Anita Tucker Curriculum Vitae

November 2012 Anita L. Tucker 35 Clark Street Belmont, MA 02478 [email protected]

Education Harvard Business School, Boston, MA, DBA 2003 Dissertation: “Organizational Learning from Operational Failures” Committee: H. Bowen, A. Edmondson, G. Pisano and S. Spear

Purdue University, West Lafayette, IN, M. Sc., Industrial Engineering, 1992 University of Massachusetts, Amherst, B.S., cum laude, Industrial Engineering, 1990

Academic Positions 2007 – present: Harvard Business School, Technology and Operations Management 2010 – present: Associate Professor 2011-present Marvin Bower Fellow 2007 – 2010: Assistant Professor 2008-2009 Lumry Family Assistant Professor of Business Administration Teaching assignment: 2007 -2010: First-year MBA required course, Technology and Operations Management

2003-2007: Assistant Professor, Operations and Information Management, Wharton, University of Pennsylvania Teaching assignment: 2003-2007: OPIM 631, Operations Management, MBA Core 2004-2006: OPIM 656, Process Management in Manufacturing, MBA Elective

Other Experience 1992-1997: Quality Improvement and System Engineer, General Mills Responsible for ongoing quality, process improvements, and cost reductions for a variety of consumer food products manufactured by three shifts of packaging and process operators. Conducted material balances, performed capability studies, designed experiments, and managed new equipment installations. 1990-1991: Nuclear Quality Control Engineer, Electric Boat Division, General Dynamics

Awards & Honors

A. Tucker Page 1 of 6 2012: Finalist for the 2011 Best Industry Studies Paper Award. (Nembhard and Tucker 2011.) Committee: John Paul MacDuffie (Chair), Nicole DeHoratius, Marshall Fisher, Jody Hoffer Gittell. 2001, 2006, 2008, 2010, 2012: Academy of Management Best Paper Proceedings 2008: AcademyHealth, Annual Research Meeting, Most Outstanding Abstract 2006: Alfred P. Sloan Industry Studies Fellow 2006: Academy of Management, Healthcare Management, Outstanding Reviewer 2004: AcademyHealth Dissertation Award 2004: Accenture Award, California Management Review 2003: George S. Dively Dissertation Award, Harvard Business School 2002: Best Student Paper, Academy of Management, Operations Management Division

Publications I. Nembhard and A. Tucker. Deliberate learning to improve performance in dynamic service settings: Evidence from Hospital Intensive Care Units. (2011). Organization Science, 22(4):907- 922.

A. Tucker, S. Singer, J. Hayes and A. Falwell. Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems. (2008). Health Services Research, 43(5) (p2): 1807-1829.

A. Tucker, I. Nembhard and A. Edmondson. Implementing new practices: An empirical study of organizational learning in hospital intensive care units. (2007). Management Science, 53(6): 894- 907.

An empirical study of system improvement by frontline employees in hospital units. (2007). Manufacturing & Service Operations Management, 9(4): 492-505.

A. Tucker and S. Spear. Operational failures and interruptions in hospital nursing. (2006). Health Services Research, 41(3): 643-662.

A case study of operational failures in home healthcare. (2004). Journal for Healthcare Quality, 26(3): 42-48. (Special issue featuring papers presented at the 2003 National Policy Meeting of Home Health Care Quality).

The impact of operational failures on hospital nurses and their patients. (2004). Journal of Operations Management, 22(2): 151-169. (Best Student Paper, Academy of Management Conference 2002).

A. Tucker and A. Edmondson. Why hospitals don’t learn from failures: Organizational and psychological dynamics that inhibit system change. (2003). California Management Review, 45(2): 1-18. (2004 Accenture Award).

A. Tucker and A. Edmondson Managing routine exceptions: A model of nurse problem solving behavior. (2002). Advances in Health Care Management, 3: 87-113.

A. Tucker Page 2 of 6 A. Tucker, A. Edmondson and S. Spear. When problem solving prevents organizational learning. (2002). Journal of Organizational Change Management, 15(2): 122-137.

Selected Conference Proceedings A. Tucker, C. Folck, W.S. Heisler, and L. Janisse. Designed for workarounds: A qualitative study of hospitals’ internal supply chains. Best Paper Proceedings, Academy of Management 2012 Conference.

I. Nembhard and A. Tucker. Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units. Best Paper Proceedings, Academy of Management 2010 Conference.

A. Tucker, S. Singer, J. Hayes and A. Falwell. Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems. Best Paper Proceedings, Academy of Management 2008 Conference.

S. Singer, A. Tucker, S. Lin, J. Hayes and A. Falwell. A longitudinal study of an innovation to enhance managers’ engagement and organizational resources for safety. Best Paper Proceedings, Academy of Management 2008 Conference.

Facilitating learning from front-line failures. Best Paper Proceedings, Academy of Management 2006 Conference.

A. Tucker, A. Edmondson, S. Spear. Front-line problem solving: The responses of hospital nurses to work system failures. Best Paper Proceedings, Academy of Management 2001 Conference.

Practitioner-Oriented Publications and Cases A. Tucker. Teaching Note for Learning How to Reduce Hospital Mortality at Kaiser Permanente (2012). A. Tucker and R. Ghosh. Learning How to Reduce Hospital Mortality at Kaiser Permanente. (2012). HBS Case 612-093 [18].

A. Raman and Anita L. Tucker. The Cleveland Clinic: Improving the Patient Experience. (2011) HBS Case 612-031 [24].

Workarounds and resiliency on the frontlines of healthcare [Perspective]. (2009). AHRQ Web M&M [serial online], August, 2009. Available at: http://www.webmm.ahrq.gov/perspective.aspx?perspectiveID=78.

A. Tucker. Teaching Note for Cincinnati Children’s Hospital Medical Center (2010). A. Tucker and A. Edmondson. Cincinnati Children’s Hospital Medical Center. (2009). HBS Case 609-109 [28].

A. Tucker. Teaching Note for Patient Flow at Brigham and Women’s Hospital. (2012)

A. Tucker Page 3 of 6 A. Tucker and J. Berry. Patient Flow at Brigham and Women’s Hospital (A). (2008). HBS Case 608-171 [19]. A. Tucker and J. Berry. Patient Flow at Brigham and Women’s (B). (2008). HBS Case 608- 172 [1].

A. Tucker, A. Edmondson and M. Roberto. Children’s Hospital and Clinics. (2007). HBS Case 302-050 [25]. [Reprinted in Journal of Organizational Behavior Education 2005, 1(1): 5-36].

Working Papers A Tucker and S. Singer. Key Drivers of Successful Implementation of an Employee Suggestion- Driven Improvement Program. (2012).

A Tucker, C. Folck, W. S. Heisler, L. Janisse. Designed for Workarounds: A Qualitative Study of Hospitals’ Internal Supply Chains. (2012). (Best paper proceedings, Academy of Management 2012)

A Tucker. Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up about Internal Supply Chain Problems. (2012).

Senot, C., A. Chandrasekaran, P. T. Ward, A. Tucker. 2012. The financial impact of clinical quality and experiential quality in U.S. acute care hospitals

Berry Jaeker, Jillian, A Tucker. Effect of busyness in hospital care.

Work in Progress Survey on Workaround Culture and its impact on Patient Safety, Nurse Turnover, and Length of Stay, with J.E. Holt, J. Aucoin and M.A. Fuchs, Duke University Hospital. [Data analysis, 2012]

Song, H., A. Tucker. The impact of visible performance metrics and fast-working peers on ED physician productivity

Invited Presentations Academic Institutions . University of Alberta, Edmonton Canada, November 2012 . University of North Carolina, Chapel Hill, November 2012 . Clemson University, April 2012 . Emory University, April 2011 . Bentley University, Computer Information Systems and Information and Process Management Department Seminar Series, December 2010 . UCLA Anderson School of Business, Decisions, Operations, and Technology Management Research Seminar, December 2010 . Richard Ivey School of Business, Organizational Behavior Research Seminar, October 2010 . Wharton, Empirical Operations Conference, October 2010 . University of South Carolina, Moore School of Business, Department of Management Science Research Colloquium, August 2010.

A. Tucker Page 4 of 6 . Duke University School of Nursing, February 2010 Harriet Cook Carter Distinguished Lecturer. . University of Chicago, Booth School, Operations/ Management Science Workshop. December 2009 . Northwestern University, Kellogg, Operations Seminar, December 2009 . Georgia Institute of Technology, Operations Management Department, April 2009 . Stanford University, Operations Information and Technology, April 2009 . University of Minnesota, Carlson School of Management, February 22, 2008 . Brandeis University, Heller School Organizational Studies Workshop, February 12, 2008 . Harvard Business School, Technology & Operations Management, October 26, 2006 . Ohio State University, Management Science Department Seminar, October 20, 2006 . University of Cincinnati, Innovations in Healthcare Delivery Conference, September 22, 2006 . Insead, Healthcare Management Initiative Research Seminar, June 9, 2006 . University of Pennsylvania, School of Nursing, Center for Health Outcomes Research and Policy, September 12, 2006 . Vanderbilt School of Business, April 15, 2005 . Rensselaer Polytechnic Institute, Lally School of Management, March 23, 2005 . University of California, Berkeley, Haas School of Business. October 14, 2004 . University of Wisconsin, Madison, Industrial Engineering Colloquium, February 6, 2004 . London Business School, Operations and Technology Management, February 26, 2003 . MIT, Workplace Center, January 31, 2003

Practitioner Conferences . Institute for Healthcare Improvement, Fellows Seminar, September 2012 . Mayo Clinic Operations Research Conference, August 2010. . Eight Annual Quality Colloquium, August 2009, Cambridge, MA. . Panelist: “New Perspectives on Organizational Learning,” Eastern Massachusetts Healthcare Initiative, July 2008, Boston, MA. . Summer Institute on Evidence-Based Practice, June 2008, San Antonio, TX. . Consortium for Operational Excellence in Retailing, Customer-Initiated Problem Solving in Retail: Antecedents and Outcomes, May 2008, Philadelphia, PA. . National Annual Quality Congress for Neonatology, December 2, 2007. Washington, DC. . Johns Hopkins School of Medicine, Patient Safety Grand Rounds, August 30, 2007, Baltimore, MD. . European Society of Anesthesiology Conference, June 12, 2007, Munich, Germany. . Massachusetts Organization of Nurse Executives, Quarterly Meeting, September 9, 2005. . Alliance of Independent Academic Medical Centers: Annual Meeting, March 31, 2005, Amelia Island, FL. . Massachusetts General Hospital, Collaborative Governance Quality Conference, February, 2005, Boston, MA. . University of Pennsylvania, School of Medicine, Occupational Health, Quality Grand Rounds, October 28, 2004, Philadelphia, PA. . Home Health National Policy Meeting, July 1, 2003, New York, NY. . Harvard School of Public Health, ERC seminar on occupational health, April 28, 2003, Boston, MA.

A. Tucker Page 5 of 6 . Vermont Oxford Network of Neonatal intensive care units, September, 2002, Chicago, IL.

Professional Activities Academic Conferences Academy of Management, 2001-2006, 2011, 2012 Decision Sciences Institute, 2011 European Group for Organizational Studies, 2006 INFORMS, 2002 – 2004, 2006 & 2008, 2011, 2012 Production and Operations Management Society, 2005-2009, 2011, 2012 SIOP, 2007

Service Production and Operations Management Society College of Healthcare Operations Management, President 2009-2010 Production and Operations Management Journal: 2008-2010 Co-Editor, Special Issue on Healthcare Operations with C. Froehle and S. Zenios. Senior Editor, 2006-present Ad hoc reviewer, 2003-2006 Journal of Operations Management: Editorial Review Board, July 2008 Ad hoc reviewer, 2003-2008 Management Science: Ad hoc reviewer, 2005-present Manufacturing and Service Operations Management: Editorial Review Board, Special Issue on Empirical Science, 2005 Ad hoc reviewer, 2004-present Organization Science, 2009 Joint Commission Journal for Healthcare Quality: Ad hoc reviewer, 2005 Health Services Research: Ad hoc reviewer, 2004-present International Journal of Operations and Production Management, 2005 California Management Review: Ad hoc reviewer, 2004, 2005; Ad hoc reviewer, September 2002, Special Issue on Healthcare Research National Science Foundation: Research Grant Reviewer 2004 Canadian Research Board (SSHRCC): Research Grant Reviewer 2005 Israeli Science Foundation: Grant Reviewer 2005, 2009

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