Required Course Text / Readings s1

AP/ADMS 2400 3.0 Summer 2011

REQUIRED COURSE TEXT / READINGS: Custom Textbook Packet: Colquitt, Organizational Behaviour with Connect Access Card, 1st Canadian edition with Kreitner Custom, © 2010. This shrink-wrapped packet is available at the York University Bookstore, ISBN 0071059695). The packet includes: Colquitt, Wesson, LePine & Gellatly (2010). Organizational Behaviour: Improving Performance and Commitment in the Workplace, Canadian Edition. McGraw-Hill Ryerson Ltd. Canada. Custom publication for York University: Kreitner, Kinicki, Cole & Digby (2010), OB: Key Concepts, Skills, and Best Practices (Excerpts for AP/ADMS2400). Includes Chapters 2 and 7 from Fundamentals of Organizational Behaviour, 3rd Canadian Edition. McGraw-Hill Ryerson Ltd. Canada. Connect: Enclosed with the packet is a Connect Access Card to on-line password protected resources provided by the publisher. To register, go to www.mcgrawhillconnect.ca. For more details about this website, see the “Additional Information/Notes” section below on this outline.

Hoffman, R. and Ruemper, F., Organization Behaviour: Canadian Cases and Exercises, Seventh Edition, Captus Press 2010

No Course Kit Required Note: Photocopying more than 10% of a textbook is illegal, and may involve penalties. Do not duplicate textbooks or obtain these photocopies

ORGANIZATION OF THE COURSE:

Detailed Course Outline

Week Topic Readings 1 Introduction Colquitt Ch. 1  What is Organizational Behaviour?  Integrative model of OB Casebook: Purpose and  Evidence-based research in OB Analysis of Case Studies 2 Perception and Individual Differences Kreitner Ch. 2  Information-processing model of perception Cases: A-Plus Drywall Limited  Perceptual biases and errors  Stereotypes and diversity  Causal attribution  Attribution biases 3 Communication Kreitner Ch. 7  Barriers for effective communication Cases: Metropolitan General  Media richness Insurance, LiveLife Healthcare  Listening  Communication in the age of information technology 4 Behavioral Outcomes Colquitt Ch. 2  Task performance Colquitt Ch. 3 (pp. 60-64 only)  Citizenship behaviour (OCB) Case: Returned Goods, Flexible  Counterproductive behaviour Packaging  Withdrawal behaviours (psychological and physical) / Turnover  Performance management  Level of analysis: individual, group, organizational outcomes 5 Attitudes, Moods and Emotions Colquitt Ch. 4  Job satisfaction Colquitt Ch. 3 (pp.48-59, 64-77  Value-perception theory only)  Job Characteristics Model Cases: Easy Money  Forms of organizational commitment Department (A), Puck Stop  Moods and emotions 6 Motivation Colquitt Ch. 6  Motivation and effort  Theories of motivation Case: Brooklyn’s Dining, WD  Self-efficacy Inc., ConnAccFin

MID-TERM ASSIGNMENT TO BE SUBMITTED (week 6) 7 Personality and Ability, Stress Colquitt Ch. 9,  Personality Colquitt Ch.5  Cultural Values Cases: HK Handbags, The  Ability: Cognitive, Emotional, Physical Email Manager  Stress, stressors and strains  Coping with stress  Managing stress 8 Trust and Justice Colquitt Ch. 7  Bases of trust (pp.162-182 only)  The importance of trust Cases: The Human Resources  Dimensions of organizational justice Strategy Branch, Alice’s Expense Account 9 Teams Characteristics and Processes Colquitt Ch. 10  Team characteristics Cases: The Communication  Team development Taskforce, Central Prairie  Task interdependence  Team composition Hospital  Team processes

10 Learning & Decision Making Colquitt Ch. 8  Knowledge and expertise Case: Easy Money Department  Methods of learning (A), Victory Fashions  Training and knowledge transfer  Models of decision making  Decision making biases and problems 11 Leadership, Power and Influence Colquitt Chs. 11 & 12  Leadership styles and behaviours Case: Victory Fashions, Zimmer  Types of power Engineering  Using influence  Organizational politics  Conflict resolution and negotiation 12 Organizational Culture & Socialization Colquitt Ch. 14  Components of organizational culture Case: The New Sales  Maintaining or changing organizational culture Commission, Sarah Hannigan  Resistance to Change  Stages of socialization  Managing socialization FINAL EXAMINATION (during examination period; date TBA)

COURSE LEARNING OBJECTIVES: To understand the components of individual and group behaviour, what influences that behaviour and how that behaviour relates to organizational design and performance.

WEIGHTING OF COURSE

Mid-term 40%

Final Exam 60%

You must bring your Casebook to the final exam. You may also bring and use any other written material such as books and notes.

Students are required to present their current sessional identification card, and their York Card or one piece of photo identification at the exam. ADDITIONAL INFORMATION / NOTES Please BE AWARE: Students CANNOT write exams or submit any work for sections that they are not registered in. Students must confirm the correct section within the first two weeks of class. The instructor/course director has NO AUTHORITY to enroll students into the course.

Deferred standing may be granted to students who are unable to write their final examination at the scheduled time or to submit their outstanding course work on the last day of classes. In order to apply for deferred standing, students must complete a Deferred Standing Agreement (DSA) form and submit their request no later than five (5) business days from the date of the exam. The request must be properly submitted with supporting documentation directly to the main office of the School of Administrative Studies (282 Atkinson), NOT to the Course Director. These requests will be considered on their merit and decisions will be communicated to the students by the main office. Students with approved DSA will be able to write their deferred examination during the School's deferred examination period, which for summer term courses will be administered during the period Friday September 23 through Sunday September 25. No further extensions of deferred exams shall be granted. The format and covered content of the deferred examination may be different from that of the originally scheduled examination. The deferred exam may be closed book, cumulative and comprehensive and may include all subjects/topics of the textbook whether they have been covered in class or not. Any request for deferred standing on medical grounds must include an Attending Physician's Statement form; a “Doctor’s Note” will not be accepted.

DSA Form: http://www.registrar.yorku.ca/pdf/deferred_standing_agreement.pdf Attending Physician's Statement form: http://www.yorku.ca/laps/council/students/documents/APS.pdf