Road Traffic Collision Information Requests from Merseyside Police

Road Traffic Collision information requests from Merseyside Police.

Directions for ALL correspondence for Road Traffic Collisions.

Merseyside Police would like to improve the service we offer to you, by speeding up our processes and reducing the time to reach an outcome. Our preferred method of communication is via secure Email.

Please e-mail us at [email protected] providing a secure email address which we can respond back to you on.

But we don’t have a secure e-mail address? Can we still communicate with you via e-mail?

Yes. When we reply to an email that is not already encrypted, our reply will be encrypted, especially when it contains personal data. You can only access the information within the email by signing up to Egress. You can also use this service to respond securely by signing into Egress.

The service is free with no cost to yourselves in setting up your account. Please note that if your company uses a single, shared email address for corresponding via email, whoever the email is assigned to within your company will need to know the password to access the email. Therefore you are advised to make the password available to the people that you expect to act on emails sent to your shared email account. We will ensure that we provide the reference number within the subject field of our email to you, so you can identify who would need to deal with it.

If you can’t contact us via e-mail, please write to us at:

RTC Administration Unit MSOC Business Support WR C/O Police Headquarters Canning Place Liverpool L1 8JX

In all methods of correspondence, please include:  Collision Reference Number

 Collision date

 Your client’s name

 Your clients Date of birth

 Location of accident

 Your clients Vehicle registration number if relevant. Types of Merseyside Police Reference number

- A ten digit NICHE RMS Occurrence number, starting ‘0514………..,0515……, 0516……’ depending on the year of the report.

- A call log reference numbers, referred to a STORM number. Will start MP-yyyymmdd- and end with 4 digit number).

- 2014 and older RTC files may start with a letter (A-F) in A12345-14 format.

Types of Collision Report on offer and associated fees & charges.

We offer a range of reports and the associated fees are outlined in the below link:

Fees and Charges

Requesting an interview with a Police Officer.

This will only be granted if the officer actually witnessed the collision, or was present at the scene and can provide any useful facts. If the officer merely took a report of the collision and has only hearsay evidence of the incident, this request will be denied. BEFORE making a request and sending a BACS payment, please contact us first so the officer can be spoken to and ascertain if the above criteria are met.

Payments

Payment is via BACS or EFT only. We do not accept cheques.

Remittance advices: Remittances are mandatory and are to be sent to [email protected]

DO NOT send payment unless we have confirmed that the information is/will be available – contact us at RTC. Admin. [email protected] PRIOR to sending payment.

For payments made by BACS, ensure the following details are provided on the remittance:

1. Collision Reference Number,

2. Your clients name,

3. Your clients date of birth

4. Your clients VRM, or the VRM of the other involved party.

5. Date of collision. BACS Details.

Sort code 402908 Account number 42020785 Account name Police & Crime Commissioner for Merseyside

Failure to provide this information with your payment will result in us being unable to process your request.