ICOB 5: Product Disclosure

POLICY SUMMARY

The following summary does not contain the full terms and conditions of the contract which can be found in the insuring document, a copy of which is available on request. The summary does not form part of your contract of insurance.

INSURER Sections A and B of this Insurance are underwritten by the Royal & Sun Alliance Insurance plc under a facility managed and administered by OIM Underwriting Ltd. Section C is Underwritten by Inter Partner Assistance SA. and is managed by Arc Legal Assistance Limited. Royal & Sun Alliance Insurance plc are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. OIM Underwriting Limited are authorised and regulated by the Financial Conduct Authority. Inter Partner Assistance SA is authorised by the Belgian National Bank and subject to limited regulation by the Financial Conduct Authority in the UK. Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority.

ABOUT YOUR POLICY This Insurance provides the following coverage:

Household insurance cover. This insurance only relates to those sections of the insurance which you request and we agree to insure.

Cover specific features and benefits (referenced to the sections contained in the insurance document):

Buildings are defined as:  The physical structure of the home •The decorations, fixtures and fittings, including fixed glass and double glazing attached to the home •Garages, outbuildings, greenhouses, permanently installed swimming pools (but not swimming pool covers), fixed hot tubs, tennis courts, drives, patios and terraces, walls, gates, fences, fixed central heating installations, fixed fuel and septic tanks •Domestic oil pipes, underground water supply pipes, underground sewers, drains and septic tanks, underground gas pipes, underground cables, solar panels, wash basins, pedestals, sinks, bidets, lavatory pans and cisterns, shower trays, shower screens, baths and bath panels (“sanitary ware”) and ceramic hobs.

Contents are defined as:  Household goods and personal possessions  Radio and television aerials, satellite dishes, their fittings and masts which are attached to the home  Property in the open but within the home  Money and bank cards  Deeds, registered bonds and other personal documents  Stamps and coins forming part of a collection  Gold, silver, gold and silver plated articles, jewellery and furs

Section A - Buildings and Contents are covered for loss or damage caused by physical loss or physical damage to the buildings and/or the contents, fine art and valuables which happens anywhere in the world provided that such loss or damage is not excluded under this section or the General Conditions and Exclusions.

The Buildings and Contents sums insured are index linked to protect you against inflation (only if applicable)

Buildings and Contents cover also includes  Loss of rent due to you and temporary accommodation costs up to 25% of the sum insured for Buildings and Contents  Architect’s and Surveyor’s fees, debris removal and additional costs as a result of Local Authority requirements  Increased domestic metered water charges up to £1,000 in all following an escape of water

2011 Page 1 of 5 ver 1.2  Anyone buying your home until completion of sale

The most we will pay, unless separately specified in the schedule, for  loss or damage to the contents in the open for any one claim is £2,500  for stamps and coins forming part of any collection for any one claim is £2,500  gold, silver, gold and silver plated articles, jewellery and furs for any one claim is £10,000  valuables or personal possessions for any one item is £5,000  fine art for any one claim is £15,000  loss of money for any one claim is £1,000  loss of bank cards for any one claim is £1,000  deeds and registered bonds and other personal documents is £2,500 in total  any loss or damage to pedal cycles is £1,000 in total during the period of insurance.  temporary storage of furniture and temporary living arrangements for your pets for any one claim is £1,000  the costs of alternative living arrangements because you cannot live in the home is for a maximum of 24 months but limited to 25% of the sum insured for the buildings &/or the contents.  the cost of replacing locks for any one claim is £2,500  loss of oil from a fixed domestic central heating installation is £2,500  the cost of replacing food in your fridge or freezer for any one claim is £500  trace and access is £10,000 in total during the period of insurance  garden repair is £2,500 in total during the period of insurance  business equipment for any one claim is £5,000  new purchases for any one claim is £5,000  wedding, Christmas and birthday gifts is 10% of the sum shown in the schedule as the sum insured for contents  increased metered water charges is £2,500 in total during the period of insurance  any loss from any vehicle when that vehicle was left unattended and without an authorised occupant is £1,000.   loss of jewellery from any hotel room during your absence from the room is £5,000 in total during the period of insurance

Section B – Legal Liability • Your legal liability as owner up to £5,000,000 for any one accident or series of accidents arising out of one event • Your legal liability as occupier up to £5,000,000 for any one accident or series of accidents arising out of one event • Your legal liability for accidents to domestic staff up to £5,000,000 for any one accident or series of accidents arising out of one event • Your legal liability as a tenant for loss or damage to the buildings for up to 15% of the sum insured for contents

Extensions to cover available Family legal costs

1) Exclusions that apply to the whole of this insurance:- a) Loss or damage caused directly or indirectly by radioactive contamination and nuclear assemblies b) Loss, damage or liability directly or indirectly occasioned by, happening through or in consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority c) Existing or Deliberate Damage d) Loss or damage that is not directly associated with the incident that caused you to claim, unless expressly stated in this insurance. e) Loss, damage or liability resulting from computer viruses, erasure or corruption of electronic data or the failure of any equipment to correctly recognise the date or change of date f) Loss, damage or liability caused by Biological or Chemical contamination arising from i) terrorism, ii) steps taken to prevent, suppress, control or reduce the consequences of any actual, attempted, threatened, suspected or perceived act of terrorism g) Any reduction in value of the property insured following repair or replacement h) Damage caused by wear and tear or any other gradually operating cause. i) We will not pay for loss or damage • occurring before cover starts or arising from an event before cover starts • caused deliberately by you or any member of your home

2011 Page 2 of 5 ver 1.2 j) We will not pay for any claim or expense of any kind directly or indirectly caused by or arising out of pollution or contamination unless caused by: • a sudden unexpected incident, or • oil or water escaping from a fixed oil or fixed water installation, and which was not the result of any intentional act, and, which occurs during any period of insurance. k) All pollution or contamination which arises out of one incident shall be deemed to have occurred at the time such incident takes place. l) We will not pay for any loss, damage, liability, cost or expense of any kind directly or indirectly caused by, resulting from or in connection with any act of terrorism. For the purpose of this exclusion, ‘terrorism’ means the use, or threat of use, of biological, chemical and/or nuclear force or contamination by any person(s), whether acting alone or on behalf of or in connection with any organisation(s) or government(s), committed for political, religious, ideological or similar purposes including the intention to influence any government(s) or put any section of the public in fear. m) We will not pay for any loss, damage, liability, cost or expense of any kind caused by or resulting from poor or faulty design, workmanship or use of faulty materials. n) We will not pay for any loss, damage, liability, cost or expense of any kind caused by rot whether or not this is caused directly or indirectly by any other cover included in this insurance. o) We will not pay for Any loss, damage, liability, cost or expense of any kind caused directly or indirectly by pressure waves from aircraft. p) We will not pay for any loss or damage by mechanical, electrical or electronic breakdown.

2) The first amount of each claim You must pay the first £250 of every claim for loss or damage to buildings and/or contents, valuables and/or personal possessions not listed in the schedule, except caused directly or indirectly by subsidence, heave or landslip. For loss or damage to buildings caused directly or indirectly by subsidence, heave or landslip you must pay the amount shown in the schedule. You must pay the first £250 of every claim for any liability you have as tenant for loss or damage to the home. If a claim involves more than one section only one excess will apply and this will be the higher amount. However, if you have selected a voluntary excess as shown in the schedule this will apply in addition to the above amounts and if a claim involves more than one section the excess will apply to each section.

3) Tell us about any changes to the home You must also tell your broker within 14 days of becoming aware:  of any intended alterations, extension or renovation to the buildings. You do not need to tell us about internal alterations to the buildings.  if someone other than your family is going to live in the home,  of any change that may result in an amendment to the amounts insured or the limits that are shown in your schedule,  of any change to the use of the home. For example if the buildings are to be lent, let, sub-let, or used for business purposes (other than occasional clerical work)  of any change to the occupancy of the buildings. For example, if the buildings are to stop being your permanent residence or are to be unoccupied for any continuous period exceeding 30 days, or  that any member of your household or any person to be insured by this policy is charged with, or convicted of a criminal offence (other than motoring offences).

How We Settle Your Claim

Conditions that apply to buildings only 1. We will pay for the cost of work carried out in repairing or replacing the damaged parts of your buildings and agreed fees and related costs. The amount we will pay where repairs are carried out will not exceed the lesser of: • The cost of the work had it been completed by our nominated contractor or • The cost of the work based upon the most competitive estimate or tender from your nominated contractors. If the repair or replacement is not carried out, we will pay the lesser of: • The decrease in market value of your buildings due to the damage • The cost of the work had it been completed by our nominated contractor if the repair work had been carried out without delay

2011 Page 3 of 5 ver 1.2 • The cost of the work based upon the most competitive estimate or tender from your nominated contractors if the repair work had been carried out without delay. All building repairs carried out by our preferred suppliers and insured under the Buildings section of this policy are guaranteed for 12 months in respect of quality of workmanship. No allowance will be made for VAT when a cash settlement is made.

2. We will not pay the cost of replacing or repairing any undamaged parts of the buildings which form part of a pair, set, suite or part of a common design or function when the loss or damage is restricted to a clearly identifiable area or to a specific part.

Conditions that apply to contents only 1 a. Where the damage can be economically repaired we will pay the cost of repair b. Where the damage cannot be economically repaired and the damaged or lost item can be replaced, we will replace it. If a replacement is not available we will replace it with an item of similar quality. c. Where we are unable economically to repair or to replace an item with an item of similar quality, we will agree a cash payment with you based on the replacement value. d. Where we can offer repair or replacement through a preferred supplier, but instead you request and we agree to pay a cash settlement, then the amount will not normally exceed what we would have paid our preferred supplier.

The above basis of settlement will not apply to · clothes · pedal cycles where we will take off an amount for depreciation.

2. We will not pay the cost of replacing or repairing any undamaged parts of the contents which form part of a pair, set or suite or part of a common design or function when the loss or damage is restricted to a clearly identifiable area or to a specific part.

The maximum we will pay you in respect of any item/section will be the sum insured shown in the schedule attaching to the insuring document.

PERIOD OF INSURANCE The period covered by this insurance is normally for 12 months. Renewal will be subject to the terms and conditions that apply at the time of renewal.

CANCELLING THE POLICY Cooling-off Period If after reading through your insurance policy you decide not to proceed with this insurance, you have the right to cancel back to the start of the period of insurance without giving any reason, providing your instruction to cancel is submitted to your Broker within 14 days of either:  the date you receive the policy documentation, or  the start of the period of insurance, whichever is the latter. Providing no claim has been made we will refund your premium in full.

Your Right to Cancel If you wish to cancel your policy after 14 days you can do so at any time by contacting your Broker.  On policies where the annual premium has been paid in full a refund of premium will be calculated from receipt of this notice on a pro-rata basis, providing no incidents have occurred which give rise to a claim.  On policies where the premium is paid by monthly payments the cancellation will take effect from the end of the period for which you have paid and therefore no refund will be due.

Our Right to Cancel We can cancel your policy by giving you 30 days written notice at your last known address if:  We have identified serious grounds (such as the use or threat of violence or aggressive behaviour against our staff, contractors or property)  There is a change in risk occurring which increases the risk under your policy and which we are unable to insure  You breach any terms and conditions of your policy  There is a default in instalment payments due under any linked loan agreement

2011 Page 4 of 5 ver 1.2 If we cancel the policy we will refund premiums already paid for the remainder of the current period of insurance providing no claims have been made.

Where possible, we will try to seek an opportunity to resolve the matter with you.

If a claim has been submitted or there has been any incident likely to give rise to a claim during the current period of insurance, no refund for the unexpired portion of the premium will be given.

This will not affect your right to make a claim for any event that happened before the cancellation date.

Please note that upon cancellation of this policy your Broker may impose a charge. Please contact your Broker for further information.

CLAIMS If you believe that you have a claim under this Insurance, you should notify

RSA Claims, Lynch Wood Park, Peterborough, Cambridgeshire, PE2 6GG

Tel : 0844 871 0049

E : [email protected]

COMPLAINTS Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service.

If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact your broker.

If you are still unhappy with any issue connected with the handling of your insurance policy or claim then you should direct your enquiry in writing to: The Compliance Officer, OIM Underwriting Limited, 9 Alie Street, London, E1 8DE

In the event that you remain dissatisfied you can refer the matter in writing to - Customer Relations Office, RSA, Bowling Mill, Dean Clough Industrial Park, Halifax, HX3 5WA. Telephone - 0800 107 6160. Fax - 01422 325146. Email - [email protected].

If you are still not satisfied after the review or you have not received a written offer of resolution within 8 weeks of the date we received your complaint, Royal & Sun Alliance Insurance plc is regulated by the Financial Services Authority whose arbitration service is the Financial Ombudsman Service and you can refer your complaint to them. They can be contacted at - Write - Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone - 0845 080 1800. Email - complaint.info@financial- ombudsman.org.uk. Website - www.financial-ombudsman.org.uk

COMPENSATION The Royal & Sun Alliance Insurance plc are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if insurers are unable to meet their liabilities under this policy. The levels of compensation available under the scheme for insurance are 100% of the claim for compulsory insurance and 90% of the claim for non-compulsory insurance, both compensatory levels are without any upper limit. Further information can be obtained from the Financial Services Compensation Scheme website at http:www.fscs.org.uk/.

LAW & JURISDICTION APPLICABLE TO THE INSURANCE The parties are free to choose the law applicable to this contract of insurance. Unless specifically agreed to the contrary this contract of insurance shall be governed by the laws of England and subject to the exclusive jurisdiction of the courts of England and Wales.

LANGUAGE OF CONTRACT OF INSURANCE Unless otherwise agreed the language of this contract of insurance shall be English.

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