Job Title: Medical Receptionist / Administrator

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / ADMINISTRATOR

JOB HOLDER:

RESPONSIBLE TO: THE GENERAL PRACTITIONERS IN PARTNERSHIP

UNDER SUPERVISION OF: RECEPTION MANAGER/PRACTICE MANAGER

MAIN PURPOSE OF THE JOB:

To provide a point of contact for patients and act as a focal point of communication between patients, Doctors, Nurses and other staff.

DUTIES:

1. Turn on all pc's and printers.

2. Open mail and distribute with records, when appropriate, to relevant trays. Leave private, confidential and personal mail unopened on Practice Manager's desk or as directed.

3. Handle general enquiries and make new and follow-up appointments using the computerised appointment system.

4. Use the computerised appointment system to book patients into surgery.

5. Record requests for home visits onto screen and contact Duty Doctor with late calls.

6. Extract medical records for home visits with appropriate summary printout and last hospital letter.

7. Accept messages for Nurses.

8. Prepare repeat prescriptions as directed by practice policy and set out for verification and signature of Doctor.

9. File medical records, when appropriate.

10. Enter results into appropriate templates on the computer.

11. Maintain supplies of stationery available in reception area.

12. Look in Tasks, act accordingly actioning all points.

13. Make tea/coffee for Doctors and other staff and participate in dishwasher rota.

14. Change and check callboard names by computer procedure. Ensure name on door is for appropriate Doctor.

Cont'd/...... Job Description Receptionist - Cont'd - 2 -

15. Arrange emergency/urgent ambulance transport as required.

16. Undertake IT training to improve the efficiency of information handling.

17. Electronic filing (scanning) of hospital letters, results etc.

18. Scanning of Frendoc sheets.

19. Such other duties as agreed with Partnership/Practice Manager.

Confidentiality

In the course of your duties you may have access to confidential material about patients, members of staff or other health service business. On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example medical, nursing or other professional staff as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you must seek advice from the Practice Manager. Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given. Failure to observe these rules will be regarded by your employers as serious or gross misconduct which could result in disciplinary action being taken against you.

Health and Safety/Security

It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will therefore refer any matter of concern to the Practice Manager. Similarly, it is each person's responsibility to ensure a secure environment and bring any breaches of security to the attention of the Practice Manager.

Date of Last Review & Update: April 2012

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