Australian Business Excellence Framework

Elements and Principles

Competency Self-Assessment

Adapted from: The Australian Business Excellence Framework 2002 The Framework is comprised of 7 Elements and 12 Principles recognized by Government and Industry as being key factors in success. The Framework is based of the criteria international Baldridge Awards In this self-assessment the 7 Elements are described only by their category. The 12 Principles have been modified to better describe their intention and/or are in their original wording A 10 unit scale is used, representing a % score with 1 being very low and 10 being very, very high. Could you please tick the appropriate box for your rating of our performance and also add your improvement suggestions.

©The College for Adult Learning 2010

ELEMENTS and PRINCIPLES Current Competence Improvement suggestions ELEMENTS 1 2 3 4 5 6 7 8 9 1 0 Leadership and Innovation Strategy and Planning Processes Data, Information and Knowledge People Customer and Market Focus Processes, Products and Services Business Results PRINCIPLES Clear direction allows organisational alignment and a focus on achievement of goals. Our direction and actions are based on mutually agreed plans. Understanding what customers value, now and in the future, influences our direction, strategy and actions. To improve outcomes, we continuously improve our systems and processes. The potential of our organisation is being realised through our enthusiasm, resourcefulness and participation We have a culture of continual learning and apply that new knowledge through continual improvement and innovation. We are all engaged in continuously improving our systems (All people work in a system; outcomes are improved when people work on the system)

©The College for Adult Learning 2010 Principles continued 1 2 3 4 5 6 7 8 9 10 Improvement Suggestions Knowledge, facts and data are used when making decisions. (The effective use of facts, data and knowledge leads to improved decisions). Variability within our process and systems is well managed. (All systems and processes exhibit variability, which impacts on predicability and performance). We are environmentally and socially responsible. (Organisations provide value to the community through their actions to ensure a clean, safe, fair and prosperous society) We create and deliver value for all our stakeholders. (Sustainability is determined by an organisation’s ability to create and deliver value for all stakeholders) Senior leadership’s constant role modelling of these principles and their creation of a supportive environment to live these principles, are necessary for the organisation to reach its true potential Adapted from: The Australian Business Excellence Framework 2002

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