Where to Apply

National Calendar of Training Events March to May 2011 Date Course Details Venue and Time Where to Apply

04 March Effective Governance for CIS & MABS Board River Lee Hotel (Formerly Jury’s) CIB office Members Cork GQH Jane Clarke, Training Consultant 10.00am-3.30pm 10 & 29 Training for Trainers (Levels 2 & 3) Citizens Information Board, CIB office March Heather Sheane, Training Executive, Citizens 101 North Main St., Cork Cork Information Board 10.00am-4.30pm 22 March Implementing the Habitual Residency Condition The Maldron Hotel, CIB office Louise O’Sullivan, HSE South John Redmond St., Cork. Cork 10.00am – 1.00pm 23 March Developing an Effective Staff Support and Citizens Information Board, CIB office Supervision Programme (Level 2) George's Quay House, 43 GQH Janet Kehelly, Training Consultant Townsend Street, Dublin 2 10.00am – 4.30pm 23 March Education and Training options for people on Royal Marine Hotel, Dun CIB office welfare payments (Level 2) Laoghaire Waterford Sheila Hayes, Training Officer, Malahide CIC 10.00am – 4.30pm 25 March Effective Governance for CIS & MABS Board Fairways Hotel CIB office Members Dublin Road GQH Jane Clarke, Training Consultant Dundalk 10.00am-3.30pm 30 March Emigration – Options and Challenges (Level 2) The Boardroom, CIB, Georges CIB office Amy Tyndall, Crosscare Migrant Project Quay House, 43, Townsend St., GQH Dublin 2. 30 March Stress and Time Management in a Changing Killeshin Hotel, Portlaoise, Co. CIB office World (Level 1) Laois Tullamore Dr Fergus Heffernan, Psychologist and visiting 10.00am-4.30pm Lecturer at Trinity College, Dublin 30 March Taxation – Update on changes in Budget 2010 The Montenotte Hotel, CIB office (Level 2) Montenotte, Cork Cork Neil Jeffries, Tax Manager, Hilary Haydon & Co 10.30 am – 4.00 pm 31 March Maximizing Income for PAYE workers, & CITC CIB office Payments / Work Options for Jobseekers (Level Dublin Rd Cavan Dundalk 2) 10.00am – 4.30pm Sheila Hayes, Training Officer, Malahide CIC 5 April Family Law with focus on (1) Family Breakdown Glasshouse Hotel CIB office and (2) Civil Partnership (Level 2) Sligo Castlebar Paul Brennan, Legal Consultant 10.00am – 4.30pm 6 April Education and Training Options for People on The Montenotte Hotel, CIB office Welfare Payments (Level 2) Montenotte, Cork Cork Sheila Hayes, Training Officer, Malahide CIC 10.00am – 4.30pm Dermot Crosby, FAS 6 April Implementing the Habitual Residency Condition The Boardroom, CIB, Georges CIB office (Level 2) Jean Plummer CWS Training, Quay House, 43, Townsend St., GQH Development and Support Team, HSE Dublin 2 Ciara McDermott, Dept. of Social Protection 10.00am – 1.00pm 7 April Social Policy – Making a Difference at Local Killeshin Hotel, Portlaoise, Co. CIB office Level (Level 2) Social Policy Executive, CIB; CIS Laois Tullamore Representative and input from local statutory 10.00am-4.30pm services 12 April Preparing for a Rights Commissioner hearing Tullamore Court Hotel, Tullamore, CIB office and Employment Appeals Tribunal (Level 3) Co Offaly Tullamore Alan Haugh, Legal Consultant 10.00am-4.30pm 13 April Maximizing Income for PAYE workers, & Abbey Hotel CIB office Payments / Work Options for Jobseekers (Level Roscommon Town Castlebar 2) Sheila Hayes, Training Officer, Malahide CIC 10.00am – 4.30pm 14 April Introduction to Mediation (Level 3) The Boardroom, CIB, Georges CIB office Bernadette Treanor, Mediator & Training Quay House, 43, Townsend St., Dundalk Consultant Dublin 2. 10.00am – 4.30pm National Calendar of Training Events March to May 2011 Date Course Details Venue and Time Where to Apply

15 April Effective Governance for CIS & MABS Board Education Centre CIB office Members Carrick on Shannon GQH Jane Clarke, Training Consultant Marymount, Carrick on Shannon, Co. Leitrim. 10.00am-4.30pm 19 April Communication Skills in an Information Carlton Castletroy Park Hotel, CIB office Giving Context (Level 2) Dublin Road, Limerick Cork Jim Gogarty, Training Consultant 10.00am – 4.30 pm 20 April Fair Deal Nursing Home Support and Care at The Boardroom, CIB, Georges CIB office Home (Levels 1, 2 & 3) Quay House, 43, Townsend St., GQH Kevin Brady, HSE Dublin 2 - 10.00am – 4.30pm 27 April Education and Training options for people on CIB Offices, CIB office welfare payments (Level 2) 4, The Parade, Kilkenny Waterford Sheila Hayes, Training Officer, Malahide CIC 10.00am – 4.30pm 27 April safeTALK – suicide alertness for everyone The Boardroom, CIB, Georges CIB office (Levels 1, 2 & 3) Quay House, 43, Townsend St., Tullamore Petra Daly, Training Officer, Crosscare Dublin 2 – 10.00am – 1.00pm 29 April Minding Self: Managing a Quality Service The Boardroom, CIB, Georges CIB office (Level 2) Quay House, 43, Townsend St., GQH Una McDevitt, Learning Facilitator Dublin 2 - 10.00am – 4.30pm 3 May Family Law - with particular emphasis on Mount Brandon House Hotel, CIB office Civil Partners and Cohabitees (Level 3) New Ross Waterford Lee-Ann Kennedy Purcell, Training Consultant Co Wexford 10.00am – 4.30pm 4 May Maximizing Income for PAYE workers, & The Boardroom, CIB, Georges CIB office Payments / Work Options for Jobseekers Quay House, 43, Townsend St., Dundalk (Level 2) Sheila Hayes, Training Officer, Dublin 2 Malahide CIC 10.00am – 4.30pm 9 May Maximizing Income for PAYE workers, & The Clarion Hotel, Steamboat CIB office Payments / Work Options for Jobseekers Quay, Limerick Cork (Level 2) Sheila Hayes, Training Officer, 10.00am – 4.30pm Malahide CIC 10 May Family Law - with particular emphasis on Anner Hotel CIB office Civil Partners and Cohabitees (Level 3) Thurles Waterford Lee-Ann Kennedy Purcell, Training Consultant Co Tipperary 10.00am – 4.30pm 10 May Focus on Employment Law during the McWilliam Park Hotel, CIB office Economic Downturn (Level 3) Claremorris, Co. Mayo Castlebar Vernon Hegarty, Assistant Branch Organiser, 10.00am – 4.30pm SIPTU 11 May Focus on Employment Law during the Carmichael House, North CIB office Economic Downturn (Level 3) Brunswick St. Dundalk Alan Haugh, Legal Consultant Dublin 7 10.00am – 4.30pm 12 May Responding to Queries from this affected by Carmichael House CIB office Drug / Alcohol Misuse (Level 2) Nth Brunswick St., Dublin 7. Tullamore Bernie McDonnell of CAD (Community 10.00am – 4.30pm Awareness of Drugs). 12 May Evidence Based Policy Making (Level 3) The Boardroom, CIB, Georges CIB office Social Policy Executive, CIB; and representatives Quay House, 43, Townsend St., GQH from national policy bodies Dublin 2 - 10.00am – 4.30pm

13 May Minding Self: Managing a Quality Service Athlone Education Centre, CIB office (Level 2) Moydrum, Athlone GQH Una McDevitt, Learning Facilitator 10.00am – 4.30pm

For course details go to www.citizensinformationboard/services/training Page 2 National Calendar of Training Events March to May 2011 Date Course Details Venue and Time Where to Apply 17 May Family Law – Focus on (1) Family Newgrange Hotel, CIB office Breakdown and ( 2) Civil Partnership Navan Dundalk (Level 2) Elaine Conlon, Family Law Solicitor 10.00am – 4.30pm 18 May Employment Law and Redundancy Limerick Carlton Castletroy Hotel, CIB office payments (Level 2) Castletroy, Limerick Cork Olivia Harris, National Employment Rights 10.00am – 4.30 pm Authority, NERA 18 May HSE Appeals & Complaints (Level 2) The Boardroom, CIB, Georges CIB office Greg Price, Mila Whelan & Jennifer Graham, Quay House, 43, Townsend St., GQH HSE Dublin 2 10.00am – 4.30pm 19 May Immigration & Migration Issues (Level 3) The Boardroom, CIB, Georges CIB office Brian Killoran, Immigrant Council of Ireland and Quay House, 43, Townsend St., GQH Sancha Magat, Migrant Rights Centre Ireland Dublin 2 10.00am – 4.30pm 24 May Family Law - with particular emphasis on Glen Royal Hotel, Maynooth, Co CIB office Civil Partners and Cohabitees (Level 3) Kildare Tullamore Lee-Ann Kennedy Purcell, Training Consultant 10.00am – 4.30pm 25 May Customer Service Skills for Frontline Staff Millpark Hotel CIB office (Level 2) Donegal Town Castlebar Sinead Graham, Breakthrough Coach and 10.00am – 4.30pm Trainer 25 May Pensions And Other Entitlements For Older Longford Arms Hotel CIB office People (Level 2) Longford Town Tullamore Sheila Hayes, Training Officer, Malahide CIC 10.00am – 1.00pm 25 May Dealing with welfare queries from the self The Boardroom, CIB, Georges CIB office employed or those formerly self employed Quay House, 43, Townsend St., Waterford (Level 2) Dublin 2 Gary Ogle, Accountant and Tax Consultant 10.00am – 4.30pm Síle Healy, Dept. of Social Protection 31 May Social Welfare Appeals – A Practical Balbriggan CIB office Approach (Level 2) 10.00am – 4.30pm Dundalk Ruth O’Dea & Angela Morrissey, Training Consultants

Course Levels Explained Courses at level 1 are suited to personnel who have completed their induction training Level 1 and have some experience of giving information to the public Courses at Level 2 are for Information Providers who have completed the Information Level 2 Providers Programme (IPP) and /or have at least one years experience of giving information to the public Courses at Level 3 are for experienced Information Providers who have a good basic Level 3 knowledge of the course subject matter on offer and wish to enhance and deepen that knowledge.

For course details go to www.citizensinformationboard/services/training Page 3 National Calendar of Training Events March to May 2011 Information Providers Programme (FETAC accredited) The Citizens Information Board delivers an accredited training programme for paid staff and volunteers working in the provision of quality information in the community and voluntary sector. This Programme consists of two modules at Level 6 on the (FETAC) National Framework of Qualifications (NFQ), is delivered over approximately 26 weeks and includes workplace training.

The Programme is delivered in Taught, Distance Learning and Recognition of Prior Learning formats. A number of programmes are due to commence in the Autumn check with regional personnel overleaf and on the website .

Advocacy Practice Programme (DIT accredited) The Citizens Information Board’s Advocacy Practice Programme (APP) is accredited by the Dublin Institute of Technology (DIT) and is run over 8 course training days which participants are required to attend. Additionally, to gain the Continuous Professional Development Certificate which has 10 European Credit Transfer and Accumulation System (ECTS) credits at Level 7 on the National Framework of Qualifications (NFQ) participants must successfully complete two 3,500 word written assignments based on advocacy case work.

The APP sets out to outline the legal background to advocacy, explain its elements and key principles, develop the skills required by a good advocate and apply them in a range of areas e.g. employment, social welfare, health.

The APP is open to learners who have completed CIB’s FETAC accredited IPP at Level 6 on the NFQ or have worked for at least 2 years as an information provider / advocate and wish to develop their knowledge and skills to undertake advocacy work according to best practice.

An additional APP is due to commence from April 2011 until April 2012 which as a priority will select learners from CIB Regions 3 & 4. Further details and an application form will be made available on request from CIB.

For course details go to www.citizensinformationboard/services/training Page 4 Where to Apply

CIB GQH Dublin CIB Dundalk

Applications and enquiries to: Enquiries to : Regional Training Executive, Liam Murtagh Training Administrator, CIB, 4 Adelphi Court, Long Walk, Dundalk, Co Louth Citizens Information Board, Georges Quay House, 43 email:[email protected] Townsend Street, Dublin 2, Tel 01 605 9000, Fax 01 605 9099, Applications to: e mail: [email protected] Regional Training Administrator Anne Flynn (Dundalk Office as above) [email protected] Tel: 042 933 2913

Information Providers Programme (IPP) enquiries: Regional Training Administrator Anne Flynn (Dundalk Office as above) [email protected] Tel: 042 933 2913 CIB Tullamore CIB Kilkenny

Applications and enquiries to: Enquiries to : Regional Training Administrator, Ann Marie Byrne, Regional Training Executive, Ian Coulter, Citizens Information Board, c/o Offaly CIS, Level 1, Citizens Information Board, 4 The Parade, Kilkenny, The Bridge Centre, Tullamore, Co. Offaly, Tel: 056 776 5176, Fax 056 776 4211; Tel: 057 9341262, Fax: 057 935 1523, e mail: [email protected] e mail: [email protected] Applications to: Regional Training Administrator, Marie Farrelly, Citizens Information Board, 14 Gladstone Street, Waterford, Tel: 051 850998, Fax: 051 876 575, e mail: [email protected] CIB Cork CIB Castlebar

Enquiries to: Enquiries to Regional Training Executive, Mary Lyne, Regional Training Executive, Claire Ruddy [email protected] Applications to: Applications to: Regional Training Administrator, Goretti Quigley, Regional Training Administrator, Eileen Lee, Citizens Information Board, Mill Lane, Castlebar, Co. Citizens Information Board, 101 North Main Street, Mayo, Tel: 094 90 22169, Fax: 094 902 1963, Cork, e mail: [email protected] or Tel: 021 422 2280, Fax: 021 422 2270, [email protected] e mail: [email protected] or [email protected]

For course details go to www.citizensinformationboard/services/training Page 5 Citizens Information Board Training Course Application Form PLEASE RETURN A (SIGNED) COPY OF THIS COMPLETED FORM (AVAILABLE ON WEBSITE) TO THE RELEVANT OFFICE (see course details) Title of course

Course date: VENUE: ___/___/10

Name of applicant

Home telephone: Email: Mobile:

Organisation name and address Correspondence address

Special requirements i.e. Access/Diet? Where did you hear about this training course? Training Calendar CIB website Other Website Other Source please specify

Status of organisation Statutory Voluntary

Your status Employee Volunteer JI SE/CE Scheme

Board of Management Other (please specify)

Your Job Title? Hours per week working in organisation? Length of time with organisation?

How do you think training on this topic will benefit you in your work in the organisation?

InformationAre there any particular Providers aspects Programme of this topic that (FETAC interest youaccredited) which you would like covered? The Citizens Information Board delivers an accredited training programme for paid staff and volunteers working in the provision of quality information in the community and voluntary sector. This Programme Would you like to receive information on upcoming training events via email? consists of two modules at Level 6 on the (FETAC) National Framework of Qualifications, is delivered over Yes No approximately 26 weeks and includes workplace training. The Programme is delivered in Taught, Distance LearningImportant and Recognition of Prior Learning formats. A taught programme is due to commence in Dublin, 31 March. For details on this programme contact Anne Flynn and Marie Farrelly (see above). AdvocacyApproved (within Practice organisation) for Information by: (signature): Providers TheTraining Board Co-ordinator/Supervisor:is delivering an Advocacy Practice course (DIT accredited) later this year, consisting of 8 course days, topics include: Employment Law, Health/Disability, Social Welfare: Focus on Appeals; Immigration, Equality/Housing,Development Mgr/Board Negotiation of Skills, Management Case Management (print name & and title): Report Writing. On successful completion of thisCourse course Fees participants receive 10 European Credit Transfer and Accumulation System (ECTS) credits at levelCitizens 7 on Information the National Centre Framework (CIC/CIS) Staffof Qualifications. and MABS staff: No fee All others: Half day course €50 One day course (including lunch) €100 Two day course (including lunch) €200 Note: Do not send a cheque to the Citizens Information Board. An invoice is issued after the event.

For course details go to www.citizensinformationboard/services/training Page 6