you have new messages, the messages will be identified and played. DIRECT  After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below. From Another Phone  From an internal phone, dial 555  From an external phone, dial the voicemail access number specified by your Service Provider. Alternatively, you can dial your company’s main telephone number and dial extension 555. Vois  When prompted, enter your extension number  When prompted, enter your voicemail password + #  If you have new messages, the messages will be identified and played. After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below. From the Web Portal If you have a Web Portal account, you can retrieve messages and manage your voicemail account using the Residential Voicemail Web Portal. For information about using your Web Portal, refer to your Web Portal documentation or the Quick Reference Card online help system available once you’ve logged into your Web Portal account. From an Email Client Your service provider may allow you to access your voicemail account using your standards-based (i.e., IMAP or POP) email client. Contact your service provider to see if this service Is available and to obtain the necessary information to configure your email client. Voicemail Main Menu KEY FEATURE 1 Play Inbox Messages 2 Compose a New Message 3 Play Saved Messages 4 Play Greetings 5 Record Greetings 7 Change Password * Exit to Voicemail System

8 2 3 Message Playback Options While listening to your voicemail messages, the following options are available. E E E E G G G G R R N A A A E I O T S S S

ACTION R F F S S S U E E E A E D B M M M

Skip Envelope # NA NA Skip Message NA NA # Reply to Message NA #8 8 Call Originator NA #88 88 Delete NA #7 7 Save NA #9 9 Forward Message NA #6 6 Rewind to Beginning NA 11 NA Rewind 5 Seconds NA 1 NA Pause/Resume Playback NA 2 NA Skip Ahead 5 Seconds NA 3 NA Skip to the End NA 33 or # NA Return to Envelope NA * NA Return to Previous Menu * NA *

Replying to a Message  While listening to a message, press #8 to reply  After the tone, record a message and press #  Select an action  To Send the message, press 1. The message will be sent and you will be returned to the previous menu.  To Change the message, press 2. The message will be deleted and you will be prompted to record the message again.  To Review the message, press 3. The message will be played back and you will be prompted to select another action.  To Mark the message Urgent and Send, press 9. The message will be marked urgent and sent. You will be disconnected from the voicemail system. When retrieving messages, urgent messages will be played first. If configured by the recipient, the recipient may be paged when they receive an urgent message.  Press * to cancel

8 2 3 Dialing the Originator  To Change the message, press 2. The  To hear your Busy greeting, press 3  While listening to a message, you can call the message will be deleted and you will be  To hear your Name, press 4 person back by pressing #88. prompted to record the message again.  To return to the main menu, press *  This capability will not work if the voicemail system  To Review the message, press 3. The message was not able to record the Caller ID information will be played back and you will be prompted to Email Forwarding when the original voicemail was received or if your select another action. If desired, you can configure the voicemail system to phone is configured with call restrictions which  To set Message Options, press 4. automatically forward a copy of every voicemail prevent you from calling the originator’s number.  To mark the message Urgent, press 1. message that you receive to a specified email address. Forwarding a Message  To mark the message Private, press 2. Email Forwarding is configured via your Web Portal account.  While listening to messages, you can forward a  To request a Return Receipt, press 3. To clear all these options, press 9. message to another recipient. To forward the  Pager Notifications current message, press #6.  To return to the previous menu, press *. Pager Notifications are used to notify you when you  Enter an extension number or Distribution Group Changing Your Voicemail Password receive voicemail messages. You can select whether or Number + #. Repeat this step until you’ve entered not to be notified and, if so, for which types of messages all the desired destinations.  Access your voice mailbox (i.e., All Messages or Urgent Messages Only).  Press # when finished entering destinations  If you have new messages, the messages will be  You will be prompted to record an introduction identified and played. To skip to the Main Menu, You can choose to be notified in one of three different  After the tone, record your introductory message press * ways: and press # when finished.  From the Main Menu, press 7 to change your  Numeric Pager - A numeric code will be sent to your  Select an action password pager.  To Forward the message, press 1. The  Enter your new password + #  Voice - The system will call you at a specified message will be sent.  Enter your new password again + # to confirm number and ask for your voicemail password. After entering your password, you can listen to your  To Change the introductory message, press 2. Recording Your Personal Greetings messages. If the system doesn’t reach you, it will try The message will be deleted and you will be to reach you three times at five minute intervals. prompted to record the message again.  Access your voice mailbox  Email - You’ll receive an email that identifies the  To Review the introductory message, press 3.  If you have new messages, the messages will be Date, Time, and ID of the caller. The message will be played back and you will identified and played. To skip to the Main Menu, be prompted to select another action. press *. Pager Notifications are configured using the Web Portal.  To Mark the message Urgent and Send, press  From the Main Menu, press 5 to record your For more information about configuring Pager 9. When retrieving messages, urgent messages greetings Notifications, see Web Portal User’s Guide. will be played first. If configured by the  Select the greeting you’d like to record: recipient, the recipient may be paged when  To record a No Answer greeting, press 1 they receive an urgent message.  To record a Do Not Disturb greeting, press 2  Press * to Cancel.  To record a Busy greeting, press 3  To record your Name, press 4 Composing a New Message  To return to the main menu, press *  Access your voice mailbox  After the tone, record your greeting. Press # when  If you have new messages, the messages will be finished. identified and played. To skip to the Main Menu,  If you don’t record a personal greeting, a generic press *. greeting will be played.  From the Main Menu, press 2 to compose a new message Hearing Your Personal Greetings  Enter an extension number or Distribution Group  Access your voice mailbox Number + #. Repeat this step until you’ve entered  If you have new messages, the messages will be all the desired destinations. identified and played. To skip to the Main Menu,  Press # when finished entering destinations press *.  After the tone, record your message. Press the #  From the Main Menu, press 4 to hear your recorded key when finished. greetings  Select an action  Select the greeting you would like to hear:  To Send the message, press 1. The message  To hear your No Answer greeting, press 1 will be sent and you will be disconnected from  To hear your Do Not Disturb greeting, press 2 the voicemail system. 4 5 6 7